Canteen Questionnaire

NATIONAL INSTITUTE OF FASHION TECHNOLOGY, CHENNAI DEPARTMENT OF FASHION MANAGEMENT STUDIES

Customer satisfaction in NIFT canteen- Chennai 

Dear all, We are the students of Master of Fashion Management in NIFT, Chennai. This is a survey for  analysing analysing the customer customer satisfaction satisfaction in NIFT canteen. It is being done as a part of course course curriculum curriculum (Marketing Research & SPSS) of NIFT. Kindly participate in the survey and help us to complete this survey.

1. How often do you eat in canteen?

[ ] 1-3 days a week

[ ] 3-5 days a week

[ ] All days

[ ] Not at all

2. Are you comfortable with the time slot of canteen?

[ ] Yes

[ ] No

Suggest the suitable time slot ________________________________________________ ___________________________________________________  ___ 

3. Are you satisfied with menu provided in the canteen?

[ ] Yes

[ ] No

4. Is the canteen maintained cleanly?

[ ] Yes

[ ] No

5. Do you prefer Non-Veg to be included in normal menu?

[ ] Yes

[ ] No

6. Are you satisfied with special meals provided on Wednesday?

[ ] Yes

[ ] No

7. What is your opinion about canteen ambience?

[ ] Poor

[ ] Fair

[ ] Good [ ] Excellent

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8. Please rate the following parameters when canteen is considered? (5- Strongly Agree, 4- Agree, 3- Agree or Disagree, 2- Disagree, 1- Strongly Disagree)

Price

5

4

3

2

1

Quality of food

5

4

3

2

1

Cleanliness

5

4

3

2

1

Variety

5

4

3

2

1

Service

5

4

3

2

1

9. Do you use suggestion box regularly? [ ] Yes

[ ] No

If yes, are the complaints rectified? [ ] Yes

[ ] No

10. Give your suggestions for improvement of canteen?  __________________________________________________________________________   ___________________________________________________________________________ 

Personal Details:

11. Name (Optional): ___________________________________  12. Gender: [ ] Male

[ ] Female

13. Department: _________________________________  14. Day scholar (or) Hosteller: ________________________ 

Thank you for participating with us in this survey. Have a nice day…..!

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