Economy Class Cabin Zones and Crew Responsibilities

Cabin Zones & Crew Responsibilities Cabin Crew Service Manual

ECONOMY CLASS Cabin Zones & Crew Responsibilities

Contents Subject

Page

Aircraft Layout

1 – 9

A340 – Tri-Class

1

A330 – Tri-Class

2

A330 – Bi-Class

3 – 4

B777 – 300ER

5

B777 – 200LR

6

A321 – Bi-Class & All Economy

7

A320

8

A319

9

Cabin Zones

10 – 11

Service Flows

12

Crew Responsibilities

13 – 16

Single-Aisle

13

Wide-Body – 4 zones (A340)

14


15


16

Wide-Body – (B777)

17 – 18

Economy Class Cabin Zones & Crew Responsibilities – Contents OCTOBER 2011

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INTENTIONAL LY L EFT BL ANK

Economy Class Cabin Zones & Crew Responsibilities – Contents OCTOBER 2011

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Aircraft Layout A340 – TRI-CLASS (New Configuration) L1

R1

DOOR

DOOR

FIRST CLASS CABIN – 8

BUSINESS CLASS CABIN – 42

L2

R2

DOOR

DOOR

LHS MID

RHS MID

TOILETS

TOILET

ECONOMY FWD CABIN

22 – 36 ECONOMY CLASS

Total 216

R3 GALLEY UNIT 5

L3

R3

DOOR

DOOR

ECONOMY AFT CABIN

37 – 54

LHS AFT

RHS AFT

TOILET

TOILET

ECONOMY AFT

L4

R4

BCRC

GALLEYS

DOOR

DOOR

BULK CREW REST COMPARTMENT

Economy Class Cabin Zones & Crew Responsibiliti es OCTOBER 2011

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Aircraft Layout A330 – TRI-CLASS

FLIGHT DECK

L1

R1

DOOR

DOOR

FIRST CLASS CABIN

L2

R2

DOOR

DOOR

BUSINESS CLASS CABIN

ECONOMY FWD CABIN

16 – 29

L3

R3

DOOR

DOOR

ECONOMY AFT CABIN

30 – 42/44

LHS RHS

TOILETS

TOILETS

L4

R4

DOOR

DOOR

AFT GALLEYS

Economy Class Cabin Zones & Crew Responsibilities JUNE 2007

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Aircraft Layout A330 – BI-CLASS

FLIGHT DECK

L1

R1

DOOR

DOOR

PREMIUM CABIN

L2

R2

DOOR

DOOR

MID

MID

TOILETs

GALLEYS

ECONOMY FWD CABIN

10 – 29

L3

R3

DOOR

DOOR

ECONOMY AFT CABIN

30 – 42

AFT

AFT

TOILETS

TOILETS

L4

R4

DOOR

DOOR AFT GALLEYS


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FLIGHT DECK

L1

R1

DOOR

DOOR

PREMIUM CABIN

L2

R2

DOOR

DOOR MID GALLEYS

ECONOMY FWD CABIN

10 – 30

L3

R3

DOOR

DOOR

ECONOMY AFT CABIN

31 – 45

AFT

AFT

TOILETS

TOILETS

L4

R4

DOOR

DOOR AFT GALLEYS


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Aircraft Layout B777 – 300ER 2 FWD OFCR FLIGHT CREW REST ACCESS

L1 DOOR

TOILETS PREMIUM

OFCR

2 FWD

FLIGHT CREW REST ACCESS

TOILETS

R1 DOOR

PREMIUM

L1

R1

DOOR

DOOR

PREMIUM

PREMIUM

FWD CABIN

CABIN

1 – 4 ABEFHK

L2 DOOR 2 MID TOILETS PREMIUM

1 – 4 ABEFHK

R2 DOOR PREMIUM AFT CABIN

L2

R2

DOOR

DOOR

TOILET

TOILET

ECONOMY

PREMIUM

5 – 7 ABEFHK ECONOMY FWD CABIN

ECONOMY

10 – 24

FWD CABIN

2 ECONOMY TOILETS

10 – 17

2 ECONOMY

ABC DEF HJK

TOILETS

L3

R3

DOOR

DOOR

ABC DEF HJK

L3

R3

DOOR

DOOR ECONOMY

ECONOMY

FWD CABIN

MID CABIN

25 – 36

18 – 29

ABC DEF HJK

ABC DEF HJK MID

MID

2 ECONOMY TOILETS

ECONOMY

2 ECONOMY

ECONOMY

GALLEYS

TOILETS

GALLEYS

L4

R4

L4

R4

DOOR

DOOR

DOOR

DOOR

ECONOMY

ECONOMY

AFT CABIN

AFT CABIN

OFAR

30 – 43

CABIN CREW REST

ABC DEF HJK

ACCESS

3 ECONOMY

AFT ECONOMY

3 ECONOMY

AFT ECONOMY

TOILETS

GALLEYS

TOILETS

GALLEYS

OFAR CABIN CREW REST ACCESS

37 – 50 ABC DEF HJK

L5

R5

L5

R5

DOOR

DOOR

DOOR

DOOR

HIGH DENSITY

Economy Class Cabin Zones & Crew Responsibilities OCTOBER 2011

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Aircraft Layout B777 – 200LR

2 FWD TOILETS PREMIUM

L1

R1

DOOR

DOOR

OFCR FLIGHT CREW REST ACCESS

PREMIUM FWD CABIN 1 – 4 ABEFHK

L2 DOOR

R2 DOOR

2 MID

PREMIUM

TOILETS

AFT CABIN

PREMIUM

5 – 7 ABEFHK

ECONOMY FWD CABIN 10 – 21 ABC DEF HJK 3 ECONOMY MID TOILETS

MID GALLEY 3 CART LOCATIONS

L3

R3

DOOR

DOOR

ECONOMY AFT CABIN 22 – 35 ABC DEF HJK OFAR CABIN CREW REST ACCESS

L4 DOOR

R4 DOOR

2 ECONOMY

AFT ECONOMY

AFT TOILETS

GALLEYS

Economy Class Cabin Zones & Crew Responsibilities FEBRUARY 2009

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FWD

A321 – ALL ECONOMY

FLIGHT

FLIGHT

DECK

DECK

TOILET

L1

R1

L1

R1

DOOR

DOOR

DOOR

DOOR

PREMIUM

2 FWD

1 FWD

2 FWD

CABIN

GALLEYS

TOILET

GALLEYS ECONOMY FWD CABIN

1 – 8

ECONOMY FWD CABIN

8 – 18 L2

R2

L2

R2

DOOR

DOOR

DOOR

DOOR

ECONOMY ECONOMY

MID CABIN

MID CABIN

9 – 21

19 – 28

L3

R3

DOOR

DOOR

L3

R3

DOOR

DOOR

ECONOMY AFT CABIN

ECONOMY

22 – 34

AFT CABIN

29 – 36 LHS

RHS

LHS

RHS

TOILETS

TOILET

TOILET

TOILET

L4

R4

L4

R4

DOOR

DOOR

DOOR

DOOR

AFT

AFT

GALLEY

GALLEY


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Aircraft Layout A320

FLIGHT DECK

L1

R1

DOOR

DOOR

PREMIUM CABIN

ECONOMY FWD CABIN

8 – 19

ECONOMY AFT CABIN

20 – 30

LHS

RHS

TOILET

TOILET

L4

R4

DOOR

DOOR AFT GALLEY


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Aircraft Layout A319

FLIGHT DECK

L1

R1

DOOR

DOOR

PREMIUM CABIN

ECONOMY FWD CABIN

8 – 16

ECONOMY FWD CABIN

17 – 25

LHS

RHS

TOILET

TOILET

L3

R3

DOOR

DOOR

AFT GALLEY


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Cabin Zones

Cabin Crew members are responsible for the service and well-being of the customers seated in their respective zones or work areas. It is essential to keep in mind that specified zones should not in any way restrict any one of the Cabin Crew to extend assistance in other zones. TEAMWORK is always an active ingredient to the over-all success of a flight.

WIDE-BODY – B777-300ER (High Density) 8 Zones

ZONE B

ZONE D

ZONE F

ZONE H

ZONE A

ZONE C

ZONE E

ZONE G

WIDE-BODY – A330 (Bi-class)/B777-300ER/B777-200LR 6 Zones

ZONE B

ZONE D

ZONE A

ZONE C

ZONE F

ZONE E

WIDE-BODY – A340/A330/A300 4 Zones

ZONE B

ZONE D

ZONE A

ZONE C


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Cabin Zones

SINGLE-AISLE – A321 3 Zones FWD

MID

AFT

SINGLE-AISLE – A321 (All Economy) 3 Zones FWD

MID

AFT

SINGLE-AISLE – A319/A320 2 Zones

FWD


AFT

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Service Flows

2 or 4 Corner By Zones By Rows

All items that are hand-delivered Beverage/Bar service – using cart Meal Service – using cart

2 or 4 CORNER SERVICE The service of the following items follows the 2 or 4 corner service – that is commencing from the first and the last rows working towards the middle of the cabin – Distribution of sweets and freshets Distribution of amenities Distribution of menu cards and landing cards Collection of rotable headsets – if applicable Distribution and collection of blankets Distribution and collection of towels Collection of survey forms – if applicable       

Wide-body (2-aisle) Aircrafts

Single-aisle Aircrafts

EXCEPTION – Newspapers When air stairs without canopy is used for customer boarding – NEWSPAPER TROLLEY TO BE TAKEN AFT TO FORWARD after customer boarding


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Crew Responsibilities SINGLE-AISLE (Bi-Class) WORK AREA

A319 R3C

A320 R4C

A321 R4C

FWD Zone

Toilets + Bassinet CDI + Curtain ROWS 8 – 16

Toilets + Bassinet + CDI + Curtain ROWS 8 – 19

Toilets + Bassinet + CDI + Curtain ROWS 8 – 18

R2 MID Zone

ROWS 19 – 28

L3 – In charge ROWS 17 – 25

L4 – In charge ROWS 20 – 30

AFT Zone Galley + Bars + R4 R3 Extension Tops R3A R4A Takes over R3 zone Assists R4 Floater

L4 – In charge ROWS 29 – 36 L3 R3 Assists L3

SINGLE-AISLE (A321 – All Economy) WORK AREA Over-all In-charge

L1/CS Duty Free Assist in cabin service

R4C FWD Zone

Bassinets + CDI ROWS 1 – 8

R2 MID Zone

ROWS 9 – 21

L4 AFT Zone

ROWS 22 – 34

R1 FWD Galley

Galley Operator FWD bar cart + extension top 1 FWD toilet Flight Deck service

R4 AFT Galley Assist

Galley Operator AFT bar carts + extension tops 2 AFT toilets

R3 Assist Crew AFT toilets

A321 Minimum Crew Complement (5) Bi-Class & All Economy – L1 + R2 + R3 + L4 + R4C R3 – to be assigned as Galley Operator In-charge of AFT galley + bar carts + extension tops


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WIDE-BODY – 4 Zones (A340 – New Cabin Configuration) WORK AREA Zone A

Zone B

Zone C

Zone D

Galley 5

Tri -Class L3 Bassinets ROWS 22 – 36 ABDE

R3 Bassinets + curtains ROWS 22 – 36 FGJK

L4 In-charge Duty Free Newspapers Bulk Crew Rest Compartment (BCRC) ROWS 37 – 54 ABDE

R4 2 Bar Carts 2 AFT toilets ROWS 37 – 54 FGJK

R4C 2 Bar Carts + 4 Extension Tops (MID Galley) Assist in cabin services

AFT Galleys

L4A AFT Galleys – G6/G7/G8 Assist in cabin services

Assist Crew

L4C CDI + MID toilets Assist in cabin service


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WIDE-BODY – 4 Zones (A330) WORK AREA Zone A

Zone B

Zone C

Zone D

Galley

Tri -Class

Bi-Class

L3

L3

Toilets + Bassinets ROWS 16 – 29 ABDE

Toilets + Bassinets ROWS 10 – 29 ABDE

R3

R3

Toilets + Bassinets + CDI + Curtain ROWS 16 – 29 FGJK

Toilets + Bassinets + CDI + Curtain ROWS 10 – 29 FGJK

L4

L4

In-charge Duty Free + Newspapers ROWS 30 – last row ABDE

In-charge Duty Free + Newspapers ROWS 30 – last row ABDE

R4

R4

Bar Carts + Extension Tops ROWS 30 – last row FGJK

Bar Carts + Extension Tops ROWS 30 – last row FGJK

L4A

L4A L2

MID Galley

Economy Class Cabin Zones & Crew Responsibilities JULY 2012

Mid Toilets + Assist in cabin

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WIDE-BODY – 6 Zones (A330) WORK AREA Zone A

Zone B

Zone C

Zone D

Zone E

Zone F

Galley 5

Bi -Class L2 MID Galley + 2 Bar Carts + 2 Extension Tops + Curtains ROWS 10 – 20 ABDE

R4A 2 MID Toilets (by L2/R2 Doors) + curtains ROWS10 – 20 FGJK

L3 Bassinets + 2 AFT LHS Toilets ROWS 21 – 30 ABDE

R3 Bassinets + 2 AFT RHS Toilets + CDI ROWS 21 – 30 FGJK

L4 In-charge Duty Free + Newspapers ROWS 31 – 45 ABDE

R4 4 Bar Carts + 4 Extension Tops ROWS 31 – 45 FGJK

L4A AFT Galleys

Economy Class Cabin Zones & Crew Responsibilities MARCH 2012

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Crew Responsibilities WIDE-BODY – 6 Zones (B777-300ER) Long-haul Sectors – 16 Crew (8 Premium + 8 Economy)

WORK AREA Zone A

Zone B

Zone C

Zone D

Zone E

Zone F

Bi -Class L3 Bassinets + FWD Toilets (LHS) ROWS 10 – 19 (LHS)

R3 Bassinets + FWD Toilets (LHS) ROWS 10 – 19 (RHS)

L4 Bassinets + MID Toilets (LHS) MID Bar carts + 4 Extension tops ROWS 20 – 29 (LHS)

R5C CDI + AFT Toilets + Newspapers ROWS 20 – 29 (RHS)

L5/CS In-charge of Economy Class Duty Free + Newspapers + OFAR (Cabin Crew Rest) ROWS 30 – 43 (LHS)

R5 Bar Carts + 2 Extension Tops + OFAR (Cabin Crew Rest) AFT Toilets ROWS 30 – 43 (RHS)

MID Galley

AFT Galley

R4 MID Galley Operator Assist in cabin service

L5A AFT Galley Operator Assist in cabin service

Medium-haul & Short-haul Sectors – 14 Crew (6 Premium + 8 Economy) Economy Crew responsibilities remain unchanged

Economy Class Cabin Zones & Crew Responsibiliti es OCTOBER 2011

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Crew Responsibilities WIDE-BODY – 8 Zones (B777-300ER – High Density) Long-haul Sectors – 15 Crew (4 Premium + 11 Economy)

WORK AREA Zone A

Bi -Class L2A Bassinets FWD Toilet (by L2 Door)) ROWS 10 – 20 (LHS)

R2 (CS) Zone B

Over all in-charge of FWD Economy (Zones A/B/C/D – including toilets and galleys in the area) FWD Bar Cart + Documentation + Extension Tops ROWS 10 – 20 (RHS)

L3 Zone C

Bassinets MID Toilets ROWS 21 – 30 (LHS)

R3 Zone D

Bassinets MID Toilets ROWS 21 – 30 (RHS)

L4 Zone E

Bassinets AFT Toilets MID Bar Cart + Documentation + Extension Tops ROWS 31 – 40 (LHS)

R5 Zone F

Bassinets AFT Toilets + CDI ROWS 31 – 40 (RHS)

L5 (CS) Zone G

Over all In-charge of Economy (Zones D/E/F/G – including toilets and galleys in the area) Newspapers Duty Free OFAR ROWS 41 – 50 (LHS)

R5C Zone H

AFT Bar Carts + Documentation + Extension Tops ROWS 41 – 50 (RHS)

L2 FWD Galley

Galley Operator Assist in cabin service

R4 MID Galley


L5A AFT Galley


Economy Class Cabin Zones & Crew Responsibilities MAY 2012

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Crew Responsibilities WIDE-BODY – 4 Zones (B777-200LR) Long-haul Sectors – 15 Crew (8 Premium + 7 Economy)

WORK AREA Zone A

Zone B

Zone C

Zone D

Bi -Class L3 Bassinets + MID Toilets (LHS) ROWS 10 – 21 (LHS)

R3 Bassinets + MID Toilets (LHS) ROWS 10 – 21 (RHS)

L4 In-charge of Economy Class Newspapers Duty Free Cabin Crew Rest (OFAR) ROWS 22 – 25 (LHS)

R4 CDI + AFT Toilets 4 Bar Carts + Documentation + Extension Tops R3 Galley Unit

ROWS 22 – 35 (RHS)

R4C

Galley

Galley Operator Assist in galley and cabin service

Assist

R4A AFT Toilets Assist in cabin service

Assist

L4C Assist in AFT Toilets F o r L o n g - h a u l o p e r at i o n s o n l y

Medium-haul & Short-haul Sectors – 12 Crew (6 Premium + 6 Economy) L4C will not be available and all other positions remain as above

Economy Class Cabin Zones & Crew Responsibilities APRIL 2012

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INTENTIONALLY LEFT BLANK


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Economy Class Cabin Zones and Crew Responsibilities

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