ESWIS External User Manual

Department of Environment (DOE)

USER MANUAL

CONFIDENTIALITY NOTICE This document contains proprietary and confidential information. No part of it may be circulated, quoted or reproduced orally and/or in writing without the prior written approval from Department of Environment. Department of Environment disclaims any responsibility or liability for any loss caused by any authorized user’s reliance on or use of information contained herein.

Table of Contents Table of Contents .................................................................. 2 1

Introduction .................................................................. 3

1.1

Purpose of User Guide ................................................................... 3

2

System Overview .......................................................... 4

2.1

Purpose of eSWIS .......................................................................... 4

2.2

User Roles and Role-Based Security............................................... 4

2.3

Overview of System Roles .............................................................. 4

2.4

Accessing eSWIS ........................................................................... 5

2.5

eSWIS User Registration ................................................................ 6

3

eSWIS for Company Admin ......................................... 13

3.1

Landing page ............................................................................... 13

3.2

Manage Profile ............................................................................. 13

3.3

Manage Branch ............................................................................ 14

3.4

Manage Employee ........................................................................ 16

3.5

Report List ................................................................................... 18

4

eSWIS for Waste Generator ........................................ 25

4.1

Landing page ............................................................................... 25

4.2

Notification .................................................................................. 26

4.3

Storage Location .......................................................................... 28

4.4

Inventory Addition ....................................................................... 29

4.5

Inventory Reused ........................................................................ 31

4.6

Inventory Adjustment .................................................................. 32

4.7

Inventory Summary ..................................................................... 34

4.8

Consignment Note ....................................................................... 34

4.9

Report List ................................................................................... 39

5

eSWIS for Transporter ................................................ 46

5.1

Landing Page ............................................................................... 46

5.2

Pending Transfer ......................................................................... 46

6

eSWIS for Receiver ..................................................... 48

6.1

Landing Page ............................................................................... 48

6.2

Pending Receiving ....................................................................... 48

7

Log Out ....................................................................... 50

_________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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1 Introduction The public access portal designed & developed for the self-service in interacting with Department of Environment (DOE) for any scheduled waste consignment and inventory details, review of submitted consignment note for transfer and receiving. Furthermore approved waste generator, may leverage on the portal to monitor processing updates and any further interaction with the DOE team.

•

Waste generator registration & profile update

•

Initiate periodic waste notification & location details

•

Self-service waste inventory update & managing adjustment

•

Consignment note submission & respective party updates

•

Printing of Consignment note & supporting barcoded sticker

•

Waste receiver capture received quantity and status updates

1.1 Purpose of User Guide The purpose of this User Guide is to provide eSWIS users with information on how to use the system for conducting their monthly filing waste information with Department of Environment (DOE). This User Guide will provide an introduction to the feature and function of eSWIS.


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2 System Overview 2.1 Purpose of eSWIS eSWIS is an online portal which allows users to file any scheduled waste consignment and inventory details, review of submitted consignment note for transfer and receiving, in an efficient and secure environment.

2.2 User Roles and Role-Based Security eSWIS utilizes a role-based security system for authorized users, in order to accommodate needs for separation of duties and security when filing waste information with DOE. Each user will be granted one or more system roles and will be authorized to submit waste information on behalf of the reporting entity, as authorized by the reporting entity. Each role provides the user with specific levels of success to the system in order to perform certain system functions when filing waste information with DOE.

2.3 Overview of System Roles There are four (4) primary roles in eSWIS: Admin, Waste Generator (WG), Waste Transporter (WT) and Waste Receiver (WR). At a general level, Admin is responsible to manage company profile and user account for accessing system. WG is responsible for entering the reporting entity’s notification of new generated waste and scheduling consignment note to eSWIS. WT is responsible for pick up and transfer scheduled wastes to chosen destination. Finally, the WR is responsible to acknowledge and update the status of the scheduled waste whether it is transfer in reported quantity and type of waste.

1

2

3

4

Admin

Waste Generator

Waste Transporter

Waste Receiver

 Manage company profile  Manage user accounts

 Create notification

 Transfer scheduled

 Update status

 Report inventory

waste to chosen

of received

 Create consignment

destination

waste

note


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2.4 Accessing eSWIS

Figure 1 – eSWIS Log-in Screen Access to eSWIS is restricted to registered users. A registered user must be a principal or officer of a reporting entity, and authorized to submit generated waste inventory, create inventory and schedule consignment note on behalf of the reporting entity. A registered user is a government agency or a person to whom DOE has provided a DOE File Number allowing them to register and access to the system.

NOTE: For information about DOE File Number, user could contact officer of respective JAS department.

There are 2 types of users which will be involved in the system: Private agency with approved DOE file number and government agency. User can click

on the log-

in page for first-time login or for existing users, fill in username & password, and click to access eSWIS system.


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2.5

eSWIS User Registration

Figure 2 - Verification of DOE File Reference Number Once user has clicked

button, user will be direct to verification page (Figure 2).

Step of Verification of DOE File Reference Number: (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

1. Fill in DOE File No. 2. Fill in Premise Name. 3. Click

.

4. If the DOE File No and Premise Name are valid, user will be redirect to registration page (Figure 4). Else, a list of match record will displayed. 5. User can look for the correct DOE File No with Premise Name and click to proceed further registration process. 6. For government agency, user is require to click the link provided in below message to proceed registration process.


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Figure 3 - Registration link of Government Agency Step of user registration- Premise Information (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

1. DOE file number is filled by default. 2. Premise Name is filled in by default. 3. Industry is auto filled in by default. 4. Sub Industry is auto filled in by default. 5. Select Type by clicking the down arrow. 6. Postal Code is auto filled in by default. 7. Address is auto filled in by default.

8. Country is auto filled in by default. 9. State is auto filled in by default. 10.District is auto filled in by default. 11.Town is auto filled in by default. 12. Phone Number is auto filled in by default (editable by user). 13. Fax Number is auto filled in by default (editable by user). 14. Premise email address is auto filled in by default (editable by user).

NOTE: User must register in eKas (https://ekas.doe.gov.my/ekas/default.php) and obtain DOE file number before user could register in eSWIS system. For information about DOE File Number, user could contact officer of respective JAS department.


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Figure 4 - User Registration Page Step of user registration – Company Information: (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

1. Check the box “Same Information” if the company information are same as previous entry (Premise Information). Else, fill in the company information with different location details. 2. ROC NO is auto filled in by default. Else, fill in ROC NO manually. User could check the availability of ROC NO by checking the box “Check Your ROC No”. If user have registered ROC NO before, company details will auto filled by system. 3. Fill in Company Email address for receiving email verification from eSWIS. Step of user registration – Contact Information: _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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(Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

1. Fill in Name of Contact Person. 2. Select Designation by clicking the down arrow. 3. Fill in Phone Number. 4. Fill in Fax Number. 5. Fill in Email address for receiving email verification from eSWIS. 6. Fill in User ID and Password which allows user to create an officer account.

7. Click

to proceed registration. Else, click

to return to

Verification Page.

Figure 5 - Successful Message Once user has completed the user registration, a successful message will displayed (Figure 5). Click the link [HERE] to return to login page. Private agency will

received

two (2) email

notifications after completed

registration process. The first email notification contains admin username and temporary password for immediate access (Figure 6) as company admin will send to mailbox registered under Company Information. In the other hand, another email notification which contains officer username and temporary password will send to Contact Person.


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For government agency, submission of user registration will pending for DOE’s approval. Once the registration request have been approved by DOE officer, the respective government agency will receive two (2) email notification that contains username and temporary password for system access (Figure 6).


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Figure 6 - Email Verification for company admin & officer


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For first time login user, a popup windows will be prompt (Figure 7). User is required to change temporary password immediately. Else, when user login to system, a pop up window will prompt each time, to remind user change temporary password. The pop windows allows user to change a new password with temporary or old password.

Alternately, user can click on respective username on the top right of the

screen and Change Password option will appeared. Click to activate the popup windows when needed.

Figure 7 - Change Password


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3 eSWIS for Company Admin 3.1 Landing page

Figure 8 - Main Dashboard After login to system, admin can view a list of menu (Figure 8) on the right hand side.

Manage Profile

Manage Branch

Manage Employee

Report List

3.2 Manage Profile To manage or update company details, click

Manage Profile and user will be direct to

company profile page (Figure 9). Once admin has updated the company details, click button to save any new changed data.


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Figure 9 - Manage Profile

3.3 Manage Branch If the reporting entity owned one or more branches, admin is required to add all of the branches into system. (Else, user can move to Manage Employee to proceed further action.) Each branch will having its own approved DOE File Number. NOTE: For information about DOE File Number, please contact officer of respective JAS department.

Click

Manage Branch and a list of registered branch will be displayed (Figure 10).

Figure 10 - Manage Branch To add branch information, click

button and a window form will display on the

screen (Figure 11). (Please note that the red asterisk * indicates that this field MUST BE KEYEDIN.)


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Steps of add branch: 1. Fill in DOE File No. 2. Fill in Branch Name or description of the Branch. 3. Specify Industry by clicking the down arrow. 4. Specify Sub Group by clicking the down arrow. 5. Fill in Address. 6. Fill in Postal Code. 7. Select Country by clicking the down arrow, else leave the default Country as Malaysia. 8. Select State by clicking the down arrow. 9. Select PBT by clicking the down arrow. 10. Select District by clicking the down arrow. 11. Select Town by clicking the down arrow. 12. Fill in Telephone Number. 13. Fill in Fax Number. 14. Fill in Branch Email. 15. Fill in Name of Contact Person who responsible in the branch. 16. Select Designation of the contact person by clicking down arrow. 17. Fill in Contact Number of Contact Person. 18. Fill in Email address of Contact Person. 19. Click

button to save the new entry or click

to cancel the entry.

Inserting New

Back to

Saving Changes

Suspending

Reactivate

Entry

Listing

of Record

Branch

Inactive Branch


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Figure 11 - Add Branch

3.4 Manage Employee Admin is required to register employee’s details whom has been authorized to be responsible in filing waste information on behalf of reporting entity. To manage employee, click

Manage Employee and a list of registered employees will

be displayed (Figure 12).

Figure 12 - Manage Employee To register employee details, click




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Steps of add employee: 1. Select Location by clicking the down arrow.(Please noted that Location required to be register before it can display in the drop-down box)

2. Employee ID is auto generated by system. 3. Select Salutation by clicking the down arrow. 4. Fill in Full Name. 5. Fill in IC. No. 6. Select Designation of the employee by clicking down arrow. 7. Fill in Email. 8. Select Gender. 9. Fill in Contact Number of the employee 10. Fill in User ID. 11. Fill in Password. 12. Click

Inserting New Entry

button to save the new entry or click

Back to Listing

to cancel the entry.

Saving Changes of

Generating Random

Record

Password for User

Figure 13 - Add Employee _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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3.5 Report List Admin is allows to view report of all registered branches in the eSWIS. To access Report list, click Report List and a list of reports will be displayed (Figure 14). To view each of the reports, click the report name to activate the screen.

Figure 14 - Report List

Procedure to view List of Notification of Scheduled Waste: 1. Click the “List of Notification of Scheduled Waste” to activate the screen (Figure 15). 2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click Else click 4. Click 5. Click the

button to add filter or

button to clear all added filters from the list. button to run report. button if user wish to have the report exported to an

Excel file. Else, click the 6. Click the

button to remove selected filter.

button to export to pdf file.

button to close the report.


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Figure 15 - List of Notification of Scheduled Waste Filter

Figure 16 - List of Notification of Scheduled Waste

Procedure to view Summary Report of Inventory: _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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1. Click the “Summary Report of Inventory” to activate the screen (Figure 17). 2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click


Else click 4. Click


button to clear all added filters from the list. button to run report.

5. Click the

button if user wish to have the report exported to an




Figure 17 - Summary Report of Inventory Filter


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Figure 18 - Summary Report of Inventory Procedure to view Summary Report of Consignment Note 1. Click the “Summary Report of Consignment Note” to activate the screen (Figure 19). 2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click Else click 4. Click 5. Click the


button to clear all added filters from the list. button to run report. button if user wish to have the report exported to an Excel

file. Else, click the 6. Click the





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Figure 19 - Summary Report of Consignment Note Filter

Figure 20 - Summary Report of Consignment Note

Procedure to view Summary Report of Waste Statement 1. Click the “Summary Report of Waste Statement” to activate the screen (Figure 21). _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click


Else click 4. Click



5. Click the





Figure 21 - Summary Report of Waste Statement Filter

Figure 22 - Summary Report of Waste Statement _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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4 eSWIS for Waste Generator 4.1 Landing page

Figure 23 - Main Dashboard Once Waste Generator has login to system, a list of menu displayed on the right consist

Location Filter

Notification

Storage Location

Inventory Addition

Inventory Reused

Inventory Adjust

Inventory Summary

Consignment Note

Report List

Filter Notification list by Reference Number or Start Date and End Date

For existing company whose has been registered in eCN system, a pop up screen will show up (Figure 24) at the first time of login in eSWIS system. User is required to provide their current balance of inventory.


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Figure 24 – Opening Balance Screen

NOTE: Existing user is mandatory to input their current balance of inventory and the success capture of submitted opening balance on inventory cannot be undone.

4.2 Notification To access notification screen, click

Notification button and a form windows will be

displayed (Figure 25).

Figure 25 - Notification Page Waste Generator is allows to create new notification

, view drafted notification

and submitted notification . _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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To create notification, click

button and a window form will display on the screen

(Figure 26). (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.) Steps of create notification: 1. Fill in File Ref No (Optional). 2. Fill in Product Information (Raw Material / Chemicals) (Optional). 3. Fill in quantity of product in MT/per month (Optional). 4. Click

to add product information.

5. Select waste code. 6. Fill in Source of Waste (Optional). 7. Fill in quantity of waste material in MT/per month. 8. Fill in Waste Name. 9. Fill in Waste Component (Optional). 10. Select Package Type by clicking down arrow. 11. Click

to save new entry as draft or click

entry. Else, click

Insert / Add waste material

Submit notification

to submit new

to cancel the entry and return to main listing.

Back to Notification from edit mode

Delete the selected product / waste material from the list

Saving draft of the new entry

Return to Main List and cancel entry

View waste packaging guideline


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Figure 26 - Create New Notification

User is allows to send a request to cancel submitted notification. Request will submit to respective DOE officer and awaiting approval. Once the request is approved, the notification will switch to “inactive” and all waste code in the inactive notification will be remove from inventory Step to request cancellation of notification: 1. Click the desired submitted notification which would like to cancel 2. Click the 3. Click OK

4. Email notification will send to both WR’s registered email address and respective DOE officer

4.3 Storage Location To access storage location screen, click

Storage Location button and a form

windows will be displayed (Figure 27).


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Figure 27 - Storage Location Listing To add storage location, click



Steps of add storage location: 1. Select Waste Code by clicking down arrow. (Please noted that waste code is required to register before it can display in the list. Please follow the steps of “Create Notification” for register waste code.)

2. Specify Handing Type of the waste. 3. Fill in Area. 4. Fill in Bin. 5. Click

to submit new entry. Else, click

to cancel the entry and

return to main listing.

Figure 28 - Storage Location

4.4 Inventory Addition To access Inventory Addition screen, click

button and a form windows will be



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Figure 29 - Inventory Page – Waste Generator

Waste Generator is allows to add inventory submitted notification

To add inventory, click

, view drafted notification

and

.

button and a window form will display on the screen

(Figure 30). (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

Steps of add inventory: 1. Fill in Qty in (MT) or Qty in (KG) of each item code. 2. Click entry. Else, click


to submit new


3. If user do not generated any waste, click

.


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Figure 30 - Add Inventory – Waste Generator

4.5 Inventory Reused To access Inventory Reused screen, click



Figure 31 - Inventory Reused– Waste Generator _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

Page 31 of 50

Waste Generator is allows to submit inventory reused which utilize waste internally by premise itself. Premise is required to provide valid reason to support the submission of inventory reused. To create new Inventory Reused, click

button and a window

form will display on the screen (Figure 32). (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

Steps of create inventory reused: 1. Fill in Balance Qty in either MT or KG in respective item code. 2. Fill in Remark if any. 3. Click entry. Else, click


to submit new


Figure 32 - Create Inventory Reused

4.6 Inventory Adjustment To access Inventory Adjustment screen, click




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Figure 33 - Inventory Adjustment– Waste Generator Waste Generator is allows to create new inventory adjustment inventory adjustment

, view drafted

and submitted inventory adjustment

To create new Inventory Adjustment, click

.

button and a window form will

display on the screen (Figure 34). (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

Steps of create inventory adjustment: 4. Fill in Balance Qty in either MT or KG in respective item code. 5. Fill in Remark if any. 6. Click entry. Else, click


to submit new



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Figure 34 - Create Inventory Adjustment

4.7 Inventory Summary User can view summary listing of inventory in the system. To access inventory summary, click

button and a form windows will be displayed (Figure 35).

User can print the monthly summary listing of inventory by clicking click

button and

to forward the monthly summary by email.

Figure 35 - Inventory Summary

4.8 Consignment Note To access Consignment Note screen, click




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Figure 36 - Consignment Note Page– Waste Generator Waste Generator is allows to create new consignment note consignment

note

,

submitted

Received/Rejected consignment note To create consignment note, click

consignment

, view drafted

note

and

. button and a window form will display on the

screen (Figure 37).

Figure 37 - Create Consignment Note – Waste Generator Steps of create consignment note: (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)


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1. Select Trans. Type by clicking down arrow. 2. Fill in Serial No (Optional). 3. Fill in Ref No (Optional). 4. Navigate to Waste Information Tab (Figure 38) and click to select Waste Code. a. Waste Name is auto fill by default. b. Fill in Waste Origin Code (Optional). c. Fill in Origin & Source Description (Optional). d. Fill in Waste Component (Optional). e. Fill in Qty in either MT or KG. f.

Fill in If Possible in m3 (Optional).

g. Fill in Cost in RM (Ringgit Malaysia) (Optional). h. Select Packaging by clicking down arrow. i.

Fill in Package Qty.

j.

Click

if user want to re-make the selection of waste

code.

Figure 38 - Waste Information 5. Navigate to Transporter tab (Figure 39) and click to select Transporter. a. Fill in Special Instruction/Notes if any. b. Select Driver NRIC No by clicking down arrow or fill in specify new Driver NRIC No and Driver Name. _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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c. Select Vehicle No by clicking down arrow or fill in specify new Vehicle No. d. Specify Transport Date. e. Fill in Temporary Storage. f.

Click

if user want to re-make the selection of

transporter.

Figure 39 - Transporter 6. Navigate to Receiver tab (Figure 40) and click to select Receiver. a. Fill in Special Instruction/Notes if any. _________________________________________________________________________________ Doc Name: eSWIS External User ManualUser Manual Last Updated: 2-Jul-15

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b. Click 7. Click entry. Else, click

if user want to re-make the selection of receiver. to save new entry as draft or click

to submit new


Figure 40 - Receiver


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4.9 Report List Officer is allows to view report of responsible branches in the eSWIS. To access Report list, click Report List and a list of reports will be displayed (Figure 41). To view each of the reports, click the report name to activate the screen.

Figure 41 - Report List

Procedure to view List of Notification of Scheduled Waste: 1. Click the “List of Notification of Scheduled Waste” to activate the screen (Figure 42). 2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click Else click 4. Click 5. Click the








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Figure 42 - List of Notification of Scheduled Waste Filter

Figure 43 - List of Notification of Scheduled Waste

Procedure to view Summary Report of Inventory: 1. Click the “Summary Report of Inventory” to activate the screen (Figure 44).


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2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click


Else click 4. Click



5. Click the





Figure 44 - Summary Report of Inventory Filter


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Figure 45 - Summary Report of Inventory

Procedure to view Summary Report of Consignment Note 1. Click the “Summary Report of Consignment Note” to activate the screen (Figure 46). 2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click Else click 4. Click 5. Click the








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Figure 46 - Summary Report of Consignment Note Filter

Figure 47 - Summary Report of Consignment Note


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Procedure to view Summary Report of Waste Statement 1. Click the “Summary Report of Waste Statement” to activate the screen (Figure 48). 2. User can filter the report by select few criteria (e.g. Trans Date, Waste Code, Month, etc). Go to each of the individual boxes to select respective criteria. 3. Click Else click 4. Click 5. Click the







Figure 48 - Summary Report of Waste Statement Filter


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Figure 49 - Summary Report of Waste Statement


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5 eSWIS for Transporter 5.1 Landing Page

Figure 50 - Main Dashboard Waste Transporter is allowed to view pending consignment which submitted by Waste Generator and update the driver details and vehicle number if there is any changes. Eventually, Waste Generator will submit driver details and vehicle number while creating consignment note.

5.2 Pending Transfer To update driver details and vehicle number, select desired consignment note and a form windows will displayed (Figure 51).

Steps of update transporter details: (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

1. Fill in Special Instruction/Notes if any. 2. Select Driver NRIC No by clicking down arrow or fill in specify new Driver NRIC No and Driver Name. 3. Select Vehicle No by clicking down arrow or fill in specify new Vehicle No. 4. Specify Transport Date. 5. Fill in Temporary Storage if any.


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6. Click

to save new changes as draft or click

changes. Else, click

to save new

to cancel the changes.

Figure 51 - Update Transporter Details


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6 eSWIS for Receiver 6.1 Landing Page

Figure 52 - Main Dashboard Waste Receiver is allowed to update receiving information of the pending consignment note which submitted by Waste Generator.

6.2 Pending Receiving To update status of pending consignment note, select desired consignment note and a form windows will displayed (Figure 53).

Steps of update receiving information: (Please note that the red asterisk * indicates that this field MUST BE KEYED-IN.)

1. Select Type of Operation by clicking down arrow or fill in specify type of operation. 2. Select Status by clicking down arrow. 3. Fill in Quantity Received in MT and m3. 4. Fill in Package Qunatity Received. 5. Specify Date of Received / Rejected. 6. Fill in Remark if any.


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7. Click

to save new changes as draft or click

changes. Else, click

to save new

to cancel the changes.

Figure 53 - Update Status– Waste Receiver


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7 Log Out Once user have completed the visit of eSWIS, it is advised to log out from the system to avoid access of unauthorized person. To logout from the system, click

button on the top right of the screen (Figure 54)

and user will be redirect to Log-in Page.

Figure 54 - Log Out


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ESWIS External User Manual

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