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QUESTIONNAIRE Jalp Jalpa Patel atel and and Niti Niti Lalp alpuria stu Indu Managem Management ent Instit Institu ute (IMI) (IMI) affi students dents of Ind affiliated to Gujarat Tech echn nologi ological cal Univ Universi ersity ty (G (GTU TU)) have ave been been per permitted for Com Compreh prehen enssive Proj Projec ectt on “Human Resou Res ourrce Managem Management ent (H (HRM) RM) Practic actices es and and its its imp impact on fir firm’s perf erfor orm mance ance with ith reference eference to firms registered under Vadodara Chamber of Commerce & Industry (VCCI)” . Section 1: Human Resource Management Practices (HRM Practices)
Level Please CIRCLE the levels of agreement in each of the items below with of regards to nine criteria of Human Resource Management (HRM) Practices Agree of your firm. ment Stro ngly Disa gree ---------------------- 1. Human Resource Planning (HR Planning)
Di N sa eu gr tra ee l
A gr ee
Stro ngly Agr Agr ee
Firm forecasts foreca sts personnel pe rsonnel requi req uirements rements on a timely timely basis. ba sis. Firm has spent spe nt a great amount of money on selecting staff. staff. A large numbe numberr of peop pe ople le are involv involved ed in HR planning planning in firm. firm. Structured Structure d and Standard Sta ndardiized interviews interviews have been be en used in firm. firm. 2. Staffing Practices
1 1 1 1
2 2 2 2
3 3 3 3
4 4 4 4
5 5 5 5
Firm adop ad opts ts selectivity selectivity in hirin hiring. g. The focus of staffing in firm is for a) Manual and Physica Physicall skills skills b) Tech Techni nical cal skil skills c) Problem Pro blem solving solving skills skills 3. Incentives Practices
1
2
3
4
5
1 1 1
2 2 2
3 3 3
4 4 4
5 5 5
Firm Firm has favor avorabl ablee incenti centiv ve pract practiices to encou encoura rag ge empl employ oyees ees to achi achieve eve the firm’s objectives. Fir Firm has very ery fair air incent entive prac practtices ces, aim aimed at rewardi ardin ng peop peoplle who accomplish their goals. Firm Firm has incenti centiv ve pract practiices whi which real reallly recog recogn nize peopl peoplee who who contr contriibute bute the most to firm. 4. Performance Appraisal
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
Firm uses performance performance based base d appraisal app raisal..
1
2
3
4
5
Firm uses employee’s self-ratings on performance. Superiors in firm frequently discuss performance with subordinates. 5. Training Program
1 1
2 2
3 3
4 4
5 5
Extensive training programs are provided for employees in firm. Employees normally go through various training programs every year. Firm provides formal training to promote skills to new hires as well as to promoted or existing employees. 6. Team work
1 1 1
2 2 2
3 3 3
4 4 4
5 5 5
Firm always gets team’s opinion and ideas before making any decision. Firm forms focused groups to solve problems. Teams are extensively provided with sufficient power and resources to solve problems. 7. Employee Participation
1 1 1
2 2 2
3 3 3
4 4 4
5 5 5
In firm, employees are allowed to make many decisions. Employees are often asked by their supervisors to participate in decisions. Employees are encouraged to suggest improvement in the way jobs are done. Supervisors keep open communication with employees in firm.
1 1 1
2 2 2
3 3 3
4 4 4
5 5 5
1
2
3
4
5
Lo N w eu tra l
Hi gh
Ver y High
4 4 4
5 5 5
Section 2: Operational Performance
Level Please CIRCLE the level of achievement on each of the items below with of regard to four dimensions of firm’s operational performance. Achiev ement Ver y Low ----
------------------- 1. Product Quality
Rate the level of a) Firm’s high performance products. b) Non-defective rate of firm’s products. c) Product Serviceability, Durability & Quality.
1 1 1
2 2 2
3 3 3
2. Product Cost
Rate the ability to reduce a) Product Inspection b) Inventory cost involvement c) Overhead Cost d) Product Cost 3. De livery
1 1 1 1
2 2 2 2
3 3 3 3
4 4 4 4
5 5 5 5
Rate the level of a) Products on-time delivery to customers b) Short lead time from order to delivery c) Cycle time (From Production to final product) 4. Flexibility
1 1 1
2 2 2
3 3 3
4 4 4
5 5 5
1 1 1 1 1
2 2 2 2 2
3 3 3 3 3
4 4 4 4 4
5 5 5 5 5
Lo N w eu tra l
Hi gh
Ver y High
4 4
5 5
Rate the level of ability to a) Adopt changes in product mix. b) Handle difficult/non standard orders. c) Make product according to order. d) Adjust capacity quickly. e) Scale production up and down quickly.
Section 3: Firm Performance
Level Please CIRCLE the level of achievement on each of the items below with of regard to firm’s performance. Achiev ement Ver y Low ----
------------------- 1. Non-Financial Performance
Compared to past year, rate the level of a) Increase in employee productivity. b) Reduction in employee absenteeism.
1 1
2 2
3 3
2. Financial Performance
Compared to your competitors what is firm’s a) Sale Growth Rate. b) Market Share Percentage.
1 1
2 2
3 3
4 4
5 5
Section 4: Business Operations Modes For the following questions, please CIRCLE one of the boxes according to the degree of achievement or adoption of firm. There are two sides of each factor, left & right. Respondent should choose one between the left & right and rate with five degrees, ranging from 1,2,3,4 to 5 which means (5) Very High, (4) High, (3) Moderate, (2) Low & (1) Very Low. If the level of achievement or adoption of firm between 2 sides (left & right) makes no difference or is currently not adopted, then please CIRCLE zero (0) number. 1. Centralization versus Decentralization Firm transfers responsibilities 5 4 3 2 1 0 1 2 3 4 5 Firm transfers responsibilities to higher level. to lower level.
Communication among employees is not extensive.
5 4
2 3 4 5 Employees have greater communication among them.
2. Trust versus Distrust Employees only understand their own behaviours.
Employees care about their own responsibilities only.
5 4
1 0 1 2
3 4 5 Employees feel sense of responsibilities for each other.
3 2 1
0 1 2
3. Proactive Culture versus Reactive Culture Decision making is late to 5 4 3 2 1 0 1 2 3 4 5 Decision making is fast take any action & in to take action & in conservative manner. innovative manner.
Firm is unresponsive to change in business environment.
5 4
3 4 5 Firm is responsive to change in business environment.
3 2 1
0 1 2
Section 5: Company Information 1. Number of employees: less than 50 50 to 100 151 to 200 More than 200 2. Class of firm: Local Foreign/Export Oriented 3. Years of Operation: less than 5 5 to 10 16 to 20 More than 20 4. Firm’s Sale Volume: ______________________ (Rs.)
101
to 150
Joint Venture
11
to 15
5. Industry Type:
Manufacturing
Service
Bank
Others,
please specify_______________________________ 6. Major Products (Atleast one product): _______________/_______________/_____________
1. Sex: 2. Age:
Section 6: Personal Information Male Female less than 30 30 to 40 41 to 50 51 to 60 More than 60 Bachelor Master Doctor Others, please specify_______________________________ Entrepreneur Employee Supervisor Manager President & Vice President Others, please specify_______________________________ ______________________years
3. Education Level:
4. Position/Title:
5. Seniority:
Thank you very much indeed for your time and effort filling in this questionnaire. We wish you good health and luck. We would like to inform you that this questionnaire is anonymous. Your personal information will never be disclosed to outsiders.
