Economy Class Equipment List

Equipment List

Cabin Crew Service Manual

ECONOMY CLASS Equipment Needs List

Contents Subject Quick Guide Accessories Airsick Bag Basket J Cloth Menu Cards Menu-on-Screen Newspapers Special Meal Stickers Ballpoint Pen Timetable Coffee/Tea Pots NG Paper Mug Individual Milk Portion Sugar – Sugar – Sugar Sugar Tubes/Brown Sugar/Sweet & Low Three-in-one Packs Comfort Amenity Kit DND Sticker Baby Bag/Kit & Baby Feeding Items Bassinet Blankets To Stations W ithout Laundry Service To Stations With Laundry Service Service Blanket Exchange – Exchange – Multi-sectors No Joining Customers With Joining Customers Blankets – Blankets – Medium Medium Sectors Blankets – Blankets – DAC DAC Child Activity Packs Cabin Dressing Items (CDI) Pillows & Pillow Covers Headrest Covers Spare Seat (Bottom) Covers Seat Pocket Arrangement Arrangement Headset – Headset – Rotable/Non-disposable Stain Remover Sweets and Freshets Toilet Amenities Toiletries Toilet Dressing Items Liquid Soap Toilet Air Freshener & Dettol Sanitary Napkins Toilet Amenities Display Extra Toothbrush and Shaving Kit Towels Fly Fit, Fly F ly Healthy Information Cards

Economy Class Equipment Needs List NOVEMBER 2012

Page 1 2 – 5 2 2 2 2 – 4 3 – 4 4 4 5 5 5 – 6 5 6 6 6 6 7 – 16 7 7 8 9 10 – 12 10 11 11 – 12

12 12 12a – 13 13

13 14 – 14a 15 15 15

15a – 15b 16 16 16

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Contents Subject Comfort Clean-Up Kit Washing Up Liquid Insecticide Bar & Meal Service Atlas Drawer/Box Atlas Container Bar Extension Top Bread Basket Disposable Drawers Trash Compactor Box Brush and Dust Pan Cart Waste Cart Trash Compactor Cocktail Snacks Cutlery Pack 7-in-1 3-in-1 Hot Meal Foil with Lid – Lid – Meal Meal Casserole Ice Bucket Paper Napkin Plastic Canapé Fork or Toothpick Plastic Glasses Salt and Pepper Twin Bags Table Mats Paddle Tray Mat Paddle Tray Disposable Containers with Lid Swizzle Sticks Tabasco/ Ketchup Sachets/Worcester Sauce Meal Trays Dummy Tray Tongs Serving Tray Special Meal Stickers Defective Equipment Stickers Service Equipment Offload & Exchange Service Equipment Uplift – Uplift –Tri-Class Tri-Class Operations

16a – 16b 16b 16b 17 – 24 17 17 17 17 18 19 19 19 19 19 20 20 20 20 20 21 21 21 21 21 21a 21a 21a 21b 22 22 22 – 23 23 24 24 24 24 25 25

Bassinets – Bassinets – Quantity Quantity and Location Guide Extension Tops – Tops – Quantity Quantity and Location Guide

26 – 27 28 – 30


Page

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QUICK GUIDE ITEM Sweets & Freshets Newspapers Baby Bassinets Baby Bags + Toys Baby Meal Children Activity Packs Toiletries

FLIGHT

ACTION

All flights L – L – if if supplied LM All flights LM S All flights LM

Offered Offered Offered Liaise with CSD/CS CSD/CS Offered on ground On request Priority for pre-ordered pre-ordered BBML

Except: flights with block time of three (3) hours and less.

All flights L

Amenity Kits

Placed in toilets toilets Full or heavy load – load – placed placed on seats

Night flights & Day flights with 8+ hrs

L

Headsets

M DND Stickers

Blankets

Menu Cards

Offered on ground

L M L M (4 ½ hours +) M (under 4 ½ hours) S L

Light load – load – distributed distributed from disposable drawer Full or heavy load – load – dress dress in seat pockets Light load – load – distributed distributed from disposable drawer Night flights – flights – offered offered Day flights – flights – on on request On request Placed on seat – seat – by by Cleaning staff On request On request Distributed Loaded only on – USA Australia Far East East (except short sectors – e.g. SIN-DPS v.v. etc.)   

Note :Europe – :Europe – with with Menu-on-Screen facility

Landing Cards

Sector specific

Towels

LM

L

Long


M

Distributed with menu cards – cards – whenever applicable Prior to meals/wake-up

Medium

S

Short

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Accessories Item

Usage and Particulars

Airsick Bag Used by customers who suffer from motion sickness Found inside each seat pocket and in designated compartment or holder inside toilets Wide-bodied aircraft – in 30FG overhead bins Single-aisled aircraft – in 8 DEF overhead bins  

Basket

Small cane basket used to serve sweets and freshets

J Cloth A thin, absorbent, strong coarse fiber cloth used for cleaning galley top and wiping water drips Used to line the galley sink area in order to filter sediments (tea, water and white wine) Menu Cards Used to provide customer information regarding food selection for a specific sector Printed in English/Arabic – standard for all flights Printed also in Japanese/Chinese – flights to Japan/China  

Outbound and inbound menu cards are loaded ex-DOH in a separate container marked “Menu Card Container ” (Remain On Board) – Outbound Crew – to ensure menu cards are loaded and available for both outbound and return sectors Note: Menu cards should be retained in relevant container and not re-positioned to other locations Inbound Crew – to return all unused menu cards to original container 

Front

Back



Quantity of Menu Cards Outbound – catering load + 6 Inbound – per cabin configuration  

Aircraft

Galley Location

A340/A330

A319/320/321

ADK

B777

404R

209

203B

JC-M103R YC-M503F


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Accessories Item


Menu Cards Menu cards are loaded Long flights – Americas + Far East + Australia 

Menu cards are NOT loaded – Short flights – Intra-Gulf Long/Medium flights – Africa + Middle East + ISC Short/Medium sectors of multi-sector flights – ; JNB-CPT-JNB; SIN-DPS-SIN, etc.   

NOTE: CS/Economy Crew-in-charge to ensure caterers have briefed crew on all menu items Menu cards must be distributed prior to the meal service printed on the menu card – On flights where there are 2 meals catered, menu cards will only contain information regarding the main meal service (that is FLD/LD/HB menus) Catering will continue to load flights with 2 meal services 



On Long sectors, meals such as REF are to be served even if these are not reflected in the menu cards. “Menu - on- Screen”

Video cassettes with relevant sector menu are supplied on specific sectors – outbound/inbound  



Duration – 7 minutes Content – menu will be displayed in Arabic and English and repeated in 2 cycles Effective sectors – ALL EUROPE

NOTE: Economy Class menu cards will NOT be supplied Menu Description A copy of the relevant menu description is handed over by catering staff to the Economy Class Galley Operator. Economy Crew should be briefed on menu details prior to start of services. CSD/CS to forward report via eVR in the event menu description is not handed over by catering staff. 



Procedures: Video to be screened on Economy Class main screen Make announcement (Menu-on-screen PA) Screen (without PA) 15 minutes prior to the commencement of the main meal services (FLD/HB)  

Economy Class Equipment Needs List JANUARY 2012

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Accessories Item

Usage and Particulars Procedures (continued):

“Menu - on- Screen”

A330/Single-aisle aircraft Screen menu on overhead monitors A340 & B777 Due to non-availability of overhead monitors, menu is displayed on individual screens – CSD to ensure the following: Select zone – Economy Class Screen video on – VIDEO PA (volume: MUTE) Make announcement (Menu-on-screen PA) Time – 15 minutes prior to FLD/HB    

Newspapers

To provide customers with current international and local news – All newspapers must be current to date of flight departure – language speakers to check relevant newspapers for dates of issue If a customer’s choice of reading material is not available, apologize/readily offer an alternative. Check other cabins for the availability/non-availability of requested reading material before telling a customer there is none available If requested material is with another customer, remember to collect this after use and immediately offer to customer who requested for it On night flights, offer to turn on reading lights for customers who wish to continue reading Old/outdated newspapers must be offloaded upon arrival in DOH 











NEWSPAPERS Type Arabic – Qatar

Name

Arabic – Lebanese paper printed in UK English – Qatar

English – UAE Other International Selection Special Meal Stickers

Al W atan Al Raya Al Sharq Al Arab Al Hayat Gulf Times Peninsula Qatar Tribune Khaleej Times Gulf News Loaded only upon flight’s arrival into specific cities

Used by Galley Operator to properly identify special meals and corresponding customers who requested for them. 



3 sheets of special meal stickers are loaded in the dry stores container located in the Business Class galley. Attached by Galley Operator on relevant special meal casserole covers

Economy Class Equipment Needs List MARCH 2010

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Accessories Item


Pen

Pen is available on request. Effective flights: Long haul Location: FC/JC Amenity container Quantity: 10 (for both outbound and inbound use) Description: Ballpoint pen

Timetable

A handbook that contains information regarding: Flight routing and meal services Listing of city, airport & cargo offices Our fleet – aircraft layouts and other technical data Flight schedules of our entire network Other relevant facts about the company’s non-smoking policy, carriage of dangerous goods, requests for special meals, reconfirmation of bookings and others     

Location – Wide-bodied aircraft – Business Class galley Single-aisled aircraft – FWD galley  

Current timetables (summer or winter) must be displayed prominently in specified bulkhead holders in the cabin

Coffee, Tea Item

Usage

Pots – Coffee, Tea Containers with spouts used to serve hot coffee/ tea



Coffee/Tea Pots – labeled (“coffee” or “tea”) stainless steel coffee/tea pourer, insulated to keep liquid hot; caution must be exercised during handling – Prior to bringing out carts with coffee/tea pots, press the red-coloured latch to release or minimize the build-up of steam Ensure lid is properly closed – the red latch must be positioned parallel to the handle 




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Coffee, Tea Item

Usage

NG Paper Mugs Paper cups used to serve coffee and tea  

Non-meal service Clearance during meal services – when customer table has been cleared and customer wants to have another serving of hot beverage

Individual Milk Portion Used as accompaniment for tea and coffee  

Offered from a presentation tray during meal services Pre-set on meal trays for short sectors

Sugar Tubes Used as accompaniment for tea and coffee  

Standard dry store item Offered from a presentation tray during meal services

Brown Sugar Cubes Served to customers on request  

Standard dry store item Prepared and served from the galley

Sweet & Low Used as accompaniment for tea and coffee   

Offered from a presentation tray during meal service Served on request during non-meal meal service Standard dry store item

Three-in-One Pack Served to customers taking individual coffee or tea Contained in a plastic wrap – Paper napkin Stirrer Sugar tube   


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Comfort Item

Usage

New Amenity Kit 3 colours & designs

To provide customers with complimentary bags that contain toiletries and other items necessary for travel –    

Toothbrush and toothpaste Tube socks Eyeshade Earplugs

Amenity kits are contained in burgundy bags (60 per bag) and loaded by Catering staff in the aft LHS toilet  Long sectors – NIGHT flights  Long sectors – DAY flights with block time of 8 hours & more Amenity kits for return sector are contained in grey bags (60 per bag) and loaded in cargo hold #5.

Loading & Service Procedures: Ex-DOH – Outbound sector – burgundy bags contain amenity kits  

Full or heavy customer load – amenity kits to be preset by Crew on seats (zone-wise). Light load – amenity kits to be prepared in disposable drawers and distributed on ground (2 or 4 corner service).

Return Sector – Grey bags containing amenity kits loaded in cargo hold. Amenity kits must never be offered to any Qatar Airways staff (including QR subsidiaries) travelling on duty or ID tickets in all QR flights. DND Stickers

Offered/given to customers who –  Do not wish to be disturbed during the flight  May wish to be waken up for meals  May wish to be waken up to purchase in-flight Duty Free goods Stickers are loaded in the amenity container on all flights except Short and Very Short sectors – good for 2 sectors Long sectors – NIGHT flights  Distributed with menu cards Long sectors – DAY flights & Medium Sectors Given on request

Economy Class Equipment Needs List OCTOBER 2011

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Comfort Item

Usage

Baby Bag/Kit Baby Formula

Given to customers with babies to ensure babies’ onboard comfort and hygiene; plastic bag contains –  Diapers – 2  Wet tissues  Plastic bags for diaper disposal – 2  Baby powder  Baby lotion Crew to distribute bags/kits using large trays before or after take-off.

To provide baby with –  Feeding bottles  Formula – Cerelac  Bottled food – BBML Baby items are loaded in standard containers in the FWD Galley – all flights/good for 2 sectors

Given to babies (below 2 years old) with priority to customers who have requested for Baby Meals (BBML)

Flight Wide Body

Single Aisle

Economy Class Equipment Needs List MAY 2009

Items Baby bags Feeding bottles Baby food Baby formula Baby bags Feeding bottles Baby food Baby formula

Number 6 6 8 1 2 3 2 1

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Comfort Item


Bassinet Given to customers with babies who are seated on bulkhead seats where bassinet tables are installed Available on –  Long sectors  Medium sectors

P a re n t s m u s t b e a d v i s e d that infant must be taken from the bassinet wh enever the Seatbelt sign is turned on in-flight a n d i n p r e p ar a t i o n f o r landing Bassinets must be collected and re-stow ed before landin g, signalled b y t h e P r e -L a n d i n g Public Anno uncement

Request for bassinets for Short sectors can be accommodated if done prior to the flight Prepare and set up immediately after take-off, as soon as the Seatbelt sign is switched off –  Unfold and erect the four sides of the bassinet  Snap attachments at the two ends  Fold a blanket lengthwise  Using one half of the folded blanket, line/dress the inner portion of the bassinet  Drape the remaining half of the blanket over the other to serve as a covering for the infant  Provide a pillow, if available. An extra blanket may serve as a pillow in case of a light passenger load  Using the two transport handles, bring the dressed bassinet to the parent/guardian with infant  Open bassinet table and place the bassinet on tabletop  Remember to secure bassinet using the two restraint straps Ensure that used/soiled blankets and pillows are removed prior to stowage Damaged and dirtied bassinets must be brought to t he attention of the CSD/CS who is responsible for writing it in the Voyage Report and the Cabin Defects Log

Location of Bassinets Please refer to pages 26 – 27 for quantity and location of bassinets per aircraft.

Maintenance and Cleaning

Should a bassinet need cleaning/replacement:    


Use “defective equipment” sticker on the casing or on the bassinet fabric for easy identification by engineering team. Stow bassinet in allocated compartment. Make CDL entry, indicating stowage location. CSD/CS to forward eVR with details including CDL number.

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Comfort Item


Blankets To help ensure customer’s in-flight comfort.

Ground Handling staff to: Very Long + Long  Pre-set individually-wrapped blankets on seats. Medium (over 4 ½ hours)  Load empty canvas bags placed in AFT Economy CMB/KTM/MLE/DAC/SEZ overhead bins (OHBs) for collection of used blankets by crew. Collection of blankets by Crew:  Blankets placed in allocated canvas bags for offloading or exchange. Individually-wrapped blankets loaded in plastic bags Medium and positioned in the AFT Economy Class OHBs – (under 4 ½ hours)  Blankets given on request  Blankets re-folded and re-stowed in AFT OHB for return sector use. Collection of blankets by Crew:  Plastic gash bags loaded & used in stowing blankets. 25% individually-wrapped blankets loaded in plastic bags and positioned in the AFT Economy Class OHBs – Short  Blankets given on request  Blankets re-folded and re-stowed in AFT OHB for return sector use. Collection of blankets by Crew:  Plastic gash bags loaded & used in stowing blankets. Collection of Blankets Plastic disposable gloves (provided by the company) are used Prior to landing to collect used blankets. Stowage of Blankets Prior to landing

Bags of blankets should be distributed to available AFT toilets and a maximum of 2 bags per toilet is recommended. Ensure that toilets are not overloaded with bags of collected blankets as this has caused heavy damages to toilet doors.

TO STATIONS WITHOUT BLANKET LAUNDRY SERVICE Outbound + Return Sector Blankets Loaded in DOH

Ex-DOH

   

In-flight Prior to Landing

   

Ground handling staff to pre-set blankets on seats 12 empty burgundy bags to be loaded in AFT overhead bins for blanket collection and stowage into destination Ground handling staff to load 12 grey bags with return sector blankets in cargo hold #5 A340 – return sector blankets in 12 grey bags loaded in designated cabin stowage area. Cabin Crew to collect unused blankets from unoccupied seats and stow in burgundy bag. Cabin Crew to collect blankets Stow blankets in burgundy bags Seal burgundy bags and re-stow in the AFT overhead bins


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Comfort Item

Usage and Particulars TO STATIONS WITHOUT BLANKET LAUNDRY SERVICE Outbound + Return Sector Blankets Loaded in DOH

During Ground Stop

  

Arrival DOH

  

Ground handling staff to transfer burgundy bags to cargo hold #5 and load fresh blankets (in grey bags) in the cabin, Ground handling staff to pre-set blankets on seats 12 empty grey bags to be loaded in AFT overhead bin for blanket collection and stowage into DOH. Prior to landing, Cabin Crew to collect blankets Stow blankets in grey bags Seal grey bags and re-stow in the AFT OHBs.

BLANKET EXCHANGE TO STATIONS WITH BLANKET LAUNDRY SERVICE Outbound Blankets Loaded in DOH Return Sector Blankets Loaded in Outstations

Ex-DOH

In-flight

Prior to Landing

During Ground Stop

Arrival DOH

Ground handling staff to pre-set blankets on seats.  Crew to ensure empty canvas bags are loaded in the AFT OHB’s in the Economy cabin.  Cabin Crew to collect unused blankets from unoccupied seats and stow in allocated canvas bags.  Stow bags in the AFT OHBs.  Cabin Crew to collect and stow blankets in allocated canvas bags.  Stow bags in the AFT OHBs/AFT toilets.  Ground handling staff to offload used blankets for laundry.  Ground handling staff to load and pre-set fresh blankets on seats.  Crew to ensure empty canvas bags are loaded in the AFT OHB’s in the Economy cabin.  Prior to landing, Cabin Crew to collect blankets.  Stow blankets in allocated canvas bags.  Stow bags in the AFT overhead bins/AFT toilet 

BLANKET EXCHANGE MULTI-SECTOR FLIGHTS Outbound Blankets Loaded in DOH Return Sector Blankets Loaded in Outstations

Blanket Exchange

Replacement of blankets is generally done in terminating stations. MULTI-SECTOR flights  Ground handling staff to pre-set blankets on seats.  Prior to landing, Cabin Crew to ensure blankets of Ex-DOH disembarking customers (1st destination) are collected – blankets of customers in transit are to be collected at final destination.  Stow blankets in canvas bags.  Re-stow in the AFT overhead bin or AFT toilet. No Traffic Rights 1st Destination – No Joining Customers  Cabin Crew to ensure cabin and toilets are well-cleaned and dressed by ground handling staff. n 2 Destination – Ground handling staff to pre-set return sector blankets on seats.


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Comfort Item

Usage and Particulars BLANKET EXCHANGE MULTI-SECTOR FLIGHTS Outbound Blankets Loaded in DOH Return Sector Blankets Loaded in Outstations

With Traffic Rights

Ground handling staff to pre-set blankets on seats  Ground handling staff to load 20% additional blankets – outbound and inbound. st Ex-DOH 1 Destination –  Cabin Crew to ensure cabin and toilets are well-cleaned and dressed by ground handling staff.  Cabin Crew to especially check that seats vacated by customers (1st destination) are prepared for joining customers.  Joining customers are to be provided with blankets after take-off from 20% additional blanket load. nd 2 Destination –  Ground handling staff to pre-set blankets on seats. 

With Joining Customers

FLIGHTS TO DAC Outbound + Return Sector Blankets Loaded in DOH

Ex-DOH Ground Handling staff to pre-set blankets on seats.  Empty canvas bags (outbound/inbound) to be loaded in AFT OHBs.  Return sector blankets are loaded in 2 full carts (100 per cart) and positioned in the FWD galley  Balance quantity of blankets is loaded in AFT OHBs. Prior to Landing  Prior to landing, Cabin Crew to collect blankets.  Place blankets in canvas bags and stow bags in the AFT LHS toilet. During CSD/CS to ensure Ground Stop  Canvas bags of used blankets loaded in cargo hold.  Ground handling staff to take fresh blankets from full carts and pre-set on each seat. Arrival DOH  Prior to landing, Cabin Crew to collect blankets  Place blankets in canvas bags and stow in AFT LHS toilet - Crew may also use the 2 empty blanket carts as st owage.

MEDIUM FLIGHTS – UNDER 4 ½ HOURS Outbound + Return Sector Blankets Loaded in DOH

Ex-DOH

 

In-flight Prior to Landing



Outstations



Arrival DOH







Ground handling staff to load blankets in the AFT OHBs. Crew to ensure gash bags are supplied fro collection. Give blankets on request. Cabin Crew to collect blankets Used blankets are re-folded & re-stowed in AFT OHBs. Prior to landing, Cabin Crew to collect blankets. Place blankets in gash bags and stow in AFT OHBs / toilets.


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Comfort Item


CHILD ACTIVITY PACKS Qatar Airways launches a new range of fun and activity items that will keep our young customers entertained during flights. SpongeBob Square Pants is a popular American television series that centers on the exploits and adventures of the title character and his friends in an underwater city.

OUTBOUND FLIGHTS SECTOR LONG HAUL MEDIUM HAUL

ACTIVITY PACK Activity Bag Pencil Case Pack

AGE 3 – 12 years 3 – 12 years

Quantity 16 16

AGE 3 – 12 years 3 – 12 years

Quantity 16 16

INBOUND FLIGHTS SECTOR LONG HAUL MEDIUM HAUL

ACTIVITY PACK Activity Bag Pencil Case Pack

Note: Activity items are not loaded for flights with block time of three (3) hours and less.

FLIGHTS LH & MH ALL Outbound & Inbound

TOYS SpongeBob Plush Toy

AGE 0 – 3 years

Magnetic Aeroplane Sketcher Toy 0 – 3 years

Quantity 12 12

TOYS SpongeBob Plush Toy

DESCRIPTION

A fun and cuddly toy for small children.

Magnetic Aeroplane Sketcher

DESCRIPTION A mess-free sketcher that serves as a magnetic drawing board. Allows the child to draw on the flat screen, and quickly erase what has been drawn by sliding across the button located just above the bottom of the plane.

NOTE: Crew may use their discretion and choose 1 toy selection for outbound and the other type for the inbound sector. Only 1 toy should be allotted per child.

Economy Class Equipment Needs List JULY 2012

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Comfort Item

Usage and Particulars ACTIVITY PACKS

Acitvity Bag

DESCRIPTION (Outbound) A nylon mesh bag which contains fun and activity items.  SpongeBob activity book  5 colour pencils in a box  SpongeBob sharpener  Sticker sheets  SpongeBob Notebook  SpongeBob keychain

Activity Bag

DESCRIPTION (Inbound) A nylon mesh pencil case which contains fun and activity items.  SpongeBob activity book  5 colour pencils in a box  SpongeBob sharpener  Sticker sheets  SpongeBob finger puppets  SpongeBob restickable sticker folio  2 SpongeBob post cards

PENCIL CASE PACKS Pencil Case Pack

DESCRIPTION (Outbound) A plastic case which contains fun and activity items.  Activity book  5 colour pencils in a box

Pencil Case Pack

DESCRIPTION (Inbound) A plastic case which contains fun and activity items.  SpongeBob activity book  5 colour pencils in a box  SpongeBob sharpener

CABIN CREW PREMIUM CLASS ECONOMY CLASS

Service Process Premium Crew to ensure that required numbers of children kit/bag/toys are reserved for Premium cabin use. After all customers have boarded, Crew to distribute from a disposable drawer after completion of sweets and freshets. FWD to AFT movement L3/R3 – wide body operations R4C or R3C – single aisle operations

Economy Class Equipment Needs List JULY 2012

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Comfort Item


Child Activity Packs – continued

Given to children (up to 12 years old), prioritizing customers who have requested for Child Meals (CHML). Loaded on all Long and Medium haul flights except when block time is three (3) hours or less. Separate stocks are uplifted for –  Outbound – contained in a sealed canvas bag and positioned in the AFT galley  Inbound – in standard containers Outbound stocks – Ensure balance activity packs/toys from outbound sector  stocks are used ex-outstations, using the return sector stocks for additional requirements.  Remaining stocks should be stowed in the canvas bag and sealed prior to disembarkation. Prior to distribution – Ensure plastic covers of activity packs are removed.  Activity packs are neatly arranged on a disposable drawer  along with a few toys – as applicable.

Sample of canvas bag

CDI – Cabin Dressing Items

Pillows with Pillow Covers  Disposable fabric are used to encase the small pillow placed on each seat for all flights except Short and Very Short sectors  Spare pillow covers are loaded above 8DEF or 30G Headrest Covers  Disposable fabric used to line headrest area of each seat for all flights  Spare headrest covers are loaded above 8DEF or 30G Spare Seat (Bottom) Covers  A330 – 4X (2 per colour) by R1 Door OHB  B777 – 4X (2 per colour) at AFT Galley compartment 729  A320/A321/A319 – 3X at Compartment C003 (adjacent to FWD closet) Note: Whenever applicable, use spare stock to replace soiled and wet bottom seat cover.  Soiled seat cover should be placed in a plastic bag & repositioned in same location.  CSD/CS to forward report of usage via eVR & Cabin Defects Log.

Seat Pocket Arrangement

Contents of the seat pocket provide the customer information regarding safety onboard, IFE, Duty Free, etc. Each seat pocket contains 5 items, arranged from front to back – 1. Safety Card Inside plastic pouch

2. In-flight Entertainment (IFE) Guide 3. Duty Free Magazine Outside plastic pou ch

4. Oryx Magazine 5. Airsickness bag


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Comfort Item


Headset Rotable

To provide customer access to audio-visual entertainment – Burgundy canvas bags:

Non-disposable

150 headsets per bag – individually wrapped in plastic.



Note: For A321 operations – 165 headsets per bag 

Labeled – Outbound/Inbound Flight number/date Sector IMPORTANT: Crew should utilize headsets ONLY from bags labeled for the respective operating sector (Outbound or Inbound).

LOADING POSITIONS OF HEADSET BAGS IMPORTANT: Ensure bags remain in allocated locations and NOT re-positioned. A319/A320/A321 2 bags – 1 outbound / 1 inbound Location: Below last row of seats in Economy Class cabin (aisle seats) A330 4 bags – 2 outbound / 2 inbound Location: Last OHB (overhead bin) in Economy Class cabin – 2 bags each LHS/RHS A340 4 bags – 2 outbound / 2 inbound Location: Compartment S04 – opposite L4 Door B777-200/300 4 bags – 2 outbound / 2 inbound Location: Behind last row of seats in Economy Class cabin – LHS /RHS

LOADING POSITIONS – Multi-sector flights with headset requirement Examples: DOH-SIN-DPS v.v. & DOH-GRU-EZE v.v. Total 8 bags loaded ex-DOH

4 bags loaded in the cabin (as per above locations) – for outbound flight 2 bags used on 1st sector  2 bags used on 2nd sector  4 bags loaded in the cargo hold – for inbound flight (return sector) 2 bags used on 1st sector  2 bags used on 2nd sector 

Headset Distribution



For HEAVY LOAD – dress in seat pockets (zone-wise). Note: Unused headsets to be collected after take-off and returned into allocated bags.



For LOAD BELOW 50% – distribute on ground (after sweets and freshets) using disposable drawers – 2 to 4 corner service.

Economy Class Equipment Needs List JUNE 2011

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Comfort Item


Headsets – Reminders

Unserviceable headsets – Crew to put defective headsets in a separate plastic bag, properly labeled (“Defective Equipment”) and kept with the collected headsets in the allocated canvas bag. SHORT HAUL Flights – No headsets loaded for Economy Class

Headset DONE AFTER LANDING Collection A. Collection in Outstations  Crew to collect headsets AFTER customer disembarkation.  Collect headsets in bundles of 15 to 20 and secure each bundle using 2 plastic wire ties or plastic seals – as shown.

Wire ties

Plastic seals

 

All collected headsets are to be stowed in allocated bags (Outbound Sector). Headset bags to remain in assigned locations and to be offloaded only in DOH.

B. Collection in DOH  Collection of headsets to be done by Cleaning Staff after crew disembarkation. Headset Handling Outbound flight – Procedures  Distribution of headsets as per standard procedures. Multi-sector Flights  Collection of headsets (after customer disembarkation) to be carried out – arrival 1st station and arrival 2 nd station. Examples: DOH-SIN-DPS  Ensure all headsets are returned into allocated bags and DOH-GRU-EZE sealed. Inbound flight –  Originating station (i.e. DPS & EZE) – exchange of headsets DPS-SIN-DOH to be carried out by ground staff. EZE-GRU-DOH  Distribution of headsets as per standard procedures.  Collection of headsets (after customer disembarkation) to be carried out – arrival 1st station (i.e. SIN & GRU) and ensure all headsets are returned into allocated bags and sealed.


- 14a -


Comfort Item


Stain Remover Dr. Beckmann’s

Roll-On Type 75ml

A multi-purpose stain remover loaded on ALL flights  

Sweets and Freshets

Follow “Directions for Use” as reflected on the bottle After use, ensure stain remover is returned in the designated container

Candies and sachets of lightly scented refreshing towels are offered on all flights prior to take-off  

Sweets & freshets are loaded in the dry stores containers Return sector freshets are loaded in cargo hold #5

Toilet Amenities Toiletries

To ensure customer’s personal hygiene and provide refresher on all flights Toiletries – provided on all flights  Cologne – Eau de Toilette  Hand Cream  Toiletries are placed inside toilets during ground preparation – lids are removed and left in the toilet amenities container  Prior to landing, toiletries are collected & re-stowed inside toilet amenity container – ensure bottles are wiped clean/dry & lids are re-placed Toilets are completely dressed by the ground handling/ Toilet Roll cleaning staff Tissue Box  These supplies are loaded in the toilet amenity container Hand Towels  Cabin Crew must clean toilets & replenish toilet supplies regularly during the flight Toilet Seat Liners Disposable Gloves  Installed in specific toilet seat liner compartment by ground handling/cleaning staff Freshets  Plastic disposable gloves are used in toilet cleaning and dressing For aircrafts with liquid soap dispensers – Liquid Soap  CSD/CS, prior to customer boarding, must ensure liquid soap is loaded in all dispensers  If additional amount is required, ground handling/cleaning staff must be immediately notified Air Freshener & Dettol Cabin Crew must check toilets at least every 6 – 8 minutes Ensure toilets are clean & free of unpleasant odours


- 15 -


Comfort Item


Toilet Amenities 

1 pack of sanitary napkins is loaded inside the baby amenity container



Sanitary napkins are given to customers on request

Sanitary Napkins

Toilet Amenities Display

Toiletries and amenities should be displayed neatly inside toilets. Whenever applicable, toiletries and freshets should be arranged in toilet racks – as shown. Effort should be made to replenish toilet amenities regularly.

B777 Toiletries Display


- 15a -


Comfort Item


A330 Toiletries Display

A330 / A320 Toiletries Display

A321 / A320 Toiletries Display

Economy Class Equipment Needs List DECEMBER 2010

- 15b -


Comfort Item Extra Toothbrush and Shaving Kit


To meet customer’s need for these items on board – given only when customer requests for them Disposable toothbrush packs are loaded in the toilet amenity container (mid galley)  Long – 24 packs  Medium – 12 packs  Short – 6 packs Shaving kits are loaded in the passenger amenity container for ALL SECTORS except Intra-Gulf – Wide-body  FC – 12 shaving kits (A340/B777)  JC – 24 shaving kits (A330/A340) / 12 (B777)  YC – 24 shaving kits (B777) Single-aisle  10 – 12 shaving kits

Disposable Towels To provide customers with a means to refresh them before meals or after waking up Effective Sectors: ALL LONG & MEDIUM-HAUL flights Loaded in AFT OHB Scented and with disposable tongs Examples: Airlaid , linen-type, etc.

“FLY HEALTHY – FLY FIT”

Information Card

To provide all customers simple ways to fly healthy –  Offers customized Ayurvedic techniques (a Sanskrit word that means ‘science of life’) that a customer can apply to feel more relaxed, balanced and healthy during the flight. Effective Sectors: ALL WIDE-BODY OPERATIONS

Crew should ensure that health information cards are introduced along with other CDI’s.

Economy Class Equipment Needs List DECEMBER 2011

- 16 -


Clean-up Kit Item


Body Fluid Spill Kit

Clean-up Kit If need arises for Crew to clean up aircraft surfaces from fresh body fluid spills (such as vomit, blood, urine & faeces), clean-up kits will be available for use. Contents Gloves, mask,apron Scooper, absorbent powder Bag, seal, absorbent cloth

Aircraft B777 A340/A330 (except AED/ACD) A330 AED / ACD Single-aisle

Location FWD Galley F202R FWD Galley 204R FWD Galley 103 AFT Galley 504R

Quantity 3 packs 3 packs 3 packs 2 packs

Crew Guidelines & Procedures 1. Wear apron, face mask & gloves – protect yourself with the protective gears at all times.

2. Handle and dispose Ensure the clinical waste bag is open and positioned upright. Tear open the packet and apply absorbent powder to spill. Spread content evenly over the contaminated surface area. Allow 1-2 minutes for powder to settle-in.


- 16a -


Clean-up Kit Item


Crew Guidelines & Procedures – continued Handle and dispose Use scooper to remove waste and place it in the bag. Ensure the waste does not spill out nor gets around the rim of the bag. Once waste is carefully plcaed inside the bag, dispose the scooper along with the waste.

3. Remove protective gears Remove mask/apron/apron and dispose inside the bag. Close bag using the seal provided in the packet. Gash the whole bag in the toilet bin. IMPORTANT REMINDERS – The affected surface can be further cleaned using warm soap water and the absorbent cloth. Wash hands thoroughly.

Washing Up Liquid and Insecticide Washing Up Liquid – For cleaning dishes, glasses, etc.- if required.

Insecticide To kill mosquitoes, insects, bugs, etc.


- 16b -


Bar & Meal Service Item


Atlas Drawer Used to hold and secure – Bar service items and equipment on the bar cart top Meal service items and equipment on the meal cart top  

Used to contain service items and placed inside carts or atlas containers Used to prepare magic box

Atlas Box

A portable and removable metal container used to contain service items

Bar Extension Top Used to provide added work space for Cabin Crew to prepare drinks Used to accommodate more bar service items on the bar cart top After services, extension tops must be properly stowed in allocated positions, coat closets or doghouses Please refer to pages 28 – 30 for quantity and location of bassinets per aircraft type. Bread Basket Large cane basket used to serve warm bakery items 4 loaded in the AFT Galley 4 bread tongs loaded with coffee, tea pots  

To be lined with appropriate tablecloth 6 table linens Wide-bodied aircraft – located in the last OHB LHS Single-aisled aircraft – loaded separately in the JC Linen container 


- 17 -




Disposable Drawer Collapsible (disposable) drawers used for services on all flights Quantity – 14 drawers (wide body) / 8 drawers (single-aisle) Location – drawers in collapsed folded-flat units (A) are loaded in the same compartment as trash compactor boxes. Usage: Outbound and Inbound flights Design: features the QR brand; changes in product designs will be introduced, as part of the company’s commitment to continuously enhance our onboard products.

 

 

A

Uses: Distribution of headsets/amenity kits – for light cabin load Clearance by cart – for services where drawers are used on cart top for clearance Clearance of cabin zones by hand – Final clearance during meal services Collection of used service items/debris by zones during non-meal services – as applicable (used towels, used glasses/ napkins after drinks services, etc.) Individual clearance to be carried out using black trays

 



 





Inside meal cart (JED/IKA/MHD) – to contain hot meals, warm bread and additional drinks (as applicable).

Preparation of drawers: Prepare drawers for services – as shown (B). Clean and reusable drawers from outbound sectors should be utilized for services on return sectors. Arrival DOH – Used drawers to be disposed by crew prior to arrival. Unused drawers to be offloaded by catering staff. 

B





 

Disposal of drawers: (C) Undo disposable drawer – as shown. Fold and flatten both ends onto the center of the drawer. Insert flattened drawer into any used meal cart.   

1. Prior to Arrival: Outstations Used/stained drawers to be disposed prior to landing. Unused/re-usable drawers to be positioned in designated stowage compartment.  

C

2. Prior to Arrival: DOH All used drawers to be disposed prior to landing. 


- 18 -


Bar & Meal Service Item Trash Compactor Box

Usage and Particulars A solid and liquid-proof box used specifically in trash compaction, allowing effective garbage disposal in-flight. Sufficient quantity of boxes is supplied in coat closets or accessible galley compartments. Trash compactor boxes must only be used for the operation of trash compactor, and not as garbage disposal box outside the unit.

Brush & Dust Pan

For A340 only – Loaded in the MID (S505) and AFT (S601) Galleys

Cart Full Cart & Half Cart

Used to contain beverage and bar items Used to contain service items and equipment Used to contain duty free items Used to contain pre-set meals on trays UPLIFT OF MEAL CARTS Considering the two-aisled cabins of wide-body aircrafts, In-f light Services (Catering) always ensures that the uplift of even number of meal carts for flights with low customer load in order to maintain a synchronized service flow in the cabins Example: With a load of 120 customers (on a 42 tray set up service) Catering supplies 2 full carts (2x42=84) Balance 36 trays are loaded in 2 full cart (2X18=36) Total of 4 carts A meal cart can contain – 42 meal trays – using 2/3 trays (3 trays fit 1 runner)   



Waste cart – used to contain waste


- 19 -




Cocktail Snacks Served with all alcoholic/bar drinks at all times except during meal service Served ON REQUEST with all other drinks

Japanese Rice Crackers – Japan flights Cutlery Pack 7-in-1

Plastic disposable cutlery encased in a paper envelope

7-in-1 pack loaded for meal services 1 disposable knife 1 disposable fork 1 disposable dessertspoon 1 salt sachet 1 pepper sachet 1 toothpick 1 paper napkin       

3-in-1 Pack 3-in-1 pack loaded along with cutlery pack for all meal services 1 paper napkin 1 swizzle stick/stirrer 1 sugar tube   

Hot Meal Foil and Lid Used as a casserole to heat the main meal dish


- 20 -




Ice Bucket A rectangular melamine (hard plastic) container used to hold ice cubes Used during bar and meal services

Paper Napkin Used by customer to wipe lips and fingers when taking a drink or a meal

Plastic Cocktail Pick or Toothpick

Used to pick out lemon and orange slices

Plastic Glasses Used to prepare and serve drinks

Salt & Pepper Twin Bag

Used to enhance taste of food – pre-set in cutlery pack Used as ingredient in specific cocktail drinks – bulk loaded in the dry stores container 



30 salt and pepper twin bags loaded in the dry stores – wide body aircrafts 20 salt and pepper twin bags loaded in the dry stores – single aisle aircrafts


- 21 -




Tablemat Large

As a base on customers table during main meal services: FLD/LD HB/HS  

. Crew to place a tablemat on customers table with the logo (top right hand corner) facing customer.

Tablemat Small

As a base on customers table : REF (except Intra-Gulf) Ice Cream & “Anytime Snacks” service  

Crew to place a tablemat on customers table with the logo (lower right hand corner) facing customer.

Paddle Tray-mat To line the tea/coffee (paddle) tray. Loaded in a separate container in the AFT galley. Additional table mats to be carried on all hot beverage cart services in the cabin.

Paddle Tray As a server for tea/coffee and accompaniments during cart services. To be lined with a paddle tray mat during services. Paddle tray mats should be replaced when stained from spillage.  


- 21a -


Bar & Meal Service Item Disposable Container with Lid


Preset on main meal tray to contain : FLD/LD Starter/Appetizer Dessert Cheese, crackers and butter (pre-packed) HB Fruits Jam, crackers and butter (pre-packed)   

 

Also used for orange/lemon slices for bar and hot beverage services.


- 21b -




Swizzle Stick

Used to stir mixed drinks and cocktails

Tabasco – Mini Used as an accompaniment for meals – served only ON REQUEST Quantity loaded is good for outbound/inbound sectors

Ketchup Sachets

Used as accompaniment for meals Served only ON REQUEST

 

Quantity loaded is good for outbound/inbound sectors FLD/LD/HB services – few sachets to be carried in a plastic glass along with mini bottles of Tabasco & placed in the drawer inside carts.

Worcester sauce

If available – Cabin Crew to inquire from customer the amount of Worcester sauce required in preparing a drink.

Meal Tray Used to contain meal items for customers and crew.  


2/3 sized transparent tray used for meal services. With non-skid surface – casserole liner not provided.

- 22 -




Meal Tray – Black

Used to contain meal items for customers and crew.  

Dummy Tray

2/3 sized black tray used for meal services. With non-skid surface – casserole liner not provided.

Middle East & Indian Sub-Continent Flights In order to meet last-minute additional meal uplifts ex-outstations, “dummy” meal trays (without food items) will be loaded ex-DOH. If return catering is not for a f ull load, “dummy” trays to a maximum of 10 for Economy Class will be uplifted for returnsector use. CREW PROCEDURES: Ex-DOH: If return-sector catering is not for a full load – Galley Operators to ensure correct number of dummy trays are loaded in relevant carts 

Ex-Outstation: Should there be a requirement for additional meals depending on load factor – Catering staff to load required meal numbers (menu may not tally with current selection) Crew to ensure all meal items including hot meals are properly arranged/ transferred on “dummy” trays prior to services CSD/CS to ensure customer briefed – if meal does not tally with current menu. All other service procedures remain as per standards










- 23 -




Tongs Disposable tongs (plastic) used to collect used towels

Stainless steel bread tongs used to serve/replenish bakery items from bread basket (FLD/HB)

Ice tongs used to pick ice cubes when preparing drinks

Trays Used to hold, carry and collect service items.

Serving trays must be lined with tray liners (non-skid paper).

Special Meal Stickers Specially designed stickers are used Io identify special meal requests of customers. Loaded in the FWD & AFT Galleys – along with AFD & Defective Equipment stickers. Wide-body – in FWD Galley/Baby Items container – in AFT Galley/Lotions container Single-aisle – in FWD Galley/Napkins container – in AFT Galley/Dry stores container 



Defective Equipment Sticker

Loaded in the FWD & AFT Galleys – along with AFD & SPML stickers. Wide-body – in FWD Galley/Baby Items container – in AFT Galley/Lotions container Single-aisle – in FWD Galley/Napkins container – in AFT Galley/Dry stores container 



Stickers are used Io identify and withdraw unserviceable equipment from rotation.

Used on INBOUND sectors (into DOH) on DEFECTIVE CARTS, SERVICE TROLLEYS, WINE CAGE & CART TOPS. For easy reference, tick appropriate description of cart defect/s on the sticker. Also used to identify bassinets that need cleaning or replacement, and defective On-board Trading (OBT) machine. 

On arrival (DOH), ensure defective equipment with sticker is made available for offloading by Catering or Maintenance staff.


- 24 -


Service Equipment Offload & Exchange Item

Service Equipment Offload & Exchange Carts & containers with used service items are offloaded in specific outstations to enable reloading of fresh catering. Cabin Crew must, t herefore, ensure that service items are returned in their original stowage. Atlas drawers (used in preparing magic boxes) & other service equipment (e.g. teaspoons, plates, tray linens, etc.) must be returned to relevant carts prior to landing. This will allow an equal exchange of equipment between the outstation & Doha. .

The above offload/exchange of equipment does NOT include Hollowware, Duty Free “ROB” (Remain on Board) containers/carts.

Service Equipment Uplift FC/JC/YC (TRI-CLASS) OPERATIONS Standard equipment loading for FC/JC/YC will be implemented at all times for aircrafts with t riclass cabins. Due to load factors, however, uplift of equipment may be: First and Economy Classes only – F C c u s t o m e r s – F C c a b i n  

& YC custo mers in J/Y cabins

Premium equipment load as per current loading. YC equipment will be provided for YC customers seated in the JC cabin.

Business and Economy Classes only – J C c u s t o m e r s i n F /J c a b i n s 

J/C meals loaded for JC customers seated in FC cabin.

JC custo mers in FC cabin/ YC custom ers in J/Y cabin  

J/C meals loaded for JC customers seated in FC cabin. YC equipment used for YC customers seated in JC cabin.

All Economy – Y C c u s t o m e r s i n F /J / Y C ab i n s  

Premium equipment will be bulk loaded. Y/C equipment to be used for all customers seated in all cabins.

Economy Class Equipment Needs List AUGUST 2010

- 25 -


BASSINET QUANTITY AND LOCATION GUIDE A319/A320/A321 Total: 4 LOCATION

Compartment C004 by L1 Door

Compartment C003 by FWD coat closet

Overhead stowage compartment above 8ABC

QUANTITY

2

1

1

A321 – ADK Total: 2 Overhead stowage compartment above

LOCATION 8ABC

2

QUANTITY

A330 – 302/200 Tri-Class Total: 9

LOCATION

Overhead stowage compartment above crew seat

QUANTITY


L3 Door

R3 Door

5

4

A330 – 302/200 Bi-Class Total: 7

LOCATION


QUANTITY


L3 Door

R3 Door

4

3

A330 – ACA/ACB/ACC/ACD/ACE/ACH Total: 8

LOCATION


QUANTITY



L3 Door

R3 Door

4

4

- 26 -


BASSINET QUANTITY AND LOCATION GUIDE B777 – 300 Total: 12

LOCATION

Ceiling (overhead) compartment

Coat Closet

Overhead stowage compartment



18D

18F

30ABC

3

3

2

R2 Door R1 Door

QUANTITY

2

2

B777 – 200 Total: 10

LOCATION

Ceiling (overhead) compartment R1 Door

QUANTITY

2

Coat Closet



22D

22F

3

3

R2 Door

2

B787 Total: 7 LOCATION

Compartment in front of Seats 1A & 1K

Compartment AFT of L2 Door

FWD of center toilet (LHS stowage) by L3/R3 Door

QUANTITY

2

4

1

Coat Closet AFT of

Compartment S503 AFT of

Compartment S503 AFT of

L2 Door

41DE

41FG

5

4

4

A340 Total: 13 LOCATION

QUANTITY

NOTES MANDATORY: At the end of flight – CSD/CS To ensure – the respective crew members have cleaned used bassinets, placed in pouches and stowed in allocated (placarded) stowage locations as per chart.


- 27 -


EXTENSION TOPS (Narrow Type) STOWAGE LOCATIONS SINGLE-AISLE A321 New Fleet (ADS/ADT/ADV and AIA series) TOTAL NUMBER OF EXTENSION TOPS: 4 LOCATION

Stowage C004 – located opposite L1 jump seat

Stowage AFT of last row Economy Class RHS

1

QUANTITY

3

A321 Old Fleet TOTAL NUMBER OF EXTENSION TOPS: 4 LOCATION


Stowage C003 – compartment next to coat closet / with bassinet

2

QUANTITY

2

A321 – ADK Total: 3 Stowage AFT of last row Economy Class – RHS

LOCATION

3

QUANTITY

A319/A320 New Fleet (AHA series) TOTAL NUMBER OF EXTENSION TOPS: 3 LOCATION


Stowage AFT of last row Economy Class – RHS

1

QUANTITY

2

A320 Old Fleet TOTAL NUMBER OF EXTENSION TOPS: 3 LOCATION


QUANTITY


2

Stowage C003 – compartment next to coat closet / with bassinet

1

- 28 -


EXTENSION TOPS STOWAGE LOCATIONS WIDE-BODY

B777 – 300 TOTAL NUMBER OF EXTENSION TOPS: 10 LOCATION

QUANTITY

L1/R1 closet LHS

L2/R2 closet RHS

L4/R4 MID galley (M517) – RHS

L4/R4 MID galley (M723) – RHS

L5/R5 AFT galley (A231) – center

2

2

2

2

2

B777 – 200 TOTAL NUMBER OF EXTENSION TOPS: 8 LOCATION

L1/R1 closet LHS

L2/R2 closet RHS

L4/R4 AFT galley (A231) – center

L4/R4 AFT galley (A401) – galley unit opposite R4 Door

2

2

2

2

QUANTITY

B787 TOTAL NUMBER OF EXTENSION TOPS: 6

LOCATION

QUANTITY

Galley compartment AFT of flight deck door

2

Doghouse By L3 Door

Doghouse By R3 Door

Doghouse By L4 Door

Doghouse By R4 Door

1

1

1

1

A340 TOTAL NUMBER OF EXTENSION TOPS: 8 LOCATION

QUANTITY

L1/R1 closet LHS

Stowage AFT of 17JK

2

2


Stowage AFT of 41FG

2

Stowage AFT of 54DE

2

- 29 -

Economy Class Equipment List

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