Qld Lpg Manual

GAS AGENT LPG MANUAL

GAS AGENT LPG MANUAL BOC 24HR (EMERGENCY RESPONSE ONLY) BOC

1800 653 572 131 262

PLEASE NOTE: Users of this Manual should be aware that there are references to Australian Standards and other Documents within the requirements of this Manual which are revised and reissued from time to time. Users should ensure that the latest editions of documents so identified are obtained and understood before the requirements of this Document so referenced are enforced.

REV DATE

01 NOV 10


TABLE OF CONTENTS 1. INTRODU INTRODUCTIO CTION N ................ ......................... ................ ................ ................. ................ ................. ................. ................ ................. ........... .. 4 2. LPGas EMERGENCY PHONE CALL ....................................... .................... ......................................... ........................ 5 3. AFTER HOURS EMERGENCY EMERGENCY PROCEDURE PROCEDURE ........................................... ..................... .......................... .... 6 4. CCIDENT/INCIDENT CCIDENT/INCIDENT REPORTING.......................... REPORTING..... ........................................... ....................................... ................. 7 5. STRIBUTION AND DELIVERY..................... DELIVERY ........................................... ............................................ ............................. ....... 8 6. CUSTOMER INSTALLATION GUIDELINES ............................................ ...................... ............................. ....... 9 7. DEALER PREMISES SAFETY ........................................... ..................... ............................................ ........................... ..... 11 8. ELF EXCHANGING EXCHANGING CUSTOMERS ....................................... ................. ............................................ ........................ .. 11 9. FIRST AID INFORMATION.................................... INFORMATION....................................................... ........................................ ..................... 12 10. TRAINING TRAINING ................ ........................ ................. ................. ................ ................. ................. ................ ................. .................. .................. ........... 14 11. ACKNOWLEDGMENT ACKNOWLEDGMENT OF RECEIPT OF MANUAL ....................................... .................. ..................... 15 APPENDIX A: Emergency Emergency Call Flow Chart ......................................... ...................... ........................................ ..................... 16 APPENDIX B: BOC LPGas LPGas EMERGENCY EMERGENCY PHONE CALL....................................... CALL.................. ..................... 17 APPENDIX C: HAZARDS HAZARDS OF LPGAS........................ LPGAS.. ............................................ ............................................ ........................ .. 18 APPENDIX D: AGENT EMERGENCY PHONE NUMBERS....... NUMBERS............................. .............................. ........ 20 APPENDIX E: BOC MINOR INCIDENT REPORT......................... REPORT............................................... ........................... ..... 21 APPENDIX F: PORTABLE SAFETY EQUIPMENT AND DOCUMENTATION FOR VEHICLES CARRYING LPG CYLINDERS CYLINDERS ....................................... .................. ..................... 22 APPENDIX G: AS1596............................... AS1596.......... ........................................... ......................................... ........................................ ..................... 24 APPENDIX H: AS1596 ............................................ ...................... ............................................ ............................................ ........................... ..... 26 APPENDIX I: AS5601........................... AS5601................................................. ............................................ ............................................ ........................ .. 41 APPENDIX J: CUSTOMER CUSTOMER SITE SAFETY CHECK LIST ........................................ ................... ..................... 48 APPENDIX K: DRAFT LETTER - NOTIFICATION TO CUSTOMER OF NONCOMPLYI COMPLYING NG INSTALLAT INSTALLATION ION ................ ........................ ................. ................. ................ ................. ......... 49 APPENDIX L: DRAFT LETTER - NOTIFICATION TO REGULATORY AUTHORITY OF NON-COMPLYING NON-COMPLYING INSTALLATION ......................................... ................... ........................ .. 50 APPENDIX M : AGENT PREMISES EMERGENCY EQUIPMENT CHECKLIST (MINIMUM).......................................... (MINIMUM).................... ............................................ ............................................ ........................ .. 51 APPENDIX N: AGENT AGENT PREMISES PREMISES SAFETY CHECKLIST................. CHECKLIST ...................................... ..................... 52 APPENDIX O: EMERGENCY EMERGENCY RESPONSE PHONE NUMBERS NUMBERS ..... Error! Bookmark not defined. APPENDIX P: MSDS HANDIGAS LPG...................... LPG ............................................ ............................................ ........................ .. 54 APPENDIXQ: SUPER COLD CONTACT INJURIES DATA DATA SHEET SHEET ........................ ...................... .. 58 APPENDIX R: HOSPITAL INFORMATION SHEET ............................................ ...................... ........................... ..... 59 APPENDIX S: PROPERTIES PROPERTIES OF LIQUEFIED LIQUEFIED PETROLEUM GAS ......................... .................... ..... 60 APPENDIX T: PHONE THREAT DATA CARD.............................. CARD.................................................... ........................... ..... 61 APPENDIX U: HELPFUL INSTRUCTIONS AND RECOMMENDATIONS FOR CUSTOMERS CUSTOMERS SELF-EXCHANGING SELF-EXCHANGING LPG CYLINDERS........... CYLINDERS................... ........ 62 APPENDIX V: TYPES TYPES OF FIRE FIRE EXTINGUISHERS EXTINGUISHERS ............................................ ...................... ........................... ..... 63 APPENDIX ALL: ACKNOWLEDGMENT ACKNOWLEDGMENT OF RECEIPT OF MANUAL.............. MANUAL...................... ........ 64

IMPORTANT Australian Standards

Gas Agents should ensure they have a copy and are familiar with the following Australian Standards: AS/NZS 1596 Storage and Handling of LPGas (available from Standards Australia, 1800 654  646)


TABLE OF CONTENTS 1. INTRODU INTRODUCTIO CTION N ................ ......................... ................ ................ ................. ................ ................. ................. ................ ................. ........... .. 4 2. LPGas EMERGENCY PHONE CALL ....................................... .................... ......................................... ........................ 5 3. AFTER HOURS EMERGENCY EMERGENCY PROCEDURE PROCEDURE ........................................... ..................... .......................... .... 6 4. CCIDENT/INCIDENT CCIDENT/INCIDENT REPORTING.......................... REPORTING..... ........................................... ....................................... ................. 7 5. STRIBUTION AND DELIVERY..................... DELIVERY ........................................... ............................................ ............................. ....... 8 6. CUSTOMER INSTALLATION GUIDELINES ............................................ ...................... ............................. ....... 9 7. DEALER PREMISES SAFETY ........................................... ..................... ............................................ ........................... ..... 11 8. ELF EXCHANGING EXCHANGING CUSTOMERS ....................................... ................. ............................................ ........................ .. 11 9. FIRST AID INFORMATION.................................... INFORMATION....................................................... ........................................ ..................... 12 10. TRAINING TRAINING ................ ........................ ................. ................. ................ ................. ................. ................ ................. .................. .................. ........... 14 11. ACKNOWLEDGMENT ACKNOWLEDGMENT OF RECEIPT OF MANUAL ....................................... .................. ..................... 15 APPENDIX A: Emergency Emergency Call Flow Chart ......................................... ...................... ........................................ ..................... 16 APPENDIX B: BOC LPGas LPGas EMERGENCY EMERGENCY PHONE CALL....................................... CALL.................. ..................... 17 APPENDIX C: HAZARDS HAZARDS OF LPGAS........................ LPGAS.. ............................................ ............................................ ........................ .. 18 APPENDIX D: AGENT EMERGENCY PHONE NUMBERS....... NUMBERS............................. .............................. ........ 20 APPENDIX E: BOC MINOR INCIDENT REPORT......................... REPORT............................................... ........................... ..... 21 APPENDIX F: PORTABLE SAFETY EQUIPMENT AND DOCUMENTATION FOR VEHICLES CARRYING LPG CYLINDERS CYLINDERS ....................................... .................. ..................... 22 APPENDIX G: AS1596............................... AS1596.......... ........................................... ......................................... ........................................ ..................... 24 APPENDIX H: AS1596 ............................................ ...................... ............................................ ............................................ ........................... ..... 26 APPENDIX I: AS5601........................... AS5601................................................. ............................................ ............................................ ........................ .. 41 APPENDIX J: CUSTOMER CUSTOMER SITE SAFETY CHECK LIST ........................................ ................... ..................... 48 APPENDIX K: DRAFT LETTER - NOTIFICATION TO CUSTOMER OF NONCOMPLYI COMPLYING NG INSTALLAT INSTALLATION ION ................ ........................ ................. ................. ................ ................. ......... 49 APPENDIX L: DRAFT LETTER - NOTIFICATION TO REGULATORY AUTHORITY OF NON-COMPLYING NON-COMPLYING INSTALLATION ......................................... ................... ........................ .. 50 APPENDIX M : AGENT PREMISES EMERGENCY EQUIPMENT CHECKLIST (MINIMUM).......................................... (MINIMUM).................... ............................................ ............................................ ........................ .. 51 APPENDIX N: AGENT AGENT PREMISES PREMISES SAFETY CHECKLIST................. CHECKLIST ...................................... ..................... 52 APPENDIX O: EMERGENCY EMERGENCY RESPONSE PHONE NUMBERS NUMBERS ..... Error! Bookmark not defined. APPENDIX P: MSDS HANDIGAS LPG...................... LPG ............................................ ............................................ ........................ .. 54 APPENDIXQ: SUPER COLD CONTACT INJURIES DATA DATA SHEET SHEET ........................ ...................... .. 58 APPENDIX R: HOSPITAL INFORMATION SHEET ............................................ ...................... ........................... ..... 59 APPENDIX S: PROPERTIES PROPERTIES OF LIQUEFIED LIQUEFIED PETROLEUM GAS ......................... .................... ..... 60 APPENDIX T: PHONE THREAT DATA CARD.............................. CARD.................................................... ........................... ..... 61 APPENDIX U: HELPFUL INSTRUCTIONS AND RECOMMENDATIONS FOR CUSTOMERS CUSTOMERS SELF-EXCHANGING SELF-EXCHANGING LPG CYLINDERS........... CYLINDERS................... ........ 62 APPENDIX V: TYPES TYPES OF FIRE FIRE EXTINGUISHERS EXTINGUISHERS ............................................ ...................... ........................... ..... 63 APPENDIX ALL: ACKNOWLEDGMENT ACKNOWLEDGMENT OF RECEIPT OF MANUAL.............. MANUAL...................... ........ 64

IMPORTANT Australian Standards

Gas Agents should ensure they have a copy and are familiar with the following Australian Standards: AS/NZS 1596 Storage and Handling of LPGas (available from Standards Australia, 1800 654  646)

GAS AGENT LPG MANUAL 

AS5601: Gas Installations


1.

INTRODUCTION

It is a fundamental requirement of BOC Limited that all Gas Agents operate in a safe and efficient manner. The objective of this Gas Agent LPG Manual is to provide these companies with an overview of the necessary information to comply with these requirements. Of prime importance are the following: 

The Safety of all Personnel, Property and the Environment is the primary concern of all persons associated with the Storage and Handling of LPGas



BOC (its Agents or other Representatives) Shall Not Knowingly Supply LPGas to an Unsafe Installation



Only a Licensed Gas Fitter May Install, Modify or Service an LPGas Appliance or Installation.



A fully completed Certificate Of Compliance (As a minimum Dependant Upon State Legislation) is required for all New Installations before LPGas is supplied.)



Certificate of Compliance (or equivalent) information concerning Customer Installations is to be retained in the appropriate Customer File for the life of the installation. (This information will be the subject of Inspection by Government Regulatory Authorities)



Gas Agents MUST NOT install, OR supply gas to an installation that does not comply with regulations OR is sub-standard and shall use the Customer Site Safety Checklist as detailed in Appendix 1.



Gas Agents must be able to recognise non-complying or sub-standard installations.



Gas Agents must ensure that all staff associated with the Storage, Handling, Transport and Sale of LPGas are fully trained and competent in any operations they are required to perform. Written acknowledgement of such training by staff and their employing company is required to demonstrate that all staff are in fact competent.



Gas Agents shall provide induction training for all personnel in their depot, whether staff contractors or visitors.

ALL AGENTS MUST ENSURE THAT NO CYLINDER OR VESSEL IS OVERFILLED WITH LPGas AT ANY TIME.


2.

LPGas EMERGENCY PHONE CALL

When a telephone call is received from a Customer, or other person, reporting an LPGas leak or fire it is important to: 

Remain calm,



Help the person provide all necessary information



Offer to contact Emergency Services if necessary



Ensure the person is aware of the potential risks



Ensure the site is evacuated if necessary



Ensure the emergency shut down system is activated if applicable



Ensure any control valves are closed

WHAT TO DO The person receiving a phone call from a consumer complaining of a gas leak, or more probably “the smell of gas”, should present as professional an attitude as possible. This will both re-assure the consumer and permit the Agent, or BOC st aff, to obtain the maximum amount of information prior to attendance. Agents should ensure their staff are trained in how to assess the nature of the complaint, its severity and location. Appendix A: Emergency Call Flow Chart gives a procedure that Agents can employ if they an Emergency Call.

The form in Appendix B: Emergency Phone Call Questions details the responses that should be obtained from the person making the phone call.

IMPORTANT If the situation is an Emergency and the caller has not notified the Police of the Fire Brigade then the person receiving the call should do so immediately and then notify: BOC Emergency Operator (24hr)

1800 653 572

(if an emergency only)

BOC Service (24hr)

131 262

(if not an emergency)

BOMB THREAT To assist the Agent in handling a Bomb Threat Appendix T: Phone Threat Data Card gives information and the questioning technique that is recommended by the Police in such situations.


3.

AFTER HOURS EMERGENCY PROCEDURE

ACCESS BY THE FIRE BRIGADE AND POLICE Appendix D Gas Agent Emergency Phone Number List details a form for all the relevant phone numbers that could be required in an emergency. This form should be completed immediately upon receipt of the Manual and the following actions undertaken: 

COMPLETE THIS FORM, AND REVIEW IT SIX MONTHLY TO ENSURE IT IS STILL CORRECT.



TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT IT TO THE LOCAL FIRE BRIGADE TOGETHER WITH A LABELED DUPLICATE KEY FOR THE DEPOT MAIN GATE.



TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT TO THE LOCAL POLICE AUTHORITY TOGETHER (if requested) WITH A LABELED DUPLICATE KEY FOR THE DEPOT MAIN GATE.



TAKE A COPY OF THIS PAGE AND PASS TO THE LOCAL BOC CUSTOMER SERVICE CENTRE MANAGER.

NOBODY AVAILABLE AT THE AGENT’S PREMISE Very few, if any, Gas Agents premises are manned on a 24 hour basis. I t is legal requirement that in an emergency, that either the Public or the Emergency Services should be available to contact someone in a responsible position, who can both advise and take corrective actions as necessary. Gas Agents, as well as complying to the local regulations concerning the storage and handling of Dangerous Goods (LPGas is considered a Dangerous Good in all States and Territories), should have a sign on the front gate to clearly identify all available after-hours contact details for their organisation, plus all local emergency services. The Gas Agent should discuss a hierarchy of calls that includes BOC’s 24 hour Emergency Telephone Service and the local BOC Customer Service Centre Manager.


4.

ACCIDENT/INCIDENT REPORTING

THE NEED FOR REPORTING It is a legal requirement for all Incidents and Accidents associated with LPGas at a Gas Agent’s premise or in any of their operations to be reported to BOC as soon as they are resolved. This information is assembled and the statistics reported to Government Regulators as required. Upon having an incident, the Gas Agent is to either to complete the form on the next page for minor events or contact your local Customer Service Centre for a more comprehensive form for large events.

MINOR INCIDENT REPORTS Appendix E: Minor Incident Report Form should be used for minor events or near-misses that may occur on Gas Agent or Customer premises. The proper reporting of these events will enable BOC to improve its operations by ensuring learning points are circulated within the BOC and Agent networks.

MAJOR INCIDENT REPORTS The Major Incident Form is a formal written report of the accident/incident where the accident/incident is LPG related and involves death or injury to a customer, staff member or contractor and/or significant property damage. It is a requirement that the Gas Agent shall inform the BOC Inventory Manager for their Region within 24 hours. The General Manager will then contact the BOC National Safety Manager IMMEDIATELY by phone, who will then inform the appropriate persons. If the General Manager is not available to initiate these actions the Gas Agent should contact the local Area Inventory Representative and if also not available, the appropriate State Inventory Manager. The Major Incident Form is available from the local BOC I nventory Representative.


5.

DISTRIBUTION AND DELIVERY

TRANSPORTING LPG CYLINDERS. It should be remembered that there are Federal and State requirements to be met when transporting LPG cylinders from your Depot to the Customer. The Federal Code is known as the Australian Code for the Transport of Dangerous Goods by Road and Rail . If you carry three (3) or more 45kg cylinders (or a combination of flammable gas cylinders that exceeds 250 litres – water capacity) at any one time you must carry the equipment and paperwork as detailed in Appendix F: LPG Cylinder Truck Portable Safety Equipment and Documentation to comply with these Regulations and BOC Corporate Policies. Notes: 1. If you have a vehicle larger than a utility then you should also carry an external 9kg Dry powder 80 AB (E), fitted with a weatherproof weatherproof cover. 2. Any driver should also have have received training in the the safe handling handling and transportation transportation of LPG. 3. Be aware that emergency eye-wash bottles may not be hygienic but are still required under the ADG Code. 4. The "flammable "flammable gas" diamonds diamonds must only be visible when when the vehicle vehicle is actually carrying LPG. It is an offence to display them when the vehicle is empty. 5. The side gates and tailgate should be rigid and not allow any cylinder to protrude more than 30% of its height above the gates. This means that the gates should be at least 0.9 metres high. At no time ti me should the cylinders be outside the body of the vehicle and cylinders should always be secured in position. 6. For the purposes of the ADG Code, empty cylinders cylinde rs (except brand-new and unused cylinders) are considered as full.

CUSTOMER TRANSPORT OF CYLINDERS An area of major concern is the customer who calls to pick up their cylinder(s) in a sedan or station wagon. It is imperative that this customer is not allowed to leave with the cylinder(s) lying down which contravenes clauses in AS/NZS1596 and the Australian Dangerous Goods Code (ADG Code). The cylinders must be upright and check with the latest version of the ADG Code as to what can be legally carried. The cylinder must be upright so that the safety relief valve is always in the vapour space of the cylinder. A horizontal cylinder relief valve could release liquid instead of vapour and the resultant gas cloud would be 270 times larger. Additionally there is a risk to passengers from an unrestrained cylinder moving about in the event of a road accident. The failure to comply with these requirements requirements carries very expensive penalties and being actively policed by the responsible authorities in each State and Territory. If you require any further information regarding this article contact your local BOC Management, or the Technical Management in your State.


6.

CUSTOMER INSTALLATION INSTALLATION GUIDELINES GUIDELIN ES

IS THE INSTALLATION SUB-STANDARD? The Agent / Driver should always check that t hat the installations they are delivering to meet the current legal and BOC requirements. The Manual contains quick check sheets have been prepared as simple memory joggers, but cannot cover all details. Experience and common sense is therefore essential.

FUNDAMENTAL RULES 

ONLY A LICENSED LICENSED GAS GAS INSTALLER INSTALLER (FITTER) MAY INSTALL, MODIFY OR SERVICE AN LPGas INSTALLATION OR APPLIANCE



AGENTS AND THEIR THEIR STAFF STAFF AND/OR CONTRACTORS MUST NOT INSTALL A SUBSTANDARD INSTALLATION



AGENTS AND THEIR THEIR DELIVERY DRIVERS MUST MUST BE ABLE ABLE TO RECOGNISE A SUBSTANDARD INSTALLATION



AGENTS MUST NOT SUPPLY LPGas TO A SUB-STANDARD SUB-STANDARD INSTALLATION PREVIOUSLY SUPPLIED BY AN OPPOSITION COMPANY.

WORK ON CUSTOMER INSTALLATIONS Suitably trained and authorised BOC and Contractor personnel are permitted to make changes to customer installations. These changes may include: 

Changing Meters



Changing pig tail piping and/or hoses.



Changing regulators and/or over protection protection devices adjacent adjacent to the LPGas storage vessel, and/or



Shortening or lengthening lengthening the consumer pipe pipe work at the first stage regulator regulator by up to 3 metres

Personnel performing these task shall complete the competency requirements requirements and be approved as per the details in Appendix Z1 Changing Consumer Equipment .

DELIVERY TO “NEW TO INDUSTRY” I NDUSTRY” CUSTOMERS LPGas is not supplied to a customers premise until the customer’s installing plumber supplies details of Compliance for the work; a copy of which is retained in the customer file while connected.

CODES AND STANDARDS In addition to the fundamental rules detailed above, any installation must comply with the relevant Codes and Standards as amended from time to time. 

Australian Standard AS/NZS 1596 - Storage Storage and and Handling Of LPGas



Australian Standard AS5601 - Gas Installations.



Australian Standard AS3814 - Industrial Industrial and and Commercial Commercial Gas Fired Appliances Appliances

GAS AGENT LPG MANUAL It is not the intention of this Manual to duplicate the information as detailed in the above, but to ensure that the Agent is fully aware of where this information is detailed, and the procedures to be followed. Should the Agent have any technical queries however, then he/she should immediately contact either his local Customer Service Centre Manager or the State Technical Manager for clarification. A description of typical tank and cylinder locations and typical tank ventilation and access provisions are however, detailed in Appendices– which are reprints of the appropriate clauses of AS/NZS 1596 ( Appendix G & H: AS/NZS1596 2002 Appendix J ) and AS5601 (Appendix I: AS 5601 2002 Appendix J ). ).

LOCATION ISSUES In addition to the problems involved in the actual positioning of the LPGas equipment, the Agent should also be aware of other factors and installations of equipment that may result in positioning issues between LPGas and the other services. Such services may include: Renovations to Premises  Installing Incinerator   Installing Barbecues Installing New Drainage  Installing Outdoor Lighting  Installing a hot water system   Installing an air-conditioning air-conditioning plant

WHAT IF THE INSTALLATION IS SUB-STANDARD Due to changes in Customer properties Agent Personnel must inspect every site when they are delivering any LPGas. If the installation is sub-standard or has a leak that cannot be immediately fixed by a licensed gas fitter, then the Customer should be contacted if possible at the time of delivery and informed that the installation is no longer up to the required standard. (Appendix K: Customer Site Safety Check List ) The Customer must be informed by letter, that no further f urther gas deliveries will be made until the situation has been remedied. ( Appendix K: Draft Letter for Customers) There may be occasions when the Customer will refuse to initiate corrective actions, and states that he/she will take their t heir business elsewhere. Should this occur, then the Agent may complete the f ollowing letter justifying his actions, and send it immediately to the following Government Regulatory Authority (as appropriate). (Appendix L: Draft Letter for Authorities) Wherever possible, photographs photographs or a sketch illustrating the problem should be enclosed with the letter. Queensland

Local Dept. of the Gas Operations Branch of the Department of Mines, Resources and Energy.


7.

DEALER PREMISES SAFETY

Gas Agents are required by Government Regulation in all States to provide a Safe Place of Work for all their staff and for Customers to enter. Special Precautions are required regarding LPGas, its storage and handling. Appendix M: Agent Emergency Equipment Checklist and Appendix N: Agent Premises Safety Checklist , offer advise to Agents about the correct equipment, its maintenance and recording of its condition.

UNDERSTANDING SUPPORT IN THE LOCAL COMMUNITY Agents should understand the Emergency Support that is available in their immediate community. Appendix D: Emergency Response Phone Numbers gives a form for Gas Agents to complete and keep by their telephone to allow easy access in the event of a site emergency.

8.SELF EXCHANGING CUSTOMERS Agents are required by Government Regulation and BOC Standards to provide information to self-exchanging customers on all aspects of the storage and handling of LPGas. Details of: Manual Handling of cylinders   Transportation of LPGas cylinders Compliant and safe installation of cylinders to be used  Storage and handling of both full and empty cylinders  Must be provided to a self exchanging customer every time they collect new cylinders BOC has prepared an information sheet ( Appendix Y: Helpful Instructions And Recommendations for Customers Self-Exchanging LPG Cylinders ) which should be given to such customers every time they are sold 45 kg or larger cylinders.


9.

FIRST AID INFORMATION

MATERIAL SAFETY DATA SHEET (MSDS) Every supplier of Dangerous Goods in Australia is required to provide a copy of the MSDS to any Consumer, Emergency Service Personnel, Medical Practitioner or Regulatory Authority Staff Member as they request. Also for all non domestic customers the supplier must supply a copy of the MSDS on, or before, the first delivery of the Dangerous Good. LPGas is defined as a Dangerous Goods and therefore these rules apply to its sale and supply. Appendix S: LPGas MSDS should be provided as above on all occasions.

FIRST AID KIT The provision and maintenance of a first-aid kit on the Agent’s premises is a statutory requirement, required to enable immediate first-aid treatment to be given to minor injuries, such as: abrasions, burns, minor cuts and eye irritations. This should minimise infection of the wound, which could lead to possible complications.

SERIOUS ACCIDENTS It is advisable (and may be a Statutory requirement if the Company is large enough) to have a Dealer staff member trained in first-aid on the premises, but if one is not available, then it is important that staff are aware that untrained persons must not be allowed to attempt treatment of; Cardiac arrest   Broken or dislocated limbs The swallowing of poisonous products  Severe injuries or burns to the body  In all such cases, qualified help should be obtained from the people/organisations as listed in the Emergency Phone Numbers section.

LPGas RELATED ACCIDENTS In addition to the general site first-aid instructions which should be present, the f ollowing actions should be applied to LPGas related accidents; Exposure to LPGas (Asphyxiation)

Remove the person to the fresh air, lay down and rest. If patient is not breathing, make sure the airway is clear and apply artificial respiration. Oxygen may only be given under the supervision of a trained person. Keep the person warm and call for professional help. Contact with Eyes

Hold the eye(s) open and wash continuously with tap water for at least 15 minutes. Transport the person to a doctor or hospital. Contact with the Skin – COLD BURNS

Immediately remove all clothing that is damp or wet with LPGas and wash the affected area with plenty of tepid (tap) water to prevent frostbite. Transport the person to a doctor or to hospital.

GAS AGENT LPG MANUAL Appendix T: Super Cold Contact Injuries Data Sheet gives First Aid information for Cold

Burns and Appendix U: Hospital Information Sheet gives specialist information to professional medical providers. Both sheets should be available to all staff should a Cold Burn have to be treated, either on site or off-site. Note: IT IS STRONGLY RECCOMMENDED THAT APPENDICES P & Q ARE PHOTOCOPIED, LAMINATED AND THEN PLACED AS FOLLOWS: IN EACH VEHICLE TRANSPORTING LPG ON THE CYLINDER FILL DOCK NEAR OR WITHIN THE OFFICE FIRST AID CABINET

INSTRUCTION TO AGENT STAFF, DRIVERS AND CUSTOMERS HANDLING LPGas In addition to the above information, each LPGas tanker or cylinder delivery driver should be given a copy of the LPGas Properties Instruction sheets included in this Manual. ( Appendix W: Properties of Liquefied Petroleum Gas and Appendix C: Hazards of LPGas )


10.

TRAINING

RESPONSIBILITIES The Gas Agent is responsible for overall safety on his or her site and for all work activities associated with the storage and handling of LPGas ensuring the use of the relevant safety procedures and correct equipment in all activities.

AGENT’S MANUAL This Manual has been produced to assist in the initial training of the Agent Management and then it is the responsibility of the local management to train their staff and contractors etc. The Manual is not intended to be more than a general safety handbook and it is important that the safety aspects contained in it along with the requirements of relevant Codes and Standards are integrated into the work instructions and overall safety practices of the Agent’s operations.

WHO TO CONTACT WITHIN BOC FOR INITIAL OR REFRESHER TRAINING Queensland

Your BOC Inventory Representative

HANDS-ON TRAINING, ENSURING COMPETENCY In addition to reading this Manual, it is important that staff are shown all emergency equipment and given hands-on experience in its use. Dealer Management (Principals) should regularly inspect the activities of all their staff to ensure they are competent to perform task they are required to perform. Additional training should be given to staff that do not display sufficient competency or safety understanding of any activity.

UPGRADING OF INFORMATION This Manual will be periodically updated, but it is important that any new regulation or change affecting safety practices is recorded and implemented immediately. Any suggestions or recommendations for improvement of this manual should be discussed with your local BOC Customer Service Centre Manager for possible inclusion in the next issue.

DECANTING OF LPGas If undertaking decanting, contact the local BOC Customer Service Branch Manager for a copy of the “BOC LPGas DECANTING INSTRUCTION AND TRAINING MANUAL.”


11.

ACKNOWLEDGMENT OF RECEIPT OF MANUAL

It is important that the Agent completes the acknowledgement forms as detailed in Appendix AI Acknowledgment Of Receipt Of Manual Copy To Be Returned To BOC , and returns the BOC form to the following: Queensland / NSW/ACT

Copy to Inventory Manager - Northern Copy to Local Inventory Representative

And retains a copy for the Agent as in Appendix AII Acknowledgment Of Receipt Of Manual Copy To Be Retained By Agent


APPENDIX A: Emergency Call Flow Chart


APPENDIX B: BOC LPGas EMERGENCY PHONE CALL QUESTIONS TO BE ASKED QUESTION

COMMENTS

NAME STATUS (OWNER, NEIGHBOUR ETC). ADDRESS NEAREST LAND MARK TELEPHONE NUMBER: HOME: MOBILE:

  

KEEP IN MIND THAT IF CONSUMER HAS TO EVACUATE HOW CAN YOU CONTACT THEM?.

HOW DID YOU IDENTIFY YOU HAD AN ESCAPE,



“HEAR”, MAY BE GAS PASSING THROUGH REGULATOR, “SEE” MAY BE A VERY SERIOUS ESCAPE

SMELL - HEAR - SEE



WHERE IS THE LEAK OR SMELL? IF INSIDE

  

IF OUTSIDE



TURN GAS OFF AT CYLINDERS OR TANK ISOLATE POWER AT METER / SWITCH BOX OPEN ALL DOORS AND WINDOWS KEEP EVERYBODY AND PETS OUTSIDE AND AWAY FROM THE LPG STORAGE UNTIL HELP ARRIVES TURN GAS OFF AT CYLINDERS OR TANKS

ANY PROBLEMS ON SITE?  ACCESS  LOCKED GATES  PERSONS WITH LIMITED OR NO PHYSICAL  MOBILITY

Note: It is mandatory to capture any equipment failure or incidents involving LP Gas and forward this information to BOC as soon as the Incident is resolved. This information is assembled by BOC for reporting Government Authorities as is required by Legislation. Reporting to BOC should utilise the Form – Minor Incident Report – within this Agent, Agent & Dealer Manual.


APPENDIX C: HAZARDS OF LPGAS LOW TEMPERATURES LPGas, by its rapid vaporisation and consequent lowering of the temperature, can cause severe frost burns. These can occur by contact of liquid LPGas with the skin. Protective clothing such as gauntlets and goggles should be worn by operators when there is any possibility of contact with liquid LPGas.

DIZZINESS Vaporised LPGas can cause dizziness, drowsiness or suffocation if inhaled in moderate concentrations; in large concentrations asphyxiation can occur due to the exclusion of oxygen. Refilling operations should not therefore take place within an enclosed area, or within an enclosed part of the transporting vehicle e.g. within a van or station wagon or within a luggage or passenger space.

FIRE AND EXPLOSION There are three important facts that must be understood about discharges of LPGas. The first and most obvious fact is that LPGas is flammable. Second, is that any discharge of LPGas can spread and over a period of time and a small leak can result in LPGas being spread out over a large area. This is especially true with discharges of liquid LPGas, and when releases to the atmosphere, LPGas will boil off and expand to approximately 270 times its original volume. Because LPGas vapour is heavier than air it may flow along the ground or through drains and will sink to the lowest level of the surroundings and under still air conditions the dissipation of accumulated vapour may be slow. The flammability range of the gas is approximately 2% to 10% by volume air. A small proportion of gas in air can therefore give rise to a flammable mixture which can typically be ignited by one of the following sources of ignition:-

GAS AGENT LPG MANUAL  Sparks from static electricity



Electric equipment & welding operations



Friction





Tearing of metal

Electrical equipment i.e. lawn mowers or vending machines



Impact



Catalytic action and lighting of cigarettes



Compression



Naked flames


APPENDIX D: AGENT EMERGENCY PHONE NUMBERS

OPERATING COMPANY'S NAME:

Contact

AGENTS NAME ALTERNATIVE PHONE NO ALTERNATIVE PHONE NO FIRE BRIGADE POLICE AMBULANCE LICENSED GASFITTER DELIVERY DRIVER ELECTRICIAN BOC 24 HOUR EMERGENCY NON-EMERGENCY (GENERAL) DOCTOR Other Other Other

Phone

After Hours

? ? 000 000 000 WORK: WORK: WORK:

? ? Local Local Local A/HRS: A/HRS: A/HRS:

1800 819 783 131 262 WORK: WORK: WORK: WORK:

A/HRS: A/HRS: A/HRS: A/HRS:

Please confirm these numbers on a six monthly basis.

Date of last update........................................................... Copy with key to Fire Brigade Copy passed to Police

on:............................................................ on:............................................................


APPENDIX E: BOC MINOR INCIDENT REPORT Type of Business

Reported by

Incident Date

Location

Time

LPG Container Type

Phone No

State

LPG lost in litres

LPG Capacity

Liquid or Vapour

Exchange Cylinder

9 kg

5-10 kl

Liquid

Insitu Cylinder

18 kg

10-20 kl

Vapour

45 kg

20-50 kl

Liquid and Vapour

Above Ground Tank Forklift Cylinder LPG Tanker/Cyl. Truck N/A

90 kg

50

190/210k g

Other

1-5 kl

N/A

Personal Injury

Yes

N/A

kl

Injury Type

No

Injury Details

Property Damage

Yes

Treatment

Other N/A

Cold Burn Hot Burn Cut Crush Back

No

Damage Details

Yes

No

Fire Brigade attended

Fire Involved

Yes

No

Police attended

Yes

No

Ambulance attended

Yes

No

Media attended

Yes

No

Yes

No

Yes

No

Statutory Authority 0attended No outside body involved

Activity Transport Depot Decanting Automotive

Did safety devices work as expected?

Possible causes

Domestic Industrial Leisure Dispensing

Human error Equipment failure Wear and tear Vandalism

Static electricity Non LP Gas related

Details of Incident

Additional Comments

Yes

No N/A

Remedial Action

Additional Comments Entered

Yes

Minor First Aid Medical Hospitalised Fatality N/A

No

Equipment / Manufacturer Model No Size Equipment Type Safety valve

Hose

Pump

Isolating valve

Tank

Compressor

Regulator

Cylinder

Other

Age or condition

Completed Incident Report should be reported to BOC Inventory Manager: Phone 07 3212 XXXX and then Fax to: 073212 XXXX


APPENDIX F: PORTABLE SAFETY EQUIPMENT AND DOCUMENTATION FOR VEHICLES CARRYING LPG CYLINDERS The following portable equipment and documentation should be carried on all Contractor Cylinder Trucks and Utility Vehicles to meet the Australian Dangerous Goods Code and BOC requirements when carrying Class 2.1 cylinders with a total water capacity of 250 litres or greater. 1

OFF

Flameproof Electric Torch (Note 2)

1

OFF

Emergency Eye-Wash bottle (Note 4)

1

PAIR

Thermal Gauntlets

2

PAIRS

1

PAIR

Goggles or face shield

3

OFF

1

OFF

Double sided reflectors to AS.E.38 Dry powder extinguisher as per the ADG Code (60B recommended): (Note 15)

1

OFF

Emergency information holder containing (Notes 8 and 9)

TUF DUK Gloves or preferred equivalent



1

1

OFF

OFF

Daily Shipping documentation to the ADG Code

Document holder containing: (Note 5) 

1 copy BOC Safety Data Sheet

 

1 copy BOC Super Cold Contact Injuries Data Sheet 1 copy Contractors Public Liability Insurance Certificate of Currency (for current year)



Emergency Contact Phone Numbers (Note 10)

First Aid Kit containing (as per State legislation)

Notes:

1. This label must firmly be attached in a conspicuous position and be visible and readable from OUTSIDE the vehicle. 2. Torch MUST be working at all times (spare batteries shall be carried in the cab as failure of this torch to work could result in a fine). 3. See Safety Information No. 13 and check for wear on frequent basis. 4. Use of the eye-wash bottle could potentially lead to an eye infection. Required under ADG6 but not under ADG7. Check with your state technical manager as to which version of the ADG Code is applicable in your state. If ADG 7 applies, then discard this item. 5. The eye stream bottles should be of a minimum 15ml capacity (30ml preferred) or a sealed container of minimum 200ml capacity. 6. TUF DUK gloves are recommended as these have proved durable during service. Should the branch prefer another type of glove however, this is acceptable subject to the approval of the National Transport Manager. 7. Not legally required for certain approved brake configurations, but must be supplied as back-up unless agreed otherwise by the BOC Tanker Group should the tanker be transferred to another Customer Service Centre which delivers to hilly areas. 8. An emergency information holder: Of a size and shape suitable for carrying emergency information and document; and o Marked with the words “emergency procedure guides” or “emergency information” in o red letters at least 10 millimetres high on a white background.

GAS AGENT LPG MANUAL The emergency information holder must be securely placed on a road vehicle. On the inside of the driver’s door of the cabin; or o If the construction of the vehicle does not allow the holder the be attached to the o door – in a conspicuous position adjacent to the door or behind the drivers head. 9. DO NOT place any other items and / or paperwork in this holder or the driver could be personally liable for a minimum fine of $500.00. 10. The Emergency Phone Numbers need only include the 1800 819 783 number and other numbers relevant to the branch and region. 11. This holder should be a flexible plastic type holder stored in the vehicle’s internal storage cabinet or else in a position easily accessible but protected from damage. 12. Contents to be in a solid plastic container (Click Clack or equivalent). 13. Contents to be stored in a solid plastic container (Uneedit or equivalent). 14. 2 pairs of full cover cotton overalls shall be carried as these are required to be worn when undertaking Tanker-to-Tanker transfers, loading at the Cavern and Dandenong, loading at other companies depots, etc. 15. Only one DP extinguisher required up to 10,000L capacity and all extinguishers to be located as per ADG7. 16. To be supplied with weather-protective cover. Contact the BOC Transport Manager for the correct wording to be entered in log books re where a vehicle is operating from / parked and for Basic Fatigue Management (BFM) requirements.


APPENDIX G: AS1596 Please ensure this is the latest copy of the Australian Standard AS/NZS1596 – before relying on this Appendix – these pages are from 2008 version



APPENDIX H: AS1596 Please ensure this is the latest copy of the Australian Standard AS/NZS1596– before relying on this Appendix – these pages are from 2008 version







Page 35 of 74










APPENDIX I: AS5601 Please ensure this is the latest copy of the Australian Standard AS5601 – before relying on this Appendix– these pages are from 2004 version

4








APPENDIX J: CUSTOMER SITE SAFETY CHECK LIST Item

Result

To be checked each visit 

Check that stick-on info: card is up-to-date.



Check for leaks using “soapy water”



Check cylinders clear of plants, roots. etc;



Check system has been correctly installed.



Check in-situ cylinders are “in-test.”



Check distances from openings into building.



Check distances from drains.



Check distances from vents (as in cavity brickwork)



Check distances from any ignition source, including electricity meters and lights.



Check distances from exterior hot water systems and A/C plant



Check location as to building alignment



Check location as to spa/swimming pool and associated equipment.



All opening into a building must be  1m horizontally from nearest cylinder.



Is there 150mm between the top of the cylinder valve and the bottom of the window opening.



Are the cylinders not on firm level base (concrete or brick regardless of surface type and 25mm aboveground level)



Can the cylinders be struck by manoeuvring vehicle and have inadequate vehicular protection.



Is there adequate securing against flooding, dislodgment etc.



Will the discharge from the relief valve impinge on an adjacent cylinder or adjacent buildings.



Is the flexible piping < 600mm long



Is there dry grass, oily rags, paper, rubbish build-up etc; < 1meter off the nearest cylinder.

Note: A rigorous application of the above may well be impracticable, but it is expected that a Agent will be very familiar with each customer site, and will be aware of a site that is, or has been modified. New sites, or sites with evidence of building work should always be checked.


APPENDIX K: DRAFT LETTER - NOTIFICATION TO CUSTOMER OF NON-COMPLYING INSTALLATION Normal letterhead of Agents Company Trading Name, Address and Phone Number

Consumer Name and Address

Customer Number:

Dear Sir/Madam, For your safety (***Agent’s Name***) has carried out a routine safety inspection on your LP Gas installations as required by Legislation and found that this installation no longer conforms to the latest Government Regulations and their referenced Codes & Standards.

Reason why it does not conform ................................................................ ................................................................. We regret that due to Government Regulations we cannot supply LPGas to your installation until the above mentioned problems have been addressed and the Compliance Certificate covering the alterations is received by our Company. Our Company can supply you with the names of licensed installers who can quote on the above work or we can supply a quotation should you so desire. Thank you for your co-operation and please contact us if you require clarification on this matter.

Yours faithfully,


APPENDIX L: DRAFT LETTER - NOTIFICATION TO REGULATORY AUTHORITY OF NON-COMPLYING INSTALLATION Normal letterhead of Agents Company Name, Address and Phone Number.

Energy Safe Victoria (or other Authority in States other than Victoria) (Local Address) Attn: (Applicable local Manager) Dear Sir, Re: - LPGas Installation/Name and Address We wish to inform you that we are discontinuing supply to the above consumer for the following reasons: ...............................…..................... ....................................................... ........................................................ Enclosed is a copy of our letter to this Consumer and their reply to same/the customer has not responded to date.

Yours faithfully,

** Photographs/Drawing of the installation should be forwarded with this letter.


APPENDIX M : AGENT PREMISES EMERGENCY EQUIPMENT CHECKLIST (MINIMUM) The following list refers to a facility that contains both bulk and cylinder supply. Final direction on emergency equipment is defined in the appropriate Australian Standard 

DRY CHEMICAL EXTINGUISHERS: MINIMUM SIZE 9.0KG : MINIMUM QTY: AS PER STANDARDS



19MM (min) FIREWATER HOSE (PERMANENTLY CONNECTED)



DELUGE FIXED SPRAY SYSTEM (WHEN FITTED)



REMOTE SHUT-OFF BUTTONS



RELIEF VALVES AND WEATHER PROTECTION COVER ON TANK



EMERGENCY SHUT-OFF VALVE UNDER VESSEL



EMERGENCY SHUT-OFF VALVE AT TANKER LOADING POINT (REMOTE FILL)



MANUAL ISOLATING VALVE NEAR VESSEL



MANUAL ISOLATING VALVE NEAR TANKER LOADING POINT (REMOTE FILL)



PROTECTIVE GLOVES AND GOGGLES



HYDRANTS HOSE AND COMBINATION JET/SPRAY NOZZLE AT EACH HYDRANT (when fitted)

REQUIRED NOTICES 

INSTRUCTION SIGN ADJACENT TO CYLINDER FILLING POINT



EMERGENCY SIGN AT EACH REMOTE SHUT-OFF POINT



FILLING INSTRUCTIONS SIGNS



EMERGENCY PROCEDURES NOTICE AT CYLINDER FILLING POINT



STOP ENGINE NO SMOKING SIGN AT CYLINDER AREA



EMERGENCY PROCEDURES NOTICE IN OFFICE



FLAMMABLE GAS DIAMONDS **



FLAMMABLE GAS STRIP DECAL **



NO SMOKING STRIP DECAL **



EMERGENCY RESPONSE DECAL **

NOTES: 

The above equipment will vary at each Agents premises and it’s very important that the above list is modified on site and updated where applicable.



The notices marked ** should be located on gateways. all public frontage fences and on cylinder storage platforms.



Additional signs may well be required to comply with state legislation etc: Check with your local statutory authority and Fire Brigade.


APPENDIX N: AGENT PREMISES SAFETY CHECKLIST It is important that the Agent has a safety checklists for their own premises and those of the customers. It is very important that the remote shut-down buttons or levers are operated daily, as non-testing of this protection system may cause the valves to stick in the open position. ACTIVITY

Inspect fire extinguishers and place in nominated position

FREQUENCY

Daily (at opening of site)

Inspect hoses for water, cuts and abrasions Inspect pumps, connections and nozzle for leakage Check condition of instruction and warning signs Check that water hose or hydrant system operates Remove rubbish around site Push remote shut-off button and check that valves have Daily (at closing of site moved to closed position Weekly Check condition of protective gear and equipment Check flexible electric leads, cables and fittings Operate deluge water spray system (if fitted) and keep record of test.

Monthly

Formally check and record that all above equipment is satisfactory and that staff have received induction and any more specific training as required.

Annually

Arrange inspection/recharging of fire extinguishers

Half-Yearly

Check and update emergency phone numbers Cut grass around tank(s) and site

As required



APPENDIX P: MSDS HANDIGAS LPG Please ensure the latest copy of the BOC MSDS for LPGas is obtained from BOC





APPENDIXQ: SUPER COLD CONTACT INJURIES DATA SHEET

INSTRUCTION TO DRIVERS AND CUSTOMERS First-Aid Procedures for Dealing with Super Cold Contact Injuries o

Contact temperatures are usually below -30 C and tissue contact at this temperature results in snap freezing of the affected area causing damage similar to a heat burn. Also, unprotected parts of the skin which come in contact with equipment at below zero temperatures may stick fast and then flesh may be torn on removal. o

As Liquefied Petroleum Gas (LPG) has a boiling point of -42 C, direct bodily contact with LPG in its liquid state must be avoided, as the above type of injury could occur. Other examples of liquefied gases are liquid nitrogen, oxygen and argon which have boiling points o below -183 C. Immediate Treatment

1. Remove any clothing splashed by LPG and place injured person (or self) in a warm area as soon as possible. 2. Cold injuries must be rapidly rewarmed to body heat. Do not allow to thaw slowly. 3. Exposure Area Small Exposure: Foot, leg, hand o Bathe affected part with warm water (NOT HOT) preferably 33-35 C, immersing if possible. Large areas: Truck or multiple areas Immerse in bath of warm water preferably 33-35oC. (If tepid water unavailable, tap water will do, but take care as prolonged immersing may cause a cooling hypothermia.) Eyes: Immediately hold eyes open and wash continuously with water for 15 minutes. Seek medial attention. Thawing of the frozen tissue can cause intense pain and shock may occur. 4. Loosen any article of clothing that is not frozen but may restrict blood circulation or respiration. 5. Gently cover or drape injured area with dry, sterile dressings or sheet. Do not restrict blood circulation. 6. Give warm non-alcoholic liquids. 7. Seek medical attention for all but the most superficial "frostbite" injuries. DO NOT apply direct heat or cold such as heat lamps, hot water, snow or ice to the affected parts Take this information card with you to the Medical Centre or Hospital


APPENDIX R: HOSPITAL INFORMATION SHEET

Recommended Procedure for Treatment of Super Cold Contact Injuries NOTE: This is NOT a heat burn and the patient has been splashed by Liquefied Petroleum gas in its liquid state, at a probable temperature of -42oC. Super cold temperatures causing this injury are usually below -30oC and tissue contact at this or lower temperature results in snap freezing of the affected area without intra-cellular fluid crystallisation occurring.

Local pain usually gives warning of freezing but sometimes no pain is felt, or is short-lived. Frozen tissues are painless and appear waxy, with a pale yellowish colour. Thawing of the frozen tissue can cause intense pain and shock may also occur. Do not delay the warming process - such injuries must be RAPIDLY returned to body heat.

Treat for hypothermia if present. o

o

Immerse the affected area in a bath of 22 to 35 C. (Do not exceed 35 C.) Maintain at this temperature. Use a heating blanket or mattress if available. Administer adequate analgesic cover. If serious, commence warm IV therapy to assist thawing process. Once rewarmed, treat as for thermal burn. Use non-adherent dressings, e.g. Bactigras wrapping, Vasgauze or other dry non-adherent dressings. Full extent of damage may be delayed up to 48 hours (skin may look normal after thawing). It is recommended that admission for observation be undertaken if there is any diff iculty in assessing the extent of tissue damage. For further information, please contact your State Burns Unit: NSW

Concord Hospital

Phone:02 9767 5000

VIC

Alfred Melbourne

Phone: 03 9276 2000

QLD

Royal Brisbane

Phone:07 3636 8111

SA

Royal Adelaide

Phone:08 8222 4000

WA

Royal Perth

Phone:08 9224 2244

NT

Royal Darwin

Phone:08 8922 8888

TAS

Royal Hobart

Phone:03 6222 8308


APPENDIX S: PROPERTIES OF LIQUEFIED PETROLEUM GAS The term Liquefied Petroleum Gas (LPGas) is applied to certain combinations of hydrocarbons such as butane, propane, iso-butane, propylene, or butane/propane mixtures. LPGas is unique among the commonly used fuels in that under moderate pressures and at normal temperatures it can be transported and stored in a liquid form, but when released at atmospheric pressure and at ambient temperature it vaporises and can be handled and used as a gas. Whether LPGas is in the liquid or vapour state depends on two physical factors pressure and temperature. In Australia, LPGas is obtained from either the refining and cracking of crude oil in petroleum refineries or as a product of natural gas streams LPGas is usually marketed as either propane or butane or a combination of both, the composition of the product being dependent upon the source and state regulations. LPGas is colourless, non toxic and odourless but, before transporting and marketing, odourant (ethyl mercaptan) is added to assist detection by smell. All normal atmospheric temperatures and pressures, LPGas is a gas which is heavier than air with commercial butane in the vapour phase being about twice as heavy as air, while commercial propane is 1.5 times as heavy as air. Then liquefied under pressure, the density of the liquid is approximately half that of water. LPGas when vaporised leaves little or no residue. LPGas is non-corrosive to steel and generally to copper alloys or aluminium. Precautions against corrosion may be necessary if certain aluminium alloys are used. LPGas has no lubrication properties and this fact must be taken into account when designing plant for the handling of LPGas, such as pumps and compressors. While LPGas is colourless in the liquid and vapour phases, it is possible to see an escape of LPGas. This results from the cooling effect on the surrounding air causing condensation and even freezing of the water vapour in the air. LPGas gases are excellent solvents of petroleum and rubber products and special pipe joint compounds and rubber substitutes are available for use in the distribution systems.


APPENDIX T: PHONE THREAT DATA CARD


APPENDIX U: HELPFUL INSTRUCTIONS AND RECOMMENDATIONS FOR CUSTOMERS HANDLING BOC LPG CYLINDERS PLEASE READ THESE CAREFULLY

ON THE BOC YARD Pick up or return of a cylinder requires access to a hazardous area: Children must remain in the vehicle.   An BOC representative must be in attendance when any cylinder is removed or returned. TRANSPORT – LOADING AND UNLOADING LPG Cylinders are heavy and care must be taken at all times when handling them to avoid hurting yourself: Park the vehicle as close to where you want the cylinder as possible, this removes most  of the need for lifting and moving Two (2) people may be required to move the cylinder onto/off the vehicle  Never attempt to lift a larger cylinder on your own 

All cylinders must be carried upright and be safely secured when transported in any vehicle: They must not be laid down,   Only one 9kg cylinder may be carried inside the vehicle – including the boot, All other cylinder must be transported in the open - this means only a ute, tray truck or  trailer with a head board can be used to carry 45 kg cylinders. A maximum of 2 x 45kg (or equivalent) cylinders may be carried on vehicle before it  becomes a placarded load (ask for details) Similar care should be taken when unloading the cylinder :  Carefully slide the cylinder off the vehicle and either hand trolley or roll it on its foot ring to place it,  Always use a hand trolley to move and place larger cylinders BEFORE CONNECTING Visually inspect all the fittings:  Hoses. regulator, threads, nuts, pipework and base slab should all be checked for splits, wear, kinks or other damage, Take care not to kink the copper connection pipe (if fitted),  Check that all threads are clean, and  There is no obvious obstructions in any hose or pipe, such as dirt or insects.  CONNECTION AND USE Re-connection of the cylinder is the opposite of the r emoval: LPG cylinders should only be connected to fixed installations that have been installed  and certified by a licensed Gas Fitter, All LPG fittings have a left-hand, internal thread (the opposite to conventional threads)  and they are tightened by turning anti-clockwise (clockwise undoes the fitting),  when connected and tight, check for gas leaks by carefully opening the cylinder valve and spraying all connections with a mixture of detergent/water, keep flame away when checking for leaks, IF YOU FIND A LEAK IMMEDIATELY TURN THE CYLINDER OFF. Check and tighten  all connections again and if the leak continues, turn off the cylinder and get a licensed Gas Fitter to check the installation, Always turn the gas cylinder off when the LPG is not going to be used for a period of time  EMERGENCY INFORMATION IS AVAILABLE FROM BOC ON 1800 653 572 – 24 hours IF IN DOUBT ASK, CONTACT YOUR GAS FITTER/PLUMBER OR BOC


APPENDIX V: TYPES OF FIRE EXTINGUISHERS

Qld Lpg Manual

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