COMPETENCYBASED LEARNI NG MATERI AL
Se ct or :
TOURI SM Qual i ficat i on:
HOUSEKEEPI NG NC I I Uni tofCom mp pet ency: LAUNDER LI NEN AND GUESTCLOTHES Modul eTi t l e:
LAUNDE DERI NG LI NEN AND GUESTCLOTHES
TABLE OFCONTENTS HOW TO LAUNDE DER LI NEN AND GUESTCLOTHES Lear ni ngOut comeSummar y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 LEARNI NG EXPERI ENCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 I nf or ma mat i onShee t5. 41Pr ocedur e sIpac kagi ng……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Sel f Chec k5. 41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Ans werKe y5. 41……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 TaskShee t5. 41…………………………………………………… …………………………………………………………………. ……………. . 14 Pe r f or manceCr i t er i aChe c kl i s t5. 41…… …………………………………………15 I nf or mat i onShee t5. 42.……………………………………………………………. …. 16 TaskShee t5. 42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Per f or manceCr i t e r i aChec kl i s t5. 42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 I nf or mat i onShee t5. 43.……………………………………………………………. … 20 Sel f Chec k5. 43. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Ans werKe y5. 43……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 TaskShee t5. 43………………………………………. ………………………………………. …………………. …. . …. 24 Pe r f or manceCr i t er i aChec kl i s t5. 4…………………………………………. 25
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I nf or mat i onShee t5. 44.……………………………………………………. . . . . . . . . . . . . . . 26 Sel f Chec k5. 44. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Ans werKe y5. 44……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
HOW TO USE THI SCOMPETENCYBASED LEARNI NG MATERI AL Wel come t ot he Compe t ency Based Lear ni ng Mat er i al sf ort he mo dul e: Launderi ng Thi s compe t ency Based Lear ni ng Mat er i al s cont ai ns t r ai ni ng Li nen and Guest Cl ot hes. mat e r i al sandac t i v i t i e sf o ry out oc ompl e t e . Theuni tofcompe t ency“LaunderLi cont ai nst heknowl edge, nen and GuestCl ot hes” keepi ngNC I I . s ki l l sandat t i t ude sr e qui r e df o raHouse Y ou a r er e q ui r e dt og ot hr o ug hl e a r ni nga c t i v i t i e si no r d e rt oc o mpl e t ee a c hl e ar ni ng out comesoft hemodul e.I n eachl earni ngout comes,t her eare I nf o r mat i o ns he e t s ,T as ks he e t s and Ref er ence Mat er i al sf or f ur t her r eadi ng t o hel p you bet t er under st and t he r equi r ed act i vi t i es.Fol l ow t heseact i vi t i eson yourown and answert he Se att heend ofeach l f Che c k l ear ni ngout come.You mayt earabl ank AnswerShee tatt heend ofeac h modul eorge tone f r o m y o urf a c i l i t a t o r / t r a i ne rt owr i t ey o ura ns we r sf o re ac h sel fy o u ha v eque s t i o ns , f c hec k.I don’ the si t at et oas ky ourf ac i l i t at orf ora ss i s t a nc e.
Recogni t i on ofPr i orLear ni ng( RPL)
You ma yhav esomeormo s toft heknowl edgeandski l l scov er edi nt hi sl ear ner ’ sgui de becauseyouhav e: Beenwor ki ngf orsomet i me. Al r eadycompl e t edt r ai ni ngi nt hi sar ea. • •
I fy o uc a n de mo ns t r a t et oy o urt r a i ne rt ha ty o ua r ec o mpe t e nti napa r t i c ul a rs ki l l ,y o u don’ thavet odot hesamet r ai ni ngagai n. I fy ou f eelyou have some ski l l s,t al kt o yourt r ai nerabouthavi ng t hem f ormal l y r e c o g ni z e d .I fy o u ha v eaq ua l i fic a t i o no rCe r t i fic a t eofc o mpe t e nc ef r o m pr e v i o ust r a i ni ng ,s ho w
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i tt oy o urt r a i ne r .I fr e q ui r e dt ode mo ns t r a t et he s es ki l l s ,dos o.I ft hes ki l l sy o u ac qui r e dar e st i l lr el evantt ot hemodul e,t heymaybecomepartoft heevi denceyoucanpr esentf orRPL. Att heend oft hi sCompe t encyBased Lear ni ngMat er i al ,aLear ner ’ sDi ar yi sused t o r e c o r di mpo r t a ntda t a ,j o bsunde r t a ke na ndo t he rwo r k pl a c ee v e nt st ha twi l la s si s ti npr o v i di ng f ur t he rde t a i l st oy o urt r a i ne roras s e s s o rs .A Recor i sal s opr o v i de df o ryour d ofachi evement t r ai nert ocompl et eonceyoucompl et edthemodul e. Thi smo dul ewaspr epar edt ohel py ou ac hi ev et her equi r edcompe t encyandt hesour ce ofi nf ormat i on f oryou t oacqui r eknowl edgeand ski l l si n Launderi ngl i nen and guestcl ot hes wi t hmi ni mum super vi si onorhel pf r om youri ns t r uct or .Wi t ht heai doft hi smat er i al ,you wi l l acqui r et hecompet encyi ndependent l yatyourownpace. Tal kt oyourt r ai nerand agr eeon how you wi l lbot h or gani z et het r ai ni ngoft hi suni t . Re ad t hr o ug ht hel e ar ni ngg ui dec ar e f ul l y .I ti sdi v i de di nt os e c t i o nst hatc o v e ral lt hes ki l l s andknowl edgeyouneedsucces sf ul l ycompl et ei nt hi smodul e. Wor kt hr ough al lt hei nf or mat i on and compl e t et heact i vi t i esi n eac h sect i on.Read al l i nf or mat i on sheet s and compl et e t he se l f check, sugge st ed r ef er ences ar ei ncl uded t o suppl ementt hemat er i al spr ovi dedi nt hi smodul e. •
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Your i ns t r uct or wi l lbe you t r ai ner ,super vi sor or manager who i st her et o supportyo u and show yo ut hecor r ec twayofdoi ng t hi ngscov er ed i n your t r a i ni ng . Yourt r ai nerwi l lt el ly ou aboutt hei mpor t antt hi ngsy ou needt oconsi derwhen youar ecompl e t i ngact i vi t i esandar ei mpor t antt haty oul i s t enandt akenot es. Youwi l lbegi v enanoppor t uni t yt oaskques t i onsandpr act i ceont hej ob. Makesur eyou pr act i ceyournew ski l l sdur i ngr egul arwor k shi f t si n or dert o i mpro vey ourspeed,memoryandsel f confidence . Communi cat et o yourwor kmat eswi t hr el ev antexper i encesand ask f ort hei r gui dance. Us et hese l f c he c kque s t i o nst ot e s ty o uro wnpr o g r e s s . Whenyouar er eady ,askyourt r ai nert oobser v ey oui nper f or mi ngt heact i vi t i es st i pul at edi nt hecompet encybasedl earni ngmat eri al s. Af t erfini shi ngt heseact i vi t i es,ask f orwr i t t en f eedbac k on yourpr ogr ess.Your t r ai ner keeps f eedback/pr easse ss ment r eport ; when you have succ ess f ul l y compl et edeachel ement ,askyourt r ai nert omar kon t her epor t st hatar er eady f orassess ment .
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•
When you hav e compl e t ed t hi s mo dul e,and confidentt hatyou hav e had t he suffici entexpert i se,yourt r ai nerwi l larr ange an appoi nt mentwi t hr egi st er ed assessort oassi styou,t heresul tofyourassessmentwi l lber ecor ded i n your Compet encyAchi ev ementRec or d
PROGRAM/COURSE:HOUSEKEEPI NG UNI T OFCOMPETENCY:LaunderLi nenandGues tCl ot hes MODULE TI TLE:Launder i ngLi nenandGuestCl ot hes I NTRODUCTI ON: Thi suni tofcompe t enc ycov e r st heknowl edge ,ski l l s,andat t i t udes r equi r edt oworki nl aunderi ngl i nenandguestcl ot hes. LEARNI NG OUTCOMES Uponcompl et i onoft hi smodul eyoumustbeabl et o: LO 1:I dent i f yt ypesoff abr i candl aundryequi pment LO 2:Obser vesaf et ypract i cesi nhandl i ngl aundryequi pmentandchemi cal s LO 3:Fol l ow corr ectpr ocedur ei nl aunderi ngpr ocessf orguest ’ sl aundryi t ems
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LO 4:Packageandst or el aundryi t ems ASSESSMENT CRI TERI A: 1.I t emsar ecorr ect l ysort edaccor di ngt ot hecl eani ngpr ocessrequi r edand t heur g e nc yoft hei t e m 2.Laundrymet hodsar ecorr ect l ysel ect edi naccordancewi t ht ext i l e l abel i ngcodesandbasedon: a.t ypeoff abr i candfiber b.dyef as t ness c.amountofsoi l age d.washi ngi nst r uct i ons 3.Laundr yequi pmenti spr oper l yoper at edi naccor dancewi t h manuf ac t ur e r ’ si ns t r uc t i o ns 4.Laundrymet hodsar ecorr ect l ysel ect edi naccordancewi t ht ext i l e l abel i ngcodesandbasedon: a.t ypeoff abr i candfiber b.dyef as t ness c.amountofsoi l age d.washi ngi nst r uct i ons 5.I t emsf orl aunderi ngar echeckedf ors t ai nsandst ai nsaret r eat edusi ng t hec or r e c tpr o ce s s 6.Cl eani ngagent sandchemi cal sar ecor r ect l yusedi naccor dancewi t h manuf act ur er ’ si nst r uct i onsandspeci ficl aundryequi pment 7.Laundr yequi pmenti soper at edi naccor dancewi t hmanuf act ur er ’ s i ns t r uc t i ons 8.I t emsarecheckedaf t erl aunderi ngpr ocesst oensur equal i t ycl eani ng 9.Anydamageari si ngf r om l aunder i ngproce ssi sr ecor dedandappr opr i at e per son( s)i s/arenot i fiedi naccordancewi t hest abl i shmentpr ocedur es 10. Pr es si ngandfini shi ngpr oc e ss e sar ec or r ec t l yc ompl e t edi n ac c or danc ewi t ht e x t i l ec har ac t e r i s t i c sandc l i e ntr e qui r e me nt s 11. Gues tl aundr yi spac kagedandpr ese nt edi nacc or danc ewi t h es t abl i shmentst andar dsandpr ocedur es 12. Fi ni s hedi t emsar er e t ur nedt ogue s ti nacc or dancewi t hr eq ui r e d t i mef r ames 13. Pr oc es se dgues tl aundryi ss t or edwhe r er eq ui r ed,acc or di ngt o guestr equest sorwher ere t urnt oguesti snotpossi bl e
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EQUIPMENT
Washing Machine Drying Machine Dry-cleaning Machine Flat Iron Steam Pressers Ironing Board Sorting Shelves
TOOLS AND ACCESSORIES
Fiber / Fabric samples Different linens and laundry Items abeler !angers aundry bas"ets Wash basin Buc"et Water hose
SUPPLIES & MATERIALS
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#perating manuals brochures Pen and paper Bleaching agent Stain removing agent Fabric softeners Saniti$ing agent %ll-purpose cleaning agent Detergents &li'uid( po)der* +eport forms
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LEARNING MATERIALS
Manuals Boo"s ,ideo &D*
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LEARNI NG OUTCOME #4 PACKAGE AND STORE LAUNDRY I TEMS CONTENTS: 1.Proc edur esonpackagi ngandpre se nt i nggues tl aundr y 2.Pr ocedur esi nst ori ngguestl aundryi naccordancewi t hest abl i shment st andardsorguestr equest . 3.Del i verofl aundryi t ems 4.Basi chousekeepi ngphr aseol ogi es
ASSESSMENT CRI TERI A: 1.Gues tl aundr yi spackedandpr es ent edi naccor dancewi t h es t abl i shmentst andar dsandpr ocedur es 2.Fi ni shedi t emsarer et ur nedt oguesti naccordancewi t hr equi r edt i me f r ames 3.Pr ocessedguestl aundryi sst ore dwher er equi r ed,accordi ngt oguest r e que s t so rwhe r er e t ur nt ogue s ti sno tpo ss i bl e
CONDI TI ON: Tr ai nee smus tbepr ovi dedwi t ht hef ol l owi ng: 1.WORKPLACE LOCATI ON 2.EQUI PMENT
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#
Fl ati r o n
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I r oni ngboar d
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St eam pr es se r s
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So r t i ngshe l v e S
3.TOOLS,ACCESSORI ESAND SUPPLI ES #
Di ffer entl i nensandl aundryi t ems
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Hanger s
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Labe l e r s
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Laundrybaske t s
4.TRAI NI NG MATERI ALS #
Reportf or ms
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Penandpaper
ASSESSEMENTMETHODS:
1.Observ at i on 2 Wr . i t t ene xami nat i on 3.Demonst r at i onwi t hor alquest i oni ng
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LEARNI NG EXPERI ENCES Lear ni ngOut come4
Packageandst or el aundryi t ems
Lear ni ngAct i vi t i es
Speci alI nst r uct i ons
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Read I nf ormat i onSheet5. 41on Packagi ngandpr ese nt i nggues t l aundr y
Answer Sel f Check5. 41 Perf orm TaskSheet5. 41
I fyouhavesomepr obl em ont he c ont e nto ft heI nf o r mat i o nShe e t ,do n’ t he s i t at et oappr o ac hy o urt r ai ne r . I fyouf eelt haty ou arenow knowl edgeabl eont hecont entoft he I nf or mat i onShee t ,youcannow answerSel f Checkpr ovi dedi nt he modul e. Compar e/check answerwi t ht he Ans werke y uat et Thet r ai nerwi l lEval he Perf ormanceCri t eri aCheckl i st .
Keepacopyofyourwor kf ort henext act i v i t i es I fyouhavesomepr obl em ont he Read t heI nf ormat i onSheet5. 42on c ont e nto ft heI nf o r mat i o nShe e t ,do n’ t St ori ngguestl aundryi naccordance s i t at et oappr o ac hy o urt r ai ne r . wi t hes t abl i shments t andar dsorgue s t he I fyouf eelt haty ou arenow r equest knowl edgeabl eont hecont entoft he I nf or mat i onShee t ,youcannow answerSel f Checkpr ovi dedi nt he modul e. Thet r ai nerwi l lEval he uat et Perf orm TaskSheet5. 42 Perf ormanceCri t eri aCheckl i st .
t heI nf ormat i onSheet5. 43on Read Del i ver yofl aundryi t ems
Keepacopyofyourwor kf ort henext act i v i t i es I fyouhavesomepr obl em ont he c ont e nto ft heI nf o r mat i o nShe e t ,do n’ t he s i t at et oappr o ac hy o urt r ai ne r . I fyouf eelt haty ou arenow knowl edgeabl eont hecont entoft he I nf or mat i onShee t ,youcannow answerSel f checkpr ovi dedi nt he modul e.
Compar e/check answerwi t ht he
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Answer Se l f c he c k5. 43 Perform TaskSheet5. 43
heI nf ormat i onSheet5. 44on Readt Del i ver yofl aundryi t ems
Answer Se l f c he c k5. 44 Check y ourans wer susi ngt he AnswerKe y
Ans werke y Thet r ai nerwi l lEval he uat et Perf ormanceCri t eri aCheckl i st . Keepacopyofyourwor kf ort henext act i v i t i es I fyouhavesomepr obl em ont he c ont e nto ft heI nf o r mat i o nShe e t ,do n’ t he s i t at et oappr o ac hy o urt r ai ne r . I fyouf eelt haty ou arenow knowl edgeabl eont hecont entoft he I nf or mat i onShee t ,youcannow answerSel f checkpr ovi dedi nt he modul e.
Compar e/check answerwi t ht he Ans werke y uat et Thet r ai nerwi l lEval he Perf ormanceCri t eri aCheckl i st . Keepacopyofyourwor kf ort henext act i v i t i es
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I NFORMATI ON SHEET 5. 41 Packagi ngandpr esent i ngguestl aundr y Lear ni ngObj ect i ve : f A t e rr eadi ngt heI nf or mat i onShee t ,y oumus tbeabl et o enumer at et heproce dur esi npackagi ngandpr ese nt i nggues tl aundry . I mpor t ance:Thepresent at i onoffini shedl aundryi si mport antf ort hei mage ofest abl i shmentorcompany .Guestl aundryt hati spackedcorr ect l y ,cl ean and neatwi l lensur eguestsat i sf act i onwi t hl aundryser vi cesandt hecompanyi n g e ne r a l . Procedure: 1.Fol dal lpr ocess edl aundryi t ems.Hangt hoset hatneedt obehanged. Checkt hatt hei r onspr esserarepreheat edandatt hecorr ect t e mpe r a t ur ef o rt hei t e mt obei r o n.
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2.Recor dal lfini shedi t emsf ordel i ver yandnot edowndamagesi fany .Any st ai nedordamagei t ems ber emove dandt hi sr epor t edt oyour supervi sor . checkt hatt hecl ot hi ngi t em i snotdamage..
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3.Del i veral li t emsusi ngt hel aundrycartandhavet her ecor ds acknowl edgedbyt heguar dondut yatt hel aundryar ea. Pr ocedur esf orpacki nganddel i verl aunder edfini nshedi t emsare ; a.Thefini shedi t emsshoul dbef r eef r om wr i nkl es,mar ks,andst ai ns andmus thav es moo t happear ance. b.Al ll aundr ymus tf ol ded,sor t edandpac kedacc or di ngt oy our organi zat i onalr equi r ement c.Fi ni shedl aundr ymus tbec hec kedagai nstdocument at i ont oensur e number sandi t emsar ecor r ec t . d.Compl et et hedocumentaccor di ngt oyoures t abl i shmentpr ocedur es t oe ns ur et hatg ue s t sar ebi l l e dc or r e c t l y e. Al ll aundrymustbet akent ot hest oragear eaandst or edr eadyf or r e adyf orde l i v e r y f . Us et r o l l e y so rs o r t i ngbas ke t si ny o uruni to rl i ne n g.Al lundel i ver edl aundrymustbest ore dsecur el yi nacl ean,neat andt i dy ar e at opr e v e nts o i l i ng ,l o s sordamag e .
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SELFCHECK 5. 41 Answert hef ol l owi ngques t i ons 1.Whatar et hepr ocedur esi npackagi ngandpr ese nt i nggues tl aundry?
2.Whydoyouneedt ocovert hepr ocessedl aundryi t emswi t hpl ast i c?
3.Whatwi l lyoudoi fyouwi l lencount eran i t em t hati sdamageorl oss?
4. Whydoyounee dt ost or es e c ur e l yt heunde l i v e r e di t e mi nacl e an,ne at andt i dyar e? 5.Whatwi l ly o u us ei nde l i v e r i ngl i ne ns ? 6.Whydoyouneedt ocheckt hei r onpr ess er pr e–heat ed? 7.Whydoyounee dt ocheckfini shedl aundr yagai nstdocument at i on?
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8.Wher ewi l lyouputal lt hepr ocessed/fini shed l aundry f ordel i very? 9.Whati st hemai nr easonwhydoy ounee dpackedl aundr ypr oper l y? 10.Whyt hepr operpr ese nt at i onoffini shedl aundryi mport ant ?
ANSWER KEY 5. 41 1.a.Fol dal lpr ocessedl aundryi t ems.Hangt hoset hatneedt obe hang e d.Co v eri twi t hpl as t i cc o v er . b.Recor dal lfini shedi t emsf ordel i v er yandnot edowndamagesi f any c.Del i veral li t emsusi ngt hel aundrycartandhavet her ecords acknowl edgedbyt heguar dondut yatt hel aundr yar ea. 2.T opr e v e ntdus tt hatwi l lc o nt ami nat et hei t e m 3.I ts ho ul di mme di at e l yr e po r tt oy ours upe r v i s or . 4.T opr e v e nts o i l i ng,l o s so rdamag e .
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5.Tr o l l e y sors or t i ngbas ke t s . 6.Toensur et hecorr ectt emper at ur eoft hei t em t obei r on. 7.Toensur enumberofi t emsarecorr ect . 8.Att hel aundryst orage 9.T og ai nande ns ur et heg ue s t ss at i s f ac t i o no fl a undr ys e r v i c e s o ft hee s t abl i s hme nti ng e ne r a l . 10.Tohol dt hegoodi mage/r eput at i onoft heest abl i shment Companyi mag e.
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TASK SHEET 5. 41
ocedur ei nPackagi ngandpr ese nt i nggues tl aundry Ti t l e:Pr
Per f ormanceObj ect i ve:Gi ve nagues tl aundryyoumustbeabl et o f ol l ow t hepr ocedur ei npackagi ngandpr esent i ngguestl aundry .
Suppl i es/Mater i al s :Se v er a lc l o t he s,pl as t i cco ve r ,hang er s
Equi pment/Tool s:Laundrycart ,r eportf orms
Steps/Procedures:
1.Fol dal lpr ocess edl aundryi t ems.Hangt hoset hatneedt obe hang e d.Co v e ri twi t hpl as t i cc ov e r 2.Recor dal lfini shedi t emsf ordel i ve ryandnot edowndamagesi fany 3.Del i veral li t emsusi ngl aundrycartandhavet her ecor ds acknowl edgedbyt heguar dondut yatt hel aundryar ea.
JOJI MZSESHOTEL LAUNDRY DAMAGE REPORT
NATURE OF DAMAGE
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RECOMMENDATI ON
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LOSSBUTTONS
REPLACE /BUYANEW MATERI AL
Report ed by:
Dat e:
Perf or manceCr i t eri aCheckl i st TaskSheet5. 41 Tr ai nee ’ sName _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Dat e_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Cr i t er i a
Di dyo u…
YES
NO
Steps/Procedures:
1.Fol dedal lpr ocess edl aundryi t ems.Hangt hose t hatneedt obehanged.Coveri twi t hpl ast i ccover 2.Recor dedal lfini shedi t emsf ordel i ver yandnot e downdamage si fany 3.Del i ver edal li t emsusi ngl aundrycar tandhavet he r ec or dsacknowl edgedbyt heguar dondut yatt he l aundryar ea.
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Comment s/Sugg es t i ons:
Tr ai ner :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Dat e:_ _ _ _ _ _ _ _
The Adelphi College
Developed By: Jonalyn J. Moises Date: 03/01/2016 !e"ies 2016
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I nf or mat i on Sheet5. 42 Pr ocedur ei nSt ori ngGuestLaundry Learni ng Obj ecti ve :Af t err eadi ngt heI nf or mat i on Shee t ,y ou mus tbeabl et oenumer at t hepr ocedur esi nst ori ngguestl aundry . Procedure:
TASK SHEET 5. 43 Ti t l e:Del i veryofl aundryi t ems Per f ormanceObj ect i ve:Gi venaguestl aundryyoumustbeabl et of ol l ow t he pr ocedur ei ndel i ver yofl aundryi t ems. Suppl i esandMat eri al s:Se v er alc l ot he s, Equi pment:Reportf orms, St epsandPr ocedur es: Pr e par ev ouc he rt obeat t ac he dt ot hei t e mf o rbi l l i ng ,i ft hegue s ti sonc as h basi s.
1.
I fi ti schar g et oho t e lbi l l s ,t hev ouc he rwi l lbeat t ac he dt ohi sho t e lf ol de r bi l l st obes e t t l edl at er .
2.
3. Thep r oc es sedi t emswi l lbedel i v er e dt ot hegues t .I ft hegues ti sar ound,he
i sasked t o si gn i nt hedel i ver yl ogbook f oracknowl edgment .Then t hebi l l wi l lbepr esent edt ohi mf orse t t l ement $.
I ft hegues ti snotar ound,t hehousekeepi ng super vi soracknowl edged by si gni ngi nt hel ogbook.
%.
I ft heroom i son “ DonotDi st ur b”s i gn ( DND)and sai di t em i son speci al ser vi ce,a not i ficat i on i s pl aced i nt he gues t ’ sr oom t hr ough t he door , ( anot hercopyt ot hef r ontoffice)not i f yi nghi mt hatan at t emptt odel i verhi s l aundr ywasmadewhi l ehei sonDND.
6. Unde l i ve r ed i t emsDeveloped ar ebr o ughtback t ot hel aundryar ea t o ber edel i ve r ed The Adelphi College By: Jonalyn J. Moises upo nar r i v alo ft he g ue s t . Date: 03/01/2016 Page 22 o 25 !e"ies 2016
AssessmentMet hod:Perf o r manc eCr i t e r i a
I NFORMATI ON SHEET 5. 44 Basi cPhr aseol ogi esi nHousekeepi ng
Lear ni ngObj ect i ve : f A t err e adi ngt heI nf or mat i onShe e t ,y oumus tbeabl et o i de nt i f yt hebas i cphr as e ol o gi e si nho us e ke e pi ng . Procedure: Li nen andLaundryt er ms Wor d
Meani ng
bat ht owel
l ar get owelusedf ordryi ngt hebodyaf t erashowerorbat h
f acecl ot hor washcl ot h
smal l ,squareshapedt owelorcl ot husedf orwashi ngt he f aceandhands
fit t edsheet
sheetwi t hel ast i ct hatgoesont opoft hemat t r essand s t a ysi npl ac e
f ol d( v e r b )
makear t i c l e sofc l o t hi ngs mal landne atf o rs t o r a ge
handt owel
at owelhungi nt hebat hr oom;use df ordr yi nghands
hanger( noun)
awi r eo rpl as t i cho okus e df o rhang i ngc l o t he si nac l o se t
i r on ( nounandver b)
ane l e c t r i cappl i anc eus e df o rmaki ngc l o t he sflat ;t o r emovewr i nkl es
ki ngsi ze
t hel ar g e s ts i z ebe do rbe dc o v e r i ng
l aundr y( noun)
t hewashi ngofcl ot hi ng
dot hel aundr y
pi l l ow case
ac o v e r i ngs i mi l art oas he e tt ha tpr o t e c t st hehe ad cushi on
queen si ze
l ar g es i z ebe dandbe dc o v e r i ng( s mal l e rt hanki ng ,l ar g e r t handoubl e)
sheet( noun)
al i g htc o v e ro nt hebe d
The Adelphi College
Developed By: Jonalyn J. Moises Date: 03/01/2016 !e"ies 2016
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s i ngl e
smal l estbedorbedcoveri ngsi ze;madef oroneper son
s t a i n( noun)
as po tt hati sdi ffic ul tt oc l e an
t opsheet
t hesheett hatgoesont opoft hefit t edsheetandundera heavi erbl anket
SELFCHECK 5. 44 Enumer at i on: Gi v et e n( 10)bas i cphr as e ol o gi e si nl aunde rl i ne nandg ue s tc l o t he s . Expl ai neach.
The Adelphi College
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ANSWER KEY 5. 44 1.sheet( noun)-al i ghtcoveront hebed 2.pi l l ow caseacover i ngsi mi l art oasheett hat pr ot ect st heheadcushi on 3.hand t owel at owelhungont hebat hr oom; usef ordr yi nghands 4.hanger ( noun) awi r eorpl ast i chookusedf orhangi ngcl ot hesi nacl oset 5.bat ht owel l ar get owelusef ordryi ngt hebodyaf t erashowerorbat h 6.f o l dmakear t i c l e sofc l o t hi ngs mal landne atf o rs t o r a ge 7.l aundry t hewasgi ngofcl ot hi ng 8.st ai naspott ahti sdi fficul tt ocl ean 9.i r on-anel ect ri cappl i anceusedf ormaki ngcl ot hesflat ; t oremovewri nkl es 10. ki ngs i z e t hel ar g e s ts i z ebe d.
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