850 Power Taping CR_TX_29-June-2014_29-July-2014_NE_LTE Power Tapping and Snag Rectification

UNIFIED (Mobile & Fixed) NETWORK Change Request Template & Guidelines Version 8.8/ Jan2014

REFERENCE NUMBER:

(To Be Assigned by the Change Manager)

CR Submitter’s Details:

TYPE OF ACTIVITY: 

PLANNED CHANGE REQUEST

Name:

Muhammad Zeeshan

Phone No:

055 3539351

Department:

 Core & Vas  Civil & EM  Fixed Access Network  Customer Ops  Mobile Access Network  Transport  Broadcasting & IPTV Services  Network Architecture  TSRM & Delivery  IT  NOC  Others

 EMERGENCY CHANGE REQUEST (Fill Page 5) IF FAULT FIX (Mention the TT#)

___ ___ ___ ___ ___ ___

Line Manager Name & Approval:

IF FROM Vendor/Third-Party (Mention the name)

Huawei

Name:

Muhammad Mesbah

Signature:

Muhammad Mesbah

Demand Ref#:(Same Ref should be added to CR name) SERVICE ACTIVITIES DETAILS AND SCHEDULE *Business Requirement: Refer to required SLA before the Activity Schedule of service interruption. All fields are mandatory all the time.

SERVICE IMPACT SEVERITY

None  Minor

SERVICE TYPES IMPACTED

PIP

Start Date: (29-June-2014) End Date: (29-July-2014) Roll-Back decision time

Time: PIP Time: PIP Time: PIP/MOP Outage Start Time: PIP Outage End Time: PIP

DURATION OF INTERRUPTION



Outage Major



 Hazard  Critical

Outage: PIP

For multiple downtime and recurring activities, mention it in the PIP. CUSTOMER(S) AFFECTED

PIP

REQUIREMENTS FOR THIS CHANGE

power tapping and Snag rectification

SERVICE ACTIVITIES DESCRIPTION Change Description

power tapping and Snag rectification

Site Location

PIP

Associated Changes & Dependencies

N/A

Impacted Network Elements (HW / SW)

RTN620/RTN950

. www.du .ae

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre Tel 04 –433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB

1


APPROVALS LIST

Select the Domain affected by this Activity to have it approved by the Domain Approver.

FIXED NETWORK OPERATION Division

Domain  Internet Backbone  IP Core ( Core, POI, Offshore CC)  IP SDP  TSO

Transport Network and Operations

 IP Aggregation  Fixed Core Transmission  Backbone Transmission(Fixed)  TSS- Network Core Services  TSS- Transport EMS  TSS- Transport , AAA & FM/PM  Fiber Maintenance – Access ISP  Handover Test & Acceptance

Fixed Access Network  Fix Access Transmission and Operations  Network Maintenance

MS Approver

Du Approver

Atif Ashfaq; DUIXOperations

Atif Cheema

Awanish Gupta/ Network Operations Transport IP Backbone Mohsin Baloch/ Network Operation IP SDP Rachithan Miniyadan; Transport Security Operations Saleem Khan / Transport Operations IP Aggregation Haroon Sohail; Rehan Mahmood; Vishal Rampal; Transmission Core CR Management Muhammad Salman/ Transmission Backbone SLO LaxmaReddy Kompally (TCS)

. www.du .ae

Ahmed Ibnouf

Sayed El Faki

Khaled Hefaity Jessrel Alojado Mahtab Aziz Ramzi Mahmood

Belal Jibril Belal Jibril

Khulood Moosa

Khulood Moosa

Mohammed Dakal Talal Juma

Kamarulzaman Karim Hrishikesh Mulangil

Lony Lagdamen

Ajay Goel; Anush Subramanian Amer Mahdy

Talal Juma Lony Lagdamen / Abdullah Al Faqeeh Abbad Baroudi Hamad Amiri Ghassan Alhafiz Daniel Gatfield Zakaria Imam Ali Mohammad Adilahmed Shah

 Fixed IP Access

Waqas Ahmad; Faheem Jeelani

 National Voice

Manoj Pillai; Bashar Abdelrahman

 International Voice - IGW

Basit Malik; Ghulam Murtaza

 IPTV Services

Shahbaz Majeed Khan; Alper Yilmaz; IPTV Ops

Salem Altenaiji

Mohammed Shafi Khalid Alghaith

Venkata Vankadara; Subhashis Mitra

Jaya Krishnan Adnan Haif

Muhammad Metha

Yesu Dhas

Osama Hamdan

 SAMACOM Teleport Services  Electromechanical Dubai Fixed  Electromechanical Abu Dhabi

Civil and EM

Suresh Yadav

Khalid Ahli

Belal Jibril

Core Services

Broadcasting and IPTV Services

Escalations

 Electromechanical Dubai Mobile Electromechanical Northern Emirates  Infrastructure-Operations – Transport and Access OSP

Nader Shahin; Shafqat Ali; Lowellramon Cordero; Mahdi Ahmad; Nader Shahin; Shafqat Ali; Norman Liobrera Mahdi Ahmad; Norman Liobrera; Anandha Krishnan Muhammad Sohail; Sheikh Ahmad; Norman Liobrera Kamarulzaman Karim


2

Khalid Alghaith

Shadi Hamed

Ashraf Abdulrahma Ahmed Ahli Ayman AbdelHamid Mohammed Abu Hijleh Enrico Julao / Abdullah Al Faqeeh


APPROVALS LIST (SIGN-OFF) Continuation MOBILE NETWORK OPERATION Division

Domain

Transport Network and Operations

 Mobile Core Transmission

OSS Mobile

 OSS Mobile

Mobile access Network

. www.du .ae

Escalations

Jessrel Alojado

Mahtab Aziz

Mohammed Dakalbab

Wael Zakaria

 WIFI and WIMAX

WiFi Access-Praveen Subramanian/Pre-WiMaxTeodoro Ramos/Core-Qadri AlAhdal

 Mobile FLM

Mobile Access Maintenance; Kenna Marcelo

Yaqoub AlZarouni

 Radio Access Transmission

du CRTX; Oliver Merida

Teodoro Ramos

 Radio Optimization team

IT

du Approver

Du_MS_WIFIWIMAX; Abdullah Ibrahim

 Radio Access Network

Core & VAS

MS Approver Antonio Tugagao; Rehan Mahmood ; Vishal Rampal Transmission Core CR Management du Cross; Khawar Mushtaq , Dheeraj Sharma , Anupam Saha , Khurram Malik

du CRRADIO; Shahab Gul [email protected]

Yaqoub AlZarouni

Praveen Subramanian

[email protected]

 CORE NETWORK STP

Du MS SLO STP; Fahad Hadi; Haytham Musa; Muhammad Irfan

Haytham Musa

 CORE NETWORK Packet Switch

Du MS SLO PS CORE

Qadri AlAhdal

 CORE NETWORK Evolved Packet Switch

Du MS SLO EPC

Qadri AlAhdal

 CORE NETWORK Circuit Switch

Du MS SLO CS CORE

Indranil Chitnis

 Mobile Roaming

Anna Belmes, Antolin Ofonda, Kamil Doghis

Haytham Musa

 APPLICATION & VAS System

VAS Operations

Muhannad Kalbouneh

 IN e-Serve

IN Operations

Muhammad Yaseen


3

Hammam Al Bashir

Khalid Alghaith

Rehan Yasin


APPROVALS LIST (SIGN-OFF) Continuation. TECHNOLOGY SECURITY & RISK MANAGEMENT (TSRM) Division

Domain

Person on charge

Planning

 Fixed Core Security

Khalid AlHaway

Planning

 Mobile Core Security

Viral Shah

Planning

 Fixed Access Security

Khalid AlHaway (on Behalf of Access)

Planning

 Mobile Access Security

Fatima Al Saadi

Planning

 IT Security

Shirantha Peiris; TSRFM EITS

IOC

 National Security

Maher Al Jassmi

Escalations

Samir Abdullah

Behak Kangarloo Mubarak Ejtabi

INFORMATION TECHNOLOGY INFRASTRUCTURE Division

ITCM

Domain

Person on charge

Second

IT Enterprise Systems

Oussama Assi

Hesham Sayed (Diab)

 IT-HMC

Oussama Assi

Hesham Sayed (Diab)

 IT OPERATIONS: (Windows Admin)

Saran Duraisamy

Hesham Sayed (Diab)

 IT OPERATIONS: (UNIX Admin)

Saran Duraisamy

Hesham Sayed (Diab)

 IT OPERATIONS: (SAN Admin)

Saran Duraisamy

Hesham Sayed (Diab)

 IT OPERATIONS Data Center (IT NOC – monitoring part)

Saran Duraisamy

Hesham Sayed (Diab)

 IPTV (OS / Hardware)

Saran Duraisamy

Hesham Sayed (Diab)

Escalations

Abdalla Alhammadi

INFORMATION TECHNOLOGY Division

ITCM

. www.du .ae

Domain

Person on charge

Second

 OSS HPSA (Fix & Mobile)

Balaji Donthi

Rehan Yasin

 OSS Net Cracker

Balaji Donthi

Rehan Yasin

 OSS HPSM

Shadi Trad

Rehan Yasin

 OSS Service Assurance (Net Boss, HP OVO)

Shadi Trad

Rehan Yasin

 OSS Mediation (Mobile, Fix and Interconnect)

Balaji Donthi

Rehan Yasin

 OSS (GIS)

Balaji Donthi

Rehan Yasin

 OSS (Billing)

Balaji Donthi

Rehan Yasin

 OSS (CRM)

Shahid Bashir

Rehan Yasin

 OSS (EAI)

Kareem Al Qady

Rehan Yasin


4

Escalations

Abdalla Alhammadi


EXCEPTIONAL APPROVAL (SIGN-OFF OR EMAIL APPROVAL) FOR Emergency CR’s. Provide a clear justification on why to carry this activity with an Exceptional approval: _______________________ _______________________ _______________________ ___________________ _______________________ _______________________ _______________________ ___________________ _______________________ _______________________ _______________________ ___________________ To be approved by the below members: Director / VP of CR Sponsor Name: _______________________

Signature: ___________________

For Critical CR’s; Vice President of CR Sponsor Name: _______________________

Signature: ___________________

Operations Management Approval (Impacted Domain/s) Name: ______________________ Signature: ___________________

Notes:  This page is to be filled if an exceptional approval from key role members is required. Also, it is required for the changes that fall under an emergency situation or need special approvals.  The CR Sponsor is required to provide a clear description to justify the reasons for having an exceptional approval for his CR.  The CR Sponsor needs to collect the approvals from his Director and Vice President prior to submit the CR to [email protected].  Change Management team will circulate the CR to rest of the approvals mentioned in this page.

. www.du .ae


5


CHANGE MANAGEMENT PLANNING

Note: Mandatory information to be filled in to avoid rejection. 1) IMPACT ASSESSMENT RTN620/RTN950

2) RISK ASSESSMENT Before doing any activity inform NOC

3) RISK MANAGEMENT PLAN If any Issue during activity revert back to old configuration

4) TEST PLAN & TEST EXECUTION PROCEDURES After activity check site status from NOC.

5) TEST RESULTS ANALYSIS & DOCUMENTATION After completion of activity , Access Operation team will check site status

6) IMPLEMENTATION PLAN (INCLUDE POST DEPLOYMENT TEST (RESOURCES AND TEAM)) PIP.xlsx

7) METHODS & PROCEDURE (To ensure minimal environment impact by creating & utilizing a comprehensive procedures Change implementation plan.)

MOP.doc

8) RESOURCE PLAN (To ensure identification and assignment of the correct resources for Change Implementation.)

Resource Plan.xlsx

9) ROLL BACK PLAN (To ensure ability to back-out to prior base line if the change implementation fails.) MOP

10) SECURITY IMPACT (Possibility of the change may introduce a new security change to the network or compromise an existing security measures.) There will be no security impact on existing network with our activity

11) ESCALATION PATH IDENTIFICATION (To negotiate & coordinate change execution timing with the required network sub-domains.)

First : Muhammad Zeeshan (055-3539351) Second: Marvin (055-9531825) Third: Humphrey Chua . www.du .ae


6


Standard escalation paths, for Change Type Categories, should be defined in the Escalation Management Process

IMPORTANT NOTE: You have to contact Network Operation Monitoring Team in the following occasions: Fixed Noc (04-3602200) Mobile Noc (04-3690428)   

. www.du .ae

BEFORE AND AFTER THE ACTIVITY. IF THE ACTIVITY HAS BEEN RE-SCHEDULED OR CANCELED. SERVICE VERIFICATION SHOULD BE DONE DURING THE APPROVED MAINTENANCE WINDOW.


7

850 Power Taping CR_TX_29-June-2014_29-July-2014_NE_LTE Power Tapping and Snag Rectification

Recommend Documents