Project on Organizational Behaviors
Subject
: Leadership
Company
: Manchester United Café bar
Name of Student
: Sachin D.Vernekar
Roll No.
: 165
Class
: MHRDM
Institute
: Mumbai Educational Trust (MET)
MANCHESTER UNITED CAFÉ BAR
Manchester United, a brand which is both international and historical takes on a theme with The Manchester United Cafe Bar that is contemporary English. Key design features of the outlets include the Wall of Fame, the Skybox, the Dugout area and giant projector screens to screen "live" telecast of soccer games and other major sporting events. There is also the popular Managers Bench, a replica of the area where coach and players meet pitch level and a lively island bar with video walls showing live telecasts of all major sports events. The perfect setting to enjoy a great game with friends. Manchester United Cafe Bar is a full service, casual all-day dining cafe bar that features predominantly western cuisine and local specialties to suit the taste buds of diners across the region. In addition, there is also strong emphasis on creative cocktails, live telecast of sports events, "live" entertainment from popular artistes and special themed parties. It is a place where likeminded individuals gather over great drinks and food, to share a laugh. Seeing the surging growth of football in India, and the growing popularity of the Manchester United brand across the world, Mirah Group was quick to take on the primed responsibility of giving India its first Manchester United Cafe Bar at High Street Phoenix, Lower Parel, Mumbai. With a two-pronged strategy, it provides the right dining experience to pamper the weekday and weekend crowds and welcome the young and old to experience the scores of delights at the cafe. Today, in a short span of time, Mirah Group has already opened a second outlet at Nirmal Lifestyle Mall at Mulund, Mumbai; along with an outlet in Gurgaon to reach out to the football lovers in the capital. Plans are already afoot to launch five more units by end of 2010. Outlet openings lined up for 2010 Vasant Vihar - New Delhi and Calangute Beach - Goa. Early 2011 will see outlets opening at Pune, Park Mansion - Kolkata and another one in Malad - Mumbai.
Definition of Leadership The meaning of a message is the change which it produces in the image. — Kenneth Boulding in The Image: Knowledge in Life and Society Before we get started, lets define leadership. Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. This definition is similar to Northouse's (2007, p3) definition — Leadership is a process whereby an individual influences a group of individuals to achieve a common goal. Leaders carry out this process by applying their leadership knowledge and skills. This is called Process Leadership (Jago, 1982). However, we know that we have traits that can influence our actions. This is called Trait Leadership (Jago, 1982), in that it was once common to believe that leaders were born rather than made. These two leadership types are shown in the chart below (Northouse, 2007, p5):
While leadership is learned, the skills and knowledge processed by the leader can be influenced by his or hers attributes or traits, such as beliefs, values, ethics, and character. Knowledge and skills contribute directly to the process of leadership, while the other attributes give the leader certain characteristics that make him or her unique.
Four Factors of Leadership There are four major factors in leadership (U.S. Army, 1983): Leader
You must have an honest understanding of who you are, what you know, and what you can do. Also, note that it is the followers, not the leader or someone else who determines if the leader is successful. If they do not trust or lack confidence in their leader, then they will be uninspired. To be successful you have to convince your followers, not yourself or your superiors, that you are worthy of being followed. Followers
Different people require different styles of leadership. For example, a new hire requires more supervision than an experienced employee. A person who lacks motivation requires a different approach than one with a high degree of motivation. You must know your people! The fundamental starting point is having a good understanding of human nature, such as needs, emotions, and motivation. You must come to know your employees' be, know, and do attributes. Communication
You lead through two-way communication. Much of it is nonverbal. For instance, when you ―set the example,‖ that communicates to your people that you would not ask them to perform anything that you would not be willing to do. What and how you communicate either builds or harms the relationship between you and your employees. Situation
All situations are different. What you do in one situation will not always work in another. You must use your judgment to decide the best course of action and the leadership style needed for each situation. For example, you may need to confront an employee for inappropriate behavior, but if the confrontation is too late or too early, too harsh or too weak, then the results may prove ineffective.
THE FUTURE LEADER •
YOU in the Responsibility Link
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Matching Expectations
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MURCB India Future Leader – The Image
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Journey from a Manager to a Leader – Leadership Skills
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Effective Communication
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Skills to Effective Management – Time & Stress Management – Group Dynamics & Team Building – Work Prioritization – Motivation – Organization Skills
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Out of the Box Thinking
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Importance of Processes & Procedures
ARE YOU CLEAR ABOUT •
Your Designation
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Your Job Location
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Your Reporting
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Your Role
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Your Job Responsibilities
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Your Training
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Training Reviews
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Certification & Placement
LEADER’S CHART POSTION
FUNCTION
ROLE
JOB RESPONSIBILITIES
Midfielder
To Assist
Informational
Organizing & Controlling
Forward
To Manage
Inter
Directing & Motivating
Personal
Striker
To Lead
Decisional
Planning & Leading
The above chart defines the level of the leadership in the company and the role & responsibility of each level
LEDERSHIP IN MANCHESTER UNITED •
Responsibility for self learning & growth
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The ability to see the bigger picture
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Lead by example
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Make a difference
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Contribute towards; –
Great & consistent Players Experience
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Process standardization & adherence
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Effective Communication
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People’s development
FUTURE LEADER •
F – FUTURISTIC
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U – UP TO DATE
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T – TRUSTWORTHY
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U – UNDERSTANDING
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R – RESPECTFUL
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E – ENTERPRISING
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L – LEARNED
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E – ENDURING
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A – APPROACHABLE
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D – DECISIVE
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E – ENTHUSIASTIC
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R – ROLE MODEL
THE IMAGE OF FUTURE LEADER
WHAT CONSITUTE THE IMAGE OF FUTURE LEADER •
Punctuality
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Correct Grooming
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Positive Body Language
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Great Interpersonal Skills
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Your overall Personality
The benefits of being “On Time •
Good start of the day - more relaxed and at ease
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You have that extra time for daily planning & organizing
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You are seen as more trustworthy & responsible
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Sometimes your other mistakes are overlooked
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You can leave work early hence have a better family life
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You can complete more work than others
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People think that you respect other‘s time, which increases your face value
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You can demand others to be punctual
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You will become a natural leader for others
You get replies from others instantly as they know that you do not delay on replies
Correct Grooming •
Your Grooming talks about your personality
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You are more confident
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You are taken more seriously
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You are generally liked by people
Body Language •
Postures
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Gestures
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Facial Expressions
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Personal Space
Personality Johari Window Invented by Joseph Luft and Harrington Ingham in the 1950s as a model for mapping personality awareness. –
A model for self-awareness,
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Personal development
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Group development and
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Understanding relationships
Able, Accepting, Adaptable, Bold, Brave, Calm, Caring, Cheerful, Clever, Complex, Confident, Dependable, Dignified, Energetic, Extroverted, Friendly, Giving, Happy, Helpful, Idealistic, Independent, Ingenious, Intelligent, Introverted, Kind, Knowledgeable, Logical, Loving, Mature, Modest, Nervous, Observant, Organized, Patient, Powerful, Proud, Quiet, Reflective, Relaxed, Religious, Responsive, Searching, Self-assertive, Self-conscious, Sensible, Sentimental, Shy, Silly, Spontaneous, Sympathetic, Tense, Trustworthy, Warm, Wise, Witty
Manager‘s v/s Leaders Are all leaders‘ managers? Are all managers‘ leaders? •
Leadership - Phenomenon of one person influencing the thinking or action or both of another person or groups of persons.
•
Management - Process of getting things done through and by people
In short, all leaders are managers, but all managers need not necessarily be leaders.
Leadership Style in Manchester United •
3 styles of Leadership based on the mode of decision making & manner of implementation; –
Autocratic Leadership •
Authoritarian
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Paternalistic
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Laissez faire Leadership (Free Rein)
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Democratic/ Shared Leadership
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The success of the manager depends on his/her ability to identify the ―right‖ leadership style in any given situation and then exhibit enough flexibility and adaptability to practice that style.
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Reward Power - Leader‘s capacity to reward followers
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Coercive power - Leader‘s capacity to coerce or punish Followers.
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Legitimate power - Power a leader possesses as a result of occupying a particular position or role in the organization.
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Expert power - Power that a leader possesses as a result of his or her knowledge and expertise regarding the tasks to be performed by subordinates.
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Referent power - Is dependent upon the extent to which subordinates identify with, look up to and wish to emulate the leader.
Dealing with difficult employees •
Most employees can be difficult from time to time
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Evaluate the situation
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Act quickly
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Do your home work
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Develop a plan
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Confront the Problem
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Deal with the behavior, not the person
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Use I/ We and not You
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Give the employee an opportunity to develop a solution
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Hear out, Repeat to confirm your understanding
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Agree on a solution, implement immediately
Organizational Communication :―who says what and why to whom through which channel with what effect‖.
ABCs of Communication A - Attractiveness B – Brevity (Conciseness) C – Clarity
Interpersonal Skills •
Think positively
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Smile & radiate the positive energy
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Don‘t hesitate to praise, Accept compliments graciously
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Learn to listen, listen 80% of the time and only talk 20%
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Bring people together, Work as a Team
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Resolve conflicts, Don‘t carry excess baggage
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Communicate clearly, Use Humor
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See it from their side, Empathize
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Avoid Complaining, Criticizing or Blaming, Look for Solutions
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Be patient
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Fake it ‗till you make it
Aggressive v/s Assertive
TIME MANAGEMENT Balance your life
• Balance in Life is important • Recognize each aspect of life • I am not getting enough time for family/personal life because of Work • 80% of day is spent at work
Managing your Time
• Things to do list • Identify Priority • Making it happen • Evaluate deviations Motivation: The Company has Rewards and Recognition Activities for all the employees following are some of the certificates awarded to the employees for their outstanding performance
