SERVICIO NACIONAL DE APRENDIZAJE TEGNOLOGIA EN GESTION LOGISTICA
Actividad de aprendizaje 4 Evidencia 2: “Business meeting workshop”
LUIS CARLOS RIASCOS ANGULO (1565234)
Actividad de aprendizaje 4 Evidencia 2: “Business meeting workshop”
Business meeting workshop In a working setting, to be able to speak in a second language, English in particular, is a must. It allows to manage technical processes and opens up new business opportunities. This is the reason why, this time, the training and complementary material focuses on meetings; and it gives, not only some important meeting expressions, but some meaningful tips on pronunciation. Now, it's time for you to evidence your learning throughout this workshop. 1. R
Write the past form of the following verbs:
begin close complete cover deliver develop discuss
began closed completed covered delivered developed discussed
join hold present receive value is move
joined held presented received valued been moved
Read the following dialogue. Then, fill in the gaps using the verbs from the previous activity in the appropriate form. Some verbs are used more than once.
BUSINESS MEETING DIALOGUE Taken and adapted from: thoughtco.com 1. INTRODUCTIONS
B eg in the meeting with introductions with s pecial attention paid to newcomers .
Meeting C hairman: If we are all here, let's get started. First of all, I'd like you to please join me in welcoming Jack Peterson, our Southwest Area Sales Vice President.
J ack P eters on: Thank you for having me, I'm looking forward to today's meeting. Meeting C hairman: I'd also like to introduce Margaret Simmons who recently 1) JOINED our team. 2. REVIEWING PAST BUSINESS
It's a good idea to review pas t bus ines s s hortly before moving on to the main topic of disc uss ion. Meeting C hairman: We're here today to discuss ways of improving sales in rural market areas. First, let's go over the report from the last meeting which was 2) HELD on June 24th. Right, Tom, over to you.
A lex Young : Thank you Mark. Let me just summarize the main points of the last meeting. We 3) BEGAN the meeting by approving the changes in our sales reporting system 4) DISCUSSED on May 30th. After briefly revising the changes that will take place, we 5) MOVED on to a brainstorming session concerning after customer support improvements. You'll find a copy of the main ideas 6) DEVELOPED and in 7) DISCUSSED these sessions in the photocopies in front of you. The meeting 8) DECLARED 9) CLOSED at 11.30.
3 . BEGINNING THE MEETING
Make s ure that everyone has an ag enda of the meeting and stick to it. R efer to the ag enda from time to time during the meeting to keep the dis cus s ion on track . Meeting C hairman: Thank you Tom. So, if there is nothing else we need to discuss, let's move on to today's agenda. Have you all 10) RECEIVED a copy of today's agenda? If you don't mind, I'd like to skip item 1 and move on to item 2: Sales improvement in rural market areas. Jack has kindly agreed to give us a report on this matter. Jack? 4. DISCUSSING ITEMS
Dis cus s items on the ag enda maki ng s ure to paraphrase and clarify as you move throug h the meeting . Chris Morgan: Before I begin the report, I'd like to get some ideas from you all. How do you feel about rural sales in your sales districts? I suggest we go round the table first to get all of your input.
A lex Young : In my opinion, we have been focusing too much on urban customers and their needs. The way I see things, we need to return to our rural base by developing an advertising campaign to focus on their particular needs.
A nne S tevens on: I'm afraid I can't agree with you. I think rural customers want to feel as im portant as our customers living in cities. I suggest we give our rural sales teams more help with advanced customer information reporting.
A lex Young : Excuse me, I didn't catch that. Could you repeat that, please? A nne Stevens on: I just stated that we need to give our rural sales teams better customer information reporting.
Chris Morgan: I don't quite follow you. What exactly do you mean? A nne Stevens on: Well, we provide our city sales staff with database information on all of our larger clients. We should be providing the same sort of knowledge on our rural customers to our sales staff there.
Chris Morgan: Would you like to add anything, Tom? A lex Young : I must admit I never thought about rural sales that way before. Chris Morgan: Well, let me begin with this Power Point presentation (Chris presents his report). As you can see, we are developing new methods to reach out to our rural customers.
A nne Stevens on: I suggest we break up into groups and discuss the ideas we've seen 11) PRESENTED. 5. FINISHING THE MEETING
Close the meeting by summarizing what's been discussed and scheduling the next meeting. Meeting C hairman: Unfortunately, we're running short of time. We'll have to leave that to another time. J ack P eters on: Before we close, let me just summarize the main points: -Rural customers need special help to feel more 12 VALUED -Our sales teams need more accurate information on our customers. -A survey will be 13) COMPLETED to collect data on spending habits in these areas.
-The results of this survey will be 14) DELIVERED to our sales teams.
Meeting C hairman: Thank you very much Jack. Right, it looks as though we've 15) COVERED the main items Is there any other business?
A lex Young : Can we fix the next meeting, please? Meeting C hairman: Good idea Donald. How does Friday in two weeks time sound to everyone? Let's meet at the same time, 9 o'clock. Is that OK for everyone? Excellent. I'd like to thank Chris for coming to our meeting today. The meeting is 16) CLOSED
The previous dialogue doesn't include greetings at the beginning. Read the dialogue Again and write the most appropriate greeting to start the meeting.
Good morning to all those who accompanied us today and made a presence at this meeting. Welcome.
