Certification Answers
1.
Key traits for an effective Dell Brand Ambassador include: Select all that apply.
Casual outlook X
o!nonsense attitude Competitive nature
X
2.
Can!do Spirit
"hen respondin# to customer $uestions% it&s important to: Select all that apply.
Say somethin# ' anythin# ' even if you don&t know the answer
3.
X
Be Confident
X
(repare ahead of time
"hen replacin# a system board on an )*+!, product% what step should be performed durin# the -,S/ boot0
o additional steps are re$uired. ,eboot twice to take the new system board out of manufacturin# mode. X
nstal alll th the )* )*+!, de den ntity module fi file.
4.
5.
n order for Dell to uphold total accountability for the operation of Dell products% Dell Service (roviders should: Select all that apply.
X
,ea ead d the the di disp spat atch ch no note tes s and and S) S)" " bef befor ore e #oi #oin# n# onsite to #et familiar with the customer&s environment.
X
"ork to to#e #eth ther er se seam amlles essl sly y so so tha thatt the the cu cust stom omer er perceives that a sin#le or#ani1ation is providin# the services.
X
Be ded dediica cate ted d to to the the hi hi#h #hes estt $ua $uallity st stan anda dard rds s in in performin# standards and support activities.
X
Be caut cautiiou ous s whi while hand handllin in# # cust custom omer ers s e$ui e$uipm pmen entt and not do anythin# that upsets the customers workflow.
t is acceptable for a Dell Service (rovider to shut down the customer&s system without the customer&s or tech support&s permission. /rue or -alse0
/rue X
6.
-alse
"hich is not a key aspect of the Call Acknowled#ment phase0
Set customer e2pectations ,ead and understand dispatch notes (repare for the service visit X Contact /e /ech ch Support Support and and schedule schedule an an appointmen appointmentt
7.
"hat feature in 345 server allows for better internal stora#e performance0
X
*2press -lash (Ce SSDs SA/A SA/ A hard drive drives s (Ce 6 Slots ew (*,C7 -irmware
8.
"hich Blade chassis 8) modules are available to enable ntelli#ent etwork and Stora#e inte#ration0 Select all that apply.
t is supported by Dell 39% 33 and 345 servers X
t is a ser seria iall poi point nt!t !to! o!po poin intt con conne nect ctio ion n ca capa pabl ble e of of scalin# to different widths
X
t has has a tot total al dat ata a rat rate e of of 64 64 5B 5B8s at 79 79 inc incre reas ase e from (Ce 4
X
t he help lps s pre prev ven entt bot bottl tlen enec ecks ks at th the e 8 8) poi point nt
9.
"hich Blade chassis 8) modules are available to enable ntelli#ent etwork and Stora#e inte#ration0 ;Choose 6< SCS X
nfiniBand
X
-ibreBand
X
*the herrnet ;35 35b b*% 39 395 5b* DCB8-Co*<
10. DD,6
SD,A+ and DD,4 SD,A+ can share space in the same server% but they will operate at the speed of the slowest installed module.
/rue X
-alse
11. "hich
Dell Server series offers ma2imum density for space optimi1ation0
,ack Server /ower Server C Series X
12. /he
Blade Servers
entire 345 family of C!Servers now include the full *nterprise version of iD,AC=. /rue or -alse0
/rue X
-alse
13. "here
does the C+C reside on the back of the +3999*0 Click on the ima#e below indicate your response.
14. "hat
ran#e of servers is purposefully desi#n and built for #amin# and cloud buildin#0
X
(* C!Series Servers (erformance ,ack Servers (* +3999e and +odular Blade Servers (erformance /ower /ower Servers Ser vers
15. ,ack
servers have which letter in front of model0 +
X
, C /
16. Coolin#
-ans in the ,=49 are hot swappable. /rue or -alse0 X
/rue -alse
17. After
replacin# a system board what is re$uired for the di#ital licenses to function0
X
iD,AC= enterprise (+ Correct service ta# in the service ta# field o re$uirements
18. "hat
(ower Supply >*D indicator patterns indicates there is a problem with the power supply on a ,649 system0 X
-lashin# Amber ot >it
-lashin# 5reen 5reen 19. After
replacin# a hard drive on a 345 server% how can you tell that the new drive has started rebuildin#0 X
/he dr driv ive e sta statu tus s ind indiica cato torr bli blink nks s #re #reen en sl slo owl wly y /he drive status indicator blinks #reen two times per second /he drive status indicator blinks amber four times per second /he drive status indicator is off
20. /he
(ower*d#e ,439 has an internal ?SB key. /rue or -alse0 X
/rue -alse
21. After
replacin# a -,?% you discover that the system is still not functionin# properly. "hich key is pressed durin# ()S/ in order to access the embedded e(SA dia#nostics0
X
22. @ou @ou
-4 -34 -39 -33
have ust replaced the coin!cell battery on a
(ower*d#e server. >ist the steps in order that are used to validate that the replacement is functionin#. 1.
,e!enter the time and date throu#h the System
2.
Setup pro#ram. /urn off the system and disconnect it from the electrical outlet for a short period of time% pressin# the power button after after disconnectin# the AC cable to drain power
3.
completely. ,econnect and power the system on% enterin# the B)S. Check to see that the system time and date have not chan#ed.
23. "hen
lookin# at the (ower Supply ndicator on the (ower*d#e ,=3% an alternatin# #reen and amber indicator li#ht means0 n standby mode% indicates that a valid AC source is connected to the power supply and that the power supply is operational. "hen the system is on% also indicates that the power supply is providin# DC to the system. ndicates a problem with the power supply AC power is not connected X
"he hen n hot hot!a !add ddiin# a po powe werr sup suppl ply y% ind ndic icat ates es that the power supply is mismatched with the
other power supply ;a i#h )utput E=9!" power supply and an *ner#y Smart =9!" power supply are installed in the same system<. ,eplace the power supply that has the flashin# indicator with a power supply that matches the capacity of the other installed power supply. 24. /he
(ower*d#e ,F3 re$uires tools in the iD,AC7 *2press ,emoval process X
25. /he
/rue -alse
(ower*d#e +F49 service ta# is located on GGGGGG.
X
Blade top cover Blade Sleeve *st /ab Blade handle
26. "hat
must a customer have to up#rade their +749 from D,AC= *2press to iD,AC= *nterprise0
X
27. "hat
*nterprise hardware module *2press >icense key >ife Cycle controller *nterprise >i >icense ke key
is the Dell mobile application used to read
the H, code on the system information label in order to provide system documentation and videos for newer (ower*d#e servers0 X
,ed>aser Huick ,e ,esource >o >ocator Huick Scan (ro Bakodo
28. (ower*d#e
X
+F49 is a GGGGGG hei#ht Blade Server.
Huarter alf /hree!Huarter -ull
29. "hich
command is used to update the service ta# on a (ower*d#e I,/X chassis0 asset.com /he I,/X chassis does not have a service ta# serviceta#.e2e X
raca ra cadm dm se setc tcha hass ssiisf sfru ru 'm ch chas assi sis s 'p 'p #l #lac acie ierr 's Jserviceta# and press J*nter
30. "hat
interface options are available for mana#ement and confi#uration of the switch module ;(owerConnect 7449< in the (ower*d#e +3999e0 Select all that apply. X X
4373DS ,emote Console Switch Software C> Server Administrator 5?
31. After
replacin# a C+C card on a (ower*d#e I,/X chassis% what step should be taken prior to demonstratin# the workin# system to the customer0
X
32. )n
(erform a driver update within the )S o additional steps are re$uired -lash the system board B)S (erform a firmwa warre upd pda ate on the C+C
the +E49% it is necessary to remove the system board before removin# any memory modules from processors 3 and 4. /rue or -alse0 X
33. "here
/rue -alse
is the front access hard drive backplane
located on the C4490 X
/in (an ,ear Cover *2pansion Card ,iser -ront Cover nternal ard Drive /ray
34. "hat
components need to be removed before removin# (ower Ca#e on a (ower*d#e CE9990 Select all that apply. X X X X
-an Ca#e -an +odule -ront (anel Board -ront (anel ,ibbon Cable -an Controller Board
35. "hich
of the followin# tools are )/ re$uired tools for servicin# the (ower*d#e CE9990 Select all that apply. X X
*SD mat -lat!head sc screwdriver eedle!ose pliers "rist #roundin# strap L4 (hillips screwdriver
36. "hat
additional device must be removed after the system board assembly on a C7399 before you can remove the memory D++s from the system board0
X
37. /he
(ower *d#e C7399 fans are all removed to#ether as an assembly. /rue /rue or false0 X
38. A
eat Sink Coolin# Shroud ard Drives Coolin# fans
/rue -alse
GGGGGG is a device that enables a host to interface with a network. Select all that apply. X X X
etwork n nterface Ca Card Conver#ed etwo worrk Adapter Stora#e Controller ost Bus Adapter
39. "hich
system mana#ement suite is used to view and mana#e either (owerConnect "!Series switches and multi!vendor devices throu#hout your facility0 X
40. S-(M
Dell Air"ave +a +ana#ement Su Suite Dell )pen+ana#er etworkin# +ana#ement Dell -abric +ana#er Dell )pen+ana#e etwork +ana#er
modules are removable% S-( modules are not. /rue or false0
/rue -alse
X
41. "hat
)S +odel >ayer provides the functional procedural means of transferrin# variable data se$uences ;called data#rams< from one node to another connected to the same network0 >ayer F >ayer >ayer 3 >ayer 7 >ayer 4 >ayer 6 >ayer =
X
42. Different
types of switches operate at a several different layer of the )S model. "hat layer would a >A Switch operate at0
X
43. ow
>ayer 6 >ayer 3 >ayer F >ayer 4
many (CE94F units can be stacked to#ether0 X
7 F E 6
44. Choose
the correct answer: "here would you set
the ( address on a +7449 modular switch0
X
?sin# the switch service port ?sin# etwork (roperties in the )S /he ( address cannot be chan#ed ?sin# the C+C 5?
45. "hich
of the followin# switch models is a 398399 +bps switch providin# 3 5bps uplinks0
X
+7449 F22 series 622 series 7422 series
46. "hen
connectin# to a (owerConnect 4E22 series switch via the serial console% what are the default settin#s used0 X
N799 bp N799 bps s 8 E Dat Data a bi bits 8 o o (ar (arit ity y 8 3 St Stop op bi bitt 8 o -low Control 33499 bps 8 E Data bits 8 o (arity 8 3 Stop bit 8 ardware -low Control N799 bps 8 E Data bits 8 o (arity 8 4 Stop bit 8 o -low Control 33499 bps 8 E Data bits 8 o (arity 8 3 Stop bit 8 o -low Control
47. "hich
of the followin# switches are primarily "eb!mana#ed switches0 Choose two. X
4E22 series 622 series 7999 series
X
4=22 series E999 series
48. Choose
the correct description of the 395b blade pass!throu#h switch system >*D pattern shown in this ima#e.
X
-ault in in Sy System C+ C+C!detected
-" update is in pro#ress or -ault in Self! dia#nosed
(/+ is on operatin# ormally
Boot in (ro#ress (/+ not ready
49. "hat
does the S-(M status indicator of 5reen8Blinkin# Amber mean on a 395b *thernet blade pass!throu#h module0 /he *thernet connector is linked to the blade and there is no network activity. X
/he *t *the herrne nett con conne nect ctor or is lin inke ked d to to the the bl blad ade e and there is network activity. /he *thernet connector is not linked to the blade and there is network activity.
/he *thernet connector is not linked to the blade and there is no network activity.
50. "hen
installin# a replacement 8( module on an +3999e chassis% you should never force the insertion of the module due to possible dama#e to the connector and pins. X
/rue -alse
51. "hich
are the supported features of Dell (*,C SAS ,AD Controllers ;Choose F< X X X X
52. "hich
Direct connection to AS Drive roamin# Ability to to e2 e2pand an an e2 e2istin# ar array Automatic data tierin# ot Spares ot swappin#
are the advanta#es of SSDs0 ;Choose 6<
X
42 th the e )( )(s s per per wa watt tt%% a thi thirrd of of th the e wa watt tts s pe perr drive and lower heat dissipation
X
-ast ste er st star artt up up ;n ;no sp spin up up< an and ac acce cess ss to data ;no rotational latency<
Storin# data which rarely accessed
X
ncr cre ease sed d sm smal alll!b !bllock 8) per perfform rman anc ce
>ess e2pensive to SAS drives
53. An
advanta#e of AS Stora#e over DAS Stora#e is it shares and backs!up files from a central location0 X
54. /he
/rue -alse
(owerIault 33F/ is: Dell&s ne2t #eneration SA X
A rac ack! k!m moun unttabl ble e ta tape bac backu kup p dev deviice capable of holdin# 3 or 4 tape drives. A stand!alone tape backup device that can be mounted inside a server or in an e2ternal enclosure suitable for sittin# on a desktop. A rack!mountable tape backup device capable of holdin# up to F tape drives
55. @ou @ou
notice an error code O=P on a >/)S >/)S tape drive. "hat does this indicate0 X
-aulty media
)ver!temperature condition Drive needs cleanin# Drive hardware failure
@ou 56. @ou
are on!site replacin# an internal ,D3999 drive and the tape fails to eect when the eect button is pushed% or throu#h "indows *2plorer. "hat "hat other method can be used to remove a stuck cartrid#e0 (ress the *mer#ency *ect button (ress the eect button rapidly 6 times +anually force the cartrid#e from the ,D3999 X
ns nser ertt a st stra raii#h #hte tene ned d pa pape per! r!cl clip ip int nto o th the e *mer#ency *ect ole
57. "rite!protection
will not prevent cartrid#e from bein# erased by bulk!erasure or de#aussin#. /rue or -alse0 X
/rue -alse
58. "hat
is the first step when recoverin# a stuck tape on a (owerIault >/)7 >/)7 tape drive0 Disconnect the SAS cable ?pdate the firmware with eection code. X
(ress an and ho holld th the e eec ectt bu button for 39 seconds% then release.
+anually pull the tape from the slot.
59. "hen
in maintenance mode on the >/ >/)7 )7 tape drive you can run dia#nostics% test write and read functions% test a suspect tape cartrid#e and perform all other dia#nostic and maintenance functions when concurrently runnin# other read and write operations. /rue or false0 X
60. ow
/rue -alse
do you enter maintenance mode on a (owerIault >/)7 tape drive0 (ress the maintenance mode button on the back of the drive (ress and hold the unload button 39 seconds X
/riple!click th the un unload bu button Huickly remove and replace power to the drive
61. "hich
components must be removed prior to replacin# a Control (anel on the +D34490 ;Choose 4< (ower Supply
X X
-ront be1el All hard drives +idplane
62. "hat
does an amber >*D on an +D 3449&s power supply module denote0
X
o fault condition is present o power or volta#es are out of specification. )utp )u tput ut vo vollta ta#e #es s are are ou outt of of sp spec eciifi fica cati tion on or coolin# fan;s< have failed. AC input volta#e is within specifications
63. "hat
needs to be done to chan#e the enclosure mode of an +D 3449 between unified and split0 /o##le the switch on the rear of the enclosure. /o##le /o ##le the mode usin# )+S+. X
/o## ##lle th the swi swittch on th the fr front of of the enclosure. /he mode is automatically set by the cablin# confi#uration.
@ou 64. @ou
must power off the (owerIault +D3349 +D3349 when replacin# an *++ in a Dual *++ confi#uration. X
65. ow
/rue -alse
many +D3449 enclosures can be attached to a sin#le (*,C E990 3
X
4 6 F
66. "hat
keystroke is sued to enter the (*,C =39 B)S0 X
C/,> , S-/ -39 -E -34
67. "hich
of the followin# components must be installed in a (ower*d#e server in order for the Backup and ,estore feature to function in the >ifecycle Controller 5?0
X
?SB drive SSD v-lash card (*,C E99
68. "hen
runnin# ntel&s dia#nostic software on a network adapter% if there is an +S!D)S network driver present% such as +DS4 or D)S!)D% the test utility and the network driver could become unstable. /rue or false0 X
69. "hen
/rue -alse
replacin# a battery backup ;BB?< on the (*,C E99% it is necessary to also replace the D++.
X
/rue -alse
70. "hat
Broadcom application is used to run dia#nostic on a et*2treme network adapter0 X
71. -or
(,)Set software BACS F yper!I Dia#s.e2e
automatic firmware updates to work on replaced (*,C controller% which of the followin# tasks must be followed ;Choose 6< X
/he ne new w par partt mu must st be ins insta tall lled ed in th the e sa same me position
X
/he O( O(ar artt ,e ,epl pla ace cem ment ntP P fea feattur ure e mu must be be enabled in the iD,AC settin#s /he firmware must be manually saved from the old (*,C prior to replacin# it
X
/he ne new pa part mu must be id iden enttica call to to th the on one bein# replaced
72. Customer
has a non!Dell rack and ,eady,ails were shipped with their new 345 Server% will the ,eady,ails still work in this scenario0 X
/rue -alse
=6. "hich product line is not intended for business users0 nspirion
74. To handle a Dell event efectively, the Dell Installation Povide sho!ld" #ave his tool $it eady on aival at the c!sto%e site. &a$e h!%oo!s state%ents a'o!t any %ino accidents he %i(ht have ca!sed. )tate the a%o!nt o* +ed ho!s he -ill -o$ at the c!sto%e site. ss!e the c!sto%e that he is -ell tained to do 'ea$/+ oced!es -ell. 75. Do not al-ays ass!%e a c!sto%e +ts into a seci+c '!c$et. T!e o alse T!e T !e alse 76. To T o 'e an efective efective Dell Dell )evice Povide, Povide, yo! yo! sho!ld have a dee !ndestandin( o* the Dell )evice all ocess ocess.. hich o* the *ollo-in( stes is at o* the Dell Installation delivey occes )elect all that aly. Installation ivall on )ite iva losin( the all all c$no-led(e%ent 77. Dells le&e% id(e *eat!e -ill 'e availa'le to the 12 seve line. T!e T !e alse 78. Dells ac$ )eves ofes density -itho!t co%o%isin( scala'ility and !ti%e. T!e o alse T!e T !e alse
79. hat Dell )eve -o!ld 'e %ost s!ited to a s%all e%ote o anch o:ce 620 6220 T620 &620 80. hich o* the *ollo-in( is a ne- %ana(e%ent ofein( ofein( -ith 12 seves ;i*ecycle contolle iDac7 -ith ;i*ecycle contolle iDac6 and ;i*ecycle contolle iDac7 81. In ode *o the 820 to %aintain oe syste% coolin(, all e%ty haddive slots %!st have a haddive 'lan$s installed. T!e o alse T!e T !e alse 82. The Dell
that is einstalled einstalled con+(!ation !tility on the Po-e?d(e 410 -ill ena'le the c!sto%es to do the *ollo-in(... )elect all that aly ?otin( #ad-ae Inventoy iD on+(!ation I@) )ettin(s Physical )ec!ity on+(!atio on+(!ation n aid )ec!ity Aey on+(!ation 83. hen elacin( the syste% 'oad on a BDell @?& eadyC 'anded vesion o* the 910, -hat secial eca!tion %!st 'e ta$en a*te the 'oad is elaced
econ+(!e the ID aay <date the syste% 'oad -ith the B@?& C syste% 'oad I@) lash the +%-ae on all intenal eoheals o secial consideations ae eE!ied 84. The Po-e?d(e Po-e?d(e 310 310 s!ots s!ots -hat %ini%!% %ini%!% and %ai%!% %ai%!% & & con+(!ations &ini%!% & 1 , &ai%!% 32 &ini%!% & 2 , &ai%!% 32 &ini%!% & 1 , &ai%!% 64 &ini%!% & 2 , &ai%!% 16 85. hich o* the *ollo-in( devices %!st 'e e%oved io to e%ovin( the #ad Dive #ood on the Po-e?d(e 1100 )elect all that aly. ny attached eiheals ?ande oad #ad Dives ove 86.
87. hich syste% %ana(e%ent *!nctions can 'e e*o%ed tho!(h the s-itch ;I )elect thee coect ans-es. ?&ail aletin( )&P con+(!ation. ;o(in con+(!ation F; con+(!ation on+(!ation and i%a(e +les 88. )elect all the availa'le I%a(e <(ade ðods *o Po-eonnect s-itches. )elect all that aly. <) Dive TTP )eve )eve )eial -ith G%ode%
89. Ho! H o! notice an an eo eo code B7C B7C on a ;T@5 tae dive. dive. hat does does this indicate a!lty %edia
90. hat needs to 'e done to chan(e the enclos!e %ode o* an &D1220 'et-een !n+ed and slit To((le T o((le the s-itch s-itch on the *ont *ont o* the enclos!e. enclos!e. 91. Ho! H o! need to sh!t do-n a seve *o *o %aintenance %aintenance that s connected connected to a AF& s-itch. hich $eysto$e is !sed to access the AF& local !se inte*ace so yo! can access the seve oeatin( syste% Pint )ceen 92. The Dell Pd!s ovide elia'le o-e o-e disti'!tion disti'!tion tho!(ho!t tho!(ho!t a seve ac$ enclos!e -itho!t inhi'itin( access to the co%onents -ithin the enclos!e. enc los!e. T!e T!e o alse T!e T !e 93. A&& is a 1< ac$ eiheal that ovides $ey'oad, %o!se and %onito *!nctionality. T!e T !e 94. hich ca'le tye is !sed to esta'lish co%%!nication co%%!nication 'et-een a Dell
98. Pats -hich ae et!ned to Dell sho!ld 'e eac$a(ed in the sa%e %anne in -hich they -ee eceived. T!e o alse
T!e T !e 99. hich o* the *ollo-in( is @T an ea% ea%le le o* Tie 2 dia(nostics Po-e?d(de Dia(nostic
