Scribd-can a Strong Culture Be Too Strong

Problem Statement: With Triple-F Triple-F meeting due in a few hours, how should Sarah address the communication gap that existed between Josh and her. her.

ptions:  The issue can be resol!ed resol!ed through an" of the the following wa"s: #. Transfer Josh to another another pro$ect pro$ect %. &epriman &eprimand d Josh Josh with an an authoritat authoritati!e i!e contro controll '. (i!e formali) formali)ed ed training training on how how to wor* wor* together together in teams teams +. &esol!e &esol!e the gap b" listening listening to his concerns concerns and !alidating !alidating his ideas. ideas.

'riteria:  The abo!e mentioned options can be e!aluated e!aluated based on the following criteria: #. Joshs Joshs $ob satisf satisfact action ion %. Josh Josh and the pro$e pro$ect ct perfor performan mance ce '. #uthor #uthorita itati! ti!e e contr control ol +. 'onformit" 'onformit" to the organi)a organi)ationa tionall culture culture and time spent in meeting meeting . ecti!e ecti!e communic communication ation between between Sarah Sarah and Josh

!aluation: Transfer Josh to another project: &emo!ing Josh from her team will demand explanations from Sarah. Since  Josh had been a new hire hire and has been compl"ing with the the deadlines, Sarah will ha!e to loo* l oo* for a much more solid reason. #lso Joshs fresh new ideas will be useful for other future pro$ects which will ha!e enough time to implement new ideas. /f Josh is mo!ed to another pro$ect, Sarah will lose access to those inno!ati!e ideas. #lso it has an impact on her other subordinates wor* as the" will be afraid to thin* out of the box in the future fearing their $ob safet".

Reprimand Josh with an authoritative control: #gain this option would help Sarah to ha!e her authoritati!e control o!er  Josh. Josh will be forced forced to compl" with the hierarch" and to report to Sarah on his wor*. %ut this will not help Sarah to resol!e the communication gap between Josh and her. Josh will be e!en more

dissatis0ed with his $ob and will not be moti!ated to do his tas*s. The relationship between Josh and Sarah will be se!ered.

Give formalized training on how to work together in teams: # formal training to Josh and other people on how to wor* together eecti!el" in teams will help Josh compl" with organi)ational pec*ing order and wor* together with his boss. %ut Sarah will not be able to establish her authoritati!e control o!er Josh. #lso Josh, from the next 1generation will not be comfortable to undergo these t"pes of training and he will ha!e to attend the training because he is forced to. 2e $ust would want to get onto the $ob and implement his new ideas. This will harm the relationship between Josh and Sarah.

Resolve the gap by listening to his concerns and validating his ideas: Setting up a meeting with Josh and listening to his concerns will help Sarah understand the issues faced b" Josh on his $ob. /t will help Sarah follow organi)ational practices of in!esting time with new hires. She can also come up with a plan to gi!e to bridge the communication gap. She can do this b" !alidating his ideas for its feasibilit", gi!ing proper feedbac* about his wor* and allowing him to re0ne, perfect his wor*. %ut Sarah will not be able to establish much of an authorit" o!er Josh.

&ecommendation: %" e!aluating the a!ailable options based on the abo!e mentioned criteria it turns out that 34istening to Joshs concerns and !alidating his ideas along with feedbac* will bene0t Sarah and the organi)ation greatl". So / would recommend to go forward with this option. Sarah has to thin* from (en-1 mindset and has to gi!e recognition and credibilit" to his feasible ideas. Joshs inno!ati!e ideas will ultimatel" bene0t Sarah attaining 5P position in the organi)ational hierarch".

/mplementation: First Sarah has to setup a meeting with Josh and will ha!e to listen to his side on wh" he b"passed her and went to the '. She can $ustif" that there was no su6cient time to implement his new ideas and that was wh" his ideas were not ta*en into consideration. She can then assure him of pro!iding an" help in the future. She also has to pro!ide ample time period for him to come up with his ideas and enough time to implement his ideas. She should also conduct re!iew meetings once in 7 da"s or a wee* to monitor his progress and gi!e feedbac*, recognition and direction to his ideas. This will help ha!e an authoritati!e control as well o!er Josh. She also has to be accessible for Josh to ha!e informal meetings incase Josh needs some clari0cations to re0ne his wor*. This would

bridge the communication gap and de!elop a good emplo"ee relationship between Josh and Sarah, so that the" can wor* together eecti!el".