IN-COMPANY TRAINING REPORT ON
TRAINING & DEVELOPMENT PRACTICES IN ORGANISATIONS A CASE STUDY OF HERO MOTORS COMPLETED IN Hero Motors Limited
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION (BBA)
GURU JAMBHESHAR UNIVERSITY OF SCIENCE & TECHNOLOGY HISAR
TRAINING SUPERVISOR MR! SANJAY MITTAL "HR# M$%$er'
SUBMITTED BY !!!!!!!!!!!!!!! BATCH( BATCH( )**+#)*,) ENROLLMENT NO( !!!!!!!!!!!!!!!
SESSION )**+#)*,)
GURU JAMBHESHAR UNIVERSITY OF SCIENCE & TECHNOLOGY HISAR #,)-**,
PROJECT REPORT ON
TRAINING & DEVELOPMENT PRACTICES IN ORGANISATIONS A CASE STUDY OF HERO MOTORS COMPLETED IN
Hero Motors Limited
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION (BBA)
GURU JAMBHESHAR UNIVERSITY OF SCIENCE & TECHNOLOGY HISAR
TRAINING SUPERVISOR MR! SANJAY MITTAL "HR# M$%$er'
SUBMITTED BY !!!!!!!!!!!!!!! BATCH( BATCH( )**+#)*,) ENROLLMENT NO( !!!!!!!!!!!!!!!
SESSION )**+#)*,)
GURU JAMBHESHAR UNIVERSITY OF SCIENCE & TECHNOLOGY HISAR #,)-**,
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IN#COMPANY IN#COMPANY TRAINING TRAININ G CERTIFICATE CERTIFICATE
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STUDENT.S DECLARATION I hereby declre !h! !he S"##er Tr$%$%& Re'r! c%d"c!ed ! /Tr$i%i% & De0e1o2me%t Pr$3ti3es i% Or$%is$tio%s A C$se St4d5 o6 Hero Motors7 "b#$!!ed
$% 'r!$l *"l*$ll#e%! * !he re+"$re#e%! * bchelr * b"$%e d#$%$!r!$% (BBA) ,&%%!h I%!$!"!e * M%&e#e%! Sc$e%ce- A**$l$!ed !. /"r" ,#bheh0r U%$1er$!y H$r I! $ #y r$&$%l 0r %d !he #e h %! bee% "b#$!!ed *r !he 0rd * %y !her De&ree4d$'l# 4 *ell0h$' r !her $#$lr !$!le r 'r$5e
!!!!!!!!!!!!!!! St4de%t si%$t4re
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DIRECTOR.S CERTIFICATE
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E8ECUTIVE SUMMARY Bed % !he d! cllec!ed !hr"&h !he +"e!$%%$re %d $%!erc!$% 0$!h !he **$c$l %d e8ec"!$1e * Her M!r Tr$%$%& $ c%$dered '$!$1e !e' !0rd "&#e%!!$% * !he %0led&e be by !he re'%de%! The b9ec!$1e * !he !r$%$%& 'r&r##e 0ere brdly %0% ! !he re'%de%! 'r$r ! !!e%d$%& !he# The !r$%$%& 'r&r##e 0ere de+"!ely de$&%ed ! c!er ! !he de1el'#e%!l %eed * !he re'%de%! S#e * !he re'%de%! "&&e!ed !h! !he !$#e 'er$d * !he !r$%$%& 'r&r##e 0ere le %d !h" %eed ! be $%creed S#e * !he re'%de%! l "&&e!ed !h! "e * l!e! !r$%$%& #e!hd 0$ll e%h%ce !he e**ec!$1e%e * !he !r$%$%& 'r&r##e S#e re'%de%! bel$e1e !h! !he !r$%$%& e$% c"ld be #de #re e8c$!$%& $* !he e$% hd bee% #re $%!erc!$1e %d $% l$%e 0$!h !he c"rre%! 'rc!$ce $% !he #re! The !r$%$%& $d "ed 0ere hel'*"l $% $#'r1$%& !he 1erll e**ec!$1e%e * !he !r$%$%& 'r&r##e The !r$%$%& 'r&r##e 0ere ble ! $#'r1e %:!he:9b e**$c$e%cy S#e re'%de%! l rec##e%ded !h! !he %"#ber * !r$%$%& 'r&r##e be $%creed The r&%$5!$% #y "!$l$5e b!h "b9ec!$1e %d b9ec!$1e ''rch *r !he !r$%$%& 'r&r##e The r&%$5!$% #y c%$der de'"!$%& ech e#'lyee ! !!e%d ! le! %e !r$%$%& 'r&r##e ech yer The I%:h"e !r$%$%& 'r&r##e 0$ll be be%e*$c$l ! !he r&%$5!$% 0ell e#'lyee $%ce $! 0$ll hel' e#'lyee ! !!e%d !he$r **$c$l 0r 0h$le "%der&$%& !he !r$%$%& The r&%$5!$% c% l rr%&e 'r! !$#e !r$%$%& 'r&r##e $% !he **$ce 're#$e *r hr! d"r!$%- '%%$%& 1er *e0 dy- $% rder ! 1$d %y $%!err"'!$% $% !he r"!$%e 0r The r&%$5!$% c% rr%&e !he !r$%$%& 'r&r##e de'r!#e%! 0$e $% rder ! &$1e *c"ed !!e%!$% !0rd !he de'r!#e%!l re+"$re#e%!
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AC9NOLEDGEMENT The 'ree%! 0r $ % e**r! ! !hr0 #e l$&h! % /Tr$i%i% & De0e1o2me%t Pr$3ti3es i% Or$%is$tio%s A C$se St4d5 o6 Hero Motors7 The 0r 0"ld %!
h1e bee% '$ble ! c#e ! !he 'ree%! h'e 0$!h"! !he ble &"$d%ce"'er1$$% %d hel' ! #e by %"#ber * 'e'le
<$!h dee' e%e * &r!$!"de I c%0led&ed !he e%c"r&e#e%! %d &"$d%ce rece$1ed by #y r&%$5!$%l &"$de Mr! S$%:$5 Mitt$1 "HR#M$%$er' %d !her !** #e#ber 0ell *r &"$d$%& #e !hr"&h"! !he 0r %d h%dl$%& #y ech +"ery 0$!h &re! '!$e%ce !
L! b"! %! !he le! I 0"ld l l$e ! !h% #y *#$ly %d *r$e%d 0ell *r #!$1!$%& #e %d c%!$%""ly "''r!$%& #e 0he%e1er I %eed
I c%1ey #y her!*"l **ec!$% ! ll !he 'e'le 0h hel'ed %d "''r!ed #e d"r$%& !he c"re- *r c#'le!$% * #y Pr9ec! Re'r!
!!! REGD NO!( !!!
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TABLE OF CONTENTS S!No
TOPIC
P$e! No
CHAPTER , # INTRODUCTION >> O1er1$e0 * I%d"!ry 0hle >2 Pr*$le * !he Or&%$5!$% •
Or$&
%$•
Rece%! Ach$e1e#e%!
•
M$$% ? @$$%
•
Prd"c!
•
Or&%$5!$% S!r"c!"re
>3 I%!rd"c!$% ! !he T'$c4T$!le4Prble# S!"d$ed
CHAPTER ) # OBJECTIVE & METHODOLOGY 2> Ob9ec!$1e * !he S!"dy 22 Reerch Me!hdl&y •
Reerch De$&%
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S"rce * d!
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S#'l$%& Tech%$+"e
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S#'le $5e- $* %y
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Me!hd * d! cllec!$%
•
Tl %d !ech%$+"e * %ly$
23 L$#$!!$% * !he S!"dy
CHAPTER ; # DATA ANALYSIS & INTERPRETATION CHAPTER < # FINDINGS CHAPTER - # RECOMMENDATIONS ANNE8URES •
Q"e!$%%$re4
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Tble4/r'h4 A%%"l Re'r! * C#'%y4I%d"!ry e!c
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A%y !her rele1%! dc"#e%!
BIBLIOGRAPHY=REFERENCES
CHAPTER#, INTRODUCTION
INTRODUCTION ,!,! O0er0ie> o6 I%d4str5 $s $ >?o1e INTRODUCTION TO THE RESEARCH TOPIC
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Her M!r L$#$!ed %d $r$" Cr'r!$%- C#'%y *r# S"#$!# /r"' * ,'% *r#ed ,$%! @e%!"re C#'%y- M"%9l $r$" I%d"!r$e (P) L!d ! #%"*c!"re Bre D$c- Bre Dr"#- Cyl$%der blc- Pre"re 'l!e- Bre 'l!e %d S!eer$%& %"cle *r "!#!$1e r$&$%l e+"$'#e%! #%"*c!"rer $% !he I%d$% %d 1ere #re!
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2 Udy& R!!% A0rd *r# C'! A#r$%der S$%&h *r#er CM * P"%9b *r "!!%d$%& c%!r$b"!$% !0rd ec%#$c de1el'#e%! * !he S!!e (P"%9b) 3 JS##% P!rK 0rd !0rd h$&he! c%!r$b"!$% ! e8che+"er * !he !!e /1! be!0ee% yer >7:>; ! >:2 6 JI%d$r /%dh$ N!$%l U%$!yK 0rd ! rec&%$5e h$ c$l c%!r$b"!$% 7 JP"%9b R!!%K 0rd ! c##e#r!e h$ c%!r$b"!$% ! !he !!e ec%#y I%terest to>$rds Liter$t4re
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Mr M"%9l !r!ed Her Cycle $% >7; 0$!h l$#$!ed re"rce %d % !ech%$cl +"l$*$c!$% He hd #$&r!ed *r# P$!% %d e! "' B$:cycle 'r! "%$!
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L"dh$% He hd be*re h$# !he *r#$dble chlle%&e * 'r1$d$%& l0 c! #e% * !r%'r!!$% ! % **rdble c! *r !he C##% #% !he AAM ADMI He ch$e1ed !h! "cce*"lly %d !dy Her Cycle *e!"re $% !he /"$%%e B * <rld recrd *r #%"*c!"r$%& >7 B$:cycle d$ly Mr M"%9l hd '$%eered !he c%ce'! *- Off the assembly line $% I%d$ %d a pull based supply system - 0h$ch 0 heerly dr$1e% by !he c%!r$%! * c'$!l I%'$!e *
r'$d $%d"!r$l$5!$% he #$%!$%ed Her Cycle lb"r $%!e%$1e "%$! $%ce *r h$# !he e#'lyee 0ere % e8!e%ded *#$ly M! * !he# h1e 9$%ed %d re!$red *r# Her Cycle- 0h$ch $ % #e% ch$e1e#e%! The &r0!h %d 'r'er$!y * Her Cycle 0 %! 9"! re!r$c!ed ! !he 'r#!er b"! 0 hred 0$!h !he 1e%dr- deler %d !her c$!eThe lyl!$e de1el'ed re #"!"l %d e1erl!$%& Tdy L"dh$% $ y%%y#" 0$!h Her Cycle %d lr&e ''"l!$% $ de'e%d%! e$!her d$rec!ly r $%d$rec!ly % Her Cycle A 'r! * cr'r!e c$l re'%$b$l$!y Mr M"%9l $ %0% *r h$ h$&he! c%!r$b"!$% ! !he e8che+"er * !he P"%9b S!!e /1! He h bee% ccred$!ed 0$!h !he JS##% P!rK *r h$ c%!r$b"!$% #de ! !he !!e *r e1erl yer So3i$1 de0e1o2me%t
The "cce * #% $ ! &"&ed %! '"rly *r# h$ 0el!h4 'r'er$!y r ec%#$c !%d$%& b"! l % 0h! he &1e bc ! c$e!y Mr M"%9l h #de $&%$*$c%! c%!r$b"!$% ! !he c$e!y by e!bl$h$%& #%y chl- clle&e 4 $%!$!"!$% %d h'$!l be%e*$!$%& !he c$e!y ! lr&e Mr M"%9l h %"r!"red chl %d $%!$!"!$% $% %d r"%d L"dh$% : 1er 2- ch$ldre% &e! ed"c!$% e1ery yer There re c%ce$% *r !"de%! *r# ec%#$clly 0eer ec!$% %d !he$r e#'lyee He h e! "' 0rld cl #ed$cl *c$l$!y $% !he %#e * JDy%%d Med$cl Clle&eK (DMC) The h'$!l $ e+"$''ed 0$!h #! #der% e+"$'#e%! %d *c$l$!$e There $ h$&hly e8'er$e%ced4ded$c!ed !e# * dc!r ! 'r1$de h$&h +"l$!y !re!#e%! ! % **rdble c! ,!)!;( COMPANY.S VISION AND VALUES
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Hero Gro42 '$re ! del$1er !he be! %d !he #! c!:e**ec!$1e 'rd"c! ?
l"!$% e#'0ered by "'er$r !ech%l&$e The /r"' $ c##$!!ed ! e%"re 1l"e *r #%ey by de1el'$%& h$&h:+"l$!y- e%1$r%#e%!:*r$e%dly %d e**$c$e%! l"!$% !h! *"l*$ll !he d$1ere %eed * c"!#er “At Hero Motors, we are committed to give our best and achieve the highest standards in Performance, Quality, Systems, Care and Relationshis! And then we want to beat these high standards and go further"because anything that can be done, can be done better!# :P%9 M"%9l: M%&$%& D$rec!r- Her M!r L!d
Bo$rd o6 dire3tor
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,!)!- Or$%i$tio% Str43t4re
,!; I%trod43tio% to t?e To2i3=Tit1e=Pro1em St4died HR POLOCY OF HERO MOTORS
Pe'le re !he %ly l$1$%& %d ''rec$!$%& e! %y r&%$5!$% 'ee %d 0e ! Her M!r cher$h !he c%!r$b"!$% * ech e#'lyee %d l$&% $%d$1$d"l 'er*r#%ce ! !r!e&$c b"$%e &l The &"$d$%& Pr$%c$'le *r ll Per%%el Pl$c$e re e%"#er!ed bel0. SIN/LE STATUS. All Her M!r e#'lyee re'ree%! !he cre 1l"e * !he c#'%y %d %! * % $%d$1$d"l
E$r%i% Le$r%i% Gro>t?
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The cr%er!%e * "r HR 'h$l'hy $ l$d % !he *c! !h! ! HML 0e d%K! 0$h ! 'r1$de 9b- 0e 'r1$de 1c!$%
N $%d$1$d"l $ &re!er !h% !he !e# %d rel$5$%& !h$ *c! 0e $%1e '$r$! * !e# c"l!"re Pe'le re e%c"r&ed ! e8!e%d "''r! 1er!$clly %d hr$5%!lly ! e8'ed$!e !he 'ce * #"!"l &r0!h
CAMPUS RECRUITMENTS
NASSCOM !!e !h! $% I%d$ !here $ c"!e hr!&e *r 1$lb$l$!y * !le%!ed e%&$%eer *r !he $%d"!ry S$%ce 0e c%!%!ly !r$1e ! recr"$! !he be! !le%!- Her M!r h de1el'ed !r%& $%d"!ry ? cde#$ l$%
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e%!h"$# %d 5el ! 'r1e !he#el1e S!"de%! *r# !' cde#$c $%!$!"!$% cr I%d$ re '$ced "' ! 0r % l$1e !ech%$cl %d b"$%e #%&e#e%! 'r9ec! ! "r #"l!$:lc!$%l **$ce O"r !r%& /rd"!e e%&$%eer Tr$%$%& %d M%&e#e%! Tr$%ee 'r&r# h $&%$*$c%!ly c%!r$b"!ed ! "r c"l!"rl %d $%!ellec!"l d$1er$!y
I% !he yer 2=- Her M!r recr"$!ed 'l * 7 *reh /ET 0h h1e bee% brbed $% 1r$" *"%c!$% *!er % yer l%& r$&r" !r$%$%& % de1el'#e%! 'rced"re
TRAINING & DEVELOPMENT
The ler%$%& c"r1e ! Her M!r $ %e1er ll0ed ! !"r!e The h"%&er ! &r0 %d !he '$r$! * ler%b$l$!y re h$&h !h! e1e% $% !h$ r'$d ch%&$%& e%1$r%#e%! 0e $%d"b$!bly re!$% "r '$!$% $% !he *re*r%! O"r *r#e0r *r c%!$%"" ler%$%& ! Her M!r $ 0e1ed #e!$c"l"ly r"%d %"#ber * *c"ed 'r&r# *r "r e#'lyee Thee r%&e *r# #9r $%$!$!$1e "ch !he lederh$' De1el'#e%! Pr&r# ! #9r $%!$!"!e *r# !he !' #%&e#e%! ! 1r$" %&$%& #%&e#e%! de1el'#e%! %d 'er%l $#'r1e#e%! '!&r#
2
'r&ree ! 1r$" cch$%& e$% ! e%$r lederh$' le1el Tr$%$%& %d de1el'#e%! $%$!$!$1e re 1$lble ! ech #$le!%e %d c1er !he *ll0$%& . :
h1e % e%!ry:le1el
!ech%$cl
!r$%$%& 'r&r#- 0h$ch $ *r d"r!$% * >2 0ee Th$ 'r&r# h bee% ec$*$clly de$&%ed by "r e8'er! ! ll0 !he y"%& %d %e0 h$re ! $#b$be !he Her M!r c"l!"re- y!e# ? 'rcee %d !re%&!he% !he *"%d!$% * !he 0hle r&%$5!$%
Her M!r h !r%& *c" % +"l$!y 'rcee %d #e!hdl&$e
Pr&r# ! e%h%ce !he #%&er$l c'b$l$!$e %d lederh$' b$l$!$e- ! e%ble be!!er c"!#er !$*c!$%- ch$e1e r&%$5$%l 1$$% %d cre!e h$&h 'er*r#$%& #"l!$:c"l!"rl !e#
Th$ 'r&r# h bee% $%!rd"ced l! yer ! ddre !he $"e * "!$%ed &r0!h by de1el'$%& !he '!e%!$l * ey lederh$' '$!$% $% !he r&%$5!$% !h"&h *r#l %d !r"c!"red ed"c!$% 'r&r#
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The #! $&%$*$c%! !!r$b"!e * !h$ 'r&r# $ !h! $! ll0 !he e%$r #%&e#e%! ! "%der!%d !he 1r$" !l 1$lble ! *c$l$!!e !r!e&$c &r0!h %d 'r1$de !he# &lbl e8'"re
The De1el'#e%! Ph$l'hy ! Her M!r $# ! e+"$' 'r!$c$'%! 0$!h !he %0:h0 ! l *r !he be! 0y ! h%dle $!"!$% r!her !h% !ech$%& !he# !he %e 0y ! d $! Ech $!"!$% $ "%$+"e %d h"ld be !he 0y ! h%dle $! %d %e ee' e1l1$%& *r# rel l$*e $!"!$%
PEOPLE & CULTURE
The c"l!"re $% Her M!r $ "%$+"e ble%d * !he ; crre 1l"e !h! b$%d !&e!her ech %d e1ery e#'lyee * !he r&%$5!$% I! $ $#'er!$1e *r ll ! de#%!r!e !he *ll0$%& beh1$r $% ll re * 'er*r#%ce .
CUSTOMER FOCUS .
INTEGRITY
.
EMPOERMENT
. The 0rld $ *l! *r " !here*re le * h$errchy %d #re * dec$$%:#$%& '0er 1e!ed 0$!h "r e#'lyee .
22
INNOVATION AND VELOCITY
.
DEMOCRACY
.
GO FURTHER!!!
. O"r #%&e#e%! 'h$l'hy y $! ll : IF SOMETHIN/ CAN BE DONE- IT CAN BE DONE BETTER . "r e%e * "r&e%cy $ #%$*e!ed $% !$#ely- c"!#er : *c"ed EECUTION
EMPLOYEE BENEFITS
The cr%er!%e * "r HR 'h$l'hy $ l$d % !he *c! !h! ! HML 0e d %! 0$h ! 'r1$de 9b- 0e 'r1$de 1c!$%
. C#'e!$!$1e 'y 'c&e . Shr! !er# %d l%& !er# $%ce%!$1e 'l%
23
. A%%"l Per*r#%ce b%" ( 'er el$&$b$l$!y %d c#'%y '$l$cy )
/lbl ler%$%& e%!er'r$e . Tr$%$%& %d de1el'#e%! . L%& !er# #ed$cl $%"r%ce . Lederh$' de1el'#e%! 'r&r# .
. De*$%$!$% * creer '!h . S"cce$% 'l%%$%& . ,b r!!$% ( #"l!$ d$c$'l$%ry creer ) . <r l$*e bl%ce
E#'l'yee %! %ly hre b"$%e 'er*r#%ce- &l- 'l%- !r!e&$e b"! l !he$r 'er%l l$1e 0$!h ech !her A #ll b$r!hdy 0$h- &e! 0ell % #$l*r$e%dly 9e- h1$%& l"%ch !&e!her re *e0 0y 0e ll0 e#'lyee ! b%d %d l$1e !he 0r e%1$r%#e%!
26
LITERATURE REVIE SYSTEMATIC APPROACH TO TRAINING ORGANISATIONAL ANALYSIS
•
Ide%!$*$c!$% * r&%$5!$%l b9ec!$1e4%eed4&r0!h '!e%!$l %d re"rce
TAS9 ROLE ANALYSIS •
Ide%!$*$c!$% * %0led&e- $ll %d !!$!"de re+"$red
MANPOER ANALYSIS •
Ide%!$*$c!$% 4de*$%$!$% * !r&e! ''"l!$% %d 'er*r#%ce %ly$
STATEMENT OF TRAINING NEED •
Ide%!$*$c!$% * &' be!0ee% e8$!$%& %d re+"$red le1el * %0led&e $ll %d !!$!"de •
Il!e 'rble# re #e%ble ! rel"!$% !hr"&h !r$%$%&
SETTING TRAINING OBJETIVES •
I% !er# * beh1$rl chr&e •
I% !er# * "!'"!4re"l!
DEVELOP MEASURES FOR JOB PROFICIENCY
DEVELOP TRAINING POLICY PLAN PROFICIENCY
PLAN AND DESIGN TRAINING AND PROGRAMME
C"re c%!r"c!$%
•
•
Arr%&e re"rce
CONDUCT TRAINING PROGRAMMES
I%d$1$d"l
•
•
/r"'
27
•
O%:!he 9b
FOLLO UP AND EVALUATION •
Crry "! e1l"!$% ! 1r$" 'he &$%! !he !r$%$%& b9ec!$1e e! •
De1el' *ll0:"' #e"re *r #%$!r$%&
VALIDATE •
A&$%! #e"re * 9b 'r*$c$e%cy
ENSURE FEEDBAC9 OF RESULTS
REVISE IF NECESSARY
2;
DETERMINING TRAINING NEEDS AND PRIORITIES M%&e#e%! c% de!er#$%e !he !r$%$%& %eed by %0er$%& !he *ll0$%& +"e!$%. $r% $ m$%$er t?$t em21o5ee tr$i%i% m$5 e %e3ess$r5@
Clerly- !he #re b1$"- %e rel!e d$rec!ly ! 'rd"c!$1$!y $%de+"!e 9b 'er*r#%ce "#$%& !he $%d$1$d"l $ #$%& !$*c!ry e**r!- !!e%!$% h"ld be &$1e% !0rd r$%$%& !he $ll le1el * !he 0rer
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#y be * &re!er rele1%ce Nr 0"ld !r$%$%& be !he %0er * !he 'rble# l$e "!$de !he 9b c!$1$!y $!el* Fr e8#'le- $* lr$e re l0- $* "'er1$$% $ 'r- $* 0rer be%e*$! re $%de+"!e r $* !he 'hy$cl 0r !ry"! $ de*$c$e%!- 'e%d$%& % e#'lyee !r$%$%& #y h1e l$!!le r % e**ec! % 'rd"c!$1$!y- $%ce $%de+"!e 'er*r#%ce $ d"e ! c%d$!$% !h! !r$%$%& c%%! re#edy Tr$%$%& c% e%h%ce $ll b"! de %!h$%& ! rel$e1e #%!%y O%ce $* h bee% de!er#$%ed !h! !r$%$%& $ %ecery- !r$%$%& &l #"! be e!bl$hed M%&e#e%! h"ld e8'l$c$!ly !!e 0h! ch%&e r re"l! re "&h! *r ech e#'lyee I! $ %! de+"!e #erely ! y !h! ch%&e $% e#'lyee %0led&e$ll- !!$!"de r c$l beh1$r $ de$rble- 0e #"! clr$*y 0h! $ ! ch%&e- %d by h0 #"ch Thee &l h"ld be !%&$ble- *e$ble %d #e"rble I! h"ld be cler b!h ! !he #%&e#e%! 0ell !he e#'lyee
2
Fi! No! ,!,( TRAINING NEEDS
Or$%i$tio%$1
I%di0id4$1
: Ide%!$*$ed !hr"&h !he cr'r!e MBO er$" I! &$1e !he %ecery $%*r#!$%- re&rd$%& !he &' 0h$ch 're1$l M$%$er
O2er$ti0e
Perso%%e1
Perso%%e1
:
Tr$%$%&
$de%!$*$ed
%eed !hr"&h
e#'lyee r!$%& y!e#
Eter%$1 Tr$i%i%
I%ter%$1 Tr$i%i%
: E8'"re
: Need $de%!$*$ed
''r1ed by
!hr"&h ''r$l
d$1$$%l d$rec!r
y!e#- %d 'r&r##e
%d #%$!red by
#%$!red by cr'r!e
cr'r!e !r$%$%&
!r$%$%& %d
%d de1el'#e%!
de1el'#e%! #%&er
#%&er
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TYPES OF TRAINING METHODS The !r$%$%& #e!hd 0h$ch re &e%erlly "ed $% % r&%$!$% re cl$*$ed $%! !0 $e ) O% !he 9b b) O** !he 9b Tr$%$%&- 'rce * l%& !e# ler%$%& $ ee%!$lly de1el'#e%!l !l Thr"&h- e**ec!$1ely "!$l$5$%& !h$ !l- !he r&%$!$% e8'ec! ! ch$e1e creer b9ec!$1e Se%$!$5e e#'lyee !0rd !he$r rle $% ch$e1$%& !he r&%$5!$%l 1$$% * Lederh$' !hr"&h D$**ere%!$!$% C%!r$b"!e !0rd !he creer 'r&re$% * !he e#'lyee by $#'r!$%& %0led&e * % dd$!$%l r re$%*rc$%& %!"re- de1el'$%& $ll %d br$%&$%& b"! de$red !!$!"d$%l ch%&e #%& !he# Th$ 0"ld %! #erely 'r1e e**ec!$1e $% $!$%& !he# ! ch$e1e r&%$5!$%l &l b"! l e%ble e%h%ce#e%! * !he$r el* e!ee# %d el* c%*$de%ce ! *ce e8!er%l chlle%&e O"r $ ch%&$%& %d dy%#$c r&%$!$% 0h$ch h ! 'y c%$derble e#'h$ % !r$%$%& %d re!r$%$%& $! e#'lyee ! e%ble !he# ! be c#'e!e%!- c##$!!ed %d h !he c'c$!y ! ch%&e ccrd$%& ! !he e8!er%l %d $%!er%l de#%d %d 're"re Tr$%$%& * e#'lyee $ %! #erely !he re'%$b$l$!y * !he #%&e#e%! r !he !r$%$%& cell l%e- b"! !he re'%$b$l$!y * de'r!#e%! #%&er 0ell Accrd$%&ly- !he h"#% re"rce de'r!#e%! #"! e%ble !he$r $%1l1e#e%! $% !he 'rce I% !he 'rce * e#'lyee !r$%$%& %d de1el'#e%! TRAINING STEPS
There re *"r b$c !e' $% crry$%& "! !he !r$%$%& *"%c!$%. •
Ae#e%! * Tr$%$%& %eed (A)
•
De$&%$%& !he !r$%$%& c!$% 'l% (B)
3
•
Ad#$%$!r!$% * !r$%$%& (C)
•
Re!r$%$%& %d Re$%*rce#e%! * !r$%$%& (D)
"A' ASSESSMENT OF TRAINING NEEDS
There re *$1e !e' !0rd !he e#e%! %d %ly$ * !r$%$%& %d de1el'#e%! * !he r&%$!$% Cllec!$% * $%*r#!$% !hr"&h $%!er1$e0$%& %d d$c"$%& 0$!h ey 'er%%el b!h $%$de %d "!$de !he r&%$!$% r 'ec$*$c de'r!#e%! ber1$%& !he 0r 'lce- 0r$%& c%d$!$%- 'rcee %d "!c#e e8#$%$%& recrd- !her 0r$!!e% $%*r#!$% %d %%"l e#'lyee ''r$l C#'re 'er*r#%ce * ech de'r!#e%! %d ech e#'lyee &$%! b9ec!$1e!r&e! %d !%drd e! *r !he# %d ee'$%& $% #$%d *"!"re 0r re+"$re#e%! $% !he r&%$!$% Ide%!$*y c"e * 'rble# *ced by !he r&%$!$% ! e%ble !he #%&e#e%! ! !r$% !he e#'lyee $% h%dl$%& !he 'rble# 0ell l1$%& !he 'rble# $% !$*c!ry #%%er Se&re&!e $de%!$*$ed 'rble# $%! 'rble# re+"$r$%& !** de1el'#e%! c!$% "ch !r$%$%& %d $%! 'rble# re+"$r$%& !her #%&e#e%! c!$%- !h! !hee 'rble# re cc"r!ely ddreed Pr$r$!$5e !r$%$%& c!$% $% ccrd%ce ! 0here !he !r$%$%& %eed $ #re "r&e%! DESIGNING TRAINING PROGRAMME!
H1$%& c#'le!ed !he &r"%d 0r * !r$%$%& %eed %d e#e%! 0hereby !r$%$%& &' re $de%!$*$ed %d 'r$r$!$5ed- !he %e8! !e' $ ! de$&% !he !r$l$%& c!$% 'l% 0h$ch $%1l1e !he *ll0$%&. TYPES OF TRAINING ADDRESSING VARIOUS TRAINING NEEDS( •
E%!ry !r$%$%& $%1l1$%& %e0 recr"$! %d e#'lyee re+"$red ! !e %e0 9b
•
Prble# rel"!$% !r$%$%& ! #ee! hr!*ll r de*$c$e%cy $% 9b 'er*r#%ce
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•
Tr$%$%& *r ch%&e ! 're're e#'lyee *r 9b $de%!$*$ed $% %er *"!"re
•
De1el'#e%! ! e+"$' e#'lyee ! #ee! r&%$5!$%l ch%&e $% *"!"re
Tr$%$%& $#'r!ed $% %y !y'e 0"ld be $ll- !!$!"de r %0led&e bed !r$%$%& r c#b$%!$% * !he !hree •
Ide%!$*y$%& !he Tr$%ee &r"'
•
Ide%!$*y$%& !he #! e**ec!$1e !r$%$%& #e!hdl&y
•
Clr# !r$%$%& "!$de !he r&%$!$% !hr"&h e8!er%l &e%c$e *r #ee!$%&
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32
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33
T$1e No! ,!,( FRAMEOR9 FOR EVALUATION OF TRAINING
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36
$% !r$%$%& $!"!$%
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37
$%c$de%! $% 0h$ch !he e#'lyee de#%!r!ed $#'r1e#e%! $% %0led&e4$ll4!!$!"de (1$$) Sel*:''r$l- "ed $% c%9"%c!$% 0$!h ''r$l by 7 C%e+"e%ce E1l"!$%
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3;
TRAIN RAININ ING G
AND
DEVE DEVEL LOPME OPMEN NT
STRA ST RAT TEG EGY Y
IN
HERO HE RO
MOTORS E8ISTING TRAINING ACTIVITIES AT HERO MOTORS
Her M!r $ 1ery re&"lr $% 'r1$d$%& !r$%$%& ! $! !** I% rece%! !$#e d$**ere%! $%d * !r$%$%& h1e bee% $#'r!ed ! !he Her M!r !** L$e
Re&"lr !r$%$%& % 'er%l hy&$e%e *r h' *lr 0rer
$5e% h bee% $#'le#e%!ed % h' *lr 0ere hy&$e%e %d Cle%l$%e 0ere !he #$% re * c%cer%
$5e% h l bee% $#'le#e%!ed ! **$ce e8ec"!$1e le1el 0ere !he !** $ &$1e% !r$%$%& % h0 ! #$%!$% !he$r *$le- c'$e %d !her ''er 0r $% y!e#!$c #%%er
Al !here re 1r$" 1r$" !r$%$%& 'r&r##e 'r&r##e 0h$ch h1e bee% $#'r!ed $#'r!ed 'er !he %eed %d re+"$re#e%! * e#'lyee L$e
•
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F$re *e!y
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Sel* d$c$'l$%e
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C#'"!er ed"c!$%
Her M!r !r$e ! 'r1$de !r$%$%& 0h$ch c% be '!$#lly "!$l$5ed The !r$%$%& 'r&r##e re de$&%ed de $&%ed $% "ch 0y !h! !hey c% dd #e *reh%e- #!$1!$% %d ed"c!$% ! !he e#'lyee r!her !h% be$%& d"ll %d br$%& Her M!r $ d'!$%& %e0- $%%1!$1e %d cre!$1e !r$%$%& !ech%$+"e l$e !r!$%& !he !r$%$%& 'r&r##e !hr"&h #e $ce breer $% !he *r# * hr! !r$e- l$&h! %d *"% c!$1$!$e- rle 'ly e!c I% l$%e 0$!h !he c#'%yK dec$$% ! h1e % e8'l$c$! !r$%$%& %d de1el'#e%! 'l$cy- !he "!hr$!y h dec$ded !h! !r$%$%& %d de1el'#e%! *"%c!$% $% Her 3=
M! M!r r hll hll $# $# ! $ $! ! $% *"l* *"l*$l $ll$ l$%& %& !he !he cr' cr'r r! !ee #$$ #$$% %4 4b9 b9ec ec!$1 !$1e e * !he !he C#'%y $% !he *ll0$%& re •
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•
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3
CHAPTER# ) OBJECTIVE & METHODOLOGY METHODOLOGY
3
OBJECTIVE & METHODOLOGY )!,( Rese$r3? O:e3ti0e
The *$r! ? *re#! !e' $% %y reerch 0r $ ! $de%!$*y !he 'rble# r b9ec!$1e % 0h$ch !he reercher h ! 0r % There re !0 !y'e * b9ec!$1e #e! $% !h$ !"dy- e8'l$%ed bel0.
MAJOR OBJECTIVE
T e !he !r$%$%& %eed * !he r&%$!$%
T !"dy !he 're1$l$%& !r$%$%& 'l$cy * Her M!r
T e !he !r$%$%& c'c$!y *r 0rer $% Her M!r
T !e *eedbc %d %ly5e !he le1el * !$*c!$% #%&! !he e#'lyee * Her M!r $% re'ec! * !r$%$%& c!$1$!$e %d "&&e! l!er%!$1e
)!,!,( SCOPE OF THE STUDY Tr$%$%& E**ec!$1e%e $ !he 'rce 0here$% !he #%&e#e%! *$%d "! h0 e**ec!$1e $! h bee% ! !r$%$%& %d de1el'$%& !he e#'lyee $% % r&%$5!$%
Th$ !"dy &$1e #e "&&e!$% *r #$%& !he 'ree%! !r$%$%& %d de1el'#e%! y!e# #re e**ec!$1e I! &$1e r&%$5!$% !he d$rec!$%- h0 ! del d$**ere%!ly 0$!h d$**ere%! e#'lyee I! $de%!$*$e !he !r$%$%& ? de1el'#e%! %eed 'ree%! #%& !he e#'lyee
6
)!) RESEARCH METHODOLOGY E1ery 'r9ec! 0r $ bed % cer!$% #e!hdl&y- 0h$ch $ 0y ! y!e#!$clly l1e !he 'rble# r !!$% $! b9ec!$1e I! $ 1ery $#'r!%! &"$del$%e %d led ! c#'le!$% * %y 'r9ec! 0r !hr"&h ber1!$%- d! cllec!$% %d d! %ly$ The #e!hdl&y "ed $% !he 'r9ec! $ *ll0. :
De*$%$%& !he b9ec!$1e * !he !"dy
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SELECTION OF SAMPLE SIE
S#'le $5e.
6
O**$c$l * Her M!r 0ere elec!ed ! r%d# *r# ll !he de'r!#e%! * !he r&%$5!$% %d *eedbc *r# (+"e!$%%$re) 0ere b!$%ed The d! h bee% %ly5ed $% rder ! rr$1e ! 'ree%! !r$%$%& 'rc!$ce $% !he r&%$5!$% SAMPLING TECHNIUE USED
The !ech%$+"e * R$%dom S$m21i% 0 "ed $% !he %ly$ * !he d! R%d# #'l$%& *r# *$%$!e ''"l!$% re*er ! !h! #e!hd * #'le elec!$%- 0h$ch &$1e ech '$ble #'le c#b$%!$% % e+"l 'rbb$l$!y * be$%& '$ced "' %d ech $!e# $% !he e%!$re ''"l!$% ! h1e % e+"l ch%ce * be$%& $%cl"ded $% !he #'le Th$ #'l$%& $ 0$!h"! re'lce#e%!- $e %ce % $!e# $ elec!ed *r !he #'le- $! c%%! ''er $% !he #'le &$%
6>
DATA COLLECTION
T de!er#$%e !he ''r'r$!e d! *r reerch #$%ly !0 $%d * d! 0 cllec!ed %#ely 'r$#ry ? ec%dry d! e8'l$%ed bel0. PRIMARY DATA
Pr$#ry d! re !he- 0h$ch 0ere cllec!ed *reh ? *r !he *$r! !$#e %d !h" h''e% ! be r$&$%l $% chrc!er H0e1er- !here re #%y #e!hd * cllec!$%& !he 'r$#ry d! ll h1e %! bee% "ed *r !he '"r'e * !h$ 'r9ec! The %e !h! h1e bee% "ed re.
Q"e!$%%$re
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SECONDARY DATA
Sec%dry d! $ cllec!ed *r# 're1$" reerche %d l$!er!"re ! *$ll $% !he re'ec!$1e 'r9ec! The ec%dry d! 0 cllec!ed !hr"&h. Te8! B Ar!$cle ,"r%l
STATISTICAL TOOLS Q"e!$%%$re P$e Chr!
62
Tble
63
)!; LIMITATIONS OF THE RESEARCH( The following are the limitations of the study: The #'le $5e 0 #ll %d he%ce !he re"l! c% h1e de&ree * 1r$!$% The re'%e * !he e#'lyee $% &$1$%& $%*r#!$% 0 l"e0r# Or&%$5!$%K re$!%ce ! hre !he $%!er%l $%*r#!$% Q"e!$%%$re #y be "b9ec!ed ! #$%r !!$!$cl errr
MANAGERIAL USEFULNESS OF THE STUDY The e**ec!$1e%e * !he !r$%$%& 'r&r##e c% be e!bl$hed !hr"&h !h$ !"dy Th$ !"dy hel' ! "%der!%d- %ly5e ? ''ly !he cre c%ce'! * !r$%$%& $% % r&%$5!$% M%&er 0"ld be ble ! $de%!$*y !he %eed * !r$%$%& *r $! e#'lyee M%&er 0"ld %0 0h! e#'lyee !h$% * !he !r$%$%& %d de1el'#e%! 'r&r##e %d #e ch%&e $* %ecery
66
CHAPTER ; DATA ANALYSIS & INTERPRETATION
67
DATA ANALYSIS AND INTERPRETATION ,' Ho> m$%5 tr$i%i% 2ror$mmes ?$0e 5o4 $tte%ded i% 1$st - 5e$rs@
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INTERPRETATION 67 * !he **$cer h1e !!e%ded ;:>7 !r$%$%& 'r&r##e $% !he l! 7 yer- 0h$ch $ % $%d$c!$% * % e**ec!$1e !r$%$%& 'l$cy * !he r&%$5!$% H0e1er- 6 * !he **$cer h1e !!e%ded %ly :7 !r$%$%& 'r&r##e- 0h$ch %eed ! be e1e%ly #%$!red by !he r&%$5!$%
6;
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INTERPRETATION 37 * !he re'%de%! #der!ely &ree ! !he *c! * %0$%& !he !r$%$%& b9ec!$1e be*reh%d- $% dd$!$% ! 27 0h !r%&ly &ree B"! #ll ''"l!$% d$&ree 2 !r%&ly d$&ree ! !h$ %!$% Tr$%$%& b9ec!$1e h"ld !here*re be #de %0% c#'"lr$ly be*re $#'r!$%& !r$%$%& $% !he r&%$5!$%
6=
;' T?e tr$i%i% 2ror$mme >$s re1e0$%t to 5o4r de0e1o2me%t$1 %eeds!
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INTERPRETATION = * !he re'%de%! *eel !h! !he !r$%$%& 'r&r##e 0ere $% ccrd%ce ! !he$r de1el'#e%!l %eed >7 re'%de%! c"ld %! c##e%! % !he +"e!$% %d >7 !h$% !h! !he 'r&r##e re $rrele1%! ! !he$r de1el'#e%!l %eed %d !he r&%$5!$% #"! e%"re 'r&r##e !h! !$*y !he de1el'#e%!l %eed * !he **$cer
6
<' T?e 2eriod o6 tr$i%i% sessio% >$s s466i3ie%t 6or t?e 1e$r%i%!
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INTERPRETATION 72 re'%de%! *eel !h! !he !$#e l$#$! * !he !r$%$%& 'r&r##e 0 de+"!e b"! 27 *eel !h! $! 0 $%"**$c$e%! Al- 2> c"ld %! c##e%! % !he +"e!$% All !he re'%de%! !h"&h *el! !h! $%cree $% !$#e l$#$! * !he 'r&r##e 0"ld cer!$%ly be be%e*$c$l %d !he r&%$5!$% h"ld 'l% *r !h$ ! be $#'le#e%!ed $% !he %er *"!"re
6
-' T?e tr$i%i% met?ods 4sed d4ri% t?e tr$i%i% >ere e66e3ti0e 6or 4%derst$%di% t?e s4:e3t!
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INTERPRETATION 6 * !he re'%de%! bel$e1e !h! !he !r$%$%& #e!hd "ed d"r$%& !he 'r&r##e 0ere hel'*"l $% "%der!%d$%& !he "b9ec!- ye! 27 d$&ree ! !h$ %!$% The r&%$5!$% h"ld "e be!!er- h$:!ech #e!hd ! e%h%ce !he e**ec!$1e%e * !he #e!hd be$%& "ed d"r$%& !he !r$%$%& 'r&r##e
7
' T?e tr$i%i% sessio%s >ere e3iti% $%d $ ood 1e$r%i% e2erie%3e!
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INTERPRETATION ;7 re'%de%! bel$e1e !h! !he !r$%$%& e$% 0ere e8c$!$%& %d &d ler%$%& e8'er$e%ce > re'%de%! c"ld %! c##e%! % !h$ 0h$le 27 d$**er $% '$%$% They *eel !h! !he !r$%$%& e$% c"ld h1e bee% #re e8c$!$%& $* !he e$% hd bee% #re $%!erc!$1e %d $% l$%e 0$!h !he c"rre%! 'rc!$ce $% !he #re!
7>
' T?e tr$i%i% $ids 4sed >ere ?e12641 i% im2ro0i% t?e o0er$11 e66e3ti0e%ess o6 t?e 2ror$mme!
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INTERPRETATION 6 * !he re'%de%! bel$e1e !h! !he !r$%$%& $d "ed 0ere hel'*"l $% $#'r1$%& !he 1erll e**ec!$1e%e- ye! 2 d$&ree ! !h$ %!$% 37 re'%de%! d$d %! c##e%! % !he $"e e! !he !!l #$%de! * !he re'%de%! 0 !h! !he r&%$5!$% h"ld "e be!!er c$e%!$*$c $d ! e%h%ce !he 'ree%!!$% %d cce'!%ce 1l"e * !he !r$%$%& 'r&r##e
72
K' T?e tr$i%i% >$s e66e3ti0e i% im2ro0i% o%# t?e# :o e66i3ie%35!
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INTERPRETATION 67 re'%de%! bel$e1e !h! !he !r$%$%& 'r&r##e $%cree !he$r 9b e**$c$e%cy b"! 37 d$&ree ! !h$ The 1$e0 * !he re'%de%! 0ere !0rd h1$%& #re !ech%l&$cl %d c"rre%! !'$c *r !he !r$%$%& 'r&r##e 0h$ch c"ld hel' !he# !$*y !he$r cre!$1e "r&e %d $#"l!%e"ly $%cree !he$r %:!he:9b e**$c$e%cy
73
+' I% 5o4r o2i%io% t?e %4mers o6 tr$i%i% 2ror$mmes or$%ied d4ri% t?e 5e$r >ere s466i3ie%t 6or o66i3ers o6 Hero Motors!
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INTERPRETATION 27 re'%de%! h1e !he '$%$% !h! !he *re+"e%cy * !he !r$%$%& 'r&r##e $ "**$c$e%! b"! 7 * !he re'%de%! d$**er ! !h$ They bel$e1e !h! !he %"#ber * !r$%$%& 'r&r##e r&%$5ed $% yer h"ld be $%creed %d #e $% h"e !r$%$%& 'r&r##e h"ld l be r&%$5ed by !he r&%$!$% re&"lrly
76
FOR E8ECUTIVE LEVEL STAFF OF HERO MOTORS ,*' Ho> m$%5 tr$i%i% 2ror$mmes ?$0e 5o4 $tte%ded i%de2e%de%t15 d4ri% t?e 1$st 5e$r@
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INTERPRETATION 37 * !he e8ec"!$1e h1e !!e%ded 3: !r$%$%& 'r&r##e $% !he l! yer- 0h$ch $ !he cl"e * "e*"l !r$%$%& 'l$cy * !he r&%$5!$% H0e1er- ;2 * !he e8ec"!$1e h1e !!e%ded %ly :2 !r$%$%& 'r&r##e- 0h$ch h"ld be e**ec!$1ely ee% by !he r&%$5!$% Al- e1ery 0rer h"ld be &$1e% ch%ce ! !!e%d #%y !r$%$%& 'r&r##e '$ble
77
,,' T?e tr$i%i% i0e% is 4se641 to 5o4!
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INTERPRETATION => * !he re'%de%! *eel !h! !he !r$%$%& 'r&r##e 0ere "e*"l >3 re'%de%! c"ld %! c##e%! % !he +"e!$% %d >; !h$% !h! !he 'r&r##e 0ere $rrele1%! ! !he$r b9ec!$1e * be$%& "e*"l The r&%$5!$% #"! e%"re 'r&r##e !h! re "e*"l %d 'r1e ! c!er ! !he de1el'#e%!l %eed * !he e8ec"!$1e
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,)' T?e time 1imit o6 t?e tr$i%i% 2ror$mme >$s s466i3ie%t!
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INTERPRETATION 62 re'%de%! *eel !h! !he !$#e l$#$! * !he !r$%$%& 'r&r##e 0 de+"!e b"! 37 *eel !h! $! 0 $%"**$c$e%! Al- >3 c"ld %! c##e%! % !he +"e!$% All !he re'%de%! !h"&h *el! !h! $%cree $% !$#e l$#$! * !he 'r&r##e 0"ld cer!$%ly be d1%!&e" %d !he r&%$5!$% h"ld !e #e !e' $% !h$ d$rec!$%
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,;' T?e time 1imit o6 t?e tr$i%i% 2ror$mme i6 i%3re$sed >o41d m$e it more e66e3ti0e!
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INTERPRETATION ;7 re'%de%! *eel !h! !he $%cree $% !he d"r!$% * !he !r$%$%& 'r&r##e 0"ld be be%e*$c$l b"! 27 d$**er ! !h$ '$%$% /$%& by !he #9r$!y- !he r&%$!$% h"ld #e re+"$red ch%&e ! $%cree !he d"r!$% * !he 'r&r##e %d l !e !he '$%$% * !he e8ec"!$1e ! h1e % e**ec!$1e !r$%$%& e$%
7
,<' T?e tr$i%i% >$s e66e3ti0e i% im2ro0i% 5o4r o%#t?e#:o e66i3ie%35!
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INTERPRETATION ;2 re'%de%! bel$e1e !h! !he !r$%$%& 'r&r##e $%cree !he$r 9b e**$c$e%cy b"! 27 d$&ree ! !h$ The re'%de%! 0ere * !he '$%$% !h! h1$%& c"rre%! !'$c *r !he !r$%$%& 'r&r##e %d l #e e$% by % e8!er%l *c"l!y 0"ld hel' !he# $%cree !he$r % !he 9b e**$c$e%cy
7
,-' T?e tr$i%i% $ids 4sed >ere e66e3ti0e i% im2ro0i% t?e o0er$11 e66e3ti0e%ess o6 t?e 2ror$mme!
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INTERPRETATION 37 re'%de%! bel$e1e !h! !he !r$%$%& $d 0ere e**ec!$1e $% $#'r1$%& !he 1erll e**$c$e%cy * !he 'r&r##e C%!rry ! !h$- 37 d$&ree %d 3 c"ld %! c##e%! % !he $"e The r&%$5!$% h"ld e%"re '$!$1e 0re%e b"! !he !r$%$%& $d "ed Al- !he "e * be!!er 'ree%!!$% $d h"ld be *c$l$!!ed
;
,' T?e %4mer o6 tr$i%i% 2ror$mmes or$%ied 6or >orers i% $ 5e$r $re s466i3ie%t!
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INTERPRETATION 33 re'%de%! bel$e1e !h! !he %"#ber * !r$%$%& 'r&r##e r&%$5ed $% yer re "**$c$e%!- b"! #9r$!y * 7= d$&ree ! !h$ The r&%$5!$% h"ld e%"re #"l!$'le 'r&r##e *r !he e8ec"!$1e %d he%ce e%ble !he# $% $#'r1$%& !he$r $ll %d %0led&e
;>
,' T?e 2$rti3i2$tio% o6 >orers i% tr$i%i% 2ror$mme >o41d ?e12 i%3re$se its e66e3ti0e%ess!
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INTERPRETATION =2 re'%de%! *eel !h! 'r!$c$'!$1e %d $%!erc!$1e !r$%$%& e$% c"ld 'r1$de #re 0re%e %d %0led&e $% #ll '% * !$#e c#'red ! clr# !ech$%& >3 re'%de%! c"ld %! c##e%! % !h$ %d >7 d$&ree ! $!
;2
,K' P1e$se s4est $%5 3?$%es 5o4 >o41d 1ie to ?$0e i% t?e eisti% tr$i%i% 2ror$mmes!
The #9r "&&e!$% *r ch%&e $% !he e8$!$%& !r$%$%& 'r&r##e re *ll0.:
The *re+"e%cy * !he !r$%$%& 'r&r##e r&%$5ed $% yer h"ld be $%creed
The d"r!$% * !he !r$%$%& e$% h"ld be #'l$*$ed Ne0 'r&r##e *r 'er%l 0ell 'r*e$%l de1el'#e%! * !he **$cer h"ld be de1el'ed
O**$cer h"ld be re*erred *r !he !r$%$%& 'r&r##e 'er !he$r de1el'#e%!l %eed
The !r$%$%& 'r&r##e h"ld be r&%$5ed "!$de !he **$ce $% rder ! 1$d d$!"rb%ce $% !he 0r
S#e !r$%$%& e$% h"ld l be r&%$5ed $% h"e *r !he **$cer 0h *$%d $! d$**$c"l! ! !!e%d !he# $* held "!$de !he **$ce 're#$e
Be!!er 'ree%!!$% !ech%l&$e h"ld be "ed $% rder ! $%cree !he e**ec!$1e%e * !he 'r&r##e
The c"re c"rr$c"l"# *r !he !r$%$%& 'r&r##e h"ld be c"rre%! $% !er# * !he %e0 de1el'#e%! $% !he 0rld
;3
CHAPTER#< FINDINGS
;6
FINDINGS The #9r *$%d$%& * !he 'r9ec! re e%"#er!ed *ll0.
67 * !he **$cer h1e !!e%ded ;:>7 !r$%$%& 'r&r##e $% !he l! 7 yer0h$ch $ % $%d$c!$% * % e**ec!$1e !r$%$%& 'l$cy * !he r&%$5!$% H0e1er6 * !he **$cer h1e !!e%ded %ly :7 !r$%$%& 'r&r##e- 0h$ch %eed ! be e1e%ly
#%$!red by !he r&%$5!$%
37 * !he re'%de%! #der!ely &ree ! !he *c! * %0$%& !he !r$%$%& b9ec!$1e be*reh%d- $% dd$!$% ! 27 0h !r%&ly &ree B"! #ll ''"l!$% d$&ree 2 !r%&ly d$&ree ! !h$ %!$% Tr$%$%& b9ec!$1e h"ld !here*re be #de %0% c#'"lr$ly be*re $#'r!$%& !r$%$%& $% !he r&%$5!$%
= * !he re'%de%! *eel !h! !he !r$%$%& 'r&r##e 0ere $% ccrd%ce ! !he$r de1el'#e%!l %eed >7 re'%de%! c"ld %! c##e%! % !he +"e!$% %d >7 !h$% !h! !he 'r&r##e re $rrele1%! ! !he$r de1el'#e%!l %eed %d !he r&%$5!$% #"! e%"re 'r&r##e !h! !$*y !he de1el'#e%!l %eed * !he **$cer
72 re'%de%! *eel !h! !he !$#e l$#$! * !he !r$%$%& 'r&r##e 0 de+"!e b"! 27 *eel !h! $! 0 $%"**$c$e%! Al- 2> c"ld %! c##e%! % !he +"e!$% All !he re'%de%! !h"&h *el! !h! $%cree $% !$#e l$#$! * !he 'r&r##e 0"ld cer!$%ly be be%e*$c$l %d !he r&%$5!$% h"ld 'l% *r !h$ ! be $#'le#e%!ed $% !he %er *"!"re
Tr$%$%& $ c%$dered '$!$1e !e' !0rd "&#e%!!$% * !he %0led&e be by !he re'%de%!
The b9ec!$1e * !he !r$%$%& 'r&r##e 0ere brdly %0% ! !he re'%de%! 'r$r ! !!e%d$%& !he#
The !r$%$%& 'r&r##e 0ere de+"!ely de$&%ed ! c!er ! !he de1el'#e%!l %eed * !he re'%de%!
;7
S#e * !he re'%de%! "&&e!ed !h! !he !$#e 'er$d * !he !r$%$%& 'r&r##e 0ere le %d !h" %eed ! be $%creed
S#e * !he re'%de%! l "&&e!ed !h! "e * l!e! !r$%$%& #e!hd 0$ll e%h%ce !he e**ec!$1e%e * !he !r$%$%& 'r&r##e
S#e re'%de%! bel$e1e !h! !he !r$%$%& e$% c"ld be #de #re e8c$!$%& $* !he e$% hd bee% #re $%!erc!$1e %d $% l$%e 0$!h !he c"rre%! 'rc!$ce $% !he #re!
The !r$%$%& $d "ed 0ere hel'*"l $% $#'r1$%& !he 1erll e**ec!$1e%e * !he !r$%$%& 'r&r##e
The !r$%$%& 'r&r##e 0ere ble ! $#'r1e %:!he:9b e**$c$e%cy
S#e re'%de%! l rec##e%ded !h! !he %"#ber * !r$%$%& 'r&r##e be $%creed
;;
CHAPTER RECOMMENDATIONS
;=
RECOMMENDATIONS Bed % !he d! cllec!ed !hr"&h !he +"e!$%%$re %d $%!erc!$% 0$!h !he **$c$l %d e8ec"!$1e * Her M!r- !he *ll0$%& rec##e%d!$% re #de *r c%$der!$%.
The r&%$5!$% #y "!$l$5e b!h "b9ec!$1e %d b9ec!$1e ''rch *r !he !r$%$%& 'r&r##e
The r&%$5!$% #y c%$der de'"!$%& ech e#'lyee ! !!e%d ! le! %e !r$%$%& 'r&r##e ech yer
The I%:h"e !r$%$%& 'r&r##e 0$ll be be%e*$c$l ! !he r&%$5!$% 0ell e#'lyee $%ce $! 0$ll hel' e#'lyee ! !!e%d !he$r **$c$l 0r 0h$le "%der&$%& !he !r$%$%&
The r&%$5!$% c% l rr%&e 'r! !$#e !r$%$%& 'r&r##e $% !he **$ce 're#$e *r hr! d"r!$%- '%%$%& 1er *e0 dy- $% rder ! 1$d %y $%!err"'!$% $% !he r"!$%e 0r
The r&%$5!$% c% rr%&e !he !r$%$%& 'r&r##e de'r!#e%! 0$e $% rder ! &$1e *c"ed !!e%!$% !0rd !he de'r!#e%!l re+"$re#e%!
;
ANNE8URE
;
A%%e4res 4estio%%$ire ,' Ho> m$%5 tr$i%i% 2ror$mmes ?$0e 5o4 $tte%ded i% 1$st - 5e$rs@ •
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' T?e tr$i%i% $ids 4sed >ere ?e12641 i% im2ro0i% t?e o0er$11 e66e3ti0e%ess o6 t?e 2ror$mme!
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+' I% 5o4r o2i%io% t?e %4mers o6 tr$i%i% 2ror$mmes or$%ied d4ri% t?e 5e$r >ere s466i3ie%t 6or o66i3i$1s o6 Hero Motors!
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For ee34ti0e 1e0e1 st$66 o6 Hero Motors ,*' Ho> m$%5 tr$i%i% 2ror$mmes ?$0e 5o4 $tte%ded i%de2e%de%t15 d4ri% t?e 1$st 5e$r@
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=2
,;' T?e time 1imit o6 t?e tr$i%i% 2ror$mme i6 i%3re$sed >o41d m$e it more e66e3ti0e!
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,<' T?e tr$i%i% >$s e66e3ti0e i% im2ro0i% 5o4r o%#t?e#:o e66i3ie%35!
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=3
,' T?e 2$rti3i2$tio% o6 >orers i% tr$i%i% 2ror$mme >o41d ?e12 i%3re$se its e66e3ti0e%ess!
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=6
BIBLIOGRAPHY
=7
