Format Letter-Letter of Complain

Format Letter – Letter of  Complain Misbun b. Wahab, 4, Jalan Maju, Ipoh Gardens 31400 Ipoh.

The Manager, Sri Madu Bus Company, Jalan Merbok, 31400 IPOH 7 March 2008 Dear Sir, Unsatisfactory Bus Service On behalf of the residents of Ipoh Garden, I would like l ike to voice my dissatisfaction regarding the bus service in our area. Our complains are chiefly concerning bus no. 37 which serves our area. 2. In the first place, the bus services are are not punctual. The buses are supposed supposed to coma at half-hour intervals. However, Howe ver, this is not the case. Sometimes two buses come at the same time. Residents have seen both the bus driver and conductor chat leisurely over a cup of coffee at a coffee shop while passengers were forced to wait patiently in the stuffy overcrowded buses. The buses also break down frequently leaving the passengers stranded. 3. The buses buses often do not stop at the designated bus-stop. The drivers stop far away from the bus-stop and make the passengers run to catch the bus. The impatient drivers would not even wait for the passengers to board the bus. They also drive recklessly at breakneck speeds with complete disregard for the safety of the passengers.

4. The bus conductors are also rude. They shout at passengers if they slow in boarding or getting off the bus. Commuters have no other choice but to put up with their rudeness. 5. The residents of Ipoh Gardens have to put up with this predicament for a long time. Our patience has been unduly test. We urge the bus company to look into our grouses. The bus drivers should be making to observe the time table. Both the bus drivers and conductors should be reprimanded for their rudeness, inconsiderate attitude and reckless driving. We suggest that the company launch campaigns to promote courtesy. The buses should also be properly serviced and maintained so that they will not break down frequently. As paying commuters, we deserve a better and more efficient bus service. Thank you. Yours faithfully,

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