Human Human Resources Resources Manual Manual Acco Accorr Ho Hote tels ls - MIS MIS Date of Issue Valid for
1 August August 2010 Employees Employees in Accor Accor Managed Managed Hotels - Malaysia, Malaysia, Indonesia, Indonesia, Singapore Singapore
SUBJECT
EMPLOYEE DEVELOPMENT AND TRAINING
SECTION SUB SECTION
Best Employee . Best Employ Employee ee of the the Month Month (BEOTM (BEOTM)) . Best
INDEX
5.4.1
As part part of Acco Accor' r's s comm commit itme ment nt to impl implem emen entt one one of Accor Accor's 's visi vision ons, s, to be the best best employ employer er for its employe employees, es, each each of Accor Accor manage managed d hot hotel el shall shall recogn recognize ize the staff staff who has shown excellent excellent performan performance. ce. Recognition Recognition shows employees employees that they are valuable contribut contributors ors for the growth of the business. business. Therefore Therefore it is important important that Accor managed managed hotel hot el implem implement ent the monthl monthly y progra program m of Best Best Employ Employee ee of the Mo Month nth ("BEOT ("BEOTM") M").. In some hotels which which are having having a few sources, the program can be implemented implemented quarterly. quarterly. The objectives of this program are to give appreciation to the selected staff and to identify potential employee within the hotel. Sebaga Sebagaii bagian bagian dari dari komitm komitmen en Accor Accor untuk untuk melaks melaksana anakan kan salah salah satu satu visi visi Accor, yaitu menjad menjadi i perusahaan perusahaan yang terbaik terbaik bagi karyawannya karyawannya,, setiap hotel hotel yang dikelola dikelola Accor harus memberikan memberikan penghargaa penghargaan n kepada kepada karyawan karyawan yang telah menunjukkan menunjukkan kinerja kinerja yang sangat sangat baik. Penghargaan Penghargaan karyaw karyawan an menunj menunjukk ukkan an bahwa bahwa mereka mereka adalah adalah kontri kontribut butor or yang yang berhar berharga ga bagi bagi pertum pertumbuh buhan an bisnis bisnis.. Oleh Oleh karena karena itu penting penting sekali sekali bagi bagi hotel hotel yang dikelo dikelola la Accor Accor melaks melaksana anakan kan progra program m bulanan bulanan pemilihan pemilihan Karyawan Karyawan Terbaik Terbaik Bulan Ini. Oi beberap beberapa a hotel yang memiliki sedikit sedikit karyawan, karyawan, progra program m ini dapat dilaks dilaksana anakan kan secara secara 3 (tiga) (tiga) bulanan bulanan.. Tujuan Tujuan dari program program ini adalah adalah untuk untuk memberikan memberikan penghargaan penghargaan kepada kepada karyawan karyawan yang terpilih dan untuk mengidentifi mengidentifikasi kasi karyawan karyawan yang berpotensi berpotensi di lingkung lingkungan an hotel. hotel.
2.1. 2.1.
Elig Eligibl ible e Emplo Employe yee e to be be nom nominate inated: d: Karyawan Karyawan yang berhak berhak untuk dinominasikan dinominasikan: :
2.1.1. Employee in rank and file level Karyawan yang berada di level rank and file
2.1.2. 2.1. 2. Employee Employee has a valid employment employment agreement agreement with the respective respective hotel or property. Karyawan Karyawan mempunyai mempunyai perjanjian perjanjian kerja yang yang masih berlaku dengan hotel atau proper properti ti
2.1.3. 2.1. 3. Employee Employee working in front front of the house and back of the house. house. Karyawan Karyawan bekerja bekerja di bagian bagian depan dan bagian belakang.
2.1.4. Employee has minimum years of service in the current hotel/property: Masa kerja karyawan di hotel/pro hotel/properti perti saat ini minimum: minimum:
a. 1 (one) year for existing employee; 1 (satu) tahun tahun untuk karyawan karyawan lama.
b. 6 (siX) months months for transfe transferred rred employee employee (within (within Accor) and pre-opening pre-opening team. 6 (enam) bulan untuk karyawan yang dimutasi dimutasi (didalam (didalam jaringa jaringan n Accor) Accor) dan tim pembuka pembuka hotel. hotel.
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Issued by Approved Approved by
Human Resources Resources Department Department Accor Indonesia Vice Presk:lent Presk:lent Accor Accor MIS
Page 1 of 5 6.4.1 Best Employee Employee
or the the Month
Human Resources Manual Accor Hotels - MIS 1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore
Date of Issue Valid for
EMPLOYEE DEVELOPMENT AND TRAINING SECTION SUB SECTION 2.2.
Best Employee Best Emplo ee of the Month (BEOTM
Criteria Candidate BEOTM: Kriteria Kandidat BEOTM
2.2.1. Having good attendance record for the past 3 (three) months. Mempunyai catatan kehadiran yang baik selama 3 (tiga) bulan terakhir.
2.2.2. Well groomed. Berpenampilan baik.
2.2.3. Have not received any reprimand or any sanction at the time the employee being nominated as candidate BEOTM. Tidak menerima surat peringatan atau sanksi apapun pada saat karyawan dinominasikan menjadi kandidat BEOTM
2.2.4. Have not been selected as BEOTM within the ongoing year. Belum pernah terpilih sebagai BEOTM da/am tahun berja/an.
2.3.
Human Resources ("HR") Department shall initiate the BEOTM selection program within the hotel/property. Departemen Human Resources ("HR") harus memulai program seleksi BEOTM da/am lingkup hotel/properti.
2.4.
The selection program shall be conducted in 2 (two) representatives: Program seleksi harus di/aksanakan dengan 2 (dua) perwaki/an:
2.4.1. Front of the House, represented by the following departments: Karyawan garda depan, diwakili o/eh departemen sebagai berikut:
a. Front Office (all position) b. Food and Beverage Service (all position) c. Sales d. Spa and Recreation / Leisure e. Villa Department (Butler) 2.4.2. Back of the House, represented by the following departments: Karyawan garda belakang, diwaki/i o/eh departemen sebagai berikut:
a. Administration and General b. Food and Beverage Product (all position) c. Housekeeping (all position) d. Engineering e. Accounting and Finance f. Human Resources g. Security 2.5.
Each Head of Department ("HOD") shall nominate his/her employee based on the eligibility and criteria as set up in point 2.1 and 2.2 above. The nomination shall be submit in written by filling in Form BEOTM Candidate. Setiap Kepa/a Departemen ("HOD") harus menominasikan karyawannya berdasarkan syarat dan kriteria sebagaimana yang tercantum da/am butir 2.1 dan 2.2 di atas. Nominasi tersebut
Issued by Approved by
Human Resources Department Accor Indonesia Vice President Accor MIS
Page 2 of 5 6.4.1 Best Employee
of the Month
Human Resources Manual Accor Hotels - MIS Date of Issue Valid for
Ace
1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore
SUBJECT
EMPLOYEE DEVELOPMENT AND TRAINING
SECTION SUB SECTION
Best Employee Best Employee of the Month (BEOTM)
2.6.
INDEX
5.4.1
The complete Form BEOTM Candidate should be submitted to HR Department at the latest 1 (one) week prior the selection day. Formulir Kandidat BEOTM yangn sudah diisi lengkap harus diserahkan kepada Departemen HR selambat-Iambatnya 1(satu) minggu sebelum had seleksi.
2.7.
Each HOD is responsible to prepare and support his/her candidate for the selection process. . Setiap HOD bertanggung jawab memasuki proses seleksi
2.8.
untuk mempersiapkan
dan mendukung kandidat untuk
HR Department will do the review and check of each candidate's profile in order to ensure that the candidate has fulfilled all the eligibility and criteria as set up in point 2.1.and 2.2 above. Departemen HR akan melakukan review dan memeriksa profit setiap kandidat dengan tujuan untuk memastikan bahwa kandidat tersebut telah memenuhi seluruh syarat dan kriteria
2.9.
The Panel of Juries shall consist of General Manager ("GM"), Resident Manager ("RM") atau Executive Assistant Manager ("EAM") aQd HODs or at least the Assistant HOD from each department. Dewan juri terdiri dari General Manager ("GM'J, Resident Manager ("RM'J atau Executive Assistant Manager ("EAM') dan HOD atau setidak-tidaknya Asisten HOD dari masing-masing departemen.
2.10.
HR Department is responsible for the technical arrangement in this BEOTM selection such as: Departemen HR bertanggung jawab untuk pengaturan teknis dalam seleksi BEOTM ini, seperti:
a. Prepare the meeting room for candidate's assessment. Menyiapkan ruang pertemuan untuk melakukan penilaian kandidat.
b. Inform the Panel of Juries and all BEOTM candidates regarding the date, time and venue for selection process. Memberitahukan dewan juri dan seluruh kandidat BEOTM mengenai tanggal, waktu dan tempat untuk melakukan proses seleksi.
c. Prepare the necessary documents for the selection process such as evaluation form, etc. Menyiapkan dokumen-dokumen yang diperlukan untuk proses seleksi seperti formulir evaluasi dan sebagainya.
l · Issued by Approved by
Human Resources Department Accor Indonesia Vice President Accor MIS
Page 3 of 5 6.4.1 Best Employee
of the Month
Human Resources Manual Accor Hotels - MIS Date of Issue Valid for
1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore
EMPLOYEE DEVELOPMENT AND TRAINING SECTION SUB SECTION 2.11.
Best Employee Best Emplo ee of the Month (BEOTM)
Selection Test: Test Seleksi
2.11.1. Written Test Test Tertulis
2.11.2. Interview Wawancara
2.12.
Topics for the selection test: Topik untuk tes seleksi
a. Accor knowledge and Accor Values Pengetahuan tentang Accor dan Nilai-nilai Accor
b. Hotel and product knowledge Pengetahuan Hotel dan Produk
c. Technical skills: validation from the skill's guide Keahlian teknis: pengesahan dari panduan keterampilan
d. Personal Development or mobility Pengembangan pribadi atau mabilitas
e. Basic Hygiene Kebersihan Dasar
f. Fire Evacuation Drill Latihan evakuasi kebakaran
g. General knowledge on tourism Pengetahuan dasar tentang pariwisata.
2.13.
The respective HOD or Assistant HOD shall be excluded from the Panel of Juries when the candidate from his/her department is being assessed. HOD or Assistant HOD is allowed to be in the assessment room, however he/she can not give any direct comments or appraisal upon his/her candidate. HOD or Assistant HOD may do the evaluation with his/her candidate after the assesment separately. HOD atau Asisten HOD yang bersangkutan harus dikecualikan dari Dewan Juri ketika kandidat dari Departemennya di nilai. HOD atau Asisten HOD diijinkan untuk berada di dalam ruang penilaian, namun ia tidak dapat memberikan kamentar atau penilaian secara langsung atas kandidatnya. HOD atau Asisten HOD dapat melakukan evaluasi setelah penilaian secara terpisah.
2.14.
Candidates with the highest score on the selection test will be the winners of BEOTM representing Front of the House and Back of the House. . Kandidat dengan nilai tertinggi dalam tes selek$i akan menjadi pemenang dari Karyawan Terbaik Bulan Ini mewakili Front of the House dan Back of the House.
Issued by Approved by
Human Resources Department Accor Indonesia Vice President Accor MIS
Page 4 of5 6.4.1 Best Employee
oflhe
Month
Human Resources Manual Accor Hotels - MIS
Date of Issue Valid for
1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore
EMPLOYEE TRAINING
SUBJECT
AND
. . Best Employee
SECTION
INDEX
5.4.1
Best Employee of the Month (BEOTM)
SUB SECTION 2.15.
DEVELOPMENT
Hotel which number of staff is less than 150 (one hundred fifty) employees may select only 1 (one) winner of BEOTM. Hotel yang jumlah karyawannya kurang dari 150 (seratus lima puluh) dapat memilih hanya 1 (satu) pemenang Karyawan Terbaik Bulan ini.
2.16.
HR Department will announce the winner of BEOTM in the staff notice board and the profile picture of the winner shall be put in the public area. Departemen HR akan mengumumkan pemenang Karyawan Terbaik Bulan ini di papan pengumuman karyawan dan foto profil pemenang harus diletakkan di area umum.
2.17.
The winner of BEOTM shall, at least, receive the following rewards: Pemenang Karyawan Terbaik Bulan ini, sekurang-kurangnya, menerima hadiah penghargaan berikut:
a. Certificate BEOTM Sertifikat Karyawan Terbaik
b. Prize as per hotel policy Hadiah berdasarkan kebijakan 11Otel.
3. ATTACHMENT Lampiran
Controlled Document Prepared by:
Issued by Approved by
Human Resources Department Vice President Accor MIS
Accor Indonesia
Page 5 of 5 6.4.1 Best Employee of the Month
Profile C a n d id a te B E O T M M o n th :
Previous Position:
Achievem ent in the hotel:
2010
