PST day 1 Trainers:
AC Dela Cruz JC Garcia - 09174139591 Einstein - BP-fcapat001 Suer13 !"S"#$ %#G"$ - #S&&4E ''''''''''''''''''''''''''''''''''''''''''' COMCAST Supp(rt) $e* Jerse+ Dela*are Penns+l,annia +pes (f learnin. st+les - Au/it(r+ 1c a 3c 42 5c 2 7a a 9 c 10c 11a 1c ''''''''''''''''''''''''''''''''''''''''''' Call %istenin. Call 1 /ea/ air - asin. 6ust f(r price f(r S" S8e /i/nt eplain t8e /ifference (n re.ar/in. t8e special an/ re.ular paca.e Call .((/ rapp(rt : n( /ea/ air : ;995 :(ffere/ furt8er assistance : e/ucate/ t8e cust a2(ut features (f t8e S" paca.e Call 3 S" in
1 Einstein =>n(*le/.e Base/? pull up cust(ers acc(unt @ tr(u2les8((tin. steps @ alerts etc Competitive Ede - c(paris(n t( (t8er pr(,i/ers @ +(u can see t8e pricin. an/ t8e /ifference fr( t8e (t8er c(petit(rs 3 !randslam - use/ f(r tr(u2les8((tin. @ rec(en/e/ acti(ns t( fi pr(2les @ tr(u2le assist @ 8as %#s =line (f
Einstein $oins : ca%le&'P-(capati))1 ca%le&'P-(capati))1 Pass*ord - Summer11 Summer11
!(ice !(ice (f t8e Cust(er =!#C? #ut2(un/ aut(ate/ sur,e+ Billin. &elate/ ec8nical "sues Sales &elate/ App(intent "ssue !isit t( (e '''''''''''''''''''''''''''''''''''''''''' COMCAST C+STOME# !+A#A,TEE
1 e *ill .i,e +(u a 30-/a+@ (ne+-2ac .uarantee (n (ur ,i/e(@ ,(ice (r 8i.8-spee/ ser,ices "f +(ure n(t satisfie/ *it8 t8ese ser,ices an/ *is8 t( cancel f(r an+ reas(n@ +(u can /( s( in t8e first 30 /a+s an/ .et +(ur (ne+ 2ac Sipl+ return all e
5 ere 8ere f(r +(u@ 4 8(urs a /a+@ 7 /a+s a *ee t( ans*er
A *(r/ *(r/ a2(ut 100p An D! set *it8 100p res(luti(n is .reat f(r pe(ple *8( en6(+s (,ies (n Blu-&a+ /isc (r (t8er nati,e 8i.8 /ef ,i/e( pla+2ac (*e,er t8ere isnt an+ ca2le pr(,i/er (r satellite t8at is a2le t( 2r(a/cast in 100 8is is a tec8nical liitati(n relate/ t( t8e a(unt (f 2an/*i/t8 t8at *(ul/ 2e re
eatures o( .I,IT/ T0
#n Dean/ - 8(ttest (,ie releases@ t, s8(*s@ sp(rts@ i/s pr(.rain. 90K is free cust can en6(+ fres8 an/ free c(ntent -catc8 up *it8 isse/ epis(/es catc8 up *it8 entire seas(n (f p(pular s8(*s -tae a/,anta.e (f an+ r(( (n /ean/ -*atc8 an+ ne* (,ies t8e sae /a+ as t8eir D!D release Onscreen !uide
"nstant c(ntr(l *it8 t8e #nscreen Pr(.rain. Gui/e C8(ice flei2ilit+ an/ c(ntr(l) t8ats *8at t8e cust(ers eperience *it8 Hfinit+s (nscreen pr(.ra .ui/e "t features an intuiti,e /esi.n@ an/ its c(ntr(lle/ *it8 t8e re(te c(ntr(l 8e (nscreen pr(.ra .ui/e .i,es cust t8e ff) - "nteracti,e
-Iastest "nternet -C(nstant Pr(tecti(n : $(rt(n D#CS"S 30 s+ste Data #,er Ca2le S+ste "nterface Specificati(n piece (f net*(r is calle/ a c8annle P(*er B((st -pr(,i/es 2ursts (f /(*nl(a/ an/ upl(a/ spee/ f(r t8e first 10 B an/ 5 B (f a file@ respecti,el+ 8ene,e a lar.e file is /etecte/ @ P(*erB((st ics in aut(aticall+ t( assist t8e /ata transfer Ser,ice Plans) 1" Per(ormance - D(*nl(a/ spee/s up t( 0 2ps an/ upl(a/ spee/s up t( 4 2ps *it8 P(*erB((st C(nstant Guar/ - (st c(pre8ensi,e (nline pr(tecti(n =a ;30 ,alue? Get $(rt(n Securit+ Suite an/ uc8 (re Hfinit+ C(nnect *it8 7 eail acc(unts eac8 *it8 10GB (f st(ra.e (re t8an 3500 li,e .aes 30 /a+ (ne+ 2ac .uarantee 'last - D(*nl(a/ spee/s up t( 50 2ps an/ upl(a/ spee/s (f up t( 10 2ps Gae in real tie C(nstant Guar/ 30 /a+ (ne+ 2ac .uarantee
3 E4treme 1)5 - D(*nl(a/ spee/s (f up t( 105 2ps an/ upl(a/ spee/s up t( 0 2ps Perfect f(r 8ar/ c(re .aers@ 8(use8(l/ *it8 ultiple c(puters (r /e,ices an/ /(*nl(a/in. lar.e files C(nstant Guar/ Hfinit+ c(nnect 7 eail acc(unts 10 GB Iact(rs in c8((sin. "SP Price Spee/ &elia2ilit+ Securit+ C(n,er.ence '''''''''''''''''''''''''''''''''''''''''' H1 Paca.e - 8as
Hfinit+ ,(ice (ffers /i.ital
!#"P -can 2e pr(fessi(nall+ installe/ -ser,ice p8(ne an/ internet - c(pati2le *it8 securit+ s+stes - flei2ilit+ (f p8(ne lines - en8ance/ 911 ser,ice@ *8ic8 aut(aticall+ .i,es eer.enc+ pers(nnel t8e a//ress an/ p8(ne nu2er *8en *8e n 911 is /iale/ 8+ is it 2etterL call clarit+ 2ecause it uses C(cast pr(prietar+ net*(r - less /ata traffic M call clarit+ PST, - pu2lic s*itc8e/ telep8(ne net*(r
!alue (f Hfinit+ !(ice -nliite/ l(cal an/ /(estic l(n.-/istance callin.
-$( 8i//en fees -Iree calls t( Cana/a an/ Puert( &ic( -%(* internati(nal rates t( (re t8an 00 c(untries -Sin.le 2ill f(r Hfinit+ ser,ices -Special sa,in.s f(r C(cast su2scri2ers Perf(rance -Cr+stal clear s(un/ /eli,ere/ (n a pri,ate fi2er (ptic net*(r -$( p8(ne /ea/ z(nes in t8e 8(e -1 p(pular callin. features lie Caller "D@ Call I(r*ar/in.@ an/ Call Bl(cin. "a.e - Hfinit+ !(ice .i,es cust(ers t8e flei2ilit+ t( see *8( calle/ (r *8ats pla+in. -ni,ersal Caller "D -Hfinit+ C(nnect c8ec ,(iceail in an+ l(cati(n l(cat i(n Safet+ -c(pati2ilit+ *it8 securit+ ser,ice -911 ser,ice eatures o( P6one Service
-ne,er iss a call 1Call *aitin. Caller "D - can ans*er (r n(t 3 Caller i/ *it8 call *aitin. 4 Call f(r*ar/in. 5 Call f(r*ar/in. selecti,e sa,e tie Call return =9? 7 &epeat /ialin. 3 a+ Callin. 9 Spee/ /ial - call faster pr(tect pri,ac+ 10 An(n+(us Call &e6ecti(n - 8eps caller ann(unces ann(u nces t8esel,es 8is feature re6ects an+ an + call fr( a l(cati(n t8at 8as 2l(ce/ t8e /ispla+ (f its nu2er "f t8e callers 2l(c t8e /ispla+ (f t8eir nae an/ nu2er@ t8e+ *ill 8ear an aut(ate/ essa.e a/,isin. t8e t8at t8e su2scri2er is n(t acceptin. 2l(ce/ calls an/ instructin. t8e t( un2l(c t8eir caller i/ an/ /ial a.ain 11 Call Screenin. - n( call n(tificati(n Call screenin. lets t8e 2l(c up t( 1 p8(ne nu2ers an/ inclu/e a essa.e a/,isin. t8e t8at t8eir call *asnt accepte/ 0 1 Caller "D Bl(cin. per Call - 8(e p8(ne nu2er pr(tecti(n :*ill /ispla+ as pri,ate (r an(n+(us #ffer (re #pti(ns
%istenin. *8ic8 is (re t8an s(un/ 2ein. recei,e/ 2+ t8e ear inclu/es interpretin. an/ pr(cessin. t8at s(un/ *( *a+ c(unicati(n is c8allen.in. 2ecause t8ere are se,eral fact(rs c(ntri2utin. t( t8e /ist(rti(n (f t8e inten/e/ essa.e 2+ t8e tie it is recei,e/ Acti,e listenin. is a ,(luntar+ sill t8at is 8ar/*(r an/ in,(l,es patience@ f(cus an/ ener.+ 95173 '''''''''''''''''''''''''''''''''''''''''' PST DA/ 7
Pri,ac+- refers t( pers(nall+ i/entifia2le inf(rati(n@ (r P"" an/ 8(* t8at inf(rati(n is c(llecte/@ use/@ /iscl(se/ an/ retaine/ Cust(ers anes an/ SSS Ns are eaples "nf(rati(n Securit+ - refers t( 8(* all inf(rati(n inclu/in. P"" is pr(tecte/ fr( unaut8(rize/ an/ uninten/e/ uses an/ /iscl(sures 95173 Pri,ac+ refers t( t8e respecti,e ri.8ts an/ (2li.ati(ns (f in/i,i/uals an/ (r.anizati(ns re.ar/in. t8e c(llecti(n@ use an/ /iscl(sure an/ retenti(n (f pers(nall+ i/entifia2le inf(rati(n $(n P"" eaples) aretin. /ata t8at 8a/ its P"" re(,e/ (r scra2le/ PC" - Pa+ent Car/ "n/ustr+ 3 Parts (f "nf(rati(n Securit+ C(nfi/entialit+ - is perittin. access t( inf(rati(n t( t8(se *8( s8(ul/ 8a,e access an/ pre,entin. t8(se *it8(ut access fr( (2tainin. t8e inf(rati(n "nte.rit+ - Ensurin. t8at inf(rati(n isnt c8an.e/ *8en it s8(ul/nt 2e A,aila2ilit+ - eans t8at inf(rati(n an/ s+stes s8(ul/ 2e *(rin. f(r 2usiness use "ntr(/ucti(n t( Billin. !isi(n - Billin. t((l -can searc8 cust 2+ usin. a//ress@ p8(ne nu2er@ /i.ital ,(ice nu2er searc8@nae searc8@acc(unt nu2er@2( nu2er searc8@pre,i(us acc(unt searc8 Pers(nal ueue - ticets &efres8 C(ntact %in - up/ates t8e inf(rati(n (n t8e acc(unt 8ttp)::***a+p*ip(r.:*e2n(te:c(cast* 888S9 uality !uidelines888 S1 start t6e calll ri6t3
- 2ran/@ c(rrect spiel@ intr(/uce O .et cs nae - reflect reas(n f(r c(ntact@ relate O ep8atize - is it ( ill as se,eral
S; solve3
- .et:un/erstan/ cs nee/s (r 8(* t( res(l,e:a//ress t8e issue - 2uil/ ,alue S7 sell3
- transiti(n t( t8e rele,ant (ffer:pitc8in. f(r t8e sale /epen/in. (n cs nee/s e n(* t8at *e,e applie/ t8e pa+ent as +(u 8a,e re
- recap (n *8at +(u are a2(ut t( ae (n cs acc(unt =eit8er a pa+ent (r C#S in cs acc(unt (r up.ra/e:/(*n.ra/e ser,ice? ---------------------------------------------888Auto(ail %e6aviors888
1 unaut8(rize/ c8an.es (r /iscl(sures ru/eness 3 call a,(i/ance 2e8a,i(rs 4 inaapr(priate transfer 5 failure t( f(ll(* t8r(u.8 (r n(n-/iscl(sure (f acct c8ar.es =2e sure t( place +(ur c(ents re.ar/in. t8e cs nee/s (r *8at *as pr(ise/ 2+ CAE - t8is is t( 2e n(te/ (n cs accnt? ris ana.eent =cre/it c8ecs if CAE is pr(cessin. C#S t( cs accnt? ---------------------------------------------Call lo*:
8an +(u f(r callin. C(cast@ t8is is =+(ur nae?@ 8(* a+ i 8elp +(uL =acn(*le/.e c c(ncern O as f(r nae? Aut8enticate - as p8(ne N@ a//ress@ last 4 /i.its (f SS$ &ec(en/ati(n:psell:A// %#B Cust(er .uarantee 2+ C(cast Call cl(sin. ''''''''''''''''''''''''''''''''''''''''''''' Einstein =ey eatures )
1 Cust(er Centric C(ntent - c(ntent t8at is specific t( t8e cust(er an/ t8e pr(/ucts t8e+ 8a,e %(( up t((ls - uic lins t( l(( up t8e cust(ers ser,ice center an/ c8annel line up 3 "nte.rate/ S+stes - "nte.rate/ 2illin. an/ tr(u2le ticet inf(rati(n
4 De,ice li2rar+ - Pictures an/ *irin. /ia.ras (f t8e cust(ers /e,ices 5 S(cial e/ia %ie "nf(rati(n S8arin. - $e*s fee/s an/ alerrs t8at are specific t( t8e epl(+ee@ t8eir r(le@ an/ t8eir l(cati(n Sart Searc8 - G((.le lie capa2ilities *it8 pre/icti,e *(r/ searc8@ aut( c(plete features@ filterin. capa2ilit+ an/ uc8 (re 7 D(cuent s8arin. ,ia eail - eail an article /irectl+ t( a cust(er (r c( -*(rer ain Ieatures 1 (p (p enu Bar - Basic acc(unt inf(rati(n - Cl(sest Ser,ice Centers - Current C8annel %ine up %eft enu Bar - $et*(r ealt8 - Acc(unt ealt8 - Dia.n(stics 3 &i.8t enu Bar - Alerts@ $e*s@ Ia,(rites@ seful sefu l %ins@ &ecentl+ !ie*e/ D(cuents@ ((l ((l >its@ $e* an/ p/ate/ D(cuents 4 Sart Searc8 - >e+*(r/@ D(cuent "D@ C((n Pr(2les Einstein Benefits ) - Beneficial t( epl(+ees an/ cust(ers - an+ t((ls in (ne - C(n,enient - Eas+ t( use - Better searc8es - "nte.rate/ "nf(rati(n - aes +(u a .enius &ea/i ni,ersit+ - &esultsQ01 SRne(an1 BA =B( A,aila2ilit+ A,aila2ilit+ atri? - t( l(cate ser,ice centers@ t( see t8e nu2er e
1 Balance in
last 2ill ne,er .(t pai/ J(8n Sit8 Sac@ CA 549 1- (s t( set up f(r it a+ 3 arc8 n( pa+ent %ast pa+ent ;0 Acc(unt 8as 2een transferre/ t( a /ifferent a//ress Different acc(unt nu2er ;539 ;1543 ;103 ;13991 ;30 April ;999Ca2le ;4995 S" 443 ca2le : 499 8si :1595 49 500 (/e rental n/ call - transfer t( "!& ;49 /i.ital starter Call siulati(n - current 2alance ''''''''''''''''''''''''''''''''''''''' DA/ 5
Anal(. - (ne *a+ =c(cast t( cust(er? DA- /i.ital tunin. a/apter DDA Di.ital - t*( *a+ =c(cast-cust(er? access t( PP!@ #n /ean/@ #n screen .ui/e 1 c(n,ersi(n *a+@ eliza2et8 t(*n @ PA 170 Elearnin.) Billin. S+stes rainin. &ate C(/es &ate c(/es ipact t8ree priar+ areas *it8in t8e Billin. S+ste - cust(ers 2illn. - t8e tec8nicians *(r (r/er -E
$e* "nstall !isi(n Creatin. ne* install (r/er 1 Searc8 f(r t8e acc(unt C(llect an/ enter t8e cust inf( 3 &e,ie* cust nee/s an/ a// t8e appr(priate (ffers an/ (ffer (pti(ns t( t8e acc(unt 4Pr(,i/e inf( a2(ut t8e cust fees 5 Select t8e appr(priate sc8e/ulin. (pti(ns f(r installati(n A// an+ special instructi(ns f(r t8e installati(n@ an/ t8en su2it t8e (r/er 7 C(unicate a suar+ (f (r/er t( t8e cust(er an/ pr(,i/e /etails a2(ut t8e net steps Gat8er Cust(er "nf(rati(n Iiel/s are/ *it8 an asteris are re
- $( Sc8e/ule -a// (r/er:S"> (r pic up:sup i.8t tae t8e (r/er "P - (r in pr(.ress 8ats netL Settin. Cust Epectati(ns se t8e #r/er C(nfirati(n Screen () () -&e,ie* (r/er inf(rati(n *it8 t8e t8 e cust(er@ inclu/in.) - (nt8l+ c8ar.es -(ne tie c8ar.es -first 2ill /etails -C(nfir installati(n /ate e-learnin. url) 8ttp)::scenari(suitca2lec(castc(:+2acup:cc(untr+:2illin.c8allen.e:!"S"#$:#r/er Entr+:$e*"nstall:resize1,8tl ''''''''''''''''''''''''''''''''''''''''' DA/ > #eason (or #isk Manaement
-C(cast pr(,i/es ris ana.eent features t( re/uce financial riss *8en issuin. e
aut(aticall+ c8ar.e/ ,ia 2illin. s+ste up(n /(*n.ra/e (r /isc(nnect Acc(unt in .((/ stan/in. - acc(unt 2alance cann(t 2e past /ue /urin. t8e inuu eli.i2ilit+ peri(/ Process
1 Sells an/ e/ucate ransfers an/ ,ali/ates 3Accepts 4 &ec(r/e/ an/ applie/ 5!isi2le t( a.ent Eaile/ (r aile/ 7Cust ,ie*s a.reeent 'ene(its
-creates a central rep(sit(r+ (f cust(ers ter a.reeent -aut(ates a.reeent acceptance c(/es (n acc(unt in t8e 2illers -pr(,i/es ,isi2ilit+ t( 2(t8 a.ents an/ cust(er (f t8e a.reeent ters an/ a.reeent status -re/uces anual pr(cesses t( cate.(rize a cust(er as 8a,in. an a.reeent -ipr(,es cust(er eperience 2+ increasin. t8e c(pleti(n rate f(r acceptance -re/uces re.i(nal *(rl(a/ in Care@ "S@ an/ aretin. -iniize/ escalati(ns *8en ,alue a// ites are n(t pr(,i/e/ t( t8e cust(er 0er%al Acceptance
is a pr(cess t8e all(*s cust(ers t( accept t8e ters (f an a.reeent t8r(u.8 ,(ice acceptance@ at t8e p(int (f sale@ f(r pr(/ucts 'ene(it - ipr(,e ,ali/ati(n (f acc(unt nu2er 2+ 8a,in. t8e "!& s+ste sa+ cust(ers
first an/ last nae@ t( re/uce /ate entr+ err(r (n enterin. an acc(unf nu2er ,ia e+pa/ -aut(ate t8e a.reeent acceptance c(/e t8at *ill aut(aticall+ 2e applie/ t( t8e cust(ers acc(unt after t8e+ accept t8r(u.8 "!& -e/ucate t8e cust(er a2(ut t8e ,er2al acceptance pr(cess an/ successfull+ transfer t8e t( t8e "!& s+ste 8en +(u /( +(ur part@ it *ill ensure t8at +(ur cust(er *ill 8a,e a .((/ eperience in t8e pr(cess 0K (f "!& faile/ 2ecause cut(er 8an.s up E$OA- Electronic $etter o( Aut6ori
- utilize/ 2+ c( c8at a.ents@ retail centers an/ ser,ice centers t( c(plete t8e ter an/ a.reeent pr(cess 2+ t8e use (f &%s t8at c(rresp(n t( t8e appr(priate lan.ua.e ,ersi(n t8e cust(er ust a.ree t( A.reeent Status Presente/ - A.reeent status /efault *8en a.reeent (r/er is a//e/ t( acc(unt Acn(*le/.e/ - (nl+ cust(ers *8( are successfull+ transferre/ t( t8e "!& (r c(nfire/ t8eir acc(unt inf(rati(n in E%#A (,e t( t8e acn(*le/.e/ status "f a.enet fails t( transfer cust(er t( "!&@ a.reeent *ill sta+ in presente/ status Accepte/ - *8en cust(er sa+s t( t8e a.reeent ters t8r(u .8 "!&@ status *ill c8an.e t(
accepte/ Decline/ - *8en cust sa+s n( Eplanati(n (f F(ur Bill T#ne-St(p S8(pU B() 8e first place t( .( t( .et ip(rtant inf(rati(n lie +(ur acc(unt nu2er@ t(tal a(unt /ue an/ pa+ent /ue /ate C(ntact s) C8at an/ e-ail supp(rt are a,aila2le 4:7 !isit t8e elp O Supp(rt secti(n (f C(castc( t( learn (re (nt8l+ Stateent Suar+) F(ur F(ur pa+ents an/ an / ne* c8ar.es8is secti(n als( inclu/es +(ur current 2alance /ue an/ +(ur /ue /ate >eep in in/ t8at late pa+ents are su26ect t( late fees $e* C8ar.es Suar+) A 2rea/(*n (f +(ur ne* c8ar.es f(r t8e current 2illin. peri(/ $e*s Ir( C(cast) C8ec t8is secti(n eac8 (nt8 f(r ip(rtant inf(rati(n a2(ut +(ur acc(unt an/ C(cast ser,ices Sa,in.s "nf(rati(n) "f +(ure tain. a/,anta.e (f (ur pr((ti(ns (r /isc(unts@ *ell s8(* +(u 8(* uc8 +(ure sa,in. Pa+ent C(up(n) Sipl+ tear it (ff an/ ail it in *it8 +(ur c8ec (r (ne+ (r/er Better +et@ ana.e +(ur acc(unt (nline an/ si.n up f(r aut(atic (nt8l+ pa+ents *it8 C(casts Ec(2illV pr(cess Ser,ice Details) Details (f all ne* c8ar.es f(r t8e current 2illin. peri(/ 8ese c8ar.es are 2r(en (ut acc(r/in. t( +(ur C(cast ser,ices Partial (nt8 C8ar.es O Cre/its)
"f +(u a//@ c8an.e (r re(,e a ser,ice /urin. +(ur 2illin. c+cle@ an+ partial (nt8 c8ar.es (r cre/its are liste/ 8ere@ al(n. *it8 a 2rief /escripti(n (f *8at c8an.e/ aes@ aes@ Surc8ar.es O Iees) A 2rea/(*n (f all taes@ surc8ar.es an/ fees t8at appl+ t( +(ur C(cast ser,ices ''''''''''''''''''''''''''''''''''''''''''' DAF 7 E-%earnin. C8an.e (f Ser,ice C8an.e (f Ser,ice (r Il(* 1 Ir( t8e !"S"#$ ain screen@ select Sc8e/ulin.-c8an.e (f ser,ice fr( t8e acti,ities list &e,ie* t8e cust(ers nee/s an/ assess t8e t+pe (f c8an.e t8at *ill 2e perf(re/ -a//in. a ser,ice ala carte -repaca.in. t8e cust(ers ser,ice 3 C(nfi.ure t8e cust(ers ne* ser,ices an/ c(unicate ip(rtant (r/er inf(rati(n t( t8e cust(er 4 Sc8e/ule t8e *(r (r/er 5 &e,ie* t8e (r/er an/ pr(,i/e ip(rtant (r/er c(nfirati(n /etails inclu/in. pr(rate inf(rati(n if t8is c8an.e (ccurs part*a+ t8(ru.8 a 2illin. c+cle@ an/ set epectati(ns f(r t8e net steps *it8 t8e cust(er ec8ni
%e.ac+ (ffer- t8e paca.e t8at t8e cust(er 8as 2ef(re ''''''''''''''''''''''''''''''''''''''''''' $( ruc se $( ruc (pti(n *8en t8e up.ra/e:/(*n.ra/e is a//ressa2le an/ t8e cust(er alrea/+ 8as t8e a//ressa2le e? at t8e l(cal (ffice F(u F(u ust select t8e appr(priate $( Sc8e/ule reas(n Cust(er is n(t c8ar.e/ $( ruc se t8is (pti(n *8en t8e up.ra/e:/(*n.ra/e is a//ressa2le an/ t8e cust(er alrea/+ 8as t8e a//ressa2le eit =S">? F(u F(u ust select t8e $(ruc reas(n Cust(er is c8ar.e/ ;199 fee Self "nstallati(n >its #,er,ie* S"> - Self "nstall >it Hfinit+ ! S"> -a,aila2le f(r Stan/ar/ Definiti(n@ D@ D:D!& -"nclu/es all ca2lin. =c(a:D"? an/ re(tes re - A,aila2le A,aila2le f(r all tiers (f ser,ice -ireless .ate*a+ /e,ices are a,aila2le -ca2le (utlet ust 2e *it8in 0 (f t8e c(puter -cust(ers c(puter ust eet t8e iniu s+ste re -*ireless .ate*a+ /e,ices are a,aila2le -p(rte/ an/ nati,e telep8(ne nu2ers are a,aila2le -cust ust 8a,e internet access (r alternate p8(ne f(r acti,ati(n -ca2le (utlet ust 2e *it8in 0 (f t8e EA -cust(er *ill (nl+ plu. p8(nes int( t8e 2ac (f t8e eA =eistin. p8(ne 6acs reits -Ept+ 2( sen/ t( t8e cust(er t( pac up eit (nl+ ="nternet an/ ,i/e( (nl+?
##BE - #ut (f B( Eperience -C(cast 8as 8a/ ultiple it /esi.ns an/ paca.in. $(* t8e+ 8a,e a sin.le ##BE S"> re.ar/less (f aret (r sales c8annel 8ats in t8e 2( 1 Hfinit+ 2ran/e/ *elc(e its an/ paca.in. "ntuiti,e 2( li/ installati(n an/ acti,ati(n instructi(ns 3 A place f(r e,er+t8in.@ an/ e,er+t8in. in its place 4 All ca2les an/ access(ries clearl+ la2ele/ 5 Aut(ate/ acti,ati(n s(luti(ns ="!& an/ (nline? ualificati(ns f(r S"> -B(t8 ne* an/ eistin. cust(ers are ele.i2le -8e cust(ers a//ress 8a/ acti,e C(cast ser,ice f(r t8e %#B t8e+ are re *it8in t8e last 1 (nt8s =,aries 2+ aret? -t8e cust(ers 8(e a//ress cann(t 8a,e (r recentl+ 8a,e 8a/ ser,ice fr( an(t8er pr(,i/er@ suc8 as a satellite "f t8is is t8e case@ tec8 nee/s t( .( t( 8(e t( ensure t8e 8(use is still *ire/ f(r ser,ice -C8ec all 3 %#Bs (n t8e t 8e cust acc(unt usin. t8e l(cati(n ic(n t( c(nfir if AP AP /isc(nnecte/@ if it is /isc(nnecte/@ +(u *ill nee/ t( f(ll(* t8e ae 8(t /r(p (r t8e (utsi/e (nl+ p(le c(nnect pr(cess ap Status 1-$e,er c(nnecte/ - acti,e ser,ice /eli,ere/ t( t8e a//ress 3 - /isc(nnecte/ c(l/ 4 - /isc(nnecte/ 8(t - 2illin. /isc(nnect 8as 2een perf(re/ -eistin. (utlet 8ttp)::***c(castc(:acti,ate it8in 30 /a+s (f a S"> (r/er -C#S ust 2e entere/ f(r a ser,ice call -faile/ S"> #,er 30 /a+s since a S"> -if a cust is callin. *it8 a ser,ice relate/ issue@ an/ it 8as 2een (re t8an 30 /a+s since t8e S"> *as (r/ere/ a.ents ust 2(( it as a C pr/1034 - S"> 913474337 - pa.i2i. 10001111 10001111 pa. i2i. nu2er '''''''''''''''''''''''''''''''''''''''''' DAF Si #r/er Entr+ an/ Supp(rt $e* cust(ers si.nin. up f(r an+ ser,ice -cust a//ress s8(ul/ 8a,e acti,e c(cast ser,ice f(r t8e %#B -cust is c(f(rta2le *it8 perf(rin. self install -if t8e cust 8as 8a/ ser,ice *it8 a c(petit(r@ t8e+ /( n(t t8e+ nee/ a pr(fessi(nal install Cust si.nin. f(r Hfinit+ "nternet !(ice
Current cust *8( are up.ra/in. P(rte/ an/ $ati,e $u2ers 4-1-1 if cust is p(rtin. all current p8(ne nu2ers -t8e+ /( n(t nee/ t( cancel t8eir p8(ne ser,ice *it8 t8e (t8er carrier -inf(r t8e cust a2(ut t8eir p(rt /ate -rec(en/ t8at t8e cust(er installs an/ acti,ates t8eir e *ill arri,e *it8in 5 /a+s@ n(t inclu/in. *eeen/s (r 8(li/a+s Pri(rit+-*ill arri,e *it8in /a+s@ n(t inclu/in. *eee/n/s (r 8(li/a+s 8(li/a +s 11)45 A l(cal tie E9-1-1 "!& Pr(cess -C(nfir t8e cust(er a.rees t( t8e pr(cess an/ let t8e n(* if t8e+ /(nt c(plete t8is pr(,ess *e *ill 2e una2le t( c(plete t8eir (r/er -"nf(r t8e cust(er t8at +(u *ill /ial t8e t8ir/ par+ ,erifier ="st(nis8? an/ let t8e n(* t8at t8e+ *ill 2e place/ (n 8(l/ f(r a inute (r t*( *8ile +(u c(plete t8is pr(cess -"nf(r t8e cust(er t8at at an+ tie after t8e first pr(pt &A - &eturn erc8an/ise Aut8(rizati(n S8ippin. Gui/elines -pac e
&efuse/ (r n/eli,era2le -a/,ise cust(er t8at t8e paca.e *as refuse/ at t8e /((r (r un/eli,era2le per t8e PS *e2site -PS *ill return t8e it t( a /esi.nate/ l(cati(n in t8e cust(ers l(cal aret -t8e cust(ers acc(unt *ill 2e up/ate/ *it8in 30 /a+s "f t8e cust(er *ants an(t8er S"> -please enter a ne* (r/er f(r t8is cust(er - cust(er ust 2e inf(re/ t8at t8e+ a+ recei,e t*( s8ipents if a sec(n/ /uplicate (r/er is place/ -t8e+ nee/ t( 2e instructe/ t( return (ne (r t8e+ *ill 2e 2ille/ f(r 2(t8 (r/ers %(st (r Daa.e/ S">s -c(cast *ill nee/ t( (pen a clai f(r t8e (r/er -a/,ise t8e cust(er t( sa,e t8eir paca.in. as PS a+ re
paca.es f(r f (r Hfinit+ !(ice 1 !(ice nliite/ !(ice %(cal *it8 (re - ,(iceail 395:(nt8:line - l(n. /istance ;005:in Carefree inutes - "nternati(nal Callin. 300 inutes - a//iti(nal if cust ecee/s 300 ins @ /epen/in. (n t8e c(untr+ t8e+ are callin. $(n Pu2lis8e/ - t8eir p8(ne nu2er *ill n(t 2e re.istere/ in /irect(r+ assistance Pu2lis8 %istin. - *ill 2e a,aila2le in +ell(* pa.es (r DA -$# S"> f(r P8(ne Ser,ice E %earnin.) !(ice Bac up Batter+ Pr(.ra) 8ttp)::learnin.c(castnet:trainin.:!(iceQBatter+QBacupQDe2ran/e/:resize18tl C8an.in. - Batteries *ill n( l(n.er 2e pr(,i/e/ t( t8e cust(er - Hfinit+ ,(ice cust(ers 8a,e t8e (pti(n t( purc8ase 2ac up 2atter+ $(t c8an.in. - Eistin. cust(ers retain t8eir 2atter+ - C(cast *ill c(ntinue t( (nit(r an/ n(tif+ ne* an/ eistin. cust(ers *8en 2atter+ is /eplete/ - C(cast 2usiness class ,(ice p(licies are n(t c8an.in. - cust(ers *ill c(ntinue t( recei,e t8eir 2atter+ !(ice !(ice Bac up Batter+ Purc8ase Pr(.ra - 2atter+ (r/er is a/e p(st install - ;35 f(r t8e 2atter+ an/ ;595 f(r s8ippin. - 2atter+ *ill arri,e *it8in 10 2usiness /a+s -pr(fessi(nal installati(n (pti(n ;30 $(te) Bac up 2atteries are n(t a,aila2le f(r purc8ase fr( C(cast 2+ nliite/ Select cust(ers ,(ice 2atter+ tea 1 97 11 =9a-11p est? 2enefits (f 8a,in. 2atter+) -cust *ill 8a,e up t( 8rs (f 2acup -1 ( liite/ *arrant+ -lifetie 2atter+ (nit(rin. Pr(.ra Supp(rt A%% P#$E AGE$S AGE$S - c(unicatin. t8e ne* 2atter+ p(lic+ an/ inf(rin. t8e cust(ers (f t8e 2atter+ purc8ase (pti(n is ,er+ ip(rtant - Eplainin. t8e 2illin. c8ar.es (n t8e cust(ers 2ill SA%ES P#$E AGE$ - ,(ice ser,ice /(es n(t inclu/e 2atter+ : inf(rs 8(* t( purc8ase a 2atter+ &epair P8(ne A.ent - installin. an/ repairin. t8e 2atter+ : ;30 c8ar.e *8en sen/in. tec8 : tec8 *ill n(t 8a,e 2atteries (n 8an/ f(r resi/ential cust(ers &eferences ) Einstein P#% 15
ec8 al J(2 Ai/ ''''''''''''''''''''''''''''''''''''''''' DAF 10 PS Iirst 2ill Eplanati(n C+cle Anni,Date Cut (ff Bill &c,/ Pa+ /ate A 31st-t8 1st 1st 10-1t8 B 7t8-13t8 30t8:31st 7t8 17-19t8 C 14t8-0t8 7t8 14t8 4-t8 D 1st-30t8 14t8 1st 31-3r/ ''''''''''''''''''''''''''''''''''''''''' E learnin. "ntr(/ucti(n ( Speain. +pes (f Parap8rasin. Parap8rasin. C(ntent - (st 2asic in/ (f parap8rasin.@ *8ic8 recaps +(ur un/erstan/in. (f a cust(ers essa.e Parap8rasin. intent - all(*s +(u t( un/erstan/ t8e purp(se (f a cust(ers essa.e Parap8rasin. feelin. - 8elps +(u rec(.nize if t8e cust(er is an.r+@ frustrate/@ an/:(r c(nfuse/@ an/ resp(n/ acc(r/in.l+ ''''''''''''''''''''''''''''''''''''''''' DAF 11 Business Purp(se (f Pr(rates -a pr(rate (ccurs *8ene,er t8e cust(ers ser,ices c8an.e in t8e i//le (f a 2illin. peri(/ +pical e,ents causin. a pr(rate inclu/es) -a cust(er up.ra/in. (r /(*n.ra/in. ser,ice -a cust(er transferrin. ser,ices t( a ne* a//ress -a cust(er /isc(nnectin. t8eir ser,ice in t8e i//le (f a 2illin. peri(/ ( calculate a pr(rate pr(rat e a(unt) - Deterine t8e (nt8l+ rate f(r a ser,ice -Di,i/e t8e (nt8l+ rate 2+ 30 t( calculate t8e /ail+ rate -Deterine t8e nu2er (f /a+s t8e pr(rate applies t( -ultipl+ t8e /ail+ rate 2+ t8e nu2er (f pr(rate/ /a+s E %earnin. Hfinit+ (2ile -/(*nl(a/a2le applicati(n t8at eten/s C(cast ser,ices (nt( cust(ers (2ile /e,ices -apple /e,ices
-22 /e,ices -an/r(i/ /e,ices (ffer is t8r(u.8 "St(re %(.in ) c(castnet user nae c(cast i/ pass*(r/ an/r(i/ an/ 22 /( n(t (ffer + acc(unt enu Ieatures) 1 Sart W(ne C(unicati(n Center - c8ec c(cast eail an/ ,(iceail in (ne sp(t -see a list (f ,(ice essa.es@ listen t( t8e in an+ an + (r/er@ an/ 6ust clic t( call ni,ersal A//ress B(( - s+nc8r(nize t8eir "P8(ne *it8 t8eir SartW(ne a//ress 2(( -a// s(e (f t8eir fa,(rite c(ntacts t( Ia,(rites ,ie* -%in t8e c(ntacts t8e+ 8a,e (n t8eir a//ress 2(( *it8 t8(se (n t8eir /e,ice 3 C(cast Di.ital !(ice !(ice - c8ec (ut t8eir CD! CD ! call l(.s an/ pla+ ,(iceail-,ie* call 8ist(r+ inclu/in. isse/ calls -Set call f(r*ar/in. (f t8eir CD! p8(ne line-f(r*ar/ t8eir 8(e p8(ne calls t( t8eir (2ile /e,ice -%isten an/ f(r*ar/ a ,(iceail as an eail attac8ent 4 ! %istin.s - Iilter t8e .ui/e .ri/ -see listin.s -acti,ate an/ access +D!& ana.er -c8ec (ut t(/a+s pr(.rain. .ui/e an/ a// t8eir fa,(rite pr(.ras an/ c8annels t( t8eir list -ana.e all t8eir ! rein/ers in a sin.le place -S8are a pr(.ra t8e+ lie *it8 t8eir frien/s 5 +D!& ana.er -access an/ ana.e all rec(r/in.s -sc8e/ule a rec(r/in. f(r a pr(.ra@ epis(/e (r series -Cancel t8eir sc8e/ule/ rec(r/in. -(/if+ rec(r/in. settin.s *8ile sc8e/ulin. a rec(r/in. -
$ae) P8(neN) "ssue) S) '''''''''''''''''''''''''''''''''''''''''' DAF 1 E learnin. =$et Da+ P(rtin.? 8+ D( $et Da+ P(rtin. -*innin. ne* cust(ers -rec(.nize re,enue faster -sta+in. c(pliant -sa,in. (ne+ -runnin. (ur 2usiness sarter -reainin. c(petiti,e 8at is a siple p(rt &esi/ential an/ Business class ,(ice cust(ers t8at res -Eistin. su2s -c(cast /i.ital ,(ice S"> =CD! S">? $ati,e -CD! S"> p(rte/ -$e* Su2s -CD! S"> CD! S"> $ati,e - a,aila2le n(* -CD! S"> P(rte/ - a,aila2ilit+ is BD C8ec *it8 +(ur l(cal ser,ice aret ana.eent t( ,erif+ t8at +(ur call center supp(rts CD! S">s %S& - %(cal Ser,ice &e
l(cer 50-D 09155943 peria $(n Pa+ !isi(n E learnin. Cate.(r+ -30 /a+ past /ue -0 /a+ -90 /a+ -10 /a+ past /ue S(ft /isc(nnect -s(e (r all ser,ices are /isa2le/ -cust(er can ae a pa+ent an/ 8a,e ser,ice rest(re/ relati,el+
%e/.er 2ri/.es t8e .ap 2et*een t8e last stateent 2alance an/ t8e actual current acc(unt 2alance '''''''''''''''''''''''''''''''''''''''''''' DAF 14 Gran/sla ealt8 C8ec r(u2le Assist !i/e( E-learnin. Escalati(n &es(luti(n &es( luti(n ((l -(ne st(p s8(p f(r all cust(er escalati(n issues "t eliinates t8e nee/ t( access /ifferent s+stes@ f(rs@ an/ eails 2ase/ (n t8e t+pe (f issue #ri.inat(rs an/ fie/ a.ents nres(l,e/ ticets ana.er /irect(r ,ice presi/ent E&#neC(cast - Einstein %(.in ain pa.e - *it8(ut ca2leX '''''''''''''''''''''''''''''''''''''''''' DAF 15 E learnin. H1 Platf(r -entertainent (peratin. s+ste -Get inte.rate/ searc8 results accr(ss li,e !@ Hfinit+ in /ean/@ an/ +(ur D!&@ pers(nalize/ rec(en/ati(ns an/ apps lie Sp(rts@ eart8er@ raffic@ raffic@ Pan/(ra@ an/ Iace2((@ ri.8t fr( +(ur ! - rec(r/ up t( 4 s8(*s at (nce *8ile *atc8in. an(t8er #,er,ie* ain enu -Gui/e -D!& -Hfinit+ (n /ean/ -Apps Searc8 -Settin.s ini Gui/e- s8(*s +(u *8ats (n eac8 c8annel ri.8t n(*@ *8ile eepin. a lar.er ,ie* (f *8at +(ure currentl+ *atc8in. F(u can select a pr(.ra t( *atc8 (r@ if +(u 8i.8li.8t a c8annel an/ press t8e &i.8t arr(* 2utt(n@ +(u can ,ie* a list (f upc(in. pr(.ras f(r 6ust t8at c8annel s(rte/ 2+ tie
#t8er enu ist(r+ 2ar - /ispla+ t8e last nine c8annels (r pr(.ras +(u 8a,e ,ie*e/ ransp(rt 2ar -appears at t8e 2(tt( (f full screen ,i/e( *8en +(u press t8e /(*n arr(* (r an+ re(te e+ t8at c(ntr(ls pla+2ac 8e transp(rt 2ar /ispla+s -start tie -en/ tie -8(* uc8 +(u 8a,e *atc8e/ -status (f +(ur pr(.ra) pla+@ fast f(r*ar/@ re*in/@ pause #P 3 Benefits -An interacti,e ! eperience -Easier searc8 an/ pers(nalize/ rec(en/ati(ns -&ec(r/ up t( 4 s8(*s *8ile *atc8in. an(t8er %ast 9 - feature t8at lets +(u see t8e last 9 s8(*s t8at +(u 8a,e *atc8e/ Searc8 Ieature -fin/ t8e pe(ple an/ pr(.ras +(u *ant t( *atc8 -Searc8 pr(.ra titles@ pers(nalities@ sp(rts teas an/ net*(rs 1 Enter a searc8 ter usin. eit8er t8e re(te e+pa/ (r (n t8e screen e+2(ar/ &e(te e+s - searc8 *ill ap t8e nu2er e+s (n +(ur re(te t( t8eir c(rresp(n/in. letters Wer( represents a space@ f(r eaple@ if +(u press 3@ +(u a+ see results f(r A/a san/ler@ etc@ 2ec@ (r an+ pr(.ra *it8 2eatiful #n screen e+2(ar/ - press t8e c 2utt(n (n +(ur re(te t( /ispla+ t8e (n screen e+2(ar/@ use t8e arr(* e+s press #> t( select letters@ (r s*itc8 2et*een t8e tet an/ nueric c8aracters Enter c8aracters until +(u see +(ur atc8 3 ( furt8er narr(* searc8 results@ select a cate.(r+ (n t8e left (f +(ur screen screen Searc8 results are liite/ t( t8at cate.(r+ 4 Press t8e A 2utt(n (n +(ur re(te f(r a//iti(nal a// iti(nal searc8 (pti(ns@ suc8 as liitin. +(ur results t( D (nl+ a//iti(nall+@ +(u can specif+ a safe seatc8@ *8ic8 re(,es a/ult pr(.ras p r(.ras fr( searc8 results 5 i.8li.8t a atc8 an/ press t( *atc8@ sa,e@ (r see (re (pti(ns H1 &e(te App -C(ntr(l +(ur ! usin. +(ur Sart P8(ne -$a,i.ate t8e H1 platf(r *it8 a siple tap@ s*ipe@ (r s8ae -se ,(ice c(an/s t( c8an.e c8annels@ searc8 f(r a s8(*@ an/ .et pers(nalize/ rec(en/ati(ns -Desi.ne/ an/ (ptiize/ f(r iP8(ne@ an/ iP(/ t(uc8 8e Apps feature inclu/es) - sp(rts -*eat8er -traffic -pan/(ra -face2((
SE"$GS - a/6ust +(ur au/i( an/ ,i/e( preferences ena2le parental c(ntr(ls@ turn rec(en/ati(ns (n (r (ff@ an/ (re - See +(ur acti,e Hfinit+ #n Dean/@ s8(*s an/ (,ies (r c8ec +(ur D!& space a,aila2ilit+ -a/6ust +(ur settin.s suc8 as picture pr(p(rti(ns an/ pri(rit+ (f series '''''''''''''''''''''''''''''''''''''''''''' DAF 1 CP$" - Cust(er Pr(prietar+ $et*(r "nf(rati(n ICC - Ie/eral C(unicati(ns C(issi(n "suse (f CP$" - /iscl(sin. cust(ers inf(rati(n *it8(ut aut8enticatin. t8e cust(er Cust nae Cust a//ress CP$" elep8(ne elep8(ne nu2er &AB" - &ea/il+ A,aila2le Bi(.rap8ical "nf(rati(n MSSS M (t8ers ai/en nae Macc(unt nu2er Mtel N M8i.8 sc8((l nae M/ri,ers license nu2er Pre tetin. - f(r (f s(cial en.ineerin. -usin. false pretenses t( .ain inf(rati(n -in,(l,es pri(r researc8 t( esta2lis8 le.itiac+ -(ften use t( tric 2usiness int( /iscl(sin. inf(rati(n Pr(tecti(n (f CP$" -P"$ -securit+ an/ secret
500 sales rep 095737333001 - C#CAS !P &$G 001 alec 2recer "nterittent SD ; 3 ***c(castnet '''''''''''''''''''''''''''''''''''''''''''' DAF 17 Hfinit+ Si.nature Supp(rt $e* an/ &efres8e/ Pers(nal ec8 Plans Eistin. Pers(nal ec8 ec8 $e* Pers(nal ec8 ec8 Plans Plans (/a+ (/a+ Si.nature Supp(rt P8ase 3 %aunc8 C(puter aintenance C(puter C(put er Perf(rance ;495 ((l ;495 ireless $et*(rin. ;595 aintenance an/ $et*(rin. ireless $et*(rin. an/ C(puter Perf(rance ;995 995 C(plete (e elp Des ;1995
C(puter Perf(rance ((l - Clean an/ (ptiize c(puter f(r ipr(,e/ spee/ -Perf(r s(ft*are ena2le/ tune ups an/ securit+ c8ecs up t( 4 c(puters -En8ances securit+ an/ *it8 Iile S8re//er an/ Pri,ac+ Pr(tect(r -Ii c((n c(puter pr(2les aut(aticall+ *it8 #ne Clic C8ec up an/ PC Iier elp Des - 4:7 tec8 supp(rt@ s(ft*are installati(n @ ,irus re(,al @ enr(llent fee (f ;39 ireless $et*(rin. an/ C(puter Perf(rance - (e net*(r supp(rt @ inclu/es c(puter perf(rance t((l @ enr(l fee ;39 elp Des Plus -c(pre8ensi,e tec8 supp(rt@ 8(e net*(r @ an/ c(nnecte/ *ifi /e,ice @ - inclu/es c(puter perf(rance t((l -inclu/es ,irus re(,al -pre,i(usl+ n(*n as c(plete 8(e -enr(llent fee (f ;79 Enr(llent Iee *ai,er - *ireless net*(rin. an/ *ireless net*(rin. an/ c(puter perf(rance criteria)
-leasin. a .ate*a+ /e,ice -purc8ase/ (nsite pr(fessi(nal *ireless net*(rin. setu( *it8in last 30 /a+s -cust(er currentl+ su2scri2es an/ is (,in. t( a ne* a//ress ! Pr(tecti(n Plus - Defects *ear an/ tear an/ p(*er sur.es fat panel !s c(,ere/ - "nclu/es SPP -if *e cant fi it@*ell it@ *ell replace it C(plete Pr(tecti(n pre,i(usl+ n(*n as triple pla+ pr(tecti(n -c(puters@ lapt(ps@ ta2lets@ net2((s@ e-rea/ers@ .ae s+ste an/ flat panel !s -a//e/ pr(tecti(n a.ainst /r(ps@ spills an/ (t8er acci/ents f(r (st /e,ice -SPP Pers(nal ec8 Dec(issi(n -c(puter aintenance -0K ser,ice /isc(unt f(r pers(nal tec8 su2scri2ers (n t8e Si.nature Supp(rt #ne ie I"es an/ Ser,ice -e learnin. 8ttp)::learnin.c(castnet:trainin.:HSSQP8ase3:HSSQP8ase3Qe2riefQ,en/(r:resize18tl (* t( Set up &e(te c(ntr(l) 8ttp)::aestr(*e2-*c/cpr/ca2lec(castc(:res(urces:sites:C#CAS:c(ntent:li,e:DE!"CEQGA%%E&F:0:DG 5:enQS:Platinu&e(teQ$e*p/f '''''''''''''''''''''''''''''''''''''''''''' DAF 1 8ttp)::cust(erc(castc(:8elp-an/-supp(rt:p8(ne:re
2(es 8is is t8e sae pr(cess an/ an / 2e8a,i(r as An+&(( #n Dean/ Err(r essa.es 8e Pr(.ra na,aila2le (,erla+ *ill /ispla+ (n t8e n(n D!& 2( *8en t8e user attepts t( pla+ 2ac a rec(r/in. t8at 8as recentl+ /elete/ fr( t8e D!& 2( 8e Ser,ice na,aila2le (,erla+ *ill /ispla+ (n t8e n(n D!& 2( *8en t8e user perf(rs an acti(n an/ t8e 2( an/ t8e D!& cann(t c(unicate !alue !alue (f An+&(( D!& -+(u (nl+ nee/ t( set up rec(r/in.s fr( (ne !@ 2ut t8en +(u can *atc8 t8e@ up t( t8ree a//iti(nal !s in +(ur 8(e -F(u can 2e.in *atc8in. a rec(r/e/ pr(.ra (n t8e ain D!& in +(ur 8(e@ st(p it@ an/ t8en c(ntinue ,ie*in. it *8ere +(u left (n e/ia terinal in an(t8er r(( - as 500 GB 8ar/ /ri,e t8at can 8(l/ up t( 40 8(urs (f stan/ar/ pr(.rain.@ (r 5 8(urs (f 8i.8 /efiniti(n pr(.rain. - An+r(( D!& can 2e use as an alternati,e t( ulitple D!&s in t8e 8(e (* t( P(siti(n D!& ( ne* su2scri2er - tal a2(ut 8(* uc8 a//iti(nal ,alue t8e+ can .et (ut (f t8eir ser,ice 2+ rec(r/in. pr(.ras t( *atc8 t8e *8en t8e+ *ant@ in an+ r(( (f t8eir 8(e Current cust(ers - eplain t8e /ifference 2et*een re.ular an/ an+ r(( D!& ( cust(ers *8( t(/a+ 8a,e ultiple D!&s in t8eir 8(e - "f t8e+ replace t8e *it8 an+r(( D!&@ t8e+ *ill .ain t8e a/,anta.e (f settin. up rec(r/in.s fr( (ne !@ an/ 2ein. a2le t( access t8e fr( (t8ers in t8e 8(e C(casts an+r(( D!& all(*s +(u t( st(p a rec(r/e/ pr(.ra (n t8e ain D!& an/ t8en resue *atc8in. it in an(t8er r(( fr( *8ere +(u left (ff S(e (f (ur c(petit(rs /( n(t (ffer t8is feature *it8 t8eir ulti r(( D!& s+stes Please c8ec C(petiti,e E/.e f(r +(ur c(petit(rs (fferin.s Pr(s an/ C(ns An+ r(( D!& Pr(- *atc8 rec(r/e/ pr(.ras fr( t8e ultiple l(cati(ns in t8e 8(e C(n-rec(r/ (nl+ pr(.ras siultane(usl+ ultiple D!& Pr(s -rec(r/ up t( 4 pr(.ras siultane(usl+ (n /e,ices C(n) *atc8 pr(.ras (nl+ fr( t8e l(cati(n *8ere t8e+ rec(r/e/ '''''''''''''''''''''''''''''''''''''''''''' DAF 19 E %earnin. - Cust(er (,e (,es acc(unt f(r r(u.8l+ 40K (f cust(ers /isc(nnects eac8 (nt8 3 Cate.(ries
- (,es *it8in l(cal aret =transfer (f ser,ice? - (,es n(t *it8in l(cal aret@ 2ut are *it8in c(casts nati(nall+ ser,icea2le area - (,es n(t *it8in l(cal aret (r c(casts nati(nall+ ser,icea2le area if t8e cust(er is (,in.@ as f(r t8e ne* zip c(/e *8at is t8e ne* a//ress@ if t8e zip c(/e is *it8in +(ur l(cal aret@ c(llect t8e ne* a//ress an/ 2e.in t8e transfer (f ser,ice pr(cess -"t is etreel+ ip(rtant t8at +(u /( n(t set up a /isc(nnect an/ t8en ne* c(nnect *8ene,e +(u can transfer t8e ser,ice ,ia t8e transfer (f ser,ice pr(.ress -n(t f(ll(*in. a+ result in inaccurate rep(rtin. an/ unecessar+ pr(rates f(r t8e cust(er &eturn 2+ ail ,ia &A >" Deli,er Ser,ice Center -less c(n,enient -2i. cities t+picall+ 8a,e 2i. traffic - a,(i/ t8e frustrati(n -6ust lie (ur call centers ser,ice centers 8a,e 2us+ ties t((- a,(i/ a *ait S(e a//resses a+ 8a,e t8e (t Dr(p pr(cess in place - eanin. t8e tap is still acti,e ne.atin. t8e nee/ f(r a tec8nician t( ,isit an/ t8at t8e cust(er a+ 2e a2le t( tae a/,anta.e (f (ur self installati(n its Pr(fessi(nal tec8nician can install t8e ser,ice 2ut it *ill tae tie 2etter t( (ffer S"> s( t8at t8e+ can 8a,e ser,ice t8e /a+ t8e+ arri,e (,in. *it8in l(cal are c8eclist 1 G( t( (,e@ transfer an/ enter zip c(/e t( ,erif+ (,e area "f in l(cal area@ /iscuss e at ne* l(cati(n #!"$G #S"DE %#CA% A&EA B ""$ SE&!"CES A&EA CEC>%"S 1 G( t( (,e:ransfer t((l an/ enter zip c(/e t( ,erif+ (,e area "f n(t in l(cal area@ 2ut still ser,icea2le@ transfer t( t8e nati(nal (,e center 3 $ati(nal (,e center *ill /iscuss - e at ne* l(cati(n
ie *arner an/ C8arter (,e (utsi/e c(cast area- CAEs s8(ul/ transfer t8e cust(er t( t8e Ca2le (,ers (tline after settin. up t8e /isc(nnect *(r (r/er@ usin. t8e /isc(nnect reas(n c(/e (,in. t( n(n ser,icea2le c(cast area (r s(et8in. siilar #utsi/e l(cal area an/ (utsi/e ser,ice area c8eclist 1 G( t( (,e:transfer t((l an/ enter zip c(/e if n(t in l(cal area@ an/ c(cast ser,ice is n(t a,aila2le ) set up a /ate f(r ser,ice /isc(nnect /iscuss e
Cust(er Satisfacti(n - increase in cust(er satisfacti(n 3 &etenti(n- increase in cust(er retenti(n 4 Stan/ar/ize/ - C((n CAE app(intent *in/(* talin. p(ints@ -C((n tec8nician cust(er c(n,enience talin. p(ints -C((n /ispatc8 pr(cesses -(/ifie/
8at is a 8itL - A t+pe (f si.nal t8at is sent fr( ,ari(us s+stes t( t8e set t(p 2(es l(cate/ in cust(ers 8(use 8at are its use/ f(rL - aut8(rizin. ser,ices (n cust(ers acc(unts an/ fiin. pr(2les C(an/s - Clear iPP! Pin - &eset ,i/e( /e,ice - DB &efres8 - Ca2leCar/ Pairin. Sen/ 8its ultiple 8its *ill cl(. t8e s+ste +pe (f " PA& PA& Definiti(n Parental Access Billin. S+ste ACS& 8at it /(es Clear (r resets PP! Purc8ase an/ Parental C(ntr(l P"$S 8at it /(es $# D# An+t8in. else 8en t( SE Cust(er f(r.ets P"$ E -an+ e
&eset !i/e( De,ice se/ t( res(l,e/ !#D issues f(r cust(ers n(t .ettin. t8e le,el (f ser,ice as (r/ere/ 8en t( use) Cust(er su2scri2es t( a preiu c8annel lie B# 2ut cann(t (r/er B# #n Dean/ pr(.ras &efres8 DB Date nifie/ Data2ase &efres8 -se t8is feature *8en +(u nee/ t( &efres8 DB Data f(r a cust(er - se *8en +(u see t8at t8e 2illin. rate c(/e an/ t8e DB rate c(/e are (ut (f s+nc n t8e DB Entitleent C(paris(n t((l C((n "s:r(u2les8((tin. "s:r(u2les8((tin. 1 refres8 =a//ressi2le c8an.es:n( truc:up.ra/e? initialize =/( $# /( e,er /eletes e,er+t8in. in t8e cs 2( rest(re t8e SB t( fact(r+ settin.: a6(r reset? 3 reinitialize =restart: p(*erc+cle - turnin. (ff:(n it taes 15ins t( restart after turnin. it (ff@ it s8(ul/ 2e .((/ 2+ t8en? 4 ca2le car/ pairin. =(nl+ use/ *: cs t8at 8as ca2le car/s n( 2(? 8ttp)::scenari(suitca2lec(castc(:+2acup:cc(untr+:2lue&a+Beac8:c(ntactIl(*11: Sen/in.its:assets:re - as
DAF 4 Cl(se/ Capti(nin. 444370 095737335301 $ae) Jane Acc(unt) 09573733901 "ssue) Blac Screen 8(* 474 ''''''''''''''''''''''''''''''''''''''''' DAF 5 E %earnin. S&# Special &e
A ua/rature Aplitu/e (/ulati(n =A? uner uner is a /e,ice present in s(e /i.ital tele,isi(ns *8ic8 ena2les recepti(n (f /i.ital ca2le c8annels *it8(ut t8e use (f a set t(p 2(
DAF 7 1 *8at are t8e t+pes (f Ca2leCar/s L -sin.le strea -ulti strea ca2le car/s *8at ser,ices can a c recei,e usin. Ca2leCar/s L - (ne *a+ /i.ital c8annels/i.ital c8annels an/ liite/ ser,ices (n H#D an/ #n Screen Gui/e
3 *8at is t8e c8ar.e f(r 1 Ca2leCar/ L n( c8ar.e 4 *8at is t8e c8ar.e f(r t8e n/ Ca2leCar/ L ;150 5 8(* /(es t8e c (r tec8 fin/ t8e 8(st "D@ Ca2leCar/ serial nu2er an/ /ata "D pairin.L -C can c8ec t8e anual:user .ui/e (r ,isit t8e anufacturers *e2site t( access t8(se inf(rati(n re.ar/in. t8e ca2le car/ *8at installati(n (pti(ns are a,aila2le t( Ca2leCar/ csL #nline Acti,ati(n "!& Acti,ati(n C(cast A.ent Acti,ati(n Pr(fessi(nal "nstall S"> 7 *8at is t8e /ifference 2et*een a tru*a+ ! an/ a /i.ital ca2le !L tru*a+ tec8n(l(.+ all(*s /i.ital !s t( c(nnect t( ca2le *it8(ut a set t(p 2(@ pr(,i/in. cust(ers *8( use ulti-strea Ca2leCA&Ds a true interacti,e tele,isi(n eperience 8e Di.ital Ca2le ! uses a ca2le set t(p 2( in (r/er t( pr(,i/e cust(ers access t( all /i.ital ca2le ser,ices can t8e c (,e a Ca2leCar/ t( an(t8er ! in t8e 8(useL -(,in. a Ca2leCA&D 2et*een ultiple sets *ill result in a l(ss (f ser,ices *8ic8 *ill re
