case 2

MARILYN MATHEW 14A1HP037

CHAPTER 2: Performance Management Process CASE STUDY STUDY 2: Disrupted Lins in t!e Performance Management Process at "#mega$ %nc&' (a& Prere)uisites Prere)uisit es

Performance P*anning

 There is not much of a stroner connection !et"een the #rere$uisites #rere$uisites an% the #erformance #&annin #rocess' (rom the case) it can !e seen that the #rere$uisites name&*+ ,a- .no"&e%e of the orani/ations orani/ations mission an% strateic oa&s ,!- .no"&e%e .no"&e%e of the o! in $uestion $uestion "ere a&rea%* ta2en into consi%eration' ut these "ere not use% in the #erformance #&annin #rocess' The manaers an% the em#&o*ees ha% aree% on a set of oa&s' ut these oa&s cou&% not re&ate to meet the orani/ations main oa& i'e' of #roi%in hih5$ua&it* customer serice) as the &in2 !et"een the t"o "as !ro2en' Een thouh the o! %escri#tion "as &ai% %o"n) it %i% not %escri!e the 2no"&e%e) s2i&& an% a!i&ities that "ere re$uire% to accom#&ish the o!'

(+& Performance P*anning

Performance E,ecution

 There is the &in2 !et"een #erformance #&annin #&annin an% e6ecution e6ecution in the orani/ation' It is mentione% that the manaers set #erformance oa&s for each em#&o*ee' (urthermore) (urthermore) after the trainin) the em#&o*ees "ere ien fee%!ac2 f ee%!ac2 rear%in their #erformance an% %urin the o! the* "ere ien fee%!ac2 rear%in their stan% in re&ation to their sa&es $uotas' Hence) it can !e sai% that !oth the manaers manae rs an% em#&o*ees ha% un%erstan%in of their oa&s an% time&* fee%!ac2 "as ien so as to achiee these oa&s'

(c& Performance E,ecution

Performance Assessment

As mentione% in the case) it can !e seen that the main issue the com#an*s em#&o*ees are facin is rear%in the #erformance assessment as the* hae no "a* of monitorin their o"n #roress to"ar%s their $uotas' Hence) it can !e sai% that there is no stron &in2 !et"een the #erformance e6ecution to #erformance assessment' A&so) as the 2e* accounta!i&ities an% s2i&&s "ere not i%entie%+ the maner ust %ocumente% the sa&es resu&ts'

(d& Performance Assessment

Performance Re-ie.

 There is no forma& assessment assessment #roce%ure in the oranisation "hich has !ro2en the &in2 to #erformance reie" #rocess' Een thouh the manaer an% the em#&o*ee met an% %iscusse% the #roress) the* %i% not hae a s#ecic form to fo& &o" an% hence a&& the %iscussions "ere not %ocumente%'

(e& Performance Re-ie.

Performance rene.a* and recontracting recontract ing

As the #erformance reie" #rocess is not s#ecie% or mentione% m entione% c&ear&*) it is %i8cu&t to i%entif* the #arameters "herein the #erformance is oin %o"n an% "here it is oin oo%' Hence) there cannot !e an* #rocess for rene"a& or recontractin'

MARILYN MATHEW 14A1HP037

(f& Performance rene.a* and recontracting recontract ing

Prere)uisites Prere)uisit es

As there is no rene"a& or recontractin #rocess in #&ace) it cannot !e &in2e% to the #rere$uisites that are re$uire%' To 6 the %isru#te% &in2s) the fo&&o"in fo&& o"in ste#s can !e fo&&o"e%9 2' To

2a& Performance P*anning

Performance E,ecution

 To  To strenthen the &in2 !et"een #rere$uisites an% #erformance #&annin #rocess the the franchise can %ee&o# o! %escri#tions an% an a##raisa& form "hich &ists a&& the accounta!i&ities of the em#&o*ees' It shou&% a&so e6#&ain on "hat #arameters their #erformance "i&& !e u%e%' A&so) the orani/ations mission of #roi%in hih5$ua&it* customer serice nee%s to !e communicate% throuh the oa&s "hich are set an% the #erformance shou&% !e ea&uate% on the !asis of the same'

2+& Performance P*anning

Performance E,ecution

 This &in2 a&rea%* e6ists e6ists in the orani/ation an% it "i&& im#roe "hen the em#&o*ees em#&o*ees start hain a !etter un%erstan%in as to "hat their #erformance &ee& shou&% !e in or%er to receie hih #erformance ratins %urin the assessment'

2c& Performance Performance E,ecution

Performance Performance Assessment

 The em#&o*ees hae to !e ien reu&ar reu&ar u#%ates on the com#arison of the the num!er of  sa&es the* hae achiee% an% ho" man* the* shou&% !e achiein' achiein' A&so) an* %etai&s rear%in the customer fee%!ac2 "hich has !een receie% a&on "ith the fee%!ac2 from their res#ectie manaers on their #erformance #erf ormance in %i:erent tas2s shou&% !e informe% to the em#&o*ee'

2d& Performance Assessment

Performance Re-ie.

A stan%ar%i/e% a##raisa& form "i&& resu&t in the im#roement of the reie" #hase an% it "i&& strenthen the &in2 "ith the #erformance assessment #rocess'

2e& Performance Re-ie.

Performance rene.a* and recontracting recontract ing

 There has to !e a forma& forma& meetin set !et"een the manaer an% em#&o*ee for the #erformance reie" "herein there shou&% !e "ritten oa&s an% a stan%ar%i/e% a##raisa& form' This meetin shou&% !e use% to reassess the oa&s "hich ha% !een set) to ensure that the orani/ations nee%s are !ein met) to come u# "ith i%eas for areas of im#roement) an% re%o the #rocess aain'

2f& Performance rene.a* and recontracting recontract ing

Prere)uisites Prere)uisit es

If the orani/ations nee%s are !ein met then the orani/ationa& oa&s remain unchane% an% the #rere$uisites are in a&inment to !ein the #rocess aain' If the orani/ations nee%s are not !ein met) then the orani/ationa& oa&s an% in%ii%ua&  o! %escri#tions hae to !e chane% chane% accor%in&* so as to meet the %esire% nee%s of the orani/ation'

MARILYN MATHEW 14A1HP037

CASE STUDY STUDY /: Performance Management at t!e Uni-ersit0 of 1!ana (& The a&me Li!rar* as mentione% is the main &i!rar* in the ;niersit* of
2no" 2no"&e &e% %e e of of the the ora orani ni/a /ati tion ons s missi mission on an% an% stra strate tei ic c oa oa&s &s

!-

2no"&e%e of the o! in $uest estion ion'

 The settin of the orani/ations orani/ations mission an% strateic oa&s a&&o"s to the c&ear %enition of the #ur#ose of the orani/ation' * this it can esta!&ish simi&ar oa&s !* fo&&o"in the to#5%o"n a##roach unti& each of the em#&o*ee has formu&ate% their o"n in%ii%ua& oa&s "hich are in a&inment to the oa&s of the orani/ation' No") a  o! ana&*sis %enes the o! %uties so that the criteria for success success at the o! &ee& can !e %ene%' The o! ana&*sis a&so he&#s in a&inin the in%ii%ua&s oa&s to orani/ationa& oa&s' It has !een mentione% in the case that no s*stematic o! ana&*sis "as con%ucte% for f or an* of the o!s in the &i!rar*' #rocess "hich is use% to to !rea2 a o! into its com#onents com#onents an% is 2& =o! ana&*sis9 the #rocess use% to i%entif* tas2s associate% "ith the #articu&ar o!' A a&i%ate% tas2 &ist of a #articu&ar o! is the 2e* %e&iera!&e of the o! ana&*sis' The tas2s &ist is of reat im#ortance as it is use% as a foun%ation for the o! %escri#tion) orani/ationa& assessment too&s an% se&f5assessment se&f5assessment too&s' As a&me Li!rar* %i% not hae a com#rehensie o! ana&*sis for a&& the #ositions in the orani/ation) the* "ere cou&% not %ee&o# #recise criteria to ea&uate the e:ectieness of these #ositions' Not hain a oo% o! %escri#tion ma%e the a&inment of the o! functions to the orani/ationa& oa&s an% o!ecties a %i8cu&t %i 8cu&t tas2' A oo% o! ana&*sis an% o! %escri#tion uarantees that the em#&o*ees are a!&e to see the %irect re&ationshi# !et"een the o! com#etencies) com#e tencies) the o! %escri#tions) an% the orani/ations an% in%ii%ua&s oa&s an% o!ecties' If the &in2 is am!iuous) then manaers an% em#&o*ee miht not un%erstan% "hat are the %uties an% tas2s that nee% to !e accom#&ishe% to meet the orani/ations oa& an% o!ecties'

MARILYN MATHEW 14A1HP037 A !a% o! ana&*sis an% %escri#tion &ea%s to an im#ro#er #erformance #&annin "hich eentua&&* &ea%s to ina%e$uate #erformance e6ecution) #erformance assessment an% reie" criteria as mentione% a!oe' This en%s e n%s u# ham#erin the rene"a& an% recontractin #rocess' Thus) this is ho" #oor im#&ementation of o! ana&*sis im#acts the >o" of #erformance manaement #rocess as a "ho&e'  To im#roe the im#&ementation of the o! ana&*sis in the #rere$uisites criteria+ the /& To rst ste# "ou&% ino&e con%uction of a o! ana&*sis for a&& o!s "ithin the a&me Li!rar* s*stem' This cou&% !e %one !* con%uctin interie"s "ith em#&o*ees "ho #erform the o!' ?uestionnaires can !e >oate% an% o!serations can !e ma%e %urin the #erformance of a o! to un%erstan% the fun%amenta&s for the accom#&ishment of the o!' The most e:ectie "a* to con%uct a o! ana&*sis is to com!ine the too&s that are a&rea%* aai&a!&e'  The o! ana&*sis can !e use% use% to %ee&o# a &ist of re$uire% re$uire% tas2s' It can can a&so !e use% to &ist out the 2no"&e%e) s2i&&) an% a!i&ities that are re$uire% to #erform the tas2s'  The tas2s nee% to !e ea&uate% on the !asis of their %eree of of im#ortance+ "hich can !e %one !* &istin %o"n a&& a& & the tas2s an% then ratin them !ase% on their critica&it*' critica&it*'  This "ou&% a&&o" the tas2s to !e !e ran2e% %e#en%in on ho" ho" fre$uent&* it has to !e !e #erforme% an% ho" critica& it is to the o!' After a&& the o!s an% tas2s hae a&& !een ana&*se%) the o! %escri#tions #ertainin to the same can !e %ee&o#e%' As mentione% in the cha#ter) @ccu#ationa& Informationa& Net"or2 ,@NET- is a too& that can !e use% to "rite o! %escri#tions' This o! %escri#tion "i&& #roi%e the criteria "hich &ater on "i&& !e use% for #erformance measurement' Hence) "ithout a oo% o! %escri#tion it is %i8cu&t to %etermine "hether the em#&o*ees are meetin the oa&s an% o!ecties of the orani/ation'