Reason for Outbound Call The purpose of the Category Reason for Outbound Call is to determine the agent's intention for placing the outbound call.
Options: Yes, Yes, and an appointment appointment was set for rm date date and time. The intended party wants to buy, sell, trade, trade, or test drive drive a vehicle and an appointment was set for a rm date and time. !ample" #gent: " I saw that you may be interested in a new SUV. Could we get you to come down and check out what we have on the lot" Caller: " !es, I was planning on coming out today at $:%%&
Yes, Yes, and an appointment appointment was set but not for a rm date and time The intended party wants to buy, sell, trade, trade, or test drive drive a vehicle and an appointment was set for a loose date and time. !ample" #gent: " I was calling to see i you are still looking or a new truck. would you want to come look at the new #$%& we 'ust got in" Caller: " I would probably come out tomorrow afternoon& •
Yes, but the customer declined the appointment reuest. The intended party wants to buy, sell, trade, trade, or test drive drive a vehicle but but the caller declined the appointment request. !ample" #gent: " (e see that you were recently looking or a )*V+. *re you interested in visiting the dealership dealership to see the two that we 'ust got in" Caller: " I dont really have time to make it out there any time soon"
•
Yes, Yes, but the customer customer was not interested interested and ( or not in)ited to the dealership. $.The intended party wants to buy, sell, trade, or test drive a vehicle but the caller was not interested. !ample" #gent: " -i, our system shows that you were previously in the market or a new car. Could we interest you in test driving some o the cars we have on the lot." Caller: " *'m no longer in the mar+et. Than+s ." . The intended party wants to buy, sell, trade, or test drive a vehicle but the caller was not invited to the dealership.
!ample" #gent: " I am calling to see i you are still looking to purchase a new vehicle." Caller: " !es, we have decided that we would like a black &$/ 0eep." #gent: " (e have some new 0eeps in Stock. 1et me take a look to see i we have something that 2ts your needs, and I can give you a call back." •
o, this call was unrelated to buying(selling(trading(test dri)ing a )ehicle. $. *ny call that is unrelated to buying, selling, trading, or test dri)ing a )ehicle. !ample" #gent: " I am calling on behal o the dealership to wish you a happy birthday."
#gent: " (e 'ust wanted to remind you to send over a copy o your license." . Select this option or calls that have been placed to follow up a pre)ious purchase . !ample" #gent: " I see that you recently bought a vehicle rom us, and I was calling to see how youre en'oying it." /. Select this option or calls that have been placed to discuss an e!isting appointment . !ample" #gent: " I am calling to con2rm your appointment today at $&3/&." •
Correction: the call ne)er connected to the intended party. $. Select this option i the caller ne)er connected to the intended party. . Select this option i the call goes to )oicemail. /. Select this option i the caller lea)es a message for the intended person. +. Select this option i you only hear one voice, but you can tell that the caller has reached )oicemail . This is considered a one4sided recording, and it is done by design. %. Select this option i the caller has the wrong number . 5. Select this option i the call only last a ew seconds and you do not hear a conversation.
1. Pag nag invite yung representative, either: a) Firm - If date and time are fixed then the appointment is Firm A firm appointment is any time with in a 4 minute range date and time are fixed Around noon a few minutes a!out at ish "oup#e of minutes
!) $oft - vague time frame
In a bit
See you soon
6y
6eore and *ter
") %e"#ined &ven a soft appointment was made, if there is a "a## !a"' promised !y
either side. (pdated #in' http:humanati".answer!ase."om*1++4ew(pdate I dont rea##y have time to ma'e it out there any time soon
*. Pero pag wa#a pang Invitation.. nasa yes not invited sa dea#ership
•
yung invitation ng representative yung hinuhu#i 'o sir..
•
'ung wa#a naman napag usapan a!out sa vehi"#e .. not re#ated na
•
yung sa never "onne"ted sa intended person
out!ound "a## 'asi 'aya yung representative yung tatawag. tapos yung unang !a!angitin.. mag hahanap ng panga#an #a#o na 'ung fresh "a## sya.. pag yes this is she sa!i ng tinawagan.. sure na "onne"ted na sya tapos a!angan mo na #ang if mag iinvite si rep na pumunta yung "a##er sa dea#ership.. pag wa#a ei no.4 sagot pag inventory ang napag usapan
•
Ito yung un intentiona# na invite / yun yata tawag - un intentiona#) ito samp#e: may un intentiona# invite at intentiona# invitation.. o
un intentiona# "ustomer: "an you "he"' me the pri"ing of the vehi"#e. 0epresentative : o' i wi## "a## !a"' with the pri"ing and hopefu#y you "an "ome down to "he"' the vehi"#e if the pri"ing fits you. ustomer : o'. than's pag ganyan yung s"enario - de"#ined. 'asi hindi sinagot ni "ustomer.. parang un intentiona# yung invitation ni representative
o
intentiona# invitation examp#e: do you want to "ome !y the dea#ership today2 Agent: I am "a##ing "ause i saw that you are in3uiring a!out a vehi"#e seen on the we!site ustomer: im in a rush right now. "an i "a## you !a"'2 Agent : o' "a## ends ganyan yng s"enario
&xamp#es:
Agent: I am "a##ing "ause i saw that you are in3uiring a!out a vehi"#e seen on the we!site ustomer: im in a rush right now. "an i "a## you !a"'2 Agent : o' "a## ends
Yes, but the customer was not interested and ( or not in)ited to the dealership. wa#ang invitation na pupunta yung "ustomer sa dea#ership 'aya. indi pweding yung 1,* at 5 yung se#e"tion.. hindi naman 'asi re#ated sa inventory yung "a##. hindi naman 'asi na a"'now#edge ng "ustomer yung "a## ni agent. re#ated po. 'asi nag in3uire ng vehi"#e
•
pag hindi vehi"#e pinag uusapan.. nasa unre#ated na hindi re#ated sa pag !i#i o pag !enta ng vehi"#e
06, ang firm,soft,de"#ined at not interestednot invited para #ang sa inventory
"a## na sumisi'at sa 06 na tawag. na ang tag ai unre#ated to inventory - tumatawag si agent sa "ustomer tapos ang sa!i #ang ei . your tru"' is set and ready to go :) - ang meaning tapos na yung servi"e na ginawa sa vehi"#e ng "ustomer - (nre#ated
•
•
'ung may "onversation na si#a ng agent at "a##er sa 06 a!out !uying a vehi"#e tapos ha!ang nasa "onversation si#a at naputo# na yung #ine. hindi dis"onne"ted ang tag ang itatag ei 'ung may invitation !a tapos may response !a si "ustomer sa invitation na yun
'asi sa 06 its a## a!out !uying se##ing trading finan"ing #easing ng vehi"#e ng agent o "ustomer aside from that .. unre#ated na may mga words 'a na dapat a!angan !ago mo masa!i na inventory yung "a## "redit s"ore
on#ine app#i"ation !an' approva# 7i sent an emai# and the !ottom pri"e is 8**,++17 9 unre#ated 7i sent an emai# and the !ottom pri"e of the vehi"#e is 8**,++17 - sa#es ote: ang dis'arte sa de"#ined. pag may invitation si agent tapos wa#ang sagot si "a##er. or ini!a ni "ustomer yung usapan dire"t invite examp#e - "an you "ome down to the dea#ership to "ome and ta'e a #oo' at the vehi"#e2 indire"t invite examp#e - o'. i wi## send you more information regarding that vehi"#e and hopefu##y we "an set an appointment for you to "ome down if you interested on it Agent was "onfirming if the "ustomer sti## "oming in for his apppointment 9 unre#ated •
'asi may existing appointment na na !oo' na
existing appointment ng sa#es; unre#ated existing appointment ng servi"e; unre#ated existing appointment ng servi"e tapos aa#u'in ni agent 'ung interesado si tomer for appraisa# yung sasa'yan ; inventory
