PRE-OPENING CHECK LIST
Hotel Name: Jaya House River Park Location: River Road, Treang Village, Siem Reap, Cambodia Opening Date: November 1, 201 KEY WORDS !" %& H% C) )C ).C ./% .!% .!H% HR% S% 33
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!$ner %anaging &ire'(or Ho(el %anager C*ie+ )ngineer )e'u(ive C*e+ )e'u(ive Housekeeper .inan'ial Con(roller .ood and /everage %anager .ron( .ron( o'e %anager .ron( .ron( o+ House %anager Human Resour'es %anager Sales %anager 33 C!NC)RN)&
General /y %& and H!&
Start Date
Prepare J& and Training %anuals !pening !) 4!pera(ing )5uipmen(6 3is( %anaging Company Con(ra'( 8% repor(ing line S!P !'e 3o'a(ions: 8% and Se're(ary .ron( !'e %anager Housekeeper Personnel %anager .inan'e %anager Pur'*asing and Re'eiving C*ie+ )ngineer 4in )ngineer $orks*op6 C*e+ ./ %anager Pre;!pening !'e Spa'e (at 1920 Hotel as of 1 August 2016) Consider adding on: S(a< Can(een $i(* o$n ki('*en Cooor
1 ugus( 201 !'( 17 &!N) 91 ug 201 &!N)
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River Road, Treang Village, Siem Reap, Cambodia
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S(a< parking area 4in +ron( o+ /a'k !'e6 ?ni+orm Room 4'on@rmed6 )ngineer $orks*op 4'on@rmed6 Training Training Room Room 4Con@rmed6 4Con@rmed6 S*aving %irror in s(a< rooms 4Aes 'on@rmed6
!ESTION TO OWNER /y "*om /y "*en • •
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TI"E L#P
To To /e dvise dvise To To be advise
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G" /y =ol
Start Date
Bnspe'( Compe(i(ors *o(els Prepare /usiness Plan $i(* 'on'ep(, +a'ili(ies +a'ili(ie s e(' Prepare 10 years 'as* >o$ and 1 year budge( )s(ablis* opening s(ang guide )s(ablis* opening da(e &e(ail opening program )s(ablis* gi+(s +or opening gues(s Cal'ula(e pre;opening budge( Vision and %ission 4$ork (oge(*er $i(* %&6 )e'u(ive !rien(a(ion 4! 4!n'e H!&s Joined6 S(andard .on( (o be used in Ho(el Prepare &u(y %anager C*e'k 3is( Prepare %orning /rie+ genda Prepare $*a( *as (o be on $ebsi(e 4/ 4 /y %&6 &ep Head day o< plan Prepare u(*ori(y 3evel Sele'( Ho(el 3ogo and $ording &evelop !u(le( 3ogos 4Res(auran(, Spa, Sky /arDe'(6 %ST)R Hand !ver 3is( 4 /uilding .rom !$ner 6 Veri+y !u(;door signage Veri+y Bn;&oor Signage Prepar epare e !rg !rganiE aniEa a(io (ion C*ar C*ar(( +or +or Ho(e Ho(ell 4in' in'l &epar epar(m (men en(a (al6 l6 )s(ablis* So+( !pening %ee(ing S(ar( &epar(men( Head %ee(ings S(ar( S% %ee(ings 4(oge(*er $i(* %&6 &evelop Ho(el S(a(ionary /randing 4by Jus(in6 Re'rui(ing H!&s 8% .!H% H=% C*ie+ )ng
!'( 1 &!N) T/ done done 4Nov 16 !'( 1 !'( 1 ugus( 20 Sep 1 Sep( 17 &one !'( 1 !'( 1 !n Pro'essing !'( 1 Sep(1 &!N) Sep( 1 ugus( 20 !'( 10 !'( 10 ug 17 Sep( 20 Sep( 20 Sep( 27 ug F
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ug 1 4s(ar( da(e6 Sep( 17 Sep( 17 Sep( 17
River Road, Treang Village, Siem Reap, Cambodia
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HR% S% %anager C*e+ ./ % Spa %anager
Sep( 17 Sep( 17 Sep( 17 Sep( 17 Sep( 17
$inance /y Sop*eap
Starting Date
&evelop S!Ps Prepare all ne'essary .orms ba'k o+ *ouse Prepare mon(*ly repor( S(andard Ho(el Bnsuran'e 4in'l 9rd par(y6 &aily Repor( Samples )s(ablis* $orking 'api(al arrangemen(s /reak do$n pre;opening budge( )s(ablis* and veri+y a''oun(ing e5uipmen( re5uiremen(s )s(ablis* a''oun(ing sys(ems: Compu(er %anual !pen bank a''oun( )s(ablis* ra(e o+ +oreign e'*ange Prepare Pe((y Cas* Pro'edures Bnven(ory C*e'k lis(s all &epar(men(s Prepare Pur'*ase Pro'edures and Poli'ies
ug 1 Sep( 1 !'( 1 !'( 1 !'( 1 Sep( 1 Sep( 1 Sep( 1
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Sep( 1 !'( 27 !'( 1 !'( 1 Sep( 1
Ho%&e'eeping /y "*om /y "*en
Starting Date
Prepare S!P Prepare 3aundry 3is( /aby;si((ing +orm %as(er =ey re5ues( +orm ?ni+orm %as(er 3is( Room C*e'klis( +or all 'a(egories Pes( Con(rol Con(ra'( (o sour'e Prepare meni(ies 3is( in Room
&!N) &!N) &!N) T/ !'( 1 !'( 1 !'( 1 ug 20 4&one6
HK Printing "aterial& (it) Logo Soap 27grams Room meni(ies bo 3aundry dis'repan'y no(e 4(o in+orm 8ues(6 &N&G%ake up Room 'lo(* sign 8ood nig*( 'ard 3aundry 3is( 3aundry bag S*oe S*ine /ag
Starting Time Sep( 1 Sep( 1 Sep( 1 Sep( 1 Sep( 1 Sep( 1 Sep( 1 Sep( 1
River Road, Treang Village, Siem Reap, Cambodia
$ront O*ce /y .ron( !'e %anager
Starting D#te
&evelop S!Ps Training Training Plan Room &ire'(ory Prepare VBP C*ar( meni(ies re5ues( +orm Prepare C!%P R!!% .orm Prepare depar(ure le((er Prepare depar(ure C*e'k 3is( Prepare 8ues( 'omplain( Templa(e Prepare Regis(ra(ion Cards
Sep( 17 Sep( 27 !'( 1 !'( 1 !'( 1 !'( 1 !'( 1 !'( 1 !'( 1 Sep( 20
$ront O*ce Printing "aterial& (it) Logo& Ho(el %ap o+ all Publi' reas and .a'ili(ies C*e'k in;ou( .older =ey Card Holder Ho(el Name Card $i(* %ap No(e Pad 3uggage Tag %is'ellaneous C*arge Tour Tour Vou'*er Vou'*er Reba(e Vou'*er Paid !u( Vou'*er 8ues( Regis(ra(ion Card
!'( 1 !'( 1 Sep( 1 !'( 1 Sep( 1 Sep( 1 !'( 1 !'( 1 !'( 1 !'( 1 Sep( 1
Electric Data Proce&& /y Joe, Pedro and BT %anager Se( up )mail ''oun(s +or all s(a
River Road, Treang Village, Siem Reap, Cambodia
Spa /y "*om /y "*en Spa %anager Con@rmed
Starting Date
Prepare Spa Con'ep( &evelop Spa S!P Prepare Spa %enu Prepare Spa ..) Prepare Spa Training Prin(ing %enu
$oo+ an+ ,eerage /y "*om /y "*en as soon as ./ %anager Con@rmed Preparing S!P and Training %anual )s(ablis* Par S(o'ks: /everages "ines Prin(ing )ng Supplies C*emi'als Prepare ./ !u(le( Con'ep(s Prepare ./ 3ogbook .orms Prepare %arke( 3is( +or C*e+ use Prepare S(ore 3is( 4&ry /everage, "ine, 8eneral6 Prepare .ood %enus and Re'ipes Prepare /everage and "ine 3is( in'l Re'ipes Prepare Cooking Class Con'ep( Prepare ./ %arke(ing Plan Sele'( &rinks Supplier and sponsors*ip Prepare Se5uen'e o+ Servi'es &evelop ./ program I all ou(le(s .inaliEe menu i(ems and pri'es .inaliEe ./ gues( supplies: %a('*es Napkins Table Table (en( 'ards 'ards 4drinks, menu6 De(' )s(ablis* opera(ion *ours o+ ou(le(s &esign menu S(ar( +ood and beverage mee(ing Presen( menu proo+s )s(ablis* serving pro'edures o+ ou(le(s S(andardiEe re'ipes +or ki('*en s(a< Take Take +ood display p*o(os p*o(os Pos( re'ipes and p*o(os in ki('*en )s(ablis* en(er(ainmen( poli'y • • • • •
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River Road, Treang Village, Siem Reap, Cambodia
%usi'ian S*o$s )s(ablis* layou(s all small +un'(ion rooms Prepare %ee(ing Pa'kages +or Sales and %arke(ing • •
$., Printing "aterial (it) Logo /"a01e Not nece&&ar02 Sugar 4$*i(e and bro$n6 Creamer %a('* Engineering /y "*om /y "*en
$ai( +or )ngineer
&evelop S!Ps and Training Plan Sep( 17 Prepare "eekly, %on(*ly, and Aearly %ain(enan'e Plan !'( 1 Prepare Telep*one )(ension 3is( !'( 1 Prepare .ire %anual and )va'ua(ion sys(em !'( 1 3o'al suppliers +or +uel !'( 1 Tour Tour en(ire en(ire si(e and issue issue repor( repor( (o 8% Nov 1 P*o(ograp* impor(an( du'( and piping 'onne'(ions (o be 'on'ealed 3o'a(e suppliers +or engineering supplies !'( 1 C*e'k lig*( bulb inven(ory Sep( 17 %oni(or progress and issue $eekly repor( (o 8% "i(ness all e5uipmen( (es(s Re'ord all essen(ial da(a and 'ompare agains( issues do'umen( Submi( non;(e'*ni'al non;(e'*ni'al repor( o+ ea'* (es( (o 8% Tes( Tes( and opera(ing opera(ing 'er(i@'a(es $ill be re5uired re5uired on on (*e +ollo$ing +ollo$ing e5uipmen( and $*en (es( are done: .ire alarm sys(em .ire .ire pumps Smoke e*aus( +ans /oilers and +uel sys(em )mergen'y genera(or =i('*en *ood e(inguis*ing sys(em )leva(ors Trans+or Trans+ormers mers and HV s$i('* s$i('* gear C*illers Ho( $a(er genera(ors =i('*en gas piping sys(em =i('*en *ood e*aus( sys(em &omes(i' $a(er pumps &omes(i' $a(er (rea(men( sys(em "a(er so+(eners &immer sys(ems udio and publi' address sys(ems • • • • • • • • • • • • • • • • •
River Road, Treang Village, Siem Reap, Cambodia
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.olding and demoun(able par(i(ions Visi( C*ie+ o+ .ire &epar(men(
Sale& an+ "ar'eting /y "*om /y "*en S% Sele'(ed Prepare S% Plan Prepare Pa'kages Prepare Can'ella(ion and no;s*o$ poli'y Prepare RT) RT) SH))T SH)) T Prepare pre;opening bro'*ure Prepare .a'( s*ee( Prepare gen( and (our opera(or da(abase Send ou( press release announ'ing 'on(a'(s "ri(e epose o+ presen( pi'(ure o+ *o(el business des'ribing Ra(e s(ru'(ure Type Type o+ business business Res(auran( business Proposal %ee(ing Pa'kage business irline 'onne'(ions Comple(e *o(el 'ompe(i(ors analysis )s(ablis* room ra(e s(ru'(ure Prin( invi(a(ions +or opening Prepare and prin( ra(e 'ard dvise $*en *o(el a''ep(ing reserva(ions Send ou( press release announ'ing *o(el;a''ep(ing reserva(ions: ll agen(s ll media %ail invi(a(ion +or opening ppoin( lo'al sales manager )s(ablis* repor(ing repor(ing da(e o+ sales manager rrange (ranspor(a(ion o+ opening gues( ppoin( lo'al adver(ising agen'y &evelop press ki( S(ar( adver(ising 'ampaign &evelop sales +orm +or: /ookings Can'ella(ions mendmen( Reserva(ion Poli'y and pro'edure Prepare +un'(ion book S(ar( dire'( mail promo(ion Crea(e *o(el ne$sle((er &evelop seasonal G a'(ivi(y pa'kages Plan sales (rips &evelop S!Ps • • • • •
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River Road, Treang Village, Siem Reap, Cambodia
Local Sale& an+ PR /y S% Bnvi(a(ion 3is( +or So+( !pening '(ivi(ies Visi( lo'al 3o'al agen(s and (our opera(ors Tourism Tourism u(*ori(y u(*ori(y o+ Siem Reap Reap • •
H%man Re&o%rce C)ec' Li&t /y "*om /y "*en Prepare S(a< Handbook +or approval 8eneral S(a< !rien(a(ion in'luding Ho(el Vision, %ission s(a(emen( Ho(el /a'kground S(a< /ene@(s 4%edi'al and Heal(*'areDe('6 So'ial Conne'(ivi(y !$ner Bn+o )plain (*e Term and 'ondi(ions o+ employmen(: Compensa(ion sys(em /ene@( pa'kages Bn'en(ive 'ompensa(ion programs Job >eibili(y >eibili(y ppren(i'es and (rainees*ip )nglis* Class )s(ablis* .irs( B& S!P 8e( Se'uri(y Company and iden(i+y se'uri(y spo(s and S!PS Prepare Rules and Regula(ion Sops Prepare bene@( lis( +or all levels Prepare %anning 8uide 4$ork+or'e and salary s'ale6 • • • • •
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Preparing Contract /y "*om /y "*en 8overnmen( !rganiEa(ions "ork permi( 3abor book Priva(e insuran'e 'ompanies Re(iremen( plans 3i+e insuran'e %edi'al Travel Travel insuran'e insuran'e "orkers 'ompensa(ion • •
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River Road, Treang Village, Siem Reap, Cambodia
Emplo0ee #rea /y HR% )mployee en(ran'e )mployee (oile( )mployee lo'ker rooms: %ale G +emale )mployee 'lini' )mployee uni+orm room )mployee Can(een )mployee re'rea(ion .ire ei(s ei( s .ire poin(s poin( s Personnel and (raining o'e Training Training room room
Interie( Proce&& /y HR /y "*en SP on'e HR Koin(ed &a(es o+ so+( I opening and G or opening s'*edules Job nnoun'emen( nnoun'emen( S'*edule and @rs( in(ervie$s Sele'( and 'on@rm appoin(men(s S(ar( da(es +or all employees )mployee mee(ing Legal /y "*om /y "*en ppoin( lo'al la$yer Veri+y and ob(ain opera(ing li'enses +or Ho(el .ood 3i5uor li'ense )n(er(ainmen( B'e making )s(ablis* *o(el ve*i'les G (ranspor(a(ion (ranspor(a(ion servi'e ppoin( audi(ors • • • • • • •
River Road, Treang Village, Siem Reap, Cambodia
