Implementación Implementació n del Sistema SEMANA 1
TRANSACCIONAL
[ ESTA ESTADO DO DEL AR ARTE TE DE DE LA GES GESTI TI N DE IN INFO FORM RMAC ACII N ]
!"#$%"%&'()!*& ,%$ -!-'%"( '.(&-())!/&($ !"#$%&'() •
•
+)%,"-$.$/ $- .&.-( 0$ '&0, 0$- )&)%$1, 0$ &23(/1,.&42 $2 -,) (/5,2&6,.&(2$) 7 )8 $)%/8.%8/, 9$%$/1&2,/ -() .(1:(2$2%$) 0$ 82, ",)$ 0$ 0,%() 7 )8 382.&(2,-&0,0
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
"
[ POLIT CNICO GRANCOLOMBIANO ]
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
[ ESTADO DEL ARTE DE LA GESTI N DE INFORMACI N ]
3
)!)$/ ,% 3!,( ,% $( !&0/."()!/& %& $( /.1(&!2()!*& D/(.$)( 0$ G23(/1,.&42 $2 -, (/5,2&6,.&42 •
•
•
•
+T%/,..&42 L(2)(-&0,.&42 +T:-(%,.&42 Q&)8,-&6,.&42
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
#
[ POLIT CNICO GRANCOLOMBIANO ]
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
[ ESTADO DEL ARTE DE LA GESTI N DE INFORMACI N ]
5
0&3$/$2%$) 0&1$2)&(2$) -() 0,%() ,-1,.$2,0() $2 -, "(0$5, 0$ 0,%()= +2 -() .8"() !A?D< -() 0,%() )$ (/5,2&6,2 #$/;/C8&.,1$2%$< ./$,20( &23(/1,.&42 (/0$2,0, 7 .(2)&)%$2%$ C8$ .(2%/&"87$ , /$,-&6,/ 82 ,2;-&)&) 0&2;1&.( 0$ $--,< 2( 0$ %/,2),..&(2$) )&2( 0$ .(2)8-%,) $ &23(/1$)=
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
$
[ POLIT CNICO GRANCOLOMBIANO ]
X&2,-1$2%$ $)%;2 -() )&18-,0(/$)< -() .8,-$) :$/1&%$2 &2%$/.,1"&,/ -() 0,%() 0$ 82, (/5,2&6,.&42 .(2 )8) ',/&,"-$) $T45$2,)< -,) ',/&,"-$) 0$ -, $.(2(1>, :$/1&%$ )&18-,/ $.(1:(/%,1&$2%( 0$ -, (/5,2&6,.&42 $2 )8) )$.%(/=
-!-'%"( '.(&-())!/&($ O(2 ,:-&.,.&(2$) .(1$/.&,-$) 7 ,01&2&)%/,%&',) $2.,/5,0,) 0$ /$5&)%/,/ , 0&,/&( 7 ,.%8,-&6,20( -,) ",)$) 0$ 0,%() $2 %&$1:( /$,-< -() $'$2%() 7 %/,2),..&(2$) C8$ (.8//$2 $2 -,) (/5,2&6,.&(2$)< %,-$) .(1(I L(2%,"&-&0,0< .,/%$/,< 3,.%8/,.&42< 2(1&2,< ,:-&.,.&(2$) ,01&2&)%/,%&',) 7 $2 5$2$/,- %(0() -() :/(5/,1,) C8$ :$/1&%$2 :/(.$),/ 7 ,-1,.$2,/ -() )8.$)() 0&,/&() C8$ ,3$.%,2 $- 382.&(2,1&$2%( 0$ -, $1:/$),= ?-582,) .,/,.%$/>)%&.,) 0$ -() )&)%$1,) %/,2),..&(2,-$) )(2I •
•
•
•
?:-&.,.&(2$) .(1:-$#,) O$ ",),2 $2 :/(.$)() 7 :/(.$0&1&$2%() L,1"&,2 :$/&40&.,1$2%$ W8).,2 /$):(20$/ , -,) 2$.$)&0,0$) (:$/,%&',) 0$ -,) :$/)(2,) 0$ -, (/5,2&6,.&42
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
N(1"/$ 0$- .-&$2%$ Y$-@3(2( 9&/$..&42 L&80,0 X,T
[ ESTADO DEL ARTE DE LA GESTI N DE INFORMACI N ]
7
^= L(2%,.%( :/&2.&:,_= H,&- .(2%,.%( L,0, 82( 0$ $)%() 0,%() )$ .(2(.$ .(1( .,1:(< $- .(2#82%( 0$ 0,%() C8$ E,.$ /$3$/$2.&, , 82 )(-( .-&$2%$ )$ .(2(.$ .(1( /$5&)%/(= +- .(2#82%( 0$ /$5&)%/()< 0$ %(0() -() .-&$2%$) )$ .(2(.$ .(1( %,"-, 0$ 0,%()= L,0, .-&$2%$ %&$2$ 82 .(2#82%( 0$ 3,.%8/,)< -() .8,-$) .(2)%&%87$2 $2 (%/, %,"-, 7 :,/, 82&/-() -, %,"-, 0$ .-&$2%$) 7 -, %,"-, 0$ 3,.%8/,) )$ 0$"$2 82&/ 1$0&,2%$ 82 .,1:( $2 .(1B2 $- .8,- :8$0$ )$/ $- .40&5( 0$- .-&$2%$ ( )8 &0$2%&3&.,.&42=
+2 $- 5/;3&.( )$ 18$)%/, 82, %,"-, 0$ 0,%()< -,) .(-812,) )(2 -() .,1:() 0$ -, %,"-,< .,0, 3&-, .(//$):(20$ , 82 /$5&)%/( 7 $- .(2#82%( 0$ -,) 3&-,) 3(/1,2 82, %,"-, 0$ 0,%()=
+2 $- 5/,3&.( )$ &2%$/:/$%, -, 82&42 0$ -,) %,"-,) 1$0&,2%$ $- 8)( 0$ 82 .,1:( .(1B2=
%
[ POLIT CNICO GRANCOLOMBIANO ]
A() %&:() 0$ 0,%() ',/>,2 0$ ,.8$/0( ,- :/(5/,1, 0$ &1:-$1$2%,.&42= ? .(2%&28,.&42 0$3&2&1() -() 1;) 5$2$/,-$)= •
•
•
•
•
Y+`Y! D,/, &2%/(08.&/ .,/,.%$/$) ,-3,a281@/&.()= bL,0$2,) 0$ Y+`Y! ! .(2#82%( 0$ :,-,"/,)c= NJHdKGL!I D,/, &2%/(08.&/ ',-(/ 281@/&.() B2&.,1$2%$= ?-582() DK!FK?H?O )$:,/,2 -() %&:() 0$ 0,%() $2 2B1$/() $2%$/() 7e( 0$.&1,-$)= Q+K9?9+K!eX?AO!I K$:/$)$2%,2 ',-(/$) "&2,/&() $2 $- )&)%$1,= Q$/0,0$/( ( X?AO!= ?-582() :/(5/,1,) -( 1,2$#,2 .(1( f b3,-)(c 7 Vb'$/0,0$/(c= X+Lg?eg!K?I K$:/$)$2%,2 ',-(/$) 0$ 3$.E,) 7 E(/,) $2 3(/1,%() G20$:$20&$2%$)= !Wh+Y!OI K$:/$)$2%,2 (%/() ("#$%() 0$3&2&0() $2 .,/,.%$/$) +OD+LG?A+O Y?A+O L(1( &1;5$2$)< '&0$()< 1B)&.,< $%.= N(/1,-1$2%$ $)%() :()$$2 82 %,1,U( $T%$2)(
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
[ ESTADO DEL ARTE DE LA GESTI N DE INFORMACI N ]
9
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i,/$ 7 )(3%i,/$ 5$2$/, %/,81, $2 $.(1:(/%,1&$2%( 0$ -, $1:/$),< ,82C8$ )$ :80$ )8:(2$/ C8$ -,) (/5,2&6,.&(2$) .8$2%,2 .(2 -, %$.2(-(5>, )83&.&$2%$ :,/, -, &1:-$1$2%,.&42 0$ $)%$ %&:( 0$ :/(7$.%() A() 8)8,/&() 0$ -, &2%$-&5$2.&, 0$ 2$5(.&()< )(2 :$/)(2,) C8$ .81:-$2 .(2 /(-$) 0$ )8:$/'&)&42 7 .(2%/(-= D,/, C8$ $)%$ $)%,0( )$, $3$.%&'( 7 )$ :8$0, &1:-$1$2%,/ $2 82, $1:/$), )$ /$C8&$/$ .(2%,/ .(2 82 )&)%$1, 0$ 5$)%&42 0$ 0,%() OF9 %/,2),..&(2,-
E7=7F;:;>? A7 @5 ;=47@;G7=:;5 A7 =7G>:;>? H,2$#,/ $- ./$.&1&$2%( j $- /$%( :,/, -,) $1:/$),) $) $'(-8.&(2,/< $) ./$.$/ P $)%( )&52&3&., k.,1"&(l= m8$ %,2 ;5&-$) )(2 1&) :/(.$)() :,/, $23/$2%,/ -() .,1"&() 7 -,) 2$.$)&0,0$) :82%8,-$) 0$ -, $1:/$), L(2%/(- 0$ .()%() j $- 1,2$#( 0$ .()%() $) $- 0$%(2,0(/ C8$ 38$/6, , 18.E,) $1:/$),) , .(2)&0$/,/ 82, )(-8.&42 0$ &2%$-&5$2.&, 0$ 2$5(.&()< :,/, %$2$/ -, .,:,.&0,0 0$ 1$0&/ 5,)%() 7 '$/ $)%( , 82 2&'$- 0$ 0$%,--$ C8$ &0$2%&3&C8$ -, ->2$, 0$ 2$5(.&(< :/(08.%(< .$2%/( 0$ .()%(< $2%/$ (%/,)=&&& +2%$20$/ 1$#(/ -() .-&$2%$) j -,) $1:/$),) ,-1,.$2,2 %(2$-,0,) 0$ G23(/1,.&42 ',-&(), /$-,.&(2,0, , )8) .-&$2%$)= +- /$%( $) %/,2)3(/1,/ $)%, &23(/1,.&42 $2 .(2(.&1&$2%( 7 $)%$ .(2(.&1&$2%( 0&/&5&0( , 82, 5$)%&42 .(1$/.&,- C8$ /$:/$)$2%$ ,-5B2 %&:( 0$ 5,2,2.&, :,/, -, $1:/$),= Q$2%,) L/86,0,)< '$2%,) &2./$1$2%,-$)< /$%$2.&42 0$ .-&$2%$)< ,2%&.&:,/ 28$',) !:(/%82&0,0$)< 1$0&.&42 0$ $3$.%&'&0,0 0$ .,1:,2,) $ &0$2%&3&.,/ -() :,%/(2$) 0$ .(1:/,) 7e( .(1:(/%,1&$2%( 0$ -() .-&$2%$) E,.$2 0$ -, G2%$-&5$2.&, 0$ 2$5(.&() 82 $-$1$2%( '&%,:,/, -(5/,/ -() ("#$%&'() 0$ -, $1:/$),= G20&.,0(/$) 0$ 5$)%&42 j -() &20&.,0(/$) 0$ 0$)$1:$U( 1$ :$/1&%$2 /$:/$)$2%,/ 1$0&0,) $23(.,0,) ,- 0$)$1:$U( (/5,2&6,.&(2,- .(2 -, .,:,.&0,0 0$ /$:/$)$2%,/ -, $)%/,%$5&, (/5,2&6,.&(2,- $2 ("#$%&'()< 1@%/&.,)< &2&.&,%&',) 7 %,/$,) 0&/&5&0,) , 82 5/8:( 7e( &20&'&08()
&'
[ POLIT CNICO GRANCOLOMBIANO ]
$2 -, (/5,2&6,.&42= 9$2%/( 0$ -,) .,:,.&0,0$) 382.&(2,-$) 0$ -() &20&.,0(/$) 0$ 5$)%&42 :(0$1() 1$2.&(2,/I $- 1(2&%(/$(< ,2;-&)&) 7 -, ,01&2&)%/,.&42= k1(2&%(/$,l -( :/(.$)() ./>%&.() 0$ 2$5(.&( 7 -,) ,.%&'&0,0$) 8%&-&6,20( 1@%/&.,) C8$ 1$ 0$2 82, ,-$/%, )("/$ 82 :/("-$1, :(%$2.&,- ( ,-582, 5$)%&42 C8$ 0$"( /$,-&6,/= k,2,-&6,l -, /,>6 0$ -() :/("-$1,) $T:-(/,20( -, &23(/1,.&42 0$ 1B-%&:-$) :$/):$.%&',) $2 ',/&() 2&'$-$) 0$ 0$%,--$)= k,01&2&)%/,l -() /$.8/)() 7 :/(.$)() :,/, 0&/&5&/ -, %(1, 0$ 0$.&)&(2$)< (:%&1&6,/ $0$)$1:$U(= +)%( 2() :$/1&%$ %$2$/ 82, '&)&42 5-(",- 0$ -, $1:/$), .(2 -, .,:,.&0,0 0$ 0&/&5&/ -, (/5,2&6,.&42 $2 -, 0&/$..&42 .(//$.%,=
-!-'%"( "!&%.H( ,% ,('/+- )&)%$1, 0$ 1&2$/>, 0$ 0,%() $) 82 :/(.$)( 0$ $T:-(%,.&42 0$ &23(/1,.&42< -, &23(/1,.&42 ,-1,.$2,0, :8$0$ )$/ 1(0$-,0, , %/,'@) 0$ ,-5(/&%1() $)%,0>)%&.()< A() 1(0$-() :$/1&%$2 0$3&2&/ $- .(1:(/%,1&$2%( 0$ -() 0,%() ",#( .&$/%,) .(20&.&(2$)= A() .(1:(2$2%$) ";)&.() 0$ 8 )&)%$1, 0$ 1&2$/>, 0$ 0,%() -() .(2)%&%87$ •
•
•
•
+- 1(0$-( ,-5(/>%1&.( 0$ ,2;-&)&) $)%,0>)%&.( A, 38$2%$ 0$ 0,%() 7 $)C8$1, 0$ ,-1,.$2,1&$2%( +).$2,/&( 0$ $)%80&( 9$3&2&.&42 0$ ',/&,"-$) 0$ $)%80&(
+T&)%$2 28$'$ 1(0$-() ,-5(/>%1&.() :,/, $- 0$),//(--( 0$ -, 1&2$/>, 0$ 0,%()I •
•
•
•
•
•
•
•
•
?-5(/&%1( 0$ ;/"(-$) 0$ 0$.&)&42 0$ H&./()(3% ?-5(/&%1( 0$ .-B)%$/$) 0$ H&./()(3% ?-5(/&%1( W,7$) 2,&'$ 0$ H&./()(3% ?-5(/&%1( 0$ ,)(.&,.&42 0$ H&./()(3% ?-5(/&%1( 0$ .-B)%$/$) 0$ )$.8$2.&, 0$ H&./()(3% ?-5(/&%1( 0$ )$/&$ %$1:(/,- 0$ H&./()(3% ?-5(/&%1( 0$ /$0 2$8/(2,- 0$ H&./()(3% bOO?Oc ?-5(/&%1( 0$ /$5/$)&42 -(5>)%&., 0$ H&./()(3% ?-5(/&%1( 0$ /$5/$)&42 -&2$,- 0$ H&./()(3%
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
[ ESTADO DEL ARTE DE LA GESTI N DE INFORMACI N ]
11
$)%80&,/= 9$%$/1&2, .(1( $) $- ,-1,.$2,1&$2%( 0$ 0,%() 7 C&8$ %&:( 0$ $)%,0>)%&.,) :8$0$ :/(:(/.&(2,/=
)/&)$D-!/&%?= m8$ $) 82 )&)%$1, 0$ &23(/1,.&42S J2 )&)%$1, 0$ &23(/1,.&42 $) 82 .(2#82%( 0$ 0,%() C8$ $2 3(/1, (/5,2&6,0, )$ :8$0$ 5$2$/,/ &23(/1,.&42 0$ 0,%() :,/, -, %(1, 0$ 0$.&)&(2$)= A, 3(/1, .(1( )$ (/5,2&6, 82 )&)%$1, 0$ &23(/1,.&42 0$:$20$ 0$- .&.-( 0(20$ )$ $2.8$2%/$= A() )&)%$1,) %/,2),..&(2,-$) )$ .(1:(2$2 0$ .,1:()< /$5&)%/()< %,"-,) 7 ",)$) 0$ 0,%()= A() )&)%$1,) 0$ &2%$-&5$2.&, 0$ 2$5(.&()< )$ .(1:(2$2 0$ )&)%$1,) %/,2),..&(2,-$) .(2%/, 82 :-,2 0$ $)%/,%$5&,)= A, 1&2$/>, 0$ 0,%() )$ .(1:(2$ 0$ ,-5(/&%1() 0$ ,2;-&)&)< ,-1,.$2,1&$2%() 7 .,)( 0$ $)%80&(
38$2%$) 0$ 0,%()<
W= L(1( $) $- .&.-( 0$ '&0,S 9$:$20&$20( $- $)%,0( 0$ -, &23(/1,.&42 $- .&.-( 0$ '&0, :8$0$ $)%,/ $2 .8,%/( $)%,0()I ,= "= .= 0=
O&)%$1, %/,2),..&(2,O&)%$1, &2%$-&5$2.&, 0$ 2$5(.&() H&2$/>, 0$ 0,%() O&18-,0(/$)
L= L(1( )$ &1:-$1$2%, 82 )&)%$1,S O$ 0$%$/1&2, $- :/("-$1, , )(-8.&(2,/< $2 @- )$ /$0,.%, -, )&%8,.&42 C8$ )$ 0$)$, &1:-$1$2%,/ ( $)%80&,/< 0$:$20&$20( 0$ $)%,0( $2 C8$ )$ $2.8$2%/$ -, &23(/1,.&42 )$ 0$"$2 %(1,/ ,..&(2$) $):$.&,-$) 0$ (:$/,.&(2$)= +2 5$2$/,- :,/, &1:-$1$2%,/ 82 )&)%$1, 0$ &23(/1,.&42 )$ 0$"$ 0$3&2&/I V= Z= [= \=
&"
9$%$/1&2$ $- .,)( 7 -, )&%8,.&42 C8$ 0$)$, /$)(-'$/ D-,2%$$ -() .(1:(2$2%$) C8$ 0$)$, &1:-$1$2%,/ 9(.81$2%$ -() .(1:(2$2%$) G1:-$1$2%$ -, )(-8.&42 )$5B2 $- $)%,0(=
[ POLIT CNICO GRANCOLOMBIANO ]
E!E$!/1.(0H( V= 9,'&-, A,0/42 0$ F8$',/,< X$/2,20(= g,.&, -, &2%$-&5$2.&, 0$ -() 2$5(.&()= W(5(%;I D(-&%@.2&.( F/,2.(-(1"&,2(< Zffn Z= L,)%$--,2()< A8&)= F8>, 0$ ,2;-&)&)< 0&)$U( $ &1:-,2%,.&42 0$ )&)%$1,) ( )&)%$1,) 0$ &23(/1,.&42 V< Z 7 [< i(/0 :/$))=.(1=< [ +0&.&42= E%%:Iee-8&).,)%$--,2()=i(/0:/$))=.(1e)(3%i,/$aZe)&)%$1,)a0$a&23(/1,.&(2e a .(2)8-%,0, Z] 0$ #82&( ZfVZ
&
Y(1,0( 0$I !"#$%&'()"#*%+&,-.&/(0'()"1,/+"/(0%'(2(0/.%-,*+(!0"+1,))"#,+/,&'-3 Y(1,0( 0$ I iii=$T.$-$2.&,=$08=.(eS:,5$o&0p^[] 5%#"+% (3"/"%) 5()"1,/+"/( 6*%+/)($7"%+( &&& Y(1,0( 0$I iii=$T.$-$2.&,=$08=.(eS:,5$o&0p^[] 5%#"+% (3"/"%) 5()"1,/+"/( 6*%+/)($7"%+( &&
[ ESTADO DEL ARTE DE LA GESTI N DE INFORMACI N ]
13