SAP CRM

SAP CUSTOMER RELATIONSHIP MANAGEMENT

COURSE TITLE BATCH START DATE PRICING AND REGISTRATION COURSE DURATION COURSE DELIVERY SAP SERVER ACCESS WHO SHOULD ATTEND

COURSE DELIVERY MODEL

SAP CUSTOMER RELATIONSHIP MANAGEMENT TECHNO FUNCTIONAL EVERY MONTH 1ST,15TH,30TH WE START NEW BATCHES EMAIL : [email protected] CALL US : 001.602.761.7697 (OR) 001.602.384.5761 60 DAYS ( 1.5 HRS/DAY) . TOTAL 90 HRS ONLINE 2 MONTHS DEDICATED SERVER ACCESS (24/7) DATA CENTER/INFRASTRUCTURE SPECIALISTS SAP NETWORK SPECIALISTS SAP OS SPECIALISTS STORAGE/SAN SPECIALISTS SAP DATABASE ADMINISTRATORS SAP BASIS AND WEB AS EXPERTS MYSAP.COM COMPONENT SPECIALISTS SAP FUNCTIONAL SPECIALISTS SAP ABAP, J2EE, AND OTHER DEVELOPERS SAP INTEGRATION EXPERTS HIGH-AVAILABILITY AND DISASTER RECOVERY SPECIALISTS SAP TRAINERS SAP SECURITY SPECIALISTS FRONT-END OR USER INTERFACE DEPLOYMENT SPECIALISTS DOCUMENTATION SPECIALISTS SAP OPERATIONS/SYSTEMS MANAGEMENT PROFESSIONALS SAP HELP DESK ANALYSTS ONLINE INSTRUCTOR LED TRAINING COURSE USING CISCO WEBEX.

SAP CRM TECHNO-FUNCTIONAL COURSE CONTNENT

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SAP CRM -FUNCTIONAL

SAP CRM - TECHNICAL

INTRODUCTION TO SAP CRM

CRM FUNDAMENTALS

CRM Customizing Fundamentals Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Territory Management Territory Hierarchy Levels Product Master Attributes & Set Type, Hierarchies & Categories, Product types, Maintain Products Transactional Processing Business Transactions Item Category Activity Management Business Activities Partner Processing

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Introduction to SAP CRM Basics and Architecture SAP CRM Marketing SAP CRM Sales SAPCRM Services SAP CRM Web Channel SAP CRM Partner Channel Management SAP CRM Interaction Center SAP CRM Field Applications SAP CRM Analytics BASE CUSTOMIZATION OF SAP CRM 7.0

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SAP CRM Overview Business Partners Organizational Management Product Master Transaction Processing Activity Management Partner Processing Actions People Centric CRM

MARKETING          

Marketing Planner & Campaign Management Marketing Calendar Personalized Mail Forms Segment Builder Customer Segmentation, Attribute List, Info sets Product Proposals Campaign Automation External List Management Lead Management Lead Questionnaire

EXPERIENCE ON CRM 7.0 USER INTERFACE   

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Describe the different UI elements and know how to personalize them Explain the concept of Business Roles and know how to maintain them Understand the Navigation Bar Customizing and how to integrate other web Get a basic understanding of the architecture of the User Interface Understand the UI Configuration Tool

SALES        

Opportunity Management Sales Cycles in Opportunity management. Surveys and Questionnaire in Opportunity management Order Management Contract management Copying Controls Sales Cycle, Tools – Buying Centre & Sales Agent Special functions in order management SERVICE

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Service order management Complaints and Returns In-House Repair Management Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category Service agreements and service contracts Warranty claims

CRM USER INTERFACE (WEB UI)         

UI concepts and UI V’s SAP GUI Business roles Authorization roles Navigation bar profile Work center link group Direct links and logical links Enhancing the existing business roles Linking business role to org model. Transaction launcher

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and perform layout changes Explain the Design Layer Concept Perform customer specific enhancements with the Easy Enhancement Workbench Explain the Component Enhancement Concept Explain how to create skins to adapt the UI to your corporate identity Understand Web Services and the Web Service Tool CUSTOMIZING SAP CRM 7.0 USER INTERFACE

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Business Layer Generic Interaction Layer: Basics Business Object Layer: Transactional Services Enhancement of Data Model with the Application Enhancement Tool Enhancement of Generic Interaction Layer Components Simple Objects Presentation Layer UI Component Development and Enhancement Concepts Views, View Sets, Custom Controller, Window, Navigation Component Interface and Usage of Components Cross component Navigation Implementation of Value helps Editable Overview Pages Tables in views Transaction context Component Enhancement Examples UI Types Global Data Context UI Configuration, Transaction Launcher

USA Office: BELL RD & N 26th Street), Phoenix, AZ 85032. Email : [email protected] Phone : 001.602.384.5761, 001.602.761.7697 Web : www.sappractices.com Contact : Mr.Raj (Director Operations)