VI ETNAM NATI ONALUNI VERSI TY-HCMCI NTERNATI ONALUNI VERSI TY
HLCar go-I nt er nat i onalFr ei ghtFor war der I nt er ns hi pRepor t VuLeBi chTr am
Super vi sedby:Mr .NguyenNhuTung Submi t t edt o:Ms.LeHongNhung
St ar tdat e:J un23,2014 En dd at e :Au g1 5,2 01 4 Numberofi nt er ns hi pda y s :40da y s ( 5d ay s /wee k-Fr o m Mo nt oFr i )
2013-2014
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Cont ent s Executive Summary.........................................................................................................................3
AboutHLCar go 1. Gener alI nf or mat i on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2. CompanyHi s t or y. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3. Aboutt hecompany. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 4. Or gani z at i onalst r uct ur e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 a. Or gani z at i onal St r uc t u r e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 b. Res pons i bi l i t yandFunc t i onofDepar t ment s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 5. CompanyPer f or ma mance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 a. I mpor t /Expor tTur nover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 b. Mar ke tSegme ment at i onbyG Ge eogr aphy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 c. Fi nanci alHi ghl i ght s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
I nt er nshi pAct i vi t i es 1.Act i vi t i esdur i ngt hei nt er nshi pper i od...........................................................................11 a. Dai l yschedul e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 b. Act i vi t i es. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
........................... ...............................14 ..................14 2. Act i vi t i esofdepar t mentandi t sr ol et ot hecompany.............. ................................................................15 3. Per f or manceeval uat i onoft hedepar t ment
4. Suggest i onsf ort hesi st opi c..........................................................................................15
Assessme ment&Or i ent at i on 1 . Sk i l l sa ndqua l i fic at i ons ga i ne ddur i ngi nt e r ns hi p.................................................18 .............. ..................... ........................ ...............................19 ..............19 2 .I nt e r ns hi p’ si nflue nc eont hef ut ur ec ar e erpl a ns
3 . Cor r e l a t i onbe t we eni nt e r ns hi pac t i v i t i e sandknowl e dge.....................................19
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Concl usi ons Keyconcl usi on..........................................................................................................................20 ........................................20 Gener alobser vat i onaboutshi ppi ngandf or war di ngsect or
t p: / / www. hl c ar go. c om.......................................................................................20 Ref er encesht
Ex ecut i v eSummar y Thi sr epor tai mst opr o vi dede t ai l edi nf or mat i o n aboutmyt womont hi nt er ns hi pper i odatHLCar go, i nc l udi ngt hec ompanyi nf or mat i on,myac t i v i t i esdur i ngt hi si nt er ns hi ppr ogr am,ev al uat i onaboutt he c ompa nyper f o r man c e,a ndh ow t h i si n t e r ns h i pb ene fi t san da ffe ctmet h r o ug hs k i l l san de x pe r i en c e ac qui r edandobs er v edandmyi nt ent i onsf orf ut ur et hes i st opi caswel l asc ar eer .
Gener al l y ,HLCar goi sane xper i enc edf or war di ngands hi ppi ngagenc y ,pr ov i dest r ans por ts ol ut i onst o bus i nes s eswant i n gt os endp ac k ages ,c r at esandc ont ai ner sf r om onec ou nt r yt oano t herandi tac tas t hi r dpar t i esi nar r angi ngex por t sonbehal fofex por t er s /i mpor t er s . Dur i ngt hi sper i od,mymai nac t i v i t i eswer et oge tus edt one w wor k i ngen vi r onme nt ,l ear ni ngne w c on c ep t sa ndk n owl e dg e,r e ce i v i n gd ut i e sa ndt a s k sa s s i g ne db ymyme nt o ra ndo t h erp ar t n er si nt h e depar t ment .Iwasal s ot r ai nedasas al esempl o y eesbyj oi ni ngt r ai ni ngs es s i ons ,got opor t st obehol d t her eal i s t i cac t i v i t i es . Af t ert hi spr ogr am,Ic anenr i c hmyr eal l i f ewor k i ngex per i enc eands ki l l st opr epar ef ormyf ut ur ej obs . Fur t her mor e,i tal s ohel psmet ohav eanor i ent at i onf ort het hes i st opi c ,aswel l asaddmor ec hoi c esf or myf ut ur ec ar eer .
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AboutHLCaro
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1. Ge ne r a lI nf or ma t i on
Ful lt i t l e:HLCa r g oF r e i g htFo r wa r d er&Sh i p pi n gAg en c y Tr adename:HLCar go. ,Lt d Tel :( +8 4) 8 54 10 71 08 Fax: ( +8 4)8 5411 01 76 /5 41 1011 7 hl c a r g o. c o m Websi t e:www. :office@hl car go. com Emai l Mai nOffice: HCMC -5t hFl oorThi e nSonPl az a-800Nguy e nVanLi n hSt r ee t ,T anPhuWar d,Di s t r i c t7 Br anches: HaNoi -5t hFl o orT r a nPh uBui l d i n g,Gr o up24 ,YenHo aWa r d,Ca uGi a yDi s t r i c t
2. CompanyHi st or y
HLCar goc anbec ons i d er edano l dhandi nf or war di ngands hi ppi ngs ec t or .I twases t abl i s hedonApr i l 1,2000;andbec ameoneoft hepi oneer si nt hi sfi el d.Dur i ngt hei ni t i alt i meofes t abl i s hment ,i thadt o d ea lwi t hma nyd i ffic u l t i e sr e s ul t i n gf r o ml a c k i ngo fe x pe r i e nc ei nma na gemen ta ndd oi n gb us i n es s . Ho we v er ,af t eronl yt hr eey e ar sofoper at i on( 2000-2003) ,t hec ompan ywasabl et ogai ns i gni fi c ant ac hi ev ement saspl annedi nt hes ec t oro ff r ei ghtf or war di ngandc r eat edi t si ni t i alr eput at i onandbui l t t hei rt r us ti nc us t omer si nt hi ssec t or .Notonl yt hi s ,t hec ompanyal s oex pandedt hebus i nes si nt oot her fi el d s .An da f t e rn e ar l yfi f t e eny e ar s ,HLCa r g oh aspos s e s s edawor l d wi den et wor kaswe l la safi r m pos i t i oni nf r ei ghtf or war derands hi ppi ngs er v i c e.Ther ear es omeoft hehi ghl i ght si nt hec ompan y hi s t or yl i s t edasf ol l ows :
I n 2004,HL Car go became an or di nar y memberofVI FFAS ( Vi et nam Fr ei ghtFor war di ng As soc i at i on)
I n20 06 ,HLCa r g owo nt h eGo l d enBr a ndAwa r d sf r o m Vi e t b r a ndCo mmu ni c a t i o nNe t wo r k
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I n2007,es t abl i s hedVanThi nhPhuc ompan y-as i s t erc ompany , whi c hs pec i al i z esi ndi s t r i but i ng f o od a nd d r i nk s ,c he mi c a l sa nd s p i c e sf o rf o od p r o c es s i n g,mos t l yi mp or t e df r om Ko r ea .( v a nt hi nhphu. c om )
I n2008,es t abl i s hedSof t ekSol ut i ons ,whi c hoper at esi ns of t war eandappl i c at i ondev el opment s ec t or .( Sof t ek . v n)
HL Ca r g oa l s oe s t a bl i s h ed a c l o s ep ar t n er s h i p wi t h ma nye x p or t& i mp or te nt e r p r i s e s( Mi n hL on g Cer ami candPor c el ai nwar e) ,ai r l i nes( Cat hayPac i fi c,Ai rFr anc e,andBr i t i s hAi r way s ) ,s hi ppi ngl i nes ( Ev e r g r e en ,Ha nj i n ,Y a ng mi n )a nd a g l o ba ln et wo r ko fa g en c i e ss p r e ad i n gf r o m As i at o Eu r o pe , Amer i c a,Sout hAf r i c a,et c .I naddi t i on,i ti spr oudt obeane x cl us i v emembero fI F A( I nt er nat i onal For war di ngAs s oc i at i on)i nVi et nam.
3. Aboutt hecompany
HLCar goi sal i mi t edl i abi l i t ycompany ,s har edbet weent hr eepar t ner s ;howev er ,i ti sundert hec ont r ol a ndma na ge me nto fMr .Da oTh an hL uu .Hei st h eCEO o fHLCa r g ot o ge t h erwi t hi t ss i s t e rc o mp an i e s i nt r oduc edi nt hepr ev i ouspar t . a .Pr o du c t san ds e r v i c e s Aspr el i mi nar i l yment i oned,HLCar goi saf r ei ghtf or war di ngagent .Si nc et hi sma ynotbeaf ami l i ar c onc eptt obus i nes sadmi ni s t r at i on,Iwoul dl i k et opr o vi deas hor te xpl anat i on:A f r ei ghtf or war der agent ,( al s oc al l edaf or war der )i saper s onorc ompan yhi r edbyi ndi v i dual sorc or por at i ons ,whohav e demandsofe x c hangi nggoodsf r om c ou nt r yt oc ount r y , s ome t i mesdomes t i c al l y .Af or war derpl a y sasa me di at or ,wh oor g an i z e ss hi p me nt san dg et sgo od sf r o mt h ema nuf a ct u r ero rp r o du c ert oafi na lp oi n t ofdi s t r i but i on.
Th ec o mp an y pr o v i de sc us t o mer s wi t hs e r v i c es i n c l u di n gc o ns u l t a nc y ,d oc ume nt a t i o np r e pa r a t i o n, cust oms,et c;whi ch r el at es t o suppl y chai n management .To be mor e speci fic,HL Car go offer c us t omer sf ol l owi ngs i gni fi cants er v i c es : ns ul t i ng on c har ges a nd c os t si nc l udi ng f r ei ghtc os t s ,p or tc har ges ,s p ec i aldoc ument at i on, -Co i ns ur anc eandf r ei ghthandl i ngf ees .
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epar i ngandfi l i ngc ompul s or ydoc ument at i ons uc hast hebi l lofl adi ng( B/ L) ,c er t i fi cat eofor i gi n -Pr ( C/ O) ,d oc ume nt sf orc us t o mc l e ar a nc e,a nds en di n g appr opr i at edoc ument st ot hes el l er ,t hebuy er o rapa y i n gb ank . i s i ngont hemos tappr opr i at emodeofc ar got r ans por t ,fi ndt hes hor t es tr out swi t hr eas onabl e -Adv pr i c eoff er sandmak i ngar r angement swi t hs hi ppi ngl i nes ,c ar r i er st opac kandl oadt hec ar go. er v i ngt henec es sar yc ar gos pac eonav es sel ,ai r c r af t ,t r ai n,ort r uc k. -Res k i n ga r r a ng eme nt swi t ho v e r s e a sc u s t o msb r o k e r st oe ns u r et h att h eg oo dsa nd d oc u me nt s -Ma c ompl ywi t hc us t omsr egul at i ons . omer s b.Cust I n di v i d ua l san dc o mp an i e swhos ee kh el pf r o m HLCar goa r ee x por t / i mp or tc o mp an i e s ,o rt h os ea r ei n n ee do fs e n d i n go rr e c e i v i n gs h i p me n t st o /f r o m o t h erc o u nt r i e s .So me o fc u s t o me r s wh oh a v e c o l l a bo r a t i o nwi t ht h ec o mp an yar e :Mi n hL on g,Va nTh i n hPh u,Da tTi n ,Ho pL on g,Da iTh an hWo od , So ut he r nGr a ph i t e ,Bl u e,a ndT anTh ua nTh ai …
4. Or gani z at i onalst r uct ur e
a.Or gani z at i onal St r uc t ur e HLCar goi sas mal le nt e r p r i s ewi t hafl a ts t r u c t ur eofma na gemen t ;c omp r i s e so f2 0empl o y ee sa nd di v i dedi nt ofi v edepar t ment s .Thi ss c al eoft hec ompan yi sr el at i v el ys mal li nc ommon,howev er ,i ti s c on s i de r e d me di u mi nf or wa r d i n gb us i n es ss e ct o r .Th i ss c a l ea nds i mp l es t r u c t u r eoft h ec o mp an y e na bl e si tt ob ee as yt oma na ge ,a l l o we ff ec t i v ec o mmu ni c a t i o nb e t we enma na ge r san de mp l o y e e s , e ns u r es mo ot hwor k fl o w an dma k et hei n f o r ma t i o nfl o wa c cu r a t e l yan dr a pi d l yt hr o ug ho utd ep ar t me nt s . Al s o,eac h depar t menti si nc har geofs epar at ej obs ;howev er ,al loft hem s t i l lc oor di nat ewi t hone anot herandwor keffec t i v el y .Thef ol l owi ngc har tpr es ent st heor gani z at i onhi er ar c hyofHLCar go.
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( So ur c e :HRDe pa r t me nt )
b.Re s pon s i bi l i t yandFu nc t i o no fDe pa r t me nt s Di r ec t or s( 2empl o y ees ) e s po ns i b l ef o rb us i n es so pe r a t i o na ndma na ge me nt -Ber ,di s cus s,negot i at eanddeal wi t hc ont r ac t s -Meet -Setgoal s ,or i ent at i on,s t r at egi esf orf ur t herdev el opment s
Sa l e sDe pa r t me nt( 7e mp l o y e es ) orandper s uadepot ent i al c us t omer s ;wher east ak ecar eandk e ept r ac kwi t hol dcus t omer s -Seekf ov i dedet ai l edi nf or mat i onaboutpr i c e,c ompanypol i c i es . . .oft hes er v i c e -Pr v eadv i c esonappr opr i at er out s ,modeoft r ans por t at i onande xpl ai nr el at i v edoc ument at i onst o -Gi c u s t o me r s nf or mc us t omer sabouts er v i c epr ogr es s -I
Op er at i o nDe par t me nt( 5emp l o y e es ) kt hec ompl e t i onandv al i di t yofdoc ument at i on -Chec l l i nc us t omsdec -Fi l ar at i on;c ar r youtc us t omspr oc edur es ,r egi s t r at i ondos si er s
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at el oadi ngandunl oadi ngpr oc es s ;appoi nts t ev edor esandc ar r i er s -Oper
Do c u me nt a t i o nDe pa r t me nt( 2e mp l o y e es ) epar er equi r eddoc ument at i on,s uc hasbi l l ofl adi ng(B/ L) ,c er t i fi cat eofor i gi n(C/ O) -Pr es pons i bl ef orc ont ac t i ngr el at edpar t i es(e. -Ber g. :c us t omer s ,s hi ppi ngl i nes)t oobt ai nnec es sar y d oc ume nt at i o na nda s s ur et h os edo c umen t a t i o ns ' a c cu r a c y g an i z ea ndk e e pd oc u me nt a t i o na sa r c h i v e s -Or
I TDe pa r t me nt( 1emp l o y e e s ) ns t al l andr epai rt heent i r ec omput ers ys t em -I i l d we bs i t ea nd c o n t i n ua l l yu pl o ad n e ws ,i n f o r ma t i o no ft h ec o mp an yo nt ot h e we bs i t e -Bu
Ac c ount i ngDepar t ment( 4emp l o y e es ) or dt het r ans ac t i ons ;k eepandpaybi l l s -Rec yt hec r edi t or sandempl o y ees ;c ol l ec tandmoni t ordebt or s -Pa
HRDepar t ment( 1empl oy ees) ndandc ont ac tpot ent i al c andi dat es -Fi es t ,i nt er v i ewandr ec r u i t -T -Buynec es s ar yt hi n gsf ort hec ompan y( s t at i oner y ,was hi ngc hemi c al s . . . )andt ak ec ar eoft hewh ol e c ompany .
5. CompanyPer f or mance
mpor t /Ex por tT ur nov e r a. I
T abl e1:I mpor t /Ex por tT ur no v er( 2010-2012) ( I nUSD) I mpor t / Ex p or t Turnover Export
Year
Gr owt hRat e
2010
2011
2012
402, 5 68
382, 5 26
586, 1 25
2 01 0/ 2 0 2 01 1/ 2 0 11 12
-5%
53%
10
I mpor t
276, 4 17
302, 8 28
394, 6 40
T o t a l
678, 9 85
685, 3 54
980, 7 65
10%
3%
1 0 0 % 80 %
4 0 . 7 1
4 4 . 1 9
4 0 . 2 4
60 % I mp o r t 40 % 5 9 . 2 9
5 5 . 8 1
5 9 . 7 6
20 10
2011
201 2
20 %
Ex p o r t
0 %
Fi gur e1:Per c ent a geofi mpor tande x por tt ur no v erf r om 2 0102012 ( So ur c e:Ac c o un t i ngDe pa r t me nt ) I ngener al ,i mpor tande x por tt ur no v eri nc r eas eso v ery ear .I nwhi c h,t hep er c ent ageofe x por t t ur nov eri sal way shi ghert hant hos eofi mpor tt ur nov er r ketSegment at i onbyGeogr aphy b. Ma Ea s tAs i ah asal wa y sb ee nt h ema i nma r k e to ft h ec o mp an y ,wh i c ho c c u pi e sa bo ut5 0% o ft h e mar k e tv al ue.Ho we v er ,i nr ec enty e ar s ,t hec ompan ya l s ot endst os pr eadoutt oo t herpo t ent i al ma r k e t s ,s u c hasEu r o pean dAme r i c a . Fi g ur e2:Co mp an yma r k e t s eg me nt a t i o nb yl o ca t i o ni n20 12(%)
Eu r o p e
2 . 7 2 1 5 . 7 8 3 0 . 5 7
No r t h ea s tAs i a So ut h ea s tAs i a Ame r i c a
2 1 . 5
Ot h er s 2 9 . 4 3
( So ur c e :Ac c o un t i n gDe pa r t me nt ) c . Fi nanci alHi ghl i ght s
T abl e2:Fi nanc i al Per f or manc eofHLCar goi n201020 12( mi l l i onVND)
11
Year 2010
2011
2012
Revenue
16, 771
16, 895
23, 120
Cost
13, 545
13, 419
19, 121
Pr ofit
3, 226
3, 746
3, 999
( So ur c e :Ac c o un t i n gDe pa r t me nt )
Internship
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1 .Act i vi t i e sdur i ngt hei nt e r n shi ppe r i od
I nt hi s sec t i on,Iwoul dl i k et o pr o vi de i n det ai l st he i nf or mat i on aboutmy ac t i v i t i es and r es pons i bi l i t i esdur i ngmyi nt er ns hi p,aswel l asdi ffic ul t i est hatIhav et odeal wi t hi nt hatper i od.
a .Da i l ys c h ed ul e AtHLCa r g o,Iwo r k e da saf u l l t i mes a l es t a ffi nSa l e sd ep ar t me nt ,a ndmyme nt o rwa sMs .Ng oc T r o ng ,wh ou s e dt obeal s oas a l e s p er s o na ndt h enpr o mo t e dt obeHRma na ge r . Asaf u l l t i mee mp l o y ee ,myr e gu l a rd aywor ks t ar t e da t8 . 3 0a ma nde nd eda t5 . 3 0p m,t he r ewas onehourbr eakf r om 12pm t o1pm.Mycompanyoper at esf r om Mondayt oFr i daypl usSat ur day mo r n i n g;ho we v er ,Iwe ntt owo r kf r o m Mo nd ayt oFr i d ay( 5d ay sp erwe ek )
b.Ac t i v i t i es Iwoul dl i k et odi v i demyac t i v i t i esdur i ngt hei nt er ns hi ppr ogr es si nt ot woper i ods :t hefi r s tf our we ek sa ndt h es ec o ndf o urwe ek s ,f ory o urc o nv e ni e nc e .
Thefir s tf ourweek s
AtI nt er nat i onalUni v er s i t y ,mymaj ori smar k et i ngi ns choolofBus i nes sAdmi ni s t r at i on;howev er ,at HLCar go,myi nt er npos i t i oni sasas al es t aff .Mor eo v er ,a sMar k e t i ngs t udent ,f or war di nga nd s h i p pi n gi ss uc hat o t al l yne wc o nc e ptt ome ;Ih av en ev e rr e ado rh ada nyk n owl e dg ea bo utt hi s . Ther ef or e,f ort hefi r s tc oupl esofweek s ,Iha v et os pendt i meonr eadi ngr el at i ngdoc ument at i ons ands t udyaboutdefi ni t i ons ,c onc ept s ,et c
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edgeacqui r ement -Knowl T obemor es pec i fi c ,ont hefi r s td ayoft hei nt er ns hi p,Iwasgi v e nt wos et sofdoc ument at i ons ,o ne wase x po r t i n gc ar g od oc u me nt a t i on sandt h eo t h eron ewa si mp or t i n gc ar godoc u me nt a t i on s .Ea ch ofwhi c hc ompr i s edofs ev er alpaper ss uc hasbi l l sofl adi ng( B/ L) ,del i v er yor der( D/ O) ,i nv oi c es , pac k i ngl i s t s ,s hi ppi ngno t es ,e t c .Ev er yoft hem wer e fi r s ts ho wnt ome;t her ef or eIha v et ogo onl i neands ear c hf ort hei rf unc t i ons ,defi ni t i ons ,meani ngs ,aswel lashow eac hel ement sl i s t edon t he ma r eu se d.Du r i n gt h el e ar n i n gpr oc e s s,Ih adf ou ndo uts o mema j orf or u m an dwe bs i t e s ,whi c h p r o v i d e ma ny u s ef ulma t e r i a l sa bo uts h i p pi n ga nd f or wa r d i n g,f o re x amp l e :v i e t s h i p . v na nd v i e t f or wa r d. c om.Af t er wa r ds ,Imo v edo nwi t hmor es o meo fn ec e s s ar yk no wl e dg el i k eI n co t er ms , i nt er nat i onalpa ymentmet hods ,c er t i fi c at eofor i gi n( C/ O) ,c us t omsc l ear anc epr oc edur es . . .Thes e ar ees s ent i ali nf or mat i ont hatev er yempl o y eesi nt hi ssec t orneedst ok no w;s oIs pentmuc hoft he t i met os t udyt hem t hor oughl y . Nots i mpl yr eadi ng,al l t hei nf or mat i onc ol l ec t edwer ewr i t t endownandmadeasnot esbec aus eIdi d notwantt ol ear nbyr ot e.Mor eov er ,Ial way st ookt hi si nt er ns hi ps er i ous l y ;t her ef or emyi nt entwast o r e al l yu nd er s t a ndwh atIh adr e ad ,a ndme mo r i z e dt h em,i nc a s eIwa sa s k e dt op er f o r ms o me d ut i e sr e l a t i n gt ot h em a nd s o Iwo ul dh a v ea l r e ad yp r e pa r e d my s e l fa s mu c ha sp os s i b l e . Ther ef or e,Iappl i eds omel ear ni ngt ec hni queswhi c hIus ual l yus edt opr epar ef ore x amsi nI U.I l i s t ed do wn al lt he i nf or mat i on abo v ei nt o di ff er entt opi c s ,c ombi ned i nf or mat i o ns el ec t ed and c ol l ec t edf r om di ff er entonl i nes our c esandwr o t et hem do wnons epar at es hee t sofpap er .Foreac h t opi c ,Idi v i dedi nt os ubs ec t i ons ;f ori ns t anc e:f unc t i ons ,c ont ent s ,c l as si fi cat i onofC/ O andt hen hi ghl i ght edt hem s ot hatIc oul deas i l yr ev i s edl at er .Fors omec ont ent swi t hdi ffer entv er s i onsl i k e I nc ot er ms( onepubl i s hedi n2000andt heot heronepubl i s hedi n2010,bot har ev al i dt ous e) ,Ial s o ma dec ompa r i s o nb et we ent h em a ndde t ec t e dt h ec h an ge s ;a ndt hi sa c t i onwa shi g hl ye v al u at e db y myme nt or .
Du r i n gt h es t ud y i n gp r o gr es s ,my o bs t a c l e was t h att h os ec o nc e pt s we r et oo u nf a mi l i a rt oa Mar k et i ngs t udent( asIal r eadyment i oned) ;f ort hi sr eas on,It ookmeal otoft i met os t r uggl eand p r o c es st h os en ew t h i n gs .Fo reac ht op i c ,Is p en ta tl e as t3 4d ay st ol e ar nt h em t h or o ug hl y . Ex c l us i v el y , i tt ookmet woweek st ofi ni s hr eadi ngandunder s t andi ngI nc ot er ms .
Thesecondf ourweeks
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Af t e rha v i n ga c qu i r e da s we l la su nd er s t o od b as i cc o nc e pt s ,Ib eg an t h en ew s t a ge o ft h e i nt er ns hi p,whi c hwasv er yappeal i ngt ome.I twast hatIwasal l owedt of ol l ow oper at i ons t aff st o v i s i tpor t sandai r por t sandbehel dt hec us t omsc l ear anc epr oc edur es .Dur i ngt hi st i me,t her ewer e al s ot wone w offic i a ls al es pe opl e,whower eund ert r ai ni ngpr ogr amsaswel l ;h enc e,Ij oi nedt hem andwes t ar t edt obet r ai nedt oge t her .Underd edi c at edi ns t r uc t i onsofoper at i ons t aff s ,wehad o pp or t u ni t i e st ov i s i tSa i g onNe wp or t ,Ca tL aiPo r t ,t wowa r e ho us e s( SCSC a ndT CSWa r e ho us e ) nearT anSonNhatAi r por t .Thes ea ct i v i t i eshel pedmev i s ua l i z et hec us t omspr oc edur esIh adr ead i nt hefi r s tf ewweek sbef or et hat .Thedet ai l edac t i v i t i esar easf ol l ows :
Tr i pst ohar bor sandai r por t s
Att h eSai g onNe w Po r t : Iwasi nt r oduc edt ot hec us t omsc l ear anc epr oc es sf ore xpor tgoodss t epsbys t epst oget herwi t h c ont ai nerbook i ngpr oc edur e.Bes i des ,Iwast ak e nt os omede po t swi t hi nt hepl ac eandobs er v e t hepr o gr es sofunl o adi ngg oodsf r om at r uc k ,t henmeas ur i ng,wei ght i ng,andfi nal l ymo v edt o i ns i de depot s .Addi t i onal l y ,Iv i s i t ed c ont ai nery a r d and s aw s t ev edor es l oadi ng c ar go ont o c ont ai ner s .
Att heCatLai Por t : Si mi l ar l y ,att heCatLaiPor t ,Ial s owi t nes sedoper at i ons t affsconduc t i ngc us t omscl ear anc ef or b ot hi mpo r ta nde x por tg oo dsandt h ep r o gr e s so fg oo dsi ns p ec t i o no ni mp or tg ood sp er f o r me d b yt hec us t omsc r e w.Ho we v er ,asCatLaipor ti smuc hbi ggert hanNe w Por t ,i tr equi r edal o tof mo v eme nt sbe t we ent woar e as :c o nt a i ne ry a r da nddoc u me nt a t i on satCatL ai .
Att heTCSandSCSCwar ehouse: The s et wowa r eh ou s esar eu se df o rc u s t o msc l ea r a nc epr oc e du r ef org oo dst r a ns po r t a t i onb y ai r wa ys .Thepr ogr es si sdi ff er entf r om t hatofs eawa y ;t her ef or ei twasnec es s ar yt oc omet ot he pl ac easwel l .
The v i s i t st o por t sand ai r por t senabl ed me t o ha v e ac l ear erand c l os erl ookt o oper at i on pr of es si onoff or war di ngagent sandc us t omspr oc edur esi npr ac t i c e.Li t er al l y ,t hewhol epr oc es s i ss e tu ps t e psb ys t e psa l r ea dy ;a l lwe n ee di st of o l l o wt h eg ui da nc ea nd c o nd uc tt h em. Nonet hel es s,i nt her eal i t y ,t hej obr equi r esmuc hmor eeffor t ,fl ex i bi l i t yands ki l l st hananybook s orr egul at i onspr ov i de-f r om myper s pec t i v es .I ft hi ngswor ks moot hl y ,i twoul dt ak eabouthal fof
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ada yt ofi ni s hdel i v er i ngorr ec ei v i nggoods .Howev er ,mos toft het i me,i twoul dt ak eada y ,or e v en23da y st oac c ompl i s ht hedut y .
Dur i ngt hi st i me,Idi dnothav et r oubl esi nl ear ni ngnew t hi ngss i nc eal loft heoper at i onss t affs t hatwer ei nc har ge ofi ns t r uc t i ng me wer e no tonl yv er yk i nd,e nt hus i as t i ci n del i v er i ng k n owl e dg e,wh i c h Iwa sv e r ya pp r e ci at e d,b uta l s ok n owl e dg ea bl ea nd s k i l l f u l .Th eya l wa y s s howedf r i endl yat t i t udesandwer er eadyt oans wer san yques t i ons ;i naddi t i on,t he ywer eeager t os har ewi t hmet hei re x per i enc ei ns ol v i ngpr obl ems ,ors omee x t endedi nf or mat i onwh i c hno book sc oul dt eac h.Per haps ,t heo nl ymi n ordi ffic ul t ywast hatt her out est ot hos epl ac es( s ea p or t sa nda i r p or t s )we r eq ui t ef a r ,a nds ome t i me st h os ep l a c eswe r ed an ger o ust he ms e l v e s . Es pec i al l yi n CatLaip or t ,wher et her e ar e man yc ont ai nert r uc k s ,r eac hs t ac k er s ,c r anes , c o nt a i n erh an dl e r sk e epmo v i n ga r o un d.I nf a ct ,t h er ewe r ema nya c ci d en t so c c ur r e dd uet o peopl ebe i ngc r as he db yt hos eequi pment s .Ho wev e r ,i twasno tabi gdeal f orme.
Cowor k e ra s s i s t anc e Be s i de s ,d ur i n g myi n t e r n s hi pp er i o d,Iwa sal s oas s i g ne ds o mes i mpl et a sk st os u pp or tmyc o wor k e r swh ent he ywer ebus y . Spec i fi c al l y ,t hos et as k swer e:
Got ot h eb an k ,s en do rwi t h dr a w mo ne yf o ras pe c i fi cj o br e qu i r e me nt(s u c ha sp ay i ngt a x , s en di ngc ommi s s i ont opa r t n er s )
Phot oc op y ,s c anan da r r anger equi r eddoc ument at i ons ,d os s i er s
Fe t c hbi l l sofl adi ngf r om s hi ppi ngl i neent er pr i s es ,s omeofwhi c hwer e:Ev er gr een,Mar i na, Wanhai
Ge td el i v e r yo r d erf r o ms h i p pi n ga ge nc ys u c ha s :CJEx p r e s s ,CP Wo r l d ,Ch i n aSh i p pi n g, Heung–A
Comet oDepar t mentofI mmi gr at i onandEmi gr at i ont oge tap pr o v al doc ument at i onf orc l i ent s
Atfir st ,t hese t asks seemed t o be si mpl e a notv er y usef uland some may consi dert hem i ns i gni fi c ant ;howev er ,f ormy s el f ,Igr adual l yt hatt heywer equi t ehel pf ulbec aus et heyal l owedme t os e ed oc u me nt a t i o nswi t hmyo wne y e sa nda l lt h ei n f o r ma t i o n Ih adr e adc o ul db ep uti n t o p r a c t i c e ,wh i c he na bl e d me t or e me mb ert h i n gs Ih a dl e ar n ed wi t h ou ts t u dy i n gb yh ea r t . Addi t i onal l y ,des pi t et hef ac tt hatt hos ej obswer enotv er yc ompl i c at ed,i tdi dnotmeanev er y t hi ng wa sfl u en t .So me t i me s ,p r o bl e msha pp en edwh ent h ei n s t r u c t i o nspr o v i d edb ymypa r t n er swe r e
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n ott h es a mea swh enIa c t ua l l yc amet ot hep l ac e swh er eIf e t c h edr eq ui r edd oc u me nt s .Andi n t hatc as e,i twasr equi r edt hatmy s el fneededt ofl ex i bl yfi nds ol ut i ons .
2 .Ac t i v i t i e sofde pa r t me nta ndi t sr ol et ot hecompa ny At y pi c alda yofas al ess t affi nHLCar gos t ar t swi t happr oac hi ngc l i ent sv i aei t herbyphonec al l s , e ma i l so rb yd i r e ctme et i n gs .Fo rn ew s a l e sp eop l e ,a st he yd on oth av ec u s t o mer sd at a ba s e;t h ey ar es uppos edt ol ookf orp ot ent i alc l i ent sbybr ows i ngdi r ec t or yofi mpor t / e xpor tc ompani es ,and t he ni n t r o du c ea ndp er s u ad ec l i e nt st ou s es e r v i c e s .An dt h en ewc ome r smus tb ev e r yfl ex i b l ea nd k no wl edgeabl ea swel la ss k i l l f ulenought ob eabl et oc on vi nc ene wc l i ent st ou set hec ompan y’ s s er v i c es .I ti seas i erf ore x per i enc edonesbec aus et he ya l r eadypos s es sanumberofc l i ent swho a l r e ad yu s ed t h ei rs e r v i c e sb ef o r e .So me t i me s ,wh en t h os ec l i e nt sh av ed ema nd s ,t h ey wi l l aut omat i c al l yc ont ac tandas kf ors er v i c es .Howev er ,t heex per i enc eds t i l lhav et os eekf orpot ent i al c l i e nt si nt h es a mewa yast h en ewc o me r sdo .Th ef o l l o wi n gd i a gr a ms u mma r i z e st h ep r o c es sof s el l i ngs er v i c eofat y pi c al s al es per s on,des pi t eneworex per i enc edone.
I n an ybus i nes ss ec t or s ,s al es pe opl ear e al wa y si mpor t antandc ont r i b ut e hugepr opor t i on i na c o mp an y ’ ss uc c e ss .I ti sn ote x c ep t i o na lt of or wa r di n ga nd s h i p pi n gs e ct o r .I n dee d,s a l e s d ep ar t me ntp l a y sa ne s s en t i a lr ol es i n c et he yh av et op er f or mv a r i ou sf un c t i o ns ,wh i c ha r ea
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mar k et er ,t hec ompan yf ac e,c us t omers er v i c e,andpot ent i alc l i enthunt er satt hes amet i me.The y ar et heonl yt eam whoneedt oeff ec t i v e l ycommuni c at eandwe l lc ol l abor at ewi t hbo t hc l i e nt sand o t herdepar t ment swi t hi nt he c ompan y .Fur t her mor e,t he y al s oe ndur et he di r ec tpr es s ur ef r om upperl e v elofmanagementandt heb ur densont hei rs hou l der sar er eal l yt oughs i nc et he yar et he mai nc r e w ofpr ofi te ar ner sf ort hec ompan y .I ngen er al ,s al esdepar t mentc anbebes tdes c r i bedas t h eb ac k b o neoft h ewh o l ec omp an y .
3.Per f or manceeval uat i onoft hedepar t ment Att h ep r e s en tt i me ,t he s al es d ep ar t me nti so pe r a t i n gs moo t h l ya nd e ffe c t i v e l yu nd ert h ej oi nt ma na geme nto ft h et wod i r e ct or soft h et wos ec t or s( Ai rFr ei gh ta ndSe aFr e i g ht ) .Sa l e st e am a tHL Ca r g oi st h ec omb i n at i o no ft h ey o un g,e nt h us i as t i c ,a nd dy n ami ci nd i v i d ua l st og et he rwi t ht h e e xper i enc ed,k no wl edgeabl e,s ophi s t i c at edex per t swi t hnear l yt en-y eare xper i enc ei nf or war di ngand s hi ppi ng. Thi sc oor di nat i oni ns al esdepar t ment ,whi c hpl a ysani mpor t antr ol easment i onedi nt he pr ev i ouspar t ,enabl esHLCar got os t andoutandgai ni t sr eput at i on,s pec i fi c al l yi nt hi ss ec t or .For e xper i enc ede x por t i ng/i mpor t i n gc ompan i es ,whoha v eu sedf or war di ngs er v i c esf oral ongt i me,HL Ca r g oi sn ota nu nf a mi l i a rn a me a nd t h atHL Ca r g oi sc o n s i d er e d as e n i o ra mo ng f o r wa r d er s . On t h eo t h ers i d e,Ihi g hl ye v al u at e wor k i n ga t mo s ph er e,d i s c i p l i n es ,a nd c o mmu ni c at i o na mo ng e mp l o y ee si ns a l e sd ep ar t me nti np ar t i c u l ara nd t h e wh ol ec ompa nyi ng en er a la bo ut .Dur i n gt h e wo r k i n gt i me ,e v e r y b od yf o c us e so nt h ei rj o bs a nd t h ey b ar e l yt a l k( o rgo s s i pa mo ng f e ma l e e mp l o y e es )t oo nea no t h er .I fa nyc o mmu ni c a t i o nn ee de d,t h eywi l le x c h an gema j o r l yv i aSk y p eo r Mi c r os of tOut l ookmai ls y s t em.I nc ont r as t ,d ur i n gbr eakt i me,t he ybeha v el i k ef ami l ymember sand t her ei shar dl yan ygapbet weenupperandl owerl ev el s .Ones pec i alt hi ngi st hatIr eal i z eev er y onei n t h ec ompa nyc al l sCEO –Mr .L uu“ Un c l eL uu ”o r“ Br oL uu ” .I ng en er a l ,HLCa r g oi sane mpl o y eet h ati s wor t hwor k i ngf ors i nc ei tpr ov i despr of es si onal butf r i endl yenv i r onmentf oranyf r es hgr aduat es .
I ns p i t eo ft he g oo dp er f o r man c eo ft h ed ep ar t me nt ,t h er ei sa t emp or ar yd own f a l li nn umbe r sof book i ngs .Obj ec t i v el ys peak i ng,t hi sr es ul t sf r om t hes ev er ec ompet enc yoft hemar k et .Fort hepas tf ew y ear s ,anumberofl ogi s t i cc ompani esl i k eHLCar goha v eemer ged,l eadi ngt ot hev ar i et yofc hoi c esf or ex por t i ng/ i mpor t i ngc ompani es .I nt hec r i s i st i meofec onomy ,c os t s av i ngi sapr i or i t yt ot hem andt he f or war der soff erl owerpr i c ewi l lha v eadv ant agesov ert heot her s .Somet i mes ,s omec l i ent sdonotc ar e muc haboutt hequal i t yofs er v i c eswhi l eHLCar gopa ymuc hat t ent i ont ot hequal i t y ;t her ef or e,t he pr i c ei toffer si scons i der edal i t t l ebuthi ghert hanot her s .Mor eov er ,i nor dert opr es er v et hec ompany ’ s
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r ev enue,oneofHLCar go’ scompul s or yr egul at i onsi st hati tdoesnotal l owc l i ent sowec har ges ,whi c h par t l ymak et hem l es sat t r ac t i v e.Ont heo t hers i de,Ibel i e v et hes hor t ageofs al esempl o y eesi sa s ub j e ct i v er ea s on.The r ear eo nl y7e mp l o y ee si nt h ed ep ar t me nt ,i n c l u di ngt won ewc o me r s ,wh oa r e s t i l lunder3mont hpr obat i onper i od.Henc e,i ti sobv i oust hatt hewor k l oadofeac hi ndi v i duali nt he depar t menti sv er yhea vys i nc es al es peopl ear ei nc har geofs ev er al f unc t i onst hes amet i me.
4 .Sugge st i onsf ort he si st opi c Af t e rwo r k i n gf o rt womo nt h sa sas a l e se mp l o y e ea tHLCa r g o,Ic a meu pwi t hs o mei d ea s ,wh i c hI maycons i dert opi cchoi c esf orf ut ur et hes i s .Oneoft hem i smar k et i ngs ol ut i onsf orf or war di ngagenc i es l i k eHLCar go.T obemor es pec i fi c ,Iwoul dl i k et oc onduc tar es ear c honf ac t or st hataff ec tc l i ent swhen c ho os i n gf or war d i n gs er v i c e san dfi n do utwhe t h erma r k e t i n gh ast h emo s ts i g ni fi c a nteff ec t .Wi t hmy r es ear c h,Ihopet hatIam abl et ohel pf or war der ss ol v et hepr obl em ofr ec entdec l i ni ngn umber sof book i ngsan di nc r eas et hec us t omerl o y al t yt ot hec ompan y .
Iwoul dl i k et oe xpl ai ni ndet ai l saboutmyc hoi c e.Fi r s tofal l ,f r om myobs er v at i onsandr es ear c hes , n or ma l l yf o r wa r d er sd on o tp os s e s sa s e p ar a t e Ma r k e t i n gd ep ar t me nt .As a l r e ad y me nt i o ne d, s al e s pe opl ep l a yar o l ea s a ma r k e t e rs i mu l t a ne ou s l y ;f r o m wh i c h Ib el i e v et h ati tma yl e ad t o o v er whel mi ngwor k l oadf ort hem s omet i mes ,a ndt he yma yno tper f or m effic i e nt l yf orbot hr ol es .Al s o, i nmypoi ntofv i ew,c al l i ngt oan ye xpor t i ng/ i mpor t i ngc ompani est hatma ybef oundv i aonl i ney el l ow pageswebs i t eordi r ec t or i esi st hemos tr egul art ec hni quet oappr oac hpot ent i al c l i ent sy etnott hemos t pr oduc t i v ewayf orl ongt er m.Ther at i onal esar et hati fev er yf or war derdoescal l i nt hes ameway ,t hos e c o mp an i e swi l lg etf e du pwi t hr e c ei v i n gd oz e nsoft h es a mec a l l spe rd a yan dh ea rt h es a mewa yo f s el f i nt r oduc t i on.So,t heper c ent ageofbei ngdeni edi sunder s t andabl yhi gh.Mor eov er ,i ti snotal way s t hatal lt hec ompani esy ouc al lha v edemandsongoodsex por t sori mpor t s ;t her ef or e,i twi l lbeawas t e oft i me.T os um up,t her es ear c h( i fc onduc t ed)wi l lpos s i bl ypr o vi deani ns i ghtwhet heras epar at e Mar k e t i ng d epar t menti s nec es s ar yt ol e tp ot ent i alc l i ent sha v ec ha nc es t oa ct i v e l yappr oac ht he f or war der s ,s t udyt hos ef or war der sv i amar k et i ngc hannel sobj ec t i v el yr at hert hanonl yhearadv er t i s i ng wor ds .Addi t i ona l l y ,i ti s al s o oppor t un i t yf ort he f or war di ng c ompan yt os ho w t hei rpr of es s i on, s t r engt hs ,andt hei reff or ti nt ak i ngc ar eof“ t hec ompanyf ac e”i nanobj ec t i v eway .
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Assessment & Orientation
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1 .Sk i l l sa ndqua l i fic at i ons ga i ne ddur i ngi nt e r ns hi p Af t ert womont hi nt er ns hi pper i odatHLCar go,Ibel i ev eIwasabl et oobt ai npr ec i ousex per i enc eand k n owl e dg e.Th efi r s tt h i n g Ih av et o me nt i o ni st h att h eg r e ata mo un to fk n owl e dg eg ai n ed a bo ut f or war di ngands hi ppi ngs ec t orb yha vi n gs pentpl ent yoft i mer eadi n g ands t udy i ng,c ombi nedwi t h pr ac t i c alt r i psandac t ualpaper sanddos s i er s .Par t i c ul ar l y ,t hebas i ck nowl edgeabouts hi ppi ngand
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f or war di ng aswel lasr el at i ng pr oc edur esc ons i s t ed of :I nc ot er ms ;c us t omsc l ear anc e pr oc edur es ; c onc ept s ,f unc t i ons ,c l as si fi cat i on,us ageofdoc ument at i onss uc hasc er t i fi cat eofor i gi n( C/ O) ,bi l lof l adi ng( B/ L) ,del i v er yor der( D/ O) ,pac ki ngl i s t( P/ L) ,i nv oi c e…;i nt er nat i onalpay mentmet hods .Maj or k no wl edge wasc ol l ec t ed v i at wo wel l k no wn and t r us t wor t h yf or ums ,e x c l us i v e l yf ors h i pp i ng and f or war di ngs ec t or s :v i et s hi p. v nandv i et f or war d. c om t oget herwi t hi ns t r uc t i ons ,adv i c esf r om myment or ando t hers al es peopl ei nt hedepar t ment .Anot heras s es s menti st hatIc anbehol dandac qui r es al es t ec hni ques .Iwasl uc kyenought obec apabl eofj oi ni ngt r ai ni ngs es si onsor gani z ede xc l us i v el yf ornew s al ess t aff .Al loft hes es s i onswer eabouts al est ec hni ques ,s ol v i ngpr obl em s k i l l swhendeal i ngwi t h di ffic ul ts i t uat i onsandl ec t ur edb yt heCEO-Mr .DaoThanhL uu.Andal s o,t r i pst op or t sIment i oned abo v ewer eapar toft r ai ni ngpr oc es sf ornews al ess t aff;henc e,i tc oul dbes ai dt hatIwast r eat edasa s al est r ai nee.
Be s i d es ,t ob eh on es t ,c h an c est oc o met oo bs e r v ed i r e c t l yc us t o mspr o c ed ur e sd i dh el pmeo pe nmy e y es ,ab ou th owt h er ea lwo r l dc a nb es od i ff er e nta ndmu c hmo r ec o mpl e xt h ant h eor i e sora nywr i t t en r e gu l a t i o ns .Th er ea r es ome u nd er l y i n ge t h i c a ld i l e mmas t ha tonl yt h ei n si d er su nd er s t a nd.F or e x a mp l e ,a ny o newh owa nt st oe ns u r et h aty o u rg o odc l e ar a nc ep r o c ed ur ec a nb ec o nd uc t e dq ui c k l y a nds mo ot h l y ,y o uh av et oa c c ep tt og i v et h ec u s t o msoffic e r ,t owh om y o urd os s i e r sar ea s s i g ne d,a n a mo un to fmon ey ,a tl e as t1 00 , 0 00VND.An dIr e al i z et ha tt h ata mo un to fmo ne yi sno r ma l ,o re v ena c o mp ul s o r yr u l ea c c or d i n gt oo pe r a t i o ns t a ffs ,wh oa r ei nc h ar g eo fd ea l i n g wi t ht h os ec u s t o ms pr oc edur e.Li k e wi s e,o wn i ngagoodr el at i ons hi pwi t ht hec us t omsoffic er si sal s oanadv a nt age.Onc e got t en ac quai nt ed wi t ht hos e noonet el l but y ouha v et ounder s t and r egul at i ons and es t abl i s hed a goo dne t wor k i ng,t hec us t omspr oc edur ewi l l bemuc hmor es i mpl i fi edandt r oubl esbar el yoc c ur .
Fi nal l y ,as s es s mentf r om t he i nt er ns hi p per i od i st hatIwasabl et oe xper i enc e ar eal l i f e wor k i ng e nv i r o nme nt ,o bs e r v a t i o nsab ou th ow p eo pl ei no ffic eb eh av e ,c o mmu ni c a t e,e x c ha ng ei n f o r ma t i o nt o oneanot herandt os eni ormanager s .Dur i ngmyi nt er ns hi pper i od,t hei nt er per s onals k i l l s ,whi c har e t hel i f es ki l l sIus eev er ydayt oc ommuni c at eandi nt er ac twi t hot herpeopl e,i ndi v i dual l yandi ngr oups a r eg oo df o rme .No ton l yho w Ic ommu ni c a t ewi t ho t h er s ,b uta l s oIg otc o nfi d enc ea ndIc o ul dpr o v e t hatIhav et heabi l i t yt ol i s t en,under s t andt as kanddut i esas si gned.Thr ought hi si nt er ns hi p,If ound t hatImat ur edandIgai nedav ar i et yofne w per s pec t i v es ,s u chaspr obl em s ol v i ngs k i l l ,di v er s i t y , e ffe c t i v ec o mmu ni c at i o n,an dt ea mwor k ,a t t e nt i o nt od et a i l ,t i mema nag eme nt ,pe r s on ale mp ower me nt ,
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s el f c onfi denc e,andr es pons i bi l i t y .Las tbutnotl eas t ,es t abl i s hi ngagoodr el at i ons hi pwi t hmypar t ner s a tHLCa r g oi sa l s og oo da s s es s me nta swe l l .
I nt e r ns hi p’ si nflue nc eont hef ut ur ec ar e erpl a ns Bef or et ak i ngt hi si nt er ns hi ppr ogr am,hones t l y ,Idi dhav esomei nt er es ti nl ogi s t i c ss ec t or .Butatt hat t i me,t her ewer eno tman ychanc esf ormet ok no w mor ed eepl yabouti t. Theoppor t uni t yofwor k i ngat HLCar gohasenabl emet oha v eac l os erl ookt ol ogi s t i c sj obandIdec i dedt oc ons i derl ook i ngf or s omepos i t i onsi nt hi ssec t orasac hoi c ef ormyf ut ur ec ar eer .
Cor r e l a t i onbe t we eni nt e r ns hi pa ct i v i t i e sa ndk nowl e dge Asal r eadydi s cus sedi npr ev i ouspar t s ,mymaj oratI Ui smar k et i ng,whi c hi st ot al l ydi ff er entf r om t he s ec t ormyc o mp an yi so pe r a t i n g.Al t h ou ghi ti sh ar dt os a yt h atIc o ul dus ean yo fmyk no wl e dg eI l ear nedats choolt os uppor tmei ni nt er ns hi pac t i v i t i es ,Iam c ompl et el ys ur et hatl ear ni ngev er y t hi ngi n En gl i s hi nI Uh adh el p edmep r e t t ymu c h.Si nc eIha v eal r eadybeenus edt or eadi ngmat er i al s ,l ook i ng u pf o ri n f o r ma t i o n,e t c … i nEng l i s hwh eni nI U,Ic o ul ds e ar c hf ort h em an db ee as yt ou nde r s t a nd t e r ms o r i g i n at e df r o m En gl i s h .Al s o ,wh en a t e r m wa sn ote x p l a i n ed c l e ar l yi no ne l a ng ua ge ( Vi et names eorEngl i s h) ;Ic oul dc hec ki tagai ni nt heot herone.AndIr eal i z et hatl ear ni ngi nEngl i s hi n I Ui sanadv a nt ageandr eal l yhel pf ulf ort hepr ogr es sofappr oac hne wk no wl edgedur i n gmyi nt er ns hi p pr ogr am.Addi t i onal l y ,pr epar i ngpr es ent at i ons ,pr oj ec t ,et c … atI U,enabl edmet ol ear nnew t hi ngs effec t i v el yasIc oul dappl yt hos el ear ni ngmet hodsof t enus eddur i ngs t udy i ngpr ogr es s .
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Concl usi ons Keyconcl usi on Thet womont hi nt er ns hi pper i odr eal l ypr o vi desgr eatc hanc est oac qui r eandex per i enc enewt hi ngsi n r eal i t yaswel lases t abl i s hnew r el at i ons hi p.Al loft heac t i v i t i esdur i ngt hi sper i odgav emeadeep ac ces st oabr andnews ec t or :s hi ppi ngandf or war di ng.Al s o,Ibel i ev es al est ec hni quesaswel l assk i l l s gai neddur i ngt hi st i mewi l lbemuc hhe l pf ulf ormyf ut ur ej o bsan dIha v emor es el f -c onfi denc ei nmy abi l i t y .Toc onc l ude,t hi si nt er ns hi pi sv er ybenefi ci al f ormy sel fast hi sc anbec ons i deras t ept opr epar e f orwhatImayf ac ei nt hef ut ur ej obs .
Gener alobser vat i onaboutshi ppi ngandf or war di ngsect or Vi et nam f r ei ghtf or war di ngi ndus t r yonl ydev el opsi nt her ec enty ear sdes pi t et hef ac tt hati tpos ses ses s omea dv a nt agesofde v el opment ,s uc hasgeogr aphi c aladv ant ag e:l on gc os tl i n et hatr unsal ongt he c ount r y ,deepwat erpor t s ,i nt er nat i onalai r por t s ,r ai l way s,et c .Ther eas onsar eVi et nam hasj us tj oi ned WTO f ors ev e r aly e ar s ,andt hego v er nment sal s oha v eonl ys t ar t edt opr o v i depol i c i esenc our agi ng ent er pr i s e,t hewor l dec onomi ccr i s i s ,andi nf or mat i ont ec hnol ogyonl yflour i s hesf ort hepas tf ewy ear s . Fr ei ghtf or war der si nVi et nam ha v et of ac eal otofdi ffic ul t i esduet ot hee xper tandempl o y ees hor t age, poorqual i t yandi ns uffic i enc yoff ac i l i t i es ,andes pec i al l yt hes t r ongc ompet enc yoff or ei gnf or war der s . Ac c or d i n gt oVI FF AS ( Vi e t n am Fr e i gh tF or wa r d erAs s o c i a t i o n) ,g en er a l l y ,t he r ea r emo r et h an1 00 0
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d omes t i ce nt e r pr i s e sa nd 2 5f or e i g nc o mp an i e s op er a t i n gi n Lo gi s t i c ss ec t o ri n Vi e t na m.Of1 00 0 d ome s t i cc o mp an i e s ,a b ou t8 0 0a r eo pe r a t i n gi nf r e i g htf o r wa r d i n ga nd 7 0p er c e nto ft h em a r e p r i v a t e l y o wne de nt e r p r i s eswi t hme di u ma nds ma l ls c a l e sa ndpr o v i dev a l u ea dde ds e r v i c e ss u c has c us t omsc l ear anc e,c ar got r ans por t at i on.Al mos tn oc ompani esi nt hi sfi el dar ec apabl eofpr o v i dea p ac k a ges e r v i c ef o rc us t o me r s .Mea nwh i l e ,t h en umb ero f2 5f or e i g nc ompa ni est a k esupo f8 0p er c e nt oft hemar k ets har eanddomi nat eshi ghv al ueaddedac t i v i t i es .Ther ef or e,f r ei ghtf or war der si nVi et nam s t i l l hav et opayal otofat t ent i onandeffor tt os t i mul at et hec ount r yf r ei ghtf or war di ngi ndus t r y .
Ref er ences ht t p: / / www. hl c ar go. c om ht t p: / / www. v i et nams hi pper . c om/ def aul t . as p?ac t i on=news _det ai l &at c i d=24904&c hnl i d=14
