HP FB950 Errors Actions Warnings

Errors, Actions, and Warnings HP Scitex FB950 Printer Embedded Software 4.30

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Errors, Actions, and Warnings Errors Errors are numerical codes that may be displayed on the control panel during initialization or operational failures.

Actions Actions are messages displayed in the Attention window on the control panel that indicate a condition that prevents printing. The condition must be resolved before printing can occur. Some Actions can be reset, others will persist until the condition changes.

Warnings Warnings are messages displayed in the Attention window on the control panel that indicate a condition or possible condition that could interfere with print quality or printer operation. Warnings will not prevent printing. Some Warnings can be reset, others will persist until the condition changes.

Error Code Prefix 0x Any of the error codes on the following pages may also be displayed on the control panel with the prefix “0x”. Example: Table 1 Error Code Prefix Example Error code on control panel

Error code listed in this document

0220A005

0220A005

0x0220A005

0220A005

The prefix may be disregarded and the remaining error code looked up in the listing.

Action and Warning “Internal Codes” The listings of Actions and Warnings include columns labeled “Internal Codes”. The numbers in these columns are used internally by the software and normally are not displayed on the printer’s control panel. They have been included here for reference purposes. The typical user experience will not include these internal codes, and Actions and Warnings should best be referred to by their normal “A-xx-yyy” or “W-zz-aaa” format as shown in the “Description” column of those same listings.

3 HP Restricted

Self-Healing Fuses Numerous error code descriptions refer to fuses. This document takes pains to mention in nearly every instance that the fuses are “self-healing”. This means that when allowed sufficient time to cool, the fuse will re-close on its own. However, if the original problem that caused the fuse to open in the first place has not been corrected, for example, a cable that is shorted to ground, the same error will appear when the printer is restarted. Depending on ambient temperature, the reset time may be 15-20 minutes or longer in extreme environments. During the cool-down phase, the servicing technician should explore possible causes that may have led to the open fuse originally. If the cause is not corrected, the fuse error will appear again on the next power-up. Fuses are found on the motor control board for carriage drive motor, media drive motor, and rail lift motors, and on the I/O board for all other components. So regardless of the component that may be named in the error description, for example, code 01006005, “Hdb +38V Fuse A Blown”, the fuse in question is on the I/O board, not the headboard. If in doubt, consult the electronics assembly documentation or the labels on the electronics assembly that indicate what components are connected to each board.

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08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

No error.

Software problem.

Upgrade to the latest software version if possible. If repeatable, document the conditions that cause this error to appear and make a change request.

An Unknown Error Occurred

Unknown error, request software fix.

An undefined error has been raised. This error is sometimes used until an error code is defined in the software. An error has occurred, but the software has not defined a code for it yet.

Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request.

00000002

Software Error

Null variable error, request software fix.

Software problem.


00000003

Software Error

Initialization Error.

An error caused a system to not initialize, or the software tried to use a system before it was initialized.

Fix any other errors that are reported

00000004

Software Error

Module already initialized, request software fix.

A system was unexpectedly initialized.

Upgrade to the latest software version if possible. If repeatable, document the conditions that cause this error to appear and make a change request.

00000005

Out of Memory

Install correct amount of memory on Reboot printer. Reload software if possible. Problem with motherboard, or a software problem. motherboard, or request software fix. Replace Ebox.

00000000

00000001

No Error To Report

Software problem.


Wrong amount of memory installed on motherboard, or memory that is not working.

Install correct memory on motherboard, or replace bad memory.

Software Error

Unexpected software condition, request software fix.

Software problem.


Software Error

Operating system failure, request software fix.

Software problem.


00000006

Software Error

00000007

Wrong amount of memory installed

Bad motherboard memory, or incorrect installation. Fix or install correct amount of memory.

00000008

00000009

Errors

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HP Scitex FB950 Printer

08-January-2010

H Error Code

Error Category

Description

A timeout occurred during operation.

Operation being performed took longer than expected.

Software Error

Register addr changed from setup, request software fix.

00100002

00100003

0000000A

Causes

Resolution Actions

A general error, something took too long to occur. Upgrade to the latest software version if possible. The failing system information should be included If repeatable, document the conditions that cause with the error. this error to appear and make a change request.

Software problem.


Software Error

Invalid field mask. Request software fix.

Software problem.


Software Error

Invalid field offset. Request software fix.

Software problem.


Software Error

Invalid register signature. Request software fix.

Software problem.


Software Error

Invalid field attribute. Request software fix.

Software problem.


Software Error

Invalid register reset value. Request software fix.

Software problem.


00100007

Software Error

Field not readable. Request software Software problem, attempting to read a register fix. that is not readable.


00100008

Software Error

Field not writeable. Request software Software problem, trying to write a register that is fix. not writeabale.


00100001

00100004

00100005

00100006

Errors

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08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

Software Error

Register write could not obtain mutex. Software problem, an operation took longer than Request software fix. expected.


00200001

Motor move was cancelled.

Motor move was stopped before completion. Probably software problem. Request software fix.

A move was canceled before it was able to complete.

A move is usually canceled when the software detects another problem. Try to determine what would cause the move to stop. If the problem persists, upgrade to the latest software version if possible.

00200002

Motor is out of position.

Motor was not able to reach its final position. Check for mechanical binding, encoder problems, motor failure, insufficent voltage to motor.

The motor is too far off its profiled position when doing a move.

Reset motor home position through Service Printer menu. Check the specified motor operation and the motor drivers and cables. Replace the motor or driver board based on troubleshooting information.

00200003

Motor failed to complete its move.

Sufficient PWM was applied for movement, but no movement detected The motor is not moving when sufficient power is at encoder. Check for mechanical applied, or the motor stopped moving during a binding, encoder problems, motor commanded move. failure, insufficient voltage to motor.

Test motor movement through Service Printer menu. Reset motor home position. Check the specified motor operation and the motor drivers and cables. Replace the motor or driver board based on troubleshooting information.

00200004

Motor has been disabled by a watchdog circuit.

Software crashed preventing electronics from shutting down. Probably software error, request software fix.

The specified motor should recover automatically from this type of error. If the problem persists, upgrade to the latest version of software if possible.

00200005

Motor is under open-loop control, not Motor is disabled in software, request Software error: the motor was not enabled when servo control. software fix. expected.


00200006

Motor is under servo control, not openMotor is under servo control, not openSoftware error: the motor was not disabled when loop control in software, request loop control. expected. software fix.


00200007

A motor hardware failure was detected.

00100009

00200008

Errors

Too many motors defined.

A motor watchdog timer was not refreshed, causing the motor to be disabled.

A previous error caused this error. Correct the associated hardware error.

A diagnostic test (power, cable connect, fuse, driver, etc...) on the motor hardware failed.

Request a software fix.

Upgrade to the latest software version if possible. Software error: Trying to control more motors than Reinstall the software if already on latest version. If the max allowed in software. repeatable, document the conditions that cause this error to appear and make a change request.

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Use the previously displayed error to troubleshoot the problem.


08-January-2010

H Error Code

Error Category

Description

Causes

Motor is having to work too hard to hold position. Check binding or obstruction in mechanical system, or motor not working well.

Resolution Actions The specified motor may be trying to hold position up against a physical limit. Check the motor operation and the motor drivers. Replace the motor or driver board based on troubleshooting information.

00200009

Too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

0020000A

No motor encoder ticks moving in positive direction.

0020000B

No motor encoder ticks moving in negative direction.

0020000C

No motor encoder ticks moving in positive or negative direction.

0020000D

Motor Moving In Wrong Direction.

0020000E

Motor is moving too slowly. Motor has too much load or encoder is damaged Motor did not reach target in the given Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. time. affecting movement. Failing component. functioning within spec. Determine if motor or associated actuator is functioning within spec.

0020000F

Motor did not move off top flag.

00200010

Motor did not move onto bottom flag.

00200011

Motor did not reach top flag.

Motor is trying to move sensor onto top flag, but is unable to do so. Check Motor did not move, or motor did move but encoder Check flag position with regard to sensor, and top flag position with regard to sensor, system is not working correctly. sensor operation. and sensor operation.

00200012

Move failed because cover is open.

The cover was opened while the motor was moving, close the cover and try the operation again.

Errors

No encoder ticks detected moving up. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving down. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving either up or down. Check motor, power to motor, encoder reader is engaged on encoder.

A high level of power was being used to try and keep the motor in position.

Motor did not move, or motor did move but encoder Check for power to motor; encoder reader power, system is not working correctly. encoder strip seated in reader.

Motor did not move, or motor did move but encoder Check for power to motor; encoder reader power, system is not working correctly. encoder strip seated in reader.

Motor did not move, or motor did move but encoder Check for power to motor; encoder reader power, system is not working correctly. encoder strip seated in reader. The motor was commanded to move in one direction, but the encoder feedback indicates it is moving in the opposite direction.

Check reversed wiring, encoder, motor.

Motor is trying to move sensor off of top flag, but is unable to do so. Check top flag position with regard to sensor, and sensor operation. Motor is trying to move sensor onto lower flag, but is unable to do so. Check bottom flag position with regard to sensor, and sensor operation.

Check for reversed wiring, encoder installation, motor operation.

Motor did not move, or motor did move but encoder Check flag position with regard to sensor, and system is not working correctly. sensor operation.

Motor did not move, or motor did move but encoder Check flag position with regard to sensor, and system is not working correctly. sensor operation.

Cover open state detected.

HP Restricted

Close the cover. Check cable. Replace switch.


08-January-2010

H Error Code

Error Category

Description Motor move was stopped before completion. Probably software problem. Request software fix.

00210001

Service Side Rail Motor move was cancelled.

00210002

Service Side Rail Motor is out of position.


Causes

Resolution Actions

Service-side rail motion problem.

See 00200001

See 00200002

See 00200002

00210003

Service Side Rail Motor failed to complete its move.

Sufficient PWM was applied for movement, but no movement detected at encoder. Check for mechanical See 00200003 binding, encoder problems, motor failure, insufficient voltage to motor.

See 00200003

00210004

Service Side Rail Motor has been disabled by a watchdog circuit.

Software crashed preventing electronics from shutting down. Probable software error, request software fix.

See 00200004

See 00200004

00210005

Service Side Rail Motor is under open- Motor is disabled in software, request See 00200005 loop control, not servo control. software fix.

See 00200005

00210006

Service Side Rail Motor is under servo control, not open-loop control.

00210007

A Service Side Rail Motor hardware failure was detected.

00210008

Service Side Rail: Too many motors defined. Request software fix.

00210009

Service Side Rail: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

0021000A

No Service Side Rail motor encoder ticks moving in positive direction.

0021000B

No Service Side Rail motor encoder ticks moving in negative direction.

Errors

Motor is under servo control, not openloop control in software, request See 00200006 software fix. A previous error caused this error. Correct the associated hardware See 00200007 error.

Software problem.

Motor is having to work too hard to hold position. Check binding or See 00200009 obstruction in mechanical system, or motor not working well. No encoder ticks detected moving up. Check motor, power to motor, See 0020000A encoder reader is engaged on encoder. No encoder ticks detected moving down. Check motor, power to motor, See 0020000B encoder reader is engaged on encoder.

HP Restricted

See 00200006

See 00200007 Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request.

See 00200009

See 0020000A

See 0020000B


08-January-2010

H Error Code

Error Category

Description No encoder ticks detected moving either up or down. Check motor, power to motor, encoder reader is engaged on encoder. Check reversed wiring, encoder, motor.

Causes

0021000C

No Service Side Rail motor encoder ticks moving in positive or negative direction.

0021000D

Service Side Rail Motor Moving In Wrong Direction.

0021000E

Motor is moving too slowly. Motor has too much load or encoder is damaged Service Side Rail Motor did not reach or receiving insufficent voltage. Service-side rail motion problem. target in the given time. Determine if motor or associated actuator is functioning within spec.

0021000F

00210010

Resolution Actions

See 0020000C

See 0020000C

See 0020000D

See 0020000D

Motor is trying to move sensor off of Service Side Rail Motor did not move top flag, but is unable to do so. Check Service-side rail motion problem. off top flag. top flag position with regard to sensor, and sensor operation. Motor is trying to move sensor onto lower flag, but is unable to do so. Service Side Rail Motor did not move Check bottom flag position with Service-side rail motion problem. onto bottom flag. regard to sensor, and sensor operation.

00210011

Motor is trying to move sensor onto Service Side Rail Motor did not reach top flag, but is unable to do so. Check Service-side rail motion problem. top flag. top flag position with regard to sensor, and sensor operation.

00210012

Service Side Rail Motor move failed because cover is open.

The cover was opened while the rail was moving, close the cover and try the operation again.

00220001

User Side Rail Motor move was cancelled.

Check wiring and encoder.

Check flag position with regard to sensor, and sensor operation.





Motor move was stopped before completion.

User-side rail motion software problem.


00220002

User Side Rail Motor is out of position.


See 00200002

See 00200002

00220003

User Side Rail Motor failed to complete its move.

Sufficient PWM was applied for movement, but no movement detected at encoder. Check for mechanical See 00200003 binding, encoder problems, motor failure, insufficient voltage to motor.

See 00200003

Errors

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08-January-2010

H Error Code

Error Category

00220004

User Side Rail Motor has been disabled by a watchdog circuit.

00220005

User Side Rail Motor is under openloop control, not servo control.

00220006

User Side Rail Motor is under servo control, not open-loop control.

00220007

A User Side Rail Motor hardware failure was detected.

00220008

00220009

User Side Rail: Too many motors defined. Request software fix. User Side Rail: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

0022000A

No User Side Rail motor encoder ticks moving in positive direction.

0022000B

No User Side Rail motor encoder ticks moving in negative direction.

0022000C

No User Side Rail motor encoder ticks moving in positive or negative direction.

0022000D

User Side Rail Motor Moving In Wrong Direction.

Description Software crashed preventing electronics from shutting down. See 00200004 Probable software error, request software fix. Motor is disabled in software, request See 00200005 software fix. Motor is under servo control, not openloop control in software, request See 00200006 software fix. A previous error caused this error. Correct the associated hardware See 00200007 error.

Motor is having to work too hard to hold position. Check binding or obstruction in mechanical system, or motor not working well. No encoder ticks detected moving up. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving down. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving either up or down. Check motor, power to motor, encoder reader is engaged on encoder. Check reversed wiring, encoder, motor.

Causes See 00200004

See 00200005 See 00200006

See 00200007

See 00200008

See 00200008

See 00200009

See 00200009

See 0020000A

See 0020000A

See 0020000B

See 0020000B

See 0020000C

See 0020000C

See 0020000D

See 0020000D

Motor is moving too slowly. Motor has too much load or encoder is damaged Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. affecting movement. Failing component. functioning within spec. Determine if motor or associated actuator is functioning within spec.

0022000E

User Side Rail Motor did not reach target in the given time.

0022000F

Motor is trying to move sensor off of User Side Rail Motor did not move off top flag, but is unable to do so. Check Service-side rail motion problem. top flag. top flag position with regard to sensor, and sensor operation.

Errors

Resolution Actions

HP Restricted



08-January-2010

H Error Code

Error Category

00220010

User Side Rail Motor did not move onto bottom flag.

00220011

User Side Rail Motor did not reach top flag.

00220012

User Side Rail Motor move failed because cover is open.

00230001

Description Motor is trying to move sensor onto lower flag, but is unable to do so. Check bottom flag position with regard to sensor, and sensor operation.

Causes

Resolution Actions

Service-side rail motion problem.


Motor is trying to move sensor onto top flag, but is unable to do so. Check Service-side rail motion problem. top flag position with regard to sensor, and sensor operation.


The cover was opened while the rail was moving, close the cover and try the operation again. Motor move was stopped before Service Side UV Shutter Motor move completion. Probably software was cancelled. problem. Request software fix.



See 00200001

See 00200001

00230002

Motor was not able to reach its final Service Side UV Shutter Motor is out position. Check for mechanical of position. binding, encoder problems, motor failure, insufficent voltage to motor.

See 00200002

See 00200002

00230003

Sufficient PWM was applied for movement, but no movement detected Service Side UV Shutter Motor failed at encoder. Check for mechanical See 00200003 to complete its move. binding, encoder problems, motor failure, insufficient voltage to motor.

See 00200003

00230004

Service Side UV Shutter Motor has been disabled by a watchdog circuit.

00230005

00230006

Service Side UV Shutter Motor is under open-loop control, not servo control. Service Side UV Shutter Motor is under servo control, not open-loop control.


See 00200004

See 00200004

Motor is disabled in software, request See 00200005 software fix.

See 00200005

Motor is under servo control, not openloop control in software, request See 00200006 software fix. A previous error caused this error. Correct the associated hardware See 00200007 error.

00230007

A Service Side UV Shutter Motor hardware failure was detected.

00230008

Service Side UV Shutter: Too many Request a software fix. motors defined. Request software fix.

Errors

See 00200008

HP Restricted

See 00200006

See 00200007

See 00200008


08-January-2010

H Error Code 00230009

Error Category Service Side UV Shutter: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

Description Motor is having to work too hard to hold position. Check binding or obstruction in mechanical system, or motor not working well. No encoder ticks detected moving up. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving down. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving either up or down. Check motor, power to motor, encoder reader is engaged on encoder. Check reversed wiring, encoder, motor.

Causes

Resolution Actions

See 00200009

See 00200009

See 0020000A

See 0020000A

See 0020000B

See 0020000B

See 0020000C

See 0020000C

See 0020000D

See 0020000D

0023000A

No Service Side UV Shutter motor encoder ticks moving in positive direction.

0023000B

No Service Side UV Shutter motor encoder ticks moving in negative direction.

0023000C

No Service Side UV Shutter motor encoder ticks moving in positive or negative direction.

0023000D

Service Side UV Shutter Motor Moving In Wrong Direction.

0023000E

Motor is moving too slowly. Motor has too much load or encoder is damaged Service Side UV Shutter Motor did not Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. reach target in the given time. affecting movement. Failing component. functioning within spec. Determine if motor or associated actuator is functioning within spec.

0023000F

00230010

00230011

00230012

00240001

Errors

Motor is trying to move sensor off of Service Side UV Shutter Motor did not top flag, but is unable to do so. Check Service-side lamp shutter problem. move off top flag. top flag position with regard to sensor, and sensor operation. Motor is trying to move sensor onto lower flag, but is unable to do so. Service Side UV Shutter Motor did not Check bottom flag position with Service-side lamp shutter problem. move onto bottom flag. regard to sensor, and sensor operation. Motor is trying to move sensor onto Service Side UV Shutter Motor did not top flag, but is unable to do so. Check Service-side lamp shutter problem. reach top flag. top flag position with regard to sensor, and sensor operation. The cover was opened while the Service Side UV Shutter Motor move motor was moving, close the cover failed because cover is open. and try the operation again. Motor move was stopped before User Side UV Shutter Motor move completion. Probably software was cancelled. problem. Request software fix.

Inspect lamp for mechanical obstruction of shutter motion. Replace lamp assembly.





See 00200001

See 00200001

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

00240002

Motor was not able to reach its final User Side UV Shutter Motor is out of position. Check for mechanical position. binding, encoder problems, motor failure, insufficent voltage to motor.

See 00200002

See 00200002

00240003

Sufficient PWM was applied for movement, but no movement detected User Side UV Shutter Motor failed to at encoder. Check for mechanical See 00200003 complete its move. binding, encoder problems, motor failure, insufficient voltage to motor.

See 00200003

00240004

Software crashed preventing User Side UV Shutter Motor has been electronics from shutting down. disabled by a watchdog circuit. Probable software error, request software fix.

See 00200004

See 00200004

00240005

User Side UV Shutter Motor is under Motor is disabled in software, request See 00200005 open-loop control, not servo control. software fix.

See 00200005

00240006

00240007

Motor is under servo control, not openUser Side UV Shutter Motor is under loop control in software, request See 00200006 servo control, not open-loop control. software fix. A previous error caused this error. A User Side UV Shutter Motor Correct the associated hardware See 00200007 hardware failure was detected. error.

00240008

User Side UV Shutter: Too many motors defined. Request software fix.

00240009

User Side UV Shutter: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

0024000A

No User Side UV Shutter motor encoder ticks moving in positive direction.

0024000B

No User Side UV Shutter motor encoder ticks moving in negative direction.

0024000C

No User Side UV Shutter motor encoder ticks moving in positive or negative direction.

0024000D

User Side UV Shutter Motor Moving In Wrong Direction.

Errors

Motor is having to work too hard to hold position. Check binding or obstruction in mechanical system, or motor not working well. No encoder ticks detected moving up. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving down. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving either up or down. Check motor, power to motor, encoder reader is engaged on encoder. Check reversed wiring, encoder, motor.

See 00200006

See 00200007

See 00200008

See 00200008

See 00200009

See 00200009

See 0020000A

See 0020000A

See 0020000B

See 0020000B

See 0020000C

See 0020000C

See 0020000D

See 0020000D

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

0024000E

User Side UV Shutter Motor did not reach target in the given time.

Motor is moving too slowly. Motor has too much load or encoder is damaged User-side lamp shutter problem. or receiving insufficent voltage.

0024000F

User Side UV Shutter Motor did not move off top flag.

Motor is trying to move sensor off of top flag, but is unable to do so.

User-side lamp shutter problem.

Check top flag position with regard to sensor, and sensor operation.

00240010

User Side UV Shutter Motor did not move onto bottom flag.

Motor is trying to move sensor onto lower flag, but is unable to do so.


Check bottom flag position with regard to sensor, and sensor operation.

00240011

User Side UV Shutter Motor did not reach top flag.

Motor is trying to move sensor onto top flag, but is unable to do so.



00240012

User Side UV Shutter Motor move failed because cover is open.



00250001

Service Station Height Motor move was cancelled.

Service station lift motor problem.

See 00200001

00250002

Motor was not able to reach its final Service Station Height Motor is out of position. Check for mechanical position. binding, encoder problems, motor failure, insufficent voltage to motor.


See 00200002

00250003

Sufficient PWM was applied for movement, but no movement detected Service Station Height Motor failed to at encoder. Check for mechanical Service station lift motor problem. complete its move. binding, encoder problems, motor failure, insufficient voltage to motor.

See 00200003

00250004

Service Station Height Motor has been disabled by a watchdog circuit.



See 00200004

00250005

Service Station Height Motor is under Motor is disabled in software, request Service station lift motor problem. open-loop control, not servo control. software fix.

See 00200005

00250006

00250007

00250008

Errors

The cover was opened while the motor was moving, close the cover and try the operation again. Motor move was stopped before completion. Probably software problem. Request software fix.

Motor is under servo control, not openService Station Height Motor is under loop control in software, request Service station lift motor problem. servo control, not open-loop control. software fix. A previous error caused this error. A Service Station Height Motor Correct the associated hardware Service station lift motor problem. hardware failure was detected. error. Service Station Height: Too many Request a software fix. motors defined. Request software fix.


HP Restricted

Determine if motor or associated actuator is functioning within spec.

See 00200006

See 00200007

See 00200008


08-January-2010


Error Category Service Station Height: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

0025000A

No Service Station Height motor encoder ticks moving in positive direction.

0025000B

No Service Station Height motor encoder ticks moving in negative direction.

0025000C

No Service Station Height motor encoder ticks moving in positive or negative direction.

0025000D

Service Station Height Motor Moving In Wrong Direction.

0025000E

Service Station Height Motor did not reach target in the given time.

0025000F

Service Station Height Motor did not move off top flag.

00250010

Service Station Height Motor did not move onto bottom flag.

00250011

Service Station Height Motor did not reach top flag.

00250012

Service Station Height Motor move failed because cover is open.

00260001

Service Station Height Motor move was cancelled.

Errors

Description Motor is having to work too hard to hold position. Check binding or obstruction in mechanical system, or motor not working well. No encoder ticks detected moving up. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving down. Check motor, power to motor, encoder reader is engaged on encoder. No encoder ticks detected moving either up or down. Check motor, power to motor, encoder reader is engaged on encoder. Check reversed wiring, encoder, motor.

Causes

Resolution Actions


See 00200009

See 0020000A

See 0020000A

See 0020000B

See 0020000B

See 0020000C

See 0020000C

See 0020000D

See 0020000D

Motor is moving too slowly. Motor has too much load or encoder is damaged Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. affecting movement. Failing component. functioning within spec. Determine if motor or associated actuator is functioning within spec. Motor is trying to move sensor off of top flag, but is unable to do so. Check Service-side lamp shutter problem. top flag position with regard to sensor, and sensor operation. Motor is trying to move sensor onto lower flag, but is unable to do so. Check bottom flag position with Service-side lamp shutter problem. regard to sensor, and sensor operation. Motor is trying to move sensor onto top flag, but is unable to do so. Check Service-side lamp shutter problem. top flag position with regard to sensor, and sensor operation. The cover was opened while the motor was moving, close the cover and try the operation again. Motor move was stopped before completion. Probably software problem. Request software fix.






Service station wiper motor problem.

See 00200001

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

00260002

Motor was not able to reach its final Service Station Height Motor is out of position. Check for mechanical position. binding, encoder problems, motor failure, insufficent voltage to motor.


See 00200002

00260003

Sufficient PWM was applied for movement, but no movement detected Service Station Height Motor failed to at encoder. Check for mechanical Service station wiper motor problem. complete its move. binding, encoder problems, motor failure, insufficient voltage to motor.

See 00200003

00260004

Service Station Height Motor has been disabled by a watchdog circuit.


See 00200004

00260005

Service Station Height Motor is under Motor is disabled in software, request Service station wiper motor problem. open-loop control, not servo control. software fix.

See 00200005

00260006

00260007


Motor is under servo control, not openService Station Height Motor is under loop control in software, request Service station wiper motor problem. servo control, not open-loop control. software fix. A previous error caused this error. A Service Station Height Motor Correct the associated hardware Service station wiper motor problem. hardware failure was detected. error.

See 00200006

See 00200007

00260008

Service Station Height: Too many Request a software fix. motors defined. Request software fix.


See 00200008

00260009

Service Station Height: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.


See 00200009

0026000A

No Service Station Height motor encoder ticks moving in positive direction.

0026000B

No Service Station Height motor encoder ticks moving in negative direction.

0026000C

No Service Station Height motor encoder ticks moving in positive or negative direction.

Errors

Motor is having to work too hard to hold position. Check binding or obstruction in mechanical system, or motor not working well.

The encoder reader is not detecting movement when power is applied to the motor. Either the No encoder ticks detected moving up. motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Either the down. motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Either the either up or down. motor did not move; or the motor did move but the encoder did not see any movement.

HP Restricted

Check motor, power to motor, encoder reader is engaged on encoder.




08-January-2010

H Error Code

Error Category

0026000D

Service Station Height Motor Moving In Wrong Direction.

0026000E

Service Station Height Motor did not reach target in the given time.

0026000F 00260010 00260011

Description

Causes Resolution Actions The encoder reader is not detecting movement when power is applied to the motor. Either the Check for reversed wiring, encoder installation, motor did not move; or the motor did move but the motor operation. encoder did not see any movement. Motor is moving too slowly.

Service Station Height Motor did not move off top flag. Service Station Height Motor did not move onto bottom flag. Service Station Height Motor did not reach top flag.

Motor is trying to move sensor off of top flag, but is unable to do so. Motor is trying to move sensor onto lower flag, but is unable to do so. Motor is trying to move sensor onto top flag, but is unable to do so. The cover was opened while the motor was moving, close the cover and try the operation again.

Motor has too much load or encoder is damaged or receiving insufficent voltage. Determine if motor or associated actuator is functioning within spec. Check top flag position with regard to sensor, and sensor operation. Check bottom flag position with regard to sensor, and sensor operation. Check top flag position with regard to sensor, and sensor operation.

00260012

Service Station Height Motor move failed because cover is open.

00270001

Service Side Input Roller Motor move Motor move was stopped before was cancelled. completion.

00270002

Service Side Input Roller Motor is out Motor was not able to reach its final of position. position.

Check for mechanical binding, encoder problems, motor failure, insufficent voltage to motor.

00270003

Sufficient PWM was applied for Service Side Input Roller Motor failed movement, but no movement detected to complete its move. at encoder.

Check for mechanical binding, encoder problems, motor failure, insufficient voltage to motor.

00270004

Service Side Input Roller Motor has been disabled by a watchdog circuit.

Software crashed preventing electronics from shutting down.

Software problem.


00270005

Service Side Input Roller Motor is under open-loop control, not servo control.

Motor is disabled in software, request Software problem. software fix.


00270006

Service Side Input Roller Motor is under servo control, not open-loop control.

Motor is under servo control, not openloop control in software, request Software problem. software fix.


Errors

Software problem.

HP Restricted

Close the cover. Check cable. Replace switch. Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request.


08-January-2010

H Error Code

Error Category

Description A previous error caused this error. Correct the associated hardware error.

Causes

Resolution Actions

00270007

A Service Side Input Roller Motor hardware failure was detected.

00270008

Service Side Input Roller: Too many Request a software fix. motors defined. Request software fix.

Software problem.


00270009

Service Side Input Roller: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

The software detects that more current than normal is required to maintain the motor position.

Check binding or obstruction in mechanical system, or motor not working well.

0027000A

No Service Side Input Roller motor encoder ticks moving in positive direction.

0027000B

No Service Side Input Roller motor encoder ticks moving in negative direction.

0027000C

No Service Side Input Roller motor encoder ticks moving in positive or negative direction.

0027000D

Service Side Input Roller Motor Moving In Wrong Direction.

0027000E

Service Side Input Roller Motor did not reach target in the given time.

Motor is moving too slowly. Motor has too much load or encoder is damaged or receiving insufficent voltage.

0027000F

Service Side Input Roller Motor did not move off top flag.


Motion was seen when the motor was commanded Check top flag position with regard to sensor, and to move, but there is an obstruction to the motion, sensor operation. or sensor/flag interface is not correct.

00270010

Service Side Input Roller Motor did not move onto bottom flag.


Motion was seen when the motor was commanded Check bottom flag position with regard to sensor, to move, but there is an obstruction to the motion, and sensor operation. or sensor/flag interface is not correct.

00270011

Service Side Input Roller Motor did not reach top flag.


Motion was seen when the motor was commanded Check top flag position with regard to sensor, and to move, but there is an obstruction to the motion, sensor operation. or sensor/flag interface is not correct.

Errors

Correct the associated hardware error.

Motor is having to work too hard to hold position.

The encoder reader is not detecting movement when power is applied to the motor. Either the No encoder ticks detected moving up. motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Either the down. motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Either the either up or down. motor did not move; or the motor did move but the encoder did not see any movement. The motor was commanded to move in one direction, but the encoder feedback indicates it is moving in the opposite direction.



Check motor, power to motor, encoder reader is engaged on encoder. Check for reversed wiring, encoder installation, motor. Determine if motor or associated actuator is functioning within spec.

HP Restricted


08-January-2010


Error Category Description The cover was opened while the Service Side Input Roller Motor move motor was moving, close the cover failed because cover is open. and try the operation again.

Causes Cover open state detected.


Software problem.


00280001

User Side Input Roller Motor move was cancelled.

00280002

User Side Input Roller Motor is out of Motor was not able to reach its final position. position.


00280003

Sufficient PWM was applied for User Side Input Roller Motor failed to movement, but no movement detected complete its move. at encoder.


00280004

User Side Input Roller Motor has been disabled by a watchdog circuit.

Software problem.


00280005

User Side Input Roller Motor is under Motor is disabled in software, request Software problem. open-loop control, not servo control. software fix.


00280006

Motor is under servo control, not openUser Side Input Roller Motor is under loop control in software, request Software problem. servo control, not open-loop control. software fix.


00280007

A User Side Input Roller Motor hardware failure was detected.

00280008

User Side Input Roller: Too many Request a software fix. motors defined. Request software fix.

00280009

User Side Input Roller: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.


0028000A

No User Side Input Roller motor encoder ticks moving in positive direction.

The encoder reader is not detecting movement when power is applied to the motor. Either the Check motor, power to motor, encoder reader is No encoder ticks detected moving up. motor did not move; or the motor did move but the engaged on encoder. encoder did not see any movement.

Errors


Resolution Actions




Software problem.

Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request. Check binding or obstruction in mechanical system, or motor not working well.

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes The encoder reader is not detecting movement when power is applied to the motor. Either the motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement when power is applied to the motor. Either the motor did not move; or the motor did move but the encoder did not see any movement. The motor was commanded to move in one direction, but the encoder feedback indicates it is moving in the opposite direction.

Resolution Actions

0028000B

No User Side Input Roller motor encoder ticks moving in negative direction.

No encoder ticks detected moving down.

0028000C

No User Side Input Roller motor encoder ticks moving in positive or negative direction.

No encoder ticks detected moving either up or down.

0028000D

User Side Input Roller Motor Moving In Wrong Direction.

0028000E

User Side Input Roller Motor did not reach target in the given time.



0028000F

User Side Input Roller Motor did not move off top flag.



00280010

User Side Input Roller Motor did not move onto bottom flag.



00280011

User Side Input Roller Motor did not reach top flag.



00280012

User Side Input Roller Motor move failed because cover is open.


00290001

Service Side Output Roller Motor move was cancelled.

Motor move was stopped before completion

00290002

Service Side Output Roller Motor is out of position.

Motor was not able to reach its final position.

00290003

Service Side Output Roller Motor failed to complete its move.

Sufficient PWM was applied for Obstruction of motion, encoder system problem, or Check for mechanical binding, encoder problems, movement, but no movement detected power/cabling problem to motor. motor failure, insufficient voltage to motor. at encoder.

00290004

Service Side Output Roller Motor has Software crashed preventing been disabled by a watchdog circuit. electronics from shutting down.

Errors


Check motor, power to motor, encoder reader is engaged on encoder. Check for reversed wiring, encoder installation, motor operation.



Software problem.

Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request. Check for mechanical binding, encoder problems, motor failure, insufficent voltage to motor.

Software problem.

HP Restricted



08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

00290005

Service Side Output Roller Motor is under open-loop control, not servo control.

Motor is disabled in software.

Software problem.


00290006

Service Side Output Roller Motor is under servo control, not open-loop control.



00290007

A Service Side Output Roller Motor hardware failure was detected.



00290008

Service Side Output Roller: Too many Request a software fix. motors defined. Request software fix.

00290009

Service Side Output Roller: too much power required to hold position. Motor is having to work too hard to Mechanical failure, motor failure, hold position. insufficient voltage to motor.

0029000A

No Service Side Output Roller motor encoder ticks moving in positive direction.

No encoder ticks detected moving up.

0029000B

No Service Side Output Roller motor encoder ticks moving in negative direction.

No encoder ticks detected moving down.

0029000C

No Service Side Output Roller motor encoder ticks moving in positive or negative direction.

No encoder ticks detected moving either up or down.

0029000D

Service Side Output Roller Motor Moving In Wrong Direction.

Check reversed wiring, encoder, motor.

0029000E

Motor is moving too slowly. Motor has Service Side Output Roller Motor did too much load or encoder is damaged not reach target in the given time. or receiving insufficent voltage.


0029000F

Service Side Output Roller Motor did Motor is trying to move sensor off of not move off top flag. top flag, but is unable to do so.


Errors

Software problem.

Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request. Check binding or obstruction in mechanical system, or motor not working well.

The encoder reader is not detecting movement when power is applied to the motor. Either the motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement when power is applied to the motor. Either the motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement when power is applied to the motor. Either the motor did not move; or the motor did move but the encoder did not see any movement. The motor was commanded to move in one direction, but the encoder feedback indicates it is moving in the opposite direction.

HP Restricted





08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

00290010

Service Side Output Roller Motor did Motor is trying to move sensor onto not move onto bottom flag. lower flag, but is unable to do so.


00290011

Service Side Output Roller Motor did Motor is trying to move sensor onto not reach top flag. top flag, but is unable to do so.


00290012

Service Side Output Roller Motor move failed because cover is open.


002A0001

User Side Output Roller Motor move was cancelled.

Motor move was stopped before completion. Probably software problem. Request software fix.

002A0002

User Side Output Roller Motor is out of position.



002A0003

User Side Output Roller Motor failed to complete its move.

Sufficient PWM was applied for movement, but no movement detected at encoder.


002A0004

User Side Output Roller Motor has been disabled by a watchdog circuit.


Software problem.


002A0005

User Side Output Roller Motor is under open-loop control, not servo control.


Software problem.


002A0006

User Side Output Roller Motor is under servo control, not open-loop control.



002A0007

A User Side Output Roller Motor hardware failure was detected.



002A0008

User Side Output Roller: Too many Request a software fix. motors defined. Request software fix.

Errors



Software problem.


Software problem.

HP Restricted



08-January-2010

H Error Code 002A0009

002A000A

002A000B

002A000C

002A000D

Error Category User Side Output Roller: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

Description

Causes


Resolution Actions Check binding or obstruction in mechanical system, or motor not working well.

The encoder reader is not detecting movement when power is applied to the motor. Either the No encoder ticks detected moving up. motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No User Side Output Roller motor No encoder ticks detected moving when power is applied to the motor. Either the encoder ticks moving in negative down. motor did not move; or the motor did move but the direction. encoder did not see any movement. The encoder reader is not detecting movement No User Side Output Roller motor No encoder ticks detected moving when power is applied to the motor. Either the encoder ticks moving in positive or either up or down. motor did not move; or the motor did move but the negative direction. encoder did not see any movement. The motor was commanded to move in one User Side Output Roller Motor Moving direction, but the encoder feedback indicates it is In Wrong Direction. moving in the opposite direction. No User Side Output Roller motor encoder ticks moving in positive direction.




002A000E

Motor is moving too slowly. Motor has User Side Output Roller Motor did not too much load or encoder is damaged reach target in the given time. or receiving insufficent voltage.


002A000F

User Side Output Roller Motor did not Motor is trying to move sensor off of move off top flag. top flag, but is unable to do so.


002A0010

User Side Output Roller Motor did not Motor is trying to move sensor onto move onto bottom flag. lower flag, but is unable to do so.


002A0011

User Side Output Roller Motor did not Motor is trying to move sensor onto reach top flag. top flag, but is unable to do so.


002A0012

User Side Output Roller Motor move failed because cover is open.


002B0001

Service Side Alignment Bar Motor move was cancelled.


002B0002

Service Side Alignment Bar Motor is out of position.



002B0003

Service Side Alignment Bar Motor failed to complete its move.

Sufficient PWM was applied for movement, but no movement detected at encoder.


Errors



Software problem.


HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

Software problem.


Software problem.


Service Side Alignment Bar Motor is under servo control, not open-loop control.

Motor is under servo control, not openSoftware problem. loop control in software,


002B0007

A Service Side Alignment Bar Motor hardware failure was detected.



002B0008

Service Side Alignment Bar: Too many motors defined. Request software fix.

Request a software fix.


002B0009

Service Side Alignment Bar: too much power required to hold position. Motor is having to work too hard to Mechanical failure, motor failure, hold position. insufficient voltage to motor.

002B0004

Service Side Alignment Bar Motor has Software crashed preventing been disabled by a watchdog circuit. electronics from shutting down.

002B0005

Service Side Alignment Bar Motor is under open-loop control, not servo control.


002B0006

002B000A

002B000B

002B000C

002B000D

Errors

Software problem.


The encoder reader is not detecting movement No Service Side Alignment Bar motor when power is applied to the motor. Either the encoder ticks moving in positive No encoder ticks detected moving up. motor did not move; or the motor did move but the direction. encoder did not see any movement. The encoder reader is not detecting movement No Service Side Alignment Bar motor No encoder ticks detected moving when power is applied to the motor. Either the encoder ticks moving in negative down. motor did not move; or the motor did move but the direction. encoder did not see any movement. The encoder reader is not detecting movement No Service Side Alignment Bar motor No encoder ticks detected moving when power is applied to the motor. Either the encoder ticks moving in positive or either up or down. motor did not move; or the motor did move but the negative direction. encoder did not see any movement. The motor was commanded to move in one Service Side Alignment Bar Motor direction, but the encoder feedback indicates it is Moving In Wrong Direction. moving in the opposite direction.

HP Restricted





08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

002B000E

Motor is moving too slowly. Motor has Service Side Alignment Bar Motor did too much load or encoder is damaged not reach target in the given time. or receiving insufficent voltage.


002B000F

Service Side Alignment Bar Motor did Motor is trying to move sensor off of not move off top flag. top flag, but is unable to do so.


002B0010

Service Side Alignment Bar Motor did Motor is trying to move sensor onto not move onto bottom flag. lower flag, but is unable to do so.


002B0011

Service Side Alignment Bar Motor did Motor is trying to move sensor onto not reach top flag. top flag, but is unable to do so.


002B0012

Service Side Alignment Bar Motor move failed because cover is open.

002C0001

User Side Alignment Bar Motor move Motor move was stopped before was cancelled. completion.

002C0002

User Side Alignment Bar Motor is out Motor was not able to reach its final of position. position.


002C0003

Sufficient PWM was applied for User Side Alignment Bar Motor failed movement, but no movement detected to complete its move. at encoder.


002C0004

User Side Alignment Bar Motor has been disabled by a watchdog circuit.


Software problem.


002C0005

User Side Alignment Bar Motor is under open-loop control, not servo control.

Motor is disabled in software, request Software problem. software fix.


002C0006

User Side Alignment Bar Motor is under servo control, not open-loop control.



002C0007

A User Side Alignment Bar Motor hardware failure was detected.



Errors




Software problem.


HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request.

002C0008

User Side Alignment Bar: Too many Request a software fix. motors defined. Request software fix.

002C0009

User Side Alignment Bar: too much power required to hold position. Mechanical failure, motor failure, insufficient voltage to motor.

002C000A

No User Side Alignment Bar motor encoder ticks moving in positive direction.

002C000B

No User Side Alignment Bar motor encoder ticks moving in negative direction.

002C000C

No User Side Alignment Bar motor encoder ticks moving in positive or negative direction.

002C000D

User Side Alignment Bar Motor Moving In Wrong Direction.

002C000E

User Side Alignment Bar Motor did not reach target in the given time.



002C000F

User Side Alignment Bar Motor did not move off top flag.



002C0010

User Side Alignment Bar Motor did not move onto bottom flag.



002C0011

User Side Alignment Bar Motor did not reach top flag.



002C0012

The cover was opened while the User Side Alignment Bar Motor move motor was moving, close the cover failed because cover is open. and try the operation again.



01000001

PCI Could Not Find IO Board

I/O board failure. Replace I/O board.

I/O board not found in expected PCI slot on motherboard. Possibly global failure of I/O board.

Re-seat I/O Board. Replace I/O Board. Replace motherboard.

01000002

I/O Board MAILBOX Test Failed


Problem communicating with I/O Board, I/O Board Re-seat I/O Board. Replace I/O Board. Replace failure or Motherboard failure. EBOX.

Errors

Software problem.



The encoder reader is not detecting movement when power is applied to the motor. Either the No encoder ticks detected moving up. motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Either the down. motor did not move; or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Either the either up or down. motor did not move; or the motor did move but the encoder did not see any movement. The motor was commanded to move in one direction, but the encoder feedback indicates it is moving in the opposite direction.

HP Restricted





08-January-2010

H Error Code

Error Category

Description

Causes Problem communicating with I/O Board, I/O Board failure or Motherboard failure. Problem communicating with I/O Board, I/O Board failure or Motherboard failure.

Resolution Actions Re-seat I/O Board. Replace I/O Board. Replace EBOX. Re-seat I/O Board. Replace I/O Board. Replace EBOX.

An incorrect I/O Board type was installed.

Replace the I/O Board with the correct type.

Problem communicating with I/O Board, I/O Board failure or Motherboard failure. Problem communicating with I/O Board, I/O Board failure or Motherboard failure. Problem communicating with I/O Board, I/O Board failure or Motherboard failure. Problem communicating with I/O Board, I/O Board failure or Motherboard failure. Problem communicating with I/O Board, I/O Board failure or Motherboard failure. Problem communicating with I/O Board, I/O Board failure or Motherboard failure.

Re-seat I/O Board. Replace I/O Board. Replace EBOX. Re-seat I/O Board. Replace I/O Board. Replace EBOX. Re-seat I/O Board. Replace I/O Board. Replace EBOX. Re-seat I/O Board. Replace I/O Board. Replace EBOX. Re-seat I/O Board. Replace I/O Board. Replace EBOX. Re-seat I/O Board. Replace I/O Board. Replace EBOX.

01000003

Boot Value Probe Failed


01000004

I/O Board Local Init Failed


01000006

I/O Board has an unsupported personality


01001001

I/O Board EPLD Data Test Failed


01001002

I/O Board EPLD Addr Test Failed


01001003

I/O Board EPLD Initialization Failed


01002002

I/O Board FPGA Data Test Failed


01002003

I/O Board FPGA Address Test Failed I/O board failure. Replace I/O board.

01002004

I/O Board Expander FPGA Not Initialized


01002008

I/O Board FPGA Configure Failed


01004003

I/O Board FIFO Clear Failure


Possible dirty carriage encoder.

Data is not able to get into/out of I/O board. Possible dirty carriage encoder. Check cabling in/out of I/O board. Replace I/O board.


Data is coming into/going out of I/O board too fast. Possible dirty carriage See 01004004 encoder. Check cabling in/out of I/O board. Replace I/O board.

01004004

01004005

01004006


01004008


01004009

I/O Board FIFO full

Errors

Image data is not available at I/O board when needed. Possible dirty carriage encoder. Check cabling in/out of I/O board. Replace I/O board. Image data left over in I/O board buffers. Check cabling in/out of I/O board. Replace I/O board. Image data left over in I/O board buffers. Check cabling in/out of I/O board. Replace I/O board.

Problem communicating with I/O Board, I/O Board Re-seat I/O Board. Replace I/O Board. Replace failure or Motherboard failure. EBOX. Clean carriage encoder strip and reader. Verify There was a problem with the syncroniziation of carriage motion is correct. Check LVDS chip the image data between I/O board and heaboard revisions of Headboard and I/O Board. Check with the carriage motion data. The encoder is not Headboard data cable (not properly inserted, seeing the expected number of pulses either due shielding not contacting, bad cable). Replace to a strip/reader problem or due to a carriage encoder reader. Replace Headboard. Replace I/O motion problem. Board.

See 01004004

See 01004004

See 01004004

See 01004004

See 01004004

Not able to send data from I/O board to headboard.

Check LVDS connections, cable. See 01004004.

HP Restricted


08-January-2010

H Error Code

Error Category

01005002


01005003

I/O Board DAC Address Test failed.

01005004

I/O Board DAC Busy Failure.

01005005

I/O Board DAC Timeout Failure.

01006002

+12V Power Not Detected

01006004

Misc +5V Fuse A Blown

Description Data transfer to memory did not complete. Possible dirty carriage encoder. Check cabling in/out of I/O board. Replace I/O board. I/O board DAC failed. Replace I/O board. I/O board DAC failed. Replace I/O board. I/O board DAC failed. Replace I/O board.

Causes See 01004004

I/O board component problem. I/O board component problem. I/O board component problem.

12V from ATX power supply not sensed on I/O I/O board 12V not detected. Board. Possible causes are 12V ATX power Check/replace power supply, cables. supply bad, 12V shorted, I/O Board sensing problem. 5V to external devices not sensed at I/O Board. Fuses are self-healing. Check circuit Possible causes are 5V ATX power supply bad, for short or over-current condition. 5V shorted in cabling or device, I/O Board sensing Replace cabling, I/O board. problem.

Resolution Actions See 01004004 Reboot printer. If problem persists, replace I/O board. Reboot printer. If problem persists, replace I/O board. Reboot printer. If problem persists, replace I/O board. Check 12V from ATX supply. Check external 12V devices. Replace ATX power supply and cabling, replace I/O Board. Check 5V from ATX supply. Check external 5V devices. Replace I/O Board, replace ATX power supply and cabling.

01006005

Hdb +38V Fuse A Blown

36V fuse from I/O Board to Headboard blown. Fuses are self-healing. Check circuit This power is used for the jetpack jets and for short or over-current condition. heaters. Possible causes are 36V power supply Replace cabling, I/O board. bad, 36V shorted, I/O Board sensing problem.

01006006

Hdb +38V Fuse B Blown

Fuses are self-healing. Check circuit for short or over-current condition. See 01006005 Replace cabling, I/O board.

See 01006005

01006007

Hdb +38V Fuse C Blown

Fuses are self-healing. Check circuit for short or over-current condition. See 01006005 Replace cabling, I/O board.

See 01006005

Hdb +5V Fuse Blown

5V fuse from I/O Board to Headboard blown. The Fuses are self-healing. Check circuit 5V on the Headboard powres all the logic. for short or over-current condition. Possible causes are 5V ATX power supply bad, Replace cabling, I/O board. 5V shorted, I/O Board sensing problem.

Check 5V from ATX supply. Check external 5V devices. Replace Headboard, replace IGUS chain power cable, replace I/O Board, replace ATX power supply and cabling.

0100600A

Hdb +24V Fuse D Blown

24V fuse from I/O Board to Headboard blown. The Fuses are self-healing. Check circuit Headboard 24V powers camera circuitry, camera for short or over-current condition. LEDs, ink thermistors and related circuitry, valves. Replace cabling, I/O board. Possible causes are 24V power supply bad, 24V shorted, I/O Board sensing problem.

Check 24V from supply. Check external 24V devices. Replace Headboard, replace IGUS chain power cable, replace I/O Board, replace 24V power supply and cabling.

0100600B

Hdb +12V Fuse Blown

Fuses are self-healing. Check circuit 12V fuse blown on I/O Board. Possible causes are Check 12V from ATX supply 12V. Check external for short or over-current condition. 12V ATX power supply bad, 12V shorted, I/O devices powered by 12V. Replace I/O Board, Replace cabling, I/O board. Board sensing problem. replace ATX power supply and cabling.

01006009

Errors

HP Restricted

Check seating of jetpacks. Check 36V supply. Replace Headboard, replace IGUS chain power cable, replace I/O Board, replace 36V power supply and cabling.


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

0100600C

I/O Board +24V Fuse Blown

Fuses are self-healing. Check circuit 24V fuse blown on I/O Board. Possible causes are Check 24V from supply. Check external devices for short or over-current condition. 24V power supply bad, 24V shorted, I/O Board powered by 24V. Replace I/O Board, replace 24V Replace cabling, I/O board. sensing problem. power supply and cabling.

0100600F

Motor Driver Board 3V Power Not Detected

Fuses are self-healing. Check circuit 3.3V to Motor Driver Board not sensed on I/O for short or over-current condition. Board. Possible causes are ATX power supply Replace cabling, I/O board. bad, 3.3V shorted, I/O Board sensing error.

01006010

Non Motor Driver Board Power Test Failed

Check/replace power supplies and power cables.

01006011

Misc +5V Fuse B Blown

Fuses are self-healing. Check circuit for short or over-current condition. Devices that may be shorted: Media The circuit to one (or possibly multiple) of the Shaft Encoder, Media Motor Encoder, various 5VDC components listed at left is causing Ebox Temp Sensor, Cabinet Temp the fuse on the I/O board to open. Sensor, Service Station Home Sensor, User Side Rail Encoder, User Roller and B

01006012

LCD Display Power not Detected

The loopback connection for the control panel Check/replace power supply for LCD power is not detected; if the control panel can Inspect the power cable and replace as necessary. display and power cables. display this message then obviously it is powered.

01006013

LCD Display Fuse Blown

Fuses are self-healing. Check circuit Cabling short or short to ground in LCD causing for short or over-current condition. fuse to open. Replace cabling, I/O board.

Troubleshoot the cabling for a break or open line. Replace cables. Replace control panel. Replace I/O board.

01007002

Printer Personality is Not Set

Error in setup at factory.

Personality was not set at factory.

Replace I/O board.

01007003

Printer Not Ready For Shipping


Printer was not properly prepared for shipping at the factory.

Contact your regional support center for assistance. Can be fixed in the field without parts replacement, but requires special instructions.

01007004

Printer Personality Incorrect


Printer was personalized incorrrectly at the factory. Replace I/O board.

01008000

I/O Board Flash Memory Not Found

Replace I/O board.

I/O board failure: flash memory not found.

Reseat I/O Board. Replace I/O Board.

01008001 01008002

Could Not Get Flash Info Unsupported Flash Size

Replace I/O board. Replace I/O board.

Flash memory on I/O board failed. Incorrect flash memory installed on I/O board.

0100A001

Read/write cycle didn't complete

Check cables to I/O board. Replace I/O board.

Reseat I/O Board. Replace I/O Board. Reseat I/O Board. Replace I/O Board. Reboot printer. If problem persists, reseat I/O board and all cable connections. Replace I/O board.

0100C001

I/O Board A/D Read Failed


Errors

I/O board failure.

HP Restricted

Check 5V from ATX supply. Check Motor Driver Board ribbon cable. Replace Motor Driver Board, replace Motor Driver Board ribbon cable, replace I/O Board, replace ATX power supply and cabling.

Check the cabling to these components for short or open conditions. Disconnect the devices systematically to isolate a component failure. Replace I/O board.

Clean encoder strip. Upgrade to the latest software version if possible. Replace the I/O Board.


08-January-2010

H Error Code 0100C003

Error Category AD Open Channels Test Failed

Description Check cables to I/O board. Replace I/O board.

Causes

Resolution Actions

Check camera connection to Headboard. Check for LVDS problems. Try non-encoder related fixes Communications error with camera, Headboard or for 01004004. Replace the camera. Replace the I/O Board. camera cable. Replace the Headboard. Replace the I/O Board. Communications error with camera, Headboard or See 0100D001. I/O Board. Communications error with camera, Headboard or See 0100D001. I/O Board.

I/O Board PMD Controller Timeout


I/O Board PMD Controller Data Failure I/O Board PMD Controller Checksum Failure I/O Board PMD Controller Buffer Failure

Check cables to I/O board. Replace I/O board. Check cables to I/O board. Replace I/O board. Check cables to I/O board. Replace I/O board.

0100D005

I/O Board PMD Controller Failed to Report Media Edge

Media sensor was watching for trailing edge of media, but failed to The media-present sensor for rigid (located at the find it. Check cables to I/O board and user end of the rail at the input side) did not see left media sensor. Verify left media the trailing edge of the media. sensor is operational. Replace Left Media Sensor, I/O board.

Verify that the sensor is connected. Adjust sensor angle (15-30 degrees from vertical is typical). Recalibrate the sensor position from the Service Calibration menus. Replace the sensor. Replace the I/O board.

0100E001

Not all data was sent from I/O board to Headboard, CRC Errors detected

Follow LVDS troubleshooting guide.

Communications error with expander EPLD.

Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. Replace I/O board.

0100E002

Not all data was sent from I/O board to Headboard, but NO CRC Errors found

Problem getting DMA data from motherboard to headboard. May be an I/O board or motherboard problem, or a performance problem.

0100F001

Invalid Baud Rate Requested on I/O board serial port.

Invalid baud rate requested on I/O board serial port. Software error, request software fix.

Software problem.


01010001

I/O Board Invalid EPC FLASH

Replace I/O board.

01010003

Error Checking EPC Data

Replace I/O board.

01020001

Unused Emergency Switch 0 Not Detected

This switch should not be connected. Software problem. Replace I/O board.


01020002

Cover Switch Not Detected

Check cover switch connection, I/O board J3. If connection and cable are good, replace I/O board.

Check cable connections.

0100D001

0100D002 0100D003 0100D004

Errors

I/O Board FPGA FLASH programming error.

HP Restricted

Reboot printer. If problem persists, replace I/O board. Replace I/O Board, replace motorboard.


08-January-2010

H Error Code

Error Category

Description Check user side emergency switch connection, I/O board J3. If connection and cable are good, replace I/O board.

Causes

Resolution Actions

01020003

User Side Emergency Switch Not Detected

01020004




01020005




01020006

Service Side Emergency Switch Not Detected

01030024

Vacuum Fan Row 0 Not Detected

01030025


01030026


01030027

EBox Cooling Fan 1 Not Detected

01030028


01030029


01030030

Docking Station Not Detected

01030031

Service Station Up/Down Encoder Not Detected

01030032

Service Station Home Sensor Not Detected

Errors

Check user side emergency switch connection, I/O board J3.

Check service side emergency switch connection, I/O board J2. If connection and cable are good, replace I/O board. Check cable connections, I/O board J5. If connection and cable are good, replace I/O board. Check cable connections, I/O board J5. If connection and cable are good, replace I/O board. Check cable connections, I/O board J5. If connection and cable are good, replace I/O board. Check cable connections, I/O board J28. If connection and cable are good, replace I/O board. Check cable connections, I/O board J28. If connection and cable are good, replace I/O board. Check cable connections, I/O board J28. If connection and cable are good, replace I/O board. Check cable connections, I/O board J11. If connection and cable are good, replace I/O board. Check cable connections, I/O board J5. If connection and cable are good, replace I/O board. Check cable connections, I/O board J6. If connection and cable are good, replace I/O board.

HP Restricted

Check service side emergency switch connection, I/O board J2.

Check cable connections, I/O board J5.











01030034

01030035

01030036

01030037

01030038

01030039

01030040

01030041

01030042

01030043

01030044

01030045

01030046

Errors

08-January-2010

Error Category Description Check cable connections, I/O board Service Side Input Roller Encoder Not J2. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board Enclosure Fan 1 Not Detected J4. If connection and cable are good, replace I/O board. Check cable connections, I/O board Enclosure Fan 2 Not Detected J2. If connection and cable are good, replace I/O board. Check cable connections, I/O board Rail Door Fan 3 or 4 Not Detected J5. If connection and cable are good, replace I/O board. Check cable connections, I/O board Rail Door Fan 1 or 2 Not Detected J5. If connection and cable are good, replace I/O board. Check cable connections, I/O board User Side Media Bar Encoder Not J4. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board Service Side Output Roller Encoder J2. If connection and cable are good, Not Detected replace I/O board. Check cable connections, I/O board User Side Output Roller Encoder Not J1. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board Service Side Rail Encoder Not J2. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board User Side Rail Encoder Not Detected J1. If connection and cable are good, replace I/O board. Check cable connections, I/O board User Side Input Roller Encoder Not J1. If connection and cable are good, Detected replace I/O board. Check wiring, power (fuses are selfhealing). Check circuit for short or Enclosure Fan 1 fuse not detected over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are selfhealing). Check circuit for short or Enclosure Fan 2 fuse not detected over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are selfhealing). Check circuit for short or Rail Door Fan 2 fuse not detected over-current condition. Replace cabling, I/O board.

HP Restricted

Causes

Resolution Actions Check cable connections, I/O board J2.










Check cable connections, I/O board J1. Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board.


08-January-2010


01030048

01030049

01030050

01030051

01030052

01030053

01030054

01030055

01030056

01030057

01030058

01030059

Errors

Error Category

Description Check wiring, power (fuses are selfhealing). Check circuit for short or Rail Door Fan 4 fuse not detected over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are selfhealing). Check circuit for short or EBox Fan 0 fuse not detected over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are selfhealing). Check circuit for short or EBox Fan 1 fuse not detected over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are selfhealing). Check circuit for short or EBox Fan 2 fuse not detected over-current ondistion. Replace cabling, I/O board. Check cable connections, I/O board Service Side Media Bar Encoder Not J2. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board User Side Media Sensor Not J3. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board Middle Media Sensor Not Detected J3. If connection and cable are good, replace I/O board. Check cable connections, I/O board Internal Cable Connection Not J28. If connection and cable are Detected good, replace I/O board. Check cable connections, I/O board User 1 Cable Connection Not J3. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board User 2 Cable Connection Not J1. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board User 3 Cable Connection Not J4. If connection and cable are good, Detected replace I/O board. Check cable connections, I/O board Media Thickness Cable Connection J4. If connection and cable are good, Not Detected replace I/O board. Check cable connections, I/O board External Temp Cable Connection Not J4. If connection and cable are good, Detected replace I/O board.

HP Restricted

Causes

Resolution Actions Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board. Check wiring, power (fuses are self-healing). Check circuit for short or over-current ondistion. Replace cabling, I/O board. Check cable connections, I/O board J2.










08-January-2010


01030063

01030065

01040000

Error Category Description Check cable connections, I/O board Internal Temp Cable Connection Not J28. If connection and cable are Detected good, replace I/O board. Check wiring, power (fuses are selfRail Door Fan 1 positive fuse not healing). Check circuit for short or detected over-current ondistion. Replace cabling, I/O board. Check wiring, power (fuses are selfRail Door Fan 3 positive fuse not healing). Check circuit for short or detected over-current ondistion. Replace cabling, I/O board. Error occurred on headboard or OHS Param Block Cannot be Fully Saved board. Check cabling, replace headboard or OHS board.

Causes

Resolution Actions Check cable connections, I/O board J28. Check wiring, power (fuses are self-healing). Check circuit for short or over-current ondistion. Replace cabling, I/O board. Check wiring, power (fuses are self-healing). Check circuit for short or over-current ondistion. Replace cabling, I/O board. Check cabling, replace headboard or OHS board,

01050001

I/O Board Cam Start To Do Bytes Incorrect.

I/O board not communicating properly with camera. Check/replace camera flex, I/O board, headboard, camera assembly, LVDS cable.

Check/replace camera flex, I/O board, headboard, camera assembly, LVDS cable.

01050002

I/O Board Cam Start Done Bytes Incorrect.



01050003

I/O Board Cam End Done Bytes Incorrect.



01100003

LVDS Input Fifo Overflowed


01100004

LVDS Output Fifo Overflowed


01100006

LVDS Burst Access Error


01200001

Errors

Could not read headboard personality

Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone.

Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone.

Bad communication link between headboard and I/O board (LVDS cable). Incorrect headboard version/type for software.

Fully power down printer using the switch on the electronics box, then restart. If problem persists, power down, reseat LVDS data cable at both headboard and I/O board, and retry. If problem persists, try a different Category 5 straight-through Ethernet cable between the headboard and electronics box. If problem persists, replace headboard. If problem persists, replace I/O board.

HP Restricted


08-January-2010


01200004

01200005

01200015 01200016 01200020

Error Category Headboard has an unsupported personality

Description

Causes Incorrect headboard version/type for software


Could not reset headboard FPGA


Could not read headboard revision

01200022

Headboard EEPROM bus error

I2C bus failure. Replace headboard.

01200023

Headboard EEPROM no ack error.


01200024

Headboard EEPROM read/write failure


01200026

Errors

Fully power down printer using the switch on the electronics box, then restart. If problem persists, power down, reseat LVDS data cable at both headboard and I/O board, and retry. If problem persists, try a different Category 5 straight-through Ethernet cable between the headboard and electronics box. If problem persists, replace headboard. If problem persists, replace I/O board.

Fully power down printer using the switch on the electronics box, then restart. If problem persists, Communication between the I/O board and power down, reseat LVDS data cable at both Headboard could not be established during Reboot printer. If this fails to resolve headboard and I/O board, and retry. If problem Could not program headboard FPGA startup. This may be due to a data synchronization the problem, replace I/O board. persists, try a different Category 5 straight-through problem, or due to a bad connection, or due to a ethernet cable between the headboard and bad component. electronix box. If problem persists, replace headboard. Check/replace power 24V supply and Check/replace power 24V supply and power Headboard 24V power not detected. power cables. cables. Check/replace power 38V supply and Check/replace power 38V supply and power Headboard 38V power not detected. power cables. cables. Headboard has an unsupported Replace headboard. If problem persists, replace Incorrect headboard version/type for software revision I/O board.

01200021

01200025

Resolution Actions Replace headboard. If problem persists, replace I/O board.

EEPROM on headboard failure. Headboard failure.

Failed to get mutex. Possible Pen EEPROM internal software error. headboard failure. Request software fix. Pen EEPROM timeout waiting for Pen failed to respond to a command. headboard.

HP Restricted

Fully power down printer using the switch on the electronics box, then restart. If problem persists, power down, reseat LVDS data cable at both headboard and I/O board, and retry. If problem persists, try a different Category 5 straight-through Ethernet cable between the headboard and electronics box. If problem persists, replace headboard. If problem persists, replace I/O board. Check the LVDS cable connection. Replace the Headboard. Check the LVDS cable connection. Replace the Headboard. Check the LVDS cable connection. Replace the Headboard.

Check head connections, cabling, replace head.


08-January-2010


Error Category

Description

Causes

Resolution Actions

Headboard AD timeout.

Headboard AD failed to respond.

Check cabling to headboard, replace headboard.

01200030

Printhead 1 Warmer Not Connected

Check head flex cable connections. Replace head.

Cable detected as open.

Reseat the printhead flex cable. Swap the cable with a known good printhead. Replace printhead if it is bad or replace the Headboard if it is a bad connector slot.

01200031

Printhead 2 Warmer Not Connected

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

See 01200030.

Heater not working correctly.

Reseat the printhead flex cable. Swap the cable with a known good printhead. Replace printhead if it is bad or replace the Headboard if that slot is bad.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

01200032 01200033 01200034 01200035 01200036 01200037 01200038 01200039 0120003A 0120003B

Check head flex cable connections. Replace head. Check head flex cable connections. Printhead 3 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 4 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 5 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 6 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 7 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 8 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 9 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 10 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 11 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 12 Warmer Not Connected Replace head.

01200040

Printhead 1 Not Warming

01200041


01200042


01200043


01200044


01200045


01200046


Errors

Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head.

HP Restricted


08-January-2010

H Error Code

Error Category

01200047


01200048


01200049


0120004A


0120004B


01200050 01200051 01200052 01200053 01200054 01200055 01200056 01200057 01200058 01200059 0120005A 0120005B 01200060

01200070

Errors

Printhead 1 Warmer Not Wired Correctly Printhead 2 Warmer Not Wired Correctly Printhead 3 Warmer Not Wired Correctly Printhead 4 Warmer Not Wired Correctly Printhead 5 Warmer Not Wired Correctly Printhead 6 Warmer Not Wired Correctly Printhead 7 Warmer Not Wired Correctly Printhead 8 Warmer Not Wired Correctly Printhead 9 Warmer Not Wired Correctly Printhead 10 Warmer Not Wired Correctly Printhead 11 Warmer Not Wired Correctly Printhead 12 Warmer Not Wired Correctly One or more printheads failed to warm.

Description Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Check head flex cable connections. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Replace head. Check head flex cable connections. Replace head.

Headboard did not receive all the data LVDS Communication problem from from the I/O board. CRC Errors I/O board to Headboard. detected.

Causes

Resolution Actions

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

See 01200040.

Thermister and/or heater wiring error.

Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.


Replace printhead.

LVDS communications problem, Headboard problem, or I/O Board problem.

HP Restricted

Troubleshoot the specified head(s) using the method described for error 01200040. Clean the carriage encoder strip and reader. Check the LVDS cable connection (reseat cable, etc…). Try non-encoder related fixes for 01004004. Upgrade to the latest software if possible. Replace the Headboard. Replace the I/O Board. Replace LVDS cable.


08-January-2010

H Error Code

01200071

Error Category

Description Causes I/O board timed out sending packets Headboard did not receive all the data to Headboard, usually a DMA problem I/O board timed out sending packets to from the I/O board but NO CRC from motherboard to I/O board. Headboard, usually a DMA problem from Errors found, No resent data. Upgrade to fastest motherboard to I/O board. motherboard/memory.

Resolution Actions Try 01200070 and 01200073 solutions first. Upgrade to fastest motherboard/memory.

01200073

Headboard did not receive all the data I/O board timed out sending packets from the I/O board but NO CRC to Headboard, I/O board didn't get Errors found, but data was resent. response from Headboard in time.

Clean the carriage encoder strip and reader.

01200080

Check cable connections, headboard The loopback connection for the cooling fans on Headboard cooling fans not detected. J1. If connection and cable are good, the back of the carriage is not sensed. replace headboard.

Check cable connections, headboard J1.

01200090

Headboard not communicating Head Board Camera Data Incorrect at properly with camera. Check/replace Start. camera flex, headboard, camera assembly.

01200081

Head Board Camera Data Incorrect.

01200092

Headboard not communicating properly with camera. Headboard not communicating Head Board Camera Data Incorrect at properly with camera. Check/replace End. camera flex, headboard, camera assembly.

012000A0

Software Error

Request software fix.

012000B0

Head Board Timeout During Communications.

Headboard communications timed out. Check cables, I/O board, headboard.

012000B1

Carriage Cooling Fans Not Detected

01300001

Docking Station Cable Connection Not Detected

Check cables to OHS board.

01400001

Could not find VideoNet hardware

Ethernet port on motherboard failure.

01601001

User side UV housing cable connection not detected.

01601005

User side UV housing blower fan power not detected.

01601006

User side UV housing blower fan power detected when off.

Check cable connections from headboard to UV housing. No Drive level detected when on. Check cables, power, fans, replace headboard. Drive level detected when off. Check cables, power, fans, replace headboard.

Errors

Reboot the printer. Check camera connection to Headboard. Check for LVDS problems. Try nonCommunications error with camera or Headboard. encoder related fixes for 01004004. Replace the camera. Replace the camera cable. Replace the Headboard. Check/replace camera flex, headboard, camera assembly. Communications error with camera or Headboard. See 01200090.

Upgrade to the latest software version if possible.

The loopback connection for the cooling fans on the carriage cover is not sensed.

Check cable connections for the front carriage fans, headboard J36. If connection and cable are good, replace headboard.

OHS board cable disconnected, miswired, or open. OHS board failure. I/O board failure.

Reseat cable connection at OHS and I/O. Replace cable. Repalce OHS. Replace I/O board.

Loopback from user side lamp not detected.

HP Restricted

Ensure that the I/O Board is seated in the correct PCI slot. Reseat the I/O Board. Replace motherboard. Check cable connections from headboard to UV housing. Check cables, power, fans, replace headboard.

Check cables, power, fans, replace headboard.


08-January-2010


Error Category Service side UV housing cable not detected.

01602005

Service side UV housing blower fan power not detected.

01602006

Service side UV housing blower fan power detected when off.

01601011

User side UV shutter motor power not detected.

01601012

User side UV shutter motor current fault.

01601013 01601014 01602011

01602012 01602013 01602014 01603000 01603001 01603002 01603003 01604000 01604001 01604002 01604003

Errors

User side UV shutter motor positive output not detected. User side UV shutter motor negative output not detected.

Description Check cable connections from headboard to UV housing. No Drive level detected when on. Check cables, power, fans, replace headboard. Drive level detected when off. Check cables, power, fans, replace headboard.

Causes

Resolution Actions Check cable connections from headboard to UV housing. Check cables, power, fans, replace headboard.

Check cables, power, fans, replace headboard. Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board.

Check for shorted cables, shorted motor, etc. Replace cabling, motor, headboard. Check cables, power (fuses are selfhealing). Check cables, power (fuses are selfhealing).

Check cables, power (fuses are self-healing). Check cables, power (fuses are self-healing). Check wiring, power (fuses are self-healing). Check circuit for short or over-current condition. Replace cabling, I/O board.

Service side UV shutter motor power not detected. Check for shorted cables, shorted Service side UV shutter motor current motor, etc. Replace cabling, motor, fault. headboard. Service side UV shutter motor Check cables, power (fuses are selfpositive output not detected. healing). Service side UV shutter motor Check cables, power (fuses are selfnegative output not detected. healing). Home not found for user side UV Check home sensor, motor motion, shutter obstructed motion. Check motor motion, obstructed Motion failure for user side UV shutter motion. Limit not found for user side UV Check motor motion, obstructed shutter motion. Check motor motion, obstructed Range error for user side UV shutter motion. Home not found for service side UV Check home sensor, motor motion, shutter obstructed motion. Motion failure for service side UV Check motor motion, obstructed shutter motion. Limit not found for service side UV Check motor motion, obstructed shutter motion. Range error for service side UV Check motor motion, obstructed shutter motion.

HP Restricted

Check for shorted cables, shorted motor, etc. Replace cabling, motor, headboard. Check cables, power (fuses are self-healing). Check cables, power (fuses are self-healing). Check home sensor, motor motion, obstructed motion. Check motor motion, obstructed motion. Check motor motion, obstructed motion. Check motor motion, obstructed motion. Check home sensor, motor motion, obstructed motion. Check motor motion, obstructed motion. Check motor motion, obstructed motion. Check motor motion, obstructed motion.


08-January-2010


01605007

01605008

01605009

Error Category

Description Check UV cable connections, I/O UV Dimmer1 connection not detected board J28. If connection and cable are good, replace I/O board. Check UV cable connections, I/O UV Dimmer2 connection not detected board J28. If connection and cable are good, replace I/O board. Check UV cable connections, I/O UV Power1 connection not detected board J28. If connection and cable are good, replace I/O board. Check UV cable connections, I/O UV Power2 connection not detected board J28. If connection and cable are good, replace I/O board.

Causes

Resolution Actions Check UV cable connections, I/O board J28.

Check UV cable connections, I/O board J28.

Check UV cable connections, I/O board J28.

Check UV cable connections, I/O board J28. Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request.

Motor Driver Board failed to initialize. Motor Driver Board failure.

01700001

Motor Driver Board Not Initialized

01700002

Motor Driver Board Configure Failed

01700004

Motor Driver Board Counter Failed

01700005

Motor Driver Board 5V Error

Check Motor Driver Board power cables, 5V power.

Check 5V to motor driver board.

01700006



Check 12V power to motor driver board.

01700007




01700009




01700010

Unknown Error

Software problem.

01800001

LCD Panel, No response from calibrate command

Touch controller cable disconnected. Touch controller failure. Touch controller cable disconnected. Touch controller failure.

01800002

Errors

Check Motor Driver Board cables, replace Motor Driver Board, replace I/O board. Check Motor Driver Board cables, replace Motor Driver Board, replace I/O board.

Check LCD Panel connections & wiring, replace panel. Check LCD Panel connections & LCD Panel, Calibrate command failed wiring, replace panel.

Motor Driver Board failed to initialize. Motor Driver Check Motor Driver Board cables, replace Motor Board failure. Driver Board, replace I/O board. Motor Driver Board failure.

HP Restricted

Check Motor Driver Board cables, replace Motor Driver Board, replace I/O board.



08-January-2010

H Error Code 01800003 01800004 01800005 01800006 01800007 01800008 01800009

0180000A

02200001

0220A001

0220A002

0220A003

0220A004

0220A005

0220A006

0220A007

Errors

Error Category LCD Panel, No response from finger press

Description Check LCD Panel connections & wiring, replace panel. Check LCD Panel connections & LCD Panel, finger press failed wiring, replace panel. LCD Panel, No response from finger Check LCD Panel connections & press wiring, replace panel. Check LCD Panel connections & LCD Panel, finger press failed wiring, replace panel. LCD Panel, Invalid response from Check LCD Panel connections & touch command wiring, replace panel. LCD Panel, Invalid mode response Check LCD Panel connections & from touch command wiring, replace panel. LCD Panel, Invalid response from Check LCD Panel connections & calibrate query wiring, replace panel. Could not store and verify LCD Panel LCD Panel calibration would not store calibration into its flash. Check LCD correctly. Panel connections & wiring, replace panel. Run head motion troubleshooter, Timed out waiting for carriage to move check obstructed carriage motion. Check cable connections, Motor Carriage Motor Cable Connection Not Driver Board J10, I/O board J18. If Detected connection and cable are good, replace I/O board. Check power, cables (fuses are selfMotor Driver Board Error Cannot healing). Replace carriage motor, Power Carriage Motor motor driver board. Check power, cables (fuses are selfCarriage driver positive output not healing). Replace cabling, motor detected driver board. Check power, cables (fuses are selfCarriage driver negative output not healing). Replace cabling, motor detected driver board. Check wiring, power (fuses are selfhealing). Check circuit for short or Carriage Drive Pos. Fuse A over-current condition. Replace cabling, motor driver board. Check wiring, power (fuses are selfhealing). Check circuit for short or Carriage Drive Neg. Fuse A over-current condition. Replace cabling, motor driver board. Check wiring, power (fuses are selfhealing). Check circuit for short or Carriage Drive Pos. Fuse B over-current condition. Replace cabling, motor driver board.

Causes Timeout waiting for touch on panel during calibration. Controller did not respond as expected. Touch controller or communications failure.

Resolution Actions Touch control panel when pattern displayed.

Timeout waiting for panel touch during calibration. Touch control panel when pattern displayed. Touch controller did not respond as expected. Touch controller or communications failure. Touch controller did not respond as expected. Touch controller or communications failure. Touch controller did not respond as expected. Touch controller or communications failure.

Run head motion troubleshooter, check obstructed carriage motion. Check the cable connection at both ends. Check Loopback connection from carriage drive motor not motor control board for 24V output; replace board detected. if no output. Replace the cable. Replace the motor. Power for the carriage motor is not being sensed.

Check 24V from supply. Replace motor control board. Replace 24V power supply and cabling.

Power for the carriage motor is not being sensed.


Power for the carriage motor is not being sensed.


Carriage motor drive is not reaching acceptable Check 24V from supply. Replace motor control voltage levels. Possible causes are bad 24V power board, replace carriage motor, replace 24V power supply, motor shorted, motor driver board bad. supply and cabling.

Same as 0220A005.

Same as 0220A005.

Same as 0220A005.

Same as 0220A005.

HP Restricted


08-January-2010

H Error Code

Error Category

0220A008

Carriage Drive Neg. Fuse B

0220A009

Carriage Drive Pos. Fuse C

0220A00A

Carriage Drive Neg. Fuse C

0220A00B

0220E001

0220E002

Description Check wiring, power (fuses are selfhealing). Check circuit for short or over-current condition. Replace cabling, motor driver board. Check wiring, power (fuses are selfhealing). Check circuit for short or over-current condition. Replace cabling, motor driver board. Check wiring, power (fuses are selfhealing). Check circuit for short or over-current condition. Replace cabling, motor driver board.

Causes

Resolution Actions

Same as 0220A005.

Same as 0220A005.

Same as 0220A005.

Same as 0220A005.

Same as 0220A005.

Same as 0220A005.

Carriage motor is current faulting, possibly due to excessive friction on carriage motion. Other Carriage motor current fault possible causes are motor shorted, motor driver board sensing bad. Carriage encoder reader connection to Headboard Check cable connections, headboard not senesd. Possible causes are encoder reader Carriage encoder cable not connected J37. If connection and cable are not connected, ebad encoder reader, Headboard good, replace headboard. sensing error. Check cable connections, motor Unable to detect carriage encoder Dirty encoder strip or fouled encoder reader; operation, encoder position and ticks defective encoder reader; reader not on strip. operation. Check for shorted cables, shorted motor, etc. Replace cabling, motor, motor driver board.

Check encoder reader connection to Headboard. Replace encoder reader, replace Headboard. Verfiy strip is in reader; clean strip & reader; replace reader; replace headboard. Check cable connections, headboard J11. If connection and cable are good, replace headboard.

0220E003

Carriage home sensor cable not connected

0220E004

Carriage did not home successfully

Check for carriage obstruction, test for functional carriage home sensor.

Media Foot Ready Switch Not Detected

Check cable connections, I/O board J1. If connection and cable are good, Loopback wires for foot switch detected as open. replace I/O board.

02300009

Media Motor Cable Not Detected

Check cable connections, Motor Driver Board J7, I/O board J18. If connection and cable are good, replace I/O board.

Check media motor cable connection. Check cable loop back. Check cable integrity and loop backs Loopback wires for media motor detected as open. from foot switch to ebox. Replace media motor and/or loom for switch. If multiple items have similar errors, IO brd could need replacement.

02300012

Media Motor Encoder Counting Backward

Check reversed wiring to motor or to motor encoder.

Motor driving forward, but encoder is counting backward.

02300004

Errors

The home sensor is disconnected, or there is no communication with the sensor.

Check for excessive friction of carriage motion. After that, same as 0220A005.

Something prevented the carriage from reaching Look for obstructions to carriage motion. Ensure home, or the home sensor failed to correctly detect the home sensor is meeting the flag. Clean the the home position. home sensor. Replace the home sensor.

HP Restricted

Check foot controller cable connection. Check cable loop back. Check cable integrity and loop backs from foot switch to ebox. Replace foot switch and loom for switch. If multiple items have similar errors, IO brd could need replacement.

Check motor wiring, belt encoder wiring.


08-January-2010

H Error Code

02300020

02300021

02300022

Error Category

Description

Causes

This error refers to the encoder on the media drive motor itself. If the motor is When power is applied to the motor for forward No media motor encoder ticks forward not turning, this error code likely will motion, no motion of the motor is being detected be followed by a similar code that by the encoder on the motor itself. refers to the high-resolution encoder.

Resolution Actions If the motor is turning, the encoder has a problem. Check cable connection to the encoder; replace this encoder. If the motor is not turning, the motor or power delivery to the motor has a problem. Check power connection to the motor. Replace motor driver board. Replace motor assembly.

If the belt is moving when this error occurs, This error refers to the high-resolution When power is applied to the motor for forward suspect a connection problem with the highNo media shaft encoder ticks forward encoder mounted to the drive roller on motion, no motion of the roller is being detected by resolution encoder. If the belt is not moving, the user end. the high-resolution encoder mounted to the roller. troubleshoot the failure of the motor to move the belt. When power is applied to the motor for forward This most often signals a problem with the motor motion, no motion of the motor is being detected This error indicates that no motion is driver board (a.k.a. motor control board). In some No media shaft or motor encoder ticks by the encoder on the motor itself. Because the seen by either encoder, both on-motor cases there may be a cabling problem between the forward motor is not turning, the roller is not turning either, and on-shaft. motor and the board. In rare cases the motor and so the high-resolution on-shaft encoder also assembly itself may be the source of the problem. sees no motion. If the motor is turning, the encoder has a problem. Check cable connection to the encoder; replace this encoder. If the motor is not turning, the motor or power delivery to the motor has a problem. Check power connection to the motor. Replace motor driver board. Replace motor assembly.

No media motor encoder ticks backward

This error refers to the encoder on the media drive motor itself. If the motor is When power is applied to the motor for backwards not turning, this error code likely will motion, no motion of the motor is being detected be followed by a similar code that by the encoder on the motor itself. refers to the high-resolution encoder.

02300024

No media shaft encoder ticks backward

If the belt is moving when this error occurs, This error refers to the high-resolution When power is applied to the motor for backwards suspect a connection problem with the highencoder mounted to the drive roller on motion, no motion of the roller is being detected by resolution encoder. If the belt is not moving, the user end. the high-resolution encoder mounted to the roller. troubleshoot the failure of the motor to move the belt.

02300025

When power is applied to the motor for backwards motion, no motion of the motor is being detected This error indicates that no motion is No media shaft or motor encoder ticks by the encoder on the motor itself. Because the seen by either encoder, both on-motor backward motor is not turning, the roller is not turning either, and on-shaft. and so the high-resolution on-shaft encoder also sees no motion.

This most often signals a problem with the motor driver board (a.k.a. motor control board). In some cases there may be a cabling problem between the motor and the board. In rare cases the motor assembly itself may be the source of the problem.

Media motion driver positive output not detected Media motion driver negative output not detected

Check power to motor, replace cabling, motor driver board. Check power to motor, replace cabling, motor driver board.

02300023

02300026 02300027

02300028

Errors

Media motion Drive Pos. Fuse A

Fuses are self-healing. Check circuit The circuit from the motor control board to for short or over-current condition. component is causing the fuse on the motor Replace cabling. control board to open.

HP Restricted

Fuses are self-healing. Check circuit for short or over-current condition. Replace cabling. Replace motor control board. Replace media drive motor.


08-January-2010

H Error Code

Error Category

02300029

Media motion Drive Neg. Fuse A

02300030

Media motion Drive Pos. Fuse B

02300031

Media motion Drive Neg. Fuse B

02300032

Media motion Index not found

02300033

Bad runout data collected

02D00008

Service Station Cable 3 not connected at I/O board.

02D00009


02D00010

Wiper motor cable connection not detected.

02D00011


02D00012

Wiper motor power not detected

02D00014

Description Fuses are self-healing. Check circuit for short or over-current condition. See 02300028 Replace cabling. Fuses are self-healing. Check circuit for short or over-current condition. See 02300028 Replace cabling. Fuses are self-healing. Check circuit for short or over-current condition. See 02300028 Replace cabling.

Causes

Software problem. The media motion index is not Check media encoder cables. used by the software. The appearance of the error Replace media encoder. Replace I/O indicates a software issue, not an issue with the board. encoder. This refers to a factory procedure and is not applicable to a printer in the field. Check cable connections, I/O board J6. If connection and cable are good, replace I/O board. Check cable connections, I/O board J5. If connection and cable are good, replace I/O board. Check cable connections, I/O board J6. If connection and cable are good, replace I/O board. Check cable connections, I/O board J2. If connection and cable are good, replace I/O board. Check power, cables. Replace I/O board, power supply.

Resolution Actions See 02300028

See 02300028

See 02300028 Upgrade to the latest software version if possible. Reinstall the software if already on latest version. If repeatable, document the conditions that cause this error to appear and make a change request. Re-run calibration with a good encoder strip and make sure reader reads the strip correctly.

Loopback connection not detected.




Loopback connection from wiper motor not detected.

Check the cable connection at both ends. Replace the cable. Replace the motor. Replace the I/O Board.


Check the cable connection at the I/O Board. Replace the cable. Replace the I/O Board.

Power to the motor is not being sensed.

Check 24V from supply. Replace I/O Board. Replace 24V power supply and cabling.

Wiper motor phase A pos fuse 0 not detected

Fuses are self-healing. Check circuit for short or over-current condition. Power to the motor is not being sensed. Replace cabling, I/O board.


02D00016

Wiper motor phase A neg fuse 0 not detected

Fuses are self-healing. Check circuit for short or over-current condition. Replace cabling, I/O board.

Clean the wiper bars. Test the movement by hand. Replace the motor. Replace the I/O Board.

02D00018

Wiper motor phase A motor current fault

Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board.

Errors

Power to the motor is not being sensed.

HP Restricted



08-January-2010

H Error Code 02D00019

02D00021

02D00023 02D00025 02D00026 02D00027

02D00028

Error Category Wiper motor phase B pos fuse 0 not detected

Description

Causes

Fuses are self-healing. Check circuit The motor is being overdriven to move to a for short or over-current condition. position. Replace cabling, I/O board.

Logic error in service routine


Software problem.


Software problem.


Unknown service routine command


02D00030

Setting preService Stationure pump failed

Check LVDS cable, replace headboard.

02D00033

Fuses are self-healing. Check circuit Service Station Height motor pos fuse The circuit from the I/O board to component is for short or over-current condition. 0 not detected causing the fuse on the I/O board to open. Replace cabling, I/O board.

02D00036

Service Station Height motor current fault

02D00041

Errors

Clean the wiper bars. Test the movement by hand. Replace the motor. Replace the I/O Board.

The wipers may be obstructed. Clean the wiper bars. Check the wiper movement by hand. Fuses are self-healing. Check circuit The wiper could not move to the home position, or Wiper motor phase B neg fuse 0 not Recalibrate the service station. Ensure that the for short or over-current condition. the sensor is not functioning correctly or is detected wipers are not being obstructed by the carriage Replace cabling, I/O board. maladjusted. being too low or the service station being to high. Adjust the sens Check for shorted cables, shorted Wiper motor phase B motor current motor, etc. Replace cabling, motor, fault I/O board. Service Station Wiper not detected by Check wiper motion, sensor Clean sensor and wiper. Adjust sensor position. Wiper not seen at the home sensor. home sensor connections. Replace sensor. Check LVDS cable, replace Idle spit failed headboard. Check LVDS cable, replace Setting air valve failed headboard.

02D00029

02D00040

Resolution Actions

Service Station Height Limit Switch not found Service Station Height cannot move off limit switch

Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Check motor motion, limit sensor engaged on limit flag. Check motor motion, limit sensor operation.

Failure turning on/off the pressure pump. Most likely a software error. Possibly a I/O Board problem. Power to the motor is not being sensed. Power to the motor is not being sensed.

HP Restricted

Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Upgrade to the latest software version if possible. Replace I/O Board. Check 24V from supply. Replace I/O Board. Replace 24V power supply and cabling. Check 24V from supply. Replace I/O Board. Replace 24V power supply and cabling.


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

02D00042

Fuses are self-healing. Check circuit Service Station Height motor pos fuse for short or over-current condition. Power to the motor is not being sensed. 1 not detected Replace cabling, I/O board.


02D00043

Fuses are self-healing. Check circuit Service Station Height motor neg fuse for short or over-current condition. Power to the motor is not being sensed. 0 not detected Replace cabling, I/O board.


02D00044

Fuses are self-healing. Check circuit Service Station Height motor neg fuse The motor is being overdriven to move to a for short or over-current condition. 1 not detected position. Replace cabling, I/O board.

Check the service station sliders to ensure free movement. Replace the motor. Replace the service station. Replace the I/O Board.

02D00045

02D0004B 02D0004C

02D00100

02D00101

02D00102

The maximum service station height is not high enough to reach the heads if media of the maximum thickness is loaded. Unable to lower rail: Service Station failed to home. Unable to lower rail: Service Station in the way.

Service station is not installed properly, or motor motion is restricted.

Verify service station is assembled and installed correctly. Recalibrate service station.

Check to see why service station failed to initialize at startup. Service station not low enough to move rail down. Check motor motion, limit sensor An error occurred while lowering the engaged on limit flag, verify that the service station to find the limit sensor. bottom limit of the motor is not below the bottom flag.. An error occurred while moving the Check motor motion, failed to move to service station back to the position edge of limit flag. where the limit sensor was found. An error occurred while raising the Check motor motion, failed to move service station off limit sensor when off the limit flag. moving one tick at a time.

Verify service station is assembled and installed correctly. Recalibrate service station. Verify service station is assembled and installed correctly. Recalibrate service station. The motor was commaned to move to the lower Check for alignment of the limit sensor and flags. limit, but the lower limit sensor did not see the limit Check motor installation and operation. flag.

The motor was commanded to move, but the lower limit sensor did not detect that it had cleared the limit flag.

02D00103

An error occurred when lowering the service station to the home position (0.71 in.) below the limit sensor.

Check motor motion, failed to move down to home position.

02D0004D

Service Station Wiper home sensor failed to detect home.

Wiper home sensor did not detect The wiper could not move to the home position, or Clean the wiper bars thoroughly and relubricate. wiper home. Either the sensor failed the sensor is not functioning correctly or is Test the movement by hand. Replace the motor. or the wiper mechanism is jammed or maladjusted. Replace the I/O Board. stuck.

02D0004E

Service Station Wiper is out of position, and is jammed or sticking.

Wiper home sensor saw home in the The wiper could not move to the home position, or Clean the wiper bars thoroughly and relubricate. wrong place. Probably the wiper the sensor is not functioning correctly or is Test the movement by hand. Replace the motor. mechanism is jammed or stuck, or the maladjusted. Replace the I/O Board. service station is at the wrong height.

Errors

HP Restricted


08-January-2010

H Error Code 02D0004F

Error Category Error in ink system was detected.

03200001

Input vacuum fan 0 not connected

03200002


03200003


03200004


03200005

Preprint vacuum fan 0 not connected

03200006


03200007


03200008


Errors

Description Check pump connections, as well as data cables to OHS board. Fix the error and restart the printer. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures.

Causes

Resolution Actions

The loopback connection for the media belt vacuum fan is not sensed.

Check cables to vacuum fans at service end. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. If problem persists, replace I/O board.

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

HP Restricted


08-January-2010

H Error Code

Error Category

03200009

Print vacuum fan 0 not connected

0320000A


0320000B


0320000C


0320000D

Input vacuum fan 0 output not detected

0320000E


0320000F


03200010


Errors

Description Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections, I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures.

Causes

Resolution Actions

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

See 03200001

Check cables to vacuum fans at service end. Test each fan individually and determine which one(s) The fan is detected but is not sensed as operating. are not operating. Replace individual fan failures. If problem persists, replace I/O board.

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

HP Restricted


08-January-2010

H Error Code

Error Category

03200011

Preprint vacuum fan 0 output not detected

03200012


03200013


03200014


03200015

Print vacuum fan 0 output not detected

03200016


03200017


Errors

Description Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures.

Causes

Resolution Actions

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

See 0320000D

HP Restricted


08-January-2010

H Error Code

03200018

Error Category


03200019

Input vacuum fan 0 output fault

0320001A


0320001B


0320001C


0320001D

Preprint vacuum fan 0 output fault

0320001E


Errors

Description Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures.

Causes

Resolution Actions

See 0320000D

See 0320000D

The fan is detected and operating but too much current is being required for operation.

Check cables to vacuum fans at service end. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. If problem persists, replace I/O board.

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

HP Restricted


08-January-2010

H Error Code

Error Category

0320001F


03200020


03200021

Print vacuum fan 0 output fault

03200022


03200023


03200024


03200025

Vacuum fan driver 00 won't go high

03200026


03200027


Errors

Description Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check for shorted cables, shorted motor, etc. Replace cabling, motor, I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board.

Causes

Resolution Actions

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

See 03200019

The feedback loop from the fan to the I/O board Check cabling and fan for correct operation. If indicates that despite the fan being connected and cable is intact and fan is working, replace I/O nominally operational, the I/O board does not board. detect the expected power output. See 03200025

See 03200025

See 03200025

See 03200025

HP Restricted


08-January-2010

H Error Code

Error Category

Description Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board. Check cable, motor, replace I/O board. Replace I/O board.

Causes

Resolution Actions

03200028


03200029


0320002A


0320002B


0320002C


0320002D


0320002E


0320002F


03200030


03200031


03200032


03200033


0350A005

Pressure pump driver current fault

0350A006

Replace OHS board with current OHS board needs upgrading, or OHS board, or fix communications with board communications failed OHS.

Invalid or missing revision for OHS board. Likely to Replace OHS board, downgrade back to software occur only when new OHS board installed or new that was loaded. software loaded.

0350A007

Pressure Pump valve output not detected.

Check power, wiring. Replace cabling, motor, I/O board.

Software problem. There is no pressure valve on this platform.


0350A008

Pressure Pump valve fused output not detected.

Check power, wiring (fuses are selfhealing). Replace cabling, motor, I/O board.

Software problem. There is no pressure valve on this platform.


0360B012

Black ink pump not connected

Loopback connection from pump not detected.

Check black ink pump cable connections.

0360B013

Cyan ink pump not connected


Check cyan ink pump cable connections.

Errors

Check for shorted cables, shorted motor, etc. Replace pump, cabling, I/O board, power supply and cabling

Check black ink pump cable connections. Check cyan ink pump cable connections.

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

See 03200025

Pressure pump is current faulting. Possible causes are shorted pressure pump, I/O Board sensing error.

Check 24V from supply. Replace pressure pump and cabling, replace I/O Board, replace 24V supply and cabling.

HP Restricted


08-January-2010

H Error Code

Error Category

0360B015

Magenta ink pump not connected

0360B017

Yellow ink pump not connected

0360B014

Lt. Cyan ink pump not connected

0360B016

Lt. Magenta ink pump not connected

0360B020

0360B021

0360B022

0360B023

Errors

Description Check magenta ink pump cable connections. Check yellow ink pump cable connections. Check light cyan ink pump cable connections. Check light magenta ink pump cable connections.

Causes

Resolution Actions


Check magenta ink pump cable connections.


Check yellow ink pump cable connections.


Check light cyan ink pump cable connections.


Check light magenta ink pump cable connections.

Black reservoir failed to fill

Verify that there is ink present in the off-head ink supply (ink box). Verify that ink is flowing through the connector on the ink box. Verify that the pump is operating. Verify that ink is being pumped The on-head thermistors detected low ink in the through the long ink tube up to the carriage. Verify printhead and requested that the pump run to Check the black ink box for a low ink that the thermistor cabling configuration is correct. deliver ink. After the specified time, the on-head level, check attention items for a failed Swap the locations of the thermistors to see if the thermistors still detected low ink. Either ink is not ink thermistor, make sure that the ink problem follows a specific thermistor or is related being delivered from the off-head supply (ink box) filter is not full, and check the tubing to the position on the headboard. Replace to the printhead, or the thermistors are faulty, or and pump functionality. components in the physical ink delivery as required the thermistors are incorrectly connected at the to restore flow to the printheads. Replace the headboard. thermistors if the problem is correlated to a specific thermistor. Replace the headboard if the problem is correlated to a specific connection on the headboard.

Cyan reservoir failed to fill

Check the cyan ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink See 0360B020. filter is not full, and check the tubing and pump functionality.

See 0360B020.

Light Cyan reservoir failed to fill

Check the light cyan ink box for a low ink level, check attention items for a failed ink thermistor, make sure that See 0360B020. the ink filter is not full, and check the tubing and pump functionality.

See 0360B020.

Magenta reservoir failed to fill

Check the magenta ink box for a low ink level, check attention items for a failed ink thermistor, make sure that See 0360B020. the ink filter is not full, and check the tubing and pump functionality.

See 0360B020.

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

Light Magenta reservoir failed to fill

Check the light magenta ink box for a low ink level, check attention items for a failed ink thermistor, make sure that See 0360B020. the ink filter is not full, and check the tubing and pump functionality.

See 0360B020.

0360B025

Yellow reservoir failed to fill

Check the yellow ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink See 0360B020. filter is not full, and check the tubing and pump functionality.

See 0360B020.

0360B006

Failed to communicate with OHS

Check wiring to OHS, wire routing for crosstalk, replace OHS, replace I/O board.

Check wiring to OHS, wire routing for crosstalk, replace OHS, replace I/O board.

0360C000

Failed to read/write EEPROM on OHS board.

Check wiring to OHS, replace OHS.

Check wiring to OHS, replace OHS.

03800001

Failed To Read Vacuum Pressure AD Check connections to vacuum Count pressure system, replace I/O board.

03800002

Invalid Vacuum Pressure Count

0360B024

0390000A

0390000B

0390000C

0390000D

0390000E

Errors

Check connections to vacuum pressure system, replace I/O board.

Check cable connections, Motor Driver Board J10, I/O board J18. If User Side Rail Motor Not Detected connection and cable are good, replace I/O board. Check cable connections, Motor Driver Board J8, I/O board J18. If Service Side Rail Motor Not Detected connection and cable are good, replace I/O board.

I/O board analog-to-digital converter failure.

I/O board analog-to-digital reading was out of Check vaccum sensor connection. Replace range. Possible causes are bad vacuum pressure vaccum sensor and cabling, replace I/O Board. sensor, bad I/O Board sensing.] Service Side Rail Motor connection not sensed. Possible causes are motor not connected, bad cabling, bad I/O Board sensing.

Check rail motor connection, Motor Driver Board J10, I/O board J18. Replace rail motor cable, replace I/O Board.

User Side Rail Motor connection not sensed. Possible causes are motor not connected, bad cabling, bad I/O Board sensing.

Check rail motor connection, Motor Driver Board J8, I/O board J18. Replace rail motor cable, replace I/O Board.

Service Side Rail Encoder connection not sensed. Check cable connections, I/O board Possible causes are encoder board not connected, User Side Rail Encoder Not Detected J2. If connection and cable are good, bad encoder board, bad cabling, bad I/O Board replace I/O board. sensing. User Side Rail Encoder connection not sensed. Check cable connections, I/O board Service Side Rail Encoder Not Possible causes are encoder board not connected, J1. If connection and cable are good, Detected bad encoder board, bad cabling, bad I/O Board replace I/O board. sensing.

User Side Rail Pos Drive Failed

Check wiring, motor (fuses are selfhealing).

Check connections to vacuum pressure system. Replace I/O Board, replace motherboard.

Check rail encoder board connection, I/O board J2. Replace rail encoder board and cabling, replace I/O Board. Check rail encoder board connection, I/O board J1. Replace rail encoder board and cabling, replace I/O Board..

Fuses are self-healing; remove power and inspect Rail motor drive not reaching acceptable voltage for pinched/shorted cable while machine cools. level.. Possible causes are bad 24V power supply, Check 24V from supply. Replace motor control bad motor control board driver, bad motor control board, replace rail motor and cabling, replace 24V board sensing, bad cabling, shorted motor. power supply and cabling. Replace I/O board.

HP Restricted


08-January-2010

H Error Code

Error Category

0390000F

User Side Rail Neg Drive Failed

03900010

Description Check wiring, motor (fuses are selfhealing).

Causes

Resolution Actions

See 0390000E.

See 0390000E.

User Side Rail Pos Fuse 0 Failed

Fuses are self-healing. Check circuit for short or over-current condition. See 0390000E. Replace cabling, I/O board.

See 0390000E.

03900011

User Side Rail Neg Fuse 0 Failed


See 0390000E.

03900012



See 0390000E.

03900013



See 0390000E.

03900014



See 0390000E.

03900015



See 0390000E.

03900016

Service Side Rail Pos Drive Failed

03900017

Service Side Rail Neg Drive Failed

03900018

Check wiring, motor (fuses are selfhealing). Check wiring, motor (fuses are selfhealing).

See 0390000E.

See 0390000E.

See 0390000E.

See 0390000E.

Service Side Rail Pos Fuse 0 Failed


See 0390000E.

03900019

Service Side Rail Neg Fuse 0 Failed


See 0390000E.

0390001A



See 0390000E.

Errors

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

0390001B



0390001C



See 0390000E.

0390001D



See 0390000E.

0390001E

User Side Rail Motor Fault


0390001F

Service Side Rail Motor Fault


03900030

There is an obstruction on the belt that is preventing the rail from lowering, or the rail is too low.

Check obstruction. Verify media thickness sensor calibration.

03900100

Head Height Not Calibrated

Calibrate the head height.

03900101

Media Not Found On Belt

03900102

03900103

03900104 03900105 03900106

Errors

Service side rail motor is current faulting. Possible causes are excessive friction on rails, bad motor, bad cabling, bad I/O Board driver, bad I/O Board sensing, bad power supply. User side rail motor is current faulting. Possible causes are excessive friction on rails, bad motor, bad cabling, bad I/O Board driver, bad I/O Board sensing, bad power supply. The rail attempted to move down but stopped seeing encoder motion before getting to the expected bottom of the range.

See 0390000E.

Check for excessive friction in rail motion. Check for pinched/shorted cabling. Check 24V supply. Replace I/O Board, replace rail motor, replace 24V supply and cabling. Check for excessive friction in rail motion. Check for pinched/shorted cabling. Check 24V supply. Replace I/O Board, replace rail motor, replace 24V supply and cabling. Check obstruction. Verify media thickness sensor calibration.

The software flag that indicates a successful head Calibrate the head height. height calibration has been completed is not set.

Verify media is under thickness sensor, thickness sensor is When checking for media thickness, the sensor calibrated, media has some did not detect anything to be on the belt. thickness. Check cable connections, I/O board Thickness Sensor Not Connected J4. If connection and cable are good, Loopback connection from sensor not detected. replace I/O board. Check motor moves OK, check limit Head height motor cannot move off sensor is engaged on limit flag, and limit switch. limit sensor works. Check motor moves OK, check limit Head height limit switch not found. sensor is engaged on limit flag, and limit sensor works. Data for the head height (rail height) is not found in Unknown head height home position. Calibrate the head height. the printer parameters. The calibrated home position of the The actuator has too much motion The rail is moving to a a position that is too high. rail height is too high. The limit flags range. Adjust actuator down. The piston on the actuator may be too long. may need to be lowered.

HP Restricted

Verify media is under thickness sensor, thickness sensor is calibrated, media has some thickness.

Check cable connections, I/O board J4. Check motor moves OK, check limit sensor is engaged on limit flag, and limit sensor works. Check motor moves OK, check limit sensor is engaged on limit flag, and limit sensor works. Calibrate the head height. Adjust actuator piston down.


08-January-2010


Error Category The maximum rail height is not high enough. There is not enough clearance for loading media of the maximum thickness.

03900108

Failed to move into the range of the media sensor.

03900109

Failure reading media sensor.

0390010A 0390010B

0390010C

0390010D

Media sensor range is not within the head heights range. Unable to move the rail to a height that the media thickness can be measured.

Description

Causes

Resolution Actions

The actuator does not have enough motion range. Adjust actuator up.

The rail cannot move high enough. The piston on the actuator may be too short.

Adjust actuator piston up.

Thickness sensor binding or not positioned correctly in rail.

Rail attempting to go down, but thickness sensor found something at an unexpected height.

Verify that media thickness sensor moves freely. Verify rail motion and rail height is as expected. Recalibrate rail height and/or media thickness sensor as required.

Thickness sensor binding or not positioned correctly in rail. Thickness sensor binding or not positioned correctly in rail.

Thickness sensor readings are out of expected See 03900108 range. Thickness sensor found media that was too thin to See 03900108 be measured, or sensor touched belt.

Thickness sensor binding or not positioned correctly in rail.

Thickness sensor measured something on belt that was thicker than what it can measure.

See 03900108

Verify media is less than max allowed thickness. Verify media is less than max allowed Verify that media thickness sensor moves freely. The measured media thickness is out thickness. Verify thickness sensor Thickness sensor found media that was too thick. Verify rail motion and rail height is as expected. of range. calibration. Recalibrate rail height and/or media thickness sensor as required. Verify media is less than max allowed thickness. Verify that media thickness sensor moves freely. Thickness sensor binding or not Measured Value Is Invalid Verify rail motion and rail height is as expected. positioned correctly in rail. Recalibrate rail height and/or media thickness sensor as required.

03900201

User side rail height motor timed-out getting into position.

Motor is moving too slowly. Motor has too much load or encoder is damaged or receiving insufficent voltage. Determine if motor or associated actuator is functioning within spec.

03900202

Service side rail height motor timedout getting into position.

Motor is moving too slowly. Motor has too much load or encoder is damaged or receiving insufficent voltage. Determine if motor or associated actuator is functioning within spec.

03A00001

Check for shorted cables, shorted Service Side Input Roller Motor Fault motor, etc. Replace cabling, motor, I/O board.


03A00002

User Side Input Roller Motor Fault



Errors

HP Restricted




08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

03A0000E

The calibrated home position of the input roller is too high. The home Adjust limit flags or actuator position position exceeds the maximum height for correct range of motion. allowed for safe movement. The limit flags may need to be lowered.

Adjust limit flags or actuator position for correct range of motion.

03A0000F

The calibrated home position of the output roller is too high. The home Adjust limit flags or actuator position position exceeds the maximum height for correct range of motion. allowed for safe movement. The limit flags may need to be lowered.


03A00010

The calibrated home position of the alignment bar is too high. The home Adjust limit flags or actuator position position exceeds the maximum height for correct range of motion. allowed for safe movement. The limit flags may need to be lowered.


03A00011

03A00012

03A00013

The calibrated maximum for the input roller is not high enough. There is not enough clearance to raise the rollers for loading media of the maximum thickness. The calibrated maximum for the output roller is not high enough. There is not enough clearance to raise the rollers for loading media of the maximum thickness. The calibrated maximum for the alignment bar is not high enough. There is not enough clearance to raise the bar or roller for loading media of the maximum thickness.







03A00014

Service Side Output Roller Motor Fault



03A00015

User Side Output Roller Motor Fault



03A00018

Service Side Alignment Bar Motor Fault



Errors

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

03A00019

Check for shorted cables, shorted User Side Alignment Bar Motor Fault motor, etc. Replace cabling, motor, I/O board.


03A0001E

Fuses are self-healing. Check circuit The circuit from I/O board to component is User Side Align Bar driver pos fuse 0 for short or over-current condition. causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A0001F

Fuses are self-healing. Check circuit The circuit from I/O board to component is User Side Align Bar driver neg fuse 0 for short or over-current condition. causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00020

Fuses are self-healing. Check circuit The circuit from I/O board to component is User Side Align Bar driver pos fuse 1 for short or over-current condition. causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00021

Fuses are self-healing. Check circuit The circuit from I/O board to component is User Side Align Bar driver neg fuse 1 for short or over-current condition. causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00024

Fuses are self-healing. Check circuit Service Side Align Bar driver pos fuse The circuit from I/O board to component is for short or over-current condition. 0 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00025

Fuses are self-healing. Check circuit Service Side Align Bar driver neg fuse The circuit from I/O board to component is for short or over-current condition. 0 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00026

Fuses are self-healing. Check circuit Service Side Align Bar driver pos fuse The circuit from I/O board to component is for short or over-current condition. 1 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00027

Fuses are self-healing. Check circuit Service Side Align Bar driver neg fuse The circuit from I/O board to component is for short or over-current condition. 1 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A0002A

Fuses are self-healing. Check circuit User Side Input Roller driver pos fuse The circuit from I/O board to component is for short or over-current condition. 0 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A0002B

Fuses are self-healing. Check circuit User Side Input Roller driver neg fuse The circuit from I/O board to component is for short or over-current condition. 0 causing the fuse on the I/O board to open. Replace cabling, I/O board.


Errors

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

03A0002C

Fuses are self-healing. Check circuit User Side Input Roller driver pos fuse The circuit from I/O board to component is for short or over-current condition. 1 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A0002D

Fuses are self-healing. Check circuit User Side Input Roller driver neg fuse The circuit from I/O board to component is for short or over-current condition. 1 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00030

Service Side Input Roller driver pos fuse 0

Fuses are self-healing. Check circuit The circuit from I/O board to component is for short or over-current condition. causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00031

Service Side Input Roller driver neg fuse 0



03A00032

Service Side Input Roller driver pos fuse 1



03A00033

Service Side Input Roller driver neg fuse 1



03A00036

User Side Output Roller driver pos fuse 0



03A00037

User Side Output Roller driver neg fuse 0



03A00038

User Side Output Roller driver pos fuse 1



03A00039

User Side Output Roller driver neg fuse 1



03A0003C

Fuses are self-healing. Check circuit Service Side Output Roller driver pos The circuit from I/O board to component is for short or over-current condition. fuse 0 causing the fuse on the I/O board to open. Replace cabling, I/O board.


Errors

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

03A0003D

Fuses are self-healing. Check circuit Service Side Output Roller driver neg The circuit from I/O board to component is for short or over-current condition. fuse 0 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A0003E

Fuses are self-healing. Check circuit Service Side Output Roller driver pos The circuit from I/O board to component is for short or over-current condition. fuse 1 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A0003F

Fuses are self-healing. Check circuit Service Side Output Roller driver neg The circuit from I/O board to component is for short or over-current condition. fuse 1 causing the fuse on the I/O board to open. Replace cabling, I/O board.


03A00100

An error occurred while moving the actuator system to the maximum height in order to find the upper limit sensor.

Failed to find the max height while calibrating check motor, encoder, range of motion.

check motor, encoder, range of motion.

03A00101

An error occurred while moving the actuator system to the minimum height in order to find the belt.

Failed to find the min height while calibrating check motor, encoder, range of motion.


03A00102

An error occurred while raising the servos so that encoder ticks can be detected.

Failed to detect encoder ticks after hitting belt during calibrating check motor, encoder, range of motion.


03A00103

An error occurred while recording the Failed to read the max position or the max position in the printer's nonmax position was invalid while volatile memory. calibrating.

Retry the operation. Reboot the printer and retry. Replace I/O board.

03A00104

An error occurred while finding the Failed to move off the top flag while bottom of the top flag while calibrating calibrating check motor, encoder, the actuator system. range of motion.


04000001

Camera picture failure


04000002

Camera image acquisition timeout


04000003

Camera DMA timeout

Try non-encoder related fixes for 01004004. Check cables, replace camera, replace headboard.

04000004

Image sensor bus busy error.

Try all camera-related fixes.

Errors

Check for LVDS problems. Try non-encoder related fixes for 01004004. Replace the camera. Images are too dark during white-point calibration. Replace the camera cable. Replace the Headboard. "Image Done" event not set after taking a picture Upgrade to the latest software version if possible. during an autocalibration. Check for LVDS problems. Try non-encoder I/O Board did not receive all Headboard camera related fixes for 01004004. Replace the camera. data. Replace the camera cable. Replace the Headboard. Check camera connection to Headboard. Replace Communications error with camera or Headboard. camera. Try non-encoder related fixes for 01004004.

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions Recalibrate the media feed, image sensor height and position, and possibly the head height. Make sure that the media is not too dark. Check for ink on the camera optics.

04000005

Image too dark


Image was mostly dark, when light was expected.

04000006

Camera not responding


Communications error with camera or Headboard. See 04000004.

04000007

EEPROM data verify error

Check camera flex cable, replace camera assembly.

Error writing to camera EEPROM.

See 04000004.

04000008

Image Sensor Not Functional


Camera failed to take pictures at startup

See 04000004.

04000009

Incorrect headboard installed

Install correct headboard.


0400000A

Image sensor sequence error.



0400000B

Image sensor data integrity error.



0400000C

Image sensor data overflow error.




Software problem.


Could not set gain.

Clean camera optics. See 04000004.

Failed to find integration time for the LED. (Could not achieve a white picture.)

Verify reasonably white media is loaded and under camera. Verify this LED is working. Clean camera optics.

Could not achieve white picture.

Verify reasonably white media is loaded and under camera. Verify Blue LEDs are working. Clean camera optics.





0400000D

Camera Internal Software Error.

04000200

Camera whitepoint error

04000201

Camera whitepoint error LED 0

04000202

Camera whitepoint error Blue LED

04000203


04000204


Errors

Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional.

HP Restricted


08-January-2010

H Error Code

Error Category

04000205

Camera whitepoint error Green LED

04000206


04000207


04000208

Camera whitepoint error Red LED

04000209

Camera whitepoint error All LEDs

0400020A

Camera whitepoint error All LEDs

04000300

Camera shutter not working

04000302

Description Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional. Verify light-colored media is being measured, head height is correct, camera optics are clean, LEDs are functional.

Causes

Resolution Actions


Verify reasonably white media is loaded and under camera. Verify Green LEDs are working. Clean camera optics.






Verify reasonably white media is loaded and under camera. Verify Red LEDs are working. Clean camera optics.

Verify reasonably white media is loaded and under Failed to find integration time for the LEDs. (Could camera. Verify all the LEDs are working. Clean not achieve a white picture.) camera optics.


Verify reasonably white media is loaded and under camera. Verify LEDs are working. Clean camera optics.


There is no shutter on this printer.

This error should not be possible.

Image Sensor cable not connected

Check camera assembly flex cable connections.

The camera flex cable is not connected to the camera or Headboard.

Check the cable connection on both ends. Replace the cable. Replace the camera. Replace the Headboard.

04000304

Out of range camera calibration in X

Verify calibration printed correctly, Calibrated camera position relative to heads more Verify pattern printed correctly, carriage motion camera assembly mounted correctly. than 2 inches from nominal in X. and media motion works.

04000305

Out of range camera calibration in Y

Verify calibration printed correctly, Calibrated camera position relative to heads more Verify pattern printed correctly, carriage motion camera assembly mounted correctly. than 2 inches from nominal in Y. and media motion works.

04100001

Color Sensor failed to set the on time Request software fix.

Software problem

Software problem: reboot printer. Software may need to be fixed.

04100002

Color Sensor failed to start photo

Check errors at printer startup.

Photodiode software not initialized. Cable/flex not connected, memory on camera assy not working.

Check cable/flex connections. Reboot printer. Replace camera assembly. Replace headboard. Try non-encoder related fixes for 01004004.

04100003

Color Sensor failed to wait for valid bit

Check camera flex cable, replace I/O Board did not receive operation complete camera assembly, replace headboard. indication from Headboard.

Errors

HP Restricted

Try non-encoder related fixes for 01004004.


08-January-2010

H Error Code

Error Category

04100004

Color Sensor failed to set LED brightness

04100005

Color Sensor Not Functional

04100101

Color Sensor calibration error, led 0

04100102


04100103


04100104


04100105

04100106 04100107 04100108 04100109 0410010A 0410010B 0410010C

04100200

04100201

Errors


Description Failed to set LED brightness at headboard. Check LVDS, replace headboard.

Causes I/O Board did not receive operation complete indication from Headboard.

Fix any previous light sensor failures. Verify head height, media is lightcolored, LEDs are working. Verify head height, media is lightcolored, LEDs are working. Verify head height, media is lightcolored, LEDs are working. Verify head height, media is lightcolored, LEDs are working.

Verify head height, media is lightcolored, LEDs are working.

Verify head height, media is lightcolored, LEDs are working. Verify head height, media is lightColor Sensor calibration error, led 6 colored, LEDs are working. Verify head height, media is lightColor Sensor calibration error, led 7 colored, LEDs are working. Verify head height, media is lightColor Sensor calibration error, led 8 colored, LEDs are working. Verify head height, media is lightColor Sensor calibration error, led 9 colored, LEDs are working. Verify head height, media is lightColor Sensor calibration error, led 10 colored, LEDs are working. Verify head height, media is lightColor Sensor calibration error, led 11 colored, LEDs are working. Light sensor is saturating at low illumination. Check cooling fan is Color Sensor white point error, working. Check carriage height readings too high calibration, image sensor height calibration. Replace camera assembly. Insufficient difference between blackpoint and whitepoint. Check Color Sensor white point error, cooling fan is working. Check carriage insufficient contrast height calibration, image sensor height calibration. Replace camera assembly. Color Sensor calibration error, led 5

Resolution Actions Try non-encoder related fixes for 01004004.

Cable/flex not connected. Memory on camera assy See 04100002 not working. Reasons 2 and 3 of 04100105

Reasons 2 and 3 of 04100105







1. Can't find black scan block when color calibrating. 2. Could not calibrate time-constants (Rev 1 camera only). 3. Could not calibrate white point (could not get high enough readings or readings too high or not enough contrast between black and white).

1. Photodiode is scanning for black square on far right of print and could not find it. Ensure there is a black square printed at far right of calibration print. See that the photodiode is positioned over the correct place (head may have homed to wrong pl















Reason 3 of 04100105.

Reason 3 of 04100105.

HP Restricted

Check cooling fan is working. Check carriage height calibration, image sensor height calibration. Replace camera assembly.


08-January-2010

H Error Code

Error Category

Description

Causes

Resolution Actions

Color Sensor white point error, inconsistent readings

Not able to get consistent readings: white readings exceeding white point. Check cooling fan is working. Check carriage height calibration, image sensor height calibration. Replace camera assembly.

Check cooling fan is working. Check carriage height calibration, image sensor height calibration. Replace camera assembly.

04100300

Color Sensor black point error

Black point is out of range (10-350). Verify black point is being taken over black part of printer. Replace headboard.

Verify color sensor is over a dark spot when black point is taken and that no light is reflected back up into the photodiode sensor. Verify that no LEDs are one when the black point is taken. Replace the photodiode. Replace the Headboard.

04100600

Incorrect Color Sensor Assembly

04100700

No positioning circle found

04100701

Unable to refine positioning

04100702

Color Sensor Cooling Fan Not Detected.

05000000

Internal Error

05000001

Canceled at Server

Server cancelled the job.

Server closed the videonet connection.

05000002

Canceled by User

Cancelled from front panel.

Cancelled from front panel.

04100202

Factory setup error. Replace camera assembly. Failed to see white positioning circle. Verify it printed correctly. Media may have moved on belt. Camera position not calibrated. Carriage or belt motion failure, user cancelled, couldn't see positioning circle. Check cable connections, headboard J36. If connection and cable are good, replace headboard.

Place where reading is taken may not be dark. Headboard electronics may be faulty.

Software is looking for different revision of camera Replace Camera assembly with the correct than present. revision. Color sensor looking for a white circle in a particular place in printed pattern and did not find it.

Color Sensor was not able to read enough contrast Verify positioning circle printed in correct spot in when measuring white positioning circle. pattern, and media is reasonably white. Fan may be disconnected or miswired. Possible headboard failure. An unexpected event occurred that canceled the print or operation.

05000003

Out of Media

Reload media.

There is no media remaining on the belt. The optical media-out sensor cannot detect the media that is on the belt.

05000004

Cover Open

Close the cover.


05000005

Carriage Motion Error

Correct the carriage motion error.

Carriage obstructiion, dirty encoder, numerous other causes.

05000006

Out of Ink

Reload ink.

0500000B

Print Paused Too Long

Resume job before it cancels.

Errors

Verify media motion and carriage motion OK. Verify a white circle was printed in correct spot.

Check cable connections, headboard J36. Check the Attention queue for actions that could have canceled the operation. Investigate VideoNet hardware and software configuration at the print server. Reload media. Ensure that the media is large enough for the print job and that the length was properly inputed. Check the functionality of the media out sensor. Make sure that the input side brushes are not interfering with the media out sensor. Close the cover. Check cable. Replace switch. For roll-fed media, use the edge guards. Verfiy the head height. Raise the head distance from the media setting.

The printer sees one or more ink profilers at 0% Replace the ink box and profiler. remaining. An operation was canceled because it was paused Do not pause a print job for longer than 15 for too long of a time. minutes.

HP Restricted


08-January-2010

H Error Code

Error Category

Description

Causes An operation was canceled because the printheads could not be serviced. An operation was canceled because an action item occurred. An operation was canceled because media motion error was raised.

Resolution Actions

0500000D

Could not service jets

Correct any problems with servicing.

0500000E

Check Attention

See action list on front panel.

0500000F

Media motion failed

Correct media motion problem.

05000011

UV lamps not functioning

Correct UV lamp problem.

An operation was canceled because of a problem with the UV lamps.

05000013

Insufficient Media

Load a new sheet of media.

Change the job to match the media, or change the The print job requested is longer than the printable media to match the job. Verify that the margins area on the currently-loaded media. configured on the printer are as expected.

No Data Being Received from VideoNet No Data Being Received from Hard Drive

Data has stopped being received from VideoNet. Data has stopped being received from hard drive. Data is not being received from both VideoNet (Print & Save) and from the hard drive (Job Storage). Verify marks printed correctly, media and carriage motion is OK, media is not shifting on belt, head height OK, camera height calibrated, LEDs working. Verify marks printed correctly, media and carriage motion is OK, media is not shifting on belt, head height OK, camera height calibrated, LEDs working.

05000014 05000015

Try again; observe to determine why service failed. Resolve the action item. Check the media system for anything that could stall the motion. Check the attention queue for the lamp error. Possible problems are a head motion failure, lamps stopped for too long not over a parking position, lamp overheated, lamp disconnected, cover was opened, software did not update the lamp watchdog.

VideoNet ethernet port on printer not functioning or Check/replace videonet cable, e-box, or fix server. server stopped sending data. Restore Hard Drive Defaults from service menu. Hard drive is slow or has failed. Reseat data cable. Replace hard drive. Data is not being received, and the printer is Perform checks for 05000014 and 0500015. unable to determine which data source has failed.

05000016

No Data Being Received

05100001

Registration Mark Not Found

05100002

Registration Marks Too Far Apart

05100004

Registration Mark Clipped by Image Sensor

Verify marks printed correctly, media Often a result of bad media feed calibration. Check Image sensor found a partial pattern, but it was on and carriage motion is OK, media is feed calibration; look for media slip. Recalibration the edge of the image. not shifting on belt, head height OK. the image sensor height and position.

05100005

Failed to Print Registration Pattern

Correct printing problem.

An error occurred while printing an automatic registration pattern.

05100006

Heads Need Attention

Clean/Purge the heads, make sure jets are firing well.

The specified heads are not jetting well enough.

Errors

Verify the rail height. Recalibrate the media feed, If pattern printed badly, this error will result. Check image sensor height and position. Check for media image sensor functionality and focus. slippage.

If pattern printed badly or image sensor out of Verify the rail height. Recalibrate the media feed, focus, this error can be raised. Software found the image sensor height and position. Check for media patterns it wanted but patterns were too far apart. slippage.

HP Restricted

Resolve the problem that caused the print job to fail. Service the printheads. Recalibration the head height. Recalibrate the service station.


08-January-2010

H Error Code

Error Category

05100007

Unknown Color

05100008

Calibration Not Completed

05100009

0510000A

Description

Causes

Possible bad profiler.

See any other errors. This head failed to correctly read the pattern. Verify marks printed correctly, media and carriage motion is OK, media is Image Sensor Home Mark Not Found not shifting on belt, head height OK, camera height calibrated, LEDs working.

The specified calibration has never been completed.

Run the specified calibration.

The image sensor was unable to find the home mark (cross hairs).

Recalibrate the media feed, image sensor height and position, and possibly the head height. Make sure that the media is not too dark and that the black heads are jetting well.

AutoRegistration Successful

An automatic registration completed successfully. No error.

No error.

Use wider media or set margins smaller. Use wider media or set margins smaller. Not able to open index file for writing. See info in error or warning Not able ot open a file for reading. See info in error or warning Not able to write index file. See info in Failed to write index file on hard drive. error or warning Not able to read index file. See info in Failed to read index file on hard drive. error or warning

The printer is trying to draw an internal job, but failed because the printable area is too narrow. The user selected width is too narrow to print the internal job. The system encountered a problem with the index file on the hard drive. The system encountered a problem with the index file on the hard drive. The system encountered a problem with the index file on the hard drive. The system encountered a problem with the index file on the hard drive.

06000005

Failed to open job data file on hard drive for reading.

Not able to open job file for reading. See info in error or warning

The system encountered a problem with an individual job file on the hard drive.

06000006

Failed to open job data file on hard drive for reading.

Not able to create job file. See info in The system encountered a problem with an error or warning individual job file on the hard drive.

06000007

Unable to seek to end of file.

Not able to seek. See info in error or warning

06000008

Unable to write empty job data file.

06000009

File System check failed.

0600000B

Unable to open stamp file on hard drive for writing.

05200001 05200002 06000001 06000002 06000003 06000004

Errors

Resolution Actions

The image sensor LED to use cannot be selected Upgrade to the latest software version if possible. because the ink color used to print the registration Replace the profiler for the color if it can be mark is unknown. More than likely a software determined. problem. Possibly a profiler problem.

The media width is too narrow to fit the selected print pattern. The selected print width is too narrow to fit the pattern image. Unable to open index file on hard drive for writing. Unable to open index file on hard drive for reading.

The system encountered a problem with an individual job file on the hard drive.

Not able to write job file. See info in The system encountered a problem with an error or warning individual job file on the hard drive. Hard drive check failed. Not able to The hard drive failed a file system check. correct hard drive errors. Not able to open stamp file for writing. See info in error or warning

HP Restricted

Reduce margins if possible, or load wider media and try the pattern again. Select a larger width and try the pattern again. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Try another job to see if the problem occurs. Delete the stored jobs. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Try another job to see if the problem occurs. Delete the stored jobs. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Try another job to see if the problem occurs. Delete the stored jobs. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive.


08-January-2010

H Error Code 0600000C 0600000D

Errors

Error Category Unable to write stamp file on hard drive. Index file write verification failed.

Description Not able to write stamp file. See info in error or warning Verify of index file failed. See info in error or warning

Resolution Actions Restore Hard Drive Defaults from service menu. Reseat data cable. Replace hard drive. The system encountered a problem with the index Restore Hard Drive Defaults from service menu. file on the hard drive. Reseat data cable. Replace hard drive.

HP Restricted

Causes


08-January-2010

H Internal Code Action Description 11000001 A-AC-1 Input Roller Not Calibrated

Cause The input roller height has not been calibrated.

Recovery Run the input roller calibration.

11000002

A-AC-2 Output Roller Not Calibrated

The output roller height has not been calibrated.

Run the output roller calibration.

11000003

A-AC-3 Alignment Bar Not Calibrated

The alignment bar height has not been calibrated. Run the alignment bar height calibration.

10D00001

A-DR-1 Cover Open

The printer's cover is not closed.

10D00002

A-DR-2 Kill Switch Activated

A Kill Signal has been detected.

10C00001

A-HH-1 Head Height Not Calibrated

The head height has not been calibrated.

10C00002

A-HH-2 Rail Home Position Unknown

The rail home position has not been found.

10F00030

A-HW-41 Printhead 1 Warmer Too Warm

The printhead has gotten too warm.

10F00031



10F00032



10F00033



10F00034



10F00035



10F00036



10F00037



10F00038



10F00039



10F0003A



10F0003B



10F00050

A-HW-80 Printhead 1 Setpoint Changed

The printhead setpoint has changed.

10F00051



10F00052



10F00053



Actions

HP Restricted

Close cover. Contact your Authorized Service Provider or Technical Support. Run the head height calibration. Use the 'Home Rail' menu item in Service menu to move the rail home. If the problem persists, contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support.


08-January-2010

H Internal Code Action Description

Cause

10F00054



10F00055



10F00056



10F00057



10F00058



10F00059



10F0005A



10F0005B



10400000 10400001 10400010 10400101

A-IS-0 Black Out Of Ink A-IS-1 Cyan Out Of Ink A-IS-10 Missing Black Ink Profiler A-IS-101 Ink Counting Not Working

Black ink box is out of ink. Cyan ink box is out of ink. Black ink profiler is not detected. Ink Counting Mechanism has failed.

10400102

A-IS-102 Ink Counting Not Working

Ink Counting Mechanism has failed.

10400011

A-IS-11 Missing Cyan Ink Profiler

Cyan ink profiler is not detected.

10400120

A-IS-110 Black Ink Sensor Failed

Black On-Head ink sensor failure.

10400121

A-IS-111 Cyan Ink Sensor Failed

Cyan On-Head ink sensor failure.

10400122

A-IS-112 Magenta Ink Sensor Failed

Magenta On-Head ink sensor failure.

10400123

A-IS-113 Yellow Ink Sensor Failed

Yellow On-Head ink sensor failure.

10400124

A-IS-114 Lt. Cyan Ink Sensor Failed

Lt. Cyan On-Head ink sensor failure.

10400125

A-IS-115 Lt. Magenta Ink Sensor Failed

Lt. Magenta On-Head ink sensor failure.

1040012A

A-IS-116 Left Air Sensor Failed

Left On-Head air sensor failure.

1040012B

A-IS-117 Center Air Sensor Failed

Center On-Head air sensor failure.

1040012C

A-IS-118 Right Air Sensor Failed

Right On-Head air sensor failure.

10400012

A-IS-12 Missing Magenta Ink Profiler

Magenta ink profiler is not detected.

Actions

HP Restricted

Recovery Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Replace black ink box. Replace Cyan ink box. Ensure that the black ink profiler is installed. Check docking station cables. Restart the printer. If the problem persists, contact your Authorized Service Provider or Technical Support. Ensure that the cyan ink profiler is installed. Ink sensor may be shorted or non-functioning. Replace or reposition sensor. Ink sensor may be shorted or non-functioning. Replace or reposition sensor. Ink sensor may be shorted or non-functioning. Replace or reposition sensor. Ink sensor may be shorted or non-functioning. Replace or reposition sensor. Ink sensor may be shorted or non-functioning. Replace or reposition sensor. Ink sensor may be shorted or non-functioning. Replace or reposition sensor. Air sensor may be shorted or non-functioning. Replace or reposition sensor. Air sensor may be shorted or non-functioning. Replace or reposition sensor. Air sensor may be shorted or non-functioning. Replace or reposition sensor. Ensure that the magenta ink profiler is installed.


08-January-2010


Cause

Recovery

10400130

A-IS-120 Ink System Disabled

Black ink reservoir temp is out of range for operation.

See Info to determine if too warm or too cool. If too cool, correct room temp. If too warm, check room temp, check all cooling fans for proper operation.

10400131


Cyan ink reservoir temp is out of range for operation.


10400132


Magenta ink reservoir temp is out of range for operation.


10400133


Yellow ink reservoir temp is out of range for operation.


10400134


Lt. Cyan ink reservoir temp is out of range for operation.


10400135


Lt. Magenta ink reservoir temp is out of range for operation.


10400013 10400140 10400141

A-IS-13 Missing Yellow Ink Profiler A-IS-130 Black Heads Not Loaded With Ink A-IS-131 Cyan Heads Not Loaded With Ink

Yellow ink profiler is not detected. The Black printheads do not have ink loaded. The Cyan printheads do not have ink loaded.

Ensure that the yellow ink profiler is installed. Run the ink load procedure. Run the ink load procedure.

10400142

A-IS-132 Magenta Heads Not Loaded With Ink

The Magenta printheads do not have ink loaded.

Run the ink load procedure.

10400143

A-IS-133 Yellow Heads Not Loaded With Ink

The Yellow printheads do not have ink loaded.


10400144

A-IS-134 Lt. Cyan Heads Not Loaded With Ink

The Lt. Cyan printheads do not have ink loaded.


10400145

A-IS-135 Lt. Magenta Heads Not Loaded With Ink

10400014

A-IS-14 Missing Lt. Cyan Ink Profiler

The Lt. Magenta printheads do not have ink loaded. Lt. Cyan ink profiler is not detected.

10400150

A-IS-140 Black Printheads Out Of Ink

Unable to fill Black printheads with ink.

10400151

A-IS-141 Cyan Printheads Out Of Ink

Unable to fill Cyan printheads with ink.

Actions

HP Restricted

Run the ink load procedure. Ensure that the lt. cyan ink profiler is installed. Check the ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink filter is not full, and check the tubing and pump functionality. Check the ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink filter is not full, and check the tubing and pump functionality.


08-January-2010


Cause

10400152

A-IS-142 Magenta Printheads Out Of Ink

Unable to fill Magenta printheads with ink.

10400153

A-IS-143 Yellow Printheads Out Of Ink

Unable to fill Yellow printheads with ink.

10400154

A-IS-144 Lt. Cyan Printheads Out Of Ink

Unable to fill Lt. Cyan printheads with ink.

10400155

A-IS-145 Lt. Magenta Printheads Out Of Ink

Unable to fill Lt. Magenta printheads with ink.

10400015

A-IS-15 Missing Lt. Magenta Ink Profiler

Lt. Magenta ink profiler is not detected.

Ensure that the lt. magenta ink profiler is installed.

10400160 10400161 10400162 10400163 10400164 10400165

A-IS-150 Black Pump Disconnected A-IS-151 Cyan Pump Disconnected A-IS-152 Magenta Pump Disconnected A-IS-153 Yellow Pump Disconnected A-IS-154 Lt. Cyan Pump Disconnected A-IS-155 Lt. Magenta Pump Disconnected

Black ink pump was disconnected. Cyan ink pump was disconnected. Magenta ink pump was disconnected. Yellow ink pump was disconnected. Lt. Cyan ink pump was disconnected. Lt. Magenta ink pump was disconnected.

1040007E

A-IS-160 OHS Read/Write Failure

Failed to communicate with OHS board.

10400002

A-IS-2 Magenta Out Of Ink

Magenta ink box is out of ink.

Reconnect pump and restart printer. Reconnect pump and restart printer. Reconnect pump and restart printer. Reconnect pump and restart printer. Reconnect pump and restart printer. Reconnect pump and restart printer. Reseat the profilers and ensure they are inserted correctly. Check OHS board cable connections. If the problem continues after resetting this error, contact your Authorized Service Provider or Technical Support. Replace Magenta ink box.

10400030

A-IS-20 Invalid Black Profiler

The profiler in the Black slot is not valid.

Replace the profiler with appropriate Black profiler.

10400040


10400050


10400031

A-IS-21 Invalid Cyan Profiler

Actions

The profiler in the Black slot is not valid. The UV System requires the correct profiler for safe operation. Please insert the correct profiler to proceed. Invalid Black ink profiler detected. Improper ink parameters could expose you to a health and safety risk due to incomplete UV ink curing. Please insert the correct profiler or contact your authorized reseller for further assistance. The profiler in the Cyan slot is not valid.

HP Restricted

Recovery Check the ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink filter is not full, and check the tubing and pump functionality. Check the ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink filter is not full, and check the tubing and pump functionality. Check the ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink filter is not full, and check the tubing and pump functionality. Check the ink box for a low ink level, check attention items for a failed ink thermistor, make sure that the ink filter is not full, and check the tubing and pump functionality.



Replace the profiler with appropriate Cyan profiler.


08-January-2010


Cause The profiler in the Cyan slot is not valid. The UV System requires the correct profiler for safe operation. Please insert the correct profiler to proceed. Invalid Cyan ink profiler detected. Improper ink parameters could expose you to a health and safety risk due to incomplete UV ink curing. Please insert the correct profiler or contact your authorized reseller for further assistance.

Recovery

10400041


10400051


10400032

A-IS-22 Invalid Magenta Profiler

The profiler in the Magenta slot is not valid.

Replace the profiler with appropriate Magenta profiler.


The profiler in the Magenta slot is not valid. The UV System requires the correct profiler for safe operation. Please insert the correct profiler to proceed.

Replace the profiler with appropriate Magenta profiler.

10400052


Invalid Magenta ink profiler detected. Improper ink parameters could expose you to a health and Replace the profiler with appropriate Magenta safety risk due to incomplete UV ink curing. profiler. Please insert the correct profiler or contact your authorized reseller for further assistance.

10400033

A-IS-23 Invalid Yellow Profiler

The profiler in the Yellow slot is not valid.

Replace the profiler with appropriate Yellow profiler.


The profiler in the Yellow slot is not valid. The UV System requires the correct profiler for safe operation. Please insert the correct profiler to proceed.


10400053


Invalid Yellow ink profiler detected. Improper ink parameters could expose you to a health and safety risk due to incomplete UV ink curing. Please insert the correct profiler or contact your authorized reseller for further assistance.


10400034

A-IS-24 Invalid Lt. Cyan Profiler

The profiler in the Lt. Cyan slot is not valid.

Replace the profiler with appropriate Lt. Cyan profiler.


The profiler in the Lt. Cyan slot is not valid. The UV System requires the correct profiler for safe operation. Please insert the correct profiler to proceed.

Replace the profiler with appropriate Lt. Cyan profiler.


Invalid Lt. Cyan ink profiler detected. Improper ink parameters could expose you to a health and Replace the profiler with appropriate Lt. Cyan safety risk due to incomplete UV ink curing. profiler. Please insert the correct profiler or contact your authorized reseller for further assistance.

10400042

10400043

10400044

10400054

Actions

HP Restricted




08-January-2010


Cause

10400035

A-IS-25 Invalid Lt. Magenta Profiler

The profiler in the Lt. Magenta slot is not valid.


The profiler in the Lt. Magenta slot is not valid. The UV System requires the correct profiler for safe Replace the profiler with appropriate Lt. Magenta operation. Please insert the correct profiler to profiler. proceed.

10400055


Invalid Lt. Magenta ink profiler detected. Improper ink parameters could expose you to a health and Replace the profiler with appropriate Lt. Magenta safety risk due to incomplete UV ink curing. profiler. Please insert the correct profiler or contact your authorized reseller for further assistance.

10400003

A-IS-3 Yellow Out Of Ink

10400060

A-IS-30 Profiler Setup Error

10400004

A-IS-4 Lt. Cyan Out Of Ink

10400020

A-IS-40 Incorrect Black Profiler

10400021

A-IS-41 Incorrect Cyan Profiler

10400022

A-IS-42 Incorrect Magenta Profiler

10400023

A-IS-43 Incorrect Yellow Profiler

10400024

A-IS-44 Incorrect Lt. Cyan Profiler

10400025

A-IS-45 Incorrect Lt. Magenta Profiler

10400005

A-IS-5 Lt. Magenta Out Of Ink

Yellow ink box is out of ink. Ink profilers in wrong positions or incorrect ink profiler inserted. Lt. Cyan ink box is out of ink. The profiler in the Black slot is the wrong color or the wrong ink type. The profiler in the Cyan slot is the wrong color or the wrong ink type. The profiler in the Magenta slot is the wrong color or the wrong ink type. The profiler in the Yellow slot is the wrong color or the wrong ink type. The profiler in the Lt. Cyan slot is the wrong color or the wrong ink type. The profiler in the Lt. Magenta slot is the wrong color or the wrong ink type. Lt. Magenta ink box is out of ink.

10400075


Error in ink system was detected.

Check pump connections, as well as data cables to OHS board. Fix the error and restart the printer.

10400110 10400111 10400112 10400113 10400114

A-IS-84 Black Ink Sensor Disconnected A-IS-85 Cyan Ink Sensor Disconnected A-IS-86 Magenta Ink Sensor Disconnected A-IS-87 Yellow Ink Sensor Disconnected A-IS-88 Lt. Cyan Ink Sensor Disconnected

Black On-Head ink sensor is disconnected. Cyan On-Head ink sensor is disconnected. Magenta On-Head ink sensor is disconnected. Yellow On-Head ink sensor is disconnected. Lt. Cyan On-Head ink sensor is disconnected.

Reconnect ink sensor. Reconnect ink sensor. Reconnect ink sensor. Reconnect ink sensor. Reconnect ink sensor.

10400115

A-IS-89 Lt. Magenta Ink Sensor Disconnected

Lt. Magenta On-Head ink sensor is disconnected. Reconnect ink sensor.

1040011A 1040011B 1040011C 10300001

A-IS-8A Left Air Sensor Disconnected A-IS-8B Center Air Sensor Disconnected A-IS-8C Right Air Sensor Disconnected A-MD-1 Media Advance Stalled

Left On-Head air sensor is disconnected. Center On-Head air sensor is disconnected. Right On-Head air sensor is disconnected. The media drive motor has stalled.

10100004

A-MS-4 Media Not Configured

The printer is not configured for any media type.

10400045

Actions

HP Restricted

Recovery Replace the profiler with appropriate Lt. Magenta profiler.

Replace Yellow ink box. Change profilers to match ink order or insert correct profiler for ink type. Replace Lt. Cyan ink box. Replace the profiler with appropriate Black profiler. Replace the profiler with appropriate Cyan profiler. Replace the profiler with appropriate Magenta profiler. Replace the profiler with appropriate Yellow profiler. Replace the profiler with appropriate Lt. Cyan profiler. Replace the profiler with appropriate Lt. Magenta profiler. Replace Lt. Magenta ink box.

Reconnect air sensor. Reconnect air sensor. Reconnect air sensor. Check motor for failure, cabling. Use the Configure Media button to setup the printer for using a media type.


08-January-2010


Cause

Recovery

10100005

A-MS-5 Media Too Narrow

Media is not wide enough for printing.

Load media that is at least 6 inches or 16 cm wide.

10100006

A-MS-6 Thickness Sensor Disconnected

The media thickness sensor is disconnected or reading an invalid value.

10800001

A-PC-8 Thickness Sensor Uncalibrated

The media thickness sensor has not been calibrated.

10A00001

A-PR-1 Incorrect number of carriage encoder pulses

Dirty or bad carriage encoder.

10900001

A-SM-1 Printer Not Personalized

Invalid electronics assembly.

10900003

A-SM-3 Invalid Personalization

Printer personality incorrect.

10900004

A-SM-4 Invalid Software

Invalid software found.

10600001

A-SS-1 Service Station Not At Home Position

The service station tray and wipers are not in the home positions or the service wiper home sensor is not working.

10E00013

A-UV-1 UV Lamps Disabled

10E01001

A-UV-11 User Side UV Lamp Overheated

10E01002

A-UV-12 User Side UV Lamp Disconnected

10E01003

A-UV-13 User Side UV Lamp Current Not Detected

10E03003

A-UV-14 User Side UV Lamp Current Not Detected, Bulb Life Exceeded

10E03000

A-UV-15 User Side UV Home Not Found

10E01004

A-UV-16 User Side UV Lamp Current Too High.

10E00014

A-UV-2 UV Lamps Disabled

10E02001

A-UV-21 Service Side UV Lamp Overheated

10E02002

A-UV-22 Service Side UV Lamp Disconnected

Actions

Ensure the media thickness sensor is connected and calibrated. If the problem persists, contact your Authorized Service Provider or Technical Support. Calibrate the sensor using the menu item in the service menu. Clean or replace carriage encoder strip. See user manual for instructions. Contact your Authorized Service Provider or Technical Support for replacement electronics. Contact your Authorized Service Provider or Technical Support for replacement electronics. Contact your Authorized Service Provider or Technical Support for updated software. Use the 'Home Service Station' menu item in Service menu to move the service station home. If the problem persists, contact your Authorized Service Provider or Technical Support.

Check cable connections to the head board and restart the printer. Allow the lamp to cool before resetting. Check for An overheat condition has been detected. adequate air flow into the UV lamp housing. Turn the printer off and then reconnect the lamp The lamp housing cable is disconnected. cable to the lamp housing. Allow lamps to cool and try restarting. If problem No current was detected when UV lamp is on, but continues, replace the UV lamp bulb or contact bulb has less than 500 hours on it. your Authorized Service Provider or Technical Support. No current was detected when UV lamp is on and Allow lamps to cool and try restarting. If problem bulb has 500 hours on it. continues, replace the UV lamp bulb. Try resetting the error. If the problem continues, Not able to move shutter to home position. contact your Authorized Service Provider or Technical Support. Allow lamps to cool and try restarting. If problem Too much current is detected when UV lamp is on. continues, your Authorized Service Provider or Technical Support. An interlock condition has been detected. Ensure that all covers are closed. Allow the lamp to cool before resetting. Check for An overheat condition has been detected. adequate air flow into the UV lamp housing. Turn the printer off and then reconnect the lamp The lamp housing cable is disconnected. cable to the lamp housing. Lost communication with the head board.

HP Restricted


08-January-2010

H Internal Code Action Description 10E02003

10E04003 10E04000

10E02004 10E04001 10E00004 10E03001

Cause

Recovery Allow lamps to cool and try restarting. If problem A-UV-23 Service Side UV Lamp Current Not No current was detected when UV lamp is on, but continues, replace the UV lamp bulb or contact Detected bulb has less than 500 hours on it. your Authorized Service Provider or Technical Support. A-UV-24 Service Side UV Lamp Current Not No current was detected when UV lamp is on and Allow lamps to cool and try restarting. If problem Detected, Bulb Life Exceeded bulb has 500 hours on it. continues, replace the UV lamp bulb. Try resetting the error. If the problem continues, A-UV-25 Service Side UV Home Not Found Not able to move shutter to home position. contact your Authorized Service Provider or Technical Support. Allow lamps to cool and try restarting. If problem A-UV-26 Service Side UV Lamp Current Too Too much current is detected when UV lamp is on. continues, your Authorized Service Provider or High. Technical Support. Check cabling to shutter, check mechanical A-UV-3 UV Service Side Shutter Error Service Side shutter failed to move. shutter system. The lamps were disabled because the carriage A-UV-4 UV Lamps Not Parked At User Or Service Send the carriage home to allow the lamps to was not parked at the user or service end of the End function again. belt. Check cabling to shutter, check mechanical A-UV-4 UV User Side Shutter Error User Side shutter failed to move. shutter system.

10E04002

A-UV-5 UV Service Side Thermistor Error

Service Side Lamp Thermistor has failed (open).

Check/replace Service Side Lamp Housing.

10E03002

A-UV-6 UV User Side Thermistor Error

User Side Lamp Thermistor has failed (open).

Check/replace User Side Lamp Housing.

Actions

HP Restricted


08-January-2010

H Internal Code Warning Description

Cause

20200001

W-CM-1 Carriage Motion

A Current Fault was detected in the Carriage Motion system, indicating too much current draw for the carriage drive motor.

2B000001

W-EB-01 E-Box fan failure.

One or more electronic box cooling fans is not functioning.

2B000002

W-EB-02 E-Box overheated.

The temperature in the e-box is too high.

2A000001

W-HC-01 Unable to read Printhead 1 EEPROM

2A000002 2A000003 2A000004 2A000005 2A000006 2A000007 2A000008 2A000009 2A00000A 2A00000B 2A00000C

The printer could not read the printheads EEPROM The printer could not read the printheads W-HC-02 Unable to read Printhead 2 EEPROM EEPROM The printer could not read the printheads W-HC-03 Unable to read Printhead 3 EEPROM EEPROM The printer could not read the printheads W-HC-04 Unable to read Printhead 4 EEPROM EEPROM The printer could not read the printheads W-HC-05 Unable to read Printhead 5 EEPROM EEPROM The printer could not read the printheads W-HC-06 Unable to read Printhead 6 EEPROM EEPROM The printer could not read the printheads W-HC-07 Unable to read Printhead 7 EEPROM EEPROM The printer could not read the printheads W-HC-08 Unable to read Printhead 8 EEPROM EEPROM The printer could not read the printheads W-HC-09 Unable to read Printhead 9 EEPROM EEPROM The printer could not read the printheads W-HC-10 Unable to read Printhead 10 EEPROM EEPROM The printer could not read the printheads W-HC-11 Unable to read Printhead 11 EEPROM EEPROM The printer could not read the printheads W-HC-12 Unable to read Printhead 12 EEPROM EEPROM

Recovery Check for any mechanical problems with the carriage/rail drive system. The error can be reset, but a continued over-current situation can lead to damage to the electronics. Check wiring, fuses and fans. This failure could cause failure of electronic components in the e-box due to overheat. Check operation of e-box fans, ventilation, and room temperature. This failure could cause failure of electronic components in the e-box due to overheat. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support.

2A00000D

W-HC-20 Invalid Printhead Configuration

The printheads are not in a valid configuration.

With the printer power off, ensure that the heads are connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support.

2A000010 2A000019 2A00001A 2A00001B 2A000011

W-HC-30 Voltage for Printhead 1 Not Set W-HC-30 Voltage for Printhead 10 Not Set W-HC-30 Voltage for Printhead 11 Not Set W-HC-30 Voltage for Printhead 12 Not Set W-HC-30 Voltage for Printhead 2 Not Set

The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set.

Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages.

Warnings

HP Restricted


08-January-2010

H Internal Code 2A000012 2A000013 2A000014 2A000015 2A000016 2A000017 2A000018

Warning Description W-HC-30 Voltage for Printhead 3 Not Set W-HC-30 Voltage for Printhead 4 Not Set W-HC-30 Voltage for Printhead 5 Not Set W-HC-30 Voltage for Printhead 6 Not Set W-HC-30 Voltage for Printhead 7 Not Set W-HC-30 Voltage for Printhead 8 Not Set W-HC-30 Voltage for Printhead 9 Not Set

Cause The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set. The Printheads voltage has not been set.

W-HW-1 Printhead 1 Warmer Disconnected

The printhead warmer is disconnected or not functional.

With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support.

27000019




27000060

W-HW-101 Printhead 1 SetPoint Changed


27000061



27000062



27000063



27000064



27000065



27000066



27000067



2C000001

2C000002

2C000003

27000010

Warnings

Recovery Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages. Run the procedure to set head voltages. Try printing the job again. If the problem persists W-HD-1 Read Incorrect Amount Of Data From The wrong amount of data was read from the hard Contact your Authorized Service Provider or Hard Drive drive while printing a job. Technical Support. Try saving the job again. If the problem persists W-HD-2 Wrote Incorrect Amount Of Data To Hard The wrong amount of data was wrote to the hard Contact your Authorized Service Provider or Drive drive while saving a job. Technical Support. Try printing jobs from storage, if there are no issues printing the job disregard this warning. If The printer was not shutdown correctly while W-HD-3 File System Check Failed there are issues while printing or the problem accessing the hard drive. persists contact your Authorized Service Provider or Technical Support.

HP Restricted

Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support.


08-January-2010


Cause

27000068



2700001A



27000069



2700006A



2700006B






27000011




27000020

W-HW-21 Printhead 1 Warmer Wiring

27000021


27000022


27000023


27000024


27000025


27000026


27000027


27000028


The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly.

Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support.

2700001B

Warnings

HP Restricted

Recovery Contact your Authorized Service Provider or Technical Support. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support.


08-January-2010


Cause

Recovery

27000012




27000029


2700002A


2700002B


The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly. The printhead warmer and thermistor may be wired incorrectly.

Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support.

27000013



27000030

W-HW-41 Printhead 1 Warmer Too Warm


27000031



27000032



27000033



27000034



27000035



27000036



27000037



27000038



27000014



27000039



2700003A



2700003B



Warnings

HP Restricted

Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support.


08-January-2010


Cause

Recovery

27000015




27000016




27000017




27000050

W-HW-81 Printhead 1 Not At Temp

The printhead failed to stay at temperature.

27000051



27000052



27000053



27000054



27000055



27000056



27000057



27000058



27000018



27000059



2700005A



2700005B



20400000

W-IS-0 Black Low Ink

Black ink box is low on ink.

Warnings

HP Restricted

Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Replace the ink box soon.


08-January-2010

H Internal Code Warning Description 20400001 W-IS-1 Cyan Low Ink 20400010 20400020 20400021 20400022 20400023 20400024

Cause Cyan ink box is low on ink.

Recovery Replace the ink box soon. If the service station is full, empty the waste ink W-IS-10 Waste Ink Container Full or Service Station Waste Ink Float is either up from the service station. If float is present then Disconnected (service station is full) or disconnected. make sure the cable is connected. W-IS-11 Please shake new Black ink box to re-mix New Black profiler detected. Contents of Black ink Shake the Black ink box to re-mix the contents for contents. box may settle during storage. best ink performance. W-IS-12 Please shake new Cyan ink box to re-mix New Cyan profiler detected. Contents of Cyan ink Shake the Cyan ink box to re-mix the contents for contents. box may settle during storage. best ink performance. W-IS-13 Please shake new Magenta ink box to re- New Magenta profiler detected. Contents of Shake the Magenta ink box to re-mix the contents mix contents. Magenta ink box may settle during storage. for best ink performance. W-IS-14 Please shake new Yellow ink box to reNew Yellow profiler detected. Contents of Yellow Shake the Yellow ink box to re-mix the contents for mix contents. ink box may settle during storage. best ink performance. W-IS-15 Please shake new Light Cyan ink box to New Light Cyan profiler detected. Contents of Shake the Light Cyan ink box to re-mix the re-mix contents. Light Cyan ink box may settle during storage. contents for best ink performance.

20400025

W-IS-16 Please shake new Light Magenta ink box New Light Magenta profiler detected. Contents of to re-mix contents. Light Magenta ink box may settle during storage.

20400002 20400003 20400004 20400005

W-IS-2 Magenta Low Ink W-IS-3 Yellow Low Ink W-IS-4 Lt. Cyan Low Ink W-IS-5 Lt. Magenta Low Ink

2C000004 20F00002 20F00003

20F00004

20F00005

20300001

2D000001 2D00000A

Warnings

Shake the Light Magenta ink box to re-mix the contents for best ink performance.

Magenta ink box is low on ink. Yellow ink box is low on ink. Lt. Cyan ink box is low on ink. Lt. Magenta ink box is low on ink.

Replace the ink box soon. Replace the ink box soon. Replace the ink box soon. Replace the ink box soon. Check the attention queue for hard drive related Job Storage was disabled due to a hard drive W-JS-1 Job Storage Disabled Due To Disk Error items. Contact your Authorized Service Provider or error. Technical Support. Connect the image sensor cable and restart the W-LS-1 Image Sensor Is Not Operating The image sensor cable is disconnected. printer. Contact your Authorized Service Provider or The image sensor X and Y positions have not W-LS-2 Image Sensor Position Not Calibrated Technical Support for assistance calibrating the been calibrated. image sensor position. Contact your Authorized Service Provider or W-LS-3 Image Sensor Height Not Calibrated The image sensors height has not been calibrated Technical Support for assistance calibrating the image sensor height. Contact your Authorized Service Provider or The Color Sensor Cooling fan was not detected at W-LS-4 Color Sensor Cooling Fan Not Connected Technical Support for assistance in connecting startup. Color Sensor cooling fan. Check for any mechanical problems with the A Current Fault was detected in the Media Motion media belt and belt drive system. The error can be W-MM-1 Media Motion system, indicating too much current draw for the reset, but a continued over-current situation can belt drive motor. lead to damage to the electronics. Clean each of the bearing strips with isopropyl Scheduled maintenance may be due, depending W-MR-1 Carriage Rail Maintenance Reminder alcohol. Refer to the printer's user manual for more on frequency of use. information. W-MR-10 Service Station Wiper Maintenance Scheduled maintenance may be due, depending Replace the service station wiper. Refer to the Reminder on frequency of use. printer's user manual for more information.

HP Restricted


08-January-2010


Cause Scheduled maintenance may be due, depending on frequency of use.

Recovery Clean the ionizer tips. Refer to the printer's user manual for more information.

W-MR-12 Service Station Maintenance Reminder

Scheduled maintenance may be due, depending on frequency of use.

Empty the Service Station using the spigot. Refer to the printer's user manual for more information.

W-MR-13 Thickness Sensor Maintenance Reminder W-MR-14 Manual Head Cleaning Maintenance Reminder

Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use.

Clean the thickness sensor roller. Refer to the printer's user manual for more information. Manually clean the print heads. Refer to the printer's user manual for more information.

2D000002

W-MR-2 Carriage Rail Maintenance Reminder


Clean the carriage rail and encoder strip using a lint-free cloth moistened with isopropyl alcohol.

2D000003


2D000004


2D000005

W-MR-5 Carriage Maintenance Reminder

2D000006


Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use.

2D000007

W-MR-7 UV Lamp Filters Maintenance Reminder

2D000008


2D000009

W-MR-9 Electronics Box Maintenance Reminder

20100001 20100002

W-MS-1 Media Low W-MS-2 Media Out

Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. Less than 10 feet (3 meters) of media remains. There is no media loaded.

Clean the service station wiper rails. Refer to the printer's user manual for more information. Clean the service station wipers. Refer to the printer's user manual for more information. Clean the six carriage wheels. Refer to the printer's user manual for more information. Clean the bottom of the carriage. Refer to the printer's user manual for more information. Clean or Replace the UV housing filters. It is also recommended that the Quartz window on the bottom of the UV Lamps be cleaned at this time. Refer to the printer's user manual for more information. Replace the carriage cover filters. Refer to the printer's user manual for more information. Replace the electronics box fan filters. Refer to the printer's user manual for more information. Load media. Load media.

28000001

W-MS-3 Media Sensor

The Media Sensor detected multiple light-to-dark transitions: hard-to-detect dark media, media not clean, ink on the belt, or a misadjusted media sensor.

Reset the error. If media is dark, set the wizard to invisible. Try to use clean media. If ink is on the belt, clean the belt. If none of the above, call your Authorized Service Provider or Technical Support.

20100005

W-MS-5 Media Too Wide

Media is too wide for printing.

20100009

W-MS-9 Media Present Sensor Not Calibrated

The media present sensor position has not been calibrated.

20800003

W-PC-3 AutoBidi failed - Recalibrate

Autobidi failed to calibrate the bidi calibration.

Run Autobidi or Autoset or manual Bidi calibration.

W-PC-4 Jets Not Replaced

Not all missing jets could replaced in the current print mode.

Purge/clean printheads, or switch to a higher quality print mode.

2D00000B

W-MR-11 Ionizer Maintenance Reminder

2D00000C 2D00000D 2D00000E

20800004

Warnings


HP Restricted

Use narrower media. See manual for specifications. Contact your Authorized Service Provider or Technical Support for assistance calibrating media out sensor position.


08-January-2010


Cause

20800008

W-PC-8 Printheads Y Alignment Not Completed

The printheads have not been aligned in the Y direction.

20800009

W-PC-9 Quality Check Denied a Job

Quality Check detected that the printers current state may not produce acceptable print quality.

Verify that there is not an excessive amount of missing jets.

25000001

W-SM-1 Printer Not Reset For Shipping

Defective electronics assembly.

Call service provider for replacement electronics.

25000002 25000003

W-SM-2 Head Voltages Not Set W-SM-3 Clock Not Set

More than 8 heads have default voltages. I/O Board clock not set.

20C00001

W-SS-1 Service Station Not Calibrated

The service station has not been calibrated in order to align the wipers with the carriage.

Run procedure to set head voltages. Run procedure to set the on-board clock. Contact your Authorized Service Provider or Technical Support for assistance calibrating the service station.

20C00002

W-SS-2 Service Station Not At Home Position

The service station tray and wipers are not in the home positions or the service wiper home sensor is not working.

20C00003

W-SS-3 Service Station Needs Emptying

26000011 26001001 26001002 26001003

26003004

26001004 26000012 26002001 26002002 26002003

Warnings

Recovery Contact your Authorized Service Provider or Technical Support for assistance calibrating the printheads.

Use the 'Home Service Station' menu item in Service menu to move the service station home. If the problem persists, contact your Authorized Service Provider or Technical Support.

The service station has accumulated a significant Empty the waste ink from the service station. amount of waste ink. There is over a 300 hour difference in the amount To ensure optimal drying performance, it is W-UV-1 UV Lamps Not Synchronized of time that the user side and service side UV recommended that the lamps be replaced. lamps have used. The UV lamp should be replaced to ensure optimal W-UV-11 User Side UV Lamp Needs Replacing The UV lamp is nearing its life expectancy. drying performance. W-UV-12 User Side UV Lamp Thermistor The UV lamp temperature thermistor is Reconnect or replace the thermistor. Disconnected disconnected. W-UV-13 User Side UV Lamp Current Not Allow lamps to cool and try restarting. If problem No current was detected when UV lamp is on. Detected continues, replace the UV lamp bulb. Try resetting the error. If the problem continues, contact your Authorized Service Provider or W-UV-14 User Side Shutter Motion Not Detected An error occurred while moving the shutter. Technical Support for assistance with calibrating the shutters. Allow lamps to cool and try restarting. If problem W-UV-16 User Side UV Lamp Current Too High. Too much current is detected when UV lamp is on. continues, your Authorized Service Provider or Technical Support. W-UV-2 UV Shutters Not Calibrated W-UV-21 Service Side UV Lamp Needs Replacing W-UV-22 Service Side UV Lamp Thermistor Disconnect W-UV-23 Service Side UV Lamp Current Not Detected

The UV shutter positions have not been calibrated. Run the calibration item in the service menu. The UV lamp is nearing its life expectancy.

The UV lamp should be replaced to ensure optimal drying performance.

The UV lamp temperature thermistor is disconnected.

Reconnect or replace the thermistor.

No current was detected when UV lamp is on.

Allow lamps to cool and try restarting. If problem continues, replace the UV lamp bulb.

HP Restricted


08-January-2010

H Internal Code Warning Description 26004004

W-UV-24 Service Side Shutter Motion Not Detected

26002004

W-UV-26 Service Side UV Lamp Current Too High.

20900001

W-VN-1 VideoNet Connection Not Detected

22000001

W-VS-1 Vacuum Pressure Too Low

Cause

Recovery Try resetting the error. If the problem continues, contact your Authorized Service Provider or An error occurred while moving the shutter. Technical Support for assistance with calibrating the shutters. Allow lamps to cool and try restarting. If problem Too much current is detected when UV lamp is on. continues, your Authorized Service Provider or Technical Support. Connect cable, turn on server, add printer to The printer cannot detect a print server. server.

The vacuum pressure of the heads is too low.

Manually adjust the vacuum pressure using the dial on the vacuum/pressure assembly in the output side of the printer. The nominal pressure should be 5.25 inches of H2O (9.8 mmHg). Also, check the vacuum/pressure system for leaks.

22000002

W-VS-2 Vacuum Pressure Too High

The vacuum pressure of the heads is too high.

Manually adjust the vacuum pressure using the dial on the vacuum/pressure assembly in the output side of the printer. The nominal pressure should be 5.25 inches of H2O (9.8 mmHg).

22000003

W-VS-3 Vacuum Pressure Not Recovering

The vacuum pressure of the heads is not recovering after an air purge.

Check vacuum pressure system to ensure it is working properly and check vacuum tubing for leaks.

Warnings

HP Restricted


© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Errors, Actions, and Warnings for HP Scitex FB950 Printer Embedded Software 4.30 (2010-01)

H 87

HP Restricted

HP FB950 Errors Actions Warnings

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