Questionaire

QUESTIONAIRE (ELECTRONIC BANKING SURVEY) 1. Name :- ________________________ ___________________________________ ____________ _ 2. Age/date of birth :- _______________________ ________________________ _ 3. Profession / name of organization :- _____________________ ________________________________ ______________________ ____________ _ 4. Designation :- ______________________ _________________________________ ______________ ___ 5. Telephone no(s) :- _______________________ _________________________________ __________ 6. Email address :- _______________________ __________________________________ ____________@_________ _@_________________ ________ 7. Qualification :- _______________________ __________________________________ ______________________ ____________________ _________ 8. Computer skills :- ____________________ _______________________________ ______________________ _____________________ __________ 9. Your bank name :- ________________________ ___________________________________ ______________________ _________________ ______ 10. Does your bank provide electronic banking facility ( yes/no) a. ATM Network : YES □/ NO □ b. Electronic Account Viewing ( Enquiry) :YES □/ NO □ YES □/ NO □ c. Electronic Bill Payment Facility :YES □/ NO □ d. Electronic Request Processing :(Like Cheque Book, Stop Payment etc…) YES □/ NO □ e. Electronic Fund Transfer Facility :f. Any Other E-Banking Facility :____________________________________________ 11. Are you using online electronic banking facility provided pr ovided by your bank :- YES □/ NO □ 12. Do you regularly use ATM for your banking needs : YES □/ NO □ 13. If NO, what is the main reason for your decision :- ______________________ _________________________________ ___________ __________________________________________________________________________ 14. Do you consider Electronic banking services as a significant advantage to satisfy your YES □/ NO □ banking needs :15. If YES, kindly specify major advantage of E-Banking Services :_______________________________ ___________________________________________________________________________ _______ 16. Which aspects of banking services satisfy you the most: a) Better Services ( ) b) More Facilities/Product Offered ( ) c) Cost Effectiveness ( ) d) Usage Convenience ( ) e) Anywhere Banking ( ) f) Reliability(Faith/Trust) ( ) g) Any Other ( ) 17. Do Electronic Banking Services improve the quality of banking services:- YES □/ NO □ 18. What new facilities have been made possible by the introduction of Electronic Banking :_____________________________________________________ _____________________________________ _________________________________ ____________________________ ___________ _____________________________________ _____________________ ________________________________ _________________________________ ____________________________ ___________

19. How important is the availability of Online banking facility in your decision to select a bank to satisfy your banking needs:-

YES □/ NO □

20. Do you think the bank charges for providing various electronic banking services are much higher t han the real benefit of these services to the customers:-

YES □/ NO □

21. How much useful do you find Electronic Banking in the following areas of Bank’s working:

USEFULNESS

MOST USEFUL

FAIRLY USEFUL

USEFUL

LESS USEFUL

LEAST USEFUL

Effectiveness of Bank  Service Efficiency of  Bank’s Services 22. Do you think that by using E-Banking methods, banks now require much lesser space:YES □/ NO □