INSTITUTO IACC NOMBRE DE LA CARRERA: INGENIERIA EN RECURSOS HUMANOS.
ANALIZAR LA PERCEPCION DE LOS COLABORADORES, ACERCA DE LA METODOLOGIA DE RECLUT RECLUTAMIENTO AMIENTO Y SELECCION EN LA EMPRESA EMPRESA SIGMA S.A.
NOMBRE PROFESOR(A) METODÓLOGO(A): CAROL PIA DIAZ NUÑEZ NOMBRE DE ALUMNO(A): ALUMNO(A): MAYQUEL ANTONIO BERNAL BRITO. FECHA: 20 d !"#$% d 20&'
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2.. SEGUNDA PARTE: FACTIBILIDAD DE LA INESTIGACIÓN •
ANTECEDENTES:
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FUENTES DE INFORMACIÓN.
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GERENTE DE PROYECTO ADMINISTRADOR DE CONTRATO CONTRATO KEFE DE RR.LL
ADMINSITRATIO ADMINSITRATIO TURNO A.
ENCARGADO DE CAMPAMENTO
ADMINISTRATIA ADMINISTRATIA TURNO A
TURNO A
ADMINISTRATIO ADMINISTRATIO TURNO B
ENCARGADO DE CAMPAMENTO
ADMINISTRATIA ADMINISTRATIA TURNO B
TURNO B
KEFE DE TERRENO OO.CC TURNO A SUPERISOR OO.CC TURNO A SUPERISOR OO.CC TURNO A
CAPATAZ9 MAESTRO MAYOR9 MAESTRO PRIMERA9 MAESTRO SEGUNDA9 AYUDANTE.
KEFE DE TERRENO OO.CC TURNO B SUPERISOR OO.CC TURNO B SUPERISOR OO.CC TURNO B
CAPATAZ9 MAESTRO MAYOR9 MAESTRO PRIMERA9 MAESTRO SEGUNDA9 AYUDANTE
KEFE DE TERRENO OO.CC TURNO A SUPERISOR OO.CC TURNO C SUPERISOR OO.CC TURNO C
CAPATAZ9 MAESTRO MAYOR9 MAESTRO PRIMERA9 MAESTRO SEGUNDA9 AYUDANTE.
KEFE DE TERRENO ELECTRICO
SUPERISOR ELECTRICO TURNO A
CAPATAZ9 MAESTRO MAYOR9
TURNO A
SUPERISOR ELECTRICO TURNO A
MAESTRO PRIMERA9 MAESTRO SEGUNDA9 AYUDANTE
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SUPEROSOR ELECTRICO TURNO B CAPATAZ9 MAESTRO MAYOR9
TURNO B
SUPERISOR ELECTRICO TURNO B
MAESTRO PRIMERA9 MAESTRO SEGUNDA9 AYUDANTE.
KEFE DE TERRENO ELECTRICO
SUPERISOR ELECTRICO TURNO C
CAPATAZ9 MAESTRO MAYOR9
TURNO C
SUPERISOR ELECTRICO TURNO C
MAESTRO PRIMERA9 MAESTRO SEGUNDA9 AYUDANTE
KEFE DE HSEC TURNO A
SUPERISORA HSEC TURNO A SUPERISOR HSEC TURNO A
KEFE DE HSEC TURNO B
SUPERISORA HSEC TURNO B SUPERISOR HSEC TURNO B
KEFE DE TRANSPORTES
SUPERISOR DE TRANSPORTES TRANSPORTES
CONDUCTOR BUS9 CONDUCTOR
TURNO A
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TURNO B
CAMIÓN PLUMA9 TRUNO A CONDUCTOR BUS9 CONDUCTOR DE SERICIO9 OPERADOR MAQUINARIA PESADA9 OPERADOR CAMIÓN PLUMA9 TRUNO B
KEFE DE ADQUISICIONES
ENCARGADO DE COMPRAS TURNO
EPEDITOR TURNO A
A
EPEDITOR TURNO B
ENCARGADA DE COMPRAS TURNO
BODEGUERO TURNO A
B
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TIEMPO PARA PARA SU SU DESARROLLO DESARROLLO.
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RECLUTAMIENTO
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SELECCION
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SET DE ENTREISTAS N.W Pre;unat * re#uta"ient&? OO.CC TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
NO
NO
PRIMERA MAESTRO
N% + -,"#%
SEGUNDA AYUDANTE OO.CC TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
NO SI SI SI
NO
N% + -,"#%
SEGUNDA AYUDANTE
NO SI SI SI
NO
NO TIENE CLARO
NO
PRIMERA MAESTRO SEGUNDA AYUDANTE
NO TIENE CLARO
N% + -,"#%
PRIMERA MAESTRO
OO.CC TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
NO TIENE CLARO
N% + -,"#% NO
Pre;unta - <#&nsidera @ue &s ee#t&s de a i"'e"enta#i=n de esta erra"ienta 'ueden ser ene#i&s 'ara su ad"inistra#i=n? OO.CC TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI SI
PRIMERA MAESTRO
SI
NO
SEGUNDA AYUDANTE OO.CC TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
N% + -,"#% SI SI SI
NO
N% + -,"#%
SEGUNDA AYUDANTE
PRIMERA MAESTRO SEGUNDA AYUDANTE
NO TIENE CLARO
N% + -,"#%
PRIMERA MAESTRO
OO.CC TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
NO TIENE CLARO
NO SI SI SI
NO
NO TIENE CLARO
NO NO N% + -,"#%
Pre;unta <#u ser)a su 'er#e'#i=n #&"& traaFad&r #&n res'e#t& a @ue a e"'resa @uisiera i"'e"entar estas erra"ientas de ;esti=n? OO.CC TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
POSITIA SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
SI
OO.CC TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
POSITIA SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
SI
OO.CC TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
POSITIA SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
SI
NEGATIA
NO TIENE CLARO
NEGATIA
NO TIENE CLARO
NEGATIA
NO TIENE CLARO
Pre;unta 0 <&> en d)a a e"'resa SIGMA S.A n& a'i#a > ni utiia estas erra"ientas, #&nsidera @ue est& ;enera ee#t&s ne;ativ&s 'ara e desarr&& ade#uad& de a &r;ania#i=n? OO.CC TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO
NO TIENE CLARO
NO N% + -,"#%
PRIMERA MAESTRO
N% + -,"#%
SEGUNDA AYUDANTE
N% + -,"#%
OO.CC TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO
NO TIENE CLARO N% + -,"#% N% + -,"#%
NO
PRIMERA MAESTRO
N% + -,"#%
SEGUNDA AYUDANTE
N% + -,"#%
OO.CC TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI SI
NO
NO TIENE CLARO
PRIMERA MAESTRO
N% + -,"#%
SEGUNDA AYUDANTE
N% + -,"#%
Pre;unta 1 <#&n&#e #&n #aridad as "eF&ras @ue 'r&'&r#i&na a i"'e"enta#i=n de estas erra"ientas de ;esti=n? OO.CC TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO NO NO
PRIMERA MAESTRO
NO
SEGUNDA AYUDANTE
NO
OO.CC TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO
NO TIENE CLARO N% + -,"#%
NO
PRIMERA MAESTRO
NO
SEGUNDA AYUDANTE
NO
OO.CC TUENO C CAPATAZ MAESTRO MAYOR MAESTRO
NO TIENE CLARO
SI SI SI
NO
NO
PRIMERA MAESTRO
NO
SEGUNDA AYUDANTE
NO
NO TIENE CLARO
Pre;unat * re#uta"ient&? ELECTRICOS
SI
TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
NO
PRIMERA MAESTRO
N% + -,"#%
SEGUNDA AYUDANTE
NO
ELECTRICOS
SI
TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
NO
NO TIENE CLARO
NO
ELECTRICOS
SI
TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
NO TIENE CLARO
NO
NO
NO TIENE CLARO
Pre;unta - <#&nsidera @ue &s ee#t&s de a i"'e"enta#i=n de esta erra"ienta 'ueden ser ene#i&s 'ara su ad"inistra#i=n? ELECTRICOS
SI
TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
NO
SEGUNDA AYUDANTE
NO TIENE CLARO
N% + -,"#%
ELECTRICOS
SI
TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
NO
NO TIENE CLARO
NO
ELECTRICOS
SI
TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
SI
NO
NO TIENE CLARO
Pre;unta <#u ser)a su 'er#e'#i=n #&"& traaFad&r #&n res'e#t& a @ue a e"'resa @uisiera i"'e"entar estas erra"ientas de ;esti=n? ELECTRICOS
POSITIA
TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
SI
ELECTRICOS
POSITIA
TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
SI
ELECTRICOS
POSITIA
TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
PRIMERA MAESTRO
SI
SEGUNDA AYUDANTE
SI
NEGATIA
NO TIENE CLARO
NEGATIA
NO TIENE CLARO
NEGATIA
NO TIENE CLARO
Pre;unta 0 <&> en d)a a e"'resa SIGMA S.A n& a'i#a > ni utiia estas erra"ientas, #&nsidera @ue est& ;enera ee#t&s ne;ativ&s 'ara e desarr&& ade#uad& de a &r;ania#i=n? ELECTRICOS
SI
TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO
NO TIENE CLARO
N% + -,"#%
PRIMERA MAESTRO
N% + -,"#%
SEGUNDA AYUDANTE
N% + -,"#%
ELECTRICOS
SI
TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
SI SI SI
NO
PRIMERA MAESTRO
N% + -,"#%
SEGUNDA AYUDANTE ELECTRICOS TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
NO TIENE CLARO
NO SI
NO
NO TIENE CLARO
SI NO N% + -,"#%
PRIMERA MAESTRO
NO
SEGUNDA AYUDANTE
NO
Pre;unta 1 <#&n&#e #&n #aridad as "eF&ras @ue 'r&'&r#i&na a i"'e"enta#i=n de estas erra"ientas de ;esti=n? ELECTRICOS
SI
TURNO A CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO
NO TIENE CLARO
N% + -,"#%
PRIMERA MAESTRO
N%
SEGUNDA AYUDANTE
N%
ELECTRICOS
SI
TURNO B CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO
NO TIENE CLARO
N% + -,"#%
PRIMERA MAESTRO
N%
SEGUNDA AYUDANTE
N%
ELECTRICOS
SI
TURNO C CAPATAZ MAESTRO MAYOR MAESTRO
SI SI
NO
NO TIENE CLARO
N% + -,"#%
PRIMERA MAESTRO
N%
SEGUNDA AYUDANTE
N%
Pre;unat * re#uta"ient&? TRANSPORTES
SI
NO
TRUNO A CONDUCTOR BUS CONDUCTOR DE
NO NO
SERICIOS OPERADOR
NO
DE
NO TIENE CLARO
MAQUINARIA PESADA OPERADOR
SI
CAMIÓN PLUMA TRANSPORTES
SI
NO
TRUNO B CONDUCTOR BUS CONDUCTOR DE
NO NO
SERICIOS OPERADOR
NO
DE
MAQUINARIA PESADA OPERADOR CAMIÓN PLUMA
NO
NO TIENE CLARO
Pre;unta - <#&nsidera @ue &s ee#t&s de a i"'e"enta#i=n de esta erra"ienta 'ueden ser ene#i&s 'ara su ad"inistra#i=n? TRANSPORTES
SI
NO
NO TIENE CLARO
TRUNO A CONDUCTOR BUS CONDUCTOR DE
N% + -,"#% N% + -,"#%
SERICIOS OPERADOR
N% + -,"#%
DE
MAQUINARIA PESADA OPERADOR
SI
CAMIÓN PLUMA TRANSPORTES
SI
NO
NO TIENE CLARO
TRUNO B CONDUCTOR BUS CONDUCTOR DE
N% + -,"#% N% + -,"#%
SERICIOS OPERADOR
N% + -,"#%
DE
MAQUINARIA PESADA OPERADOR CAMIÓN PLUMA
N% + -,"#%
Pre;unta <#u ser)a su 'er#e'#i=n #&"& traaFad&r #&n res'e#t& a @ue a e"'resa @uisiera i"'e"entar estas erra"ientas de ;esti=n? TRANSPORTES
POSITIA
TRUNO A CONDUCTOR BUS CONDUCTOR DE
SI SI
SERICIOS OPERADOR
SI
DE
NEGATIA
NO TIENE CLARO
NEGATIA
NO TIENE CLARO
MAQUINARIA PESADA OPERADOR
SI
CAMIÓN PLUMA TRANSPORTES
POSITIA
TRUNO B CONDUCTOR BUS CONDUCTOR DE
SI SI
SERICIOS OPERADOR
SI
DE
MAQUINARIA PESADA OPERADOR CAMIÓN PLUMA
SI
Pre;unta 0 <&> en d)a a e"'resa SIGMA S.A n& a'i#a > ni utiia estas erra"ientas, #&nsidera @ue est& ;enera ee#t&s ne;ativ&s 'ara e desarr&& ade#uad& de a &r;ania#i=n? TRANSPORTES
SI
TRUNO A CONDUCTOR BUS CONDUCTOR DE
SI
SERICIOS OPERADOR
NO
NO TIENE CLARO
N% + -,"#%
DE
N% + -,"#%
MAQUINARIA PESADA OPERADOR
SI
CAMIÓN PLUMA TRANSPORTES
SI
TRUNO B CONDUCTOR BUS CONDUCTOR DE
SI
SERICIOS OPERADOR
DE
NO SI
MAQUINARIA PESADA OPERADOR CAMIÓN PLUMA
NO
SI
NO TIENE CLARO
Pre;unta 1 <#&n&#e #&n #aridad as "eF&ras @ue 'r&'&r#i&na a i"'e"enta#i=n de estas erra"ientas de ;esti=n? TRANSPORTES
SI
TRUNO A CONDUCTOR BUS CONDUCTOR DE SERICIOS OPERADOR
NO
NO TIENE CLARO
NO N% + -,"#%
DE
N% + -,"#%
MAQUINARIA PESADA OPERADOR
NO
CAMIÓN PLUMA TRANSPORTES
SI
NO
TRUNO B CONDUCTOR BUS CONDUCTOR DE
NO NO
SERICIOS OPERADOR
NO
DE
MAQUINARIA PESADA OPERADOR CAMIÓN PLUMA
NO
NO TIENE CLARO
Pre;unat * re#uta"ient&? ADQUISICIONES
SI
TRUNO A EPEDITOR BODEGUERO
SI SI
ADQUISICIONES
SI
TRUNO B EPEDITOR BODEGUERO
SI SI
NO
NO TIENE CLARO
NO
NO TIENE CLARO
Pre;unta - <#&nsidera @ue &s ee#t&s de a i"'e"enta#i=n de esta erra"ienta 'ueden ser ene#i&s 'ara su ad"inistra#i=n? ADQUISICIONES
SI
TRUNO A EPEDITOR BODEGUERO
SI SI
ADQUISICIONES
SI
TRUNO B EPEDITOR BODEGUERO
SI SI
NO
NO TIENE CLARO
NO
NO TIENE CLARO
Pre;unta <#u ser)a su 'er#e'#i=n #&"& traaFad&r #&n res'e#t& a @ue a e"'resa @uisiera i"'e"entar estas erra"ientas de ;esti=n? ADQUISICIONES TRUNO A EPEDITOR BODEGUERO ADQUISICIONES TRUNO B EPEDITOR BODEGUERO
POSITIA
NEGATIA
NO TIENE CLARO
NEGATIA
NO TIENE CLARO
SI SI POSITIA SI SI
Pre;unta 0 <&> en d)a a e"'resa SIGMA S.A n& a'i#a > ni utiia estas erra"ientas, #&nsidera @ue est& ;enera ee#t&s ne;ativ&s 'ara e desarr&& ade#uad& de a &r;ania#i=n? ADQUISICIONES
SI
TRUNO A EPEDITOR BODEGUERO
SI SI
ADQUISICIONES
SI
TRUNO B EPEDITOR BODEGUERO
SI SI
NO
NO TIENE CLARO
NO
NO TIENE CLARO
Pre;unta 1 <#&n&#e #&n #aridad as "eF&ras @ue 'r&'&r#i&na a i"'e"enta#i=n de estas erra"ientas de ;esti=n? ADQUISICIONES
SI
TRUNO A EPEDITOR BODEGUERO
SI SI
ADQUISICIONES
SI
TRUNO B EPEDITOR BODEGUERO
SI SI
NO
NO TIENE CLARO
NO
NO TIENE CLARO
ESTADISTICAS ENTRE:ISTA. Pre;unat * re#uta"ient&? RESPUESTAS SI NO NO TIENE CLARIDAD TOTAL
NO TIENE CLARO
NO
SI
PREGUNTA & ' X 20 X &2 X ' PERSONAS
12%
20%
PREGUNTA 1
47%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Pre;unta - <#&nsidera @ue &s ee#t&s de a i"'e"enta#i=n de esta erra"ienta 'ueden ser ene#i&s 'ara su ad"inistra#i=n? RESPUESTAS SI NO NO TIENE CLARIDAD TOTAL
PREGUNTA 2 X && X & X ' PERSONAS
15%
NO TIENE CLARO
11%
NO
PREGUNTA 2
53%
SI
0%
10%
20%
30%
40%
50%
60%
Pre;unta <#u ser)a su 'er#e'#i=n #&"& traaFad&r #&n res'e#t& a @ue a e"'resa @uisiera i"'e"entar estas erra"ientas de ;esti=n? RESPUESTAS POSITIO NEGATIO INDIFERENTE TOTAL
PREGUNTA '' X 0X 2X ' PERSONAS
2%
INDIFERENTE
0%
NEGATIVO
PREGUNTA 2
77%
POSITIVO
0%
10%
20%
30%
40%
50%
60%
70%
80%
Pre;unta 0 <&> en d)a a e"'resa SIGMA S.A n& a'i#a > ni utiia estas erra"ientas, #&nsidera @ue est& ;enera ee#t&s ne;ativ&s 'ara e desarr&& ade#uad& de a &r;ania#i=n? RESPUESTAS SI NO NO TIENE CLARO TOTAL
PREGUNTA X 2& X & X ' PERSONAS
NO TIENE CLARO
NO
14%
21%
SI
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
PREGUNTA 4
44%
Pre;unta 1 <#&n&#e #&n #aridad as "eF&ras @ue 'r&'&r#i&na a i"'e"enta#i=n de estas erra"ientas de ;esti=n? RESPUESTAS SI NO NO TIENE CLARO TOTAL
PREGUNTA X 2 X & X ' PERSONAS
14%
NO TIENE CLARO
32%
NO
33%
SI
0%
5%
10%
15%
20%
25%
30%
35%
PREGUNTA 5
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'.2 ANALISIS DE LOS DATOS. Anisis de a in&r"a#i=n Entrevistas individuaes !TraaFad&res E"'rea SIGMA S.A$ Pre;unta * <@u% entiende '&r see##i=n > re#uta"ient&? D!+1?+: C%+-%1 E1" #
;##"!+" 571-" * #!%#d", d ," <1?+ * d#--?+ d #-/#1%1 ;/!"+%1 * "!5>+ d ," <1?+ !#1"#",. P%# ,% "+%9 1 /d -%+=#!"# 3/ 1 /+ !"+6% "d-/"d% "-#-" d ,%1 -%+-%1 #""d%1 + ," +81<"-?+ * 3/ "d!71 1 "-#-"+ " ,%1 -%+-%1 !+-%+"d%1 %# d8#1%1 "/%#1. Pre;unta - <#&nsidera @ue &s ee#t&s de a i"'e"enta#i=n de esta erra"ienta 'ueden ser ene#i&s 'ara su rea en es'e#)#&? D!+1?+: R1/,"d%1 D "-/#d% " 1" +##%<"+9 ,"1 #"5"6"d%#1 +#81"d"1 -%!"#+ 1/ %+?+ -%+ #1-% " 3/ ,%1 4-%1 3/ <+#" ," !,!+"-?+ d 1"1 ;##"!+"1 4-8"!+ /d+ 1# !/* 5+=-%1%1 "+% "#" 1/1 7#"1 " -"#<%9 -%!% "#" , #1% d ,"1 7#"1 + <+#",. S<@+ S5," (200) 1"1 ;##"!+"1 1%+ 8",%1"1 "+% "#" ,%1 #"5"6"d%#1 -%!% "#" ," +1/-?+ %#3/ #%%#-%+" ",%1 5+=-%19 *" 3/ /d -%+%-# d /+" 4%#!" -%!," %d% ,% #4#+ " /+ -"#<%9 "d!71 d -%++# +4%#!"-?+ 8",%1" 3/ 1#8+ d + 1#" !71 47-, 3/ ,%1 #"5"6"d%#1 ,%<#+ "-"# 1%1 -"!5%1. E1 !%#"+ -%+1d#"# 3/ ,"1 "-/d1 1<@+ R.K4##1: 1%+ ," #1/1" !%-%+", * !+", " ,"1 -#-/+1"+-"1 d ," 8d"9 %# ,% "+% 1 1"1 1%+ %18"1 %d#7+ <+#"# "!5>+ 1 % d #1/,"d%1 + , #1% d ,%1 #"5"6"d%#1.
Pre;unta 0 <&> en d)a a e"'resa SIGMA S.A n& a'i#a > ni utiia estas erra"ientas, #&nsidera @ue est& ;enera ee#t&s ne;ativ&s 'ara e desarr&& ade#uad& de a &r;ania#i=n? D!+1?+: A-/",d"d E+ <+#", 1" +##%<"+ #!? #-%+%-# 3/ ," !"*%#" d ,"1 #"5"6"d%#1 ++ -,"#% 3/ ", +% -%+"# -%+ 1"1 ;##"!+"1 1%+ 8"#"d%1 ,%1 4-%1 % -%+1-/+-"1 3/ <+#"9 -#"!+ 1 /+" #--?+ d +1"14"--?+9 *" 3/ ", +% -%+"# -%+ /+ 11!" d <1?+ "d-/"d% ,%1 #1/,"d%1 "-/",1 +% +d#7+ /+" !6%#"9 %# ,% "+% ," #1/1" #-5d" +%1 d" /+" 1", -,"#" -%+ #1-% " 3/ 1 +-1"#% !,!+"# 1"1 ;##"!+"19 d5d% " 3/ "-/",!+ ,%1 #1/,"d%1 +% 1%+ ,%1 1#"d%1 " +8, <+#",. Pre;unta 1 <#&n&#e #&n #aridad as "eF&ras @ue 'r&'&r#i&na a i"'e"enta#i=n de estas erra"ientas de ;esti=n? D!+1?+: B+=-%1 E+ <+#", "+ 1" +##%<"+ +% 1 /+" -,"#d"d -%+ #1-% " ,%1 d8#1%1 5+=-%1 3/ ,1 /d+ #%%#-%+"# 1"1 ;##"!+"1 d <1?+9 ,% 3/ 1 1 d6" + !"+=1% 1 3/ /d #%8%-"# 5+=-%1 " %d% +8, %#<"+$"-%+",9 1<@+ V#<; (&) /+" 1#/-/#" %#<"+$"8" -%##-"!+ d1"d" #1%+d " /+" +-1d"d d ," %#<"+$"-?+9 %# -%+1+ 4"8%#"5,1.
Anisis de a in&r"a#i=n (&#us Gr&u' !TraaFad&res E"'resa SIGMA S.A$ Pre;unta * des#ri'#i&nes de #ar;&? D!+1?+: C%+%-!+% E+ <+#", 1 /+ !"+6% 1%5# ,%1 -%+-%1 * /,$"-?+ d ,"1 ;##"!+"19 ," !"*%#" d ,"1 64"/#"1 !"+41? -%+%-# ,%1 -%+-%1 * ++d "#" 3/ 1 /,$"+9 + <+#", 1% #!#7 " ," !#1" G#/% AMG -%+"# -%+ /+ #1",d% -%+ #1-% " ," d-1?+ d +-%#%#"# 1"1 ;##"!+"1 d <1?+9 *" 3/ 1 d 8", !%#"+-" 3/ , +8, d 64"/#"1 %1" /+" #--?+ 4"8%#"5,9 *" 3/ "1 "!5>+ %d#7+ #-5#,% , #1% d ,%1 #"5"6"d%#1.
Pre;unta sus traaFad&res? D!+1?+: E4-%1 D "-/#d% " 1" +##%<"+9 1 !%#"+ d1"-"# 3/ , 3/% d 64"/#"1 d ," !#1" SIGMA S.A9 1 +-/+#" ",+"d% * !/1#"+ /+" "-/d !/* "5#" * d1/1" "#" !,!+"# -"!5%1 * -%!#+d+ 3/ 1"1 ;##"!+"1 <+#"#"+ -"!5%1 !/* 4"8%#"5,1 "#" %d%1 + <+#",9 !71 "/+ -%+1d#"+d% 3/ ," !#1" 17 dd-"d" " ," #1"-?+ d 1#8-%1 " #"8>1 d #1%+"19 %# ,% "+% 1 ++d 3/ -%+"# -%+ #=,1 "d-/"d%1 * d1-#-%+1 d -"#<% -,"#"19 #!#7 " ," !#1" "8"+$"# d !6%#"# !"+#" ;"-" 1/1 %568%1. Pre;unta 0 see##i&nadas en #&nFunt& #&n as Featuras de #ada rea? D!+1?+: C%,"5%#"-?+ F#+ " 1" +##%<"+ ;/5% #1/1"1 d8dd"19 *" 3/ /+ <#/% -%+1d#" 3/ 1 1 +-1"#% 3/ ,"1 64"/#"1 "#-+ + ," 1,--?+ d -%!+-"1 ,"5%#",1 +-1"#"1 "#" /+ d#!+"d% -"#<%9 #% %# %#% ,"d% 1 %#% <#/% 3/ #4%#$? 3/ 1" !"#" d5 1# #""d" %# 1-",1"1 d, 7#" d #-/#1%1 ;/!"+%19 "!5"1 %+%+1 1%+ 87,d"1 * 1 d1"-" /+ 1#/ d -%,"5%#"-?+ * "-"-?+ +# ,"1 64"/#"1. Anisis de a in&r"a#i=n Te&r)as (unda"entadas !TraaFad&res e"'resa SIGMA S.A$ D "-/#d% " ,%1 "+7,11 #",$"d%1 " ,"1 +#81"19 1 ,%<#? d-"# 8"#"1 d"1 3/ 1 #+ +# ",+ #4%#$"#%+ ,"1 d"1 3/ 1"1 #1%+"1 3/1#%+ !"+41"#9 ,% -/", +%1 #! -%!#+d# 3/ 1 /+ -#% <#"d% d -%+%-!+% "-#-" d, !" d +81<"-?+9 ,% -/", 1 !/* 5+=-%1%9 "+% "#" ,"1 64"/#"1 -%!% "#" ," !#1"9 *" 3/ d 1" !"+#" 1#7 /+ ,+"!+% d #--%+1 -%+ #1-% " ," !,!+"-?+ d 1"1 ;##"!+"1 d <1?+.
Anisis Genera E+ <+#", %d!%1 d+=-"# + #!# ,/<"# 3/ ,"1 64"/#"1 d ," !#1" SIGMA S.A9 -%+1d#"+ 3/ ," !,!+"-?+ d 1"1 ;##"!+"1 d <1?+9 1%+ /+ "%# #", "#" ," %#<"+$"-?+ * %# %#% ,"d% 1 d-" "d!71 3/ 1 /+ 1#/ -%,"5%#"8%9 , -/", "8"," +/1#" ;?11: L%1 -%,"5%#"d%#1 d ," !#1" SIGMA S.A9 + ," #--?+ 3/ ," !,!+"-?+ d #%%-%,%1 * #%-d!+%1 + ," 1,--?+ * #-,/"!+%9 1#7 /+ "%# "#" , d1"##%,,% "d-/"d% d %d" ," %#<"+$"-?+. S<@+ R. V"*+ M%%d* + 1/ ,5#% "d!+1#"-?+ d #-/#1%1 ;/!"+%19 1,--?+ * #-,/"!+% 1 : E, #%-1% d "#"# +d8d/%1 %%#/+"!+9 + 1/=-+ +@!#% * -%+ ,%1 d5d%1 "#5/%1 * 1!/,"#,%1 "#" 3/ 1%,-+ !,% + /+" %#<"+$"-?+. S<@+ R. V. V#;# * ; D"81 + 1/ ,5#% "d!+1#"-?+ d #1%+", * #-/#1%1 ;/!"+%1 1 : E, #%-1% d d+=-"# * "#"# " ," %#<"+$"-?+ " 1%,-"+1 -""-"d%1 d?+%1. C;"8+"% ( &) %+ /+" d=+-?+ 5"1"+ -%!," d #-,/"!+% , #%-1% d R-,/"!+% d P#1%+",9 1 /+ -%+6/+% d >-+-"1 * #%-d!+%1 %#+"d%1 " "#"# -"+dd"%1 %+-",!+ -",=-"d%1 * -""-1 d %-/"# -"#<%1 d+#% d ," %#<"+$"-?+. E1 /+ 11!" %# !d% d, -/", ," %#<"+$"-?+ d8/,<" * %4#- ", !#-"d% d R-/#1% H/!"+% (RRHH)9 ," %%#/+d"d d !,% 3/ #+d ,,+"#. S/ %568% +!d"% 1 "#"# -"+dd"%1 d +# ,%1 -/",1 1 1,--%+"#7 ,%1 4//#%1 +<#"+1 d ," %#<"+$"-?+. E1 #%-1% < /+" ,"+=-"-?+ d ,% 3/ ," %#<"+$"-?+ #3/#9 ,% 3/ , !#-"d% d RRHH /d %4#-#, * >-+-"1 d #-,/"!+% %# ",-"#. (.20). D ,% 3/ 1 /d +4## 3/ , #-,/"!+% +#+% + -%!% %568% "#"# -"+dd"%1 %+-",!+ -",=-"d%1 "#" %-/"# %1-%+1 d+#% d ," %#<"+$"-?+. I!,-" /+ 11!" d +4%#!"-?+ !d"+ , -/", ," %#<"+$"-?+ -%!/+-" * %4#- ", !#-"d% d #-/#1%1 ;/!"+%1 %1-%+1 " -/5##.
E+ 4%#!" 1!, * <+#", 1 /d d=+# " , R-,/"!+% d P#1%+", -%!% , #%-1% 3/ #! d+=-"# +#1"# " -"+dd"%1 -""-"d%1 "#" ,,+"# /+" 8"-"+ >1 #%-1% 1 +-" -%+ ," 5@13/d" d -"+dd"%1 %+-",!+ -",=-"d%1 * #!+" -/"+d% 1 #-5+ ,"1 1%,-/d1 d !,%. B#9 M (&0)9 +d-" 3/ , #=, d -"#<% d#!+"+ + <#"+ !dd" , #%, 3/ ,"1 #1%+"1 6/<"+ + ,"1 %#<"+$"-%+1. E1% ;"- 3/ 1 1# /+ d#!+"d% -%!%#"!+% + /+ +d8d/% %# , 1!, ;-;% d %-/"# /+ d#!+"d% /1% d #"5"6%9 1" d1-#-?+ +%1 #! d!%1#"# 3/ 1"1 ;##"!+"1 1%+ , #+-", +% d /+?+ +# ,%1 #"5"6"d%#1 * ," %#<"+$"-?+9 %# ,% "+% 1/ ",-"-?+ 1+ d/d" + -%!% %568% -+#", !6%#"# , #-,/"!+% " #"8>1 d ," 5@13/d" d #1%+", -%+ #=,1 d?+%1 "#" ,%1 d8#1%1 -"#<%1 * " 1/ 8$ -%+"# -%+ ," -,"#d"d -%+ #1-% " ,"1 4/+-%+1 * #1%+1"5,d"d1 3/ -%+,,8" -"d" /1% d #"5"6%9 #!+d% d 1" 4%#!" -%+"# -%+ #1%+", -",=-"d%9 , -/", #!#7 3/ ," %#<"+$"-?+ /d" d1"##%,,"#1 d !"+#" "d-/"d" d5d% " %d#7 -%+"# -%+ /+ 3/% d #"5"6% d?+%. F%,-; -"d% %# M%+d* (&') %+": ,%1 #=,1 * d1-#-%+1 d -"#<% #%%#-%+"+ /+ #1/!+ d d5#1 * #1%+1"5,d"d1 + #,"-?+ -%+ %#%1 -"#<%19 ,%1 -%+%-!+%1 * ;"5,d"d1 +-1"#%1 * ,"1 -%+d-%+1 d #"5"6% + ,"1 3/ 1 #",$". Ad!+1#"-?+ d #1%+", P#!#" Ed-?+. A+7,11 d ,%1 P#%-1%1 d R-/#1%1 H/!"+%1 (2000) M"#"-"5% I+1/% N"-%+", d C%%#"-?+ Ed/-"8"9 G#+-" G+#", d F%#!"-?+ P#%41%+", S<@+ C;"8+"% ( &) "5"#-" %#" 4%#!" d 4/+ d, #%-1% d #-,/"!+%9 ," -/", ," d=+ -%!% R-,/"!+% M%9 , -/", 1 -%!,!+" , #-,/"!+% #+% * , +#+%. E1 /d 1# "d%"d% d #1 !"+#"1(.2&) (") I+-",!+ #-,/"!+% #+% 1, +% d> ,%1 #1/,"d%1 d1"5,19 (5) I+-",!+ #-,/"!+% +#+% 1 1%,-"+1 d5+ 1# -%+#""d%1. E, #%-1% 1 +-" + , 3/
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CARACTERISTICAS DEL CRITERIO L%1 #1/,"d%1 %+d%1 #!#%+ d!%1#"# 3/ <#"+ "# d ,%1 #"5"6"d%#1 !"+6"+ , !" d +81<"-?+ * 3/ 1/1 #--%+1 4/#%+ %18"1 * ",+"d"1. F/ 4"-5,9 #!+d% %5+# +4%#!"-?+ "#" ,,8"# " -"5% ," +81<"-?+. L"1 +#81"1 #",$"d"1 #!#%+ d"# -%+11+-" ", !" d +81<"-?+ %5++d% +4%#!"-?+ 8",%1" "#" ++d# * -%!#+d# ,"1 #--%+1 3/ %1+ ,%1 -%,"5%#"d%#1 d ,"
PROCEDIMIENTOS O51#8"-?+9 +#81"1 +d8d/",1 * <#/",19 "+7,11 d ,"1 #--%+1. T#"+
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BIBLIOGRA(A A1 #"9 A. (&). M%d%,%<" d ," I+81<"-?+9 ",/1$ Ed%#" S.A.9 B/+%1 A#1. B/%+"-%#9 D. (&0) D--%+"#% d B5,%-%,%<". (2 d.)9 M"#*!"#9 B/+%1 A#1. C%+16% !+#%9 I++%8/! 4/+d"-?+ C;,. (20&). D"<+?1-% * #-%!+d"-%+1. F/#$" L"5%#", d ," G#"+ M+#" C;,+". D#. R%5#% H#+7+d$ S"!# * D#. C"#,%1 F#+7+d$ C%,,"d% * D#". P,"# B"1" L/-%. (200). M%d%,%<" d ," +81<"-?+9 C/"#" d-?+. M>-%: M- G#" H,,. D/--1-;9 M. (&2) T>-+-"1 !%d#+"1 d D#--?+ d P#1%+",9 I5>#-% E/#%" d Ed-%+19 S.A9 M"d#d. E+#3/ F#"+,+ * M"#% #<#. (20&&). C%!%#"!+% %#<"+$"-%+",9 E+4%3/ ,"+% "!#-"+%. M>-%: P"#1%+ d/-"-?+. E+#3/ F#"+,+9 M"#% #<#. (20&2). C%!%#"!+% %#<"+$"-%+",9 P#!#" d-?+. M>-%: P"#1%+ d/-"-?+. G"#* D#11,# * R-"#d% "#,". (200). Ad!+1#"-?+ d #-/#1%1 ;/!"+%1 E+4%3/ ,"+%"!#-"+%. M>-%: P"#1%+ Ed/-"-?+ d M>-%9 S.A. G%5#+% d -;, !+1#% d 1",/d. (200&). M"+/", d P#%-d!+% d R-,/"!+% * S,--?+. S#8-% d S",/d M#%%,"+% S/# O#+ S/5d#--?+ d R-/#1%1 H/!"+%9 &9 . H#+7+d$9 R. ",. (&&) M%d%,%<" d ," I+81<"-?+. M>-%9 DF: M-G#" H,,. IACC (20&). C%++d%1 1!"+"1 & " . S!+"#% d T/,%. Id",5#% C;"8+"%. (2000). Ad!+1#"-?+ d #-/#1%1 ;/!"+%19 Q/+" d-?+. S"+" 49 C%,%!5": M" G#" H,,.
