Automotive Consulting Solution Warrant Warranty y Manageme Management nt - Fast Start Start
Agenda
1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information
Agenda
1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information
Customer Benefit
Solution
Cost
Proven solutions/services of SAP Automotive Consulting
Solutions already running productive at several customers
Solutions and documentation are available in German and English
Exact calculation of implementation cost. Implementation for fixed price 6 months of free follow up care operations for bug corrections starting at the date of installation within the development landscape. Afterwards Afterwards chargeable consulting support starts
No additional ongoing costs (i.e. maintenance cost)
Prompt implementation possible
Defined timeframe for implementation
Time
Agenda
1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information
Warranty Management Fast Start Solution description
The Warranty Management Fast Start contains all essentials for a quick and easy implementation of SAP Warranty Management (WTY).
Ready-to-use established Warranty Management Process
Includes warranty rules and checks, FI-posting, message i ssuing
Predefined enhancement points for additional process blocks
Complete authorization framework
Roles for users, key users, developers
Project accelerators
Typical customer fields in standard structures
Functional Enhancements
Customizing utilities and tool reports
Implementation guidelines and conventions
Warranty Management Fast Start ACS warranty process for inbound claims
The ACS warranty process for inbound claims covers – among others – the following process steps:
Claim creation – ready to connect to dealer portal / inbound IDocs
Determination of the reference object and enriching the claim with data from the object
Checks on incoming and outgoing claim versions (IC / OC), master warranty check
Message (credit note) issuing to claimant
Posting to FI/CO and reversal
Fast processing buttons and automatic processing
Claim closure Return parts handling Supplier recovery Etc. Defined Add-On Points for additional processes
Dealer portal
Recall handling
Authorization Claims
Warranty Management Fast Start Authorization Framework
The authorization framework is a product of over 10 years of project experience.
Specific roles for warranty clerks, key users, developers
Roles can be individual for
Countries
Claim types (= process variants)
Organizational data
Extendable framework
Warranty Management Fast Start ACS Implementation at a fixed price
The ACS Warranty Management Fast Start includes the implementation of a proven and scalable warranty process in your system
Installation, customizing and technical adaptation
Integration efforts
Technical elements and customizing are transported into your system and necessary adaptations are made to connect it to your system Integration of Warranty Management into your processes is provided by customizing guides. This includes things like pricing, FI account determination, catalogues and similar things Master Data checks and preparation for Go-Live
Documentation
A comprehensive documentation package, including end user documentation and technical documentation
Warranty Management Fast Start Project accelerators
With the ACS Warranty Management Fast Start, your own project implementations can be faster, cheaper and better.
Preparation for the integration of customer fields for standard structures and BAdI implementations. Enhance the ACS process according to your requirements Customizing and implementation utilities
Object-oriented action class
These are tools for turning your process into an action matrix, analyzing action matrices, (mass) changing claims, helping the set-up of mass processing jobs and speeding up customer implementations This class makes the definition of customer actions easier by providing ready-to-use methods of frequently used code blocks.
Implementation guidelines
Naming conventions, development guidelines and checklists give you the power to leverage more than 10 years of SAP Consulting’s WTY experience
Agenda
1. Benefit for the Customer 2. Description of the Function
3. The Function in the System 4. Technical Information
Graphical process flow chart
Reference object determination
Reference object and object data determination from a serial number can be tedious. With Fast Start, it is implemented already.
Automatic determination of vehicle or equipment from serial number Automatic determination of dependent data like master warranty, warranty start date, partner etc. Display of all determined data with the warranty claim
Direct access to object master data through forward navigation
Reference object update
Some product lifecycle data about the reference object only becomes known with the claim.
Update the reference object conveniently from the claim
Clerk determination
Automatic clerk determination can be used to transfer claims automatically into the worklist of a clerk or group of clerks.
The Fast Start delivers a ready to use table for determination according to
Country, Partner number
Combinations of both can be used
Both individual clerks and/or clerk groups can be assigned Additional criteria can be set up using BAdI logic
Formal checks on inbound claims
Data quality is a key in warranty processing. The Fast Start contains formal and plausibility checks that can increase data quality and improve decision quality.
Checks are realized using the VSR engine
Implementation of action matrix included
Business content is included
Mandatory field checks on all claim levels
Check for duplicate claims
Checks for completeness of claim
Further business content and a more elaborate implementation of message handling are contained in the consulting solution “Productivity improvements by Automated claim validation”. For more information, see http://www.sap.de/acs
Return parts process
Fast Start contains an end-to-end handling of return parts
Determination of return parts from material master settings
Check for return parts integrated in claim process
Waiting status for claims with requested parts
Special status for overdue parts
Pre-defined integration point for parts diagnosis (e.g. in QM)
More extensive handling return parts (sampling, requesting pictures, multidimensional definition of requests) are contained in the consulting solution “Return parts handling”. For more information see http://www.sap.de/acs
Master warranty check
Checking for the validity of the warranty is the heart of the warranty process.
Master warranty assignment to equipment can be done using a migration report that is part of Fast Start Checks are included in the action matrix Any types of counters (time, operating hours, km, …) are possible More extensive handling of multiple warranty reasons (such as goodwill, service contracts, extended warranties and more) are contained in the consulting solution “Extended master warranty checks”. For more information see http://www.sap.de/acs
Temporary posting stop
Year-end closure, system migration and more can make posting stops necessary.
With Fast Start, posting can be prevented for a certain time period, for certain claim types or for certain countries Stopped claim are collected in a special status and can be posted easily when the stop is released
Credit competency check
Let claims only be released by the user that has the right to do so.
Maintain individual credit competency – separate for credits and reversals Automatic forwarding to the next higher level can be set up. Next level approver can be notified by email or workflow Claims awaiting approval from higher level are collected in a separate status
FI/CO posting and reversal process
Fast Start contains a complete implementation of the FI/CO posting process
Complete implementation in the action matrix, including reversals, reposting after reversal Transparency even after several re-postings through version concepts FI account determination customizing is set up to according your needs as part of Fast Start
CO account determination customizing is set up to according your needs as part of Fast Start and can be on individual document level (e.g. to internal orders or service orders) For some special requirements (e.g. collective postings of a number of claims), there are ACS extending the options in Warranty Claim posting in FI/CO. For more information, see http://www.sap.de/acs
Issuing of “Claim statement”
Issuing the claim statement uses the Fast Start message determination framework
Integration into the process is realized through the action matrix All issued forms and statements are automatically added to the claim’s attachment list Consistency between message issuing and actual FI/CO posting is guaranteed Form is complete, included and adapted (Header and Footer) to your requirements within the scope of Fast Start
Claim rejection
Claims can be rejected out of all error statuses and before the final decision is made
Rejection is completely included in the process customizing (action matrix)
Rejected claims can be reconsidered or closed
Claim closure and reopening
Claims can be closed when processing is done to mark them e.g. for archiving
Closing is possible for both posted and rejected claims
Closed claims can be reopened and reconsidered
Closing and reopening claims is covered by separate authorization objects
Closing can be allowed individually for each status
Usage of versioning concept
Warranty Management generally involves many non-linear process flows. The Fast Start ensures process transparency by making full use of the version concept in SAP Warranty Management.
Incoming claims are recorded in a version of category IC (incoming from claimant) Initial checks and formal completion is done on this version
For making business decisions and providing answers to dealers, a new version of category OC (outgoing to claimant is created) Resubmission of a claim by the claimant is handled in new versions, thus keeping information on initial versions Supplier recovery can be handled in OV and IV versions, thus collecting a complete processing history of the damage case. Supplier recovery is not contained in Fast Start but there is an ACS covering this process. For more information, see: http://www.sap.de/acs
Cross-process functions
Some features of the Warranty Management Fast Start are used throughout the process:
For information on the following topics, see the following slides:
Reusable coding and naming conventions
Screens in transaction WTY on header level
Integrated pricing concept
Authorization framework
Message determination and issuing framework
Other functions
Reusable coding and naming conventions
Fast Start is built for integration – with standard processes, with your developments and with other consulting solutions:
Usage of BAdI and enhancement spot technology to integrate all components seamlessly
Naming convention for development objects
Naming convention for customizing, especially in the action matrix
Integrate standard actions, ACS actions and your own action within one naming framework
Reusable coding parts are made available for custom development
Screen enhancements WTY
Integration of all documents in document f low
Extended information about the claim’s reference object
Layouts for all relevant table displays
Integrated pricing concept
Fast Start contains a pricing concept that integrates your standard pricing procedure with Warranty specific requirements:
Price adaptation for reducing claims
Adaptation on version and item level
Adaptation based on item type
Adaptation on percentage or value basis
Setting maximum values for items
Pricing for labor values based on countries, dealers, etc.
Authorization framework
The Fast Start contains a complete authorization framework including bestpractice roles.
The following roles are implemented:
Warranty clerk for the customer facing process
Warranty clerk for the supplier recovery process
Warranty key/power user with additional analysis authorizations
Master data maintenance for warranty
Developer of warranty objects
All roles and authorizations are tuned to the process contained in the Fast Start
Message determination and issuing framework
SAP Warranty Management uses the standard message determination that is used by many other processes in ERP.
Message determination and issuing is integrated into the Fast Start process. Form and content of messages is predefined and can be adapted to your needs (by customer fields, logos etc.) A framework concept makes it easy to integrate further messages into the process Message determination and issuing for processes covered by additional Warranty Consulting Solutions fit into the same framework and can therefore easily be integrated fir Fast Start. For more information on additional process, see: http://www.sap.de/acs
Other functions
Fast Start contains many bigger and smaller features that have proven their value in numerous customer projects:
Integration of SAP standard catalogues for defect codes, labor values and sublet items
Quick access buttons for most important actions (1-click-access)
Synchronization of header and IC version partner
Automatic item type determination from material number and material number determination from item type Automatic redetermination of reference object when serial number in the claim is changed
Clearing all item data on clearing of material number
Inclusion of IDocs in warranty claim document flow
Org. data available on header and version level
Layout for item table and claim navigation tree
Additional programs and development tools
Tools for process development
Where-used-list for function modules in actions
Plausibility and completeness check for matrix
Graphical representation of action matrix
Other developer tools
Authority check for action
Tools for power users and analysis
Claim search via change documents
Search for WTY IDocs
Claim error log display
Tools for master data maintenance and migration
Installation and integration services
The Fast Start is more than a technical issue. It supports you in aligning IT to your business needs while at the same time leveraging SAP Consulting’s best practices.
Templates are provided for all relevant business blueprint activities The Fast Start process are completely integrated into your existing environment – FI/CO posting, message determination, pricing, … Integration is a part of Fast Start! The Fast Start includes a master data analysis service that determines what elements of Fast Start can be used to update equipment master data Forms are adapted using your corporate header and footer
Documentation and support
Successful warranty management doesn’t end with the implementation of SAP – it only starts then!
The Fast Start contains all documentation, instruction and support that you need to make full use of you new SAP Warranty Management system
Key user documentation
Technical implementation
Customizing documentation
Functional instruction of key user(s) and handing over of programs
Maintenance - error correction up to 6 months after the technical implementation.
ACS – Warranty Claim Access Info-/Error-Log
Access Actions Claim Object
Access more Claim data (Tabs)
Claim Versions
Access Messages
Claim Items
Project accelerators Customizing Tree and Easy Access Menu
All new functionality is easily accessible via an Easy Access Menu and a customizing tree
System Demo
Get a complete tour of the Automotive Consulting Solutions for Warranty Management at:
https://sap.emea.pgiconnect.com/p96723239/
The recording of about 50 minutes gives you
A presentation of the concept of ACS and available solutions for warranty management
A live system demo of the Fast Start process (starting at 0:22)
Agenda
1. Benefit for the Customer 2. Description of the Function 3. The Function in the System
4. Technical Information
Technical Information
Available for SAP ERP ECC 6.0 Activation of automotive industrialized solution in SAP ERP System not necessary Technical installation is possible remotely
Modification-free
Delivery in Z-namespace
Source of Information Internet Overview-, Detail- and Customer presentations
http://www.sap.com/acs
Email - distribution list Signing up through
[email protected] OSS-System Notes (Search term: Automotive Consulting Solutions)
Thank you! Christian Wittmann Consulting Automotive SAP Deutschland SE & Co. KG Hasso-Plattner-Ring 7 69190 Walldorf, Germany M +49/160/889 6223 E
[email protected]
