As the mandatory course of MBA program it is very necessary to prepare final report on “General Banking of Janata Bank Limited ” based on practical knowledge and experience. Financial institutions are investment mediators what link the service providers and clients of fund. he key to successful banking relies on ability of balance numerous financial activities simultaneously. !o" ensuring efficient and effective banking operation" there is no alternative way without to be stronger banking of #anata Bank $imited. % have been servicing in #anata Bank $imited since &nd April &''(. )ow % am working at *+B Branch" ,hilkhet" -haka as Assistant +xecutive fficer. !ince long period of banking service % worked at different desks. As a result % have to do every things everyday. More over if there any confusion arises we can solve this by discussion with other colleagues and Branch in /harge. hus it helps me efficiently to prepare the report.
1.2 Objectives: here are some purposes of preparing the report which helps me to fulfill my thirsty. hese hese are given0 o ac1uire knowledge about relationship between theoretical knowledge and practical activities. o know how the different departments are interrelated with them. o know about Branch level 2eneral Banking Activities.
1.3 Limitations: %nexperience on practical work to do so. hree months time is not proper to perfectly represents on this task. % have the official 3ob due to not managing proper time. !ometimes data is not available.
1.4 Metodolog!: www.AssignmentPoint.com
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he information which is represented in the report is collected internally and externally. %nternal section can be the combination of primary data and external represents secondary data. 4ithin 5 months a lots of events have been occurred from where it helps to prepare the report. !ometime orally % have collected information which is not available. And these can be gathered only personal experience.
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2.1 Backgro"nd of Janata Bank Limited: #anata #anata Bank $imited established established as the immediately after the emergence of Bangladesh in 1971, the erstwhile United Bank Limited and Union Bank Limited were renamed as Janata Bank. On 15 th Noem Noem!er !er,, "##7 "##7 the !ank !ank has !een !een cor$o cor$orat ratise ised d and renam renamed ed as Janata Janata Bank Bank Limite Limited d % o$era o$erates tes thro&g thro&gh h 864 !ranches !ranches incl&ding incl&ding ' oer oerse seas as !ran !ranch ches es at Unit United ed (ra! (ra! )mir )mirat ates es.. *t is link linked ed with with 1" 1"#" #" for foreign eign corres$ondents corres$ondents all oer the world.
From the very inception" it was the firm determination
of #anata Bank $imited to play a vital role in the )ational )ational economy. economy. hey are determined determined to bring back the long forgotten taste of banking services and flavors. %t wants to serve each one promptly and an d with a sense of dedication and dignity. dignity. he emergence of #anata Bank $imited in the 2overnment sector was an important event in the Banking arena of Bangladesh. 4hen the nation was in the grip of severe recession" the government took the farsighted decision to allow the private sector to revive the economy of the country. !everal dynamic entrepreneurs came forward forward for establishing establishing a bank with a motto motto to revitali6e revitali6e the economy of the country country. #anata Bank $imited has its prosperous past" glorious present" prospective future and under processing pro3ects and activities. #B$ has been flourishing as one of the largest private sector Bank with with the passage of time after facing many stress and a nd strain. he members of the board of directors are creative businessmen and leading industrialists of the country. o keep pace with time and in harmony with )ational and inter7)ational economic activities and for rendering all modern services" #B$" as a financial institution" automated all its branches with computer networks in accordance with the competitive commercial demand of time. Moreover" considering its forth7 coming coming future" future" the infrastructur infrastructuree of the Bank has been rearranging. rearranging. he expectation of all class businessmen" entrepreneurs and general public is much more to #B$.
#anata Bank $imited has been licensed by the 2overnment of Bangladesh as a !cheduled commercial bank in the nationali6ed sector in pursuance of the policy of liberali6ation of banking and financial services and facilities in Bangladesh. %n view of the above" the Bank within a period of 8' years of its operation achieved a remarkable success and met up capital ade1uacy re1uirement of Bangladesh Bank.
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#anata Bank $imited is a customer oriented financial institution. %t remains dedicated to meet up with the ever growing expectations of the customer because at #anata Bank" customer is always at the center. !ince its inception" inception" the bank was aware of complying complying with /orporate /orporate !ocial *esponsibi *esponsibility lity.. %n this direction" direction" we have remained associated associated with the development development of education" education" healthcare and have sponsored sporting and cultural activities. -uring times of natural disasters like floods" cyclones" landslides" we have extended our hand to mitigate the sufferings of victims. Besides awarding scholarship to the meritorious children of the employees" the bank has also extended financial support for their education. %t also provided financial assistance to the Asiatic !ociety of Bangladesh at the time of their publication of Banglapedia and observance of 8'' years of -haka /ity.
he ransparency and accountability of a financial institution are reflected in its Annual *eport containing its Balance !heet and 9rofit : $oss Account. %n recognition of this" #B$ was awards “+orlds Best Bank (ward-"##9 in Bangladesh.
2.2 Mission and #ision $tatement $tatement of Janata Bank Limited: 2.2.1 Mission:
#anata Bank $imited will be an effective commercial bank by maintaining stable growth growth strategy strategy"" delivering delivering high 1uality 1uality financial financial products" products" providing providing excellent excellent customer service through an experienced management team and ensuring good corporate governance in every step of banking network 2.2.2 #ision:
o become the effective largest commercial bank in Bangladesh to support socio7 economic development of country and to be a leading bank in !outh Asia.
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2.3 Management %ierarc! of Janata Bank Limited &JBL':
CEO & Managing Director De%!t' Managing Director Genera( Manager De%!t' Genera( Manager Assistant Genera( Manager $enior Eec!ti"e Ofcer Eec!ti"e Ofcer Assistant Eec!ti"e Ofcer Assistant Ofcer, Grade-1 Assistant Ofcer, Grade-# $!%%ort $ta-1 $!%%ort $ta-#
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2.3.1 Management %ierarc! of ()B Branc &JBL':
Manager: $eading the branch level banking operation in respect to profitability" profitability" sustainability and all kinds of management delegation authori6ed by head office management. ;<.A.M
Manager o*eration: overall monitoring and managing of day to day banking operation. ;Abu >ahid *e6a ,han=
General banking in carge: cash" deposit" clearing" remittance" bills. ;asul %slam 9atawary=
+o* level7 Assistant 2eneral Manager" !enior +xecutive fficer Middle level7 +xecutive fficer
Assistan t Ofcer, Ofcer, Grade-1) Lo,er level 7 Assistant +xecutive officer? Assistant Ofcer, Grade-#) $!%%ort $ta-1) $!%%ort $ta-# .
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Assistant Assista nt
AGM & Manager *+.A.M +asan Mas!d
EO & O%eration Manager *A! /a0id e2a 30an/
Genera( aning Di"ision
5oans & Ad"ances Di"ision
De%osit *e2a!( 3arim , Ata!r a0man, +ai!((a0
M!rad Mia0
emittance *$arwar!( +a!e, 7ar!i /a0an, A!( 3a(am A2ad, AC O%ening & Ot0ers *9as!( *9as!( :s(am : s(am Patwar', $aina Ater Cas0 De%artment *7ar! Mia0, A(a!ddin $0arer,
C(earing De%artment *osana $!(tana Acco!nts De%artment *7ar!i /a0an atna /
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3.1 General Banking: www.AssignmentPoint.com
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2enera 2enerall bankin banking g is all about about the combin combinati ation on of differ different ent departm department entss and the activi activitie tiess performing in banking operation. Basically it shows how department helps to collect money from the one client and lend to the other client and to do so it has distinctive goal as well as ob3ect ob3ective ive.. Alway Alwayss they they try to fulfil fulfilll their their target target what what actual actually ly given given by top managem management ent to accomplish touch overall goal of the bank through their branches. branches. +ach and every section of the branch is interrelated with other one not having to be any a ny wrong. !o it@s not headache only that section which has something wrong" it has to be carried every section. As well" all sections are ready to help each other to perform their activities activities.. he department department tries to create interest interest in customers@ mind through why they would come in the bank and what would be the advantage behind this. 9eople are getting interested to deposits in the bank to match time value of the money and have security as well as withdraw their money based on demands and needs by paying che1ues. o be principal instruments interest security and different services play as vital role to attract attract the customers. customers. %n fact" there is no relation relation between banker and customers customers except transactio transaction n related activities. activities. And that@s that@s why banker always always tries to provide best and uni1ue opport opportuni unity ty to the custom customer er through through superi superior or servic services es rather rather to other other banks banks to hold hold them. them. herefore herefore different different activitie activitiess like che1ue" pay order issue" local" foreign foreign remittance remittance"" funds" funds" account opening etc are carry out by the departments. 2eneral Banking consists of the different sections in the branch. hese are0 /ustomer /ustomer !ervice" Account pening/losing" pening/losing" *emittance" *emittance" -eposit -epartment" Account -epartment" /ash -epartment etc.
3.2 -"stomer $ervices: %n the branch different sections are ready to give the services which are the ultimate solution of the customers. Any information" if customer wants to know" he or she can get it either phone or coming in the bank. But by phone all information is not provided due to maintain security. )ormally what amount of money in their ;customer= account" to open an account what should be followed" when can be taken che1ue book and deposit book" what the condition of interest rate" how money can be transferred to other bank etc. his type of services bank provided to the customer. 9eople always want to get the customer service as early as possible. #B$ wants as fast
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as possible possible they will offer offer the services to the customer customer rather than other banks holding holding own position and go forward more by superior services through smiling face as well as well behaving what they need. !ometime which facilities ;products= have been come in new way for the customers and helpful are informed. o develop customer service more" sometimes they are asked what their expectation to the bank about it is. %f it is possible manager tries to add with customer service herefore info provider has to be always spirited and active to provide 3ust in time. hese services and account opening to provide executive officer officer basically is is active in the *+B Branch.
3.3 $ervices and rod"ct: At competitive market" to survive strongly is much more challenging and difficult. o hold own exulta exultancy ncy"" #B$ beside tradit tradition ional al servic services es has launch launched ed new product productss and servic services es throug through h customi6ation. Account opening to closing and different services of #B$ what they provide is given below0
3.3.1 /cco"nt o*ening: o start the transaction permanently in a #anata Bank registration should be maintained which is account opening. Md. asul %slam 9atawary ;+xecutive officer= is always ready to provide this type of service By account opening one considered as own and loyal client to the bank. herefore it wants to retain this customer for a long time providing superior services. o open an account some criterion client has to follow which helps to keep information about them to it. o open account in the #anata Bank they have different account form to registry in different name. 2enerally to open any account first of all collecting the form filling account holder@s name" father@ name" mother@s name" date of birth" citi6enship" religion" present and permanent address and signature. %ntroducer@s approved should be mandatory and filling nominee@s information like A/ holder in the form. After this task he or she will be given a photocopy of voter %- cardvalid passport)ationality /ertificate and three copies photographs ;two for A/ holder and another one for nominee=. hen officer will check it and give an A/ no. as well deposit book to deposit
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money in the A/ no. hen the respective officer inputs data into +asy Banking !oftware. hen he prints thanks letter for introducer and A/ holder and sends these letters in respective address to verifying addresses of introducer : A/ holder. After verifying A/ holder@s address the officer issue che1ue books to withdraw money. #B$ ;#anata Bank= focuses different importance to the different A/. according to that the re1uirement varies.
3.3.1.1 0e*osit rod"cts: rod"cts: -"rrent 0e*osit /cco"nt: /urrent -eposit account is the most important for the bank. his A/ is opened by business people who are used to daily transaction for business purposes. 9eople mostly maintain this A/ to have daily transaction in any time and for security. )o interest is paid in /urrent -eposit Account due to any time withdraw from the bank and deposit to the bank. o open this account" there some rules and regulation which is controlled by Bangladesh Bank ;/entral Bank= have been maintained by #anata Bank ;#B$=. Below some criterions are give to open this A/0 -"rrent 0e*osit /cco"nt &ersonnel': /ollect an Account opening form from the Bank. Fill all the re1uirements of the form.
)ominee is must be specified.
accou nt two for holder and one for nominee 9hotograph is most important for any account ;+xcept institutional A/=. o open this account the most important things is a photocopy of voter %- cardvalid
passport)ationality /ertificate issued by local govt. go vt. must have to add a dd with the account opening form and also enclose the form & with the account opening form. -"rrent 0e*osit /cco"nt &$ole ro*rietorsi*': !ignature /ard.
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9hotograph 5 or 8 for holder attested by introducer and & for nominee of signatories
attested by A/ holder. /opy of valid rade $icense.
%) /ertificate.
Agents only=. C7A permission from Bangladesh Bank ;for 2!A : Agents -"rrent 0e*osit /cco"nt &artnersi*': !ignature /ard. 9hotography of signatories attested by introducer.
9artnership -eed.
9artners letter of authority to open account and authori6ation for operation.
/opy of valid rade $icense.
Agents only=. C7A permission from Bangladesh Bank ;for 2!A : Agents -"rrent 0e*osit /cco"nt &Limited Liabilit! -om*an!': !ignature /ard. 9hotograph of signatories attested by introducer.
/opy of Memorandum and Articles of Association.
/opy of /ertificate of %ncorporation and commencement of business.
/opy of Board *esolution to open the account and authori6ation for operation.
$ist of -irectors and signatories along with addresses.
$atest copy of From D%%.
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-"rrent 0e*osit /cco"nt &/ssociation+r"st$ociet!': !ignature /ard. 9hotograph of signatories attested by introducer.
/opy of *esolution of governing body to open the account and authori6ation for
operation. /opy of consolation bylaws rules.
/ertificate of registration.
$ist of authori6ed signatories and members of the g overning bodies along with address.
rust -eed ;for rust account only=
$aving /cco"nt: !aving account is 1uite different from /urrent A/. Bank provide interest E at present to the client to maintain deposit in.
)ominee is must be specified.
9hotograph is most important for any account.
he account holder sign of hisher own self in front or the specific bank principle fficer
in the account opening form.
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4ord o open this account the most important things is that 9assport 9hotocopy or the 4ord /ommissioner /ertificate must have to add with the account opening form. ied 0e*osit (eceive &0(':
his product is totally different from the other products current and saving account. Because in this case rules" regulation and other formalities are much lower. o have a fixed big amount of money in the bank and it is an agreement agreement for non7withdraw non7withdraw before maturity maturity period" risk is low. low. 9eople are more inspired to get huge amount of money after time period to have high interest. At present" #B$ is offering up to G.E'H &.'' interest rate for various time time period prefixed by #B$.
/cco"nt O*ening roced"re: /ollecting a form and fill up all the re1uirements of A/ holder. )ominee must be mentioned and related information also. wo copies passport si6e photograph one for holder one for nominee.
certificate. )eeded passport or )ational %- card or commissioner certificate.
Janata Bank $aving 0e*osit $ceme &JB$0$': Monthly saving scheme product brought
#anata ta Bank Bank !avi !aving ng -epo -eposi sitt to the welfare for the customers who call it as a #ana !cheme;#B!-! =. 4ho doesn@t have the big amount of money to deposit at a time in the bank but want to get accumulated money with profit after a certain period of time" for them this opportunity is opened to deposit monthly in the bank. ne can open this account more than one as well as 3ointly. Minority can open account with guardian. his product has a variation with different figure starting from E'' to '"''' for ' years like this0
Montl! nstallment
15 !ears
E''7
"''"'''7
"'''7
&"''"'''7
&"'''7
8"''"'''7
5"'''7
I"''"'''7
8"'''7
C"''"'''7
E"'''7
'"''"'''7
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'"'''7
&'"''"'''7
Medical 0e*osit $ceme &M0$': some people want to open A/ short period of time. Based on this demand and expectation expectation"" #B$ has brought Medical Medical -eposit -eposit !cheme. For two years or four years : six years there is excellent and attractive opportunity to deposit. %ndividually#ointly can open this account. Minor can open this ac with help of matured guardian. he pattern of the monthly income scheme is like this0
)d"cation 0e*osit $ceme &)0$': his product offers to be normally a student in different years and with different figures of money. o get certain and bright future" #anata Bank has brought this product. %t has &" 8 and I years period wise saving facility benefit. o do so one can apply for more than one A/. #ointly and with guardian below C can also open this account. %t@s pattern like this0
oreign c"rrenc! de*osit: Maintaini Maintaining ng foreign foreign currency currency account through its Authori6 Authori6ed ed -ealer -ealer Branches Branches #anata Bank $imited gives an opportunity. Bangladesh )ations residing abroad or Foreign )ations residing abroad or Bangladesh and foreign firms operating in Bangladesh or abroad or Foreign missions and their expatriate employees can use this deposit service. For account opening two copies of recent photograph" nominee@s photograph" passport copy" %- of residence in abroad is re1uired. Benefits0 )o initial deposit is re1uired to open the account? interest will be offered .GE for J! -ollar account" 5.'' for +uro account and 5.&E of 2B9 account? interest provided on daily product basis on the credit balance ;minimum balance of J! -ollar '''7 or 2B9 E''7 at a t least for 5' days= maintaining in the account.
/cco"nt -losing: For two reasons" one can be closed. ne is by banker banke r and other is by the customer. B! banker0 %f any customer doesn@t maintain any transaction within six years and the A/ balance becomes lower than the minimum balance" banker has the right to close an A/.
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B! c"stomer 0 %f the customer wants to close his A/" he writes an application to the manager urging him to close his A/.
But in practice" normally the customers don@t close A/ willingly. At times" customers don@t maintain any transaction for long time. %s this situation at first" the A/ becomes dormant and ultimately it is closed by the bank.
3.3.1.2 Loans 6 /dvances *rod"cts: Overdraft: #B$ offers overdraft facility for corporate customers for day to day business operations. op erations. Benefits Benef its &-ondit &- ondition ion /**l!' $ow charges in overdraft account maintenance. Facility is available against deposit receipt or mortgage property. $ow interest rate '78. /cco"nt O*ening %ntroductory current account. thers necessary documents as per loan re1uirement.
Lease inance: #anata Bank $imited offers leasing facility for clients with easy installment facility. inancing /rea /apital machinery. -ifferent e1uipments.
p lant. 2as" -iesel generator and 9ower plant. Medical e1uipments. $ift or elevator. %nformation echnology e1uipments. /onstruction e1uipments.
Benefits &-ondition /**l!' /ompetitive monthly rental. ax benefit. Fast processing. +asy handover after leasing period.
%o"se B"ilding Loan: #B$ offers home loan facility for purchasing flats or construction of house.
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Benefits &-ondition /**l!' Financing amount extends up to G' or k. GE"''"''' which is highest of total
construction cost. 2race period available up to ( months in flat purchase or & months in construction. /ompetitive interest rate. )o application or processing fee.
)ligib )li gibili ilit! t! : Any Bangladeshi citi6en or )*B" who is capable of repayment" can apply for this loan. #B$ offers financial support to small businessmenenterprise with new products named K#B$ !mall Business $oanK has been introduced in the Bank.
Benefits &-ondition /**l!'
;!mall Business !cheme=. Minimum k..'' lac and Maximum k.E.'' lac ;!mall 5 Months and 8 years ;including month grace period ;!mall Business !cheme== /ollateral Free Advance.
)ligibilit! Any genuine and a nd small businessmen entrepreneursenterprise having honesty" sincerity" and integrity.
-ons"mer 0"rable Loan: #B$ offers consumer credit facility for retail customers. inancing items +lectronics consumer products. /omputer or /omputer accessories. +ducation loan 9rofessional loan Furniture or any household accessories Any purpose loan
Benefits &-ondition /**l!' Fast processing. /ompetitive interest rate.
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)o application or processing fee. +asy monthly installment.
+rade inance: #B$ provides comprehensive banking services to all types of commercial concerns such as in the industrial sector for export7import purpose as working capital" packing credit" trade finance" %ssuance of %mport $/s" Advising Advising and confirming +xport $/s. 7 Bonds Bond s and 2uarantees.
Benefits &-ondition /**l!' $ow interest rate '.''78.''. Minimum processing time. $ow service charges.
/gric"lt"re Loan: #B$ provides agriculture loan for poor farmers or landless farmers without any security for cultivation of seasonal crops" vegetable etc. #B$" *+B Branch is the pioneer of agriculture loan in Bangladesh among all branches of #B$. From starting of *+B Branch" it provides agriculture loan loan with with very nominal nominal intere interest st rate. rate. For econom economic ic year year &'7 &'7& & target target of agricu agricultu lture re loan loan disbursement for *+B Branch is k.5.'' /rore. *+B Branch disburses this loan among farmers as group basis.
-ards: #B$ provides two types of card facilities one is Q-cash (ATM) Debit and Credit card.
-redit -ard: #B$ /redit /ard is accepted in many merchant outlets around the world. ur wide range of merchants include hotels" restaurants" airlines" : travel agents" shopping malls and departmental stores" hospitals : diagnostic centers" 3ewelers" electronics : computer shops and many more.
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Benefits &-ondition /**l!'
-ual /urrency /ard Facility. Facility. $owest *ate of %nterest. $owest /ard Fees. !pecial -iscount of /ard Fee LLL condition applicable. ou can transfer C' amount of your $ocal /ard $imit to any #B$ Ac or have 9ay ou rder Facility F acility.. /harge. )o +xcess $imit /harge. )o
3.2 0e*artments: 3.2.1 (emittance: *emittance of funds is a very crucial service of #B$. %t aids to remit fund from one place to another place on behalf of its customers as well as non7 customers of bank. #B$ has its branches in the ma3or cities of the country and therefore" it serves as one of the best mediums for remittance of funds from one place to another. an other. he main instruments used by #B$" local ffice Branch for remittance of funds. 9ayment rder %ssue/ollection -emand -raft %ssue/ollection
.. %ssue/ollection
%B/B/$B/ /ollection.
a!ment Order ss"e-ollection:
he pay order is an instrument issued by bank" instructing itself a certain amount of money mentioned in the instrument taking amount of money and commission when it is presented in bank. nly the branch of the bank that has issued it will make the payment of pay order.
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ss"ing ss"i ng of a! Order: Or der:
he procedures for issuing a 9ay rder are as follows0 -eposit money by the customer along with application form.
b ills payable ;9ay rder= register where payee@s name" date" 2ive necessary entry in the bills 9 no" etc is mentioned. 9repared the instrument.
authority" it is delivered to After scrutini6ing and approval of the instrument by the authority" customer. !ignature !ignature of customer is taken on the counterpart.
0ifferent modes of O ,en a c"stomer can *"rcase: B! cas:
/ash O...OOOOOOOO...A/ -r. Bills payable ;9= OOOOOA/ /r. %ncome on commissionOOO. A/ A/ /r. !- Pat on commissionOOO.A/ /r. B! acco"nt:
/ustomer@sOOOOOOOOO.. A/ -r. Bills payableOOOOOOO;9= A/ /r. %ncome on commissionOOOOO A/ A/ /r.
$ettlement of / O:
4hen 9 submitted by collecting bank through clearing house" the issuing bank gives payment. Bills payable ;9=OOOOO. A/ A/ -r. #B$ 2eneralOOOOOOO. A/ /r.
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But before giving payment it is duty for issuing to observe whether endorsement was given by the collec collectin ting g bank bank or not" not" then then the instru instrumen mentt is dishono dishonored red and markin marking g Q+ndor Q+ndorsem sement ent re1uired@. -ancellation of a a! Order:
%f a buyer wants to cancel it" he should submit a letter of instrument in this regard and also return the instrument. Accounting treatment0 Ad3ustment entry wills be7 Bills payable ;9= OOOOO..-r. OOOOO..-r. /ustomer A/OOOOOOO../r. 7en O is lost:
%f the instrument is lost" the holder will inform to the issuing bank immediately. Bank will mark Qstop payment@ on the Bills payable ;9= *egister. Buyer will then ask for a new instrument by submitting a 2- copy" and indemnity bond. A new instrument will be delivered.
0emand 0raft &00'ss"e: he person intending to remit the money through a -emand -raft ;--= has to deposit the money to be remitted with the commission which the banker charges for its services. he amount of commission depends on the amount to be remitted. n issue of the --" the remitter does not remain a party to the instrument0 i= -rawer branch ii= -rawee branch iii= 9ayee. his is treated as the current liability of the bank as the banker on the presentation of the instrument should pay the money. -- will be paid only by the drawing branch or paying branch. he banker event on receiving instructions from the remitter cannot stop the payment of the instrument. !top payment can be done in the following cases0 $oss of draft before endorsement0 %n this case" “-raft reported to be lost" payee@s endorsement endorsement re1uires verification” is marked. $oss of draft after endorsement0 %n this case" the branch first satisfies itself itself about the claimant and the endorsement endo rsement in his favor.
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-arges:
A commission commission of '.' is taken on the draft value : E vat on o n -- commission : k.&ER is taken as postal charge.
0emand 0raft &00' -ollection: o cancel an issued --" the client has to submit an application. hen -- issuing branch sends a re1uest letter to drawn branch to caption mark as “-- /ancel$ost” in respective register. %ssuing branch then sends an %nter Branch -ebit Advice ;%B-A= to the drawn branch against previously issued %B/A for reconciles the amount.
+.+. ss"e-ollection: hough stands for elex elex ransfer it is used as elephonic elephonic ransfer since elex has eliminated. elephonic transfer ;= is another widely used mode for remittances of funds. %n case of telephone transfer the message for transfer of funds is communicated through tested telephonic message. #B$ generally recovers from the telephone charges in addition to the usual service charges. ss"ing of ++:
#B$ follows the following procedures0 he customer deposits money with #B$ to be sent. he customer obtains a cash memo containing serial number.
serial number" notifying part name is mentioned in the telephonic message.
Online Banking $ervices: )ow #B$ started test basis online banking service in eight branches. As a result customer of one branch will deposit or withdrawal hisher money money through any other branches of #B$ at cheapest cost or service charges.
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B-OB-: By B/" we mean that those che1ues drawn on other banks which are not within the same clearing house. fficer gives B/ seal andorsement on this type of che1ues and later sends a letter letter to the manager manager of the branch of the some bank located in the branch on which che1ue has been drawn. After collection of that bill branch b ranch advises the concerned branch in which che1ues has been presented to credit the customer account through %nter Branch /redit Advice ;%B/A=.
3.2.2 /cco"nts: Account -epartment plays most vital role in Banking. Accounts -epartment is a department with which each and every department is related. %t records the profit : loss A/ and statement of assets assets and liabi liabilit lities ies by applyi applying ng of book7k book7keep eeping ing.. he functi functions ons of it are theore theoretic tical al : computeri6ed based. #B$ *+B Branch records its accounts daily" weekly" and monthly every record. Basically Accounts -epartment is not alone. Accounts department is a mix of as follows0
. /ash &. ransfer 5. /learing
-as: Faruk Ahammed ;Assistant officer 2rad7= is active as cash in charge. %n fact" he maintains cash related all activities and Md. Alauddin !harker ;Assitt. +xecutive officer= : ,hale1ue
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/urrent -eposit A/ !lip" !aving@s -eposit A/ !lip 9ay order !lip -emand -raft !lip .. !lip. nline -eposit !lip After paying this kind@s of slip" the valued client waits for the deposit slip book outside of the cash counter. he -eposit officer officer *e6aul ,arim ;Assitt" +xecutive officer= officer= deposit the money in their account through computer software" while the depositors account credited" then he puts a seal in the deposit slip. (eceiving -as:
Any people who want to deposit money will fill up the deposit slip and give the form along with the money to the cash officer over the counter. he cash officer counts the cash and compares with the figure written in the deposit slip. hen he puts his signature on the slip along with the Qcas Qcash h recei receive ved@ d@ seal seal and and recor records ds in the the cash cash rece receiv ivee regi regist ster er book book agai agains nstt A/ numb number er.. At the end of the procedure" the cash officer passes the deposit slip to the counter section for posting purpose and delivers duplicate slip to the clients. /cco"nt treatment:
/ashOOOOOOOOO.. A/ -r. /ustomer@sOOOOOOO A/ /r.
-as a!ment:
he drawer who wants to receive money against che1ue comes to the payment counter and presents his che1ue to the officer. officer. *e6aul ,arim ;Assistt.+xecutive ;Assistt.+xecutive officer= verifies the following following information0
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-ate of the che1ue. !ignature of the A/ holder. Material alteration. 4hether the che1ue is crossed or not. n ot. 4hether the che1ue is endorsed or not. 4hether the amount in figure and in word correspondent or not. hen he checks the che1ue from computer for further verification.
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#B$ 2eneral OOOOOOOO.A OOOOOOOO.A/ / -r. /ash OOOOOOOOOOOOA/ /r. 4hen cash is brought b rought from #B$ 9rinciple Branch ffice0 Accounting treatment0 /ash OOOOOOOOOOOO.A/ -r. #B$ 2eneral OOOOOOOOOA/ OOOOOOOOOA/ /r.
+ransfer: Basically transfer is a type of register maintaining matter. %n this register officer write down every day transactions in -ebit and /redit side then the officer calculate both the side of the register if both side shown same amount" it means that the total day@s transaction is completely okay.ransfer okay.ransfer is not a critical sector in banking but it is very important. ransfers play a vital role in banking sector. *e6aul ,arim ;Assitt.+xecutive officer= maintains the transfer to client A/.
-learing: /learing is one of the crucial parts of banking. -ifferent che1ues of banks come from different clients to pass through clearing. %n this case this che1ues are sent to the head branch to get advice whether it will be passed or not and for that it takes minimum one day to credit his or her account account.. o perfor perform m these these types types of moment momentous ous activi activiti ties es Assi Assista stant nt execut executive ive office officerr Mrs. Mrs. *oksana !ultana is involved.
+!*es of -learing -e8"e:
#B$ $ocal ffice ffice ;
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. %nward clearing che1ue. &. utward clearing che1ue.
n,ard -e8"e:
%nward che1ues are those ones drawn the respective branch which have been presented on other banks and will be cleared honored through the clearing house of Bangladesh Bank. hen the che1ue is called inward che1ue of #B$ $ Branch.
Accounting treatment0 /ustomer@sOOOOOOOOOO A/ -*. #B$ 2eneral OOOOOOOOOA/ /*.
O"t,ard -e8"e:
utward che1ues are those ones drawn on other bank branches which are presented on the concerned branch for collection through clearing house of Bangladesh Bank. hese che1ues are called outward clearing che1ues. (eason for te (et"rn -e8"es:
Missing of Branch name" date" che1ue no" figure of money. +ffects not cleared" may be present again. +xceeds arrangement. 9ayments stopped by drawer. 9ayee@s endorsement irregular re1uires bank@s confirmation. 9ayee@s endorsement irregular" illegible re1uired. -rawer signature differs re1uired.
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Alteration in -ate figures words re1uired drawer@s d rawer@s full signature. /he1ue is post dated out of date Amount in word and figure differs.. /learing stamps re1uired. Addition to Bank discharge should b authenticated. /ollecting Bank discharge irregular.
3.4.3 -redit 0e*artment: -redit in carge 0 responsible of all kinds of analytical and financial analysis of borrower in
every steps of lending that ie? selection of borrower" proposal preparation" documentation" disbursement" recovery -redit officer 0 proposal preparation" documentation" disbursement" repayment monitoring"
prepare all kinds of monthly" monthly" 1uarterly" 1uarterly" half yearly and yearly advance related statement. !election of borrower0 Borrower is selected on what the c redit products they want to take based on the terms and conditions. +ach term if they fulfill in order to re1uirement then supervisor from the bank goes to visit to 3ustify. !ometimes the clients come to borrow with the reference of manager or the head office. ro*osal of *re*aration0 o prepare the proposal needed information is0
9hotograph of the client rade license to be needed in certificate re1uired %ncome statement Balance sheet Address. +tc. %ead office sanction0 %f head office gets the all re1uirements what should be needed from the branch
about the client" they give advice to approve for the loan.
0oc"mentation: i.
0emand romissor! note0 client do promise through formal way for the loan.
ii.
Letter of /rrangement /rrangement0 /lient in a formal way by written document re1uests the loan.
iii.
Letter of 0isb"rsement0 Bank give the loan to the client having all documents where there
signature" confirmation can be seen to sue any kind of fraud.
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iv
Letter of g"arantee0 %t is the document of guarantee paper that client is liable to the bank.
#
$ec"rit! 0oc"ment0 !ome sorts of instrument are kept from the client like as"
All kinds of original deed. Mortgage ;registered= 9ower of attorney ;registered= etc.
0isb"rsement 0 Monitoring the activity through disbursement scheduling. For instance" if
anybody takes a loan from #B$ E' crore for a building" each step is supervised and according to that money is given the portion of E' crore one by one. (ecover! 0 After the time period bank collect the money according to the contract from the client.
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4.1 $7O+ /nal!sis of JBL:
$trengt: #B$ has the strong good will in the banking sector. o be old 9rivate bank" it has a strong experience in this sector. ne of the largest no. of branches bank in the country. hey are stronger based on capital and asset.
7eakness: % section is weak comparatively to others as they are using old and backdated software. !ometimes they have to pay extra time due to not having it expert in different branches.
AM card and booth is the great week point of them. AM *efreshment facility is poor where customer is the key to bring deposit. All are not skilled highly.
O**ort"nit!: -ue to have a strong brand image they may establish different industry or firm. For
instance housing" consumer products etc. hey may launch e7banking" mobile banking and strong online banking. Branches as well as booth they may set up in different areas. +xpanding the business in abroad.
+reats: *ivals are increasing day by day. Fast service is more challenging compare to others.
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9olitical unexpected activities.
instability. !hare marker instability. *ules and regulations are changed any time ordering from central bank. Jtili6ation of modern software.
4.2 indings: AM booth. %t can be said that they are the lower position in order to AM n line banking is not strong.
AM debit card which is very popular now a days. hey don@t have AM con cerns about only his or her 3ob. Most of the cases employee only concerns Marketing policy is not so strong in banking sector like others. /omparatively less facility is given to the employees rather than other banks.
4.3 (ecommendation:
)umber of booth should be increased to fulfill the demand of the customers. hey are using +asy Banking software in banking activities which is old. hey may use
modern software to provide service faster to the clients. nline banking should be improved. hey say online but it is not actually where people face lots of problem for that. hey can start mobile banking what already launched in other banks. %n the branch there is no proper space to transaction at *+B Branch of #B$. !o head office should supervise this condition and enlarge the space. %slamic banking is the popular term what they may run to increase profitability. 0) !anking serice can started what already la&nched in other !anks
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9.1 -oncl"sion: www.AssignmentPoint.com
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#B$ always try to increase their profitability through different service reaching to the customer hand. o be more near to the customer c ustomer they are increasing their branches as well as services. And that@s why their no. of branches is is more than CI8. More services providing more more easily how can be done always they analy6e about that. o be more than 8' years experience" they have the great advantage advantage to 3ourney 3ourney a long path. hey believe believe that customers@ customers@ satisfact satisfaction ion is the indicator indicator of wealth maximi6ation. -uring my 3ob % got lots of opportunity to achieve experience how to deal with the clients what the behavior should be an official which is not possible gain from the book or in the class. %t was great 3ob in the the banking environment. % got a real communication skill skill in the office to expand my confidence level. !ometimes people become so cra6y and angry but we have to tolerate and make them understand though they are wrong. !o this way of behave may help in future on 3ob career.
hank ou ou
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