16 022128 04 Troubleshooting

Table of Contents

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Overview

Overview ........................... ......................................... ............................ ............................ ............................ .................. .... 4-1 Preventing Preventing Injury and Damage Damage ............................ .......................................... ....................... ......... 4-1 Tower Light Codes ............................ .......................................... ............................ ............................ ................ 4-2 Basi c Game Troub ro ublesh lesh ooti oo ting ng ......... .............. .......... .......... ......... ........ ........ ......... ......... ......... ........ ... 4-2 Tilts............... Tilts ............................. ............................ ............................ ............................. ............................. ........................ .......... 4-6 Major Tilts............. Tilts.......................... .......................... ......................... ......................... ......................... ......................... ..............4-6 .4-6 Minor Tilts............. Tilts.......................... .......................... ......................... ......................... ......................... ......................... ..............4-6 .4-6 Indicators ............................. ........................................... ............................ ............................ ............................ ................ 4-7 Perfo Perfo rmi ng a RAM Clear Clear ............ .......................... ............................ ............................ ..................... ....... 4-7 Clearin Clearin g a Tilt Tilt .......................... ........................................ ............................ ........................... ......................... ............ 4-9 Attendant Key Switch............ Switch ........................ ........................ ......................... .......................... .......................4-9 ..........4-9 Diagnostic Switch............. Switch......................... ......................... ......................... ........................ ......................... ................4-9 ...4-9 Diagnostics ........................ .................................... ........................ ........................ ........................ .........................4-10 .............4-10 Bill Acceptor Test ......................... ...................................... ......................... ........................ ......................... ............... 4-11 4-11 Coin Acceptor Diagnostics............. Diagnostics ......................... ........................ ........................ .........................4-13 .............4-13 Printer Diagnostics............ Diagnostics ......................... ......................... ........................ ......................... .........................4-14 ............4-14 Hopper Diagnostics............. Diagnostics......................... ........................ ......................... .......................... .......................4-16 ..........4-16 Progressive Diagnostic Diagnostic s .......................... ........................................ ............................ ................... ..... 4-17 WMSP Diagnostics - Traffic Statistics............ Statistics ......................... .......................... ....................4-17 .......4-17 WMSP Diagnostics - Link Statistics ......................... ...................................... .......................4-19 ..........4-19 SPN Diagnostics .......................... ........................................ ............................. ............................ ................. .... 4-20 SPN Traffic - Diagnostics ......................... ...................................... ........................ ........................ ...............4-20 ..4-20 SPN Diagnostics - Link Statistics............. Statistics ......................... ........................ ........................ ...............4-21 ...4-21 SPN Devices - Diagnostics ........................ ................................... ........................ ......................... .............4-22 .4-22 Usin g SVC/GAT SVC/GAT ........................... ......................................... ............................ ............................ ................... ..... 4-24 Tilt Codes ............................ .......................................... ............................ ............................ ........................... ............. 4-26 Verify OLED Start-Up Sequence .......................... ........................................ ..................... ....... 4-35 OLED OLED Troubleshooti ng ........................... ......................................... ............................ ..................... ....... 4-36 CPU-NX CPU-NXT2 T2 Failur e Modes ........................... ......................................... ........................... ................. .... 4-37

The purpose of this chapter is to serve as a reference for troubleshooting troubleshooting Bluebird 2 Video (BB2Video) and Mechanical (BB2-Mech) machines. In addition to basic game troubleshooting, this chapter explains the functionality of diagnostic tools used to validate game functionality, as well as tools for identifying operational errors in the game. Errors in game functionality are communicated via Tilt Codes , which display on the LCD when the error occurs. Reference the tables in the Tilt Codes section beginning on page 4-26 for 4-26 for a complete list of Errors and Solutions.

Preventing Injury and Damage

Depending on the procedure, measures must be taken to prevent electrical shock and/or electrostatic discharge (ESD) when servicing the game. ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage in Damage in

the About the About this Guide chapter. Guide chapter.

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Tower Li ght Codes

The two-stage Tower Light on top of the game indicates game status. The game employs both stages of the Tower Light to convey information. The followi ng table contains the typical Tower Light indicators (some jurisdictions have different Tower Tower Light functionality). The upper stage of the Tower Light is the Attendant indicator; the lower stage is the Service indicator. The lights illuminate for several reasons, and characterize the exact nature of the event causing the indication. Each light has five states--Off, On, Slow Flash, Medium Flash, and Fast Flash. Fast Flash bli nks eight times a second, Medium Flash blinks four times a second, and Slow Flash blinks twice per second. The Tower Light codes are described in Table 4-1. 4-1. Troubleshooting. Table 4-1 Tower Light Troubleshooting. Typical Tower Light Codes Troubleshooti ng Guide Tower Light Stage

Tower Lig ht Act iv it y

Meanin g

Top

Off

Game is idle.

On

Change request or game disabled.

Slow Slow fla flash

Tilt, ilt, Jack Jackpo pott Mod Mode, e, or lo low pri print nter er paper aper..

Fast Flash

Administration mode.

Off

Doors are closed and game is idle.

On

Doors are closed and game is disabled.

Slow flash

Jackpot mode.

Med. Flash

Main Door is open.

Fast Flash

Drop door is open.

Bottom

Basic Game Troubleshooting

Reference Table 4-2 for 4-2 for a list of basic BB2-Mech troubleshooting steps. Troubleshooting. Table 4-2 Basic Game Troubleshooting. Gam e Co n d i t i o n

Tr o u b l es h o o t i n g St eps

The game is plugged in and the Accessory/ Top Box LCD is blacked out.

1

Verify the VGA cable connection from the CPU to the Accessory/Top Accessory/Top Box LCD.

2

Verify the power cable is connected to either B or C on the Left Cable Channel and to the LCD.

3

Check the LED lights on the right side of Bulkhead Board.

4

Reseat the CPU.

5

Replace the VGA cable.

6

Replace the LCD power cable.

7

Replace the blacked out LCD. Verify if LED indicator is ON/OFF first and if video and power are applied.

8

Replace the CPU.

9

Replace the power supply. supply.

10 Confirm that the ETX CPU module is receiving power and the CPU fan

is spinning.

11 Confirm that the BIOS F irmware Hub is properly installed. 12 Confirm that the SPI Chip is properly installed. 13 Replace the Bulkhead Board.















Basic Game Troublesho Troublesho oting

Table 4-2 Basic Game Troubleshooting. (continued) Gam e Co n d i t i o n

Tr o u b l es h o o t i n g St ep s

The game is plugged in and the primary display is blacked out.

1

Verify the DVI cable connection from the CPU to the primary LCD.

2

Verify the power cable is connected to the LCD and:

3



J4 on the B ulkhead Board (for Transmissive LCD).



either B or C on the Left Cable Channel (for a standard LCD).

Check the LCD fuse (for BB2-Video only).

NOTE: The Transmissive LCD does not have a fuse. fuse. 4


5

Reseat the CPU.

6

Replace the DVI cable.

7

Replace the LCD power cable.

8

Replace the blacked out LCD. Verify that the LED indicators are ON/ OFF first and if video and power are applied.

9

Replace the CPU.

supply. 10 Replace the power supply. 11 Confirm that the ETX CPU module is receiving power and the CPU fan

is spinning.

12 Confirm that the BIOS Firmware Hub is properly installed. 13 Confirm that the SPI Chip is properly installed. 14 Replace the Bulkhead Board.

The game is plugged in and both LCDs are blacked out.

1

Verify the DVI cable connection from the CPU to the primary LCD.

2

Verify the VGA cable connection from the CPU to the Accessory/Top Box LCD.

3

Verify that the power cable for the Accessory/Top Accessory/Top Box LCD is connected to either B or C on the Left Cable Channel and to the LCD.

4

Verify the power cable is connected to the LCD and: 

J4 on the B ulkhead Board (for Transmissive LCD).



either B or C on the Left Cable Channel (for a standard LCD).

5


6

Reseat the CPU.

7

Replace the VGA cable.

8

Replace the Accessory Box LCD power cable.

9

Replace the DVI cable.

10 Replace the primary display power cable. 11 Replace the blacked out LCD.Verify that the LED indicators are ON/OFF

first, and that video and power are applied.

12 Replace the CPU.

supply. 13 Replace the power supply. 14 Confirm that the BIOS Firmware Hub is properly installed. 15 Confirm that the SPI Chip is properly installed. 16 Replace the Bulkhead Board.

No player tracking communication to the back end, Host Comm error, Comm error, or Protocol error.

1

Configure the game options.

2

Configure the player tracking options on both the game and the back end.

3

Verify the +5V DC connection on the Bulkhead Board from the power supply.

4

Check the LED power lights on the Bulkhead Board.

5

Verify the harness connection for the SMIB to Comm Ports 1 or 2 on the Bulkhead Board.















Troubleshooting. (continued) Table 4-2 Basic Game Troubleshooting. Gam e Co n d i t i o n

Tr o u b l es h o o t i n g St eps

Game comes up with a double call attendant window or No No Trigger errors.

1

Replace the BIOS Firmware Hub.

2

Replace the SPI chip.

3

Replace both chips at the same time.

4

Replace the CPU.

1

Replace the power supply. supply.

2

Replace the CPU.

Game keeps rebooting. Programmable Button Panel buttons are not functioning.

See "OLED Troubleshooting" on page 4-36 .

Game is not booting up all t he way.

1

Verify the size of the RAM card on the CPU.

2

Replace the RAM card.

3

Replace the game CompactFlash Card.

4

Replace the Operating System (OS) CompactFlash card.

5

Confirm that the BIOS F irmware Hub is properly installed.

6

Replace the BIOS Firmware Hub.

7

Confirm that the SPI Chip is properly installed.

8

Replace the SPI Chip.

9

Check for shorts or loose wiring.

supply. 10 Replace the power supply. 11 Replace the CPU.

Assert Fail error. Fail error.

Game and OS mismatch.

Tower Light not functioning.

Errors showing T or P (Accessory/Top Box Logic Door or Accessory/Top Accessory/Top Box Switch) with no Participation Accessory/Top Accessory/Top Box.

1

Replace the RAM card on the CPU.

2

Power cycle the game.

3

Reseat the CPU.

4

Perform a RAM Clear.

5

Replace CPU.

6

Replace OS CompactFlash card.

7

Replace game CompactFlash card.

1

Replace OS CompactFlash Card.

2

Replace game CompactFlash Card.

3

Replace CPU.

4

Replace the Bulkhead Board.

1

Verify the Tower Tower Light is connected to Left Cable Channel.

2

Verify connection J17 on the Bulkhead Bo ard.

3

Replace Tower Light Bulbs.

4

Replace the Tower Light.

5

Replace CPU.

6


1

Verify connection to corresponding Wire Harness.

2

If applicable, replace the jumper cable.

3

Verify connection J10 to Bulkhead Board.

4

Replace CPU.

5


Game does not seem to be receiving power. power. 1

Verify connection to outlet.

2

Verify the Power Strip under the game to see if it has been tripped (if applicable).

3

Verify the line cord is connected to the power supply.















Basic Game Troublesho Troublesho oting

Table 4-2 Basic Game Troubleshooting. (continued) Gam e Co n d i t i o n

Tr o u b l es h o o t i n g St ep s

Game does not reboot properly.

Confirm the following:    

Check the LED power lights on the Bulkhead Board. All cables are properly connected. Confirm that the SPI Chip is properly installed. With CPU-NXT2 door open, the four power LEDs are lit (3.3V, 5V, 12V, 12V, and 15V). If power indicator LEDs are not lit, set the game Power Switch to OFF and verify that CPU-NXT2 Board is properly seated.

CPU Fan does not spin.



OS and game CompactFlash Cards are installed and fully seated.



BIOS Firmware Hub is installed and fully seated.

Confirm the following: 

CPU-NXT2 is overheated.

All CPU LEDs (VGA_E, VGA_A, 3.3V, 5V, 5V, 12V, 12V, and 15V) remain lit f or entire duration the game Power Switch is set to ON.


Power cable on CPU Enclosure Fan is properly connected.



Fan works.


BIOS Firmware Hub is properly installed.



BIOS Firmware Hub is not damaged where connected to the socket.



RAM card is present, properly installed, and free of debris.



Display prompts user to use the touch screen to select an action while performing RAM Clear. The two options given are as follows: 

clear NVRAM



clear NVRAM and EPROM

Power cable on CPU Enclosure Fan is properly connected.

RAM is functioning properly by swapping it with a known good RAM card.




The RAM Clear CompactFlash card is installed in the OS CompactFlash slot. SPI chip is installed and in t he proper orientation. If the SPI was previously installed in the incorrect orientation, it will require a replacement.



All the pins of the SPI are free of damage and are inserted into their corresponding sockets.

Error Text Displays:

Confirm the following:

PREPART DSS Signature Validation failed





The non-conductive battery tabs were removed f rom CPU-NXT2 batteries. The OS and game CompactFlash Cards are installed into their corresponding locations and are fully inserted. Complete the following steps to confirm:

1

Power down the game.

2

Remove the OS and game CompactFlash Cards.

3

Replace the OS and game CompactFlash Cards, ensuring they are securely installed.

4

Power up the game.















Tilts

The game displays tilts when errors occur, a peripheral device needs service, or when game security is at risk. The game enters Tilt Mode when it cannot be played. NOTE: If the information in this section cannot resolve the issue, contact the Customer Product Support Center at 866.967.4457 or [email protected] [email protected].. 

To list all the tilts pending on the game, insert and turn the Attendant Key Switch. The active tilts are listed on the right side of the screen, Figure 4-1 (A). 4-1 (A).

Figure 4-1 Pending tilts.

A

Major Tilts

When a game enters Tilt Mode with a major tilt, game play cannot continue and requires the calling of an attendant, Figure 4-2. 4-2. Figure 4-2 Call Attendant Prompt box.

Complete the following steps to clear a major tilt: 1 To access the tilt, open the Main Door.

The most recent major tilt displays in i n the prompt box, Figure 4-3. 4-3. Figure 4-3 Major Tilt In Prompt box example.

4-26 for steps on clearing the tilt. til t. 2 See Tilt Codes on page 4-26 for

Minor Tilts

Minor tilts, when game play can continue but requires some attention, display while in Administration Mode or Attendant Mode. Complete the following steps to clear a minor tilt: 1 To access the minor tilts, turn the Attendant Key Switch or press the Diagnostic Switch.

















Indicators

Depending on the jurisdiction, some tilts and events display on the bottom of the Game Screen until cleared, Figure 4-4 (A). 4-4 (A). Figure 4-4 Tilts indicated on the Game screen.

Perform Perform ing a RAM Clear

Complete the following steps to perform a RAM Clear Cl ear on CPU-NXT2: CAUTION: This procedure erases stored information. Do not clear the RAM and install software

unless Casino management has authorized the process. ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage in Damage in

the About the About this Guide chapter. Guide chapter. 1 Unlock and open the Main Door. 2 Power the game OFF at the power switch. 3 For ESD protection, ensure the game line cord is plugged in for a direct connection to ground.

Ensure the clip end of the ESD wrist strap is connected to an unpainted or bare exposed metal area of the game cabinet. 4 Unlock and open CPU-NXT2 Enclosure Door to access the CompactFlash slots. CAUTION: The game MUST be powered OFF before inserting or removing CompactFlash

cards. Inserting or removing a card with the power ON may cause permanent damage and data corruption. 5 Remove the game and OS Compact Flash cards. 6 Install the RAM Clear CompactFlash card into the OS CompactFlash slot, Figure 4-5 (A). WARNING: Do not force the RAM Clear CompactFlash card into the slot. If t he card does not

engage easily, it is likely installed backwards. Figure 4-5 Install RAM Clear Compact Flash. B

A

















The game completes the RAM Clear and displays the message in Figure 4-6. 4-6. Figure 4-6 RAM Clear message.

8 Power the game OFF at the power switch. 9 Remove the RAM Clear CompactFlash card. 10 Install the OS CompactFlash card into the OS CompactFlash slot,

Figure 4-5 (A). 4-5 (A). 11 Install the game CompactFlash card into the game CompactFlash slot,

Figure 4-5 (B). 4-5 (B). 12 Close and lock CPU-NXT2 Enclosure Door. 13 Power the game ON. 14 Remove the ESD wrist strap and store in a dry location. 15 Close and lock Main Door.

















Clearin Clearin g a Tilt Tilt At ten dan t Key Switch

Diagnostic Diagnostic Switch

Many tilts are cleared by turning the Attendant Key Switch or pressing the Diagnostic Switch. This section identifies the location of each. On the BB2, Figure 4-7, 4-7, the Attendant Key Switch is on the right side of the cabinet. Figure 4-7 The BB2 Attendant Key Switch.

The Diagnostic Switch, Figure 4-8, 4-8, is located under the Printer. Depending on the BB2 model, the Diagnostic Switch may be in a horizontal or vertical orientation. Figure 4-8 Diagnostic Switch v1.0 (left), and v2.0 (right).

















Diagnostics

Cash Devices option, which allows you to perform The Diagnostics Menu, Figure 4-9, 4-9, includes a Cash the following tests:    

Bill Acceptor Test (for tickets and vouchers) Coin Acceptor Test (counting coins sent to the Drop) Printer Test Test (printing a void ticket) Hopper Test

Figure 4-9 Diagnostics Menu.

NOTE: Before initiating any Cash C ash Devices tests, ensure that the devices ar e correctly set. To set the device(s), select Setup | Machine Setup | Device Setup from the Administration Menu, Figure 4-10. 4-10. Figure 4-10 Machine Setup Menu.

















Bill Acceptor Test

Complete the following steps to initiate a Bill Acceptor Test: 1 From the Administration Menu, select Diagnostics | Cash Cash Device Diagnostics | Bill Validator Validator .

The Bill Validator Diagnostics screen displays, Figure 4-11. 4-11. Figur e 4-11 4-11 JCM Bill Validator Diagnostics screen.

2 Insert a valid bill or voucher into the Bill Acceptor.

inserted bill or voucher displays, Figure 4-12 or 4-12 or Figure 4-13. 4-13. 3 A message regarding the inserted Figure 4-12 JCM Bill Validator Diagnostics screen: $20 bill example.



















4 Select Reject to return the bill or ticket. A message displays to denote the successful rejection,

Figure 4-14. 4-14. NOTE: After a time-out period, the Bill Acceptor rejects the bill or voucher automatically. Figure 4-14 JCM Bill Validator Diagnostics screen.

5 Press Exit or Return Return to Game. An Exit banner displays for 2.5 seconds, ensuring that the Bill

Acceptor is disabled.

















Coin Acceptor Diagnostics

Complete the following steps to access the Coin Acceptor Test: 1 From the Administration Menu , select Diagnostics | Cash Cash Devices Diagnostics | Coin Acceptor , Figure 4-15. 4-15. Figure 4-15 Cash Device Diagnostics Menu.

The Coin Acceptor Diagnostic screen displays, Figure 4-16. 4-16. Figure 4-16 Coin Acceptor Diagnostics screen.

A

















Printer Printer Diagnostics Diagnostics

Complete the following steps to test the Printer: 1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics | Printer ,

Figure 4-17. 4-17. Figure 4-17 Cash Device Diagnostics Menu.

The Printer Diagnostic screen displays, Figure 4-18. 4-18. Figure 4-18 Printer Diagnostics screen.

















2 Select Print Void Ticket.

A ticket prints while displaying a message on the screen, Figure 4-19. 4-19. Figure 4-19 Printer Diagnostics screen.

3 Verify that a ticket printed. 4 Select Exit once the test is complete.

















Hopper Diagnostics

Complete the following steps to test the Hopper: 1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics | Hopper ,

Figure 4-20. 4-20. Figure 4-20 Cash Devices Diagnostics Menu.

The Hopper Diagnostic screen displays, Figure 4-21. 4-21. Figure 4-21 Hopper Diagnostics screen.



















Progressive Diagnostics

Reference this section for Progressive Diagnostics:  

WMSP WMSP Diagnostic s Traffic Statistics

WMSP Traffic Statistics WMSP Link Statistics

This function displays WMS Progressive traffic data corresponding to the game. Complete the following steps: 1 From the Administration Menu , select Diagnostics | Networ Networ k Diagnostics | 4-22. WMSP WMSP Diagnost ics . The Network Diagnostics Menu displays, Figure 4-22. Figure 4-22 Network Diagnostics Menu.

















2 Select WMSP Traffic Statistics to view data transfer information between the game and the

Progressive System. This displays the WMSP/WSLL Traffic Statistics Statistics screen, Figure 4-24. 4-24. Figure 4-24 WMSP/WSLL Traffic Statistics screen.

















WMSP WMSP Diagnostic s Link Statistics

This function displays WMS Progressive statistical link data corresponding to the game. Complete the following steps: 1 From the Administration Menu , select Diagnostics | WMSP WMSP Diagnost Diagnost ics | 4-25. WMSP WMSP Link Statisti Statisti cs , Figure 4-25. Figure 4-25 WMSP Diagnostics menu.

















SPN Diagnostics

The Progressive System is a Smart Peripheral Network (SPN) device. Reference this section for SPN Diagnostics.   

SPN Traff Traff ic Diagnostics

SPN Traffic Statistics SPN Link Statistics SPN Devices Diagnostics

This function displays SPN traffic data corresponding to the game. Complete the following steps:

1 From the Administration Menu , select Diagnostics | Network Diagnostics | 4-27. SPN SPN Diagnostic s , Figure 4-27. Figure 4-27 SPN Diagnostics Menu.

















SPN SPN Diagnostic s Link Statistics

This function displays SPN link data corresponding to the game. Complete the following steps: 1 From the Administration Menu , select Diagnostics | Network Diagnostics | 4-29. SPN SPN Diagnosti cs , Figure 4-29. Figure 4-29 SPN Diagnostics menu.



















SPN Devic Devic es Diagnostics

This function displays data for each individual SPN device in the game. Complete the following steps: 1 From the Administration Menu , select Diagnostics | Network Diagnostics | 4-31. SPN SPN Diagnostic s , Figure 4-31. Figure 4-31 SPN Diagnostics menu.

















3 To perform an SPN device diagnostic test, select the Start button next to the desired device.

The Device Diagnostics screen displays the device actively running its diagnostic test, Figure 4-33. 4-33. Figure 4-33 SPN Device Diagnostics Test screen.

















Usin g SVC/GA SVC/GAT T

Complete the following steps to use a software verification (SVC)/game authentication terminal (GAT) (GAT) to verify game software components: 1 Unlock and open the Main Door. 2 Using an SVC or GAT terminal, connect a standard serial cable to the J3 connector on the CPU

Board, Figure 4-35 (A). 4-35 (A). Figure 4-34 CPU Enclosure.

















5 Access the SVC Authentication Information screen by selecting GAT3.

The SVC Authentication Information screen displays, Figure 4-36. 4-36. Figure 4-36 SVC Authentication Information screen.

















Tilt Codes

Refer to Table 4-4 for 4-4 for a definition and possible solution(s) for potential tilt conditions. Table 4-4 Tilt Codes. Di s p l ay

Def i n i t i o n

Po s s i b l e So l u t i o n (s )

Assert Fail

Message displays:

NOTE: When performing a RAM Clear, be sure to wait for RAM clear to complete. complete.

Machine Fault Assert: Assertion=Success



Perform a RAM Clear.























































































































































16 022128 04 Troubleshooting

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