Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar _ BUPEKO.COM - ARTIKELvb ADMINISTRASI.pdf

Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar | BUPEKO.COM - ...

Secretary: Friday at 2:30

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2:30______

Mr. Kale: And would you like to ask her t o call Please call him this afternoon me this afternoon. My number is 346-4031 Taken by: Secretary: 346-4031. Yes, Mr. Kale, I’ll Ms. ________________________ Graham the message Mr. Kale: Thank you. Good bye Secretary: Good bye

Ways to say it

Asking for someone 1. A: Could I speak to …? May Is … there, please? B: Yes, just a moment, please.

2. A: Is this 482-2123? NVTDC Bandung? B: No, I’m sorry. You must have dialed the wrong number. Yes, who would you like to spea k to? A: Mr.Bennet, please. B: I’m sorry. He’s not in can I take a


Can I ask who’s calling, please?


message?

Who’s calling? A: It’s …

On the phone

1. On the telephone. You want to spea k 2. You answer the phone. to Dr. John Caims. His number is Voice: Hello, is this 2088736? 9613550 You: Yes. You: Hello, is this …? Voice: Could I speak to Helen Forbes, Voice: Yes. please? You: Could …? You: …? Voice: Yes, who’s calling, please? Voice: … … You: … You: … Voice: One moment, please

3. Practice calling these people





BAB IV. MATERI PENDUKUNG

4.1. Pengetahuan Pengayaan

4.2. Peralatan yang diperlukan 1. Ruang area laboratorium bahasa bersih, kering dan bersuhu dingin 2. Ruang kelas berfasilitas standar 3. Projector dan Laptop 4. Papan dan spidol whiteboard masing-masing 1 buah 4.3. Bahan yang diperlukan 1. Kaset dan CD 2. Alat tulis menulis/Buku Penjagaan

BAB. IV PENUTUP

DAFTAR KEPUSTAKAAN 1.

Judul Tulisan Penulis/Editor

: :

New Interchange 1 & 2 Jack. C. Richard



Drs.Tangsi Tarigan, MM NIP. 19530617 197803 1 001

DAFTAR ISI

Daftar Isi………………………………………………………………………………………….

BAB I PENDAHULUAN ………………………………………………………………………

1.1.

Latar Belakang ………………………………………………………………….

1.2.

Tujuan…………………………………………………………………………….

1.3.

Ruang Lingkup…………………………………………………………………..

1.4.

Pengertian-pengertian Istilah………………………………………………..

BAB II

SILABUS UNIT KOMPETENSI………………………………………….

2.1.

Judul Unit ………………………………………………………………………

2.2.

Kode Unit. ……………………………………………………………………..

2.3.

Deskripsi Unit …………………………………………………………………

2.4.

Tabel Silabus ………………………………………………………………….

BAB III MATERI PELATIHAN ………………………………………………………………

A. Elemen Kompetensi 1 3.1.1.

Pengetahuan

1. Giving Information 2. May I?


3.1.2.


Ketrampilan

1. Ways to say it 2. Sikap ………………………………………………………………………. B.

Elemen Kompetensi 2

3.2.1

Materi Pengetahuan

a. Good morning b. I am sorry 3.2.2. Ketrampilan a. Ways to say it b. Sikap C.

Elemen kompetensi 3

3.3.1. Materi pengetahuan a. Telephone messages 3.3.2. Ketrampilan a. Ways to say it b. Sikap

BAB IV MATERI PENDUKUNG …………………………………………………………….

4.1.

Materi Pengayaan

4.2.

Peralatan yang diperlukan

4.3.

Bahan yang diperlukan

BAB V PENUTUP



DAFTAR KEPUSTAKAAN

BAB I PENDAHULUAN

1.1.

Latar Belakang

Kemampuan berbahasa inggris sekarang ini sudah tidak menjadi suatu kete rampilan pilihan namun sudah menjadi suatu kewajiban yang harus dikuasai seseorang untuk dapat bersaing di era global di mana bahasa Inggris menjadi bahasa komunikasi dan bahasa pengantar. Menyongsong hal yang demikian, BBPLKDN sebagai lembaga pemerintah yang bertugas melatih dan senantiasa meningkatkan SDM pelatihan tent unya menyediakan program dan materi pe latihan yang memadai untuk membekali peserta pelatihan agar mampu bersaing di bursa t enaga kerja nasional, regional maupun internasional. Modul ini menjadi pijakan bagi peserta pelatihan untuk da pat berkomukasi dalam bahasa inggris dalam tatara n yang sangat mendasar, seperti menyampaikan sa lam, meminta maaf, menjawab telepon dan memberi bantuan. Sebagai pijakan dasar tentu nya belum cukup memadai jika tidak di tindaklanjuti dengan materi lanjutan yang akan melengkapi kemampuan peserta pelatihan dalam berkomunikasi dalam bahasa Inggris. Modul ini ditunjang oleh modul selanjutnya yaitu Menulis dalam Bahasa Inggris tingkat Oper asional Dasar dan Membaca dalam Bahasa Inggris tingkat Oper asional Dasar . Isi dari modul ini disesuaikan dengan skkni yan g telah dite tapkan oleh BNSP. Judul modul ini: Berkomunikasi Lisan dalam Bahasa Inggris tingkat Operasional Dasar dengan kode unit: ADM.PK02.019.01. Modul ini teridiri dari empat elemen kompetensi yang mencakup pen getahuan, sikap dan k etrampilan dalam memberi salam, meminta maaf, memberi bantuan, memberi informasi dan bertelepon. Modul ini disusun sedemikian rupa dengan ha rapan dapat memenuhi standar kompetensi yang diperlulkan dalam dunia kerja. Namun t entunya, di sana sini masih ada hal hal yang harus disempurnakan. Demikian atas masukan dan saran yang membangun penulis sangat berte rimakasih.

1.2.

Tujuan

Tujuan mempelajari modul pada unit kompetensi ini tercapai, yaitu peserta pelatihan memiliki kemampuan kerja yang mencakup pengetahuan, ke terampilan dan sikap kerja yang relevan dengan pelaksanaan tugas Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar sesuai dengan standar kompetensi kerja.

1.3.

Ruang Lingkup



Ruang lingkup Berkomunik asi Lisan dalam Bahasa Inggris tingkat Operasional Dasar terdiri dari memeberikan salam, meminta maaf, memberi bantuan, memberi informasi dan bertelepon.

1.4.

Pengertian

Profesi Profesi adalah suatu bidang pekerjaan yang menuntuk sikap kerja, pengetahuan dan keterampilan/keahlian kerja tertentu yang diperoleh dari proses pendidikan, pelatihan kerja serta pengalaman kerja atau penguasaan sekumpulan kompetensi tertentu yang dituntut oleh suatu pekerjaan/jabatan. Standardisasi Standardisasi adalah proses merumuskan, menetapkan serta menerapkan suatu standar tertentu. Penilaian/Uji Kometensi Penilaian atau uji kompetensi adalah proses pengumpulan bukti melalui perencanaan, pe laksanaan dan peninjauan ulang (review) penilaian serta keputusan mengenai apakah kompetensi sudah terca pai dengan memperbandingkan bukti-bukti yang dikumpulkan terhadap sta ndar yang dipersyaratkan. Pelatihan Pelatihan adalah proses pembelajaran yang dilaksanakan untuk mencapa i suatu kompetensi tertentu dimana materi, metode dan fasilitas pelatihan serta lingkungan belajar yang ada terfokus kepada pencapaian unjuk kerja pada kompetensi yang dipelajari. Kompetensi Kerja Kompetensi Kerja adalah kemampuan kerja setiap individu yang mencakup aspek pengetahuan, keterampilan dan sikap kerja yang sesuai dengan standar yang ditetapkan. Pelatihan Be rbasis Kompetensi Kerja Pelatihan Berbasis Kompetensi Kerja adalah pelatihan kerja yang menitikberatkan pada penguasaan kemampuan kerja yang mencakup pengetahuan, ketera mpilan dan sikap sesuai dengan standar yang ditetapkan dan persyaratan di tempat kerja. Standar Kompetensi Kerja Nasional Indonesia Standar Kompetensi Kerja Nasional Indonesia adalah rumusan kemampuan kerja ya ng mencakup aspek pengetahuan, ke terampilan dan/atau k eahlian serta sikap kerja yang relevan dengan pelaksanaan tugas dan syarat jabatan y ang ditetapkan sesuai dengan ketentuan pera turan perundang-undangan yang berlaku.



Sertifikasi Kompetensi Kerja. Sertifikasi kompetensi Kerja ada lah proses pemberian sertifikat kompetensi yang dilakukan sec ara sistematis dan obyektif melalui uji kompetensi sesuai standar kompetensi kerja nasional Indonesia, standar internasional dan/atau standar khusus. Sertifikat Kompetensi Kerja Sertifikat Kompetensi Kerja adalah bukti tert ulis yang diterbitkan oleh lembaga sertifikasi profesi terakreditasi yang menerangkan bahwa sese orang telah menguasai kompetensi kerja terte ntu sesuai dengan SKKNI.

BAB III. MATERI PELATIHAN

a. Giving Information


SAMSUL ELECTRICAL INDUSTRIES 421, Jakarta Street Antapani, Bandung

the following vacancy exists in our head ofice TRAINEE SALESMAN QUALIFICATIONS A university degree is preferred. A good knowledge of English is necessary. The applicant must have a pleasant personality and be able to mix easily wit people THE JOB salesman are required to promote the company’s products to shops and agents throughout the country

A job interview

Manager: Could you tell me what university you went to, Mr. Doger? Mr. Doger: I went to Kujang University Manager: Did you? And what course did you take there ? Mr. Doger: I did a graduate in Ec onomics Manager: Would you mind telling me how old you are? Mr. Doger: I’m twenty-six




Manager: And could you tell me what other jobs have you had? Mr. Doger: Yes, I have worked in a bank for the last five years. Manager: And what’s your salary in the bank? Mr. Doger: I get $210 a week

Surachai is a Thai student who has just arrived to study in Sumedang .

Professor Echo: Good morning , Er… Mr. Surachai, aren’t you? Surachai: Yes, that’s right. Professor Echo: When did you arrive he re, Mr. Surachai? Surachai: I’ve been here ne arly three weeks now. Professor Echo: And do you like it in here? Surachai: Yes, I love Sumedang. But I still have a few problems with the language Professor Echo: Yes, of course. But you’ll soon get over that. Now tell me what course are you going to enrol for? Surachai: Well, I want to do a course in Sundanese art, espec ially Jaipong dance, and also Fabric de sign. Professor Echo: Well, you are going to be rather busy. Especially if you do an Sundanese course as well.

Ways to say it Personal information

Asking formally personal information A: Could you tell me what university you went to? Would you mind teling me what you major subject was? what other jobs you’ve had? how old you are? B: I went to Kujang University Economics



I’ve worked in a bank Thirty

Asking informally for personal information or impression A: When did you arrive in the c ountry? And do you like it? What courses are you going to enrol for? B: Three weeks ago Yes, I love it Sundanese art and Fa bric design

An interview at the railway station Interviewer: Good afternoon, everyone. This is Marno Kumolo and today I’m at the suburban station of Rancaekek. I want to find out what people think of the railway service here. Excuse me, sir. Could you spare a moment? Man: Er, yes Interviewer: Do you go to work by train? Man; Yes, I commute eve ry weekdays by train Interviewer: And would you mind telling us what do you think of the rail service? Man: Terrible! Interviewer: Why do say that? Man: Well, trains are very dirty a nd come late Interviewer: What train do you catch in the evening? Man: I usually take the 16.00 KRD home Interviewer: And can you get a seat? Man: No, I usually have to stand Interviewer: Would you agree that the service in quick? Man: No, I’m sorry. That’s the fa ct.



Ways to say it

Asking and giving an opinion Leading question A: Would you mind telling me what you think of the rail service? What do you thinkof/about What’s your opinion of What do you feel about

B: I think … I feel/believe that … In my opinion/view … As far as I’m concerned …

Pair up and practice

Tumenggung Bayan is being interviewed for the position of fashion designer. Use the information in his CV. To complete this conversation 1. A: I’d like some persona l information first, Mr. Bayan. Do you mind telling me your age? B: No, of course not. I’m … A: And are you an Indonesian? B: … A: And could you tell me your marital status, please? B: … A: That’s fine. And what about your personal interests? B: … A: And do you mind telling me what languages you speak?



2. A: Now could you tell me what secondary school you went to, Mr. Bayan? B: … A: Did you? And when did you sit for your GCE? B: … A: Do you mind telling me your grades? B: … A: Fine, and what about your A-level exa minations? What were your grades for these? B: … A: Good, could you tell me where you studied after t hat? B: … A: And what diploma did you get? B: … A: Very good. What were some of t he courses you did? B: …

3. A: Now, I’d just like to ask you something about your present job. You are working, aren’t you? B: Yes. I’m with the … A: What is your position? B: … A: How long have you been with this company? B: … A: What kind of fashion are you working with? B: … A: Could you tell me some of your duties, please? B: One thing I do is… A: And what else? B: I also … A: And are these designs your own? B: …



A: And one last question, Mr. Bayan, have you ever been abroad?

3. pair up and practice using the information given in the column (B covers this part) A: Would you mind telling us what you think of the new one-way traffic system? B: … A: What time do you leave home in the morning? B: … A: What time do you get t o work? B: … A: Is it quicker or slower than the old system? B: … A: Do you think the traffic flow is better? B: … A: And do you think that people a re driving more carefully? B: … A: Are the police doing a good job? B: … A: What about street signs? Are they clear? B: … A: Why do you think the system is bett er? B: …

(A covers this part) not at all Oh, it’s much quicker Well, I think people are driving more carefully About seven thirty Definitely, there are fewer t raffic lights Usually it seven forty five Well, of course. We don’t need so many police to direct the traffic now It’s much better. It was a little … confusing at first but now most people are happy about it. Yes, the one-way system is clearly marked


b. May I?

In the office

Paul: Do you have a pen? Teny: Yes. Paul: Can I borrow it, please? Teny: Sure Paul: And can I use your ruler for a few minutes, please? Teny: Sure, go ahead.

Mrs. Jones visits her neighbor.

Mrs. Jones: Oh hello, Mrs. Thomas. Could I use your telephone for a minute? Mrs. Thomas: Of course Mrs. Jones: Thank you. And is that the morning paper? Mrs. Thomas: Yes, it is. Mrs. Jones: May I borrow it? Mrs. Thomas: I’m sorry, I haven’t finished reading it yet. Mrs. Jones: Oh, that’s okay.



Paul asks Ted for a ride.

Paul: Are you going downtown? Ted: Yes, I a m Paul: Can I get a ride with you? Ted: Of course. Where do you want to go? Paul: To Forest road. Ted: OK

Ways to say it Granting a request (1)

Refusing a request (1)

A: Can May

A: Can I use borrow

I borrow your pen please?

your typewriter?

Could B: I’m sorry. I’m using it right now B: Sure

A: Oh, its/that’s okay

OK

Oh, all right.

All right.

OK. Thanks, anyway.

Of course

Borrowing a calculator

Jenny: Do you mind if I use your calculator?




Norma: I’m sorry, I’m using it. Jenny: Oh, okay. Thanks, anyway.

Borrowing a dictionary

Paul: Do you mind if I use your dictionary? John: Not at a ll. It’s on my desk Paul: Thank you very much.

Ways to say it Granting a request (2)

Refusing a request (2)

A: Do you mind if I borrow your dictionary? B: Not at all

A: Do you mind if I use your calculator? B: I’m sorry. I’m using it right now.

No, help yourself No. Go ahead.

Cindy asks a favor

Cindy: Can I ask a fav or? Vera: Sure. Cindy: Would you be able t o return this book to the libraryfor me? It’s overdue. Vera: Okay. I’m going there this afternon. Cindy: Thanks a lot



Vera: You are welcome. It’s no problem

Buying a book

Customer: I’d like to take this book, please. Clerk: Thank you. Do you want me to ta ke the price off it? Customer: Yes, please. It ’s a gift for a friend. Clerk: Shall I gift-wrap it for you t hen? Customer: That would be nice. Thanks.

Are you going to town?

Mrs. TJ: Terry! Terry: Yes, mum. Mrs. TJ: are you going to town? Terry: Yes, do you need anything? Mrs. TJ: Yes, would you post the parce l on the ta ble for me, please? Terry: All right. Airmail or surface mail? Mrs. TJ: Airmail. And get me some airmail envelopes, please. About a dozen. Terry: OK. Ways to say it Granting a favor

A: Could you Would you be able to Can I ask you to

do me a favor?

Asking people to do things (1) Asking directly

A: Get me some envelope (please) Please get me some stamps. I want you to post these letters.

B: Okay


Sure, what is it? Of course


B: All right. OK. Certainly

Asking less directly

Asking about wishes

A: Could you post these letters, please? Would

A: Do you want me to type this letter? Shall I

Will

B: Yes, please.

B: All right

No, don’t type it yet, (please)

Tidying the kitchen

Anne: Can I help you tidy the kitchen? Mrs. Todt: Oh, thanks. Why d on’t you dry the dishes and put them away? Anne: All right. Where shall I put t his big dish? Mrs. Todt: Put it on th at shelf above t he stove.

Tidying the house

Wendy: Let’s tidy the house. It’s very untidy. Tim: OK. Whereshall we start? Wendy: Why don’t you tidy th e dining room? Tim: What needs to be done? Wendy: Well, empty the waste-paper basket,



and put away those magazines. Tim: All right. Wendy: Thanks. I’ll clean the kitchen

Ways to say it Asking people to do things (2)

Asking what to do

A: Put the ma gazines away

A: Where shall I put these? What shall I do with these? B: Put them in the bottom drawer

pick up those books (please) why don’t you vacuum the carpet? B: All right,

They go over on the ta ble

Sure

Talking to a travel agent

Yusuf: Let’s see now. What else do I need t o do? Agent: Well, first of all you must get a visa You need to take your passport, two photographs, your tickets and a letter from your e mployer, to the US Embassy. Yusuf: OK. And is it necessary to get a health c ertificate? Agent: No, they don’t require these days Yusuf: Now, what about money? Agent: You must get some tra veller’s cheques They’re the safest really.

At the post office



Carol: I’d like to send this package by registered mail, please. Clerk: All right. You need to fill out this form first of all Carol: Thanks … here you are. Clerk: Oh, you have to put down the value of the contents, here Carol: Oh, sorry. And is it nec essary to insure it if it’s registered? Clerk: No, it’s covered by the registration fee.

Asking about and describing needs and requirements

1. A: What do I need to do? will I have 2. A: Is it necessary to get a health certificate? B: No, it’s not Yes, it is. 3. A: Do I have to get a return ticket? Must I B: No, you don’t need to get one have Yes, you must.

Pair up and practice

1. Practice asking for these things. Your partner will grant some of your requests, and refuse others.

2. Now ask about the things below. This time, use this model:



A: Do you have any (enve lopes)? or

B: There’s some in the cupboard

B: Sorry, I don’t have any.

A: May I use some, please?

A: Thanks, anyway.

Can B: Sure. Help yourself

Wrapping paper

Glue

Tape

Paper

Typing paper

Carbon paper

Large envelopes

Typewriter ribbon

Paper clips

Ink Small envelopes

String

4. Practice requests using the cue s below. B will refuse using a phrase from the column on t he right. Use this model: A: Could I …, please? May Can B: Oh, I’m sorry, but … A: Oh, that’s Ok Thanks, anyway.

1. A use your typewriter for a while 2. A borrow your motorcycle for half an

- I haven’t finished reading it yet. - I have to type a letter

hour 3. A borrow your newspaper 4. A turn on the radio

- I’m going to use it to go into town - I’m trying to study


5. A turn off the fan


- it’s very hot in here

Granting and refusing a request

Practice requests using the cues below. B will grant (v) or refuse (x) the request using the cues given. Use this model: A; Do you mind if …? B: Not at all No, help yourself No, go ahead Sorry, … A: Thanks very much Oh, it’s okay.

A use your calculator use your ruler borrow your copy of textbook use your bicycle for a while borrow your umbrella for a few minutes use your typewriter

B v x (using it) v x (going to use it right now) v x (going to type a letter)

Granting a favour

You want your friend to lend you his/her textbook for the weekend. You have lost yours. A: Could you do me a favour? B: …

You want your mother to c ollect your dress/pants from the dry cleaners. A: … a favour? B: All right …? A: Would you be able to …? B: Sure.


A: … lend me your textbook for the

A: Thanks …

weekend? I’ve lost mine.

B: …


B: … A: Thanks a lot B: … You want your friend to read through your You would like your friend to lend you five composition and correct it. dollars until tomorrow. A: Can I ask you …? B: sure, what …? A: Could you? B: …

A: Would you be …? B: … A: Could you …? B: …

A: …

A: Thanks very much.

B: It’s no …

B: …

Asking people to do things

1. Student B is going to town. Student A wants him/her to do some errands. Practise making request like these. example: A: Could you

use this model and the phrases be low pick up some eggs at the

I want you to

market?

A: Could you

…?

I want you to B: Sure, shall I

B: Sure, shall I get one packet or t wo? All right, do you want me get one packet or two? A: Get one packet, please.

do you want me to A: …, please

… or …?


A 1. get some coffee at the supermarket 2. take these letters to the post office 3. buy some soap at the grocery store 4. take this shirt to the laundromat 5. get some meat at the market


B - get coffee beans or instant coffee? - send them airmail or surface mail? - get bath soap or soap powder? - get it dry-cleaned or washed? - get beef or lamb?

2. Student A wants to know where these things go: plates, cups, sugar, salt, spices, eggs, milk, fruit, cheese, ve getables, knives and forks, butter, place-mats, b owls, table-cloth. A: Where does the … go? Where do the …s go? Where shall I put the …? And what about the …? B: Put it/them …

in the cupboard

They go …

in the shelf over the …

It goes …

on the top/middle/bottom shelf in the refrigerator.

Why don’t you put it/them on the table. …

in the top/middle/bottom drawer.

3. Now ask where things belong in your classroom. For example: dustbin

magazines

dictionary

chalk box

fan

eraser

stationary pencil sharpener


PC

printer

scanner

4. You are helping a friend tidy his/her apartment or house. Look at t his dialogue.

A: Let’s do the dining room, shall we? B: All right. I’ll take away the cup and saucers. You pick up the c ushions. A: OK. And shall I vacuum the carpet ? B: Yes, please.

A: Let’s do …, shall we? B: All right. I’ll …. You …. A: OK. And shall I …? B: Yes, please.

dining room

bedroom

put away

the table

make

the magazines

clean

the carpet

straighten

the bed

vacuum

the dishes

tidy

the rugs

living room empty

kitchen the newspaper

wash

the rubbish

straighten the dustbin

clean

the dishes

pick up

take out

the stove

the pictures




Apologizing

Pair up and practice 1. The waiter doesn’t have what the

2. The clerk doesn’t have what you want.

customer wants.

You: How much is that …? Clerk: Eleven dollars

You: Could I have fried noodles, please? Waiter: … You: Well, could I have a mushroom omelet? Waiter: … You: Oh, it doesn’t matter then. I’ll just have a cup of coffee, please

You: That’s pretty e xpensive. Do you have a cheaper one? Clerk: … we don’t. not in that color. You: Well, do you have the same in blue? Clerk: No, … You: Oh well, I’ll take the red one, please

3. At a resta urant. The waiter spills coffee

4. Iteung comes home

on you.

Iceu: Did you remember to buy me

Waiter: And here is your coffee. Oh, no!

some …

………………………………….

Iteung: Oh, … I completely forgot.

You: It’s all over my shirt!

Iceu: Well, I hope you remembered to mail my letters

Waiter: … I’ll get a towel and some water

Iteung: What letters? Iceu: The ones I gave you t his morning Iteung: Oh … they are still at t he office.

5. You are buying some books in a bookstore. The salesperson gives

6. Now practice a dialog above using information.

this



you the wrong change

A: You buy two records. The price is

A: I’d like these books, please.

$9. You give the salesperson $20.

B: Certainly. That will be $17.45

He/she gives you $1. Now continue

A: … B: Thank you. And here’s your c hange. A: Oh, …! You only gave me $1.55 You should have given me …

B: The customer buys two records. The price is $9. You give him/her $1 change. The customer points out your mistake. (you thought he/she gave you $10). Now continue

B: … A: That’s all right B: Here’s the rest of your c hange. A: …

c. Good Morning At the office

Terry: Good morning Mrs. DJ Mrs. DJ: Good morning Mr. Griffin Ferry: How are you this morning? Mrs. DJ: Fine, thank you. Ferry: Did you have a nice weekend? Mrs. DJ: Yes, thank you.

Terry speaks to one of his friends at the office.


Terry: Hi, Caroline. Caroline: Hello, Terry. How’s everything? Terry: Fine, thanks Caroline: How was your weekend? Terry: It was great, thanks. I went to the beach. Caroline: Lucky you

At a restaurant

Walter: Good evening sir. Terry: Good evening. A table for two, please. Walter: Yes, sir. Please come with me. Terry: Thank you

Ways to say it Greeting friends

1. A: Hi, Tony.

2. A: Hi, Elizabeth.

B: Hi

B: Hello, Peter. How are you?

A: How’s everything? B: Fine, thanks.

A: Fine,thanks. And you? B: Good, thanks.

Saying goodbye to friends

Saying goodbye to others

1. A: Well, good bye, Margaret

1. A: Goodbye, Miss Owens.

B: Bye. See you tomorrow

B: Goodbye, Mr. George. It’s been

2. A: Good night, Anna.

nice talking to you.



B: Bye bye. See you later

2. A: Goodnight, Brian. See you

3. A: I have to go now. I’ll talk to you

tomorrow.

later.

B: Yes, goodnight, Mrs. Smith.

B: See you. Greeting others

1. A: Good morning Mr. Graham sir. B: Good morning. How are you? A: Fine thank you. Just fine, thank you.

d. I’m sorry In a shop

Mrs. Clark: How much is that together, please? Cashier: That’ll be a dollar t wenty, please. Mrs.Clark: Here’s two dollars. Cashier: Here’s your change, eighty cents. Mrs. Clark: … ah … you’ve only given me seventy cents. Cashier: Fifty, Sixty, seventy … I’m sorry, ma’am. Mrs. Clark: That’s all right.



In a restaurant

Man: I’d like some chocolate ice c ream, please. Walter: I’m sorry, sir. We don’t have any chocolate left. Man: Then I’ll have some strawberry, please. Waiter: I’m sorry. We don’t have any strawberry, e ither Man: Then what do you have? Walter: Only vanilla and orange. Man: I’ll have orange, please.

Ways to say it Apologizing

Ways to say ”thank you”

1. A: Do you know where Gatsu street is? B: I’m sorry I don’t know I’m afraid

thank you very much

I don’t know I’m afraid

thanks a lot!

I’m sorry.

cheers! ta very much

Apologizing for somethin g you have done

thanks a bundle

2. A: You are given me the wrong

you are too kind

change.

I’m very grateful

B: Oh, I’m so sorry

I appreciate it!

I’m very sorry

Thanks ever so much!



Oh, I apologize

I don’t know what to say.

please excuse me.

I’m overwhelmed?


How can I ever repay you? Accepting an apology

I’m deeply indebted to you!

A: That’s all right

What can I say?

Never mind

You are the best!

That’s okay

e. Telephone messages

Listen and practice

Secretary: Good morning. Parker Industries Mr. Kale: Hello. May I speak to Ms.

To: Ms. Graham___________________ Date: August 10 Time: _____________

Graham, please? WHILE YOU WERE OUT

Secretary: I’m sorry. She’s not in. can I take a message?

From: Mr. Kale____________________

Mr. Kale: Yes, please. This is Mr. Kale Secretary: Is that G – A – L – E Mr. Kale: No, it’s K – A – L – E Secretary: All right. Mr. Kale: Please tell her our meeting is on Friday at 2:30

Of: _____________________________ Phone:356-4031 ext: _______________ Message: ________________________ The meeting is on Friday at

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Sektor : ADMINISTRASI PERKANTORAN Bidang : BAHASA INGGRIS INGGRIS

Judul Unit Kompetensi Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar

Kode Unit Kompetensi ADM.PK02.019.01

BUKU INFORMASI DEPARTEMEN ADMINISTRASI BISNIS

DEPARTEMEN TENAGA KERJA DAN TRANSMIGRASI R.I. DIREKTORAT DIREKTORAT JENDERAL PEMBINAAN DAN PRODUKTIVITAS PRODUKTIVITAS BALAI BESAR PENGEMBANGAN LATIHAN KERJA DALAM NEGERI

Jl. Jend. Gatot Subroto No.170 Telp/Fax Telp/Fax (022) 7312564 BANDUNG – 40275 JAWA BARAT

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KATA PENGANTAR

Sesuai dengan amanat Undang-Undang Undang-Undang No.13 Tahun Tahun 2003 te ntang Ketenagakerjaan, P P.No.31 Tahun Tahun 2006 tentang te ntang Sistem Pelatihan Kerja Nasional dan PP No.23 Tahun 2004 tentang te ntang Badan Nasional Sertifikasi Profesi. Maka Kelompok Instruktur Departemen Administrasi Bisnis Bisnis yang difasilitasi difasilitasi Balai Besa r Pengembangan Latihan Kerja Da lam Negeri Bandung telah menyusun modul ini. Modul ini telah mengacu pada Standar Kompetensi Kerja Nasional Indonesia (SKKNI) sektor Teknologi Teknologi Informasi Informasi dan Komunikasi, Komunikasi, bidang Operator da dapat pat digunakan untuk pelatihan berbasis kompetensi kerja secara klasikal ataupun individual/mandiri individual/mandiri di Lembaga Diklat Diklat Profesi ata u di tempat kerja. Modul ADM.PK02.019.01, ADM.PK02.019.01, Berkomunikasi Li san dalam Bahasa Inggris pada tingkat Operasional Dasar, terdiri atas 3 buku, yaitu : 1. Buku Informasi, merupakan sumber belajar/pelatihan unit kompete nsi. 2. Buku Kerja, untuk melakukan tugas pengetahuan, ket erampilan dan sikap kerja. 3. Buku Penlaian, untuk menilai jawaban dan ta nggapan nggapan dari buku kerja berdasarkan buku informasi. Ketiga buku tersebut merupakan satu kesatuan ya ng utuh, dimana buku yang satu dengan yang lainnya saling mengisi mengisi dan melengkapi, sehingga sehingga dapat digun digunakan akan untuk membantu pelatih dan peserta pelatihan saling berinteraksi yang memberikan aktivitas di lembaga diklat diklat profesi, sehingga sehingga asesor Lembaga Sertifikasi Sertifikasi Profesi dan pese rta pelatihan bisa melakukan penilaian/uji kompetensi di tempat uji kompetensi yang mengacu pa da SKKNI Sektor Administrasi Administrasi Perkantoran Bidang Bahasa Inggris. Tujuan Tujuan mempelajari modul pada unit kompetensi ini tercapai, yaitu peserta pelatihan memiliki memiliki kemampuan kerja yang mencakup pengetahuan, ke terampilan dan sikap kerja yang relevan dengan pelaksanaan tugas Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar sesuai dengan standar kompetensi kerja. Demikian harapan kami, agar modul ini dapat d ipergunakan sebagaimana mestinya. Bandung ,

Mei 2009

Kepala Balai Besar Pengembangan Latihan Kerja Dalam Negeri



Drs.Tangsi Tarigan, MM NIP. 19530617 197803 1 001

DAFTAR ISI

Daftar Isi………………………………………………………………………………………….

BAB I PENDAHULUAN ………………………………………………………………………

1.1.

Latar Belakang ………………………………………………………………….

1.2.

Tujuan…………………………………………………………………………….

1.3.

Ruang Lingkup…………………………………………………………………..

1.4.

Pengertian-pengertian Istilah………………………………………………..

BAB II

SILABUS UNIT KOMPETENSI………………………………………….

2.1.

Judul Unit ………………………………………………………………………

2.2.

Kode Unit. ……………………………………………………………………..

2.3.

Deskripsi Unit …………………………………………………………………

2.4.

Tabel Silabus ………………………………………………………………….

BAB III MATERI PELATIHAN ………………………………………………………………

A. Elemen Kompetensi 1 3.1.1.

Pengetahuan

1. Giving Information 2. May I?

Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar _ BUPEKO.COM - ARTIKELvb ADMINISTRASI.pdf

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