Total Quality Management - Lecture Notes, Study Material and Important Questions, Answers

Total Quality Quality Management

Subject Subject : Total Quality Management Management INTR ODUCTION ODUCTION 1. 2. 3. 4. 5.

Answer er (click here) Quality Management - Answ Various dimensions of q quality uality with examples - Answer (click here) Deming’s Philosophy - Answer (click here) Quality Planning - Answer (click here) The barriers to TQM implementation and Deming Philosophy - Answer (click (c lick here)

6. 7. 8.

Evolution of quality - Answer (click here) Basic concepts, principles, barriers ba rriers and benefits of Total Quality Management (TQM) - Answer (click here) Im portant Questions and Answers: Answers: Quality Management - Answer (click here)

TQM PRINCIPLES TQM PRINCIPLES 1. 2. 3. 4. 5.

Quality Management - Answer (click here) Answer wer (click here) Various dimensions of quality with examples - Ans Deming’s Philosophy - Answer (click here) Quality Planning - Answer (click here) The barriers to TQM implementation implementa tion and Deming Philosophy - Answer (click (c lick here)

6. 7. 8.

(click here) Evolution of quality - Answer (click Basic concepts, principles, barriers and benefits of Total Quality Management (TQM) - Answer (click here) Important Questions and Answer s: s: Quality Management - Answer (click here)

9. 10. 11. 12. 13. 14. 15. 16. 17. 18.

Leadership - Answer (click here) Quality Council - Answer (click here) Seven Steps to Strategic Quality Planning - Answer (click here) Quality Statements - Answer (click here) Customer Satisfaction - Answer (click here) Tebouls Model of customer satisfication - Answer (click here) Customer Retention - Answer (click here) Motivation Concept of Motivation - Answer (click here) Theories of Motivation - Answer (click here) Herzberg’s Two Factor Theory - Answer (click here)

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19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38.

Empowerment - Answer (click here) Job Enrichment Vs Job Empowerment - Answer (click here) Teams - Answer (click here) Characteristics of Successful Teams - Answer (click here) Stages of Team Development - Answer (click here) Recognition and Reward - Answer (click here) Importance of Performance Appraisals - Answer (click here) Benefits of Employee Involvement - Answer (click here) The PDCA Cycle - Answer (click here) 5-S: Housekeeping - Answer (click here) Kaizen - Answer (click here) Supplier Partnership - Answer (click here) Partnering - Answer (click here) Supplier Selection - Answer (click here) Supplier Rating - Answer (click here) Aspects of Employee Involvement - Answer (click here) Intrinsic Vs Extrinsic Rewards - Answer (click here) Customer complaints (feedback) - Answer (click here) Continuous Process Improvement (CPI) - Answer (click here) Important Questions and Answers: Total Quality Management (TQM) Principles - Answer (click here)

TQM TOOLS AND TECHNIQUES I 1. 2. 3. 4. 5.

Quality Management - Answer (click here) Various dimensions of quality with examples - Answer (click here) Deming’s Philosophy - Answer (click here) Quality Planning - Answer (click here) The barriers to TQM implementation and Deming Philosophy - Answer (click here)

6. 7. 8.

Evolution of quality - Answer (click here) Basic concepts, principles, barriers and benefits of Total Quality Management (TQM) - Answer (click here) Important Questions and Answers: Quality Management - Answer (click here)

9.

Leadership - Answer (click here)





Customer Retention - Answer (click here) 16. Motivation Concept of Motivation - Answer (click here) 17. Theories of Motivation - Answer (click here) 18. Herzberg’s Two Factor Theory - Answer (click here) 19. Empowerment - Answer (click here) 20. Job Enrichment Vs Job Empowerment - Answer (click here) 21. Teams - Answer (click here) 22. Characteristics of Successful Teams - Answer (click here) 23. Stages of Team Development - Answer (click here) 24. Recognition and Reward - Answer (click here) 25. Importance of Performance Appraisals - Answer (click here) 26. Benefits of Employee Involvement - Answer (click here) 27. The PDCA Cycle - Answer (click here) 28. 5-S: Housekeeping - Answer (click here) 29. Kaizen - Answer (click here) 30. Supplier Partnership - Answer (click here) 31. Partnering - Answer (click here) 32. Supplier Selection - Answer (click here) 33. Supplier Rating - Answer (click here) 34. Aspects of Employee Involvement - Answer (click here) 35. Intrinsic Vs Extrinsic Rewards - Answer (click here) 36. Customer complaints (feedback) - Answer (click here) 37. Continuous Process Improvement (CPI) - Answer (click here) 38. Important Questions and Answers: Total Quality Management (TQM) Principles - Answer (click here) 39. Seven tools of quality - Answer (click here) 40. New Seven management Tools - Answer (click here) 41. Management Tool: Affinity Diagram - Answer (click here) 42. Management Tool: Relations Diagram - Answer (click here) 43. Management Tool: Tree Diagram - Answer (click here) 44. Management Tool: Matrix Diagram - Answer (click here) 45. Matrix Data Analysis Diagram - Answer (click here) 46. Management Tool: Arrow Diagram - Answer (click here) 47. Six Sigma - Answer (click here) 48. Benchmarking - Answer (click here) 15.





53. 54. 55. 56.

Types of Benchmarking - Answer (click here) Failure modes and effects analysis (FMEA) - Answer (click here) Timing of FMEA - Answer (click here) Benchmarking process - Answer (click here)

TQM TOOLS AND TECHNIQUES II 1. 2. 3. 4. 5.


6. 7. 8.


9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26.

Leadership - Answer (click here) Quality Council - Answer (click here) Seven Steps to Strategic Quality Planning - Answer (click here) Quality Statements - Answer (click here) Customer Satisfaction - Answer (click here) Tebouls Model of customer satisfication - Answer (click here) Customer Retention - Answer (click here) Motivation Concept of Motivation - Answer (click here) Theories of Motivation - Answer (click here) Herzberg’s Two Factor Theory - Answer (click here) Empowerment - Answer (click here) Job Enrichment Vs Job Empowerment - Answer (click here) Teams - Answer (click here) Characteristics of Successful Teams - Answer (click here) Stages of Team Development - Answer (click here) Recognition and Reward - Answer (click here) Importance of Performance Appraisals - Answer (click here) Benefits of Employee Involvement - Answer (click here)





Supplier Selection - Answer (click here) 33. Supplier Rating - Answer (click here) 34. Aspects of Employee Involvement - Answer (click here) 35. Intrinsic Vs Extrinsic Rewards - Answer (click here) 36. Customer complaints (feedback) - Answer (click here) 37. Continuous Process Improvement (CPI) - Answer (click here) 38. Important Questions and Answers: Total Quality Management (TQM) Principles - Answer (click here) 39. Seven tools of quality - Answer (click here) 40. New Seven management Tools - Answer (click here) 41. Management Tool: Affinity Diagram - Answer (click here) 42. Management Tool: Relations Diagram - Answer (click here) 43. Management Tool: Tree Diagram - Answer (click here) 44. Management Tool: Matrix Diagram - Answer (click here) 45. Matrix Data Analysis Diagram - Answer (click here) 46. Management Tool: Arrow Diagram - Answer (click here) 47. Six Sigma - Answer (click here) 48. Benchmarking - Answer (click here) 49. Failure Mode and Effects Analysis - Answer (click here) 50. Important Questions and Answers: Total Quality Management Tools & Techniques - Answer (click here) 51. The seven traditional tools of quality - Answer (click here) 52. New management tools - Answer (click here) 53. Types of Benchmarking - Answer (click here) 54. Failure modes and effects analysis (FMEA) - Answer (click here) 55. Timing of FMEA - Answer (click here) 56. Benchmarking process - Answer (click here) 57. TQM Tools And Techniques - Answer (click here) 58. Quality Function Deployment - Answer (click here) 59. Taguchi’s Quality Loss Function - Answer (click here) 60. Maintenance development stages - Answer (click here) 61. Total Productive Maintenance - Answer (click here) 62. Quality costs - Answer (click here) 63. Voice of the customer - Answer (click here) 64. Design of FMEA document - Answer (click here) 32.





Techniques - Answer (click here)

QUALITY SYSTEMS 1. 2. 3. 4. 5.


6. 7. 8.


9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29.

Leadership - Answer (click here) Quality Council - Answer (click here) Seven Steps to Strategic Quality Planning - Answer (click here) Quality Statements - Answer (click here) Customer Satisfaction - Answer (click here) Tebouls Model of customer satisfication - Answer (click here) Customer Retention - Answer (click here) Motivation Concept of Motivation - Answer (click here) Theories of Motivation - Answer (click here) Herzberg’s Two Factor Theory - Answer (click here) Empowerment - Answer (click here) Job Enrichment Vs Job Empowerment - Answer (click here) Teams - Answer (click here) Characteristics of Successful Teams - Answer (click here) Stages of Team Development - Answer (click here) Recognition and Reward - Answer (click here) Importance of Performance Appraisals - Answer (click here) Benefits of Employee Involvement - Answer (click here) The PDCA Cycle - Answer (click here) 5-S: Housekeeping - Answer (click here) Kaizen - Answer (click here)







Intrinsic Vs Extrinsic Rewards - Answer (click here) 36. Customer complaints (feedback) - Answer (click here) 37. Continuous Process Improvement (CPI) - Answer (click here) 38. Important Questions and Answers: Total Quality Management (TQM) Principles - Answer (click here) 39. Seven tools of quality - Answer (click here) 40. New Seven management Tools - Answer (click here) 41. Management Tool: Affinity Diagram - Answer (click here) 42. Management Tool: Relations Diagram - Answer (click here) 43. Management Tool: Tree Diagram - Answer (click here) 44. Management Tool: Matrix Diagram - Answer (click here) 45. Matrix Data Analysis Diagram - Answer (click here) 46. Management Tool: Arrow Diagram - Answer (click here) 47. Six Sigma - Answer (click here) 48. Benchmarking - Answer (click here) 49. Failure Mode and Effects Analysis - Answer (click here) 50. Important Questions and Answers: Total Quality Management Tools & Techniques - Answer (click here) 51. The seven traditional tools of quality - Answer (click here) 52. New management tools - Answer (click here) 53. Types of Benchmarking - Answer (click here) 54. Failure modes and effects analysis (FMEA) - Answer (click here) 55. Timing of FMEA - Answer (click here) 56. Benchmarking process - Answer (click here) 57. TQM Tools And Techniques - Answer (click here) 58. Quality Function Deployment - Answer (click here) 59. Taguchi’s Quality Loss Function - Answer (click here) 60. Maintenance development stages - Answer (click here) 61. Total Productive Maintenance - Answer (click here) 35.





ISO 9000:2000 Quality Systems - Answer (click here) 73. Need for ISO 9000- ISO 9000-2000 Quality Quality System - Answer (click here) 74. QS 9000 – ISO 14000 – Requirements - Answer (click here) 75. ISO 9000 Documentation and Documentation Hierarchy - Answer (click 72.

here) 76. 77. 78. 79. 80. 81.

Clauses in ISO 9001 - Answer (click here) ISO 14000 - Environmental Management systems - Answer (click here) Processes of Software Quality Management - Answer (click here) Cost of Quality - Answer (click here) Concepts and Benefits of ISO 14000 - Answer (click here) Important Questions and Answers: Quality Systems - Answer (click here)

Total Quality Management - Lecture Notes, Study Material and Important Questions, Answers

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