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1.E.3.4 ENTERPRISE
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!+,+!e P!%,e Na8e RUKTUR & PRODUCT ICER MANAGEMENT
ET AND STRATEG POLIC G()*+, & A-(/0+ M(,+) I-,(E6)(86* M(,+) S),()+9/ E6)(86* M(,+) S+9+-)6 L8- M(,+) S+9+-)6 & P,:;<) G(8- C8)+-) ) M(,+) S),()+9/
CT OFFER AND PORTFOLIO PLANNING G()*+, & A-(/0+ P,:;<) I-,(E6)(86* P,:;<) P,=8 S),()+9/ P,:;<+ P,:;<) P,=8 ";68-+66 P(-6 G(8- C8>+-) ) P,:;<) ";68-+66 P(-6
CT & OFFER CAPA2ILIT DELIVER D+?-+ P,:;<) C(@(88)/ R+;8,++-)6 C(@);,+ P,:;<) C(@(88)/ S*,=(6 A@@,B+ P,:;<) ";68-+66 C(6+ D+8B+, P,:;<) C(@(88)/ M(-(9+ *(-:B+, ) P,:;<) O@+,(M(-(9+ P,:;<) C(@(88)/ D+8B+,/ M+)*:9/ ETING CAPA2ILIT DELIVER D+?-+ M(,+-9 C(@(88)/ R+;8,++-)6 G(8- M(,+-9 C(@(88)/ A@@,B( D+8B+, M(,+-9 I-,(6),;<);,+ M(-(9+ H(-:B+, ) M(,+-9 O@+,(-6 M(-(9+ M(,+-9 C(@(88)/ D+8B+,/ M+)*:9/ CT & OFFER DEVELOPMENT & RETIRMENT G()*+, & A-(/0+ N+ P,:;<) I:+(6 A66+66 P+,,(-<+ E86-9 P,:;<)6 D+B+@ N+ P,:;<) ";68-+66 P,@6( D+B+@ P,:;<) C+,<8(80(- S),()+9/ D+B+@ D+)(8+: P,:;<) S@+<8?<(-6 M(-(9+ P,:;<) D+B+@+-) L(;-<* N+ P,:;<) M(-(9+ P,:;<) E8)
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DEVELOPMENT M-8), S(+6 & C*(--+ "+6) P,(<<+ D+B+@ S(+6 & C*(--+6 P,@6( D+B+@ N+ S(+6 C*(--+6 & P,<+66+6 CT MARKETING COMMUNICATIONS & PRODUCTION D+?-+ P,:;<) M(,+-9 P,- S),()+9/ D+B+@ P,:;<) & C(@(89- M+66(9+ S++<) M+66(9+ & C(@(89- C*(--+6 D+B+@ P,-( C()+,( M(-(9+ M+66(9+ & C(@(89- D+8B+,/ M-8), M+66(9+ & C(@(89- E+<B+-+66 ENT & MANAGEMENT
E STRATEG & PLANNING G()*+, & A-(/0+ S+,B8<+ I-,(M(-(9+ S+,B8<+ R+6+(,<* E6)(86* S+,B8<+ S),()+9/ & G(6 D+?-+ S+,B8<+ S;@@,) S),()+98+6 P,:;<+ S+,B8<+ ";68-+66 P(-6 D+B+@ S+,B8<+ P(,)-+,6*8@ R+;8,++-)6 G(8- E-)+,@,86+ C8)+-) ) S+,B8<+ S),()+98+6
E CAPA2ILIT DELIVER M(@ & A-(/0+ S+,B8<+ R+;8,++-)6 C(@);,+ S+,B8<+ C(@(88)/ S*,=(6 G(8- S+,B8<+ C(@(88)/ I-B+6)+-) A@@,B( D+689- S+,B8<+ C(@(88+6 E-(+ S+,B8<+ S;@@,) & O@+,(-6 M(-(9+ S+,B8<+ C(@(88)/ D+8B+,/ M(-(9+ H(-:B+, ) S+,B8<+ O@+,(-6 E DEVELOPMENT & RETIREMENT G()*+, & A-(/0+ N+ S+,B8<+ I:+(6 A66+6 P+,,(-<+ E86-9 S+,B8<+6 D+B+@ N+ S+,B8<+ ";68-+66 P,@6( D+B+@ D+)(8+: S+,B8<+ S@+<8?<(-6 M(-(9+ S+,B8<+ D+B+@+-) M(-(9+ S+,B8<+ D+@/+-) M(-(9+ S+,B8<+ E8) PMENT & MANAGEMENT
RCE STRATEG & PLANNING G()*+, & A-(/0+ R+6;,<+ I-,(M(-(9+ R+6;,<+ R+6+(,<*
E6)(86* R+6;,<+ S),()+9/ & A,<*8)+<);,+ D+?-+ R+6;,<+ S;@@,) S),()+98+6 P,:;<+ R+6;,<+ ";68-+66 P(-6 D+B+@ R+6;,<+ P(,)-+,6*8@ R+;8,++-)6 G(8- E-)+,@,86+ C8)+-) ) R+6;,<+ P(-6
RCE CAPA2ILIT DELIVER M(@ & A-(/0+ R+6;,<+ R+;8,++-)6 C(@);,+ R+6;,<+ C(@(88)/ S*,=(6 G(8- R+6;,<+ C(@(88)/ I-B+6)+-) A@@,B( D+689- R+6;,<+ C(@(88)/ E-(+ R+6;,<+ S;@@,) & O@+,(-6 M(-(9+ R+6;,<+ C(@(88)/ D+8B+,/ M(-(9+ H(-:B+, ) R+6;,<+ O@+,(-6
RCE DEVELOPMENT & RETIREMENT G()*+, & A-(/0+ N+ R+6;,<+ I:+(6 A66+6 P+,,(-<+ E86-9 R+6;,<+6 D+B+@ N+ R+6;,<+ ";68-+66 P,@6( D+B+@ D+)(8+: R+6;,<+ S@+<8?<(-6 M(-(9+ R+6;,<+ D+B+@+-) M(-(9+ R+6;,<+ D+@/+-) M(-(9+ R+6;,<+ E8) ELOPMENT & MANAGEMENT
CHAIN STRATEG & PLANNING G()*+, & A-(/0+ S;@@/ C*(8- I-,(E6)(86* S;@@/ C*(8- S),()+9/ & G(6 D+?-+ S;@@/ C*(8- S;@@,) S),()+98+6 P,:;<+ S;@@/ C*(8- ";68-+66 P(-6 G(8- E-)+,@,86+ C8)+-) ) S;@@/ C*(8- P(-6 CHAIN CAPA2ILIT DELIVER D+)+,8-+ )*+ S;,<8-9 R+;8,++-)6 D+)+,8-+ P)+-( S;@@8+,'P(,)-+,6 M(-(9+ )*+ T+-:+, D+<868- A@@,B( N+9()+ C+,<8( A,,(-9++-)6 G(8- A@@,B( , C+,<8( A,,(-9++-)6 CHAIN DEVELOPMENT & CHANGE MANAGEMENT M(-(9+ S;@@8+,'P(,)-+, E-9(9++-) M(-(9+ S;@@/ C*(8- C-),(<) !(,8(M(-(9+ S;@@8+,'P(,)-+, T+,8-(-
NSHIP MANAGEMENT
UPPORT & READINESS S;@@,) C;6)+, I-)+,(<+ M(-(9++-) S;@@,) O,:+, H(-:8-9
S;@@,) P,+ H(-:8-9 S;@@,) "88-9 & C+<-6 S;@@,) R+)+-- & L/()/ S;@@,) M(,+-9 F;?++-) S;@@,) S+8-9 S;@@,) C;6)+ QS'SLA M(-(9+ C(@(8M(-(9+ C;6)+, I-B+-),/ M(-(9+ P,:;<) O+,8-9 I-B+-),/ M(-(9+ S(+6 I-B+-),/
MER INTERFACE MANAGEMENT M(-(9+ C-)(<) M(-(9+ R+;+6) I-<;:8-9 S+ S+,B8<+ A-(/0+ & R+@,) - C;6)+, M+:8()+ & O,<*+6),( C;6)+, I-)+,(<-6
ETING FULFILLMENT RESPONSE I66;+ & D86),8;)+ M(,+-9 C()+,(6 T,(< L+(:6 G M(-(9+ P,6@+<) Q;(8/ & E:;<()+ C;6)+, N+9()+ S(+6 A<;8,+ C;6)+, D()( C,66'U@ S+8-9 HANDLING D+)+,8-+ C;6)+, O,:+, F+(6888)/ A;)*,80+ C,+:8) T,(< & M(-(9+ C;6)+, O,:+, H(-:8-9 C@+)+ O,:+, I66;+ C;6)+, O,:+,6 R@,) C;6)+, O,:+, H(-:8-9 C6+ C;6)+, O,:+, EM HANDLING I6()+ C;6)+, P,+ R+@,) C;6)+, P,+ T,(< & M(-(9+ C;6)+, P,+ C,+()+ C;6)+, P,+ R+@,) C,,+<) & R+<B+, C;6)+, P,+ C6+ C;6)+, P,+ R+@,) MER %SSLA MANAGEMENT A66+6 C;6)+, Q6 P+,,(-<+ M(-(9+ QS'SLA !8(R+@,) C;6)+, QS P+,,(-<+ C,+()+ C;6)+, QS P+, D+9,(:(- R+@,)
T,(< & M(-(9+ C;6)+, QS P+, R+6;C6+ C;6)+, QS P+, D+9,(:(- R+@,)
G & COLLECTION MANAGEMENT M(-(9+ C;6)+, "8 I-;8,8+6 A@@/ P,8<8-9 D86<;--9 & R+()+ C,+()+ (-: D+8B+, "8 M(-(9+ C;6)+, "88-9 M(-(9+ C+<-
TON & LOALT E6)(86* & T+,8-()+ C;6)+, R+(-6*8@ ";8: C;6)+, I-689*) A-(/0+ & M(-(9+ C;6)+, R86 P+,6-(80+ C;6)+, P,?+ , R+)+-- & L/()/ !(8:()+ C;6)+, S(6(<ENT & OPERATIONS
SUPPORT & READINESS M(-(9+ S+,B8<+ I-B+-),/ E-(+ S+,B8<+ C-?9;,(- & A<B(S;@@,) S+,B8<+ P,+ M(-(9++-) E-(+ S+,B8<+ Q;(8)/ M(-(9++-) S;@@,) S+,B8<+ & S@+<8?< I-6)(-<+ R(-9
E CONFIGURATION & ACTIVATION D+689- S;A<()+ S@+<8?< S+,B8<+ P(,(+)+,6 ) S+,B8<+6 T,(< & M(-(9+ S+,B8<+ P,B868-8-9 I@++-) C-?9;,+ & A<B+ S+,B8<+ T+6) S+,B8<+ E-:)E-: I66;+ S+,B8<+ O,:+,6 R+@,) S+,B8<+ P,B868-8-9 C6+ S+,B8<+ O,:+, R+<B+, S+,B8<+ E PRO2LEM MANAGEMENT C,+()+ S+,B8<+ T,;+ R+@,) D8(9-6+ S+,B8<+ P,+ C,,+<) & R+6B+ 6+,B8<+ P,+ T,(< & M(-(9+ S+,B8<+ P,+ C6+ S+,B8<+ T,;+ R+@,) S;,B+/ & A-(/0+ S+,B8<+ P,+ E UALIT MANAGEMENT M-8), S+,B8<+ Q;(8)/ A-(/0+ S+,B8<+ Q;(8)/ I@,B+ S+,B8<+ Q;(8)/ R+@,) S+,B8<+ Q;(8)/ P+,,(-<+ C,+()+ S+,B8<+ P+,,(-<+ D+9,(:(- R+@,)
T,(< & M(-(9+ S+,B8<+ Q;(8)/ P+, R+6;C6+ S+,B8<+ P+,,(-<+ D+9,(:(- R+@,)
E SPECIFIC INSTANCE RATING M+:8()+ U6(9+ R+<,: R()+ U6(9+ R+<,:6 A-(/0+ U6(9+ R+<,:6
EMENT & OPERATIONS
SUPPORT & READINESS E-(+ R+6;,<+ P,B868-8-9 E-(+ R+6;,<+ P+,,(-<+ M(-(9++-) S;@@,) R+6;,<+ T,;+ M(-(9++-) E-(+ R+6;,<+ D()( C+<- & D86),8;M(-(9+ R+6;,<+ I-B+-),/ M(-(9+ W,,<+ M(-(9+ L986
RCE PROVISIONING A<()+ & I-6)( R+6;,<+ C-?9;,+ & A<B()+ R+6;,<+ T+6) R+6;,<+ T,(< & M(-(9+ R+6;,<+ P,B868-8-9 R+@,) R+6;,<+ P,B868-8-9 I66;+ R+6;,<+ O,:+, R+<B+, R+6;,<+ C6+ R+6;,<+ O,:+,
RCE TROU2LE MANAGEMENT S;,B+/ & A-(/0+ R+6;,<+ T,;+ L<(80+ R+6;,<+ T,;+ C,,+<) & R+<B+, R+6;,<+ T,;+ T,(< & M(-(9+ R+6;,<+ T,;+ R+@,) R+6;,<+ T,;+ C6+ R+6;,<+ T,;+ R+@,) C,+()+ R+6;,<+ T,;+ R+@,) RCE PERFORMANCE MANAGEMENT M-8), R+6;,<+ P+,,(-<+ A-(/0+ R+6;,<+ P+,,(-<+ C-), R+6;,<+ P+,,(-<+ R+@,) R+6;,<+ P+,,(-<+ C6+ R+6;,<+ P+,,(-<+ D+9,(:(- R@) C,+()+ R+6;,<+ P+,,(-<+ D+9,(:(- R@) T,(< & M(-(9+ R+6;,<+ P+, R+6;;-
RCE DATA COLLECTION & PROCESSING C+<- M(-(9++-) I-,(- & D()( P,<+66 M(-(9++-) I-,(- & D()(
D86),8;)+ M(-(9++-) I-,(- & D()( A;:8) D()( C+<- & D86),8;ELATIONSHIP MANAGEMENT
SUPPORT & READINESS S;@@,) S'P R+;68- M(-(9++-) S;@@,) S'P P,+ R+@,-9 & M(-(9++-) S;@@,) S'P P+,,(-<+ M(-(9++-) S;@@,) S'P S+>++-)6 & P(/+-)6 M9-) S;@@,) S'P I-)+,(<+ M(-(9++-) M(-(9+ S'@ I-B+-),/
UISITION MANAGEMENT S++<) S;@@8+,'P(,)-+, D+)+,8-+ S'P P,+R+;868- F+(6888)/ T,(< & M(-(9+ S'P R+;868R+<8B+ & A<<+@) S'P R+;868I-8()+ S'P R+;868- O,:+, R+@,) S'P R+;868C6+ S'P R+;6;8- O,:+,
O2LEM REPORTING & MANAGEMENT I-8()+ S'P P,+ R+@,) R+<+8B+ S'P P,+ R+@,) T,(< & M(-(9+ S'P P,+ R+6;R+@,) S'P P,+ R+6;C6+ S'P R+;868- O,:+, RFORMANCE MANAGEMENT M-8), & C-), S'P S+,B8<+ P+,,(-<+ T,(< & M(-(9+ S'P P+,,(-<+ R+6;R+@,) S'P P+,,(-<+ I-8()+ S'P P+,,(-<+ D+9,(:(- R+@,) C6+ S'P P+,,(<-+ D+9,(:(- R+@,) TTLEMENTS & 2ILLING MANAGEMENT M(-(9+ A<<;-) R+<+8B+ (-: A66+6 I-B8<+ N+9()+ & A@@,B+ I-B8<+ I66;+ S+>++-)6 N<+ & P(/+-) ERFACE MANAGEMENT M(-(9+ S'P R+;+6) I-<;:8-9 S+ S+,B8<+ A-(/0+ & R+@,) S'P I-)+,(<M+:8()+ & O,<*+6),()+ S'P I-)+,(<-
GEMENT
RPRISE PLANNING PROCESSES GIC "USINESS PLANNING ESS DE!ELOPMENT PRISE RESOURCE ARCHITECTURE MANAGEMENT ENTERRISE MANAGEMENT ANAGEMENT PROCESSES ESS CONTINUITY MANAGEMENT ITY MANAGEMENT MANAGEMENT MANAGEMENT NCE MANAGEMENT
IVENESS MANAGEMENT PROCESSES SS MANAGEMENT AND SUPPORT PRISE QUALITY MANAGEMENT AM & PROJECT MANAGEMENT PRISE PERFORMANCE MANAGEMENT Y MANAGEMENT AND SUPPORT
EARCH MANAGEMENT PROCESSES LEDGE MANAGEMENT CH MANAGEMENT OLOGY SCANNING
MANAGEMENT PROCESS CIAL MANAGEMENT MANAGEMENT REMENT MANAGEMENT TERNAL RELATIONS MANAGEMENT PROCESSES RATE COMMUNICATION & IMAGE MANAGEMENT UNITY RELATIONS MANAGEMENT HOLDER RELATION MANAGEMENT ATORY MANAGEMENT MANAGEMENT & SHARE'SECURITIES MANAGEMENT S MANAGEMENT PROCESSES LICIES & PRACTICES IATION DE!ELOPMENT FORCE STRATEGY FORCE DE!ELOPMENT YER & LA"OR RELATION MANAGEMENT
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