2011 | CTIEMT, Jalandhar.
BSNL
ROLE OF MIS IN BSNL TELECOMMUNICATIONS
Project Report | Abhimanyu Rana and Karan Sharma
ROLE OF MIS IN BSNL TELECOMMUNICATIONS
2011
ACKNOWLEDGEMENT
We wish to express my great gratitude and sincere thanks to the Honorable DIRECTOR of CTIEMT for his encouragement and all the facilities that he provided for this project work. We extend our hearty thanks to Mr.Sangram Singh, who guides us to the successful completion of the project based on Management Information Systems (MIS). We cannot forget to offer our sincere thanks to our classmates who helped us to carry out this project work successfully and support, which we received from them time to time.
Abhimanyu Rana 81406113002
Karan Sharma 81406113016
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ROLE OF MIS IN BSNL TELECOMMUNICATIONS
I NDEX NDEX
S.no
Topics
Page No.
1.
Management Information System
4
2.
Roll and Importance of MIS
5
3.
Brief Description about BSNL
6
4.
Decision Support Systems (DSS)
7
5.
Executive Information Systems
6.
Expert Systems
7.
Informational
Support
Management
3
8.
MIS support to Management
9.
The Role of MIS
10.
The Evolving Systems Function
11.
Conclusion
of
Remarks
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ROLE OF MIS IN BSNL TELECOMMUNICATIONS
2011
Management Information System The Management Information System is one of the five major computer based Information system. Its purpose is to meet the general information needs of all the managers in the firm or in some organizational subunit of the firm. It provides information to the users in the form of reports and outputs. MIS reflects an attitude by the executives that they want to make the computer available to all the firms problem solvers. A management information system is An integrated user-machine system for providing information To support the operations, management, analysis, and decision making functions In an organization The system utilizes y y y
y
y y y
y
Computer hardware and software Manual procedures Models for analysis, planning, control, and decision making A database
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ROLE OF MIS IN BSNL TELECOMMUNICATIONS
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ROLE & IMPORTANCE OF MIS Role, characteristic and goal of an efficient MIS in an organization are.. 1. Information primarily geared to assist managerial decisional process and control. 2. Information communication based on relevancy with respect to diverse needs of management at different levels. 3. Timeliness of information. 4. Flexibility in information system to incorporate future requirements of management on need basis. The need for computerized MIS assumes significance due to
following factors: 1. In its absence, an organization fails to meet its commitment persistently. 2. Manual information systems are difficult to be maintained and results in tedious paper work, nonproductive overtime costs, and backlogs in information flows. 3. Major advantage is improvement in management process with decisions based on facts rather than subjective approach.
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ROLE OF MIS IN BSNL TELECOMMUNICATIONS
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Brief Description about BSNL
Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest Telecommunications Company providing comprehensive range of telecom services in India: Wire line, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public sector unit in India. Today, it has about 46 million line basic telephone capacity, 8 million WLL capacity, 52 Million GSM Capacity, more than 38302 fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS), 287 Satellite Stations, 614755 Rkm of OFC Cable, 50430 Rkm of Microwave Network connecting 602 Districts, 7330 cities/towns and 5.6 Lakhs villages.
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ROLE OF MIS IN BSNL TELECOMMUNICATIONS
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Decision Support System Support decision making process (unstructured & semistructured decisions); facilitate a dialogue between user and system; the DB is generally an extract of the main DB
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Developed by user and MIS
Use application packages (123, etc)
Generally very flexible (can be modified)
Support the decision making process
Project future states of the "world"
Have analytical capabilities
Use internal & external data
Graphics capabilities
ROLE OF MIS IN BSNL TELECOMMUNICATIONS
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Executive Information Systems Provide support for top executives and their aids. Unstructured and semi-structured decision making.
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Provide easy access to key information pertaining to the company and environment User "seductive" interfaces; Users' time is a premium
Provide access to internal & external DB's
What if capabilities abound
Tailor able systems; cognitive styles
ROLE OF MIS IN BSNL TELECOMMUNICATIONS
Expert Systems
Knowledge based about a specific domain Use
heuristic in the process
New systems use neural nets Expert systems are knowledge based systems that imitate a reasoning process (heuristic) to suggest a solution within a specific domain
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Informational Support of Management
Planning: Setting measurable objectives for a period of time Control: Comparing actual to planned performance objectives and taking action in response to deviations and making adjustments to the plan
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ROLE OF MIS IN BSNL TELECOMMUNICATIONS
Functional Departmentation
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Elements of Information Support
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ROLE OF MIS IN BSNL TELECOMMUNICATIONS
Management-Oriented MIS Components
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The Role of MIS
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From efficient data processing shops to understanding the goals and objectives of an Organization to participating directly in the decision making and strategy formulation Knowledge
Users: Users take on increased responsibility. Identify applications, and conduct systems analysis and design. Better Applications: More specific, user friendly, functional, lower price, readily available, and self training. Results: less need for programmers IS head count and budget decrease as a result. Outsourcing: Other, external organizations taking over the management and control of the data centers. Results:
cost reductions
headcount reductions
Budget reductions.
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Understand the business: products, markets & customers Establish credibility of the systems department: responsiveness to needs and requests Increase the technological maturity of the organization: "Make it easier easier to take advantage of computer and telecommunications applications, Spend money, keep up with technology and applications
ROLE OF MIS IN BSNL TELECOMMUNICATIONS
Role of MIS
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The Evolving Systems Function 1) A
Panel Discussion
The user has/will the IS power
The Guild system
An infrastructure for both central and decentral control
Usability,
Leadership and direction
guidance and coordination
2) Managing
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and satisfaction
Risks
IS projects are becoming more complex, widespread, and Expensive IS personnel are beings distributed- central systems, division systems and functional systems. Thus, top management must assume responsibility
ROLE OF MIS IN BSNL TELECOMMUNICATIONS
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They are more conservative, cautious, less knowledgeable
3) Building Relationships
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Because of costs- build external relationships with vendors, consultants, academics Because of complexity- build internal relationships with senior management Because of competition- build relationships with users- usability and satisfaction
ROLE OF MIS IN BSNL TELECOMMUNICATIONS
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Conclusion
Telecom management systems support many tasks performed by telecom service providers. They can improve work efficiency and help achieve quick provision of low-cost services to customers. Considering that telecom management systems are in effect large-scale distributed information-processing systems, Hitachi aims to make a significant contribution to their development based on many years of developing information systems and extensive technical know-how.
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