ITS Session Plan_L2.doc

Session plans Level-2

Session Plan (ICT (ICT ITS2M01 L01 ) Operate Database Application Operating Database Application Create database objects

Unit of Competency : Module-1 Title : LO 1 : Session Objectives:

At the end o this session the learners shall be able to !    

Activities Introd$ction

"o#inal D$ration 30 mins !r

& D O %

'val$ation S$##ar(

Contents 



3!r



1& mins 10 mins

Opening and designing DB application and principles Creating DB object table Creating DB object form, query and report Creating DB object macros, module & data access page

Introduction to Database

Opening and designing DB application and principles

Creating DB objects

'ccomplis!ment of L'( Test )rap-up and *eed+ac,

Learning Methods Orientation •Role playing "ndi#idual Learning $iscussion %roup discussion "ndi#idual 'cti#ity Mentoring

)eso$rces *

TTLM Operation Man$al

*

List o o La Land )e )ecords an and Do Doc$#ents

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Learning +$ide

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Internet and virt$al librar(

Collected & prepared by: KibromA.

Page 1

Session plans Level-2 Session Plan (ICT (ICT ITS2 M01L01 )

Unit of Competency : Module-1 Title : LO  : Session Objectives:

Operate Database Application Operating Database Application Customize Basic Settings

At the end o this session the learners shall be able to ! 

Open and Vie different toolbars



!djust page !djust page layout to to meet user requirements "ormat font as as appropriate for t#e purpose of t#e database entries




"o#inal D$ration 30 mins

Contents 

Introduction to #o to customize


Learning Methods Orientation •Role playing

Page 

Session plans Level-2 !r

Customizing data access page layout and settings



%OD&

Lecturing and (ractical met!od

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m r o e c n e u q e s l a c i mins 'ccom g plis!ment of L'( Test o l mins )rap-u a p and *eed+ac, n i a t  a TTLM Op d eration Man$al t List o o La Lan n d )e )ecords an and Do Doc$#ents e s e r Learning t + s$ide p n o e virt$al librar( t Internet and m d e r i n u g i q s e e r d l a e r n a o i t s i t d r d o a p e e $ d u l c & e  % e d u l c n i t o a t m d r e i o f f i d d o e ' m o r e r p a p a s t a r o n i p e n $ o


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Unit of Competency : Module-1 Title : LO  : Session Objectives:

"o#inal D$ration Introd$ction 30 mins Activities

s r e p e t a i  r p o r p p a

"ndi#idual 'cti#ity Mentoring

Session Plan (ICT (ICT ITS2M01 L01 )

Operate Database Application Operating Database Application Create "orms o t

At dthe end o this session the learners shall be able to ! e t  u b  i r t s i d  e r a s t r o p e $ 

(se izard to create a simple form Open and record eisting database t#roug# a simple form modified Rearrange objects it#in t#e form to accommodate information requirements

Contents Introduction to "orm

l n a o n i s i t Collected & prepared by: KibromA. t a n # r e o $ t s " n D e i o t i C v i t

Learning Methods Orientation g s n d i o n r h a t e e L M

Page 

t a t n e i r O g n i y a l p e l o •Role playing R • Lecturing and (ractical Creating a form using a izard Lecturing and (ractical Creating a report Met!od met!od Creating a form using a Design Lecturing and (ractical Met!od Vie

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n o i t c $ d o r t n I

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3!r

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1& mins 'ccomplis!ment of L'( Test 'val$ation 1& mins 'ccomplis!ment of L'( Test 10 mins )rap-up and *eed+ac, S$##ar( 10 mins )rap-up and *eed+ac, S$##ar( )eso$rces )eso$rces * TTLM Operation Man$al * TTLM Operation Man$al * List o Land )ecords and Doc$#ents

*

Learning +$ide

*


"ndi#idual 'cti#ity "ndi#idual 'cti#ity Mentoring Mentoring

Session Plan (ICT ITS2M01 L01 )

Unit of Competency : Module-1 Title : LO & : Session Objectives:

Operate Database Application Operating Database Application $etrie'e Information

At the end o this session the learners shall be able to !   



)isting database is accessed and required records located Simple query is created and required information retrie'ed *uery it# multiple criteria is de'eloped and required information retrie'ed Data are selected and appropriately displayed


Page &

Session plans Level-2 Activities Introd$ction


Contents

!r & D O %

'val$ation S$##ar(

3!r



Introduction to *uery



$etrie'ing Information

Creating a query using a Design Vie and +izard 'ccomplis!ment of L'( Test )rap-up and *eed+ac, 

1& mins 10 mins

Learning Methods Orientation •Role playing Lecturing and (ractical Met!od Lecturing and (ractical Met!od "ndi#idual 'cti#ity Mentoring

)eso$rces *


*

List o Land )ecords and Doc$#ents

*

Learning +$ide

*


Session Plan (ICT ITS2 L01 M02)


-pdate and Doc$#ent Operational .roced$res -pdating and Doc$#enting Operational .roced$res Assess technical and $ser doc$#entation

At the end o this session the learners shall be able to ! Re#ie. current #ersion of tec!nical and user documentation Compare accuracy of tec!nical and user documentation .it!  


Page /

Session plans Level-2 



& D O %

3!r

1!r

'val$ation S$##ar(

t!e current system "dentify and document inaccuracies for t!e future

Contents 







"ntroduction a+out t!e learning outcome Re#ie. Current #ersion of tec!nical and user documentation Compare 'ccuracy of Tec!nical and User documentation .it! current system "dentify and $ocument inaccuracies

30 mins 'ccomplis!ment of L'( Test 30 mins )rap-up and *eed+ac,

Learning Methods Lecture "ndi#idual Learning Lecture and %roup discussion Lecture and %roup discussion "ndi#idual 'cti#ity Mentoring

)eso$rces *


*


*

Learning +$ide

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Session Plan (ICT ITS2 L02 M02)

Unit of Competency : Module-1 Title : LO  :

-pdate and Doc$#ent Operational .roced$res -pdating and Doc$#enting Operational .roced$res -pdate proced$res


Page 

Session plans Level-2 At the end o this session the learners shall be able to ! $etermine operational procedure reuirements using re#ie. outcomes $e#elop and update operational procedures for t!e system 2u+mit proposed operating procedures for t!e appropriate person

Session Objectives:



 


& D O %

'val$ation S$##ar(


Contents 

!r



!r



!r



30 mins 30 mins

Introduction to t#e learning outcome

Learning Methods Lecture

$etermine Operational (rocedure Lecturing and %roup reuirements using re#ie. outcomes discussion $e#elopUpdate operational procedures for t!e system

Lecturing and %roup discussion

2u+mit proposed operating procedures for t!e appropriate person




)eso$rces *


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*

Learning +$ide

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Session Plan (ICT ITS2 L0/ M02)


Page 4

Session plans Level-2 -pdate and Doc$#ent Operational .roced$res -pdating and Doc$#enting Operational .roced$res

Unit of Competency : Module-1 Title : LO 3 :

-pdate doc$#entation

At the end o this session the learners shall be able to !

Session Objectives:

  





& D O %





!r



!r

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Re#ie. feed+ac, and ma,e appropriate c!anges Update tec!nical and user documentation to incorporate c!anges 2u+mit tec!nical and user documentation to t!e appropriate person for final appro#al $istri+ute tec!nical and user documentation as agreed .it! appropriate person

"ntroduction a+out t!e learning outcome Re#ie. feed+ac, and ma,e appropriate c!anges Update tec!nical and user documentation to incorporate c!anges 2u+mit tec!nical and user documentation to t!e appropriate person for final appro#al

$istri+ute tec!nical and user documentation as agreed .it! appropriate person 'ccomplis!ment of L'( Test )rap-up and *eed+ac, 

30mins 30 mins

Learning Methods Lecture Lecture and %roup discussion Lecture and %roup discussion Lecture and %roup discussion Lecture and %roup discussion "ndi#idual 'cti#ity Mentoring

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Page 5

Session plans Level-2 Session Plan (ICT ITS2 L01 M0/) Unit of Competency

ADMINISTRATE NETWORK AND HARDWARE PERIPHERALS

Module Title :

Administrating network and hardware peripherals

LO 1:

confirm requirements of client

Session O!ecti"es:

At the end of this session the students shall e ale to: 







Acti"ities %ntro &ody

#ominal $uration

Contents

Methods

1& mins

"ntroduction a+out t!e module

Lecture

16R

Identif!ing and confirming client peripherals

Lecture

6R

Documenting client requirements and peripherals

demonstrate

16R

"erif!ing client requirements

$emonstration

6R

#nsuring warrant! and suppl! services

"ndi#idual acti#ity

'ccomplis!ment of L'( Test

monitoring

*eed+ac, and )rap-up

Lecture

'"aluation 30M"72 Summary

Client peripheral requirements are Identified and confirmed in accordance with organizational standards. Client requirements and peripherals needed are documented in line with organizational standards and report findings to the appropriate person. Client requirements are verified with appropriate person in line with organizational standards and reporting procedures. Action taken to ensure client support epectations are covered b! vendor warrant! and support services.

0M"72

(esources 

Computer



Li+rary



Referance +oo,

Session Plan (ICT ITS2 L02 M0/)


Page 10

Session plans Level-2 Unit of Competency


Module Title :


LO ):

obtain required peripherals


At the end of this session the students shall e ale to:  





Acti"ities %ntro

#ominal $uration

10M"72

&ody

Contents 

36R 6R 6R '"aluation &6R

30M"72

&btaining peripherals

Methods

Lecture

#ntering peripherals into equipment inventor!

Lecture



"alidating components

demonstrate



'eserving discrepancies

$emonstration



(toring peripherals

"ndi#idual acti#ity



6R

Summary

. $eripherals are obtained under instruction from appropriate person. $eripherals are entered into equipment inventor! according to organizational standards. Contents of delivered components and ph!sical contents that match the packing list are validated and resolved discrepancies if necessar!. $eripherals are stored according to vendor%manual guidelines.


Oral uasation


Lecture

(esources 

Computer



Li+rary



Referance +oo,


Page 11

Session plans Level-2 Session Plan (ICT ITS2 L0/ M0/) Unit of Competency


Module Title :


LO *:

connect hardware peripherals










)imeframe for installation schedule is verified with the client requirement. &ld peripherals are removed if the! are being replaced with minimal disruption to clients* taking into account environmental considerations and &+( standards. ,ew peripherals are connected with minimum disruption to clients* taking into account operating s!stem procedures. )he computer configured to accept the new peripherals based on business requirement +ardware peripherals are tested and confirmed to client satisfaction* pa! particular attention to

#ominal $uration

1&M"72 16R 30M"72

Contents 

"erif!ing installation schedule



'emoving old peripherals

demonstrate



#nvironmental considerations

$emonstration

'"aluation 30 M"72 'ccomplis!ment of L'( Test Summary (esources

1&M"72

Methods




Computer



Li+rary



Referance +oo,



TTLM

Lecture

"ndi#idual acti#ity monitoring

Session Plan (ICT ITS2 L0 M0/)


Page 1



Module Title :


LO +:

install peripherals to a network










#ominal $uration

10M"72

Contents

"ntroduction a+out t!e module

Methods

Lecture

16R

$lan peripheral location

demonstrate

30M"72

Connecting peripheral to a network

"ndi#idual acti#ity

'"aluation 16R Summary

-ocation of peripherals are planned to provide appropriate services to and to take into consideration &+( standards. $eripherals are connected to * using vendorapproved method and technolog!. $eripherals are connected to computers in the network using parallel* serial or other direct connection methods appropriate for the job order. $eripherals are tested for correct operation based on client/s specifications.

1&M"72


"ndi#idual acti#ity


(esources 

Computer



Li+rary



Referance +oo,



6ard.are materials

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"CT Mega8aine


Page 13

Session plans Level-2 Session Plan (ICT ITS2 L0, M0/) Unit of Competency



Module Title : LO ,: Session O!ecti"es:


 



#ominal $uration


Contents

Methods

1&M"72



Install required software

Lecture

16R



Configuring access and securit!

demonstrate



Configuring work stations

$emonstration



Installing applications

"ndi#idual acti#ity

16R 6R '"aluation 1&M"72 Summary

'equired software is installed to manage local and networkconnected peripherals according to business requirement software peripherals according to business requirement. 1eaningful names are used for peripherals and control queues (ecurit! and access are configured to allow appropriate users to make use of peripherals. 2orkstation for peripherals is configured to allow applications to work with peripherals.

30M"72


"ndi#idual acti#ity


2umerai8ation

(esources 

Computer



Li+rary



Referance +oo,



6ard.are materials



"nternet acces


Page 1

Session Plan (ICT ITS2 L0 M0/) Unit of Competency Module Title :


Session Administratingplans network andLevel-2 hardware peripherals maintain peripherals and fi common problems

LO .:

Session O!ecti"es: At the endITS2 of this session Session Plan (ICT L0 M0/)the students shall e ale to:

A regular maintenance schedule is established and followed as recommended b! peripheral manufacturer. ADMINISTRATE NETWORK AND HARDWARE PERIPHERALS Consumables and components are replaced when required. $eripheral mishaps 3unfortunate and malfunctions are fied Administrating networkaccident4 and hardware peripherals based on procedure. Administer and support peripheral services $eripheral usage and traffic is monitored and recommend additional At the end of this session the students shall e ale to: peripherals if needed. 5ailures of peripheral services or devices are determined and rectif! $riorit! is assigned to control queues based on organizational requirement. as required. (ettings on the network is configured to create maintenance schedules* usage logs* and cost center usage statistics Contents Methods 1ethods are demonstrated to the user for using peripheral services from their application or workstation Lecture . about the module Introduction



Unit of Competency



Module Title :



LO -:






 

Acti"ities %ntro

#ominal $uration



1&M"72



&ody

16R #stablishing regular maintenance schedule Acti"ities #ominal Contents $uration 6R 'eplacing consumables and components 1&M"72 %ntro "ntroduction a+out t!e module 5iing unfortunate accident and malfunctions 16R 16R &ody Assigning priorities '"aluation 30M"72 'ccomplis!ment of L'( Test 



Summary

1&M"7 6R

*eed+ac,Configuring and )rap-up setting on the network 

demonstrate Methods

$emonstration Lecture "ndi#idual acti#ity "ndi#idual acti#ty "ndi#idual acti#ity 2umerai8ation monitoring

(esources

Computer 16R 

 Li+rary '"aluation 30M"72

Summary (esources



Demonstrating methods for the user


Referance +oo, 1&M"72 *eed+ac, and )rap-up 

 

 



$emonstration "ndi#idual acti#ity Lecture

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

Referance +oo,

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6ard.are materials



"nternet access

Session Plan (ICT ITS2 L03 M0/) Unit of Competency


Module Title :


LO /: useby: andKibromA. maimize operating s!stem Collected & prepared Session O!ecti"es:


&perating s!stem is configured to suit the working environment*

Page 1&


Session Plan (ICT ITS2 L04 M0/)


Page 1/



Module Title :


LO 0: Session O!ecti"es:






Input and output devices are set up and checked functionalit! based on requirement. Drivers are installed as appropriate and checked functionalit! based vendor manuals. Drivers are ensured to be properl! working




#ominal $uration

1&M"7

Contents

"ntroduction a+out t!e module 

16R

(etting up and check devices 

6R

'"aluation 16R Summary

30M"72

Methods

Lecture Lecture

nstalling drivers and checking functionalit! based vendor manuals demonstrate #nsuring drivers


monitoring


Lecture

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Computer



Li+rary



Referance +oo,


Page 1


Session Plan (ICT ITS2 L01 M0) Care for 7et.or, and Computer 6ard.are Unit of Competence

Caring for 7et.or, and Computer 6ard.are

Module-/ Title LO1 2ession O+9ecti#es

%dentify computer hardware components 't t!e end of t!is session t!e learners s!all +e a+le to   Identi( and conir# client peripherals in accordance 5ith organi6ational standards7  Doc$#ent the client re8$ire#ents and peripherals in line 5ith organi6ational standards and indings are reported to the appropriate person7  9eri( the client re8$ire#ents 5ith appropriate person in line 5ith organi6ational standards and reporting proced$res 'ns$re client s$pport e*pectations are covered b(  vendor and s$pport services.

"o#inal Contents D$ration Introd$ctio & mins )elcome; O+9ecti#es and Le#eling of <=pectations n  .$rposes and general re8$ire#ents &!r Activities

& D O %

o peripheral devices S(ste# develop#ent lie c(cle .lanning or client needs

!r !r

Learning Methods •Role playing Role playing

Anal(6ing client re8$ire#ents

$iscussion >Lecture %roup discussion >Lecture $iscussion > lecture

'val$ation

!r

?'ccomplis!ment of .ritten Test

"ndi#idual 'cti#ity

S$##ar(

& mins

Check your progress

Mentoring

)eso$rces

;


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Learning +$ide

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reerence boo<

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librar(

Collected & prepared by: KibromA. Session Plan (ICT ITS2 L02 M0) Care for 7et.or, and Computer 6ard.are Unit of Competence

Page 14


Session Plan (ICT ITS2 L0/ M0)


Page 15

Session plans Level-2 Module-/ Title

Care for 7et.or, and Computer 6ard.are Caring for 7et.or, and Computer 6ard.are

LO/

'stablish location re8$ire#ents or hard5are and peripherals

Session Objectives:


Unit of Competence

S$itable environ#ental conditions are deter#ined and applied or hard5are and peripherals +eneral orientation and proper $nctioning o dierent computer platforms are considered in locating co#p$ter System protection devices are deter#ined and applied to



& D O %

'val$ation S$##ar(

"o#inal D$ration 30mins

Business requirements are considered and applied in respect o hard5are location =$nctions o co#p$ter hardware and associated OHS standards and environmental concerns are considered

Contents Computer plat forms

!r

Determine s!stem protection devices

!r

$reventive maintenance

1 !r

Considering business requirement

30mins

Learning Methods

Check your progress

•Role playing Lecture > %roup $iscussion (ractical e=ercise > Lecture inter#ie. >O+ser#ation > Oral >$estioning Mentoring

)eso$rces *


*

Learning +$ide


Page 0



Page 1


Session Plan (ICT ITS2 L0 M0) Unit of Competence Care for

7et.or, and Computer 6ard.are Caring for 7et.or, and Computer 6ard.are

Module-/ Title

LO



Session Objectives:

#stablish maintenance practices


Maintenance re8$ire#ents speciied b( the equipment #an$act$rer are deter#ined7 Maintenance sched$les incl$ding re#oval o d$st and grease b$ild ?$p are prod$ced Diagnostic $nctions incl$ding replacing s$spect components 5ith other serviceable co#ponents and reloading o associated sot5are are peror#ed Sot5are sec$rit( settings to prevent destr$ctive sot5are ro# inecting the co#p$ter are conig$red 

-nserviceable co#ponents are deter#ined 5hether replaceable thro$gh 5arrant(@ replace#ent or $pgrade Diagnostic $nctions are peror#ed $sing the operating system and third?part( diagnostic tools

Activities

"o#inal Contents D$ration 1&mins • Determining maintenance requirements of

Introd$ction

& D O %

'val$ation S$##ar(

Learning Methods %roup-discussion

equipment specification

!r

(cheduling maintenance procedures

(ractical e=ercise

!r

Diagnostic functions

Lecture

30 mins

)ritten test > la+ test

O+ser#ation > Oral >$estioning inter#ie.

&mins

Check your progress

)eso$rces *



Page 

Session plans Level-2 *

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Session .lan ICT ITSS2 M0, LO1B

-nit o Co#petenc( : Mod$le?1 Title : LO 1 :

Access and $se Internet Accessing and $sing Internet

Session Objectives:

At the end o this session the learners shall be able to ! Open Internet bro5ser and a ho#e page o personal choice set $p b( setting internet options Adj$st displa(vie5 #odes to s$it personal re8$ire#ents Modi( toolbar to #eet $ser and bro5sing needs Access and retrieve partic$lar site data Load or $nload i#ages depending on #ode# speed@ co#p$ter and bro5ser capabilities Open -)L to obtain data and bro5se lin< Delete coo


Access internet

7 "o#inal D$ration

Activities Introd$ction & D O %

Contents

Learning Methods

Introd$ction to internet

Orientation  )ole pla(ing

/0#ins Opening Internet bro5ser

lect$re /hrs

/hrs Setting internet option

/hrs 2hrs hrs ,hrs

Adj$sting displa(vie5 #odes Modi(ing Toolbar Accessing and retrieving site data Deleting coo

Disc$ssion Lect$re and practical lect$re practical lect$re practical

Page 3

Session plans Level-2 hrs /hrs 'val$ation

Opening -)L Loading I#ages Acco#plish#ent o LA. Test

.ractical 5or< practical Individ$al Activit(

hrs Erap?$p and =eedbac<

S$##ar(

/0 #ns

Mentoring

)eso$rces * * *

TTLM Operation Man$al Learning +$ide Internet and virt$al librar(

Session .lan ICT ITSS2 M0, LO2B

-nit o Co#petenc( : Mod$le?1 Title : LO 2 :

Access and $se Internet Accessing and $sing Internet

Session Objectives:

At the end o this session the learners shall be able to ! Search engines are opened and search re8$ire#ents deined $sing a range o search para#eters Search res$lts are saved and presented as a report according to the inor#ation re8$ired %oo<#ar


Search internet

7 Activities Introd$ction & D O %

"o#inal D$ration

Contents

Learning Methods

Introd$ction to learning o$tco#e

Orientation  )ole pla(ing

/0#ins Search para#eters 2hrs 2hrs

Setting internet option

hrs

Opening and deining Search engines

hrs hrs

Saving and presenting search res$lts Creating %oo<#ar
/hrs

Modi(ing .age set $p options


.ractical 5or<

Page 


'val$ation S$##ar(

2hrs

Sh$tting do5n and e*iting bro5ser

2hrs

Observing OFS and neti8$ette principles

 hrs

Acco#plish#ent o LA. Test

Individ$al Activit(

/0 #in

Erap?$p and =eedbac<

Mentoring

)eso$rces * * *

TTLM Operation Man$al Learning +$ide Internet and virt$al librar(

Session Plan (ICT ITS2 L01 0)

Unit of Competence : Module Title : LO 1 : Session Objectives:

I#ple#ent Maintenance .roced$res I#ple#enting Maintenance .roced$res Deter#ine best practices or e8$ip#ent and sot5are #aintenance

At the end o this session the learners shall be able to ! "dentify euipment and soft.are@s to +e maintained and implemented "dentify #endor documentation; peer organi8ations to impro#e system maintenance O+tain reuirements from user in euipment maintenance $ocument procedures for furt!er maintenance 



 



& D O %

3!r

Contents 





1!r



1!r



"ntroduction a+out t!e learning outcome "dentify <uipment and soft.are@s to +e maintained and implemented "dentify Aendor documentation; peer organi8ations to impro#e system maintenance O+tain reuirements from user in t!e area of euipment maintenance $ocument procedures for maintenance


Learning Methods Lecture "ndi#idual Learning Lecture and %roup discussion Lecture and %roup discussion Lecture and %roup discussion Page &

Session plans Level-2 'val$ation S$##ar( )eso$rces


*


*


*

Learning +$ide

*



Session Plan (ICT ITS2 L02 0)

Unit of Competence : Module Title : LO  : Session Objectives:

I#ple#ent Maintenance .roced$res I#ple#enting Maintenance .roced$res )evise practices@ 5here appropriate

At the end o this session the learners shall be able to !  






& D O %


Monitor and re#ie. maintenance operation "dentify pro+lem areas and consider c!anges to maintenance procedures 'sses c!anges in consultation .it! user; support staff and t!ird party suppliers $esign and implement impro#ements to maintenance procedures

Contents 

!r



!r



Learning Methods


Lecture

Monitor and Re#ie. maintenance operation


"dentify pro+lem areas and consider c!anges to maintenance procedures

$emonstration and %roup discussion


Page /


'val$ation S$##ar( )eso$rces

!r



!r



30 mins 30 mins

'ssess c!anges in consultation .it! user; support staff and t!ird party suppliers

Lecturing and $emonstration

$esign and implement impro#ements to maintenance procedures

$emonstration and %roup discussion


*


*


*

Learning +$ide

*




Page 


Session Plan (ICT ITS2 L0/ 0) I#ple#ent Maintenance .roced$res I#ple#enting Maintenance .roced$res

Unit of Competence : Module Title : LO 3 :

Identi( and anal(6e IT s(ste# co#ponents to be #aintained


Session Objectives:



 



& D O %





!r

'val$ation S$##ar(

Contents



!r

$etermine and document .arranty status of components or soft.are@s Re#ie. system arc!itecture and configuration documentation "dentify critical components and document recommendations

"ntroduction a+out t!e learning outcome $etermine and $ocument .arranty status of components or soft.are@s Re#ie. system arc!itecture and configuration documentation

"dentify critical components or soft.are@s and document recommendations regarding ser#ice arrangements 'ccomplis!ment of L'( Test )rap-up and *eed+ac, 

30mins 30 mins

Learning Methods Lecture Lecture and %roup discussion $emonstration Lecture and %roup discussion


)eso$rces *


*


*

Learning +$ide

*



Page 4


Session Plan (ICT ITS2 L0 0) I#ple#ent Maintenance .roced$res I#ple#enting Maintenance .roced$res

Unit of Competence : Module Title : LO  :

Appl( #aintenance proced$res


Session Objectives:

    



& D O %





!r



1!r



1!r

'val$ation S$##ar(

Contents



!r



30mins 30 mins

Create pre#entati#e maintenance sc!edule "dentify and apply specific and appropriate maintenance procedures $ocument and su+mit recommended procedures for appro#al Orient t!e implementing staff on t!e procedures O+ser#e O62

"ntroduction a+out t!e learning outcome Create pre#entati#e maintenance sc!edule "dentify and apply specific and appropriate maintenance procedures $ocument and su+mit recommended procedures for appro#al Orient t!e implementing staff on t!e procedures and ensure to follo. t!e maintenance sc!edule O+ser#e O62 t!roug!out t!e process


Learning Methods Lecture Lecture and %roup discussion $emonstration Lecture and %roup discussion $emonstration and $iscussion Lecture "ndi#idual 'cti#ity Mentoring

)eso$rces *


*


*

Learning +$ide

*



Page 5


Session Plan (ICT ITS2 L01 0) Maintain Equipment and Consumables Maintaining Equipment and Consumables


17 Clean e8$ip#ent


Session Objectives:

 



'ccess and #erify for usa+ility on t!e selected euipment Record and document organi8ational procedures

maintenance

"o#inal Contents D$ration 1& mins 'ccess and #erify for usa+ility on t!e Introd$ction selected euipment 1& mins )ecord and doc$#ent #aintenance action

S$##ar(

according

to

Clean euipment

Activities

& D O 'val$ation %

action

Learning Methods Orientation •Role playing "ndi#idual Learning

1& mins

according to organi6ational proced$res Clean e8$ip#ent

$iscussion

1& mins & mins



)eso$rces *


*


*

Learning +$ide

*



Page 30


Unit of Competency : Module-1 Title : LO  Session Objectives:

Session Plan (ICT ITS2 L02 0) Maintain Equipment and Consumables Maintaining Equipment and Consumables )eplace and #aintain cons$#ables and s$pplies


'ccess consuma+les storage points and record usage information procedures



replace consuma+les .!en needed and log action



$ispose of en#ironmental guidelines



ensure it .or,ing order at set time periods and in line .it! organi8ational procedures

"o#inal Contents D$ration 1!r 'ccess consuma+les storage points and Introd$ction record usage information procedures !r •replace consuma+les .!en needed and log action & 1!r $ispose of en#ironmental guidelines D O 3!r •ensure it .or,ing order at set time periods % and in line .it! organi8ational procedures &mins 'ccomplis!ment of L'( Test 'val$ation 0 mins )rap-up and *eed+ac, S$##ar( Activities

Learning Methods %roup-discussion •Role playing Lecture > $emonstration $iscussion %roup discussion > $emonstration O+ser#ation Mentoring > inter#ie.

)eso$rces *


*


*

Learning +$ide

*

co#p$ter

*

all co#p$ter hard 5are

*

)eerence %oo

Page 31

Session plans Level-2 *

Unit of Competency : Module-1 Title :


Session Plan (ICT ITS2 L0/ 0) Maintain Equipment and Consumables Maintaining Equipment and Consumables

LO3

Maintain e8$ip#ent

Session Objectives:










"dentify .!ic! reuires maintenance maintain as reuired +y organi8ational guidelines and specifications document maintenance procedures are guidelines to prevent interr$ption o b$siness activities d$ring #aintenance proced$res -n$sed e8$ip#ent devices are stored in line 5ith #an$act$rer speciications and organi6ational g$idelines

"o#inal Contents D$ration 3!r • )elcome; O+9ecti#es and Le#eling of Introd$ction <=pectations !r "dentified .!ic! reuires maintenance 1!r •maintained as reuired +y organi8ational & guidelines and specifications D O !r • document maintenance procedures are % guidelines Activities



Learning Methods 2imulation %roup-discussion Lecture $iscussion > Mentoring %roup discussion > lecture

to prevent interr$ption o b$siness activities d$ring #aintenance proced$res


Page 3


1& mins

-n$sed e8$ip#ent devices are stored in line 5ith #an$act$rer speciications and organi6ational g$idelines 'ccomplis!ment of L'( Test

10 mins

)rap-up and *eed+ac,



'val$ation S$##ar(

O+ser#ation > Role playing Mentoring > inter#ie.

)eso$rces *


*


*

Learning +$ide

*

co#p$ter

*

all co#p$ter hard 5are

*

)eerence %oo
Session Plan (ICT ITS2 L01 03) Unit of Competency Appl( .roble# Solving Techni8$es to )o$tine Mal$nction Module Title : LO 1:

Appl(ing .roble# Solving Techni8$es to )o$tine Mal$nction Identi( proble#s



 

Acti"ities

%ntro &ody

#ominal $uration

30mins

Identif! +ardware* software* user or procedural problem areas to appropriate person in the organization Define and determine $roblems to be investigated. Identif! and document Current conditions of the hardware* software* user and problems. Contents

Introduce how to Identif!ing problems

Methods

Lecture

!rs

Identif! +ardware problems

Lecture

!rs

Identif! (oftware $roblems

demonstrate

 !rs

6ser or procedural problem

$emonstration


Page 33

Session plans Level-2 Defining and Determining $roblems

3!rs

'ccomplis!ment of L'( Test '"aluation !rs Summary 30mins *eed+ac, and )rap-up (esources  Computer 

Li+rary



Reference +oo,

"ndi#idual acti#ity monitoring Lecture

Session Plan (ICT ITS2 L02 03) Unit of Competency Appl( .roble# Solving Techni8$es to )o$tine Mal$nction Module Title :

Appl(ing .roble# Solving Techni8$es to )o$tine Mal$nction

LO ):

Deter#ine $nda#entalroot ca$se o proble#s



 

Acti"ities %ntro

#ominal $uration

30mins

&ody

Identif! possible causes based on eperience and the use of diagnostic tools and anal!tical techniques. Develop $ossible cause statement based on findings Identif! 5undamental causes per results of diagnosis and investigation conducted Contents

Methods

Introduce the fundamental % root Lecture causes of the problem Identif!ing possible causes

!rs &!rs !rs

Lecture

6sing diagnostic tools and anal!tical demonstrate techniques $emonstration Developing possible cause statements


Page 3

Session plans Level-2 3!rs

Conducting results of diagnosis and "ndi#idual acti#ity investigation 'ccomplis!ment of L'( Test monitoring *eed+ac, and )rap-up Lecture

'"aluation !rs Summary 30mins (esources  Computer 

Li+rary



Reference +oo,

Session Plan (ICT ITS2 L0/ 03) Unit of Competency Appl( .roble# Solving Techni8$es to )o$tine Mal$nction

LO *:

Appl(ing .roble# Solving Techni8$es to )o$tine Mal$nction )eco##end sol$tions to proble#


At the end of this session the students shall e ale to:

Module Title :

 

 


#ominal $uration

30mins

identif! $otential solutions to problems develop* document* ranked and presented 'ecommendations about possible solutions to the appropriate person for decision plan Implementation and evaluation of solutions Document and submit recommended solutions are to the appropriate person for confirmation. Contents

Introduce 'ecommended solutions to problem

Methods

Lecture

&!rs

Identif! $otential solutions

!rs

Develop* Document* 'ank 'ecommendations demonstrate

!rs

$lanning Implementation


Lecture

$emonstration

Page 3&

Session plans Level-2 3!rs '"aluation !rs Summary (esources

30mins

Documenting and submitting 'ecommended solutions 'ccomplis!ment of L'( Test

monitoring


Lecture



Computer



Li+rary



Reference +oo,


$emonstration

Session Plan (ICT ITS2 L01 M04) Participate in Workplace Communication Participating in Workplace Communication &btain and conve! workplace information


Speciic and relevant inor#ation is accessed ro# appropriate sources

'ective 8$estioning @ active listening and spea


Appropriate medium is $sed to transer inor#ation and ideas



Appropriate non? verbal co##$nication is $sed









Appropriate lines o co##$nication 5ith s$pervisors and colleag$es are identiied and ollo5ed Deined 5or
Contents o

Accessing specific and relevant information


Learning Methods Lecture Page 3/

Session plans Level-2 & D O %

'val$ation S$##ar(

!r

o

3!r

o

1!r

o

Using effecti#e uestioning; acti#e listening and spea,ing sills

"ndi#idual Learning

6sing appropriate medium to transfer information and ideas

discussion

"dentifying appropriate lines of communication .it! super#isors and colleagues

Lecture and %roup discussion



)eso$rces *


*


*

Learning +$ide

*



Session Plan (ICT ITS2 L02 M04) Participate in Workplace Communication Participating in Workplace Communication $articipate in workplace meetings and discussions

Session Objectives:

At the end o this session the learners shall be able to !  



 





Tea# #eetings are attended on ti#e as sched$led7 O5n opinions are clearl( e*pressed and those o others are listened to 5itho$t interr$ption7 Meeting inp$ts are consistent 5ith the #eeting p$rpose and established protocols. Workplace interactions are cond$cted in a co$rteo$s #anner7 >$estions abo$t si#ple ro$tine 5or
Contents 




Page 3


!r

o

'ttending team meetings on time

1!r

o

<=pressing o.n opinions clearly

!r



o

'val$ation S$##ar(

30 mins 30 mins

Interpreting and implementing meetings outcomes


Lecturing and %roup discussion Lecturing and %roup discussion Lecturing and %roup discussion %roup discussion "ndi#idual 'cti#ity Mentoring

)eso$rces *


*


*

Learning +$ide

*



Session Objectives:

Session Plan (ICT ITS2 L0/ M04) Participate in Workplace Communication Participating in Workplace Communication Complete relevant work related documents










"o#inal D$ration Introd$ction 30 mins Activities

)ange o forms relating to conditions o e#plo(#ent is co#pleted acc$ratel( and legibl(7 Eor


"ntroduction a+out t!e learning outcome



Page 34


'val$ation S$##ar(

!r

o

Completing range of forms


1!r

o

Recording .or,place data

Lecture

1!r

o

Using +asic mat!ematical processes

%roup discussion

!r

o

"dentifying errors in recording information


30mins 30 mins



)eso$rces *


*


*

Learning +$ide

*



Session Plan (ICT ITS2 L01 M010) Work in Team Environment Working in Team Environment Describing team role and scope




Activities

"o#inal

Role and o!ective of the team is identiied ro# available sources of information Tea# para#eters@ reporting relationships and responsibilities are identiied ro# tea# disc$ssions and appropriate e*ternal so$rces

Contents


Learning Methods Page 35

Session plans Level-2 Introd$ction

D$ration 30 mins !r

& D O %

'val$ation S$##ar(

1!r 1!r

o





o

Identif!ing role and objective of the team

Lecture

Initiative and judgment ma!be demonstrated on the job* either individuall! or in a team environment

"ndi#idual Learning

-imited discretion*

Role playing Lecture and %roup discussion "ndi#idual 'cti#ity Mentoring

"dentifying and reporting team parameters; relations!ips and responsi+ilitiesB


)eso$rces *


*


*

Learning +$ide

*



Session Objectives:

Session Plan (ICT ITS2 L02 M10) Work in Team Environment Working in Team Environment Identif!ing own role and responsibilit! within team






Individ$al role and responsibilities 5ithin the tea# environ#ent are identiied )oles and responsibilit( o other tea# #e#bers are identiied and recogni6ed )eporting relationships 5ithin tea# and e*ternal to tea# are


Page 0

Session plans Level-2 identiied


& D O %

'val$ation S$##ar(


Contents 

Learning Methods


Lecture

Identif!ing Individual role and responsibilities within the team


"dentifying and recogni8ing roles and responsi+ility of ot!er team mem+ersB

Lecturing and %roup discussion Lecturing and %roup discussion

1!r

o

1!r

o

1!r

o

30 mins 30 mins


"dentifying reporting relations!ips .it!in team and e=ternal to team


)eso$rces *


*


*

Learning +$ide

*


Unit of Competency : Module-1 Title :

Session Plan (ICT ITS2 L0/ M010) Work in Team Environment Working in Team Environment


Page 1

Session plans Level-2 LO 3 :

2orking as a team member At the end o this session the learners shall be able to !

Session Objectives:









"o#inal D$ration Introd$ction 30 mins !r

'ective and appropriate or#s o co##$nications $sed and interactions $nderta
Activities

& D O %

'val$ation S$##ar(

Contents 

o

"ntroduction a+out t!e learning outcome (reparing effecti#e forms of communication and interactionB

Learning Methods Lecture Lecture and %roup discussion

Contri+uting complement team acti#ates and o+9ecti#es +y considering indi#idual

Lecture

O+ser#ing protocols in reporting using standard operating procedures

discussion

1aking contribution to the development of team work plans


1!r

o

50 mins

o

!r

o

30mins 30 mins



)eso$rces *


*


*

Learning +$ide

*



Page 

ITS Session Plan_L2.doc

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