Mobile Cloud Computing MCC which consolidates versatile processing and distributed computing, has turned out to be one of the business trendy expressions and a noteworthy dialog string in the IT world since 2009. As MCC is still at the beginning peri
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– The telephone device power supply bridge located in the local exchange. Transmission of the called subscriber phone number to the local exchange
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In last few years there is a rapid growth in urbandevelopment plans, the concept of smart cities.While the thought comes up for Smart cities there is a requirement for Smart waste management. The idea of Garbage monitoring system is for the Smart bui
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Recommender Systems are new generation internet tool that help user in navigating through information on the internet and receive information related to their preferences. Although most of the tim...
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Recommendation Systems are changing from novelties which were used by a few E-commerce sites, to tools that are almost-shaping the world of E-commerce. Many of the largest commerce web sites…Full description
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Hospital Management System Using Php
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Using Vicidial and X-lite
Index 1.- Logging in to the System 2.- How to RECEIVE calls 3.- How to MAKE calls 4. - How to send DTMF 5.- How to TRANSFER CALLS between agents 6.- How to HANG UP a call to PICK UP another 7.- How to Log Out Agent 8.- How to view MISSED CALLS LIST and call Clients 9.- How to listen Calls
Logging in to the system ● ● ● ● ●
http://X.X.X.X/vicidial/welcome X should be the IP for your server → Agent login → Enter phone login and password → Enter agent login and password
Logging in to the system
Logging in to the system
Logging in to the system
Logging in to the system
Logging in to the system
How to RECEIVE calls
1.- When we receive a call from a client it will show in the screen at the bottom. 2.- We should click on TAKE CALL to accept the call
How to MAKE calls
1.-To make a call click “Manual Dial”
How to MAKE calls
1.- Enter the country code with the phone number you want to call 2.- Click on “Dial Now”
How to send DTMF
- In case that you call a Vendor or any Customer with IVR and need to push some button/number please do this:
How to TRANSFER CALLS between agents When you have a LIVE call and want to SEND the call to another LOGGED IN agent:
1.- Click on TRANSFER-CONF (after click on it will appear the menu in the bottom) 2.- Ensure "AGENTDIRECT - Single Agent Direct Queue" is chosen from the "Dropdown" (which lists closer groups available) 3.- In "Number to call" box enter the User Number (not the phone!!) of the agent to receive the call. ●
Depending on your version, you may press the "AGENTS" link and click on an agent instead of manually entering the number.
How to TRANSFER CALLS between agents Then have different ways to SEND a call: ●
●
●
Blind Transfer 1.
Press "Local Closer"
2.
Disposition and you are now ready to take more calls.
Warm Transfer
1.
Check the box for "Consultative".
2.
Press "Dial With Customer"
3.
When ready, press "LEAVE 3-WAY CALL"
4.
Disposition and you are now ready to take more calls
Warm Transfer, with Parked Customer 1.
Check the box for "Consultative".
2.
Press "Park Customer Dial"
3.
When ready for customer to join, "Grab Parked Call"
4.
When ready, press "LEAVE 3-WAY CALL"
5.
Disposition and you are now ready to take more calls
Example screencast: http://www.youtube.com/watch?v=ZL7U10lTg-M
How to HANG UP a call to PICK UP another
Example: When an Agent is LIVE with a vendor and wants to HANG UP this call to PICK UP another call from a client: 1.- Click on HANGUP CUSTOMER. 2.- Go to the bottom and click on TAKE CALL. 3.- You will be talking in this moment with new client. 4.- HANG UP this call and call again vendor if required.
How to HANG UP a call to PICK UP another call Screencast Link: “How to HANG UP a call from vendor/client to PICK UP another from another client” https://drive.google.com/file/d/0B7b3tNhov95CcEgwTU12UEo2Qmc/edit?usp=sharing
Sending DTMF
Autodial: how to upload to Vicidial a list - https://www.youtube.com/watch?v=oh7cz5hBdzY
Using the phone book in Vicidial - In agent interface → Script → Refresh. - Here you can add and recall phone numbers
For admins (non-private)
Log out an Agent who is logged in (for admins) Users -> AgentID -> User Status → Emergency Log Agent Out