Heather Smith Mobile Phone: 804-201-0598 Secondary Phone: 804-598-9446 E-mail: OBJECTIVE I am currently looking to expand my extensive knowledge of Quality Assurance, Te sting and IT skills while being challenged at the same time. 8+ years experience in QA management, 10 years experience in QA and testing. I have been a member o f Mensa since the age of 9 and love to be constantly challenged. I am looking fo r a company that is stable as well as can fulfill my need for mental stimulation . I would prefer a management position in QA but would also like to be part of a team focused environment. I do not know how to do anything without giving 110% and would like a company that appreciates this philosophy in their employees. * * o o o o o o o o o
14 years experience in writing test plans, test cases and test scripts 14 years experience in manual testing XML Batch file testing Oracle/relational database integration Black/White box Object Oriented GUI/Web based applications Middleware Legacy system integration Querying back end
WORK EXPERIENCE Program IT Test Manager May 2010 - present WellPoint, Inc | Healthcare Services Worked on several projects dealing with the migration of both pharmacy and medic al claim systems from Anthem and Blue Cross to ESI (Express Scripts) including M edicare (Runout, and Implementation) and the end of the year 1/1 readiness proje ct. The above projects involved solid knowledge of SDLC and detailed testing of 2009 and 2010 benefits as well as all of the new 2011 benefits as part of the 1/1 Re adiness project. During Runout, all of the DHL files (members and eligibility) w ere loaded from 2009 and 2010 which had to be tested against the 2009 and 2010 b enefits. Implementation entailed eligibility, accums, COB files, regression test ing, data history load (DHL), benefit build out, and all of this for both SIT an d UAT. Eligibility files were sent, then accums files were sent, claims were key ed against those files, and files were sent back to be validated. Those files we re then sent to Finance and Data Warehouse for final validation. I was responsib le for the overall testing of these projects. I had approximately 100 people rep orting to me, each a lead of their own area. I created daily status reports that went to upper management detailing the percentage complete in each area, risks and issues that had arisen and strategies to deal with them. I also created the daily defect report for each area, highlighting the most critical ones and the p ath to getting them resolved. The Medicare project alone affected approximately 1.8 million members. QA Analyst November 2008 - May 2010 Unisys Corporation | Richmond, VA Computer Software Performed testing, business side relation, reports to upper management, wrote te
st scripts, kept detailed defect reports Performed liaison duties between business SME's (Subject Matter Experts) and te sting testing during and after requirements gathering and test script writing, w rote and maintained test scripts in RMT (Rational Manual Tester), wrote and perf ormed complex SQL queries on several databases in order to acquire data needed f or test script execution, updated management with testing status on both a daily and weekly timeframe, wrote and updated defect matrixes for upper management re porting, created testing documents on writing test scripts from requirements, wo rked closely with business side before, during and after testing phase of projec t to maintain customer satisfaction. System Test Lead February 2008 - November 2008 Circuit City Stores, Inc | Richmond, VA Computer/IT Services * Performed code promotions and installs for 5 different test environments, main tained code integrity within PVCS, led release efforts for Circuit City Direct ( website), wrote test plans, wrote and executed test cases, updated outdated docu mentation to current QA standards and compliance methodologies, coordinated some 5-10 test analysts for contents within any given release, wrote testing/release schedules within MS Project, updates training documentation on testing methodol ogies for incoming employees. I was laid off as a part of a RIF to avoid filing for Chapter 11 bankruptcy. QA Analyst - Master Level January 2008 - February 2008 GCI - Capital One | Richmond, VA Computer/IT Services Tested statementing and letter integrated systems, prepared training material fo r onboarding employees. Current position is being outsourced on March 1, 2008. QA Project Manager May 2007 - September 2007 City of Richmond | Richmond, VA Government and Military Developed, managed and led all testing efforts for the implementation of the new Intergraph Computer Aided Dispatch (CAD) software program for the 911 center wi thin the City of Richmond. Created the main test plan along with detailed test c ases in order to validate customizations made to the base product. Worked with P olice, Fire, EMS and Operations personnel in order to find the best method of im plementation as well as specific test scenarios to execute. Assisted in training dispatch personnel in intricacies of the software. Assistant IT Manager February 2006 - March 2007 Affinion Loyalty Group | Richmond, VA Computer Software Responsible for managing multiple large projects (usually 7-8 at a time) from a testing perspective including functional, technical and requirements gathering a nd validation, test plan writing, and test case review. Managed 9 people within QA department as well as coordinated and oversighted the supporting development and infrastructure teams. Assisted IT Manager in developing and implementing det ailed testing methodology (following SDLC waterfall model) as well as defect man agement plan, and standard status reporting on projects. Held daily defect revie w meetings during test execution phase to facilitate prioritization and coordina tion between development and QA teams. Performed assessment process over all QA resources as well as on individual projects. Worked with QTP, LoadRunner and Tes tDirector (was TD Admin as well) for testing tools. Helped validate business req uirements from a UAT perspective for clients as well as offered support during a ctual UAT execution. Reviewed all Functional Designs (Business Requirements) pri
or to test case design in order to validate that needed information was present and detailed enough for test cases to be written. Assisted in project planning d uring testing phases to ensure that testing resources were available and adequat ely allocated. Pulled reports from TD showing metrics on different defect counts as well as revamped the entire defect reporting process. I recently resigned my job at ALG in order to perform some renovation work on my house before starting a new job. QA Lead (Manager) April 2005 - February 2006 SUNTRUST MORTGAGE | Richmond, VA Banking Participated in requirements gathering and review from conception to sign-off. D eveloped and managed detailed testing project plans in MS Project. Developed def ect management process as well as training program for TestDirector. Wrote detai led test plan adhering to CMMi model for 12 month project budgeted at $55 millio n USD. Managed team of 15 including integration, performance, load and regressio n testing teams. Testing tools included QTP (Quick Test Pro), TestDirector, Load Runner and RequisitePro. Highly involved in requirements gathering from a testin g perspective and quality nature. Responsible for making sure that testing deliv erables met auditing expectations as laid out by Sarbanes-Oxley. Gathered in-dep th metrics for weekly reports to senior management as well as stakeholders and c ustomers. Ran daily defect meetings between third party vendors to prioritize de fects as well as change controls instigated by requirement changes. Liaison betw een business, third party vendors, and testing team. Prepared reports on testing progress including efforts needed to improve process, speed time to production, increase turnaround on defects and effectiveness of release management. Maintai ned testing risks and issues database as well as elevated needs to senior manage ment when necessitated. **For references on my job performance at SunTrust, plea se feel free to contact Will Battle (my QA Manager at SunTrust) at (804) 306-851 5. Quality Assurance Lead (Manager) June 2003 - April 2005 Capital One | Richmond, VA Banking Wrote high level as well as detailed test cases, scripts for customized HR progr am dealing with employee evaluation. Assisted in interface between PeopleSoft an d HR database. Utilized Winrunner, TestDirector, manual testing methods. Tested full functionality of application. Recorded bugs/problems with the software in C learQuest. Installed and tested new builds and configurations to ensure correcti ons within software. Ensured compliance with both business and technical require ments. Met with management as well as customers to ensure scheduled release/live date. Discussed customization requirements with vendor. Permanent position as Visa/MasterCard QS Lead - managed the end to end testing o f some 15 back end systems including imaging, databases, archives, clearing and settlement to name a few. Worked with both Visa and MasterCard to meet mandated releases in April and October as well as meeting certification requirements for company. Trained others in testing with the Visa and MasterCard institutions. Ma de sure that end to end test environment was viable as well as making sure data was scrubbed, loaded and smoke tested for connectivity among systems. Coordinate d both on-shore and off-shore development, unit and system testing. Quality Assurance Manager March 2001 - February 2002 WareOnEarth Communications, Inc. | McLean, VA Computer Software Tested (in charge of) proprietary software dealing with 128-bit encryption for f ile transfer, on the fly creation of encryption keys, storing of sent files, aff
irmation of encryption of file(s) upon being sent and decryption upon being rece ived by specific party - based on individual key; Integration and testing of Ora cle d-base with existing and beta version software; Research, testing and acquis ition of testing programs (such as those offered by Mercury Interactive - LoadRu nner, TestDirector, WinRunner); Running of test programs on software, logging bu gs within the system, re-testing after programmers have checked new patches/vers ions of the software into the system; Set up different operating systems and con figurations per testing requirements; Wrote all technical manuals for software a s well as any white papers that were required; Transferred all technical documen tation into HTML using Dreamweaver for access on company website; developed test ing process/life cycle as well as gate process in order for any software version (Beta or otherwise) to reach milestones leading up to and including official re lease; created installation packages for newly released software (JExpress Profe ssional). I was forced to resign my position due to a serious back injury which I am now recovered from. Since my injury, the company has fallen on had financia l trouble. It was my choice that I did not return to work for this company. Quality Assurance Engineer/Team Leader - UNIX/NT A February 1999 - February 2001 CitiFinancial | Baltimore, MD Banking Wrote detailed specifications for software programming; tested all new and beta version software (utilized QAHiperstation); installed patches for updated softwa re and tested; wrote and ran UNIX scripts on server; compiled new software and d istributed out to all branches of mortgage banks as well as all in-house worksta tions; wrote technical release information on software updates/changes for all b ranches; consorted daily with software development engineers on requirements (ra nging from branch requirements and FDIC to changes in federal banking requiremen ts) needed in upcoming software releases; maintained testing lab (client/server, web and mainframe testing machines) per specifications per specifications put f orth by upper management; performed daily UNIX and NT server/workstation adminis trative duties. Head of US Operations/Quality Assurance September 1996 - September 1997 Internet Shopper Ltd, Inc. | Columbia, SC Computer Software Started up and headed US operations based out of South Carolina. Performed QA te sting and management on all products - mail server, firewall, spam filter. Also performed market testing in regard to advertisement budget. Attended Comdex in 1 996 as well as roadshows for products throughout the US. Company went bankrupt i n 1997 and closed all offices. EDUCATION Some College Coursework Completed, slightly more than one semester short of Bach elor's Degree of Science 0 - I have not graduated USC | Columbia, SC Changed major to Physics (all college honors classes) with double minor in Chemi stry and Computer Science. Worked with Physics professor/advisor in the Advanced Solutions Group. Created database reporting system for USC police based on and using SAS and ArcInfo. Learned most of my current programming languages working with this group. Some College Coursework Completed, 0 - I have not graduated Clemson University | Clemson, SC Majored in Mechanical Engineering with a minor in Computer Science. Returned to Columbia in 1994 when my mother was diagnosed with Multiple Sclerosis. High School or equivalent, 0 - June 1992
Spring Valley High School | Columbia, SC AP classes in all science and computer related classes - Chemistry, Physics, Com puter Programming. SKILLS JBuilder Intermediate Dreamweaver Expert LoadRunner Intermediate HTML Expert Visual Basic Intermediate Oracle Intermediate IIS Intermediate WinRunner Intermediate Java Intermediate UNIX Intermediate PowerPoint Expert JExpress Expert XML Expert Fortran (77 and 90) Expert BASIC Expert Adobe Photoshop Expert C, C++ Intermediate SQL Server Expert NT Admin Expert Technical Writing Expert Black Box Testing Expert Software Specifications Expert Software Integration Expert Bilingual - French Intermediate theoretical physics Expert AutoCAD Expert Project Management Expert MS Access Expert encryption Expert smart card Expert RSA Security Software Intermediate Perl scripting Beginner Software Design Expert SAS Beginner ArcINFO Intermediate DNIX/Korn shell Intermediate Load Testing Expert stress testing Expert TCP/IP Intermediate Software Life Cycle Expert ClearQuest Expert QTP Intermediate Quality Center Expert TestDirector Expert Microsoft Office (All) Expert Business Requirements Expert Microsoft Project Expert Test Casing/Scripting Expert Test Planning Expert UAT (User Acceptance Testing) Expert Integration Testing Expert End to End Testing Expert Test Plans Expert Data Mapping Intermediate
CAD (Computer Aided Dispatch) Intermediate ITIL Intermediate Release Management Intermediate Configuration Management Intermediate Change Management Intermediate LANGUAGES French Intermediate PROFESSIONAL MEMBERSHIPS / AFFILIATIONS Mensa NRA DAR FFV (First Families of Virginia) REFERENCES J. Barry Pruitt Minister and computer consultant Self-employed (803)798-8623 Personal The Honorable Mel Maurer District Judge - SC (803)576-2546 Personal L. C. Davis Owner Lanvis Realty (540) 786-4043 Personal Swapna Jalla QA Analyst Capital One (804) 814-3971 Professional Will Battle QA Manager (804) 306-8515 Professional Michael Kala WellPoint QC&T Architect (513) 340-5396 Professional Myra Brown WellPoint SIT Test Lead (850) 524-9155 Professional Gina Williams Molina (formally Unisys) QA Manager (502) 320-8758
Professional Rama Potluri SIT Test Lead Capital One and ALG (804) 349-9960 Professional and Personal Carla Wiltshire (804) 627-1549 Personal
