COURSE SYLLABUS IN TOTAL QUALITY MANAGEMENT Course Outline: WEEK/ TIME ALLOT MENT 1 1-2
INTENDED LEARNING OUTCOMES (ILO)
Define quality and other terms of total quality management. Discuss the evolution of TQM. -explain the significance of integrating TQM to the system.
OUTCOMEBASED ASSESSMEN T (OBA) Quiz Case Study Recitation
CONTENT
VMGO I. TQM Evolution Definition of Quality Dimensions of Quality Quality Pays Evolution of Quality Quality Control Quality Assurance Quality Planning Quality Improvement Strategic Planning Quality Management Total Quality Management
TEACHING AND LEARNING ACTIVITIES (TLA)
LEARNING RESOURCE S
Group dynamics Classroom Discussion
Handouts Computer DLP
REFERENCES
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
3
Discuss quality cost. Discuss the classification of failure costs. Draw and explain the Juran’s Model of Optimum Quality Costs.
Quiz Case Study Graded Recitation
II. Quality Costs Classroom Cost of Quality Discussion Classification of Failure Cost Reducing Cost Juran’s Model of Optimum Quality Costs Analysis of COQ for Improvement
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc
15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
4-5
Discuss the meaning of Leadership and its relation to TQM. Cite and explain the Deming’s 14 Points for Top Management.
Quiz Case Study Recitation
III. Leadership Definition of TQM Elements of TQM Leadership for TQM Deming’s 14 Points for Top Management Ten Strategies for Top Management
Group dynamics Handouts Classroom Computer Discussion DLP Graded Discussion
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com
Discuss the ten strategies for Top Management.
http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
6
Discuss the techniques of TQM Tools and techniques. Explain the implementation of Planning phase of TQM
Quiz Graded Recitation Recitation
IV. TQM Implementation TQM Tools and Techniques PDSA TQM Implementation Planning Phase of TQM Apply PDSA for Improvement Select Process for Improvement Barriers to TQM Implementation
Group dynamics Classroom Discussion Graded Recitation
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com
Explain the significance of PDSA Cycle.
http://www.school-forchampions.com/tqm/principles.htm
Differentiate PDCA Cycle to PDSA Cycle.
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf
http://www.mleconsulting.com/mfgr/deadly_wastes
http://old.apqc.org/free/casestudies/Be 15/pdf
http://www,usi,ch/iso/en/ISOOnline.fron www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs s/works/tqmxerox.htm www.questia.com
6 7-8
Quiz Case Study
PRELIM EXAMINATION V. Customer Satisfaction Service Quality Features of Services Customer Delight The Kano Model Agreed Customer Requirement Customer Perceived Quality Customer Feedback and Complaints Resolution Customer Feedback Complaint Resolution Complaint Recovery Process
Group dynamics Classroom Discussion Graded Recitation
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
9-10
Explain the Motivation Theory of Individual Employees. Discuss the terms related to Employee Involvement. Cite some examples of recognition and
Quiz Recitation Case Study
VI. Employee Involvement Employee Motivation Motivation Theory of Individual Employees Teamwork Effective Communications Training and Mentoring Recognition and Reward Feedback and Performance Appraisal
Group dynamics Classroom Discussion
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm
awards, feedback as well as how to conduct performance appraisal to the employees of a company that is practicing TQM.
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
11
Explain what is Subburaj’s 6S Model for Process Improvement. Define and discuss other terms related to the topic. Cite some examples using
Quiz Recitation Case Study
VII. Process Approach Group dynamics Model for Process Classroom Definition Discussion ETX Model Subburaj’s 6S Model for Process Improvement Customer Supplier Chains Supply Chain Management Just-In-Time Manufacturing Lean Manufacturing Kanban Systems
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com
other methods to attain quality standards.
Cellular Manufacturing Single Piece Flow Zero Defects
http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
12
Discuss the meaning of Kaizen and other terms. Explain the Seven Deadly Wastes that the business should avoid.
Quiz Graded Recitation
VIII. Continuous Process Improvement Juran’s Trilogy Kaizen PDCA and 7 Quality Tools Goal of Kaizen Kaizen Blitz-Benefits 5S Practices 5S Certification
Group dynamics Classroom Discussion Graded Recitation
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014).
Discuss the importance of some strategies which can be used in the implementation of TQM.
The Seven Deadly Wastes Business Process Reengineering BPR and TQM
http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
12 13--15
Define and discuss Case Study the terms related Quiz to Benchmarking. Discuss the types of benchmarking.
MIDTERM EXAMINATION IX. Business Process Benchmarking Definition of Benchmarking Triggers for Benchmarking Types of Benchmarking Reasons for Benchmarking
Group dynamics Classroom Discussion Graded Recitation
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Lindsay, William M. and James R. Evans
Identifying Process to Benchmark Benchmarking Partner Benchmarking Process Reasons for Failure of Benchmarking
Explain the process of benchmarking.
Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
16-18
Discuss the importance of ISO to the business enterprise today.
Case Study Graded Recitation Quiz
X.
Quality System-ISO 9000 Standard Introduction
Group dynamics Classroom Discussion Graded Recitation
Handouts Computer DLP
Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).
Explain the process and guidelines of ISO 9000. Discuss the things to prepare in order to implement and pass the ISO standardization.
ISO Quality Management System Clause 4 Quality Management System Clause 5 Management Responsibility Clause 6 Resource Management Clause 7 Product Realization Clause 8 Measurement, Analysis and Improvement Implementation of ISO 9001and Certification Continuing ISO 9000 Certification Sector Specific Quality System Standards
Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc 15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch
http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com
18
FINAL EXAMINATION