2010 Key Performance Indicators Indicators (KPI) Line Secretaries / Mktg & Admin Assistant
PERFORMANCE FACTORS
WEIGHT IN %
PERFORMANCE MEASUREMENT UNIT
TARGET / RESULTS TO ACHIEVE 100 Pts
EBITDA Company
5%
Php Million
Sales - Line
10%
Php Million
Technical Skills
Time Management
15%
10% 5% 10%
Organizational Skills
Networking & Collaboration
- Reports in Word, Powerpoint, Excel,ZOL proficiency,(e.g.MOR,BR, sales tracking, SFE, Incentive, Allowance, Liquidation, EVS, EVS, HRD headcount confirmation, confirmation , updated directory & other reports that may be assigned/required from time to time)
- Filing system (complete, organized, retrieval time)
90% of serviceable S.O. was invoiced
6%
- Prioritizing of t asks (admin-IVOS,incentive, allowance)
task completed/submitted on time
13%
Customer Satisfaction
10%
Total
100%
- List of contact persons, suppliers, & establishments, ZPC, Sub distributors, GISST (5%)
able to provide more than 2 options when required
- Participation in company wide activities (5%)
attends 90% of company/line/dept company/line/dept activities
- Knowledge & implementation of company policies in reimbursements, liquidations, & incentive payouts, HRD matters, etc. - Reminders of deliverables of managers
Targets discussed discussed and agreed on (date) Individual: Manager:
- Processing and timeliness of field force requests/ Interaction with colleagues
WEIGHT x ACTUAL POINTS
90% on time zero incidence of misplaced files
Sales order processing & follow-up
Policies & Procedure
Max 100 Points
90% on time
6%
10%
ACTUAL POINTS
Max. 2 revisions on all reports; Max. of 2 repetitions on the same mistake. mistake. Pls. attach attach monitoring system.
- Work finished within prescribed time: monthly report data, sales reports, incentives, field allowance (supported by completed reports tracking template) Attendance
TIME FRAME
ACTUAL RESULTS
Minimum of 2 reminders from HR,Finance, Line Manager re: policies for the year 2 complaints from internal & external customers per annum
OVERALL PERFORMANCE INDEX (MIN 75 % - MAX 150 %) Appraisal discussed and agreed on Individual Manager
***1 = partially met expectation expectation (75-94%) (75-94%) 2 = fully met expectation expectation (95-105) 3 = exceeded expectation expectation (106%-above) (106%-above)
BR Performance Rating ________
2010 Key Performance Indicators (KPI) Medical Representative PRINCIPAL ACCOUNTABILITIES APPRAISAL FACTORS
MEDICAL REPRESENTATIVE weight
MEASUREMENT UNIT
100 points
Sales -Team (district)
10.0%
Php Millions (000,000)
100% sales achv't
Sales - Personal (territory)
50.0%
Php Millions (000,000)
100% sales achv't
Sales Parameters
60.0%
Business Acumen (5%)
SFE Management (11%)
5.0%
marketing program implementation
6.0%
Call Volume
90%
5.0%
Call Reach
90%
3.0%
Days in field
Selling Skills (6%)
6.0%
Product Knowledge (7%)
7.0%
Cycle Product Exams
2.0%
Punctuality, Adherance to contact point & meetings (meetings, conferences, fieldwork w/ DSM)
3.0%
Reports submission (DCR,MAR,MER,IT)
3.0%
KOL development (supported by Programs geared towards KOL dev't)
Territorry Management (11%)
Functional Competencies
Detailing skills (based on VTD)
95% implementation
95% less official functions average score=3 ave. 90% 95% on time
Max. 1 late report per month 5 per MR
40.0% Total
100.0%
OVERALL PERFORMANCE INDEX (MIN 75 % - MAX 150 %)
Targets discussed and agreed on (date)
Appraisal discussed and agreed on
Individual:
Individual
Manager:
Manager ***1 = partially met expectation (75-94%) 2 = fully met expectation (95-105) 3 = exceeded expectation (106%-above)
2010 Key Performance Indicators (KPI) District Sales Managers PRINCIPAL ACCOUNTABILITIES APPRAISAL FACTORS
DISTRICT SALES MANAGER weight
MEASUREMENT UNIT
100 points
Operating Profit (Unit/Line)
10.0%
Php Millions (000,000)
100% achv't
Sales -Unit/Line
10.0%
Php Millions (000,000)
100% sales achv't
Sales - Personal (district)
40.0%
Php Millions (000,000)
100% sales achv't
Sales Parameters
ACTUAL RESULTS
ACTUAL POINTS
WEIGHT x ACTUAL POINTS
60.0%
Business Acumen (5%)
SFE Management (13%)
5.0%
marketing program implementation
5.0%
Call Volume
4.0%
Call Reach
4.0%
DSM days in field (supported by VTD reports)
2.0% Product Knowledge (5%)
ORGANIZATIONAL Development (8%)
Operational Efficiency (9%)
Functional Competencies
95% implementation 90% 90% 90% of available fieldwork days per call cycle ( less official functions) ave. 90%
DSM Exam ( personal)
3.0%
Cycle Product Exams (District)
4.0%
Succession Planning
4.0%
Occupany Rate
3.0%
Reports submission (DCR,MAR,MER,IT,MoM w/ attendance)
2.0%
KOL development (supported by Programs geared towards KOL dev't)
4.0%
Call Validation
ave. 90% Identify 1 staff for succession planning (Senior MRs) filling up time within 1 month
Max. 1 late report per month 1 per MR 4 MRs validated per month
40.0% Total
100.0%
BR Performance Rating ________
OVERALL PERFORMANCE INDEX (MIN 75 % - MAX 150 %)
Targets discussed and agreed on (date)
Appraisal discussed and agreed on
Individual:
Individual
Manager:
TIME FRAME
Manager ***1 = partially met expectation (75-94%) 2 = fully met expectation (95-105) 3 = exceeded expectation (106%-above)