HR Practices in Hotel Industry HR Practices in Hotel Industry
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STANDARD OPERATING PROCEDURES IN HRD
STANDARD OPERATING PROCEDURES IN HRD
PRE- RECRUITMENT PROCESS:
Receipt of requirement of manpower from various department heads Scrutinize them and take approval from General Manager Prepare a recruitment budget and CTC and take approval from the management Select the right recruitment mode and process
RECRUITMENT PROCESS:
Prepare Job Description according to the requirement Prepare advertisement and other requirements for recruitment Scrutinize and shortlist the applications received Send interview call letters/mails as required Conduct interviews on three levels,1. HR Round, 2. HOD Round, 3. General Manager round After selection, prepare offer letters and receive candidate acknowledgement for the selection
JOINING FORMALITIES:
Pre – employment referral checks Prepare and entering new hire paper work Conduct induction programs Coordinating to get ID cards and uniforms Organize for accommodation facilities if required Handing over the new hire to the concern HOD Preparation of job profiles coordinating with HOD and Manger for New posts
EMPLOYEE PERSONAL FILE MAINTENANCE:
Opening new file for new comers and closing for Resigned employees Ensure all employee files are maintained safely with care Frequently updating the employee file
EMPLOYEE DATABASE:
Keep a track on employee attendance and monitor the performances Employee data update in Payroll software
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STANDARD OPERATING PROCEDURES IN HRD
STATUTORY COMPLIANCES:
Handling of PF and ESI formalities and coordinating with the concern dept inspectors/ commissioners Annual Renewal of Labor license, maintaining registers according to Tamilnadu Catering and Establishments Act, sending holiday report to labor office Annual Renewal of Food license, other licenses Maintaining good relation with the governmental officials, catering institutes
LEARNING AND DEVELOPMENT:
Learning need analysis based on skills gap analysis, feedback and suggestions Scheduling training programs departmental hierarchy wise by coordinating with the HODS Analysis of learning feedback
PERFORMANCE APPRAISAL:
Prepare Appraisal forms as per the HODS requirement Provide parameters to HODS for appraisals Pass the employee appraisal to the General Manager for approval After the appraisal issue appraisal letter to the employees
EMPLOYEE RELATIONS:
Having formal and informal counseling with the employees Addressing the grievances of the employees and find effective solutions Menu planning for the staff cafeteria periodically and implement it coordinating with Chef and GM EDR facilities for the HODS Staff discounts on food and bakery items on their purchase Organizing staff day as a recreation factor and appreciate with rewards Provide oral and moral support in ESI procedures Processing required letters on employees request
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STANDARD OPERATING PROCEDURES IN HRD
REPORT GENERATIONS:
Generating manpower status reports Training Evaluation Reports Processing monthly salary reports, incentive reports, bonus reports and forwarding to accounts manager after the General manager approval
EXIT FORMALITIES:
Administering exit paper work including EPF closure/ transfer Conducting exit interviews Processing experience letters/ training letters Giving post employment reference for relieved employees Processing clearance form to Accounts department for final settlements
