BPM Multiple Choices 1. Phase 5 of the BPTrends process redesign methodology is known as A
Roll out process
B
Analyse process
C
Understand project
D
Redesign process
E
Implement redesigned process
2. Which of the following is not included in the BPM discipline A
Automate the primary activities of the firm
B
Radically reduce the cost of business interactions
C
Make deep structural adjustments
D
Provide self-service that delights
E
Radically alter relationships with suppliers and customers
3. Promoting the organisation’s products and services is a business function of A
Finance and accounting
B
Human resources
C
Sales and marketing
D
Research and development
E
Production
4. Which of the following issues is not typically considered under the industry based view of strategy A
Cost reduction
B
Retention of customers and suppliers
C
Economies of scale
D
Product differentiation
E
Employee retention
5. The primary aim of an Enterprise Resource Planning system is to A
Ensure that systems communicate properly with each other
B
Ensure that all business business processes in an organisation are captured and documented
C
Fully integrate all key business processes into one software solution
D
Enable all employees to access all business processes in real time
E
Provide a strategic pathway for effective process process mapping
6. The system which co-ordinates many processes associated with customer engagement and interaction called a A
Supply chain system
B
Enterprise resource planning system
C
Human resources system
D
Customer relationship management system
1
E
Product lifecycle system
7. A concept map: A
Enables and facilitates the decomposition of a value chain
B
Is a strategic map of entire organization
C
Defines business architecture
D
Is important for assessing process risk
E
Helps senior managers allocate scarce resources
8. Another name for support processes is A
Management processes
B
Strategic processes
C
Enabling processes
D
Core processes
E
Primary processes
9. Under the gap model, a lack of information would usually be classified as a A
Cause
B
Problem
C
Process
D
Consequence
E
As-is process
10. Under the gap model, losing market share would usually be classified as a A
Cause
B
Problem
C
Consequence
D
Process
E
Desired measure
11. The acronym BPMN stands for A
Business project modelling notation
B
Business process modelling notation
C
Bi-lateral process modelling notation
D
Bi-lateral project modelling notation
E
Business process mistake notation
12. Within the BPMN, a rectangle with square corners is called a/an A
Decision
B
System/Thing
C
Activity
D
Measurement
E
Gateway
2
13. In a typical procurement process, the document identifying the material needed, the quantity needed and date it is needed is known as a A
Material requisition
B
Purchase requisition
C
Stock requisition
D
Purchase order
E
Supply order
14. In a typical procurement process, an agreement to purchase the stated material, for the price stated, or stated terms, is called a A
Purchase agreement
B
Purchase order
C
Requisition order
D
Material price order
E
Terms buying order
15. In a manufacturing environment the fulfilment process is also known as the A
Sales process
B
Customer satisfaction process
C
Create sales order
D
Procurement process
E
Order-to cash process
16. Fulfilling customer orders directly from the inventory of finished goods is called A
Sell-to-order
B
Configure-from-stock
C
Procure-and-order
D
Effective-delivery
E
Sell-from-stock
17. Product routing consists of six operations. Which of the following is the odd one out A
Material staging
B
Assembly
C
Initial inspection
D
Move to storage
E
Final inspection
18. The process concerned with creating new products based on factors such as market research and new production techniques is called A
Engineering design
B
Product design
C
Product segmentation
D
Product research
E
Product engineering
3
19. Conduct interviews and draft strawman as-is process fits within which of the following re-design methodology stages A
Phase 1 Define the need (‘To Be’)
B
Phase 2 Agree the current ‘As-Is’ process
C
Phase 3 Analysis & Concept Design of ‘To-Be’ (how we want the new process to work)
D
Phase 4 Detailed Design (how ‘to-be’ will work in detail)
E
Phase 5 Implementation, Institutionalisation & Improvement
20. Which of the following is considered to be a generic building block of competitive advantage A
Effectiveness
B
Productivity
C
Capability
D
Innovation
21. Measures which tell you about the results achieved by sub-processes, or activities within the process or value chain are called A
External measures
B
Financial measures
C
Internal measures
D
Strategic measures
E
Customer measures
22. An information system which supports the execution of individual activities in a process and helps organisations co-ordinate work across functions is known as A
An enterprise system
B
A universal system
C
A transaction processing system
D
A procurement system
E
A fulfilment system
23. Enterprise systems play a vital role in all of the following activities except A
Monitoring processes
B
Evaluating processes
C
Capturing and storing processes
D
Executing processes
24. A comprehensive collection of all of the activities that are performed to design, produce, market, deliver, and support a product line is known as a A
Supply chain
B
Knowledge chain
C
Value chain
D
Secondary chain
E
Competitive chain
4
25. Which of the following primary activities is not a specific component of Porter’s generic value chain A
Strategy
B
Inbound logistics
C
Outbound logistics
D
Marketing and sales
E
Operations
26. A system which transforms natural resources or raw materials and components into finished products then delivered to end customers is known as A
An enterprise resource planning system
B
A manufacturing system
C
A supply chain management system
D
A knowledge management system
E
A product lifecycle system
27. The primary purpose of a Knowledge Management system is to A
Collect tacit knowledge and experience and transform it into tangible information
B
Ensure that all knowledge is distributed efficiently through the organisation
C
Document all information so that it is accessible by everyone
D
Provide a link between knowledge and business processes
E
Develop the minds of knowledge workers
28. If it is assumed that sales calls directly relate to the volume of sales made, we can say that sales calls scheduled is a ______ indicator of successful sales A
Cashflow
B
Lagging
C
Financial
D
Profitability
E
Leading
29. The aim of a worksheet is to A
Describe the attributes and resources that support processes in a value chain
B
To outline the strategic goals of the organisation
C
To ensure that every process is accounted for
D
To enable functional and silo thinking to be eradicated
E
Describe the relationship between stakeholders and strategy
30. Differences between measures of performance of the As-Is process and the To-Be process is known as A
Planning gap
B
Reality gap
C
Operational gap
5
D
Performance gap
E
Capabilities gap
31. Differences between how things are done now and how they could or should be performed is known as A
Performance gap
B
Reality gap
C
Capabilities gap
D
Planning gap
E
Operational gap
32. The normal process flow hierarchy is A
Sub-Process, Process, Business Process, Value Chain
B
Value Chain, Business Process, Process, Sub-Process
C
Business Process, Value Chain, Sub-Process, Process
D
Process, Sub-Process, Value Chain, Business Process
33. In the BPMN, an event is represented as A
A triangle
B
A rectangle
C
A circle
D
An arrow
E
A square
34. A document that identifies the materials needed, the quantity needed and the date it is needed is called A
A purchase order
B
A requisition order
C
A packing list
D
A purchase requisition order
E
A planning and delivery order
35. Processes associated with supply chain management and customer relationship management are known as A
Business processes
B
Intra-company processes
C
Inter-company processes
D
Manufacturing processes
E
Logistics processes
36. In fulfilment, which is the odd one out A
Sales
B
Manufacturing
C
Accounting
6
D
Warehouse
37. Which document is not found in a normal fulfilment process A
Quotation
B
Packing list
C
Customer invoice
D
Goods requisition
E
Sales order
38. Data which describes key entities associated with a company, including customers,vendors, products and employees is called A
Production data
B
Transactional data
C
Master data
D
Organisational data
E
Primary data
39. Which of the following is not a step in the standard plan to produce process in supply chain management A
Supply network forecasting
B
Production capacity planning
C
Material logistics
D
Production & material scheduling
E
Capacity planning
40. Which of the following is commonly adopted to assist managers to focus on various functions and processes within their firms A
Systems activity map
B
Business process strategy
C
Value chain
D
Product chain
E
Process chain
41. Phase 1 of the BPTrends process redesign methodology is A
Analyse business processes
B
Align business architecture
C
Understand project
D
Redesign business processes
E
Monitor existing business processes
42. The most accurate example of needs based positioning is A
Serving the needs of all suppliers
B
Serving the needs of a particular market segment
C
Positioning products to serve a particular group of customers
7
D
Serving most or all the needs of a particular group of customers
E
Positioning for competitive advantage
43. Long range strategic decisions about which products and services to produce are typically made by A
Senior managers
B
Middle managers
C
Supervisors
D
Operational managers
E
Production managers
44. Product information is an example of A
Transactional data
B
Master data
C
Production data
D
Strategic data
E
Operational data
45. Factory location information is an example of A
Organisational data
B
Transactional data
C
Operational data
D
Strategic data
E
Mater data
46. Ordering supplies is an example of a A
Support process
B
Core process
C
Management process
D
Supply chain process
E
Strategic process
47. IT infrastructure is an example of a A
Support process
B
Core process
C
Management process
D
Supply chain process
E
Strategic process
48. Which of the following in not a step in defining a preliminary business case A
Define the As-is process
B
Determine what the As-is process is or isn’tdoing now
C
Define what the T-o-be process should do when completed
D
Consider how you will bridge the capability gap
8
E
Ensure all stakeholders have formally signed off the process scope
49. Which of the following problems are not normally associated with support or enabling processes A
Employee problems
B
IT problems
C
Facilities, Equipment and location problems
D
Accounting and bookkeeping problems
E
Inbound and outbound logistical problems
50. A person who uses ICT to create, acquire, process and synthesise information is called a A
Strategic analyst
B
Knowledge analyst
C
Knowledge worker
D
Strategic worker
E
Knowledge strategist
51. Which of the following is not a transformational key driver espoused by Fingar A
Knowledge as business capital
B
Jumbo transportation
C
The internet
D
Automation focus on outward facing business processes
E
Matching of IT infrastructure and measurement methodology
52. In Porter’s model, which is not one of the five forces? A
Suppliers
B
Customers
C
Liquidators
D
Substitute products and services
E
Potential new entrants
53. According to Porter, organisations can choose from the following strategies to compete except A
Improvisation
B
Cost leadership
C
Differentiation
D
Niche specialisation
54. A system which integrates all of the key business processes into one software solution so that information flows seamlessly through the business is known as A
An information system
B
An ERP system
C
A workflow system
D
A business system
E
A business process syste,
9
55. The primary purpose of a customer relationship management system is to A
Ensure that customers are targeted effectively
B
Ensure customers are satisfied with the service provided to them
C
Manage the attraction and then the retention of customers by enhancing customer
responsiveness D
Increase profit and revenue
56. Which of the following statements about business process architecture is not true? A
It defines how business processes work together to add value
B
It is the most effective strategic framework available to achieve organisational goals
C
It links organisational goals to strategic goals
D
It provides a basis for prioritising change initiatives
E
It is a key to facilitating effective organisational alignment
57. Which of the following is not a step in creating business process architecture? A
Identify a specific value chain
B
Use a worksheet to depict each process
C
Determine the strategic goals you wish the value chain to achieve
D
Ensure that every sub-process has been documented and signed off by all stakeholders
E
Subdivide the value chain into its major processes
58. According to Madison, which of the following is not a symptom of a broken process? A
Data redundancy is common
B
Too many reviews and sign-offs
C
Things take too long
D
Customers are relatively satisfied with the service they receive
E
Nobody manages the total process
59. Which of the following is not included in the task complexity continuum? A
Strategic and integrated processes
B
Specific activities and tasks
C
Mid level processes
D
High level processes
60. In a process diagram, the top swimlane is normally reserved for the A
Sales department
B
Finance department
C
Purchasing department
D
Manufacturing department
E
Customer
61. A system that organises enhances and expedites intra- and inter-firm knowledge management centred around a corporate knowledge base or repository is called a
10
A
Workflow system
B
Knowledge management system
C
Business process system
D
Tacit system
E
Human capital management
62. According to Porter, the primary reason why the concept of ‘fit’ is fundamental to competitive advantage is because A
It enables all business processes to be aligned to the organisation
B
It separates core activities from support and management activities
C
It allows for the most efficient allocation of scarce resources
D
It is difficult for a competitor to match a package of interlocked activities
63. A document that provides verification that the specified goods have been received is called a A
Verification document
B
Critical receipt document
C
Verification receipt document
D
Goods receipt document
E
Purchasing receipt document
64. A document that contains an itemised list of the materials sent or the services provided to the customer along with the cost of items plus any discounts, taxes, shipping ot other charges, is called a A
Bill of lading
B
Invoice
C
Materials advice
D
Pricing list
E
Materials summary
65. What kind of organisational structure does ‘Magal’ promote A
Divisional
B
Functional
C
Departmental
D
Process
E
Institutional
66. In porter’s view, which of the following best describes strategic positioning A
Positioning for growth
B
Positioning for strategic advantage
C
Positioning for lower costs
D
Setting effective strategic goals
E
Performing different activities than rivals
67. In porter’s view, which of the following best describes operational effectiveness
11
A
Performing similar activities better than rivals perform them
B
Matching competitor capabilities
C
Producing higher profits than competitors
D
Having better customer service than competitors
E
Operating at maximum capacity
68. The name of a person requesting material is an example of A
Transactional data
B
Organisational data
C
Master data
69. Filling an order from stock is an example of A
Support process
B
Core process
C
Strategic process
D
Management process
E
Production process
70. Scalability is A
The ability of an enterprise system to scale back operations
B
A concept related to the number of processes which can be handled by an enterprise system
C
The ability of an enterprise system to cater for increases and decreases in users
D
The systematic increase in the number of applications in an enterprise solution
E
A concept related to the number of users or the volume of operations a given
hardware/software combination can handle 71. In a process diagram, organisational departments responsible for activities are depicted as A
Head office units
B
Silos
C
Swimlanes
D
Process owners
E
Swimming channels
72. Which of the following is not a step in a typical procurement process? A
Creating a purchase requisition
B
Creating and sending a purchase order
C
Receiving an invoice from a supplier
D
Receiving a supply note from a customer
73. Which of the following functional areas in not included in a typical procurement process? A
Warehouse
B
Purchasing
C
Accounting
D
Manufacturing
12
E
Human Resources
74. Which of the following is not a step in a typical fulfilment process? A
Receive customer purchase order
B
Create sales order
C
Prepare shipment
D
Create and send invoice
E
Create a detailed costing analysis
75. The two most common fulfilment methods are A
Sell-to-order and configure-from-stock
B
Procure and sell and effective delivery
C
Effective delivery and configure-to-order
D
Configure-to-order and sell-from-stock
E
Sell-to-order and effective delivery
76. A document identifying all the materials or parts needed to make a unit of finished products is called a A
Materials requisition list
B
Picking document
C
Packing materials list
D
Bill of materials
E
Materials picking list
77. The process which defines the steps or operations necessary to create a product is called A
Product routing
B
Product design
C
Production capacity
D
Intercompany production
E
Stepped integration
78. Which of the following is not a phase in the BPTrends process re-design methodology? A
Implement redesigned business process
B
Formulate strategic initiatives
C
Understand the project
D
Redesign business processes
E
Analyse business processes
79. _____ _____ _____ are more economical than variable order quantities because they have been pre-determined to minimise costs. A
Economic order quantities
B
Determined order quantities
C
Planned economic quantities
D
Planned material quantities
13
E
Fixed order quantities
80. Which of the following is not included under Kaplan and Norton’s balanced scorecard approach A
Process measures
B
Financial measures
C
Growth measures
D
Customer measures
E
Strategic measures
81. Harmon’s main criticism of Kaplan and Norton’s balanced scorecard approach is that A
It does not take strategy into account
B
It supports and entrenches functional specialisation
C
There is too much emphasis on process redesign
D
It is not effectively communicated through the organisation
82. Under the balanced scorecard approach, percentage of sales from new products would be classified as A
An internal measure
B
A customer measure
C
An innovation and learning measure
D
A financial measure
83. Under the balanced scorecard approach, time allotted to develop the next generation of products would classified as A
An internal business measure
B
A customer measure
C
An innovation and learning measure
D
A financial measure
84. ‘Re-design approved and initiated’ fits within which of the following re-design methodology stages? A
Phase 1
B
Phase 2
C
Phase 3
D
Phase 4
E
Phase 5
85. ‘Create steering team and identify project facilitator’ fits which of the following re-design methodology stages? A
Phase 1
B
Phase 2
C
Phase 3
D
Phase 4
14
E
Phase 5
86. The process that focuses on the entire relationship between a company and its suppliers is referred to as the A
Source-to-settle process
B
Integrated supplier process
C
Customer-to-supplier settlement process
D
Demand-to-order process
E
Idea-to-market process
87. The process that helps companies to create a funnel of ideas that they can assess to determine the most viable end products for development is called the A
Source-to-settle process
B
Integrated supplier process
C
Customer-to-supplier settlement process
D
Demand-to-order process
E
Idea-to-market process
88. A list of orders for which invoicing is due is called a A
Stock expectancy list
B
Sales settlement list
C
Delivery due list
D
Billing due list
89. A situation where there is insufficient stock in inventory to meet customer demand is referred to as a A
Customer delay
B
Stock out
C
Inventory short outage
D
Stock re-order point
E
Bad stock day
90. In BPM, the term used to assess and measure whether a process is achieving its objective is called a A
Business process measure
B
Key performance indicator
C
Key process measure
D
Business performance measure
E
Key performance measure
91. In a manufacturing environment, such as Super Skateboard Builders, some companies are required to purchase materials directly from other companies according to business requirements. This is know as Business-to-business XX
15
92. In BPM, a statement that defines some policy or practice of the business is called a A
Policy guideline
B
Business rule
C
Process task
D
Policy definition
E
Business task
93. A tool that defines the concepts and relationships that a knowledge worker relies on is called a A
Strategy activity map
B
Process map
C
Activity map
D
Cognitive map
94. In the gap model, poor business rules are classified as a A
Cause
B
Consequence
C
Liability
D
Problem
E
Process
95. The term given to someone who has a vested interest in the process that we are tring to change is A
Manager
B
Chief Executive Officer
C
Stakeholder
D
Process engineer
E
Project manger
96. Finance and Accounting in a manufacturing firm is an example of a A
Support process
B
Core process
C
Management process
D
Supply chain process
E
Strategic process
97. A receiving point is an example of A
Transactional data
B
Organisational data
C
Production data
D
Strategic data
E
Master data
98. A shipping point is an example of
16
A
Master data
B
Strategic data
C
Transactional data
D
Organisational data
E
Production data
99. Senior managers of a company are most likely to use a(n) _____ system. A
Transactional
B
Tactical
C
Strategic
100. Product differentiation to gain strategic advantage means A
Diversity
B
Difference between revenues and expenses
C
Commodity
D
Uniqueness
E
Market research
101. The following represent fundamentals of the digital economy as proposed by Fingar and Aronica except A
Digital corporations achieve hyper-efficiency
B
Operational management becomes 24/7
C
Relationship Management becomes holistic
D
Cycle times are slashed
E
BPM will become the pre-eminent business discipline
102. An individual who is ultimately responsible for re-design projects and approving major decisions is called A
Project engineer
B
Project sponsor
C
Project operative
D
Project facilitator
103. Which of the following is not a procurement activity? A
Purchasing goods and materials
B
Negotiating with suppliers
C
Paying for goods and services
D
Influencing buyer behaviour through specialised marketing campaigns
104. Trade-offs are essential to strategy because they A
Lead to decisive and effective decision making
B
Create the need for choice and limit what a company offers
C
Result in sustained competitive advantage
D
Lead to sustained revenue and profitability
17
105. Which of the following is not a form of strategic fit? A
Simple consistency
B
Two tier product differentiation
C
Reinforcing activities
D
Optimisation of effort
106. Under the BPTrends enterprise methodology the following does not occur A
Understand external supplier
B
Understand enterprise
C
Define business process architecture
D
Build process management capability
E
Mange enterprise processes
107. Sub-optimisation occurs when A
A process within one silo is improved at the expense of processes in other silos thereby
weaken value chain B
Business process are incomplete leading to poor performance
C
Multiple processes are addressing the same problem
108. Under the SCOR model Level 1 represents the A
Value chain
B
Supply chain
C
Efficiency chain
D
Variable cost chain
E
Value recognition chain
109. Which of the following is not a Level 2 supply chain activity A
Return
B
Deliver
C
Source
D
Plan
E
Align
110. Competitive advantage in the marketplace is achieved in all the following ways except A
Lower production costs
B
Customer preference for the product
C
Higher profits
D
Development of specialties
E
Product uniqueness
111. Which of the following is not a component of the gap model A
Causes
B
Problems
18
C
Processes
D
Consequences
112. In the BPMN, a rectangle with rounded corners represents A
An activity
B
An event
C
A sequence flow
D
A data object
113. In the BPMN, a dashed arrow represents A
A message flow
B
A data object
C
A gateway
D
A sequence flow
E
An activity
114. The point at which ownership of material being shipped passes from one company to another is as A
Delivery-on-board
B
Free-on-board
C
Documents-on-board
D
Imports-on-board
E
Exports-on-board
115. If the data in the invoice, goods receipt document, and purchase order is identical this is known as A
Document match
B
Critical match
C
Three way match
116. When an organisation is faced with Porter’s five competitive forces, which one of the following in not one of the basic competitive strategies the organisation could use A
Low cost leadership
B
Product differentiation
C
Focus on a niche market
D
Develop an integrated website
E
Strengthen customer and supplier intimacy
117. Training and employee relations are normally handled by which functional area A
Finance
B
Marketing
C
Distribution
D
Human resources
E
Production
19
118. In supply chain management, which of the following in not a step in the plan-to-produce process A
Supply network forecasting
B
Production capacity planning
C
Material logistics
D
Production and material scheduling
E
Transport logistics
119. Which of the following is not a step in the asset management process A
Asset generation
B
Asset accounting
C
Retire/replace assets
D
Maintain assets
E
Deploy assets
120. In the redesign phase of the BPTrends process redesign methodology, the first stage is A
Create the to-be process
B
Develop draft plan of the to-be process and implementation
C
Innovate and consider could-be options
D
Present and review the to-be redesign process
E
Have the to-be redesign process approved and initiated
KEYS AECEC DACAC BBBBE EDBBD CABCA CAEAD CBCDC BDCEC CDABA AAEEC ECABC BDDAE BDDBB EAABE CD(DE)ED DABEE BBCBA AEDBB BBDAC ABDCD EBDBB AABEC CAABC DDEAC
20
