Solutions for Jack Nelson’s Problem

ASSIGNMENT TITLE

Solutions for Jack Nelson’s Problem Program: MHA (Masters in Health Administration) S$%mitted &': r rM$hammad M$hammad Imran An*$m +oll No: 0

SESSION: 20!"20# ated: 2#"02"20!

SEMESTE+: Ist

SE,TION: &

""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" Q.1 What do you think is causing some of the problems in the bank's home oce and branches!

"ns#  There

are some problems in bank's home ofce and branches. These problems

have some cause. I noticed rom the case above, there are mainly three problems that caused the problem in the bank’s home ofce and branches. I.

Firstly irstly,, the home home ofce ofce does does not not provi provide de any any traini training ng or or employ employees ees.. That’s That’s why why when ack !elson was introduced to the entire employee in the home ofce" he was introduced to #uth ohnson. #uth ohnson working or two months but she does not know about the machine that she was using. $ut she operates the machin machine e prope properl rly y. %rgan %rgani&a i&atio tion n did not orien oriented ted and traine trained d her prope properly rly. I 

II. II.

organi&ation trained her well ohnson will clear about her ob and responsibility. (ec (econdly ndly,, ther there e are lack ack o commun mmunic ica atio tion among mong the the branc anches hes bet between ween supervisor and employees. The main issue in this case is employee turnover was high high duri during ng past past eigh eightt year years, s, as a resul esultt supe superv rvis isor or trie tried d to )nd )nd a suit suitab able le employee to replace the worker who had *uit. There was no standardi&ation o  recruitment recruitment process in organi&ation. They had also lack o communication process. process. $ecause all branch ofce hired employee without communicate whit their home

III. III.

ofce. +astly +astly,, the bank bank home home ofce ofce does does not have have uman uman #eso #esour urces ces -epa -epartm rtment ent.. ost ost o  the problem that appeared in the case is related to employees’ issue. Thereore, having a # department can reduce the issue regarding employees among the branches and home ofce.

Q.$ %o you think setting up an & unit in the main oce (ould help!

"ns# # unit would help main ofce in many ways. (etting up an # department could help a lot in the main ofce because the main purposes o this department are/0 12 $etter recruitment recruitment and evaluation process o employees employees 32 $etter $etter management management and motivat motivation ion o employees employees 42 Training raining and #ewar #eward d program program

Q.) What speci*c functions should it carry out! What & functions (ould

then be

managers! What

carried role

out

should

by the

super+isors ,nternet

play

and in

other the

ne(

line &

organi-ation!

& nit#  ob analyses 5lanning labor needs and recruiting 5roviding advising and training in the selection process %rientation o new employees anaging wage and salary administration anaging incentives and bene)ts 5roviding and managing the perormance appraisal process %rgani&ation0wide communications 5roviding training 6 developing services

Super+isors and /ther 0ine anagers# Interviewing and selection o ob candidates, training new employees, appraising,

perormance,

departmental 6 personal communications, and training 6 development.

,nternet and &# Technology helps the companies in various areas like communication, advertising, marketing and competition. # also uses the technology to reach candidates and communicate with them. # can use internet to create and use an up to date employee’s database , measures the employee abilities ,contact with them, train them and monitor them. # can also provide rapidly communication between bank’s home and branches through internet.