PLM415 Quality Management in Logistics SAP PLM
Course Outline Course Version: 98 Course Duration: 3 Day(s) Publication Date: 2014 Publication Time:
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PLM415
Contents
Contents Course Overview ...................................................................... v Course Goals ....................................................................... v Course Objectives ................................................................. v
Unit 1: Quality Management at Goods Receipt and during Goods Movement ............................................................................... 1 Quality Management at Goods Receipt ........................................ 1 Quality Management During Goods Movements .............................. 1
Unit 2: Quality Management in procurement .................................. 2 Control in Procurement............................................................ Procurement Documents ......................................................... Quality Certificates at Goods Receipt ........................................... Quality Level and Usage Decision...............................................
2 2 2 3
Unit 3: Manufacturer Part Number ................................................ 4 Manufacturer Part Number....................................................... 4
Unit 4: Warehouse Management and Quality Management ................. 5 Warehouse Management and Quality Management ......................... 5
Unit 5: Quality Management in Sales and Distribution....................... 6 Quality Inspection for Outbound Delivery....................................... 6 Configuration and Inspection Specifications ................................... 6 Returns and Complaints Processing ............................................ 7
2014
© SAP AG. All rights reserved.
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Contents
© SAP AG. All rights reserved.
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PLM415
Course Overview
Course Overview This course provides information on integrating Quality Management into the processes of procurement, inventory management and sales processes. Our Company wants to implement a process for quality assurance in procurement and in sales. This involves defining who can deliver which material in the required quality. You must also ensure that the delivered materials meet the criteria with as little time and effort as possible. Finally, our company wants to trace how the quality of the delivered materials develops. The SAP Quality Management applications are part of the SAP ERP (Enterprise Resource Planning) and SAP PLM (Product Lifecycle Management) solutions. The information in this course refers to the SAP ERP Central Component 6.0 software component, SAP Enhancement Package 5.
Target Audience This course is intended for the following audiences: • •
Members of the project team People from the Quality Assurance, Procurement and Sales departments
Course Prerequisites Required Knowledge • • •
SCM500 Processes in Procurement SCM600 Processes in Sales PLM412 Quality Planning and Inspection
Course Goals This course will prepare the participant to: • • •
Understand quality assurance and the different process variants for the quality inspection in the procurement process. Learn which procedures are used for quality-related vendor release and how manufacturer processing is linked to QM. Understand the integration of quality management in the sales process.
Course Objectives After completing this course, the participant will be able to: • •
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Understand how QM is integrated into Materials Management Use QM control methods in procurement
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• • • • •
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Course Overview
Use procurement documents Use QM-relevant functions for manufacturer processing Use QM in conjunction with Warehouse Management Plan inspections for deliveries and understand the subsequent effects Change characteristic specifications using variant configuration
© SAP AG. All rights reserved.
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Course Outline
Unit 1 Quality Management at Goods Receipt and during Goods Movement Unit Overview In this chapter, we will demonstrate the quality inspections during goods receipt and during goods movement using various processes. The individual lessons illustrate the respective processes. The inspection lots that arise belong to inspection lot origin 01 or to inspection lot origin 08. This Inspection lots are stock-relevant.
Lesson: Quality Management at Goods Receipt Lesson Objectives After completing this lesson, the participant will be able to: • • •
Maintain the material master and inspection types Determine the use of inspection plans, material specifications, and defects recording, and distinguish between them Describe QM process at goods receipt
Lesson: Quality Management During Goods Movements Lesson Objectives After completing this lesson, the participant will be able to: • • • • •
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Control the creation of an inspection lot Perform stock transfers in inspection stock Change inspection plan assignment and sample determination Correct the inspection lot quantity Explain the link between material documents and inspection lot
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Course Outline
Unit 2 Quality Management in procurement Unit Overview In this chapter, we will demonstrate Quality Management in procurement using various processes. We will also demonstrate Procurement Documents and Quality Certificates at goods receipt. The individual lessons illustrate the respective processes. The inspection lots that arise belong to inspection lot origin 01. This Inspection lots are stock-relevant.
Lesson: Control in Procurement Lesson Objectives After completing this lesson, the participant will be able to: • • • •
Explain why an invoice has been blocked because of a quality inspection Control the procurement process using the quality info record Show why an inspection is skipped when a vendor is certified with a specific QM System Explain the mass maintenance of quality info records and the purchase order printout
Lesson: Procurement Documents Lesson Objectives After completing this lesson, the participant will be able to: • • •
Describe the various settings for QM in procurement that are available in the Quality Management view of the material master Explain the control options using the certificate type Describe certificate records and how they are created
Lesson: Quality Certificates at Goods Receipt Lesson Objectives After completing this lesson, the participant will be able to: • •
2014
Monitor quality certificates at goods receipt Store certificates in the optical archive
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• •
Course Outline
Retrieve quality certificates for deliveries using the Internet Copy the inspection results (quality certificate data) that were transferred using the quality certificate to an inspection lot
Lesson: Quality Level and Usage Decision Lesson Objectives After completing this lesson, the participant will be able to: • • • •
2014
Perform a quality inspection for an inspection lot Make a usage decision using the worklist function Explain the quality level for a material Describe how the quality level is updated
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Course Outline
Unit 3 Manufacturer Part Number Unit Overview This unit covers the features for the QM Process with Manufacturer Part Number.
Lesson: Manufacturer Part Number Lesson Objectives After completing this lesson, the participant will be able to: •
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Describe how manufacturer part number management is integrated in Quality Management.
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Course Outline
Unit 4 Warehouse Management and Quality Management Unit Overview This unit covers the Integration between Warehouse Management and Quality Management.
Lesson: Warehouse Management and Quality Management Lesson Objectives After completing this lesson, the participant will be able to: • •
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Describe the process involved in the transportation and placement in storage of the inspection lot quantity and sample in the context of Warehouse Management. Track how a sample is transported to the work center after the goods receipt posting, while the remainder of the inspection lot quantity is placed in storage.
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Course Outline
Unit 5 Quality Management in Sales and Distribution Unit Overview This unit discusses the other uses of quality management in logistical processes. Inspections are related to outbound deliveries. In addition to inspection processing, the quality notification can also be useful here (for example, to record a customer complaint). The individual lessons illustrate the respective processes. The inspection lots that arise belong to inspection lot origin 10 or to inspection lot origin 11. This Inspection lots are not stock-relevant. The quality notifications that we can use belong to notification origin Q1.
Lesson: Quality Inspection for Outbound Delivery Lesson Objectives After completing this lesson, the participant will be able to: • • • •
Describe the prerequisites which must be fulfilled for inspections for an outbound delivery Maintain control data for the inspections Create inspection lots for an outbound delivery Check for specifications from batch determination
Lesson: Configuration and Inspection Specifications Lesson Objectives After completing this lesson, the participant will be able to: • •
2014
Represent special customer requirements for a product using the configuration Perform inspections based on configurable characteristics
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Course Outline
Lesson: Returns and Complaints Processing Lesson Objectives After completing this lesson, the participant will be able to: • •
2014
Process a customer complaint using a quality notification Check a returned product using an inspection lot
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