tqm-17-18

COURSE SYLLABUS IN TOTAL QUALITY MANAGEMENT Course Outline: WEEK/ TIME ALLOT MENT 1 1-2

INTENDED LEARNING OUTCOMES (ILO)

Define quality and other terms of total quality management. Discuss the evolution of TQM. -explain the significance of integrating TQM to the system.

OUTCOMEBASED ASSESSMEN T (OBA) Quiz Case Study Recitation

CONTENT

VMGO I. TQM Evolution Definition of Quality Dimensions of Quality Quality Pays Evolution of Quality Quality Control Quality Assurance Quality Planning Quality Improvement Strategic Planning Quality Management Total Quality Management

TEACHING AND LEARNING ACTIVITIES (TLA)

LEARNING RESOURCE S

Group dynamics Classroom Discussion

Handouts Computer DLP

REFERENCES

Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw-Hill International Edition, 2010).

Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm

http://www.bourton.co.uk/pdf/casestudies/cs091.pdf http://www.mleconsulting.com/mfgr/deadly_wastes.html

http://old.apqc.org/free/casestudies/Benc 15/pdf

http://www,usi,ch/iso/en/ISOOnline.frontp www.iso.ch

http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs/b works/tqmxerox.htm www.questia.com

3

Discuss quality cost. Discuss the classification of failure costs. Draw and explain the Juran’s Model of Optimum Quality Costs.

Quiz Case Study Graded Recitation

II. Quality Costs Classroom Cost of Quality Discussion Classification of Failure Cost Reducing Cost Juran’s Model of Optimum Quality Costs Analysis of COQ for Improvement





http://old.apqc.org/free/casestudies/Benc

15/pdf



4-5

Discuss the meaning of Leadership and its relation to TQM. Cite and explain the Deming’s 14 Points for Top Management.

Quiz Case Study Recitation

III. Leadership Definition of TQM Elements of TQM Leadership for TQM Deming’s 14 Points for Top Management Ten Strategies for Top Management

Group dynamics Handouts Classroom Computer Discussion DLP Graded Discussion


Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com

Discuss the ten strategies for Top Management.

http://www.school-forchampions.com/tqm/principles.htm





6

Discuss the techniques of TQM Tools and techniques. Explain the implementation of Planning phase of TQM

Quiz Graded Recitation Recitation

IV. TQM Implementation TQM Tools and Techniques PDSA TQM Implementation Planning Phase of TQM Apply PDSA for Improvement Select Process for Improvement Barriers to TQM Implementation

Group dynamics Classroom Discussion Graded Recitation


Subburaj, Ramasamy, Total Quality Management, (Philippines: McGraw International Edition, 2010).


Explain the significance of PDSA Cycle.


Differentiate PDCA Cycle to PDSA Cycle.

http://www.bourton.co.uk/pdf/casestudies/cs091.pdf

http://www.mleconsulting.com/mfgr/deadly_wastes

http://old.apqc.org/free/casestudies/Be 15/pdf

http://www,usi,ch/iso/en/ISOOnline.fron www.iso.ch

http://www.trst.com/articles.htm www.stfrancis.edu/ba/ghkickul/stuwebs s/works/tqmxerox.htm www.questia.com

6 7-8

Quiz Case Study

PRELIM EXAMINATION V. Customer Satisfaction Service Quality Features of Services Customer Delight The Kano Model Agreed Customer Requirement Customer Perceived Quality Customer Feedback and Complaints Resolution Customer Feedback Complaint Resolution Complaint Recovery Process









9-10

Explain the Motivation Theory of Individual Employees. Discuss the terms related to Employee Involvement. Cite some examples of recognition and

Quiz Recitation Case Study

VI. Employee Involvement Employee Motivation Motivation Theory of Individual Employees Teamwork Effective Communications Training and Mentoring Recognition and Reward Feedback and Performance Appraisal

Group dynamics Classroom Discussion




awards, feedback as well as how to conduct performance appraisal to the employees of a company that is practicing TQM.





11

Explain what is Subburaj’s 6S Model for Process Improvement. Define and discuss other terms related to the topic. Cite some examples using

Quiz Recitation Case Study

VII. Process Approach Group dynamics Model for Process Classroom Definition Discussion ETX Model Subburaj’s 6S Model for Process Improvement Customer Supplier Chains Supply Chain Management Just-In-Time Manufacturing Lean Manufacturing Kanban Systems




other methods to attain quality standards.

Cellular Manufacturing Single Piece Flow Zero Defects






12

Discuss the meaning of Kaizen and other terms. Explain the Seven Deadly Wastes that the business should avoid.

Quiz Graded Recitation

VIII. Continuous Process Improvement Juran’s Trilogy Kaizen PDCA and 7 Quality Tools Goal of Kaizen Kaizen Blitz-Benefits 5S Practices 5S Certification




Lindsay, William M. and James R. Evans Quality Management. (Concage Learning Pte Ltd.), 2014).

Discuss the importance of some strategies which can be used in the implementation of TQM.

The Seven Deadly Wastes Business Process Reengineering BPR and TQM

http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm





12 13--15

Define and discuss Case Study the terms related Quiz to Benchmarking. Discuss the types of benchmarking.

MIDTERM EXAMINATION IX. Business Process Benchmarking Definition of Benchmarking Triggers for Benchmarking Types of Benchmarking Reasons for Benchmarking




Lindsay, William M. and James R. Evans

Identifying Process to Benchmark Benchmarking Partner Benchmarking Process Reasons for Failure of Benchmarking

Explain the process of benchmarking.

Quality Management. (Concage Learning Pte Ltd.), 2014). http://www.juran.com http://www.school-forchampions.com/tqm/principles.htm





16-18

Discuss the importance of ISO to the business enterprise today.

Case Study Graded Recitation Quiz

X. 

Quality System-ISO 9000 Standard Introduction




Explain the process and guidelines of ISO 9000. Discuss the things to prepare in order to implement and pass the ISO standardization.

         

ISO Quality Management System Clause 4 Quality Management System Clause 5 Management Responsibility Clause 6 Resource Management Clause 7 Product Realization Clause 8 Measurement, Analysis and Improvement Implementation of ISO 9001and Certification Continuing ISO 9000 Certification Sector Specific Quality System Standards






18

FINAL EXAMINATION

tqm-17-18

Recommend Documents