Chapter 4: Job Analysis
Multiple Choice
1. ____ _____ _ is the the proc proced edur ures es thro throug ugh h whic which h one det deter ermi mine nes s the dut dutie ies s assoc associa iate ted d with positions and the characteristics of people to hire for those positions. a.
Job description
b.
Job specication
c.
Job analysis
d.
Job contet
e.
!one of the abo"e
#c$ easy%
&.
'he 'he info inform rmat atio ion n res resul ulti ting ng fro from m (ob (ob anal analys ysis is is is used used for for wri writi ting ng ___ _____ __..
a.
(ob descriptions
b.
wor) acti"ities
c.
wor) aids
d.
(ob contet
e.
performance st standards
#a$ easy%
*. +hic +hich h of the the fol follo lowi wing ng typ types es of of info inform rmat atio ion n can can be coll collec ecte ted d "ia "ia a (ob (ob analysis, a.
wor) acti"ities
b.
human beha"iors
c.
performance standards
d.
(ob contet
e.
all of the abo"e
#e$ moderate%
4. -nfo -nform rmat atio ion n rega regard rdin ing g (ob (ob dema demand nds s such such as lift liftin ing g weig weight hts s or wal) wal)ing ing lon long g distances is included in the information about _____ an / specialist may collect during a (ob analysis. a.
wor) acti"ities
b.
human beha"iors
c.
mac machine hines0 s0 tools ools00 eui euip pment ment00 and and wor) or) aid aids s
d.
performance st standards
e.
(ob contet
#b$ moderate%
2. -nfo -nform rmat atio ion n rega regard rdin ing g how0 how0 why why00 and whe when n a wor) wor)er er per perfo form rms s each each acti acti"i "ity ty is is included in the information about _____ an / specialist may collect during a (ob analysis. a.
wor) acti"ities
b.
human beha"iors
c.
mac machine hines0 s0 tools ools00 eui euip pment ment00 and and wor) or) aid aids s
d.
performance st standards
e.
(ob contet
#a$ moderate%
3. -nfo -nform rmat atio ion n rega regard rdin ing g the the uan uanti tity ty or or ual ualit ity y le"e le"els ls for for eac each h (ob (ob duty duty is is included in the information about _____ an / specialist may collect during a (ob analysis. a.
wor) acti"ities
b.
human beha"iors
c.
mac machine hines0 s0 tools ools00 eui euip pment ment00 and and wor) or) aid aids s
d.
performance st standards
e.
(ob contet
#d$ moderate%
. -nfor -nformat mation ion regar regardin ding g (ob5 (ob5re relat lated ed )nowle )nowledg dge e or or s)il s)ills ls and reui reuire red d perso personal nal attributes is included in the information about _____ an / specialist may collect during a (ob analysis. a.
wor) acti"ities
b.
human beha"iors
c.
human re reuirements
d.
performance st standards
e.
(ob contet
#c$ moderate%
6. -nfo -nform rmat atio ion n rega regard rdin ing g matte matters rs suc such h as phys physic ical al wor wor)i )ing ng con condi diti tion ons s and and wor) wor) schedule is included in the information about _____ an / specialist may collect during a (ob analysis. a.
wor) acti"ities
b.
human beha"iors
c.
mac machine hines0 s0 tools ools00 eui euip pment ment00 and and wor) or) aid aids s
d.
performance st standards
e.
(ob contet
#e$ moderate%
7.
'her here ar are __ _____ ___ st steps eps in in do doing a (o (ob ana analy lysi sis. s.
a.
three
b.
four
c.
"e
d.
si
e.
ten
#d$ easy%
18. 9ecid 9eciding ing how how to to use the the resul resultin ting g inform informati ation on is the the _____ _____ step step in doin doing g a (ob (ob analysis. a.
r st
b.
second
c.
third
d.
fourth
e.
fth
#a$ moderate%
11. 11.
'he 'he rst rst ste step p in cond conduct uctin ing g a (ob (ob anal analys ysis is is is ____ _____. _.
a.
deciding how to to us use the the information
b.
re"ie e"iewi wing ng rele" ele"an antt bac) bac)gr grou ound nd info inform rmat atio ion n
c.
selecting re representati"e po positions
d.
collecting da data on on (o (ob acti"ities
e.
de"e de"elo lopi ping ng a (ob (ob desc descri ript ptio ion n and and (ob (ob spe speci cic cat atio ion n
#a$ moderate%
1&. 1&. /e"i /e"iew ewing ing rele rele"an "antt bac)gr bac)groun ound d informa informatio tion n such as organ organia iatio tion n charts0 charts0 process charts0 and (ob descriptions is the _____ step in doing a (ob analysis. a.
r st
b.
second
c.
third
d.
fourth
e.
fth
#b$ moderate%
1*. 1*.
'he 'he seco second nd ste step p in con condu duct ctin ing g a (ob (ob anal analys ysis is is is ____ _____. _.
a.
deciding how to to us use the the information
b.
re"ie e"iewi wing ng rele" ele"an antt bac) bac)gr grou ound nd info inform rmat atio ion n
c.
selecting re representati"e po positions
d.
collecting da data on on (o (ob acti"ities
e.
de"e de"elo lopi ping ng a (ob (ob desc descri ript ptio ion n and and (ob (ob spe speci cic cat atio ion n
#b$ moderate%
14. ;elect ;electing ing repr represen esentat tati"e i"e posi positio tions ns to use use in the (ob (ob analy analysis sis is is the _____ _____ step step in the process. a.
r st
b.
second
c.
third
d.
fourth
e.
fth
#c$ moderate%
12. 12.
'he 'he thir third d step step in in cond conduc ucti ting ng a (ob (ob anal analys ysis is is is ____ _____. _.
a.
deciding how to to us use the the information
b.
re"ie e"iewi wing ng rele" ele"an antt bac) bac)gr grou ound nd info inform rmat atio ion n
c.
selecting re representati"e po positions
d.
collecting da data on on (o (ob acti"ities
e.
de"e de"elo lopi ping ng a (ob (ob desc descri ript ptio ion n and and (ob (ob spe speci cic cat atio ion n
#c$ moderate%
13. Collec Collectin ting g data data on (ob (ob acti"i acti"itie ties0 s0 reu reuir ired ed empl employe oyee e beha"i beha"iors ors00 wor)in wor)ing g conditions0 and human traits and abilities needed to perform the (ob is the _____ step in the (ob analysis process. a.
r st
b.
second
c.
third
d.
fourth
e.
fth
#d$ moderate% 1. 1.
'he 'he four fourth th ste step p in in cond conduc ucti ting ng a (ob (ob anal analys ysis is is is ____ _____. _.
a.
deciding how to to us use the the information
b.
re"ie e"iewi wing ng rele" ele"an antt bac) bac)gr grou ound nd info inform rmat atio ion n
c.
selecting re representati"e po positions
d.
collecting da data on on (o (ob acti"ities
e.
de"e de"elo lopi ping ng a (ob (ob desc descri ript ptio ion n and and (ob (ob spe speci cic cat atio ion n
#d$ moderate%
16.
r st
b.
second
c.
third
d.
fourth
e.
fth
#e$ moderate%
17. 17.
'he 'he fth fth ste step p in cond conduct uctin ing g a (ob (ob anal analys ysis is is is ____ _____. _.
a.
deciding how to to us use the the information
b.
re"ie e"iewi wing ng rele" ele"an antt bac) bac)gr grou ound nd info inform rmat atio ion n
c.
"eri "eriffying ing the the (ob (ob anal analys ysis is info nformat mation ion
d.
collecting da data on on (o (ob acti"ities
e.
de"e de"elo lopi ping ng a (ob (ob desc descri ript ptio ion n and and (ob (ob spe speci cic cat atio ion n
#c$ moderate%
&8. 9e"elo 9e"elopin ping g a (ob (ob descri descripti ption on and and (ob (ob speci specicat cation ion is is the ____ _____ _ step step in the the (ob (ob analysis process. a.
second
b.
third
c.
fourth
d.
fth
e.
sith
#e$ moderate%
&1. &1.
'he 'he nal nal ste step p in in cond conduc ucti ting ng a (ob (ob anal analys ysis is is is ____ _____. _.
a.
deciding how to to us use the the information
b.
re"ie e"iewi wing ng rele" ele"an antt bac) bac)gr grou ound nd info inform rmat atio ion n
c.
selecting re representati"e po positions
d.
collecting da data on on (o (ob acti"ities
e.
de"e de"elo lopi ping ng a (ob (ob desc descri ript ptio ion n and and (ob (ob spe speci cic cat atio ion n
#e$ moderate%
&&. A#n% A#n% _____ _____ shows shows the the =ow =ow of of input inputs s to and output outputs s from from the the (ob (ob bein being g analyed. a.
organiation chart
b.
process chart
c.
"alue chain
d.
(ob pre"iew
e.
(ob description
#b$ moderate% &*. +hich +hich term term refe refers rs to a writte written n statem statement ent that that desc describ ribes es the the acti"i acti"itie ties s and responsibilities of the (ob, a.
(ob sp specication
b.
(ob analysis
c.
(ob report
d.
(ob description
e.
(ob contet
#d$ moderate%
&4. A _____ _____ summa summari ries es the the person personal al ual ualiti ities0 es0 trai traits0 ts0 s)il s)ills0 ls0 and and bac)g bac)gro round und reuired for getting the (ob done. a.
(ob sp specication
b.
(ob analysis
c.
(ob report
d.
(ob description
e.
(ob contet
#a$ moderate%
&2.
+hich +hich of of the the follo followi wing ng is is incl include uded d in in the the (ob (ob spec specic icati ations ons, ,
a.
personal ualities
b.
traits
c.
s)ills
d.
reuired bac)ground
e.
all of the abo"e
#e$ easy%
&3.
+hich +hich of of the the follo followi wing ng meth methods ods is used used to gather gather (ob analys analysis is data data, ,
a.
inter"iews
b.
uestionnaires
c.
obser"ation
d.
all of the abo"e
e.
none of the abo"e
#d$ moderate%
&.
+ho is inter" inter"iew iewed ed by manage managers rs coll collect ecting ing (ob (ob anal analysi ysis s data, data,
a.
indi"idual employees
b.
groups of of em employees wi with the the same (o (ob
c.
super"isors wh who )n )now the (o (ob
d.
all of the abo"e
e.
none of the abo"e
#d$ moderate%
&6. +hich +hich of the the follo followi wing ng is not not an an ad"ant ad"antage age of of using using inter inter"ie "iews ws to to collec collectt (ob analysis data, a.
it is simple to use
b.
some some info inform rmat atio ion n may may be eag eagge gera rate ted d or or min minim imi ied ed
c.
it is uic) to collect informat mation
d.
it can can ide ident ntif ify y unc uncom ommo mon0 n0 but impo import rtan antt act acti" i"it itie ies s
e.
it can be use used d to to ep epla lain in need need for for (o (ob ana anallysis ysis
#b$ moderate%
&7. &7.
-nte -nter" r"ie iews ws oft often en inc inclu lude de ues uesti tion ons s abou aboutt ____ _____. _.
a.
super"isory responsibilities
b.
(ob duties
c.
education
d.
eperience
e.
all of the abo"e
#e$ easy%
*8. -n addit addition ion to to ident identif ifyin ying g the spec specic ic duti duties es assoc associat iated ed with with a (ob (ob00 a (ob (ob analysis should also see) to identify the _____. a.
leng length th of time time an empl employ oyee ee has has held held the the pos posit itio ion n
b.
order of importance
c.
freuency of occurrence
d.
all of the abo"e
e.
b and c only
#e$ di>cult%
*1. ?orr which ?o which of of the follow following ing (obs (obs is dire direct ct obser" obser"ati ation on not not recom recommen mended ded to collect data used in a (ob analysis, a.
assembly5line wor)er
b.
accounting cl cler)
c.
engineer
d.
receptionist
e.
salesperson
#c$ di>cult%
*&. *&.
A ___ _____ __ is the the tim time e it it ta) ta)es es to comp comple lete te a (ob (ob..
a.
(ob sp specication
b.
wor) cycle
c.
wor) wee)
d.
shift
e.
none of the abo"e
#b$ moderate%
**. **.
'he 'he a"e a"era rage ge cycl cycle e tim time e is is a#n a#n%% ___ _____ __..
a.
minute
b.
hour
c.
day
d.
wee)
e.
it depends on the specic (ob
#e$ easy%
*4. +hen +hen wor) wor)ers ers chan change ge what what they they woul would d norma normall lly y do beca because use they they are are being being watched0 _____ has occurred. a.
proacti"ity
b.
reacti"ity
c.
cycling
d.
di"erting
e.
none of the abo"e
#b$ moderate%
*2.
+hich +hich two two data data coll collect ection ion method methods s are are freu freuent ently ly used used togeth together, er,
a.
dir direct ect obser" ser"at atiion and inter nter"i "iew ewin ing g
b.
ues uesti tio onnai nnairres and direc irectt ob obser" ser"a atio tion
c.
inter"i r"iewing and uestionna nnaires
d.
diaries and inter"iewing
e.
most ar are us used in indi"idually
#a$ di>cult%
*3. Jin reco record rds s e"ery e"ery acti" acti"ity ity she she parti particip cipate ates s in at wor) wor) alon along g with with time time in in a log. log. 'his approach to data collection collection for (ob analysis is based on _____. a.
diaries
b.
inter"iews
c.
direct obser"ation
d.
uestionnaires
e.
super"isor "erication
#a$ easy%
*.
+hich +hich of the the follo followi wing ng is cons conside idere red d a uali ualitat tati"e i"e appr approac oach h to (ob (ob anal analysi ysis, s,
a.
position anal nalysis uestionnai naire
b.
inter"iews
c.
9epartment of @abor approach
d.
functional (ob analysis
e.
all are ual ualitati"e approaches hes
#b$ di>cult%
*6.
+hich +hich of the the follow following ing is is consid consider ered ed a uant uantita itati" ti"e e appro approach ach to to (ob anal analysi ysis, s,
a.
inter"iews
b.
diaries
c.
9epartment of @abor r rocedure
d.
direct obser"ation
e.
uestionnaires
#c$ di>cult%
*7.
+hat +hat form form of data data colle collecti ction on in"ol in"ol"es "es reco record rding ing wor) wor) acti acti"it "ities ies in in a log, log,
a.
inter"iews
b.
diaries
c.
direct obser"ation
d.
uestionnaires
e.
none of the abo"e
#b$ easy%
48. +hich +hich of the the follo followi wing ng is not not one one of the the basic basic acti"i acti"itie ties s includ included ed in in a positi position on analysis uestionnaire, a.
performing s)illed acti"ities
b.
being physically acti"e
c.
operating euipment
d.
processing information
e.
all all ar are inc inclu lud ded in a pos posit itio ion n ana analy lysi sis s ue uest stio ionn nnai airre
#e$ moderate%
41. 'he ____ _____ _ assig assigns ns a uant uantita itati" ti"e e score score to to each each (ob (ob based based on its its deci decisio sion5 n5 ma)ing0 s)illed acti"ity0 physical acti"ity0 euipment operation0 and information5 processing characteristics. a.
9epartment of of @a @abor r rocedure
b.
position anal nalysis u uestionnai naire
c.
functional (o (ob an analysis
d.
log approach
e.
all of the abo"e
#b$ moderate%
4&.
+hich +hich uan uantit titati ati"e "e (ob (ob analys analysis is tech techni niue ue can can be be condu conducte cted d onli online, ne,
a.
position anal nalysis uestionnai naire
b.
9epartment of of @a @abor r rocedure
c.
functional (o (ob an analysis
d.
all of the abo"e
e.
none of the abo"e
#a$ di>cult%
4*.
+hich +hich of of the the follo followi wing ng is is inclu include ded d in a func functio tional nal (ob analys analysis, is,
a.
the the ete etent nt to to whic which h spec speci ic c inst instru ruct ctio ions ns ar are nece necessa ssary ry to to perf perfor orm m the the tas) tas)
b.
the the ete etent nt to to whic which h reas reason onin ing g and and (udg (udgme ment nt are are re reui uire red d to per perfo form rm the the tas tas) )
c.
the the mat mathe hema mati tica call abi abili lity ty reui euirred to perf perfor orm m the the tas) tas)
d.
the the "er "erba ball and and lang langua uage ge faci facili liti ties es reu reuir ired ed to perf perfor orm m the the tas) tas)
e.
all of the abo"e
#e$ moderate%
44.
Most Most (ob (ob descri descripti ptions ons contai contain n sect section ions s that that co"er co"er _____. _____.
a.
(ob summary
b.
standards of of performance
c.
wor)ing co conditions
d.
all of the abo"e
e.
none of the abo"e
#d$ easy%
42.
Bne uses uses infor informat mation ion from from the the _____ _____ to writ write e a (ob (ob speci specicat cation ion..
a.
(ob summary
b.
(ob identication
c.
(ob description
d.
standards fo for pe performance
e.
(ob ad"ertisement
#c$ moderate%
43. +hat +hat type type of info informa rmatio tion n is conta containe ined d in the the (ob (ob ident identic icati ation on sectio section n of a (ob (ob description, a.
(ob title
b.
(ob summary
c.
relationships statement
d.
ma(or fu functions or or a ac cti"ities
e.
all of the abo"e
#a$ di>cult% 4. +hich +hich secti section on of a (ob (ob descri descripti ption on shoul should d dene dene the the limit limits s of the the (obho (obhold lders ers authority0 direct super"ision of other personnel0 and budgetary limitations, a.
(ob identication
b.
(ob summary
c.
relationships
d.
responsibilities an and du duties
e.
pay le"els
#d$ moderate%
46. +hen +hen is an empl employe oyerr reui reuire red d to ma) ma)e e a Drea Dreasona sonable ble accomm accommoda odatio tion nE for a disabled indi"idual, a.
any any tim time e a dis disab able led d ind indi" i"id idua uall app appli lies es for for a pos posit itio ion n
b.
empl employ oyer ers s are are only only enco encoura urage ged d to to ma) ma)e e rea reaso sonab nable le acco accomm mmod odat atio ions ns
c. when when a dis disab able led d ind indi" i"id idua uall has has the the nec neces essa sary ry s)il s)ills ls00 edu educa cati tion on00 and and eperience to perform the (ob0 but cant because of the (obs current structure d.
when hen it it wo would uld pr presen esentt an an und undue ue har hardship ship
e.
when hen the (ob function is is essenti ntial
#c$ moderate%
47. Job duties duties that that emplo employee yees s must must be be able able to to perf perform orm00 with with or with without out reasonable accommodation0 are called _____. a.
essential (ob functions
b.
(ob reuirements
c.
primary (ob acti"ities
d.
wor) acti"ities
e.
all of the abo"e
#a$ easy%
28. 'he (ob (ob speci specica catio tion n ta)es ta)es the the (ob descri descripti ption on and and answe answers rs the the uesti uestion0 on0 _____, a.
+hat +hat hum human an trai traits ts and and ep eperi erienc ence e are are reu reuir ired ed to do this this (ob (ob wel welll
b.
+hen +hen wil willl the the sup super er"i "iso sorr be comp comple lete tely ly sati satis sed ed wit with h a wor wor)e )er rs s wor wor) )
c.
+hat +hat are are the the four four main main acti acti"i "iti ties es ma)i ma)ing ng up this this (ob (ob
d.
ow ow man many y oth other er empl employ oyee ees s are are a"ai a"aila labl ble e to to per perfo form rm (ob (ob func functi tion ons s
e.
+hat +hat are are the the perf perfor orma manc nce e stan standa dard rds s for for the the (ob (ob
#a$ di>cult%
21. +hen +hen lling lling (obs (obs with with untra untraine ined d peopl people0 e0 the the (ob (ob speci specica catio tions ns may may includ include e _____. a.
uality of training
b.
length of of pr pre"ious se ser"ice
c.
pre"ious (ob performance
d.
physical traits
e.
all of the abo"e
#d$ moderate%
2&. +hich +hich of the the follo followi wing ng wor) wor) beha" beha"ior iors s is consi consider dered ed Dgener DgenericE icE or or import important ant to to all (obs, a.
industriousness
b.
intelligence
c.
eperience
d.
morality
e.
moti"ation
#a$ moderate% 2*. All of of the foll followi owing ng wor) wor) beha" beha"ior iors s are are consid consider ered ed Dgener DgenericE icE or impor importan tantt to all (obs ecept _____. a.
thoroughness
b.
attendance
c.
eperience
d.
schedule =e =eibility
e.
industriousness
#c$ moderate%
24. _____ _____ mean means s assign assigning ing wor) wor)ers ers add additi itiona onall same5l same5le"e e"ell acti" acti"iti ities0 es0 thus thus increasing the number of acti"ities they perform. a.
Job rotation
b.
Job enrichment
c.
Job assignment
d.
Job enlargement
e.
Job ad(ustment
#d$ easy%
22.
_____ _____ mean means s system systemati atica cally lly mo"ing mo"ing wor) wor)ers fro from m one (ob to anot another her..
a.
Job rotation
b.
Job enrichment
c.
Job assignment
d.
Job enlargement
e.
Job ad(ustment
#a$ easy%