Announcement

Intentionally left blank

QG – OF – 07

CITIL CITILINK INK INDONE INDONESIA SIA CABIN CAB IN CREW CREW ANNOUNCEMENT A NNOUNCEMENT ISSUE 01 – REVISION 02

FLIGHT OPERATIONS

THIS DOCUMENT IS A PROPERTY OF CITILINK INDONESI INDONESIA A


0.

0.

PREFACE

PREFACE

This handbook will be reviewed as one of the communication subject during initial or cabin crew training. Therefore, holders should acquaint and familiarize themselves with its contents, not trying to memorize, but would know when, the particular announcement should be used appropriately. Please let us know if you have any comment to contribute the future development of the Cabin Crew Announcement handbook to the following address: Flight Operations Center st GMF Management Building 1 Floor, Soekarno Hatta-Airport Phone +62 21 55912610 Soekarno-Hatta, October 7th, 2016

VIRNA PUSPITARANI Chief Cabin Crew

CABIN CREW ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 1

0.

PREFACE



Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 2

0.1

0.1

REVISION RECORDS

REVISION RECORDS Chapter

Notes

Rev. Number

1.2

Added sentence

02

3.2

Added sentence

02

3.3

Added sentences

02

3.4

Revised word “tombol” to “tuas”

02

3.4

Deleted sentence

02

3.13

Revised word “you leave” to “leaving”

02

3.13

Added sentence

02

5.14

Added sentences

02

5.17

Added note

02

5.18

Added note

02

5.22

Added note

02

Capt. Bambang Tarunaning Prang SM Flight Standard and Technical


Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 3

0.1

REVISION RECORDS

intentionally left blank


Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 4

0.2

0.2

TABLE OF CONTENTS

TABLE OF CONTENTS

TABLE OF CONTENTS 0.

PREFACE....................................................................................................... 1 0.1 REVISION RECORDS............................................................................ 3 0.2 TABLE OF CONTENTS.......................................................................... 5

1.

INTRODUCTION............................................................................................ 1 1.1 PURPOSE............................................................................................... 2 1.2 ANNOUNCEMENT PROCEDURES....................................................... 2 1.3 CREWASSIGNMENT FOR PUBLIC ADDRESS................................... 2 1.4 BAHASA INDONESIA AND ENGLISH ANNOUNCEMENT................... 2 1.5 THE USAGE OF RHYME ....................................................................... 3 1.6 NOMENCLATURE.................................................................................. 3

2.

CONVERSION TABLE AND TIME DIFFERENCE ........................................ 1 2.1 SPEED, ALTITUDE, TEMPERATURE................................................... 2 2.2 METER - FEET ALTITUDE CONVERSION TABLE............................... 3 2.3 TIME DIFFERENCE................................................................................ 4

3.

ROUTINE ANNOUNCEMENT ....................................................................... 1 3.1 PASSENGER BOARDING...................................................................... 2 3.2 WELCOME (DELEGATION FROM PIC) ................................................ 3 3.3 WELCOME (CONTINUATION FROM PIC)............................................ 5 3.4 SAFETY DEMONSTRATION ................................................................. 6 3.5 BEFORE TAKE OFF (FOR NIGHTAND PREDAWN FLIGHT) .............. 9 3.6 AFTER TAKE OFF................................................................................ 10 3.7 INFLIGHT SERVICE*............................................................................ 11 3.8 F&B SALES ON BOARD ...................................................................... 13 3.9 MERCHANDISE SALES ON BOARD................................................... 13


Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 5

0.2

TABLE OF CONTENTS

3.10 F&B ANDMERCHANDISE SALES ON BOARD.................................. 14 3.11 BEFORE LANDING............................................................................... 15 3.12 BEFORE LANDING (FOR NIGHT FLIGHT ONLY)...............................17 3.13 AFTER LANDING.................................................................................. 18 3.14 REFUELING WHILE PASSENGER ON BOARD.................................. 20 4.

SEASONAL ANNOUNCEMENT..................................................................... 1 4.1 FASTING BREAK.................................................................................... 2 4.2 CELEBRATION OF SPECIAL DAYS...................................................... 3 4.3 DOOR PRIZE.......................................................................................... 4

5.

IRREGULAR AND MISCELLANEOUS ANNOUNCEMENTS........................ 1 5.1 DELAY..................................................................................................... 2 5.2 PASSENGER PAGING........................................................................... 4 5.3 MISSING PASSENGER.......................................................................... 5 5.4 PASSENGER RESEATING.................................................................... 6 5.5 ARTICLE FINDING.................................................................................. 7 5.6 CABIN SPRAYING.................................................................................. 7 5.7 SUSPENSION OF DRINK / MEAL SERVICE.........................................8 5.8 WAKING UP CUSTOMERS PRIOR TO MEAL SERVICE......................9 5.9 DIMMING THE CABIN LIGHT................................................................. 9 5.10 DEBARRASSER ...................................................................................10 5.11 TURBULENCE ...................................................................................... 10 5.12 MEDICAL ASSISTANCE....................................................................... 11 5.13 RETURN TO APRON (RTA) ................................................................. 11 5.14 RETURN TOBASE (RTB) .................................................................... 12 5.15 DIVERSION (AIRPORT CLOSED) .......................................................13 5.16 DIVERSION (HUMANITARIAN REASON)............................................ 14 5.17 CABIN DEPRESSURIZATION* ............................................................ 15


Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 6

0.2

TABLE OF CONTENTS

5.18 MIQOT................................................................................................... 16 5.19 IDENTIFYING PASSENGER BAGGAGE (BOMB THREAT) ............... 17 5.20 FIRE .................................................................................................... 17 5.21 OXYGEN GENERATOR ACTIVATED.................................................. 18 5.22 PILOT ASSISTANCE (if Needed)......................................................... 19


Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 7

0.2

TABLE OF CONTENTS



Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 0 : 8

1.

INTRODUCTION

1. INTRODUCTION

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 1 : 1

1.

1.1

INTRODUCTION

PURPOSE

The Cabin Crew Announcement Book issued by Flight Standard and Technical Department to provide guidance for the in-flight standard announcement. Cabin Crew should be familiar with its content. The use of this book is required in order to familiarize the user with the use of English with aviation standards. Standard phrases and words are used in this manual to make the passengers feel comfortable and safe during the flight. 1.2

ANNOUNCEMENT PROCEDURES

Cabin Crew 1 should make the announcement at his/her assigned station (FWD entrance area), unless otherwise specified. Cabin Crew 1 should hold and read this book and stand in front of the passenger in forward cabin in making the announcement, unless otherwise specified or if the announcement will be done in circumstances where the use of a book can have an impact on safety. In principle, all announcements should be made by refering to this book. Nevertheless, the Cabin Crew 1 may modify the announcement or referring to the Cockpit Announcement Book to be appropriate for the given situation. 1.3

CREW ASSIGNMENT FOR PUBLIC ADDRESS

Making announcement is the responsibility of Cabin Crew 1. Delegation to another cabin crew is subject to Cabin Crew 1’s discretion. 1.4

BAHASA INDONESIA AND ENGLISH ANNOUNCEMENT

As we all agree that somehow English is the second language for our cabin crew. This handbook will try to incorporate as many situations as possible. Since English is spoken informally in order to relay a relaxed and comfortable environment, Bahasa Indonesia translations will not be literal, but will be in a more polite format. The content of each subject will be the same taking into consideration the cultural difference of both languages. The purpose

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 1 : 2

1.

INTRODUCTION

of this philosophy is that our passenger both Indonesian and foreigners will find themselves comfortable with the same information they hear from the cabin crew. English-language words used in this book selected without considering the diversity of accents and spelling used in the world. The words used are common words that can be easily translated with or without using a dictionary. 1.5

THE USAGE OF RHYME

Citilink Indonesia makes the rhyme as a trademark. Rhyme should be read on every flight at certain times. Rhyme should not contain elements that are contrary to legal and social norms prevailing in society. Cabin crew may use his / her creation or modifying standard rhyme. 1.6

NOMENCLATURE

Some sentences are to be read only on certain conditions and some sentences are read as selection. 

:

Read sentence in certain condition

#

:

Read sentence as an option based on the situation

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 1 : 3

1.

INTRODUCTION


FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 1 : 4

2.

CONVERSION TABLE & TIME DIFFERENCE

2. CONVERSION TABLE AND TIME DIFFERENCE

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 2 : 1

2.


2.1

SPEED, ALTITUDE, TEMPERATURE GRD SPEED

AL TITUDE

TEMPERATURE o

o

C

o

F

C

O

KTS

KPH

MPH

FT

M

320

593

368

12.000

3,658

-23

-0,94

8

46,4

330

611

380

13.000

3,962

-22

-7,6

9

48,2

340

630

391

14.000

4,267

-21

-5,8

10

68,0

350

649

403

15.000

4,572

-20

-4

11

51,8

360

667

414

16.000

4,877

-19

-2,2

12

53,6

370

685

426

17.000

5,182

-18

-0,4

13

55,4

380

704

437

18.000

5,486

-17

1,4

14

57,2

390

702

449

19.000

5,791

-16

3,2

15

59,0

400

741

460

20.000

6,096

-15

5

16

60,8

410

759

472

21.000

6,401

-14

6,8

17

62,6

420

778

483

22.000

6,706

-13

8,6

18

64,4

430

796

495

23.000

7,010

-12

10,4

19

66,2

440

815

506

24.000

7,315

-11

12,2

20

68,0

450

833

518

25.000

7,620

-10

14,0

21

69,8

460

852

529

26.000

7,925

-9

15,8

22

71,6

470

870

541

27.000

8,230

-8

17,6

23

73,4

480

889

552

28.000

8,534

-7

19,4

24

75,2

490

907

564

29.000

8,839

-6

21,2

25

77,0

500

926

575

30.000

9,144

-5

23,0

26

78,8

510

945

587

31.000

9,449

-4

24,8

27

80,6

520

963

598

32.000

9,754

-3

26,6

28

82,4

530

982

610

33.000

10,058

-2

28,4

29

84,2

540

1,000

621

34.000

10,363

-1

30,2

30

86,0

550

1,019

633

35.000

10,668

0

32,0

31

87,8

560

1,037

644

36.000

10,973

1

33,8

32

89,6

570

1,056

656

37.000

11,278

2

35,6

33

91,4

580

1,074

667

38.000

11,582

3

37,4

34

93,2

590

1,093

679

39.000

11,887

4

39,2

35

95,0

600

1,111

690

40.000

12,192

5

41,0

36

96,8

610

1,130

702

41.000

12,497

6

42,8

37

98,6

620

1,148

713

42.000

12,802

7

44,6

38

100,4

Chapt. Page

: 2 : 2

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

F

2.


2.2

METER - FEET ALTITUDE CONVERSION TABLE METER

10 25 50 100 150 200 250 300 350 400 450 500 600 700 800 900 1,000 1,200 1,500 1,800 2,000 2,100 2,400 2,700 3,000 3,300 3,600 3,900 4,200

FEET

METER

33 82 160 330 490 660 820 980 1,150 1,310 1,480 1,640 1,970 2,300 2,620 2,950 3,280 3,940 4,920 5,910 6,560 6,890 7,780 8,860 9,840 10,830 11,810 12,800 13,780

FEET

4,500 4,800 5,100 5,400 5,700 6,000 6,300 6,600 6,900 7,000 7,200 7,500 7,800 8,000 8,400 8,500 9,000 9,300 9,600 10,000 10,200 10,800 11,000 11,400 12,000 12,500 13,000 14,000 15,000

14,760 15,750 16,730 17,720 18,700 19,690 20,670 21,650 22,640 22,970 23,620 24,610 25,590 26,250 27,560 27,890 29,530 30,510 31,500 32,810 33,460 35,430 36,090 37,400 39,370 41,010 42,650 45,930 49,210

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 2 : 3

2.


2.3

TIME DIFFERENCE

DOMESTIC ICAO

IATA

City

Airp ort

UTC

WAPP WALL WITT WILL WICC WAOO WIDD WIGG WABB WADD WIHH WIII WIJJ WAJJ WAHH WAWW WATT WADL WAAA WARA WAMM WIMM WAKK

AMQ BPN BTJ TKG BDO BDJ BTH BKS BIK DPS HLP CGK DJB DJJ JOG KDI KOE LOP UPG MLG MDC KNO MKQ

Pattimura Sultan Aji M. Sulaiman Sultan Iskandar Muda Radin Inten II Husein Sastranegara Syamsudin Noor Hang Nadim Fatmawati Soekarno Frans Kaisiepo Ngurah Rai Halim Perdanakusumah Soekarno-Hatta Sultan Thaha Sentani Adisucipto Wolter Monginsidi El Tari Lombok Praya Sultan Hasanuddin Abdul Rahman Saleh Sam Ratulangi Kualanamu Mopah

+8 +8 +7 +7 +7 +8 +7 +7 +9 +8 +7 +7 +7 +9 +7 +8 +8 +8 +8 +7 +8 +7 +9

WIEE

PDG

Minangkabau

+7

WAGG

PKY

Ambon Balikpapan Banda Aceh Bandar Lampung Bandung Banjarmasin Batam Bengkulu Biak Denpasar Jakarta Jakarta Jambi Jayapura Jogjakarta Kendari Kupang Lombok Makassar Malang Manado Medan Merauke Padang Pariaman Palangkaraya

+7

WIPP

PLM

Palembang

WAFF WIKK WIBB

PLW PGK PKU

Palu Pangkal Pinang Pekanbaru

WIOO

PNK

Pontianak

WARS WARQ WARR

SRG SOC SUB

Semarang Solo Surabaya

Tjilik Riwut Sultan Mahmud Badaruddin II Mutiara SIS Al-Jufrie Depati Amir Sultan Syarif Kasim II Sultan Syarif Abdurrahman Ahmad Yani Adi Soemarmo Juanda

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 2 : 4

+7 +8 +7 +7 +7 +7 +7 +7

2.


ICAO

IATA

WIOD WIDN WAQQ WAYY

TJQ TNJ TRK PIM

City Tanjung Pandan Tanjung Pinang Tarakan Timika

Airp ort

UTC

Hanandjoeddin Raja Haji Fisabilillah Juwata Moses Kilangin

+7 +8 +8 +9

INTERNATIONAL ICAO

IATA

City

OMAA

AUH

Abu Dhabi

VAAH

AMD

Ahmedabad

VOBL

BLR

WBSB

BWN

VTBS ZGHA ZUUU VOMM ZUCK VCBI VHGS

BKK CSX CTU MAA CKG CMB DAC

Bangalore Bandar Seri Begawan Bangkok Changsha Chengdu Chennai Chongqing Colombo Dhaka

WPDL

DIL

ZSFZ VOGO ZGGG ZUGY ZSHC VVNB ZSOF VHHH VOHS OEJN WMKJ

FOC GOI CAN KWE HGH HAN HFE HKG HYD JED JHB

WMKK

KUL

ZPPP VMMC RPLL

KMG MFM MNL

Dili Fuzhou Gowa Guangzhou Guiyang Hangzhou Hanoi Hefei Hong Kong Hyderabad Jeddah Johor Bahru Kuala Lumpur Kunming Macau Manila

Air port

UTC

Abu Dhabi Sardar Vallabhbhai Patel Bangalore

+4 +5:30 +5:30

Brunei

+8

Suvarnabhumi Huanghua Shuangiu Chennai Jiangbei Bandaranaike Hazrat Shahjalal Presidente Nicolau Lobato Changle Dabolim Guangzhou Baiyun Longdongbao Hangzhou Xiaoshan Noi Bai Hefei Luogang Hong Kong Rajiv Gandhi King Abdul Aziz Senai

+7 +8 +8 +5:30 +8 +5:30 +6 +9 +8 +5:30 +8 +8 +8 +7 +8 +8 +5:30 +3 +8

Sepang

+8

Changsui Macau Ninoy Aquino

+8 +8 +8

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 2 : 5

2.


ICAO

IATA

VABB ZSCN ZSNJ ZSNB WMKP YPPH ZQSD ZSPD ZGSZ WSSS ZSWZ ZHHH ZSAM ZHCC

BOM KHN NKG NGB PEN PER TAO PVG SZX SIN WNZ WUH XMN CGO

City Mumbai Nanchang Nanjing Ningbo Penang Perth Qingdao Shanghai Shenzhen Singapore Wenzhou Wuhan Xiamen Zhengzhou

Airp ort

UTC

Chhatrapati Shivaji Changbei Nanjing Lukou Lishe Penang Perth Qingdao Liuting Pudong Bao’an Changi Longwan Tianhe Gaoqi Zhengzhou Xinzheng

+5:30 +8 +8 +8 +8 +8 +8 +8 +8 +8 +8 +8 +8 +8

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 2 : 6

3.

ROUTINE ANNOUNCEMENT

3. ROUTINE ANNOUNCEMENT

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 1

3.

3.1     

 



3.1  








PASSENGER BOARDING BOA RDING Ladies and gentlemen, Welcome aboard this ….. (a/c type) of Citilink Indonesia, QG ….. and please be seated in accordance with your boarding pass. Civil Aviation Aviation Safety Regulation stipulates that all luggages luggages must must be placed under the seat or in the overhead luggage bins. Please do not place your your luggage in a luggage bins containing safety equipment, along the cabin aisle and foot area. Act No. 1 year 2009 Article 54 states that every person on board the aircraft are prohibited from using communication devices such as cellular phone and its features, removing life vest from the aircraft, tampering or disabling the lavatory smoke detectors and violating the rules. The consumption of conventional conventional and and or electronic cigarettes is prohibited inside the aircraft. To passenger passenger sitting next to the emergency emergency exit, please learn learn the Safety Instruction Card carefuly. If you do not wish to perform the functions described in the event of an emergency, please ask the cabin crew to reseat you. Thank you. PASSENGER BOARDING BOA RDING Bapak dan Ibu Yth, Selamat datang di dalam pesawat ………. (a/c type) Citilink Citili nk Indonesia, QG ………. dan kami persilakan Anda untuk duduk sesuai dengan boarding pass yang sudah Anda terima. Peraturan Keselamatan Penerbangan Penerbang an Sipil menetapkan bahwa semua barang bawaan harus ditempatkan di bawah kursi atau di tempat bagasi di atas. Mohon untuk tidak menempatkan barang bawaan Anda di dalam tempat penyimpanan yang berisi alat-alat keselamatan, lorong kabin dan area kaki. Undang-undang Undang-undang nomor 1 tahun tahun 2009 pasal 54 menyatakan bahwa setiap orang di dalam pesawat dilarang menggunakan perangkat komunikasi seperti telepon genggam dan fiturnya, memindahkan baju pelampung dari pesawat, merusak atau

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Chapt. Page

: 3 : 2

3.

 



3.2   




mengganggu fungsi pendeteksi asap di kamar kecil, serta melanggar tata tertib yang berlaku. Konsumsi Konsumsi rokok konvensional konvensional dan atau rokok rokok elektronik tidak diizinkan selama Anda berada di dalam pesawat ini. Kepada penumpang yang duduk duduk di dekat jendela darurat darurat kami mohon Anda untuk mengetahui cara membuka jendela darurat sesuai dengan yang tertera pada Kartu Petunjuk Keselamatan. Jika Anda ragu atau tidak bersedia untuk membantu, silakan sampaikan kepada awak kabin kami untuk dipindahkan ke kursi lain. Terima kasih. WELCOME (DELEGATION (DELEGA TION FROM PIC) Ladies and gentlemen, Assalamu’alaikum Assalamu’alaikum Warahmatullahi Wabarokatuh (for umrah/hajj umrah/hajj flight) Good ………. (morning / afternoon / evening) and welcome to # Citillink Indonesia Flight, QG ………. to ………. # Citilink Indonesia inaugural flight to ………. QG ………. # Joint flight of Citilink Indonesia with ………. QG ………. to ………. (via ………. and ……….) The flight time is ………. hours(s) and ………. minute(s) (Special (Special grou p on board)  Especially for all of ………. group. (In (In case c ase of delay) d elay)  First of all, on behalf of Citilink Indonesia we apologize for this delay due to ………. (technical / operational / weather) reason.

 



Captain ………. and I ………. your Senior Cabin Crew, with all crew members are delighted to have you on board. Please fasten your seatbelts, seatbelts, adjust adjust your seatback to the the upright upright position, (stow your footrest), lock your table and switch off your electronic devices. Thank you and we we wish wish you you all an enjoyable flight.

FA ANNOUNCEMENT

Date Issue-rev Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Chapt. Page

: 3 : 3

3.

3.2   




WELCOME (DELEGATION (DELEGA TION FROM PIC) Bapak dan Ibu Yth, Assalamu’alaikum Assalamu’alaikum Warahmatullahi Wabarokatuh (for umrah/hajj umrah/hajj flight) Selamat ………. (pagi / siang / malam) dan selamat datang di penerbangan # Citilink Citili nk Indonesia, QG ………. dengan tujuan ………. # Perdana Citilink Indonesia Indonesia menuju kota ………. ………. dengan nomor penerbangan QG ………. # Kerjasama Citilink Indonesia dengan ………. QG ………. dengan tujuan ………. (Melalui ………. dan ……….) Penerbangan Penerbangan ini akan kita tempuh tempuh dalam dalam waktu ………. jam dan dan ………. menit. (Rea (Read d thi s text if special grou p on b oard)  Khususnya kepada seluruh anggota rombongan grup ………. (Rea (Read d this th is t ext in c ase of delay) d elay) Pertama-tama, atas nama nama Citilink Indonesia kami mohon mohon  Pertama-tama, maaf atas keterlambatan penerbangan ini karena alasan ………. (teknis / operasional / cuaca)







Kapten ………. ………. dan saya saya ………. awak kabin kabin senior Anda, beserta seluruh awak pesawat yang bertugas sangat senang dapat menyertai Anda dalam penerbangan ini. Silakan mengenakan sabuk pengaman, menegakkan sandaran kursi, (menyimpan sandaran kaki), mengunci meja serta mematikan perangkat elektronik Anda. Terima kasih dan selamat menikmati penerbangan ini.

FA ANNOUNCEMENT

Date Issue-rev Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Chapt. Page

: 3 : 4

3.

3.3     





3.3     






WELCOME (CONTINUATION FROM PIC) Ladies and Gentlemen, Assalamu’alaikum Warahmatullahi Wabarokatuh (for umrah/hajj flight) My name is ………., your Senior Cabin Crew. We are now ready to depart. Please fasten your seatbelt, adjust your seatback to the upright position, (stow your footrest), lock your table and switch off your mobile phone. To passenger sitting next to the emergency exit, please learn the Safety Instruction Card carefuly. If you do not wish to perform the functions described in the event of an emergency, please ask the cabin crew to reseat you. Thank you and we wish you all an enjoyable flight. WELCOME (CONTINUATION FROM PIC) Bapak dan Ibu Yth, Assalamu’alaikum Warahmatullahi Wabarokatuh (for umrah/hajj flight) Nama saya ………., awak kabin senior Anda. Saat ini kita sudah siap untuk berangkat. Silakan mengenakan sabuk pengaman, menegakkan sandaran kursi, (menyimpan sandaran kaki), mengunci meja serta mematikan telepon genggam Anda. Kepada penumpang yang duduk di dekat jendela darurat kami mohon Anda untuk mengetahui cara membuka jendela darurat sesuai dengan yang tertera pada Kartu Petunjuk Keselamatan. Jika Anda ragu atau tidak bersedia untuk membantu, silakan sampaikan kepada awak kabin kami untuk dipindahkan ke kursi lain. Terima kasih dan selamat menikmati penerbangan ini.

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 3 : 5

3.

3.4 







 

 






SAFETY DEMONSTRATION Bapak dan ibu Yth, Sesuai dengan Peraturan Keselamatan Penerbangan Sipil, kami akan memperagakan cara penggunaan alat-alat keselamatan penerbangan dan prosedur dalam keadaan darurat. Ladies and Gentlemen, In accordance with Civil Aviation Safety Regulation, we are going to demonstrate the use of safety equipments and emergency procedures. Pesawat ini memiliki ………. pintu darurat dan ………. jendela darurat. Mohon luangkan waktu sejenak untuk mencari lokasi pintu keluar terdekat. This aircraft has ………. emergency exit doors and ………. exit windows. Please take a moment to find the location of the nearest exit. Dalam keadaan darurat, garis di lantai akan memandu Anda ke pintu keluar. In the event of an emergency, strips on the floor will guide you to the exits. Gunakan sabuk pengaman sebagai berikut; bagaimana mengunci, mengeratkan, dan melepaskannya. Use the seatbelt as follows; how to buckle, tighten, and release it. Baju pelampung ada di bawah kursi Anda dan hanya dipakai saat pendaratan darurat di air. Dimohon untuk tidak dipindahkan dari tempatnya dalam keadaan normal. Your life vest is located under your seat and to it is be used only for water evacuation. Please do not remove it from its place in normal condition.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 6

3.

 













 


Cara penggunaanya; kalungkan pelampung melalui kepala, kemudian kancingkan dan eratkan. To use it; put the lifevest on through the neck opening, fasten straps and pull the end of the straps to tighten. Tarik sekerasnya kedua tuas merah ini untuk menggembungkan sesaat sebelum Anda keluar dari pesawat. Jika Anda keluar melalui jendela darurat, kembungkan pelampung segera setelah Anda berada di atas sayap. To inflate the vest, pull both red tabs firmly just before leaving the aircraft. If you leave the aircraft through the emergency exit window. Inflate the vest a soon as you are on the wing. Baju pelampung dapat juga dikembungkan dengan meniup pipa karet. Lampu akan menyala jika sumbat baterai dilepas di dalam air. Life vest can also be inflated by blowing into the tubes. The lamp on the vest can be activated by pulling the tag when you are in the water. Apabila tekanan udara di kabin berkurang secara tiba-tiba, masker oksigen akan keluar secara otomatis dari tempatnya, kecuali di kamar kecil. Tetaplah duduk dan kenakan sabuk pengaman. Tarik masker ke arah Anda untuk mengalirkan oksigen. Pasang masker menutupi mulut dan hidung, kaitkan karet di kepala dan bernafaslah seperti biasa. Pakailah masker Anda terlebih dahulu sebelum menolong yang lainnya. If there is a sudden loss in cabin pressure, oxygen mask will drop from the panel above your head, except in the lavatories. Remain seated and fasten your seatbelt. Pull the mask towards you to start the oxygen flow. Cover your mouth and nose with the mask, adjust the elastic band around your head and breathe normally. Secure your own mask first before assisting others. Kartu Petunjuk Keselamatan terdapat di kantung kursi di depan Anda. Silakan membacanya dengan seksama. The Safety Instruction Card is located in the seat pocket in front of you. Please read it carefully.

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 3 : 7

3.

 


Terima kasih atas perhatian Anda. Thank you for your attention.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 8

3.

3.5    

3.5    


BEFORE TAKE OFF (FOR NIGHTAND PREDAWN FLIGHT) Ladies and Gentlemen, We will be taking off in a short while. And for safety reason we are going to dim the cabin light. Thank you. BEFORE TAKE OFF (FOR NIGHT AND PREDAWN FLIGHT) Bapak dan Ibu Yth, Kita akan segera lepas landas. Dan untuk alasan keselamatan cahaya lampu di kabin akan kami redupkan. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 9

3.

3.6   

 



3.6


AFTER TAKE OFF Ladies and Gentlemen, The fasten seatbelt sign is off now, but we recommend that you keep your seatbelt fastened while seated. This aircrat has ………. lavatories; ………. in the front cabin and ………. in the rear cabin. Smoking inside the lavatory is against the law. For your information, all lavatories are no longer equipped with oxygen system. If there is a sudden drop in cabin pressure, passenger using the lavatory should return to seat, fasten the seatbelt and don the oxygen mask. Thank you. AFTER TAK E OFF

Bapak dan Ibu Yth,  Lampu tanda kenakan sabuk pengaman sudah dimatikan. Namun, kami anjurkan Anda untuk tetap mengenakan sabuk pengaman apabila Anda sedang duduk.  Pesawat ini dilengkapi dengan ………. kamar kecil; ………. di kabin bagian depan dan ………. di kabin bagian belakang. Merokok di dalam kamar kecil adalah bentuk pelanggaran hukum.  Perlu kami informasikan bahwa saat ini kamar kecil di dalam pesawat sudah tidak lagi dilengkapi dengan sistem oksigen.  Apabila tekanan udara di Kabin berkurang secara tiba-tiba, penumpang yang sedang berada di kamar kecil diharuskan segera kembali ke tempat duduk, mengenakan sabuk pengaman dan menggunakan masker oksigen.  Terima kasih. 

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 3 : 10

3.

3.7  


INFLIGHT SERVICE* Ladies and Gentlemen, Shortly, we will be serving you ………. (food and beverages / snack). (Read thi s text in a long internation al flight)  Approximately ………. hour(s) before landing, we will be serving you ………. (Read this text i n Ramadhan) 

We apologize to you who are fasting today. Happy fasting.

(Read this text if SOB available)  

 

On this flight, we have a selection of product for sales. The descriptions are shown in the current in-flight shopping magazine that you will find in your seat pocket. # Please contact the cabin crew if you would like to purchase any of these items after the meal service. # The cabin crew are going to walk around the cabin to offer you these items after the meal service.

If you need any assistance or information during this flight, please kindly contact us. Thank you.

Note: for more than 2 hours flight with meal / snack service.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 11

3.

3.7  


INFLIGHT SERVICE* Bapak dan Ibu Yth, Beberapa saat lagi kami akan menyajikan ………. (makanan dan minuman / makanan ringan). (Read thi s text in a long internation al flight)  Kurang lebih ………. jam sebelum kita mendarat kami akan menyajikan ………. (Read this text i n Ramadhan)  Kami mohon maaf kepada Bapak dan Ibu yang sedang menjalankan ibadah puasa dan kami ucapkan selamat menjalankan ibadah puasa. (Read this text if SOB available)  Pada penerbangan ini kami juga menyediakan barangbarang untuk dijual.  Daftar harga dan jenis barang-barang tersebut terdapat di dalam brosur di kantung kursi Anda. # Silakan menghubungi salah seorang awak kabin jika Anda ingin berbelanja setelah penyajian makanan dan minuman. # Kami akan berkeliling kabin untuk menawarkan barang-barang tersebut setelah penyajian makanan dan minuman.





Sekiranya Anda membutuhkan bantuan ataupun informasi selama penerbangan ini, silakan untuk segera menghubungi kami. Terima kasih.

Note: for more than 2 hours flight with meal / snack service.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 12

3.

3.8    

3.8


F&B SALES ON BOARD Ladies and Gentlemen, Shortly we are going to offer you foods and beverages for sale. The price and the item list are available in the brochure in the seat pocket in front of you. Thank You. F&B SALES ON BOARD

Bapak dan Ibu Yth,  Sesaat lagi kami akan memulai penjualan makanan dan minuman.  Daftar harga dan jenis barang yang kami tawarkan dapat Anda lihat di dalam brosur yang terdapat di kantung kursi di depan Anda.  Terima kasih. 

3.9

MERCHANDISE SAL ES ON BOARD

Ladies and Gentlemen,  Shortly we are going to offer you souvenirs for sale. The price and the item list are available at Citilink Gallery catalogue in the seat pocket in front of you.  We accept payment in Cash and VISA or MASTER Credit Cards.  Thank you. 

3.9   

 

MERCHANDISE SALES ON BOARD Bapak dan Ibu Yth, Sesaat lagi kami akan memulai penjualan cenderamata. Daftar harga dan jenis barang yang kami tawarkan dapat Anda lihat pada katalog Citilink Gallery yang terdapat di kantong kursi di depan Anda. Kami menerima pembayaran tunai dan kartu kredit berlogo VISA dan MASTER. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 3 : 13

3.


3.10 F&B AND MERCHANDISE SALES ON BOARD Ladies and Gentlemen,  Shortly we are going to offer you food, beverage and merchandise for sale.  The price and the item list are available in the brochure in the seat pocket in front of you.  Payment with cash and VISA or MASTER Credit Cards are accepted for merchandise purchase. 



Thank You.

3.10 F&B AND MERCHANDISE SALES ON BOARD   

 

Bapak dan Ibu Yth, Sesaat lagi kami akan memulai penjualan makanan, minuman dan cinderamata. Daftar harga dan jenis barang yang kami tawarkan dapat Anda lihat di dalam brosur yang terdapat di kantung kursi di depan Anda. Kami menerima pembayaran tunai dan kartu kredit berlogo VISA dan MASTER untuk pembelian cinderamata. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 14

3.


3.11 BEFORE LANDING   

 







Ladies and gentlemen, Shortly, we will be landing at ………. airport in ……….. The local time now is ………. am/pm. # Local time in ………. (destination city) is ………. hour(s) ahead of/behind ……….. (departure city) # There is no time difference between ………. (destination city) and ……….. (departure city). The ground temperature is ………. degrees celcius or ………. degrees Fahrenheit. Please fasten your seatbelts, adjust your seatback to the upright position, (stow your footrest), lock your table and switch off your electronic devices. We would like to remind you that carrying narcotics and drugs is violation of the law. Heavy penalties are imposed for disregarding this law. Act no. 1 year 2009 Section 412 states that any person who operates electronic equipment that might interfere with flight navigation such as mobile phones and taking or destroying aircraft equipment such as life vest will be punished with imprisonment of 2 (two) years or a fine of not more than Rp 200.000.000 (two hundred million rupiahs). Thank you.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 15

3.


3.11 BEFORE LANDING   

 







Bapak dan Ibu Yth, Beberapa saat lagi kita akan mendarat di bandar udara ………. di ………. Waktu setempat menunjukkan pukul ………. # Waktu di ………. adalah ………. jam lebih cepat/lambat daripada waktu di ………. # Tidak ada perbedaan waktu antara ………. (kota tujuan) dan ……….(kota keberangkatan) Suhu di darat dilaporkan ………. derajat Celcius atau ………. derajat Fahrenheit. Silakan mengenakan sabuk pengaman, menegakkan sandaran kursi, (menyimpan sandaran kaki), mengunci meja serta mematikan perangkat elektronik Anda. Perlu kami sampaikan bahwa bagi siapa saja yang membawa dan menyimpan segala bentuk narkoba atau sejenisnya akan mendapat hukuman berat, dan bagi Anda yang mengetahui agar segera melapor kepada petugas yang berwajib. Undang-undang no. 1 tahun 2009 Pasal 412 menyatakan bahwa barang siapa yang mengoperasikan peralatan elektronika yang mengganggu navigasi penerbangan seperti telepon genggam dan mengambil atau merusak peralatan pesawat udara seperti baju pelampung akan dihukum dengan pidana penjara paling lama 2 (dua) tahun atau denda paling banyak Rp 200.000.000 (dua ratus juta rupiah). Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 3 : 16

3.


3.12 BEFORE LANDING (FOR NIGHT FLIGHT ONLY)    

Ladies and Gentlemen, We will soon be landing. And for safety reason we are going to dim the cabin light Thank you.

3.12 BEFORE LANDING (FOR NIGHT FLIGHT ONLY)    

Bapak dan Ibu Yth, Kita akan segera mendarat. Dan untuk alasan keselamatan cahaya lampu di kabin akan kami redupkan. Terima kasih

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 3 : 17

3.


3.13 AFTER LANDING    

Ladies and Gentlemen, Welcome to ………. (airport) in ………. (city) Please remain seated until we have reached our final parking position and ‘The fasten seatbelt ‘sign is off. Please do not activate your mobile phone until you arrive at the arrival hall. (Read this text for airport with QG connecting flight available)  Passengers with a flight connection are requested to consult our ground staff at the transfer service desk. (Read fl ight with transit sto p wit h same aircraft)  Transit passengers to ………. will stop here for ………. minutes. # You are kindly requested to stay on board. Please keep your electronic devices off and observe the No Smoking Sign. # Please proceed to the waiting room and take all your cabin baggage with you. (Read thi s text for cr ew substi tution )  The new crew will continue the onward flight to ……….  We wish you a pleasant continuation of your journey.

     

To passengers who have received distribution of infant life vest, please return it to our cabin crew before you leave the aircraft. Please be careful when opening the overhead compartment as the items inside may fall out. May we also remind you to kindly take all your belongings with you when leaving this aircraft. It has been a pleasure looking after you and we hope to see you again soon. Thank you for flying Citilink Indonesia. Wassalamu’alaikum Warahmatullahi Wabarokatuh (for umrah / hajj flight)

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 3 : 18

3.


3.13 AFTER LANDING   



Bapak dan Ibu Yth, Selamat datang di ………. (bandara) in ………. (kota) Silakan tetap duduk sampai pesawat ini telah berhenti dengan sempurna dan lampu tanda ‘Kenakan Sabuk Pengaman’ sudah dimatikan. Mohon untuk tidak mengaktifkan telepon genggam sampai Anda tiba di ruang kedatangan. (Read this text for airport with QG connecting flight available)  Bapak dan Ibu dengan lanjutan penerbangan dimohon untuk menghubungi petugas darat kami di bagian pindah pesawat. (Read fli ght wi th transit stop with same aircraft)  Bapak dan Ibu yang akan melanjutkan penerbangan dengan tujuan ………. akan berhenti disini selama ………. menit. # Anda diminta untuk tetap tinggal di dalam pesawat dan tidak merokok serta tidak menggunakan perangkat elektronik. # Anda dipersilakan, untuk turun menuju ruang tunggu dengan membawa seluruh bagasi kabin. (Read thi s text for crew substituti on)  Awak pesawat yang baru akan melanjutkan penerbangan ini menuju ke ………..  Kami harap Anda dapat menikmati lanjutan penerbangan ini.

Bagi para penumpang yang telah menerima distribusi alat pelampung bayi, mohon mengembalikan pelampung tersebut pada saat Anda akan meninggalkan pesawat ini.  Harap berhati-hati saat membuka pintu penyimpanan bagasi di atas agar tidak ada barang yang terjatuh. barang bawaan Anda saat  Silakan membawa seluruh meninggalkan pesawat ini.  Kami senang dapat melayani dan berharap dapat segera bertemu Anda kembali.  Terima kasih telah terbang bersama Citilink Indonesia. 

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 3 : 19

3.




Wassalamu’alaikum Warahmatullahi Wabarokatuh (for umrah / hajj flight)

3.14 REFUELING WHILE PASSENGER ON BOARD    



Ladies and Gentlemen, Refueling is now in progress. Please refrain from smoking and keep your seatbelt unfasten. We also remind you that all your portable electronic devices must be switched off and for the time being please refrain from using the lavatory. Thank You.

3.14 REFUELING WHILE PASSENGER ON BOARD Bapak dan Ibu Yth,  Pengisian bahan bakar sedang berlangsung.  Kami mohon Anda untuk tidak merokok dan tidak menggunakan sabuk pengaman.  Kami juga mengingatkan Anda untuk tidak mengaktifkan peralatan elektronik dan untuk sementara waktu tidak mempergunakan kamar kecil.  Terima Kasih. 

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 3 : 20

4.

SEASONAL ANNOUNCEMENT

4. SEASONAL ANNOUNCEMENT

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 4 : 1

4.

4.1      

4.1      


FASTING BREAK Assalamu’alaikum Warahmatullahi Wabarokatuh Ladies and Gentlemen, I would like to inform you that the local time now at current position is ………. It is the time for our fasting passengers to break their fast. Thank you and enjoy breaking your fast. Wassalamu’alaikum Warahmatullahi Wabarokatuh FASTING BREAK Assalamu’alaikum Warahmatullahi Wabarokatuh Bapak dan Ibu yang terhormat, Kami beritahukan bahwa waktu setempat sekarang menunjukkan pukul ………. Bagi Anda yang sedang menjalankan ibadah puasa, sudah tiba saatnya untuk berbuka. Terima kasih dan selamat berbuka puasa. Wassalamu’alaikum Warahmatullahi Wabarokatuh.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 4 : 2

4.

4.2


CELEBRATION OF SPECIAL DAYS

(Read this text during welcome announcement, after greeting the passenger )  

4.2

Ladies and Gentlemen, First of all, on behalf of Citilink Indonesia, we would like to wish u # Happy New Year 20 ………. # A Happy Ied Mubarak 14 ………. Hijriyah # A Merry Christmas. May God bless us # A Happy Seclusion Day # A Happy Trisuci Waisak # A Happy Chinese Lunar New Year CELEBRATION OF SPECIAL DAYS

(Read this text during welcome announcement, after greeting the passenger)  Bapak dan Ibu Yth,  Pertama-tama atas nama Citilink Indonesia, kami mengucapkan # Selamat Tahun Baru 20 ………. # Selamat Hari Raya Idul Fitri 14 ………. Hijriyah # Selamat Hari Natal # Selamat hari raya Nyepi # Selamat Hari Trisuci Waisak # Selamat Tahun Baru Imlek

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 4 : 3

4.

4.3 


DOOR PRIZE Ladies and Gentlemen,

May we have your attention please.  We would like to announce that the winner of door prize on this flight is Mr. /Mrs. /Miss ………. on seat number ……….  Congratulations.  Thank You. 

4.3   

 

DOOR PRIZE Bapak dan Ibu Yth, Kami mohon perhatian Anda. Kami beritahukan bahwa pemenang undian pada penerbangan ini adalah bapak / Ibu ………., dengan nomor tempat duduk ………. Kami ucapkan selamat pada pemenang. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 4 : 4

5.

IRREGULAR & MISCELLANEOUS ANNOUNCEMENT

5. IRREGULAR AND MISCELLANEOUS ANNOUNCEMENTS

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 1

5.

5.1  


DELAY Ladies and Gentleman, On behalf of Capt ………., we regret to announce that our departure will be delayed for about ………. hour (s) ………. Minute(s), # As we are still waiting for ………. (air traffic clearance, cargo loading, some missing passengers, information on the weather condition in ……….) # Due to technical reason # Due to operational reason # Due to security reason (Additional information, if necessary) # Please remain onboard and we will keep you informed of any further progress. # Please disembark to the waiting room ………. (with/without) your hand luggage. We will keep you informed of any further progress.

 

We apologize for this inconvenience Thank You.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 2

5.

5.1  


DELAY Bapak dan Ibu yth, Atas nama kapten ………., dengan menyesal kami beritahukan bahwa keberangkatan penerbangan ini akan mengalami keterlambatan selama ………. jam ………. menit karena: # Kita masih harus menunggu ………. (izin bertolak, pemuatan kargo, penumpang yang belum naik pesawat, informasi keadaan cuaca di ……….) # Alasan teknis # Alasan operasional # Alasan keamanan (Additional information, if necessary) # Anda dimohon tetap tinggal di dalam pesawat. Setiap perkembangan akan kami informasikan secepatnya. # Anda dimohon untuk turun menuju ruang tunggu ………. (dengan/tanpa) membawa barang kabin Anda. Setiap perkembangan akan kami informasikan secepatnya.

 

Kami mohon maaf atas ketidaknyamanan ini. Terima kasih

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 3

5.

5.2    

5.2    


PASSENGER PAGING Ladies and Gentlemen, Paging Mr. / Mrs. / Miss …. Would you come and contact the cabin crew (or the ground staff) at front cabin please Thank you. PASSENGER PAGING Bapak dan Ibu Yth, Panggilan untuk Bapak / Ibu …. Anda dimohon untuk menghubungi awak kabin (atau petugas darat) di kabin depan. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 4

5.

5.3       

5.3


MISSING PASSENGER Ladies and Gentlemen, May we have your attention please? We expect some delay since we have to wait for passenger who already checked in but not board the aircraft yet. For security reason, we are not allowed to depart until the passenger has been found. If the passenger could not be found then we have to offload the passenger’s baggage. We are apologize for this inconvenience. Thank you.

MISSING PASSENGER

Bapak dan Ibu Yth,  Kami mohon perhatian Anda. akan mengalami keterlambatan dikarenakan harus  Kita menunggu penumpang yang sudah check in namun belum naik ke pesawat.  Untuk alasan keamanan, kita tidak diperbolehkan untuk berangkat sampai penumpang tersebut ditemukan.  Apabila tidak juga ditemukan maka kami harus menurunkan barang bagasi penumpang tersebut dari pesawat ini.  Kami mohon maaf atas ketidaknyamanan ini.  Terima kasih. 

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 5

5.

5.4   


PASSENGER RESEATING Ladies and Gentlemen, May we have your attention please? Due to: # Aircraft balance reason during takeoff and landing # Unserviceability of door ………. (fwd left / fwd right / aft left / aft right) The seats from no ………. up to ………. cannot be occupied.

 

5.4   

Passenger assigned to be seated there, are requested to move and take the vacant seats to ………. (forward / aft) cabin. Thank you for your attention and cooperation. PASSENGER RESEATING Bapak dan Ibu Yth, Kami mohon perhatian Anda. Karena alasan: # Keseimbangan pesawat saat lepas landas dan mendarat # Tidak bisa digunakannya pintu ………. (depan / belakang sebelah kanan / kiri) Maka tempat dikosongkan.

 

duduk

no

……….

sampai

……….

harus

Kami mohon Anda yang berada di daerah tersebut untuk segera pindah ke kursi kosong di bagian ………. (depan / belakang) Terima kasih atas perhatian dan kerja sama Anda.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 6

5.

5.5     

5.5     

ARTICLE FINDING Ladies and Gentlemen, May we have your attention please? We have found a (pair of) ………. in ………. Would the owner contact us please. Thank you. ARTICLE FINDING Bapak dan Ibu Yth, Kami mohon perhatian Anda. Kami telah menemukan ………. di ………. Bagi Anda yang kehilangan barang menghubungi kami. Terima kasih.

5.6     

5.6


tersebut,

silakan

CABIN SPRAYING Ladies and Gentlemen, Local regulations require the cabin be sprayed prior to our arrival at ………. airport This spraying is harmless and will dissipate quickly. Please take your seat and refrain from using the lavatory during the spraying. Thank you. CABIN SPRAYING

Bapak dan Ibu Yth,  Peraturan setempat mengharuskan kami untuk menyemprot ruang kabin ini.  Penyemprotan tersebut akan berlangsung cepat dan tidak berbahaya bagi manusia.  Silakan kembali ketempat duduk dan Anda di mohon untuk tidak menggunakan kamar kecil selama penyemprotan.  Terima kasih. 

FA ANNOUNCEMENT

Date Issue-rev

: 17 May 2016 : 01-01

Chapt. Page

: 5 : 7

5.

5.7  


SUSPENSION OF DRINK / MEAL SERVICE Ladies and Gentlemen, Due to weather conditions, # The drink (or / and) meal service will be suspended for a few moments. (Read text in li ght turbulence) # The drink (or / and) meal service will be served without coffee and tea.

  

5.7  

Please remain seated and fasten your seatbelts. We apologize for the inconvenience. Thank you. SUSPENSION OF DRINK / MEAL SERVICE Bapak dan Ibu Yth, Karena keadaan cuaca, maka; # Penyajian minuman (dan / terpaksa kami tunda sejenak.

atau)

hidangan makanan

(Read text i n li ght t urbul ence) # Penyajian minuman (dan / atau) makanan akan kami lakukan tanpa sajian teh dan kopi.   

Silakan tetap duduk dan kenakan sabuk pengaman Anda. Kami mohon maaf atas hal yang tidak menyenangkan ini. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 8

5.

5.8     

5.8


WAKING UP CUSTOMERS PRIOR TO MEAL SERVICE Ladies and Gentlemen, We do hope you have enjoyed your rest. Our remaining flight time to ………. will be another ………. hour(s) and ………. minutes. Shortly we will serve you food and drink. Thank you and enjoy your meal. WAKING UP CUSTOMER PRIOR TO MEAL SERVICE

Bapak dan Ibu yang terhormat,  Kami berharap Anda telah menikmati istirahat selama penerbangan ini.  Sisa waktu tempuh kita ke ………. tinggal ………. jam dan ………. menit.  Sebentar lagi kami akan menyajikan makanan dan minuman.  Terima kasih dan selamat menikmati. 

5.9   



5.9   



DIMMING THE CABIN LIGHT Ladies and Gentlemen, For your comfort we are going to dim the cabin lights. Those of you who wish to continue reading, may use the reading light by pushing the reading light button located in the panel above your head. Thank you. DIMMING THE CABIN LIGHT Bapak dan Ibu yang terhormat, Untuk kenyamanan Anda cahaya lampu di kabin akan kami kurangi Anda yang masih ingin melanjutkan membaca kami persilakan untuk menyalakan lampu baca dengan menekan tombol yang terdapat pada panel di atas Anda. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 9

5.

5.10   


DEBARRASSER

Ladies and Gentlemen, In a few moments, cabin crews will walk along the cabin to collect trash. Thank you.

5.10 DEBARRASSER   

Bapak dan Ibu yang terhormat, Beberapa saat lagi awak kabin akan berjalan menyusuri kabin untuk mengumpulkan sampah. Terima kasih

5.11  



TURBULENCE

Ladies and Gentleman. Because of bad weather, please be seated and fasten your seatbelt. And for the time being please refrain from using the lavatory until the fasten seatbelt sign has been switched off. Thank you.

5.11 TURBULENCE  



Bapak dan Ibu Yth, Karena keadaan cuaca yang kurang baik, silakan duduk dan kenakan sabuk pengaman Anda. Dan untuk sementara waktu tidak diperkenankan menggunakan kamar kecil selama lampu tanda kenakan sabuk pengaman masih menyala. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 10

5.

5.12     


MEDICAL ASSISTANCE

Ladies and Gentlemen, May we have your attention please. We urgently need medical assistance. If you are a doctor or paramedic, please contact us immediately. Thank You.

5.12 MEDICAL ASSISTANCE     

Bapak dan Ibu Yth, Kami mohon perhatian Anda. Kami sangat membutuhkan bantuan medis. Sekiranya ada dokter atau tenaga paramedis lainnya dalam penerbangan ini, mohon segera menghubungi kami. Terima Kasih.

5.13     

RETURN TO APRON (RTA)

Ladies and Gentlemen, May we have your attention please. Due to ………. we are forced to return to the apron. We are apologize for this inconvenience. Thank you.

5.13 RETURN TO APRON (RTA)     

Bapak dan Ibu yang terhormat. Mohon perhatian Anda Dikarenakan alasan ………. kita harus kembali ke pelataran parkir untuk dilakukan perbaikan. Kami mohon maaf atas ketidaknyamanan ini Terima kasih

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 11

5.

5.14      


RETURN TO BASE (RTB)

Ladies and Gentlemen, May we have your attention please Due to ………. we are forced to return to ………. (airport name) We are going to land in about ………. hour ………. minutes. We are apologize for this inconvenience. Thank you.

5.14 RETURN TO BASE (RTB)      

Bapak dan Ibu yang terhormat. Mohon perhatian Anda Dikarenakan alasan ………., kita harus kembali ke ………. (airport name) Kita akan mendarat dalam waktu ………. Jam ………. menit. Kami mohon maaf atas ketidaknyamanan ini Terima kasih

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 6 : 12

5.

5.15  

 

 


DIVERSION (AIRPORT CLOSED)

Ladies and Gentlemen, May we have your attention please, ………. airport is now closed because of : # Bad weather # Fog # Strike or Industrial dispute # ………. It has been decided that we are to proceed to ………and we will arrive there in ………. hour(s) / minutes. Citilink Indonesia at our : # Next schedule stops have been notified of this diversion. # Destination has been notified of this diversion. We apologize for this inconvenience. Thank you

5.15 DIVERSION (AIRPORT CLOSED)  

 

 

Bapak dan Ibu yang terhormat, Kami mohon perhatian Anda. Bandar udara ………. sekarang tertutup karena : # Cuaca buruk # Kabut # Pemogokan buruh # ………. Oleh sebab itu diputuskan kita akan terbang menuju ………. Dan akan tiba disana dalam waktu ………. jam / menit. Citilink Indonesia di : # Semua hentian berikut. # Tujuan akhir kita. Telah diberitahukan mengenai pengalihan ini. Kami mohon maaf atas kejadian ini. Terima kasih

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 13

5.

5.16    

 

 


DIVERSION (HUMANITARIAN REASON)

Ladies and Gentlemen, May we have your attention please We regret to announce a diversion for humanitarian reason. We have a seriously ill passenger who needs urgent medical treatment. It has been decided that we must proceed to ………. (nearest airport). We will arrive there in ………. hour(s)/minutes. Citilink Indonesia at our: # Next schedule stops have been notified of this diversion. # Destination has been notified of this diversion. We apologize for this inconvenience. Thank you

5.16 DIVERSION (HUMANITARIAN REASON) Bapak dan Ibu Yth,  Kami mohon perhatian Anda.  Dengan menyesal kami umumkan pengalihan tujuan kita karena alasan kemanusiaan.  Seorang penumpang kami sakit gawat dan memerlukan perawatan rumah sakit selekas mungkin.  Untuk itu diputuskan kita akan terbang menuju ………. (bandara terdekat), kita akan tiba disana dalam waktu ………. jam / menit. 

 Perwakilan Citilink Indonesia di: # #

 

Semua hentian berikut telah diberitahukan mengenai pengalihan ini. Tujuan akhir kita telah diberitahukan mengenai pengalihan ini.

Kami mohon maaf atas kejadian ini. Terima kasih

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 14

5.

5.17    


CABIN DEPRESSURIZATION*

Ladies and Gentlemen, The aircraft is gradually losing the cabin pressure, and our crew is evaluating it. Please return to your seat and make sure that your seatbelt securely fastened. Thank you.

5.17 CABIN DEPRESURIZATION* Bapak dan Ibu Yth,  Secara perlahan, tekanan udara di dalam kabin saat ini terus berkurang, dan awak pesawat sedang mengevaluasinya.  Silakan kembali ke tempat duduk dan kenakan sabuk pengaman.  Terima kasih. 

Note: if necessary, read after command from PIC “AIRCRAFT DECOMPRESSION, CABIN CREW STAND BY”.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 15

5.

5.18   



 


MIQOT

Ladies and Gentlemen, May we have your attention please? In ………. Minutes Insya Allah we will be entering Ya’lam lam. For those of you who will perform miqot, you might prepare it now. According to Fatwa Majelis Ulama Indonesia (MUI) regarding the hajj and umroh miqot, we inform you as follows: − (Hajj / umroh) pilgrims from Indonesia may start their miqot from Jeddah without paying any penalty (dam). − (Hajj / umroh) pilgrims from Indonesia are allowed to wear ihram before miqot and keep paying attention with ihram’s rules. − King Abdul Aziz airport is legally allowed as miqot place. Regarding this Fatwa of Majelis Ulama Indonesia, we freely let the customer perform their miqot as we mentioned above. Thank you.

5.18 MIQOT  





Bapak dan Ibu yang terhormat, Beberapa saat lagi Insya Allah kita akan memasuki daerah Ya’lam lam. Sesuai dengan Fatwa Majelis Ulama Indonesia (MUI) tentang Miqot, bersama ini kami umumkan bahwa: − Jamaah (haji / umroh) dari Indonesia boleh memulai ihramnya (miqot) dari Jeddah tanpa wajib membayar dam. − Jamaah (haji / umroh) dari Indonesia boleh melakukan ihram sebelum miqot dengan tetap memperhatikan laranganlarangan berihram. − MUI juga memutuskan bahwa bandar udara King Abdul Aziz juga sah sebagai miqot. Berdasarkan Fatwa Majelis Ulama Indonesia tersebut, kepada para penumpang kami persilakan melakukan miqotnya sesuai dengan keyakinan masing-masing Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 16

5.

5.19    


IDENTIFYING PASSENGER BAGGAGE (BOMB THREAT)

Ladies and Gentlemen, For security reasons, you are required to identify your cabin baggage. Cabin crew will now direct and assist you. Thank you.

5.19 IDENTIFYING PASSENGER BAGGAGE (BOMB THREAT) Bapak dan Ibu yang terhormat,  Karena alasan keamanan, Anda diminta untuk mengenali barang bawaan kabin Anda masing-masing.  Awak kabin akan membantu dan mengarahkan Anda.  Terima kasih. 

5.20     

FIRE

Ladies and Gentlemen. May we have your attention please. Cabin crew are now dealing with a problem in ………. Forward / aft) ………. (Lavatory / cabin / galley). Please keep calm and follow any instruction from the cabin crew. Thank you.

5.20 FIRE      

Bapak dan Ibu Yth, Kami mohon perhatian Anda. Saat ini awak kabin sedang mengatasi masalah di ………. (Kamar kecil / kabin / dapur) bagian ………. (Depan / belakang). Kami mohon Anda untuk tetap tenang dan mengikuti semua instruksi yang diberikan oleh awak kabin. Awak kabin kami sudah terlatih untuk mengatasi situasi seperti ini. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 24 Jun 2015 : 00-00

Chapt. Page

: 5 : 17

5.

5.21


OXYGEN GENERATOR ACTIVATED

Ladies and Gentlemen.  May we have your attention please.  We have just executed an emergency pressurization problem.  The emergency oxygen system is activated.  Please keep calm and breathe normally as cabin crew.  The heat and the burning smell emited by the is normal.  Please refrain from touching the generator  When already not in use, place the oxygen pocket in front of you.  Thank you. 

descent due to

instructed by the oxygen generator

mask in the seat

5.21 OXYGEN GENERATOR ACTIVATED         

Bapak dan Ibu Yth, Kami mohon perhatian Anda. Kita baru saja menurunkan ketinggian terbang dikarenakan berkurangnya tekanan udara di dalam kabin. Saat ini sistem oksigen darurat sudah bekerja. Mohon untuk tetap tenang dan bernapas dengan normal sesuai dengan instruksi dari awak kabin. Panas dan bau terbakar yang keluar dari generator oksigen adalah sesuatu yang normal. Mohon untuk tidak menyentuh generator. Jika sudah tidak digunakan, masukkan masker oksigen ke dalam kantong kursi di depan Anda. Terima kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 6 : 18

5.

5.22     


PILOT ASSISTANCE (if Needed)

Ladies and Gentlemen. May we have your attention please. We urgently need an Airbus A320 pilot assistance. If you are an Airbus A320 rated pilot, please contact us immediately. Thank You.

5.22 PILOT ASSISTANCE (If Needed)     

Bapak dan Ibu Yth, Kami mohon perhatian Anda. Kami sangat membutuhkan bantuan pilot Airbus A320. Sekiranya ada pilot Airbus A320 dalam penerbangan ini, mohon segera menghubungi kami. Terima Kasih.

FA ANNOUNCEMENT

Date Issue-rev

: 7 Oct 2016 : 01-02

Chapt. Page

: 6 : 19

Announcement

Recommend Documents