The 5S in Services Industry

The 5S in Services Industry

Presented By: Anant Bhandari Anu Lodha Arnav Suri Deepti Gupta Mugdha Sehgal

The Application 

In services industry… 

Back office



Front office



Human resources



Data collected / recorded

Drive Quality SEISO SEIRI

Cleanliness 

Arrange Properly 





Distinguish between those things that are needed and not needed Keep only needed materials at the job site Throw away all unneeded items immediately



Problems are more visible when everything is neat and clean Find minor defects while "sweeping clean”

SEIKETSU Always Clean 



5s

runs better 

SEITON Orderliness 



 

Put things in right order in designated areas Store all materials and information in an orderly fashion at all times Organized according to frequency Place for everything and

Clean tools, equipment and  job site immediately after  use Equipment that is kept clean

SHITSUKE Discipline 





Use and follow standard procedures Follow company rules and regulations Follow safety procedures at all times

The Back office of a bank’s branch

SEIRI The Cleaning up / Sorting



An almirah was storing files and stationery



But….



All was hap-hazard

After Seiri 

All files were checked for relevance on the following grounds… Usage within last four months  Condition of usability 





It was found that many files of the year  2002 were also in these almirahs and were of no use as such Some stationery was not in conditions of use

Seiton :

Maintain Orderliness



A place for everything everything and everything is in its place



All these files as well as racks were labeled Unnecessary files were send to the archives ar chives section A list was sticked outside the almirah to make search easy and quick More frequently used files were kept in 2 nd and 3rd racks …while stationery was in the 4 th and 5th racks







SEISO : Cleaning



Rules were set to clean up the almirahs every weekend in the order prescribed

SEIKETSU: Standarisation 

Standards were set for a regular practice of 5s to be imbibed among employees



For eg. Labeling new file, putting them in the sequence of months, and in the appropriate rack

SHITSUKE: Making it a Habit 

It was required to be followed strictly, regularly and by everyone right from top to bottom…



Everyone was oriented towards the consecutive benefits and how important is everyone’s role in its implementation

5S in a Hospital 

Government hospitals project the image of  a poorly equipped, low-morale, and badly maintained organization.



5S could help in the basic quality improvement

SEIRI 

Department established disposal standards and policies.



Each hospital employee will initially be asked to take out unnecessary items in his area of work and dispose it properly.

Seiton :

Maintain Orderliness



They were further asked to re arrange the items as per the convenience of user.



Stored items must be properly labeled to facilitate retrieval



Warning signs are applied on items needing safety precautions.

SEISO : Cleaning 

Participants were to allot three to five minutes a day for cleaning his/her own assigned area.



All work activities must be coordinated

SEIKETSU: Standarisation 

Standards have been developed for the numerous work processes and procedures.



Standards for dressing oneself at workplace were set and were to be strictly followed

SHITSUKE: Making it a Habit 

It was instilled in people to give due consideration to others and strictly abides by the rules and standards of the organization.



With first 3S implemented successfully, Shitsuke becomes incorporated as a habit.

5S in Retail Sector 

SEIRI 

The areas of application 

The store room



Display racks

Before

Seiton 

All items were placed in labeled racks.

Seiso, Seiketsu & Shitsuke 

Maintain



Train



Habitualise

Computer Service Centre



Seiri



Seiton



Seiso



Seiketsu



Shitsuke

Before 5s

After 5s

Thank You