Asia Pacific of Information Technology
Information System
Table of Contents TABLE OF CONTENTS.........................................................................1 ASSESSMENT WEIGHTINGS..............................................................3 ABSTRACT..............................................................................................4 INTRODUCTION....................................................................................5 MAIN BODY.............................................................................................6 INFORMATION SYSTEM (NEW VERSION)..............................................................................6 DATA/ INFORMATION........................................................................................................................6 HARDWARE.....................................................................................................................................8 SOFTWARE....................................................................................................................................14 PEOPLE.........................................................................................................................................19 PROCEDURE...................................................................................................................................21
COMPUTER SECURITY......................................................................................................35 ETHICAL.........................................................................................................................41 PRIVACY.........................................................................................................................42 BACK-UP SYSTEMS...........................................................................................................43 CURRENT PROBLEMS.......................................................................................................44 SELVAN........................................................................................................................................44 SPENCER.......................................................................................................................................45 MURALY.......................................................................................................................................46 CHUNG JIE....................................................................................................................................47
SOLUTION AND RECOMMENDATIONS..................................................................................48 SELVAN........................................................................................................................................48 SPENCER.......................................................................................................................................49 MURALY.......................................................................................................................................50 CHUNG JIE....................................................................................................................................51
CONCLUSION.......................................................................................52 WORK BREAKDOWN STRUCTURE (WBS)...................................53
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Information System
CITATION AND REFERENCES........................................................55 MINUTES OF MANDATORY MEETINGS & WEEKLY REPORTS...............................................................................................57 APPENDICES.........................................................................................64 INFORMATION SYSTEM (OLD VERSION).............................................................................64 DATA/ INFORMATION......................................................................................................................64 SOFTWARE....................................................................................................................................69 PEOPLE.........................................................................................................................................70 PROCEDURES.................................................................................................................................71
INTERVIEW QUESTIONS....................................................................................................79 INTERVIEW PICTURES.......................................................................................................81 INTERVIEW LATTER.........................................................................................................83 IS ASSIGNMENT SCHEDULE PLANNING..............................................................................84
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Information System
Assessment Weightings Maximum
Student
Student
Student
Student
Marks 10
Name
Name
Name
Name
Individual
Oral
30%
presentation Report content Report
20 5
structure Documentation WBS Submission of
5 5 5
Weekly Report Diagrams and
10
illustrations Research
20
Group 70%
analysis
and
Critical discussion Research, Reading
20 and
Referencing Total Marks
Restaurant POS Systems
100
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Asia Pacific of Information Technology
Information System
Abstract This report shows the investigating, researching and observing between cash register system and Restaurant Point-of-Sales (POS) system based on the five components of an Information System (IS) which are data and information, hardware, software, people and procedures. The IS of cash register (current system) in this report is founded on a selected restaurant from interview. Conversely, the IS of Restaurant POS is founded on the researching of our group from websites, books and others. Moreover, current problems, the computer security, ethical and privacy issues about both systems are involved in this report to perform more detail analyses. Besides, solutions and recommendations also are provided to solve the current system’s problems that the users face.
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Asia Pacific of Information Technology
Information System
Introduction Firstly I would like wish advance thanks with our lecturer Ms. Intan who guide and help us a lot from the beginning until the end of the project and the rest of friends who support us to finish the assignment successfully The restaurant is being in research by our group is Friends Cafe restaurant and the system is taking into consideration by our group is point of sale system which are use in the Friends Cafe, where by variety of the services is provide by the POS at the same time provide efficient services to the customers. Another that the POS is meaningful to the Friends Cafe because their can speed up they services and gain a good reputation on their business and keep on track with the systematically management. Overall the POS system is the factor to success.
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Asia Pacific of Information Technology
Information System
Main Body Information System (New Version) Data/ Information Definition of data •
Data is an information system transforms data into useful.
•
It’s also the information system uses data from both tables to calculate the employee’s gross pay and to produce a pay check that subtracts taxes and deductions from total earning.
Data of point-of-sale [POS] Restaurant system •
The First Data POS Value Exchange™ Restaurant Solution, an all-in-one point-of-sale (POS) computer system, help small to mid-sized restaurant owners improve their productivity and profitability.
Benefits POS systems way to produce •
First, its term turn tables faster by speeding guest check processing times.
•
Boot menu items sales by promoting specials at the table.
•
It will improve security and prevent loss.
Automatically track and record transaction and tips with integrated payments processing. URL (http://www.firstdata.com) Micro Point-of-sale [POS] System Restaurant [NEW SYSTEM] POS Micro Restaurant system is another data that the restaurant is using. It is more easy and useful. It is also salt away time and making the systems going fast. This is the POS Micro system.
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Asia Pacific of Information Technology Point-of-sale data diagram
Information System
1) Take the order by Touch Screen Terminal and send it to kitchen.
Restaurant POS System
3) It is easy and saved the time as fast.
Restaurant POS Systems
2) The bill will scan by the scanner.
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Information System
Hardware Hardware, Requirements, and Function Hardware Requirement (minimum) CPU(POS Station) • 733MHz processor speed or greater • 512MB RAM or greater • 1 Serial Port (based on POS hardware) • 4 USB Ports (based on POS hardware) • Recommend you NOT install a CD-ROM on pc's (share the file server's CDROM or use external CDROM)
CPU (Server)
• • • • •
Monitor (Touch Screens)
• •
•
•
Restaurant POS Systems
Function • Order Systems (Record). • Manage POS systems. • Manage the money. (total, change money, and collect money)
1.0GHz processor speed or greater 1GB RAM or greater 160GB Hard Drive or greater Read/Write CD-ROM Recommend you install some type of automated file BACKUP system
•
Use 12 inch, 15 inch or 17 inch touch screen CRT style: Curved, least expensive, takes more counter space (connects to PC) LCD style: Flat, more expensive, takes less counter space (connects to PC) ALL-IN-ONE style: most expensive, takes less counter space (built-in to PC)
•
• •
• •
Manage All The POS Systems. Add Record, Change Record and Delete Record. Final Result of the database.
Display image and system. Touch pad. Create data into system.
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POS Receipt Printer
•
Print receipt.
Kitchen Printer
•
Print order receipt to the Kitchen.
Cash Drawer
• •
Collect money. Keep the money into safe drawer.
Use 10/100 Network Router or Network Switch (do not recommend using a hub) Use Category 5 or 6 Ethernet Cable Use Pre-N Wireless (Wireless in the kitchen is not recommended near Microwaves and stainless steel) Recommend all networked pc's be setup as "Administrator" with no Password
•
Connect all the computer and server together. (LAN)
We recommend that you install a battery backup system on each computer and for network router and/or network switch
•
Backup computer and server power.
Network Connection
•
• •
•
Battery Backup
Restaurant POS Systems
•
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Information System
Customer Pole Display
•
Display total amount to the costumers.
Bar Code Scanner
•
Scan bar code
Card Reader
• •
Reload bonus point. For credit card payment.
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Asia Pacific of Information Technology POS Station (Full Set Hardware System)
Information System
Monitor (Touch Screens)
Customer Pole Display Keyboard
Bar Code Scanner
Receipt Printer
POS Systems (CPU) Cash Drawer
Restaurant POS Systems
Mouse
Backup Battery
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Asia Pacific of Information Technology How do the POS Hardware System Work Together?
Information System
Diagram
Restaurant POS Systems
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Asia Pacific of Information Technology Picture
Information System The server computer controls and manage the POS system. Key in all the data, change and delete (GIGO). The server computer also can collect all the information from other POS
Server PC
station. Exp – The PC can get the final information on the day of business.
POS Station
POS Station Router The Router is main network connection for the whole system. All the Server, Computers and Printer can connect together from the Router.
POS Station
POS Station
Key in data to the system (Order). Scan the bar code into system. Collect money in the drawer. Print out receipt to the customers. Manage the staff.
Print out order to the kitchen. Print out order to the bar.
Bar Printer
Kitchen Printer
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Information System
Software What Meaning of Point of Sale Pos System Point of sale pos is a program programmed computerized for replacement the cash register that are not modern and still have to use manually. URL (http://www.bitpipe.com/tlist/POS.html) Advantages of using point-of-Sale [POS] system •
Task can arrange easily ›
E.g. the task or work can be done without any physical effort, and the work are more organized then before
•
Reduce less mistakes makes by employées ›
E.g. with this system the warning message is appear when employees makes mistakes.
•
System is cost-effective ›
Easier to use for the restaurant management of order taking, payment, and closing shift and reduce the cost of time and helps restaurant to an excellent business.
•
Improve speed of system ›
Operation in restaurant will become more efficient, accurate the task, improved the service when operation.
Disadvantages Using point-of-sale [POS] system •
Technical problems ›
Technical problems happens can cause complication in current practice and the data will not be tally.
•
Expensive and costly maintenance ›
Apart form that cost playing important role as the cost to use pos system is expensive.
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Information System
What Meaning of Software Software are, programs written to perform specific task. For example, word processors are program that you use to write letters, papers and even books. There are two types of programs is system programs and application programs. D.S.Malik, (2002).C++ programming: From Problem Analysis to Program Design, Unites States, Course Technology, a division Thomas Learning, Inc Software requirements to use point-of-sale pos system The operating system must be in Windows Vista, XP Windows 2000 or 1998. The processor speed must greater than 733MHz and the memory require is 512MB RAM or greater than Normal monitor but the LCD flat or are advisable to use which are more than 12 inches Cash Drawers POS receipt printers which use to reduce work and organized Types of restaurant currently using point-of sale [POS] system Currently there are few types of restaurant. There are, •
Traditional – the orders taken fully manually and the payment type using written in book and calculator
•
Fully traditional – whereby orders are in use manual pos cash register is in use as mode of payment
•
Semi traditional –Examples, orders will take manually and the payments are using pos system.
•
Modern – the orders is using PDA and the payment are using pos touch screen system.
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Information System
Restaurant Retain to use point-of-sale system from the establishment Types of restaurant use the pos system is, Modern restaurant like coffee House, Western food Restaurant and Hotel Restaurant. Another one is Fast food restaurant like Pizza hut, McDonald, Domino Pizza, KFC and Secret recipes café Point of sale [POS] communication protocols There are a several communications protocols used by Pos Systems to manage its attached peripherals, due to the inter-connectivity of Pos Systems is most POS peripherals, such as touch-screen displays and printers maintain several command protocols in order to work with various different brands of Point of Sale (POS) Terminals and Computers. Point of sale [POS] software communication command protocols There are several communication protocols pos systems use to control peripherals. EPSON Esc/POS UTC Standard UTC Enhanced AEDEX ICD 2002 Ultimate CD 5220 DSP-800 Examples of company
URL (http://www.nationmaster.com/encyclopedia/Point of sale POS_communication_command_protocols
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Information System
The Flow Chart of friends’ cafe restaurant point-of-sale order system connects with customer.
NAME
STAFF ID
STAFF
POSITION
INPUT TIME
S PASSWORD
INPUT
INPUT DATE
TID
OID CORRESPOND TO OUTPUT
TABLES
SERVER PROCESS
STATUS
CAPACITY
CONTAIN
QUANTITY
FOODS
FOOD ID
FOOD NAME
PRICE
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Factors to develop point-of-sale [POS] restaurant system
First is the strategic of the located place, like working place or inside the shopping centre or in busy place. Representation of the staff and uniform code, and the Ability of the staff in restaurant, how they communicate wit the customers and the manner when work. What type of the business is running on is it more to the selling food or manufactured the food made by own and home delivery food business. Speed of service is the major thing in restaurant because when the peak time staffs have to manage the tiring situation without any mistakes. In additional quality of restaurant and service is the most important because some customer will only eat when the place and food are clean, and the same time service provides by the employees like seasons offer, weekend offer or other new food promotion will attract them to come and eat in the restaurant. Lastly is the Knowledge level of staff, how they interact with customer and how innovative they prepare they self for the questioner from the customer. Restaurant benefits of using point-of-sale [POS] system. Benefits of pos systems are, speed up the order process, meal preparation and order deliver. This helps to provide quality services to customers in terms of time and service quality. Service quality here refers to reduce human error. E.g. waiter orders wrong meal for the customers when they communication verbally with cook. This features helps restaurant management to save cost by reduce prepare waste meals and can run more systematic and reduce avoidable work. Apart from that POS systems offer full reports that can help you more updated business decision. In additional Increases customer fulfilment and service delivery and also Improved and established good customer communication relationship
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Information System
People
Direct User Server Manager Cashier/ Staff Bartender Kitchener
Restaurant POS Systems
POS systems services staff
Customers
Service User
Indirect User
Direct User Server
– The Server user has to key in the data to the computer POS Systems and manage all POS Systems computers for the Restaurant.
Manager
– For Manager, the POS system can show the summary report and the total sale for each day and every year.
Cashers/ Staffs – For Cashers and Staffs user, they can order the menu directly and make payment on the POS Systems computer. Restaurant POS Systems
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Information System
Bartenders
– The Bartenders can direct receive the drink order from POS Systems.
Kitcheners
– The Kitcheners also can receive the food order directly from POS Systems.
Indirect User Customers
– The Customers are indirect using the POS Systems to order food, drinks and payment.
Services User POS Systems Staffs – The POS Systems Staffs install the hardware and software for the POS systems. They also services for the user to maintain the systems directly or use the internet to update the POS Systems.
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Information System
Procedure Procedure for using POS Hardware Send the orders Getting started with the system
Monitor (can be touch screen or without touch screen)
Select the items and send the order (input)
Mouse
Keyboard
Bar Code Scanner
Monitor
Kitchen Order Ticket (KOT) is printed
Receipt Printer
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Information System
Explanation •
Diagram 1 show how to use POS hardware to send the order.
•
First, getting started with the system in order to do so.
•
Secondly, select the items that customers ordered and send it by using mouse (click the name of items from the screen and select SEND option), keyboard (key-in the items code into the system and press ENTER to send it) or barcode scanner (scan the code of items). For using the touch screen monitor, select the items and send the order by touching the screen.
•
Lastly, Receipt Printer will automatically send and print the Kitchen Order Ticket (KOT) to the respective department which most commonly are bar and kitchen.
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Information System
To do the payment
Monitor (can be touch screen or without touch screen)
Getting started with the system.
Monitor (touch screen) Mouse
Select the payment application.
Cash Drawer Customer pole display The total prices of items are shown.
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Explanation •
Diagram 2 shows how the payment process of POS is done.
•
First, getting started with the system in order to do so.
•
Secondly, select the payment function from the system by using mouse (click
Receipt Printer
on the payment option).
• For using touch screen monitor, touch the PAYMENT option to do it by using The bills are printed out the touching function that is provided. and the money received. • Thirdly, at this time the bill was printed out and the cash drawer also will print out automatically. The money received •
Lastly, the total prices of items are shown.
Procedure for Using Point-Of-Sale (POS) System Getting start with POS
1.Once you go into pos system, there are four option boxes you can choose as shown in Figure1.There are Exit, Next, Setup and Time Clock. Select the Next option.
Category of items.
2. Now you can use any of the functions in the system.
Category of items.
Different types of function that contain in POS system.
To Send an Order 1. Select MENU from the bottom of the system.
2. Choose the type of menu that you want. For example, BREAKFAST.
3. Choose the category of items. Example: EGGS, PLATTERS, OMLETTES …
4. Choose and select the items by click on them. A list of information will be appearing on your left hand side which shows the Quantity, Description and the Amount or Prices of items. Once you finish, click on DONE.
5. Insert the quantity of items (if the quantities of items are more than one), click on the item that you want from description, select QUANTITY, enter the number and click NEXT.
6. To send the order, click on SEND. The computer will immediately send the details of the order to the respective department which most
Payment
1. Select on PAYNOW button from the bottom.
2. Choose the type of payment (e.g. Cash), click on the TOTAL PAID button.
3. Enter the total amount paid by customer, select NEXT and click on FINISH. The bill will automatically print out by the.
To Give Discount
1. Go for DISCOUNTS and click on it.
3. The work has been done. 2. Enter the percent discount that you want, write down the reason and choose EXIT.
To Clear Items
1. Click on CLEAR.
2. When the information of items which have been selected becomes empty or blank, the clear process has been done.
To Delete an Items
1. Click and hide line the item that you want to delete. Example; STRAWBERRY
2. Go for DELETE option.
3. When the information about the hide lined item is missing, the delete process has been completed.
To View POS Report or Daily Sales Report
1. Go for MANAGER option.
2. Choose POS REPORTS from the manager options.
Computer Security Security and Computer Security Systems for Restaurant Point-of-Sales (POS) 1. Security Camera System A security camera system can keep an eye on the employer’s cash register, employees’ performance or root out the suspected employee fraud and customer’s action in whole day. However, the purpose of installing the
There are
security camera in the restaurants is to monitor and prevent the business
many
premises for theft and other forms of criminal activities such as robberies,
different
burglaries and vandalism cases. A good security system can increase
camera
employer efficiency, enhance the safety of his or her customers and staff
styles
and reduce theft losses. The employers also can keep an eye on their
and types
business from any where they are located by using the computers through
for
Internet connection.
different
applications. The most popular and widely used cameras by the employer are Infrared Day and Night Camera, Dome Cameras and Bullet Cameras.
a) Day and Night Camera
•
Day and Night Camera is a form of Bullet Camera with Infrared 3.5MM lens but more specifically and suitable use in Indoor and Outdoor for 24 hours.
•
The camera will deliver quality video in day time and well lit night time scenarios and the 3.5MM lens delivers the best video for up close viewing and distant viewing of up to 100 feet.
b) Dome Camera
•
Dome Camera is a more decorative camera for indoor applications.
•
Some dome cameras are available with a smoked lens so customers or the public have difficulty noticing where the camera lens is pointing.
•
Dome cameras are also available for a day night application that will provide viewing in low lit situations of up to 30 feet.
c) Bullet Camera
•
Bullet Cameras are more of a bullet type camera that provide all of the same features as a dome camera but the public can see where the camera is pointing.
•
The Day Night Camera is a bullet camera with Infrared LEDs installed.
Camera system Monitors Monitors are available in many different types such as CRT monitors and LCD flat monitors. The small CRT and LCD flat monitor is a monitor that would work well on small camera system of up to 4 cameras. However, most of the restaurant with use the large LCD flat monitor because its not only can monitor on camera systems with 5 or more cameras but also is less weight and thin. These are some of the examples of Camera system Monitors:
Small 14" CRT Monitors
Large 21" CRT Monitors
Small 14" LCD Monitors
Large 19" LCD Monitors
2. Fingerprint Server
Fingerprint Server or sometimes called Fingerprint ID Reader is a fingerprint security that using biometric security system which enables users to control exactly who has access to their POS system without any compromises and limits which employees can access the POS terminal. Unlike PIN codes that can be read over someone's shoulder or magnetic swipe cards that can be forgotten by employees, stolen, or lost, this fingerprint security system read thumbprints and ensure the right employees can log on which also can prevent anyone from impersonating. In addition, Fingerprint Server is easy to setup. After setup, the employer has to make each of his or her employees go to the fingerprint server computer and register their fingerprints. This process usually takes less than 1 minute to complete. This system is much easy and faster to use and log on into POS terminal without any additional steps.
Users have to let the Fingerprint Server to read their fingerprints before they can access to certain data and information. Fingerprint Server will analysis the fingerprint whether it is match or not to the fingerprint from itself database.
3. Username and Password Protection A user name or sometimes called user ID (identification) is a unique combination of characters, such as letters of the alphabet or numbers that identifies one specific user. On the other hand, a password is a private combination of characters associated with the user name that allows access to certain computer resources. In order to access certain data or information that located inside the POS terminal such as employees’ personal information (monthly salary information), daily sales and monthly sales report, POS terminal will require user (employer or manager) to enter their password and user name before they can access certain data and information. This is to prevent an unauthorised access. For example, an employee views the daily sales report or confidential information of company without employer or manager permission. Besides, POS terminal also request employees to set and enter their user name follow with their password before they can operating and use any function of POS terminal. This is to ensure that none of the outside people which most properly are customers using the system.
Employees have to enter their number (as a password) first before they can use any functions of POS system.
Managers have to enter their number (as a password) first before they can access into Manager.
4. Antivirus Program
The manager of the restaurant usually will send the business report such as sales report to the main campus of restaurant through the network at the certain time. POS computers will have a change to get infected by a virus, worm or Trojan horse. Sometimes it can even cause the loss of confidential and important information of restaurant. To prevent this situation, the manager usually will install an antivirus program for their POS systems. The antivirus program protect POS computer against viruses by identifying through virus signature and removing any computer viruses found in memory, on storage media, or on incoming files.
Antivirus program will scan out the total threats detected in the computer and help user to delete it as well.
User should update the antivirus program’s signature files regularly to give the maximize protection for their POS systems.
Ethical Moral guidelines that govern the use protect of computers and information systems. Copyright A copyright guard any touchable form of expression and it gives authors and artists special right to copy publish and sell their materials. Apart from that, e.g. in orders to install POS System into computer, users have to make sure that the software installer is copyrighted material to avoid any vibrancy cases or others. Example of uses for employer and employee To make sure that the employees use the POS system in the proper way, employer has the responsibility to guidance them of how to use the system and which things they should or shouldn’t do. E.g. there are some example of employers may distribute to employees E.g. Employees can’t use other POS system function that can only use by employer such as viewing daily sales report.
Privacy Privacy of the point of sale restaurant is policies regarding customer personal identification details such as name address or contact number .E.g. cookies use to spy the visitor to prevent from the unethical work and to protect a person data store in secure place in the website and ensure customer personal information handled in a safe and responsible manner. In additional privacy also about how the information being used, what is the information colleted, who is collecting the information, which will access to my information, how do we protect the information. How do you update or correct the personal ID information, how do you communicate your contact preferences
Back-up Systems Explanation of what is Backup •
Backup is to create copies of important files to protect yourself against cashes and data loss. Snap backup also is the best backup and archive your valuable data.
Type of Backup Cold Backup •
Offline or cold backups are performed when the database is completely shutdown
Hot Backup •
An online backup or hot backup is also referred to as ARCHIVE LOG backup.
•
An online backup can be done when the database is running in ARCHIVE LOG mode and the database is open.
Current Problems Selvan •
What is the problem that the restaurants data faced? ›
Data is an information system that transforms the valuable data into useful functions or system. Data also can be stolen e.g. can use to negative usage and the privacy of the system which currently in use in company maybe can give easily pass around and the company will be in trouble of the privacy is unsecured ready.
•
How to overcome the problems? ›
We should have copies for each data files, which it’s called as backup system. Backup is to create copies of important files and to protect as the future references or record.
Spencer •
Not enough strong to store data. ›
The manager can’t view the summery report on previous year. They only can view the report on this few days.
•
Lots of documentation ›
The cash register only can memory few days information. There are not enough for a company or restaurant to review previous data. Thus, they have to use lots of document to keep their data and information.
•
Function less ›
The cash register machine only can make payment and view the whole day summery report, no other function.
•
Less character to use ›
•
The cash register machine only can use by the casher and manager.
Hard to use ›
For the cash register, there are many buttons on the machine. In addition, every single button has own function and meaning. Thus, there are only casher know how to use the machine.
Muraly •
Increases Work ›
E.g. Cash register machine is running user manually like entering the code and billing system use the receipt, which we still have to write the report using hand and give more work
•
Makes work not prefect ›
E.g. Cash register machine do not have software inside however the machine running on user command button and technical support provide by the user code and makes work not prefect and more mistakes is occur when operation in peak time
•
Not friendly user ›
E.g., Staff using the cash register machine have to learn how to use for a long time and even the staff is experienced sometimes they also can make simple mistakes like calculate the customer bill wrongly, And the machine just will follow the command, not going to give alert or avoid from the bill to customer.
•
Easily effected by the natural environment ›
E.g., sensitive with dusty temperatures and have to maintenance monthly to prevent any damages or problem occur when operation
•
Easily can be confused and low capacity. ›
E.g., the arrangement of the keypad in machine is confusing. Easily makes staff to mistakes. Have to setup all the basic operation and re-print the report every day to save the capacity.
Chung Jie •
Duplicate Work ›
Sometimes, after the waiters take the order manually, he/she have to rewrite the order again and send to cashier for key-in the items. At the same time the waiter will also copy the same order again to send it to the kitchen. This make the waiter do more work and slow down the process.
•
Low Quality of User Interface ›
The quality of user interface of cash register is low because it doesn’t provide more option or function on the screen which can be make user more easy and comfortable to use and monitor the machine.
•
Inaccurate Information and Cause Wrong Order ›
When the handwriting form of order isn’t write in clearly, it can lead to cashier to key-in the inaccurate information and cause the kitchen or bar do the wrong order.
•
Lack of Management System ›
The cash register system actually didn’t provide much function that can help the employers to manage, keep data and information for their restaurant such as employees’ information and customers’ record.
Solution and Recommendations Selvan •
What is the problem that data point-of-sale (POS) face? ›
•
Processing timing is one of the problems that the data progress faces.
How does the backup system function? ›
Backup system function with save the document in other file, like battery or floppy discs.
•
What backup system that the restaurant point-of-sale using? ›
Type of backup system that they using is battery, floppy discs, or other hardware.
Spencer •
Hard disc Strong ›
The POS System server have a lot of memory and strong from the server computer. Thus, the computer can store lot of data and information.
•
Paper less ›
For the cash register, there are only store few days information and record. The manager has to waste paper and space to store the previous record, but the POS server computer have enough strong to store data and information.
•
More function ›
For the POS system, there have lots of function to use. For example, the POS system can direct order, payment, analyses and summery report.
•
Can use by many character ›
For the POS system, there are cover all the people to use the system for the business. For instance, the POS system can direct order by waiter and direct send to the kitchen and bartender.
•
More easy to use ›
The POS systems not like cash register lots of button. The user can direct touch screen to make payment and order. Any user can easy to manage the system.
Muraly Finally, on my own observation I am recommend pos system need to use in the big chain of the restaurant because the pos system will help the management to keep in track about old or latest record and systematically arrange the task help the employees the calculation of closing shift can be done easily and effectively without any mistakes.
Chung Jie •
Speed up the Process ›
By using restaurant POS system, user doesn’t have to rewrite the order for two times. They just need to send the order that has taken to cashier for key-in. Once the cashier gives the command to POS system, the order automatically will send to the kitchen through the kitchen printer in a computer-type form.
›
The order is printed out through Kitchen Printer which located at kitchen through command from cashier.
•
Friendly User Interface ›
Compare to cash register, POS system provide more friendly user interface which make user more easily and comfortable to use and monitor the system. Moreover, the screen of POS’s Monitor is much bigger than the Display Operator of cash register.
›
The user interface of POS system has more function and option than cash register that make user more easily to use it.
•
Reduce Mistakes and Changes of Causing Wrong Order. ›
Rather than send a handwriting form of order to kitchen, POS system send a Kitchen Order Ticket (KOT) to kitchen through Kitchen Printer. KOT is a form of computer-type paper in small size which contain of food name, quantity of food, code of ticket and number of table. By using this way, it can reduce the changes of cook/chief to do the wrong order because the orders are written
•
•
down in more clearly, organized and more proper way. More Management System
›
POS system provides more functions that can help the employer to manage, keep data and information for their restaurant and future use such as employees’ information and customers’ record.
›
POS system provides more management system such as Employee Information, Customer Information, Stock Locations and others.
Conclusion From the research by restaurant point-of-sale (POS) system, we can know and get more knowledge about new POS restaurant system and old POS restaurant system. We are trained to work effectively as part of team, interacting with users developing specification and documents developing prototypes and improve our presentation skills. We also interview the staff from the restaurant and get their opinion. It was really useful to us to success this project. Finally, I would like to wish a grateful thanks to everyone who helps us from beginning until now to success our project. Thank you.
Work Breakdown Structure (WBS) Name Spencer
Chung Jie Muraly Selvan Spencer Muraly
Task/ Description/ Responsibility Combine** Cover Page Table of Contents Assessment Weightings Citation and References Abstract Introduction Conclusion Work Breakdown Structure (WBS) Minutes of mandatory meetings Weekly Report
Main Body** Information Systems (Old and New Version) Selvan Spencer Muraly Spencer Chung Jie
Data/ Information Hardware Software People Procedures
(New Version) Chung Jie Spencer Muraly Selvan
Computer Security Ethical Privacy Back-up
Interview** Current Problems (Old Version) Selvan Spencer Muraly Chung Jie
Solution & Recommendation (New Version) Selvan Spencer Muraly
Signature
Chung Jie
Presentation and Slides** Chung Jie
Muraly
Spencer
Selvan
Procedures Computer Security Current Problems Solution & Recommendation Software Privacy Current Problems Solution & Recommendation Hardware & People Ethical Current Problems Solution & Recommendation Data/ Information Back-up Current Problems Solution & Recommendation
Citation and References Picture Taken From: URL (http://www.casio4business.com/sa/products/te7000s/images/te8000_reciept.jpg) Picture Taken From: URL (http://www.21stcenturybusiness.com.au/images/sa/products/images/te100_5.jpg) Picture Taken From: URL (http://www.casio4business.com/sa/products/te8500f/images/te8500f.jpg) Picture Taken From: URL (http://www.internationalpointofsale.com/store/images/te-8500f_xlarge.jpg) Picture and Information From: URL (http//www.restaurantplus.com) Picture Taken From: URL (https://www.vivesystems.com) Picture Taken From: URL (http://www.internationalpointofsale.com/store/images/te-8500f_xlarge.jpg) Picture Taken Form: URL (http://www.cnet.com/i/hlp/PC-Protect-Fig-1.gif) Picture Taken Form: URL (http://www.geekgirls.com/images/securebasics03.jpg) Picture Taken Form: URL (http://www.bitpipe.com/tlist/POS.html) Picture Taken Form: URL (http://www.posmatic.com/point-of-sale/what-is-point-of-sale.php#top). Picture Taken Form: URL (http://www.nationmaster.com/encyclopedia/Point-of-sale POS_communication_command_protocols) Picture Taken Form: URL (http://www.buyerzone.com/restaurant software)
Information Reference From: URL (http://www.casio4business.com) Information Reference From: URL (Reference: https://www.vivesystems.com/security-video-camera-systems.htm) Information Reference From: URL (http://posequipment.net/aldelo_fingerprint_security.html) Information Reference From: URL (http://www.techstore.ie/Point-of-Sale-Systems/images/Point-of-salesystems.gif) Information Reference From: Shelly, G.B., Cashman, T.J. and Vermaat, M.E., (2008) Discovering Computer 2009, Thomson Learning, United State American.
Information Taken From: URL (http://pages.ebay.com/buy/guides/point-of-sale-pos-system-buying-guide) Information Taken From: URL (http://www.restaurantplus.com/restaurantplus-products.htm) Information Taken From: Bibliography (from book) D.S.Malik, (2002).C++ programming: From Problem Analysis to Program Design, Unites States, Course Technology, a division Thomas Learning, Inc
Minutes of Mandatory Meetings & Weekly Reports Minutes of Mandatory Meeting Week:
Week 4
Date:
17/11/2008 (Monday)
Time:
12.05p.m. – 12.40p.m.
Place:
2nd Floor Wi-Fi room
Attendant:
Spencer Lee, Chung Jie, Muraly, Selvan
•
We are discussing about the final list of “Information Systems” component modern system.
•
Checking IS Schedule on week 4 and verify it.
•
Because of the observing and some wrong analysis when research problem we face this week, our group unable to finish the task as our plan.
•
We plan to give the best effort and finish all the IS part on this Thursday.
•
We decide to pass up our IS part at 21/11/2008(Friday), for proper check with our lecture Ms.Intan.
Prepared by, Muraly
Minutes of Mandatory Meeting Week:
Week 5
Date:
19/11/2008 (Wednesday)
Time:
5.40p.m. – 6.20p.m.
Venue
Computer Lab
Attendant:
Spencer Lee, Chung Jie, Muraly, Selvan
•
We collect all the IS part task from group members on the meeting.
•
We are discussing about the Assignment Schedule Time Table and how to design it.
•
We discussing about the person in charge on modern part of IS.
•
Updated the new task collect from group members from their own IS topic.
Prepared by, Muraly
Minutes of Mandatory Meeting Week:
Week 6
Date:
24/11/08 (Monday)
Time:
12.00p.m. – 12.35p.m.
Attendant:
Spencer Lee, Chung Jie, Muraly, Selvan
•
Last week, we faced some problem from but we manage to solve it by direction lecturer regarding of Restaurant POS system.
•
Ms. Intan recommended us to change our direction, she suggested us to interview the manual POS system and come out with some diagram.
•
Today, we decide our new plan and schedule.
•
We are discussing about, the interview question and collecting some point from the arguing.
•
We are planning to find out the restaurant need to interview.
•
We also going to finish research of all” IS” part in modern system on these two weeks.
•
We estimate to get the interview permission letter by administration department on next week.
•
Planning the WBS.
•
Group discussion to interview Ms. Intan for obtains more details about our topic “restaurant pos system”.
Prepared by, Muraly
Minutes of Mandatory Meeting Week:
Week 7
Date:
01/12/08 (Monday)
Time:
1.15p.m. –2.15p.m.
Attendant:
Spencer Lee, Chung Jie, Muraly, Selvan
•
This week we submit our interview question with Ms Intan.
•
After last week planning our group members still searching for the manual restaurant to interview.
•
Re-planning our scheduled program because is not exactly going on as our plan we suffer with some technical and transport problem.
•
This week we do some modification in our assignment.
•
Group discussing regarding about interview question.
•
Redoing our group WBS and assignment again.
Prepared by, Muraly
Minutes of Mandatory Meeting Week:
Week 10
Date:
05/01/09 (Monday)
Time:
2.00p.m. –3.30p.m.
Attendant:
Spencer Lee, Chung Jie, Muraly, Selvan
•
Collect restaurant old system task from the group members.
•
This week rearrange the schedule and discuss about current problem in pos system.
•
Went for interview in one of the restaurant in Kepong, Kuala Lumpur.
•
Re- doing the five main components of old restaurant system because of we are not satisfy with the analysis have been made by our group before.
•
Discussing how to arrange procedure for the old restaurant system.
•
Design and a bit adjustment on our assignment and presentation slides
•
Redoing our group WBS and assignment again.
Prepared by, Muraly
Minutes of Mandatory Meeting Week:
Week 11
Date:
15/01/09 (Thursday)
Time:
3.00p.m. –4.00p.m.
Attendant:
Spencer Lee, Chung Jie, Muraly, Selvan
•
Double re-check the entire individual task and the overall group assignment.
•
Discuss Individual contribution in assignment on their individual part and balance it.
•
Re-arrange the interview question
•
Done the procedure for old restaurant system and re-doing the five main components is complete.
•
Arrange the WBS and finish the problem in current system which was pending when in discussion last week.
Prepared by, Muraly
Minutes of Mandatory Meeting Week:
Week 12
Date:
23/01/09 (Friday)
Time:
4.00p.m. –5.30p.m.
Attendant:
Spencer Lee, Chung Jie, Muraly, Selvan
•
Compile all the individual part assignment in one document.
•
Modified the setting and layouts of the document.
•
Re-arrange WBS for the last time.
•
Design the cover page and going to finish report structure.
Prepared by, Muraly
Appendices Information System (Old Version) Data/ Information Old Restaurant point-of-sale (POS) System Screen Control Keys
Bills
Hardware Customers Display
Built In Printer Display Operator Colour LCD
Multipurpose key
External Drawer
Keyboard & Menu Sheet
Hardware and Functions
Hardware
Functions
Customers Display
To display the total prices to customers.
Display Operator Colour LCD
To display the Operator and System out put. The Operator display unit can be adjusted to fit your best readable angle
Built In Printer
The machine has built in printer; we no need to plug-in other external receipt printer.
Multipurpose key
These keys are possible to customize of its functionality as well as slide-in template to identify each functions.
Keyboard & Menu Sheet
These Keyboards have 153s buttons and Manu Sheet.
External Drawer
On these machines, there is no built in drawer. So, we have to extra add on an external drawer.
Storage Device
On these machines, there are support extra storage device CF Card. The CF (Compact Flash Card) interface is equipped as standard for data back up and restore
Software Cash register machine is the old system are in use in the restaurant before, which the system didn’t run with software, where by the operating are using manually E.g. the machine will follow the user command , only with user can run the machine.
People
Direct User Manager Cashier
Register Cash Machine (Old Version)
Indirect User Customers
Direct User Manager
This register cash machine can show summary report to the Manager but can’t show preview years report. It is because the strong device not enough space.
Casher
This machine easy to collect and change money by Casher.
Indirect User Customers
The Customers are indirect using the register cash machine to make payment.
Procedures The following diagram shows the general procedure of using the cash register. It is mainly divided in three parts which is BEFORE business hour, DURING business hour and AFTER business hour.
BEFORE business hour 1. Turn on the cash register. 2. Check and make sure there is enough paper left on the roll. 3. Check the date and time whether it is correct or not.
DURING business hour 1. Receive orders, send the orders and key in the items 2.Print receipt and received payment from customer
AFTER business hour 1.Print the daily sales reset report 2.Count the money from the external cash drawer. 3.Take the cash and journal to home.
Before business hour 1. Turn on the cash register To turn on the cash register, these are the steps that you should follow.
Step 2: Press the DISP ON/OFF **key or button which is located at the top-right of the keyboard of machine.
Step 1: Check and make sure that the cash register is plugged in securely.
Note: ** There are total of five mode key in the cash register which is DISP ON/OFF (Display on/off key), REG MODE (Register mode key), X/Z MODE(X/Z mode key) and PGM MODE (Program mode key). All of them are located at the top-right of the keyboard. 2. Check makes sure there is enough paper left on the roll In order to put or change the roll paper inside the cash register, these are the steps and ways that should follow.
Step 1: Remove the printer cover.
Step 2: Open the platen arm.
Step 3: Make sure that the paper is being feed from the bottom of the roll and lower the roll into the space behind the printer.
Step 4: Put the leading end of the paper over the printer.
Step 5: Close the platen arm slowly until it locks steadily.
3. Check the date and time whether it is correct or not. To check the date and time
Step 1: Make sure that the register is in the Register Mode, if not, press REG MODE key.
Step 2: Press X key which is located at the keyboard, the date and time will display automatically on the screen.
To change or set the date and time
Step 1: Press PGM MODE key to display the setting of date and time on the screen.
Step 2: Entering the current date in six digits (year, month, day), and the current time in four digits (hour, minute).
Step 3: Press X key at the keyboard.
DURING business hour 1. Receive orders, send the orders and key in the items Receive and send the order
Step 1: The waiter will mark down the order from customer in a small size paper manually. Step 2: The waiter will send the order to the cashier to key in the items. At the same time the waiter will also copy the same order again to send it to the kitchen.
Step 3: Kitchen people receive the order and start doing their things.
To key in the items
Step 1: Turn to the Register mode by pressing the REG MODE key.
Step 4: Press YES button at the left-hand side of the keyboard.
Step 5: Key in the number code of each item by using the number keys.
.Print receipt and received payment from customer.
Step 2: Press CUS NUM at the left-hand side of keyboard (customer number key) button.
Step 3: Select a number code for each customer by using the number keys. The code must be selected within 1~100.
Step 6: Once finish, press YES button again. The data will automatically save inside the cash register.
The receipt is printed out two times for each business. First receipt is printed out and keeps by company for feature use. Another receipt is printed out automatically when receive payment from customer and it will go for customer. To print the receipt Step 1: Press the RECEIPT button which located at the topleft of the keyboard.
Step 4: The receipt is printed out from the printer.
Step 2: Select the code of customer on which customer’s receipt that you want to print by using number key. Once finish, press YES button.
Step 3: Press YES button again after confirm the information of the receipt.
This is the example of Receipt that printed out from the printer of cash register.
To received payment from customer (Cash)
Step 1: Once receive the cash from customer, press CA/AMT TEND button.
Step 2: Select the code of customer who is paying by using number key. Then, press YES button.
Step 3: After confirm the information and the total, press YES button again. Step 4: Key in the amount that the customer paid and press YES button.
Step 5: The external cash drawer will open automatically and the screen will display the amount of balance. Another receipt from customer is printed out
AFTER business hour 1. Print the daily sales reset report Daily sales reset report is a report that shows daily sales totals. The following steps show how to print the report out.
Step 1: Press X/Z MODE button at the topleft of the keyboard.
Step 2: Select the option of “Daily Report” that show on the screen by using up and down arrow key and press YES button.
Step 3: Select the option of “Print” that show on the screen by using up and down key and press YES button. Step 4: The report is printed out from the printer.
This is the example of daily sales reset report that printed out from printer of cash register.
2. Count the money from the external cash drawer. With the purpose of confirm the daily sales total is correct, the owner of the company has to count the money from the external cash drawer everyday after business hour. To ensure that the amount is correct, the result of the daily sales total that counted by owner must be the same as the daily sales total that recorded inside cash register system. 3. Unfilled the external cash drawer and leave it open. To make it more safety, the owner usually will take all of the money and record back to home and bring certain amount of money back to company next day morning.
The following diagram shows some buttons and keys that often use by the cashier and owner of the company to operate the cash register.
The five mode keys that located at top-right of the keyboard.
RECETPT button
X key
RECEIPT FEED button
Up arrow key Down arrow key
Number keys
CA/AMT TEND button
Interview Questions Before Using POS Systems Question:
Mr XXX, can you roughly tell us about what kind of activities that you usually do in the restaurant for a whole day?
Answer:
Firstly, we open the shop, followed by turn on the cash register. Of course, we also need to confirm there is enough paper left on the roll and check the date and time that set inside the machine is correct or not. During business, we receive orders, send orders, key in items, print receipt and received payment from customer. At night, for safety, I will print out the daily sales reset report and count the money from the external cash drawer.
Question:
Which model of cash register are you using now?
Answer:
Casio TE-8500F, if I’m not mistake.
Question:
Do you perform any security system in your restaurant?
Answer:
I didn’t think so. But we always lock the external drawer and collect all the cash back to home after business.
Question:
Can you tell me about any disadvantage of this machine when you use any of the function?
Answer:
Well, our waiters have to write two times for the order manually because the cash register can’t order directly to the kitchen. This make us do more work and slow down the process. Moreover, the screen doesn’t provide a good interface. Because of the order is in handwriting form, sometimes it didn’t write clearly and make us confusions between cashier and kitchen. Besides, there is not enough function that I can use to daily sales report.
Question:
What is your opinion about this system (Restaurant POS System)?
Answer:
Erm, I’m not sure what is POS system, but I think it is a new system for our restaurant.
Question:
The POS system is a new version system to replace the cash register. It will increase the speed of order, payment, summery report and more users friendly from the POS system. And there are a lot of functions to improve your business. Do you want to change the POS system to improve your business?
Answer:
If the POS system can help me a lot from the business. Why not? But I need some time to learn how to use it and change the POS system from my restaurant.
Question:
Ok Sir, We hope you can improve your business when you are change the POS Systems. And thank you Sir to answer our question.
Answer:
You are welcome.
After Using the POS Systems Question:
Sir, your business is more improve than before. Is that you change the POS systems help you a lot?
Answer:
Yes, sure! The POS systems help me a lot form the business. We earn more after change the POS system. It helps me a lot.
Question:
How does the system help you?
Answer:
Well, It provide good interface than cash register and it’s more functions to use. The important thing is, it can send the order to the kitchen automatically after order from the system, we no need to write down or rewrite again. The order is written by the computer so it’s look more clearly and organised. In addition, there are more user friendly than before. All of my staffs can use the POS system for the business. And it helps me a lot for security and manages the staffs.
Question:
How does the POS system help you a lot to manage the staffs?
Answer:
Well, for every single POS station have 2 CCTV. It is difference than before I was using the cash register. When the staff keys in items. The system wills automatic show the items in CCTV. It is more clearly than before whether the staff chatted or not.
Question:
Sir, I think we recommend a good way to improve your business. Thanks a lot to answer our questions.
Answer:
I also have to thanks a lot for you all gays to recommend me to use the POS system.
Interview Pictures
The Outdoor of Friends Café
POS Station of Friends Cafe
The Staffs of Friends Cafe
The Logo of Friends Cafe
Interview Latter
IS Assignment Schedule Planning
