DECLARATION Hereby declare that the project report entitled “STUDY OF STUDENTS PREFERENCE TOWARDS VARIOUS MOBILE SERVICE PROVIDERS” submitted for the degree of Master of Business Administration, is my original work and the project report has not formed the basis for the award of any diploma, degree, associate ship, fellowship or similar other titles. It has not been submitted to any other university or institution for the award of any degree or diploma.
Place: Date:
SHAH FAISAL SUDARSHAN KUMAR VINAYAK VERMA MBA-III Sem
1
CERTIFICATE This is to certify that Mr. SHAH FAISAL, SUDARSHAN KUMAR and VINAYAK VERMA of MBA third semester of RIMT, Mandi Gobindgarh has completed her project report on the topic of “STUDY OF STUDENTS PREFERENCE TOWARDS VARIOUS MOBILE MOBILE SERVIC SERVICE E PROVID PROVIDERS” ERS” under the superv supervisi ision on of
Mr. Mr. Dheera Dheerajj Sharma Sharma
faculty member of RIMT-IMCT.
To best of my knowledge the report is original and has not been copied or submitted anywhere else. It is an independent work done by him.
Mr. Dheeraj Sharma RIMT-IMCT Mandi Gobindgarh
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ACKNOWLEDGEMENT Survey is an excellent tool for learning and exploration. No classroom routine can substitute which is possible while working in real situations. Application of theoretical knowledge to practical situations is the bonanzas bonan zas of this survey. Without a proper combination of inspection and perspiration, it’s not easy to achieve anything. There is always a sense of gratitude, which we express to others for the help and the needy services they render during the different phases of our lives. I too would like to do it as I really wish to express e xpress my gratitude toward all those who have been helpful to me directly or indirectly during the development develop ment of this project. First of all I wish to express my profound gratitude and sincere thanks to my esteemed learned Director Dr. B.S. Bhatia, Director RIMT, Mandi Gobindgarh, who allowed me to conduct cond uct the survey. I would like to thank my professor Mr. Mr. Dheeraj Sharma who was always there to help and guide me when I needed help. His perceptive criticism kept me working to make this project more full proof. I am thankful to him for his encouraging and valuable support. Working under him was an extremely knowledgeable and enriching experience ex perience for me. I am very thankful to him for all the value addition and enhancement done to me. No words can adequately express my overriding debt of gratitude to my parents whose support helps me in all the way. Above all I shall thank my friends who constantly encouraged and blessed b lessed me so as to enable me to do this work successfully. successfully. Shah Faisal Sudarshan Kumar Vinayak Verma MBA
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SCOPE OF THE STUDY As learning is a human activity and is as natural, as breathing. Despite of the fact that learning is all pervasive in our lives, psychologists do not agree on how learning takes place. How individuals learn is a matter of interest to marketers. They want to teach consumers in their roles as their roles as consumers. They want consumers to learn about their products, product attributes, potential consumers benefit, how to use, maintain or even dispose of the product and new ways of behaving that will satisfy not only the consumer’s needs, but the marketer’s objectives.
The scope of my study restricts itself to the analysis of students preferences, perception of different mobile service providers. The scope of my study is also restricts itself to RIMT-IMCT only on ly..
4
OBJECTIVES OF THE STUDY The subject matter for this research Project is to study the students preference towards the various various mobile mobile service providers in RIMT-IMC RIMT-IMCT T.
This project consists consists of different different
objectives. They are as follows:
To know about the student preference level associated with different mobile service providers.
To find out the students satisfaction towards the various service providers. To kno know w whic which h adver adverti tise seme ment nt medi mediaa puts puts more more impa impact ct on the the buy buyin ing g decision of students.
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RESEARCH METHODOLOGY Survey design: The study is a cross sectional study because the data were collected at a single point of time. For the purpose of present study a related sample of population was selected on the basis of convenience.
Sample Size and Design: A sample of 300 people was taken on the basis of convenience. The actual retailers were contacted on the basis of random sampling.
Research Period: Research work is only carried for 2 or 3 weeks.
Research Instrument: This work is carried out through self-administered questionnaires. The questions included were open ended, dichotomous and offered multiple choices.
Data Collection: The data, which is collected for the purpose of study, is divided into 2 bases:
Primary Primary Source: Source: Th Thee prim primary ary data data comp compri rise sess info inform rmat atio ion n surv survey ey of “Comparative study of retailer behavior towards ITC Candyman and Candico”. The data has been collected directly from respondent with the help of structured questionnaires.
secondary ry data data was collected collected from from intern internet et and Secondary Source: The seconda references from Library. Library.
Data Analysis: The data is analyzed on the basis of suitable tables by using mathematical techniques. The technique that I have used is bar graphs.
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INTRODUCTION Telecom Industry in India The telecom industry is one of the fastest growing industries in India. India has nearly 200 million telephone lines making it the third largest network in the world after China and USA. With a growth rate of 45%, Indian telecom industry has the highest growth rate in the world.
- Much of the growth in Asia Asia Pacific Wireless Wireless Telecommunication Telecommunication Market is spurred by the growth in demand in countries like India and China. - India‘s mobile phone subscriber base is growing at a rate rate of 82.2%. - China is the biggest market in Asia Pacific with a subscriber base of 48% of the total subscribers in Asia Pacific. Compared to that India ’s share in Asia Pacific Mobile Phone market is 6.4%. Considering the fact that India and a nd China have almost comparable populations, India’s low mobile penetration offers huge scope for growth.
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History of Indian Telecommunications Telecommunications Started in 1851 when the first operational land lines were laid by the government near Calcutta (seat of British power). Telephone Telephone services were introduced in India in 1881. In 1883 telephone services were merged with the postal system. Indian Radio Telegraph Telegraph Company (IRT) was formed in 1923. After After independence in 1947, 194 7, all the foreign telecommunication companies were nationalized to form the Posts, Telephone Telephone and Telegraph (PTT), a monopoly run by the government's Ministry of Communications. Telecom sector was considered as a strategic service and the government considered it best to bring under state's control.
The first wind of reforms in telecommunications sector began to flow in 1980s when the private sector was allowed in telecommunications equipment ma nufacturing. In 1985, Department of Telecommunications (DOT) was established. It was an exclusive provider of domestic and long-distance service that would be its own regulator (separate from the postal system). In 1986, two wholly government-owned companies were created: the Videsh Sanchar Nigam Limited (VSNL) for international telecommunications and Mahanagar Telephone Nigam Limited (MTNL) for service in metropolitan areas.
In 1990s, telecommunications sector benefited from the general opening up of the economy. economy. Also, examples of telecom revolution in many other countries, co untries, which resulted in better quality of service and lower tariffs, led Indian policy makers to initiate a change process finally resulting in opening up of telecom services sector for the private sector. National Telecom Policy (NTP) 1994 was the first attempt to give a comprehensive roadmap for the Indian telecommunications sector. In 1997, Telecom Regulatory Authority of India (TRAI) was created. TRAI was formed to act as a regulator to facilitate the growth of the telecom sector. New National Telecom Policy was adopted in 1999 and cellular services were also launched in the same year.
8
Telecommunication sector in India can be divided into two segments: Fixed Service Provider (FSPs), and Cellular Services. Fixed line services consist of basic services, national or domestic long distance and international long distance services. The state operators (BSNL and MTNL), account for almost 90 per cent ce nt of revenues from basic services. Private sector services are presently available in selective urban areas, and collectively account for less than 5 per pe r cent of subscriptions. However, private services focus on the business/corporate sector, and offer reliable, high- end services, such as leased lines, ISDN, closed user group and videoconferencing.
Cellular services can be further divided into two categories: Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA). The GSM sector is dominated by Airtel, Vodfone-Hutch, Vodfone-Hutch, and Idea Cellular, while the CDMA sector is dominated by Reliance and Tata Indicom. Opening up of international and domestic long distance telephony services are the major growth drivers for cellular industry. industry. Cellular operators get substantial revenue from these services, and compensate them for reduction in tariffs on airtime, which along with rental was the main source of revenue. The reduction in tariffs for airtime, national long distance, international long distance, and handset prices has driven demand.
Classification of Telecommunication services 1. Basic services 2. Cellular services 3. Internet Service Provider (ISP)
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Cellular Service
Overview 1.
There are five private service operators in each area, and an incumbent state operator operator. Almost 80% of the cellular cellular subscriber subscriber base belongs to the pre-paid segment.
2.
The DoT has allowed allowed cellular cellular companies companies to buy rivals rivals within within the same same operating circle provided their combined market share did not exceed 67 per cent. Previously, they were only allowed to buy companies outside their circle.
Growth Drivers
Opening up of international and domestic long distance telephony services are growth drivers in the industry. Cellular operators now get substantial revenue from these services, and compensate them for reduction in tariffs on air time, which along with rental was the main source of revenue. The reduction in tariffs for airtime, national long distance, international long distance, and handset prices has driven demand.
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The Key players in the Telecom Market in India Cellular Service provider: 1. BSNL 2. Airtel 3. Vodafone 4. Reliance 5. Tata ata indi indico com m 6. Spice
Subscribers
Wireless subscribers crosses 200 million mark Tele density reaches 21.20%
The total number of telephone subscribers has reached 241.02 million at the end of August 2007 as compared to 232.87 million in July 2007. The overall ov erall teledensity has increased to 21.20% in August 2007 as compared to 20.52% in July 2007. In the wireless segment, 8.31 million subscribers have been added in August 2007 while 8.06 million subscribers subscribers were added in July 2007. The total wireless wireless subscriber subscriberss (GSM, CDMA & WLL(F)) base reaches 201.29 million at the end of August 2007.
The wireline segment subscriber base stood at 39.73 million with a decrease of 0.16 million at the end of August 2007. Circle wise wire line subscriber base of service providers is given at following chart ..
11
Market Share of the telecom Company in India
12
Company Profile
INTRODUCTION
“Bharti Airtel” formerly known as Bharti Tele-V Tele-Ventures entures Limited (BTVL) is among India's larg larges estt mobi mobile le pho phone ne and and Fixe Fixed d Netw Networ ork k oper operat ator ors. s. With ith more more than than 60 mill millio ion n subscriptions as of 13th February 2008.[2] It offers its mobile services under the Airtel brand and is headed by Sunil Mittal. The company also provides telephone services and Internet access over DSL in 14 circles. The company complements its mobile, broadband & telephone services with national and international long distance services. The company also has a submarine cable landing station at Chennai, which connects the submarine cable connecting Chennai and Singapore. The company provides reliable end-to-end data and enterprise services to the corporate customers by leveraging its nationwide fiber optic backbon backbone, e, last last mile mile connect connectivi ivity ty in fixed-l fixed-line ine and mobile mobile circle circles, s, VSAT VSATs, ISP and international bandwidth access through the gateways and landing station.
Airtel is the largest cellular service provider in India in terms of number of subscribers. Bharti Airtel Airtel owns the Airtel brand and provides the following following services under the brand name Airtel Airtel:: Mob Mobile ile Servic Services es (using (using GSM Technol echnology ogy), ), Broadba Broadband nd & Telepho elephone ne
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Service Servicess (Fixed (Fixed line, line, Intern Internet et Connect Connectivi ivity ty(DS (DSL) L) and Leased Leased Line), Line), Long Distan Distance ce Services and Enterprise Services (Telecommunications (Telecommunications Consulting for corporates). Leading international telecommunication companies such as Vodafone and SingTel held partial stakes in Bharti Airtel.
In April 2006 Bharti Global Limited was awarded a telecommunications license in Jersey in the the Chan Channel nel Isla Islands nds by the the local local tele telecom commu muni nica cati tion onss regul regulat ator or the the JCRA JCRA.. In September 2006 the Office of Utility Regulation in Guernsey awarded Guernsey Airtel with a mobile telecommunications license. In May 2007 Jersey Airtel and Guernsey Airt Airtel el annou announce nced d the the launc launch h of a rela relati tion onsh ship ip with with Vodaf odafone one for for isla island nd mobi mobile le subscribers. In July 2007, Bharti Airtel signed an MoU with Nokia-Siemens for a 900 millio million n dollar dollar expans expansion ion of its mobile mobile and fixed fixed networ network.[ k.[3] 3] In August August 200 2007, 7, the company announced it will be launching a customized version of Google search engine that will provide an 'array of services' to its broadband customers.
14
INTRODUCTION
A DREAM COME TRUE
The Late Dhirubhai Ambani dreamt of a digital India — an India where the common man would have access to affordable means of information and communication. Dhirubhai, who single-handedly built India’s largest private sector company virtually from scratch, had stated as early as 1999: “Make the tools of information and communication available to people at an affordable cost. They will overcome the handicaps of illiteracy and lack of mobility.”
It was with with this this belief belief in mind mind that that Relian Reliance ce Commun Communicat ication ionss (forme (formerly rly Relian Reliance ce Infocomm) started laying 60,000 route kilometres of a pan-India fibre optic backbone. This backbone was commissioned on 28 December 2002, the auspicious occasion of Dhirubhai’s 70th birthday, birthday, though sadly after his unexpected demise on 6 July 2002.
Reliance Communications has a reliable, high-capacity, integrated (both wireless and wireli wireline) ne) and conver convergen gentt (voice (voice,, data and video) video) digita digitall networ network. k. It is capable capable of deliv deliver erin ing g a rang rangee of serv servic ices es span spanni ning ng the the enti entire re info infocom comm m (inf (infor orma mati tion on and and communication) value chain, including infrastructure and services — for enterprises as well as individuals, applications, and consulting.
15
Today, Reliance Communications is revolutionising the way India communicates and networks, truly bringing about a new way of life.
Reliance Communications (formerly Reliance Infocomm), along with Reliance Telecom and Flag Telecom, is part of Reliance Communications Ventures (RCoVL). According to National Stock Exchange data, Anil Ambani controls 66.75 per cent of the company, which accounts for more than 1.36 billion shares of the company.[1]Reliance Infocomm is an Indian telecommunications company. It is the flagship company of the RelianceAnil Anil Dhirub Dhirubhai hai Ambani Ambani Group, Group, compri comprisin sing g of power power (Relia (Reliance nce Energy Energy), ), financi financial al services (Reliance Capital) and telecom initiatives of the Reliance ADA Group. Reliance Infocom Infocomm m is curren currently tly managed managed by Anil Anil Dhirub Dhirubhai hai Ambani.It Ambani.It uses uses CDMA20 CDMA2000 00 1x technology
HISTORY
Reliance Infocomm was founded by Dhirubhai Ambani. Between 1999 to 2002 Reliance Info Infocom comm m built built 60,00 60,000 0 km of fibr fibree opti opticc backb backbon onee in Indi India. a. Th This is netw networ ork k was was commissioned on December 28, 2002.
FOOTPRINT
At present, Reliance Telecom's GSM cellular services are available in 340 towns within its eight-circle footprint. Reliance's CDMA services are available in 19 states and cover about 65% of the country, state wise. Reliance Infocomm also offered for the first time in India, mobile data services through its R-World mobile portal. This portal leverages the data capability of the CDMA 1X network.
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BUSINESS REVIEW
During the twelve months ended March 31, 2007, revenues of the Wireless business increased by 46% to Rs. 10,728 crore (US$ 2,489 million) from Rs. 7,364 crore (US$ 1,709 million).
Wireless EBITDA increased to Rs. 3,984 crore (US$ 924 million) from Rs. 2,250 crore (US$ 522 million). Margins expanded to 37% from 31%.
EBITDA of the Global business increased by 98% during the twelve months ended March 31, 2007 to Rs. 1,271 crore (US$ 295 million). EBITDA margins increased to 24% from 12% last year.
In the same period, the Broadband business achieved revenue growth of 123% to Rs. 1,144 crore (US$ 265 million), and EBITDA increased by more than 6 times, to Rs. 519 crore (US$ 120 million). The EBITDA margin crossed 45% in the twelve months ended March 31, 2007, from 15% in the corresponding period in the previous year.
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TATA TELESERVICES
INTRODUCTION Tata Teleservices Limited (TTSL) is part of the Tata Group of Companies, an Indian Conglomerate. It runs the brand name Tata Indicom in India in various telecom circles of India. The company forms part of the Tata Group's prescence in the Telecommunication Indust Industry ry in India, India, along along with with Tata Teleser eleservic vices es (Mahar (Maharash ashtra tra)) Limite Limited d (TTML) (TTML) and VSNL.
TTSL was incorporated in 1995 and was the first company to offer CDMA Mobile services in India, specifically in the state of Andhra Pradesh.
In December 2002, the company acquired the erstwhile Hughes Telecom (India) Ltd. which was renamed Tata Teleservices Teleservices (Maharashtra) Limited.
In September 2007, Tata Indicom launched the Talk World plan, an International Long Distance Plan.
Tata is the direct competitor with Reliance, both CDMA operators in India. The company provides unified telecommunication solutions including mobile, fixed wireless, fixed line and broadband. Other competitors are Vodafone, Airtel, Aircel, Idea, MTNL, BSNL providing GSM based mobile telephony.
18
The company was first in India to provide free intra network calling within city limits. They launched a unique scheme providing lifetime rental free connectivity on its mobile and fixed wireless for a one time charge.
Tata Teleservices is part of the INR Rs. 119000 Crore (US$ 29 billion) Tata Group, that has over 87 companies, over 250,000 employees and more than 2.8 million shareholders. With a committed investment of INR 36,000 Crore (US$ 7.5 billion) in Telecom (FY 2006), the Group has a formidable presence across the telecom value chain.
Tata Teleservices spearheads the Group’s presence in the telecom sector. Incorporated in 1996, Tata Teleservices was the first to launch CDMA mobile services in India with the Andhra Pradesh circle.
Starting with the major acquisition of Hughes Tele.com (India) Limited [now renamed Tata Teleservices (Maharashtra) Limited] in December 2002 the company swung into an expansion mode. With the total Investment of Rs 19,924 Crore, Tata Teleservices has created a Pan India presence spread across 20 circles that includes Andhra Pradesh, Chennai, Gujarat, Karnataka, Delhi, Maharashtra, Mumbai, Tamil Nadu, Orissa, Bihar, Rajasthan, Punjab, Haryana, Himachal Pradesh, Uttar Pradesh (E), Uttar Pradesh (W), Kerala, Kolkata, Madhya Madh ya Pradesh and West Bengal.
Having pioneered the CDMA 3G1x technology platform in India, Tata Teleservices has established established a robust robust and reliable 3G ready telecom infrastruct infrastructure ure that ensures ensures quality quality in its services. It has partnered with Motorola, Ericsson, Lucent and ECI Telecom for the deployment of a reliable, technologically advanced network.
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The company, which heralded convergence technologies in the Indian telecom sector, is today the market leader in the fixed wireless telephony market with a total customer base of over 3.8 million.
Tata Teleservices’ eleservices’ bouquet bouquet of telephony telephony services services includes includes Mobile Mobile services, services, Wireless ireless Desktop Phones, Public Booth Telephony and Wireline services. Other services include value value added added servic services es like like voice voice portal portal,, roamin roaming, g, post-p post-paid aid Interne Internett servic services, es, 3-way 3-way confere conferenci ncing, ng, group group callin calling, g, Wi-Fi i-Fi Intern Internet, et, USB Mod Modem, em, data data cards, cards, callin calling g card card services and enterprise services.
Some of the other products launched by the company include prepaid wireless desktop phones, public phone booths, new mobile handsets and new voice & data services such as BREW BREW games, games, Voice oice Portal Portal,, pictur picturee messag messaging ing,, polypho polyphonic nic ring ring tones, tones, intera interacti ctive ve applications like news, cricket, astrology, astrology, etc.
Tata Indicom redefined the existing prepaid mobile market in India, by unveiling their offering – Tata Indicom ‘Non Stop Mobile’ which allows customers to receive free incoming calls. Tata Teleservices today has India’s largest branded telecom retail chain and is the first service provider in the country to offer an online channel www.ichoose.in to offer postpaid mobile connections in the country. country.
Tata Teleservices has a strong workforce of 6000. In addition, TTSL has created more than 20,000 jobs, which will include 10,000 indirect jobs through outsourcing of its manpower needs.
Today, Tata Teleservices Limited along with Tata Teleservices (Maharashtra) Limited serves over 21 million customers in over 4000 400 0 towns. With an ambitious rollout plan both within existing circles and across new circles, Tata Teleservices offers world-class technology and user-friendly services in 20 circles.
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BSNL
INTRODUCTION Bharat Sanchar Nigam Limited (known as BSNL, India Communications Corporation Limited) is a public sector communications company in India. It is the India's largest telecommunication company with 25.14% market share as on December 31, 2007. Its headquarters are at Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Janpath, New Delh Delhi. i. It has has the the stat status us of Mini Mini-r -rat atna na - a stat status us assi assign gned ed to repu repute ted d Publ Public ic Sect Sector or companies in India.
BSNL is India's oldest and largest Communication Service Provider (CSP). Currently BSNL has a customer base of 68.5 million (Basic & Mobile telephony). It has footprints throughout India except for the metropolitan cities of Mumbai and New Delhi which are managed by MTNL. As on December 31, 2007 BSNL commanded a customer base of 31.7 31.7 mill millio ion n Wirel irelin ine, e, 4.1 4.1 mill millio ion n CDMA CDMA-W -WLL LL and 32.7 32.7 mill millio ion n GSM GSM Mo Mobi bile le subscribers. BSNL's earnings for the Financial Year ending March 31, 2007 stood at INR 397.15b (US$ 9.67 b) with net profit of INR 78.06b (US$ 1.90 billion). Today, BSNL is India's largest Telco and one of the largest Public Sector Undertaking with estimated market value of $ 100 Billion. The company is planning an IPO with in 6 months to offload 10 % to public.
Bhar Bharat at Sanc Sancha harr Niga Nigam m Ltd. Ltd. form formed ed in Octo Octobe berr, 2000 2000,, is World orld's 's 7th 7th lar largest gest Telecommunications Company providing comprehensive range of telecom services in India: Wireline, Wireline, CDMA mobile, GSM Mobile, Mobile, Internet, Internet, Broadband, Broadband, Carrier Carrier service, service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Within a span of five years it has
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become
on e
of
t he
largest
public
sector
unit
in
India.
BSNL has installed Quality Telecom Network in the country and now focusing on improv improving ing it, expandi expanding ng the networ network, k, introd introduci ucing ng new telecom telecom servic services es with with ICT applications in villages and wining customer's confidence. Today, it has about 47.3 million line basic telephone capacity, 4 million WLL capacity, 20.1 Million GSM Capacity Capacity,, more more than than 37382 37382 fixed fixed exchange exchanges, s, 18000 18000 BTS, 287 Satellit Satellitee Station Stations, s, 480196 Rkm of OFC Cable, 63730 Rkm of Microwave Network connecting 602 Districts,
7330
cities/towns
and
5.5
Lakhs
villages .
BSNL is the only service provider, making focused efforts and planned initiatives to bridge the Rural-Urban Digital Divide ICT sector. In fact there is no telecom operator in the country to beat its reach with its wide network giving services in every nook & corner of country and operates across India except Delhi & Mumbai. Whether it is inaccessible areas areas of Siachen Siachen glacier glacier and NorthNorth-eas easter tern n region region of the country country.. BSNL BSNL serves serves its customers
with
its
wide
bouquet
of
telecom
services.
BSNL is numero uno operator of India in all services in its license area. The company offers vide ranging & most transparent tariff schemes designed to suite every customer. BSNL cellular service, CellOne, has more than 17.8 million cellular customers, garnering 24 percent of all mobile users as its subscribers. That means that almost every fourth mobile user in the country has a BSNL connection. In basic services, BSNL is miles ahead of its rivals, with 35.1 million Basic Phone subscribers i.e. 85 per cent share of t he
subscriber
base
and
92
percent
share
in
revenue
terms.
BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers who access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account Less Internet(CLI). BSNL has been adjudged as the NUMBER ONE ISP in the country.
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BSNL has set up a world class multi-gigabit, multi-protocol convergent IP infrastructure that provides convergent services like voice, data and video through the same Backbone and Broadband Broadband Access Network. Network. At present present there are 0.6 million DataOne broadband customers.
The company has vast experience in Planning, Installation, network integration and Maintenance of Switching & Transmission Networks and also has a world class ISO 9000
certified
Telecom
Training
Institute.
Scaling new heights of success, the present turnover of BSNL is more than Rs.351,820 million (US $ 8 billion) with net profit to the tune of Rs.99,390 million (US $ 2.26 billion) for last financial year. The infrastructure asset on telephone alone is worth abo ut
Rs.630,000
million
(US
$
14.37
billion).
BSNL plans to expand its customer base from present 47 millions lines to 125 million lines by December 2007 and infrastructure investment plan to the tune of Rs. 733 crores (US$
16.67
million)
in
the
next
three
years.
The turnover, nationwide coverage, reach, comprehensive range of telecom services and the desire to excel has made BSNL the No. 1 Telecom Company of India.
History The foundation of Telecom Network in India was laid by the British sometime in 19th century. The history of BSNL is linked with the beginning of Telecom in India. In 19th century and for almost entire 20th century, the Telecom in India was operated as a Government of India wing. Earlier it was part of erstwhile Post & Telegraph Department (P&T). In 1975 the Department of Telecom (DoT) was separated from P&T. DoT was responsible for running of Telecom services in entire country until 1985 when Mahanagar Telephone Nigam Limited (MTNL) was carved out of DoT to run the telecom services of
23
Delhi and Mumbai. It is a well known fact that BSNL was carved out of Department of Telecom to provide level playing field to private telecoms.Subsequently in 1990s the telecom sector was opened up by the Government for Private investment, therefore it became necessary to separate the Government's policy wing from Operations wing. The Government of India corporatised the operations wing of DoT on October 01, 2000 and named it as Bharat Sanchar Sanch ar Nigam Limited (BSNL).BSNL operates as a public sector.
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SPICE COMMUNICATIONS LIMITED Spice Spice Communi Communicat cation ionss is a joint joint ventur venturee betwee between n Spice Spice corp. corp. (India (India))- the flagsh flagship ip company of MCorp Global” that first introduced India to mobile phone services and has inte intere rest stss in the the fiel field d of telec telecom ommu muni nicat catio ions ns,, offi office ce autom automat atio ion n and info inform rmati ation on technology and DISTACOM (Hong Kong)-a company with over 20 years of experience in mobile communication which was responsible for bringing mobile telephony to Hong Kong along with Hutchison Telecom. Spice Corp was the first private sector organization to make a strategic shift into the telecom telecommunic municatio ations ns arena arena in 1995 1995 as it launche launched d India's India's first first Cellular Cellular Service Service network in the metro of Calcutta.
Spice Spice Commun Communica icatio tions ns is one of the larges largestt high high value value networ networks ks in India. India. Starti Starting ng operations in June 1997, Spice today is also the singular cellular operator in Punjab with an extensive highway coverage that links nearly 76 key towns and cities, accounting for 95% of the urban population and over 1000 villages across the state. Spice Punjab has already achieved coverage of 95% District head quarters as per DoT tender conditions, having already covered 14 out of 15 Districts HQs, including Chandigarh.
Launched over nine years ago under the brand name of "Spice Telecom", the Company's cellular services have already built up a strong customer base of over 1.5 million in two of India's most challenging and lucrative markets – Punjab and Karnataka.
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FOREIGN PARTNERS
The Foreig Foreign n partne partners rs for Spice Spice Commun Communica icatio tions ns Karnat Karnataka aka are Distac Distacom, om, AIG and Prudential.
INFRASTRUCTURE VENDORS
The infrastructure vendors are Siemens and Motorola.
LAUNCH OF SERVICE
Launched over six years ago under the memorable brand name of "Spice", the Company offers cellular services in Punjab and Karnataka. Spice Karnataka launched its services in April 1997.
Pre-paid /post-paid Service
Spice Communications Limited is presently operating Cellular Phone Services in the states of Punjab and Karnataka. The pre-paid service in Karnataka operates under the brand name "Simple" and In Punjab under the brand name “spice”.
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VODAFONE ESSAR
operator in India that covers Vodafone Essar , previously Hutchison Essar is a cellular operator in 16 telecom circles in India Despite the official name being Vodafone Essar, its products are simply branded Vodafone. It offers both prepaid and postpaid postpaid GSM cellul cellular ar phone coverage throughout India and an d is especially strong in the major metros. Vodafone Essar provides 2G services based on 900 MHz and 1800 MHz digital GSM technology, technology, offering voice and data services in 16 of the country's 23 licence areas. operator in India that covers Vodafone Essar , previously Hutchison Essar is a cellular operator in 16 telecom circles in India . Despite the official name being Vodafone Essar, its products are simply branded Vodafone. It offers both prepaid and postpaid postpaid GSM cellul cellular ar phone coverage throughout India and an d is especially strong in the major metros. Vodafone Essar provides 2G services based on 900 MHz and 1800 MHz digital GSM technology, technology, offering voice and data services in 16 of the country's 23 licence areas.
OWNERSHIP:
Vodafon odafonee Essar Essar is owned owned by Vodafone 52%, Essar Group 33%, 33%, and and othe otherr Indi Indian an nationals, 15%. On February 11, 11, 2007, 2007, Vodafone agreed to acquire the controlling interest of 67% held by Li Ka Shin hing Holdi Holdings ngs in Hutc Hutchh-Es Essa sarr for for US$1 US$11.1 1.1 bill billio ion, n, pipp pippin ing g Reliance Communications, Communications, Hinduja Group, and Essar Group, which is the owner of the remaining 33%. The whole company was valued at USD 18.8 billion . The transaction closed on May 8, 8, 2007. 2007.
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PREVIOUS BRANDS:
In December 2006, Hutch Essar re-launched the "Hutch" brand nationwide, consolidating its services under a single identity. The Company entered into agreement with NTT DoCoMo to launch i-mode mobile Internet service in India during 2007. The company used to be named Hutchison Essar, reflecting the name of its previous owner, Hutchison. Hutchison. However, the brand was marketed as Hutch. After getting the necessary government approvals with regards to the acquisition of a majority by the Vodafone Group, Group, the company compan y was rebranded as Vodafone Vodafone Essar. The marketing brand was officially changed to Vodafone on 20 September 2007. September 2007. On September 20, 20, 2007 Hutch becomes Vodafone Vodafone in one on e of the biggest brand transition exercises in recent times. Vodafone Essar is spending somewhere in the region of Rs 250 2 50 crores on this high-profile transition being unveiled today. Along with the transition, cheap cell phones ph ones have been launched in the Indian market under the Vodafone Vodafone brand. There are plans to launch co branded handsets sourced from global vendors as well. A popular daily quoted a Vodafone Vodafone Essar director as saying that "the objective objec tive is to leverage Vodafone Vodafone Group's global scale in bringing millions of low-cost handsets from across-the-world into India." While there is no revealing the prices of the low-cost Vodafone Vodafone handsets, the industry is abuzz that prices might start at Rs 666, undercutting Reliance Communications' muchhyped 'Rang Barse' with cheap handsets beginning at Rs 777. Meanwhile, Vodafone Vodafone Essar sources said there would be no discounts or subsidized handset offers -- rather handset-bundled schemes for customers. Incidentally, Incidentally, China's ZTE, which is looking to set-up a manufacturing manufa cturing unit in the country, country, is expected to provide several Vodafone Vodafone handsets in India. Earlier this year, Vodafone Vodafone penned a global low-cost handset procurement deal with ZTE.
GROWTH OF HUTCHISON ESSAR (1992-2005):
In 1992 Hutchison Whampoa and its Indian business partner established a company that in 1994 was awarded a licence to provide mobile telecommunications services in
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Mumbai (formerly Bombay) and launched commercial service as Hutch ison Max in November 1995. Analjit Singh of Max still holds 12% in company. company. By the time of Hutchison Telecom's Telecom's Initial Public Offering in 2004, 20 04, Hutchison Whampoa had acquired interests in six mobile telecommunications operators providing service in 13 of India's 23 licence areas and following the completion of the acquisition of BPL that number increased to 16. In 2006, it announced the acquisition of a company that held licence applications for the seven remaining licence areas. In a country growing as fast as India, a strategic and well managed business b usiness plan is critical to success. Initially, the company grew its business in the largest wireless markets in India - in cities like Mumbai, Delhi and Kolkata. In these densely populated urban areas it was able to establish a robust network, n etwork, well known brand and large distribution network -all vital to long-term success in India. Then it also targeted business users and high-end post-paid customers which helped Hutchison Essar to consistently generate a higher Average Average Revenue Per User ("ARPU") than its competitors. By adopting this focused growth plan, it was able to establish leading positions in India's largest markets providing the resources to expand its footprint nationwide. In February 2007, Hutchison Telecom announced that it had entered into a binding agreement with a subsidiary of Vodafone Vodafone Group Plc to sell its 67% direct and indirect equity and loan interests in Hutchison Essar Limited for a total cash consideration (before costs, expenses and interests) of approximately US$11.1 billion or HK$87 billion. 1992: Hutchison Whampoa and Max Group established Hutchison Max 2000: Acquisition of Delhi operations Entered Calcutta and Gujarat markets through ESSAR acquisition 2001: Won Won auction for licences to operate GSM services in Karnataka, Andhra Pradesh and Chennai 2003: Acquired AirCel AirCel Digilink (ADIL - Essar Subsidiary) which operated ope rated in Rajastan, Uttar Pradesh East and Haryana telecom circles c ircles and renamed it under Hutch brand 2004: Launched in three additional telecom circles of India namely 'Punjab', 'Uttar Pradesh West' and 'West Bengal' 2005: Acquired BPL, another mobile service provider in India 2008: Vodafone Vodafone acquired Dishnet Wireless, a service provider in Orissa and has successfully launched its services in the following circle. 2008: Vodafone launched the Apple iPhone 3G to be used on its 17 circle 2G network. 29
Hutch was often praised for its award winning advertisements which all follow a clean, minimalist look. A recurrent theme is that its message Hello stands out visibly though it uses only white letters on red background. Another recent successful ad campaign in 2003 featured a pug a pug named Cheeka following a boy around in unlikely u nlikely places, with the tagline, Wherever you go, our network follows. The simple yet powerful advertisement campaigns won it many admirers.
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DAT DATA ANALYSIS AND INTERP INT ERPRETA RETATIO TION N
DEMOGARPHIC FEATURES OF REPONDENTS 1. Sex ratio of the respondents PARTICULARS
NUMBER
%AGE
MALE
120
40%
FEMALE
180
60%
200 180 160 140 120 MALE
100
FEMALE
80 60 40 20 0 NUMBER
%A GE
INTERPRETATION: The graphical representation of the table shows that out of 300 respondents 120 were male and 180 were female.
1. Do you have any mobil mobilee Connection Connection? ? 31
PARTICULARS Yes No
NUMBER
%AGE
300
100%
0
0%
350 300 250 200
Yes No
150 100 50 0 NUMB ER
% AGE
INTERPRETATION: All the respondents had mobile connections.
2. How many many mobile mobile connect connections ions do do you have?
32
particulars 1 2 3 >3
No. of respondents 2 43 57 0 0
No. of respondents 300 250
243
200 150
No. of respondents
100 57 50 0
0
3
>3
0 1
2
INTERPRETATION: out of 300 respondents 243 says that they had 1 connection while 57 were having 2 connections.
3. Which Which servic servicee are you you using using? ? Particulars Prepaid
No. of respondents 187
33
postpaid
113
No. of respondents 200
187
180 160 140 113
120 100
No. of respondents
80 60 40 20 0 Prepaid
post paid
INTERPRETATION: Out of 300 respondents 187 were using prepaid connections while 113 respondents were using postpaid connections.
4. Which Mobile connection are you currently using? PARTICULARS
NO.OF RESPONDENTS
34
AIRTEL
154
VODAFONE
98
BSNL
19
SPICE
19
RELIANCE
6
TATA INDICOM
4
NO.OF RESPONDENTS 180 160 140 120 100 80 60 40 20 0
L E T R I A
NO.OF RESPONDENTS RESPONDENTS
N O F D A O V
N L B S
E I C P S
E O C N I C A D I I N E L A R T T A
INTERPRETATION: Out of 300 respondents 154 were using airtel, 98 were using Vodafone, Vodafone, 19 were using BSNL and spice, 6 were using reliance while 4 were using tata indicom.
5. Are Are you satisfied with the t he services?
PARTICULARS
NUMBER
35
Yes
237
No
63
NUMBER 250
237
200 150 NUMBER 100 63 50 0 Yes
No
INTERPRETATION: Out of 300 respondents 237 respondents were satisfied with the services of there particular service providers while only 63 were not satisfied.
6. Which facility attracts you most?
PARTICULARS
No. of respondents
36
COVERAGE
1 82
CALL CHARGES
63
ROAMING CHARGES
5
G.P.R.S.
44
OTHERS
6
No. of respondents 200
182
180 160 140 120 100
No. of respondents
80
63
60 40
44
20
6
5
0 COVER VERAGE AGE
CALL ALL CHARGES
ROAMING CHARGES
G.P. G.P.R R.S.
OTH OTHERS ERS
INTERPRETATION: Out 300 respondents 182 respondents were attracted by the coverage facility, 63 by call charges, 5 by roaming charges, 44 by G.P.R.S G.P.R.S while 6 were attracted by others.
7. Wh Whic ich h adve adverti rtise seme ment nt medi media a pu puts ts more more impa impact ct on your your buying decision? PARTICULARS
NO. OF RESPONDENTS
37
T.V.
92
MAGAZINES
7
NEWSPAPERS
65
INTERNET
88
OTHERS
48
NO. OF RESPONDENTS 100 80 60
NO. OF RESPONDENTS
40 20 0
V . T .
E N E P I A Z P S G A A W E M N
N R E T N I
E R H O T
INTERPRETATION: Out of 300 respondents 92 gets aware of cellular services by b y T.V T.V,, 88 by internet,65 by news papers, 48 by b y others while 7 by magazines.
8. How much is your monthly expenses on mobile phones?
PARTICULARS
NO. OF RESPONDENTS
Less than 150
88
38
150-350
157
350-500
34
Above 500
21
NO. OF RESPONDENTS 180 160 140 120 100
NO. OF RESPONDENTS
80 60 40 20 0 Les s t ha han 150
150-350
350-500
Above 500
INTERPRETATION: Out of 300 respondents most of the respondents monthly expenses were 150-350, 88 had monthly expenses of less than 150, 34 had 350-500 while only 21 were having monthly expenses of above 500.
9. From how long you are availing the services of this particular service provider?
PARTICULARS
NO. OF RESPONDENTS
1 year
92
39
2 years
14 3
3 years
50
More than 3 years
15
NO. OF RESPONDENTS 160
143
140 120 100
92
80
NO. OF RESPONDENTS 50
60 40
15
20 0 1 ye a r
2 ye ars
3 yea rs
More th a n 3 years
INTERPRETATION: Out of 300 respondents 165 were availing the services of there particular service providers since 2 years, 80 since 1 year, 40 since 3 years while only 15 were availing the services from more than 3 years.
10. Would you like to change your current service provider in future? PARTICULARS
No. OF RESPONDENTS
Yes
67
No
233
40
No. OF RESPONDENTS 250
233
200 150 No. OF RESPONDENTS 100 67 50 0 Y es
No
INTERPRETATION: Out of 300 respondents 233 did not want to change there current service providers while only 67 respondents want to change chan ge there current service providers.
FINDINGS •
Few years back mobile connections were not common among the students. But with the mobile revolution now we can find almost every student with mobile phone.
•
Most of the students prefer prepaid connections than postpaid connections. 41
•
Most preferred preferred cellular company amongst the students students is airtel and the least preferred company is reliance.
•
Mostly the students are satisfied with the services provided by the different cellular companies.
•
Maximum number of respondents were attracted towards the coverage facility and the least like the roaming services.
•
T.V. .V. and internet are the best media advertisements that put more impact on the students buying decisions
•
The monthly expense of maximum students was ranging from 150-300.
•
Maximum number of students are loyal to there particular p articular service providers and they were using there connections since 2 years.
BIBLIOGRAPHY
BOOKS: •
Marketing Research – G. C. Beri
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• •
Research Methodology – C.R Kothari Principles of Marketing – Philip Kotler
Web Resources: • • •
•
•
www.trai.gov.in http://www.tataindicom.com/t-aboutus-ttsl-organization.aspx http://www.rcom.co.in/webapp/Communications/rcom/Aboutus/aboutus_home.js p http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_ AboutIdea http://www.bsnl.co.in/about.htm
QUESTIONNAIRE For “STUDY OF STUDENTS PREFERENCE TOWARDS VARIOUS MOBILE SERVICE SERVICE PROVIDERS” PROVID ERS” 43
Name – Contact no.-
male
Sex-
female
4. Do you you have any mobile mobile Connectio Connection? n? Yes
No
5. How many many mobile mobile connec connections tions do you you have? have? 1
2
3
>3
3. Which service are you using?
Prepaid
Postpaid
4. Which Mobile connection are you currently using? Airtel
Vodafone
BSNL
Spice
Reliance
Tata indicom
5. Are you satisfied with the services? Yes
No
6. Which facility attracts you most? Coverage
Call charges
Roaming facility
G.P.R.S
Others Specify……………………………………………
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7. Which advertisement media puts more impact on your buying decision? T.V
Magazines
Newspapers
Internet
Others 8. How much is your monthly expenses on mobile phones? Less than 150
150-350
350-500
Above 500
9. From how long you are availing the services of this particular service provider? 1 year
2 years
3 years
More than 3 years
10. Would you like to change your current service provider in future? Yes
No
If yes then why…………………………………………………
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