Question 1 CORRECT
Ms. Caputo is newly-promoted to a patient care manager position. She updates her knowledge on the theories in management and leadership in order to become efective in her new role. She learns that some managers have low concern or services and high concern or staf. Which style o management reers to this? Organization Man Impoverished Management Country Club Management Team Management
Question 1 Explanation: Country club management style puts concern or the staf as number one priority at the epense o the delivery o services. !e"she runs the department #ust like a country club where every one is happy including the manager. Question 2 CORRECT
!er ormer manager demonstrated passion or serving her staf rather than being served. She takes time to listen$ preers to be a teacher %rst beore being a leader$ which is characteristic o Transformational leader Transactional leader Servant leader Charismatic leader
Question 2 Explanation: Servant leaders are open-minded$ listen deeply$ try to ully understand others and not being #udgmentall #udgmenta Question 3 CORRECT
&n the other hand$ Ms. Caputo notices that the Chie 'urse (ecutive has charismatic leadership style. Which o the ollowing behaviors best describes this style? Possesses inspirational quality that makes followers gets attracted of him and regards him with reverence Acts as he does because he expects that his behavior will yield positive results Uses visioning as the core of his leadership
Matches his leadership style to the situation at hand.
Question 3 Explanation: Charismatic leaders make the ollowers eel at ease in their presence. )hey eel that they are in good hands whenever the leader is around. Question 4 WRONG
Which o the ollowing conclusions o Ms. Caputo about leadership characteristics is )*+(? There is a high correlation between the communication skills of a leader and the ability to get the job done. A manager is effective when he has the ability to plan well. !Assessment of personal traits is a reliable tool for predicting a manager’s potential. There is good evidence that certain p ersonal qualities favor success in managerial role.
Question 4 Explanation: ,t is not conclusive that certain ualities o a person would make him become a good manager. ,t can only predict a managers potential o becoming a good one. Question 5 CORRECT
She reads about /ath 0oal theory. Which o the ollowing behaviors is maniested by the leader who uses this theory? Recognizes staff for going beyond expectations by giving them citations Challenges the staff to take individual accountability for their own practice Admonishes staff for being laggards. Reminds staff about the sanctions for non performance.
Question 5 Explanation: /ath 0oal theory according to !ouse and associates rewards good perormance so that others would do the same Question 6 CORRECT
&ne leadership theory states that 1leaders are born and not made$2 which reers to which o the ollowing theories? Trait Charismatic Great Man Situational
Question 6 Explanation: 3eaders become leaders because o their birth right. )his is also called 0enetic theory or the 4ristotelian theory Question 7 CORRECT
She came across a theory which states that the leadership style is efective dependent on the situation. Which o the ollowing styles best %ts a situation when the ollowers are seldirected$ eperts and are matured individuals? Democratic Authoritarian Laissez faire Bureaucratic
Question 7 Explanation: 3aisse5 aire leadership is preerred when the ollowers know what to do and are eperts in the %eld. )his leadership style is relationship-oriented rather than task-centered. Question 8 CORRECT
She surs the internet or more inormation about leadership styles. She reads about shared leadership as a practice in some magnet hospitals. Which o the ollowing describes this style o leadership? Leadership behavior is generally determined by the relationship between the leader’s personality and the specific situation Leaders believe that people are basically good and need not be closely controlled Leaders rely heavily on visioning and inspire members to achieve results Leadership is shared at the point of care.
Question 8 Explanation: Shared governance allows the staf nurses to have the authority$ responsibility and accountability or their own practice. Question 9 CORRECT
Ms. Caputo learns that some leaders are transactional leaders. Which o the ollowing does '&) characteri5e a transactional leader? Focuses on management tasks Is a caretaker Uses trade-offs to meet goals
Inspires others with vision
Question 9 Explanation: ,nspires others with a vision is characteristic o a transormational leader. !e is ocused more on the day-to-day operations o the department"unit. Question 10 CORRECT
She %nds out that some managers have benevolent-authoritative style o management. Which o the ollowing behaviors will she ehibit most likely? Have condescending trust and confidence in their subordinates Gives economic or ego awards Communicates downward to the staff Allows decision making among subordinates
Question 10 Explanation: 6enevolent-authoritative managers pretentiously show their trust and con%dence to their ollowers Question 11 CORRECT
!enry is a +nit Manager , the Medical +nit. !e is not satis%ed with the way things are going in his unit. /atient satisaction rate is 789 or two consecutive months and staf morale is at its lowest. !e decides to plan and initiate changes that will push or a turnaround in the condition o the unit. Which o the ollowing actions is a priority or !enry? Call for a staff meeting and take this up in the agenda. Seek help from her manager. Develop a strategic action on how to deal with these concerns. Ignore the issues since these will be resolved naturally.
Question 11 Explanation: )his will allow or the participation o every staf in the unit. , they contribute to the solutions o the problem$ they will own the solutions: hence the chance or compliance would be greater. Question 12 CORRECT
!e knows that there are eternal orces that in;uence changes in his unit. Which o the ollowing is '&) an eternal orce? Memo from the CEO to cut down on electrical consumption
Demands of the labor sector to increase wages Low morale of staff in her unit Exacting regulatory and accreditation standards
Question 12 Explanation: 3ow morale o staf is an internal actor that afects only the unit. 4ll the rest o the options emanate rom the top eecutive or rom outside the institution. Question 13 WRONG
4ter discussing the possible efects o the low patient satisaction rate$ the staf started to list down possible strategies to solve the problems head-on. Should they decide to vote on the best change strategy$ which o the ollowing strategies is reerred to this? Collaboration !Majority rule Dominance Compromise
Question 13 Explanation: Ma#ority rule involves dividing the house and the highest vote wins.<"= > < is a ma#ority. Question 14 WRONG
&ne staf suggests that they review the pattern o nursing care that they are using$ which is described as a job description !system used to deliver care manual of procedure rules to be followed
Question 14 Explanation: 4 system used to deliver care. ,n the @8s it was termed as methods o patient assignment: in the early A8s it was called modalities o patient care then patterns o nursing care in the B8s until recently authors called it nursing care systems. Question 15 CORRECT
Which o the ollowing is )*+( about unctional nursing? Concentrates on tasks and activities
One-to-one nurse-patient ratio Provides continuous, coordinated and comprehensive nursing services
Question 15 Explanation: unctional nursing is ocused on tasks and activities and not on the holistic care o the patients Question 16 CORRECT
unctional nursing has some advantages$ which one is an (DC(/),&'? Psychological and sociological needs are emphasized. Great control of work activities. Most economical way of delivering nursing services. Workers feel secure in dependent role
Question 16 Explanation: When the unctional method is used$ the psychological and sociological needs o the patients are neglected: the patients are regarded as Etasks to be done E Question 17 CORRECT
!e raised the issue on giving priority to patient needs. Which o the ollowing ofers the best way or setting priority? Assessing nursing needs and problems Giving instructions on how nursing care needs are to be met Controlling and evaluating the delivery of nursing care Assigning safe nurse: patient ratio
Question 17 Explanation: )his option ollows the ramework o the nursing process at the same time applies the management process o planning$ organi5ing$ directing and controlling Question 18 CORRECT
Which o the ollowing is the best guarantee that the patients priority needs are met? Checking with the relative of the patient Preparing a nursing care plan in collaboration with the patient Consulting with the physician Coordinating with other members of the team
Question 18 Explanation: )he best source o inormation about the priority needs o the patient is the patient himsel. !ence using a nursing care plan based on his epressed priority needs would ensure meeting his needs efectively. Question 19 CORRECT
When !enry uses team nursing as a care delivery system$ he and his team need to assess the priority o care or a group o patients$ which o the ollowing should be a priority? Each patient as listed on the worksheet Patients who needs least care Medications and treatments required for all patients Patients who need the most care
Question 19 Explanation: ,n setting priorities or a group o patients$ those who need the most care should be numberone priority to ensure that their critical needs are met adeuately. )he needs o other patients who need less care ca be attended to later or even delegated to assistive personnel according to rules on delegation. Question 20 WRONG
!e is hopeul that his unit will make a big turnaround in the succeeding months. Which o the ollowing actions o !enry demonstrates that he has reached the third stage o change? Wonders why things are not what it used to be Finds solutions to the problems Integrate the solutions to his day-to-day activities Selects the best change strategy
Question 20 Explanation: ,ntegrate the solutions to his day-to-day activities is epected to happen during the third stage o change when the change agent incorporate the selected solutions to his system and begins to create a change. Question 21 CORRECT
Foey is a newly-appointed nurse manager o )he !oly Spirit Medical Center$ a tertiary hospital located within the heart o the metropolis. !e thinks o scheduling planning workshop with his staf in order to ensure an efective and eGcient management o the
department. Should he decide to conduct a strategic planning workshop$ which o the ollowing is '&) a characteristic o this activity? Long-term goal-setting Extends to 3-5 years in the future Focuses on routine tasks Determines directions of the organization
Question 21 Explanation: Strategic planning involves options 4$ 6 and H ecept C which is attributed to operational planning Question 22 CORRECT
Which o the ollowing statements reer to the vision o the hospital? The Holy Spirit Medical Center is a trendsetter in tertiary health care in the United States in the next five years The officers and staff of The Holy Spirit Medical Center believe in the unique nature of the human person All the nurses shall undergo continuing competency training program. The Holy Spirit Medical Center aims to provide a patient-centered care in a total healing environment.
Question 22 Explanation: 4 vision reers to what the institution wants to become within a particular period o time. Question 23 WRONG
)he statement$ 1)he !oly Spirit Medical Center aims to provide patient-centered care in a total healing environment2 reers to which o the ollowing? Vision Goal Philosophy Mission Question 24 WRONG
Fulius plans to revisit the organi5ational chart o the department. !e plans to create a new position o a /atient (ducator who has a coordinating relationship with the head nurse in the unit. Which o the ollowing will likely depict this organi5ational relationship?
Solid line !Broken line Dotted line
Question 24 Explanation: )his is a staf relationship hence it is depicted by a broken line in the organi5ational structure Question 25 CORRECT
!e likewise stresses the need or all the employees to ollow orders and instructions rom him and not rom anyone else. Which o the ollowing principles does he reer to? Scalar chain Discipline Unity of command Order
Question 25 Explanation: )he principle o unity o command means that employees should receive orders coming rom only one manager and not rom two managers. )his averts the possibility o sowing conusion among the members o the organi5ation Question 26 CORRECT
Fulius orients his staf on the patterns o reporting relationship throughout the organi5ation. Which o the ollowing principles reer to this? Span of control Hierarchy Esprit d’ corps Unity of direction
Question 26 Explanation: !ierarchy reers to the pattern o reporting or the ormal line o authority in an organi5ational structure. Question 27 CORRECT
!e emphasi5es to the team that they need to put their eforts together towards the attainment o the goals o the program. Which o the ollowing principles reers to this? Span of control
Unity of command Command responsibility
Question 27 Explanation: +nity o direction means having one goal or one ob#ective or the team to pursue: hence all members o the organi5ation should put their eforts together towards the attainment o their common goal or ob#ective. Question 28 CORRECT
Fulius stresses the importance o promoting Eesprit d corps among the members o the unit. Which o the ollowing remarks o the staf indicates that they understand what he pointed out? “Let’s work together in harmony; we need to be supportive of one another” “In order that we achieve the same results; we must all follow the directives of Julius and not from other managers.” “We will ensure that all the resources we need are available when needed.” “We need to put our efforts together in order to raise the bar of excellence in the care we provide to all our patients.”
Question 28 Explanation: )he principle o Eesprit d corps reers to promoting harmony in the workplace$ which is essential in maintaining a climate conducive to work. Question 29 CORRECT
!e discusses the goal o the department. Which o the ollowing statements is a goal? Increase the patient satisfaction rate Eliminate the incidence of delayed administration of medications Establish rapport with patients. Reduce response time to two minutes.
Question 29 Explanation: 0oal is a desired result towards which eforts are directed. &ptions 6$ C and H are all ob#ectives which are aimed at speci%c end. Question 30 CORRECT
!e wants to in;uence the customary way o thinking and behaving that is shared by the members o the department. Which o the ollowing terms reer to this? Organizational chart
Cultural network Organizational structure Organizational culture
Question 30 Explanation: 4n organi5ational culture reers to the way the members o the organi5ation think together and do things around them together. ,ts their way o lie in that organi5ation Question 31 CORRECT
!e asserts the importance o promoting a positive organi5ational culture in their unit. Which o the ollowing behaviors indicate that this is attained by the group? Proactive and caring with one another Competitive and perfectionist Powerful and oppositional Obedient and uncomplaining Question 32 CORRECT
Stephanie is a new Staf (ducator o a private tertiary hospital. She conducts orientation among new staf nurses in her department. Foseph$ one o the new staf nurses$ wants to understand the channel o communication$ span o control and lines o communication. Which o the ollowing will provide this inormation? Organizational structure Policy Job description Manual of procedures
Question 32 Explanation: &rgani5ational structure provides inormation on the channel o authority$ i.e.$ who reports to whom and with what authority: the number o people who directly reports to the various levels o hierarchy and the lines o communication whether line or staf. Question 33 CORRECT
Stephanie is oten seen interacting with the medical intern during cofee breaks and ater duty hours. What type o organi5ational structure is this? Formal
Staff Line
Question 33 Explanation: )his is usually not published and otentimes concealed. Question 34 CORRECT
She takes pride in saying that the hospital has a decentrali5ed structure. Which o the ollowing is '&) compatible with this type o model? Flat organization Participatory approach Shared governance Tall organization
Question 34 Explanation: )all organi5ations are highly centrali5ed organi5ations where decision making is centered on one authority level. Question 35 WRONG
Centrali5ed organi5ations have some advantages. Which o the ollowing statements are )*+(? •
<. !ighly cost-efective
•
=. Makes management easier
•
I. *e;ects the interest o the worker
•
J. 4llows uick decisions or actions.
!1 & 2 2&4 2, 3, & 4 1, 2, & 4
Question 35 Explanation: Centrali5ed organi5ations are needs only a ew managers hence they are less epensive and easier to manage Question 36 WRONG
Stephanie delegates efectively i she has authority to act$ which is 6(S) de%ned as having responsibility to direct others
being accountable to the organization !having legitimate right to act telling others what to do
Question 36 Explanation: 4uthority is a legitimate or oGcial right to give command. )his is an oGcially sanctioned responsibility Question 37 WRONG
*egardless o the si5e o a work group$ enough staf must be available at all times to accomplish certain purposes. Which o these purposes is '&) included? Meet the needs of patients !Provide a pair of hands to other units as needed Cover all time periods adequately Allow for growth and development of nursing staff
Question 37 Explanation: /roviding a pair o hands or other units is not a purpose in doing an efective staGng process. )his is a unction o a staGng coordinator at a centrali5ed model. Question 38 CORRECT
Which o the ollowing guidelines should be least considered in ormulating ob#ectives or nursing care? Written nursing care plan Holistic approach Prescribed standards Staff preferences
Question 38 Explanation: Staf preerences should be the least priority in ormulating ob#ectives o nursing care. ,ndividual preerences should be subordinate to the interest o the patients. Question 39 CORRECT
Stephanie considers shiting to transormational leadership. Which o the ollowing statements best describes this type o leadership? Uses visioning as the essence of leadership.
Maintains full trust and confidence in the subordinates Possesses innate charisma that makes others feel good in his presence.
Question 39 Explanation: )ransormational leadership relies heavily on visioning as the core o leadership. Question 40 CORRECT
4s a manager$ she ocuses her energy on both the uality o services rendered to the patients as well as the welare o the staf o her unit. Which o the ollowing management styles does she adopt? Country club management Organization man management Team management Authority-obedience management Question 1 CORRECT
Katherine is a young +nit Manager o the /ediatric Ward. Most o her staf nurses are senior to her$ very articulate$ con%dent and sometimes aggressive. Katherine eels uncomortable believing that she is the scapegoat o everything that goes wrong in her department. Which o the ollowing is the best action that she must take? Identify the source of the conflict and understand the points of friction Disregard what she feels and continue to work independently Seek help from the Director of Nursing Quit her job and look for another employment.
Question 1 Explanation: )his involves a problem solving approach$ which addresses the root cause o the problem. Question 2 WRONG
4s a young manager$ she knows that con;ict occurs in any organi5ation. Which o the ollowing statements regarding con;ict is '&) true? Can be destructive if the level is too high Is not beneficial; hence it should be prevented at all times May result in poor performance
Question 2 Explanation: Con;icts are bene%cial because it suraces out issues in the open and can be solved right away. 3ikewise$ members o the team become more conscientious with their work when they are aware that other members o the team are watching them. Question 3 CORRECT
Katherine tells one o the staf$ 1, dont have time to discuss the matter with you now. See me in my oGce later2 when the latter asks i they can talk about an issue. Which o the ollowing con;ict resolution strategies did she use? Smoothing Compromise Avoidance Restriction
Question 3 Explanation: )his strategy shuns discussing the issue head-on and preers to postpone it to a later time. ,n efect the problem remains unsolved and both parties are in a lose-lose situation. Question 4 CORRECT
Kathleen knows that one o her staf is eperiencing burnout. Which o the ollowing is the best thing or her to do? Advise her staff to go on vacation. Ignore her observations; it will be resolved even without intervention Remind her to show loyalty to the institution. Let the staff ventilate her feelings and ask how she can be of help.
Question 4 Explanation: *eaching out and helping the staf is the most efective strategy in dealing with burn out. Knowing that someone is ready to help makes the staf eel important: hence her sel-worth is enhanced. Question 5 CORRECT
She knows that perormance appraisal consists o all the ollowing activities (DC(/) Setting specific standards and activities for individual performance. Using agency standards as a guide. Determine areas of strength and weaknesses
Focusing activity on the correction of identified behavior.
Question 5 Explanation: /erormance appraisal deal with both positive and negative perormance: is not meant to be a ault-%nding activity Question 6 WRONG
Which o the ollowing statements is '&) true about perormance appraisal? Informing the staff about the specific impressions of their work help improve their performance. A verbal appraisal is an acceptable substitute for a written report Patients are the best source of information regarding personnel appraisal. The outcome of performance appraisal rests primarily with the staff.
Question 6 Explanation: )he patient can be a source o inormation about the perormance o the staf but it is never the best source. Hirectly observing the staf is the best source o inormation or personnel appraisal. Question 7 WRONG
)here are times when Katherine evaluates her staf as she makes her daily rounds. Which o the ollowing is '&) a bene%t o conducting an inormal appraisal? The staff member is observed in natural setting. Incidental confrontation and collaboration is allowed. The evaluation is focused on objective data systematically. The evaluation may provide valid information for compilation of a formal report.
Question 7 Explanation: Collecting ob#ective data systematically can not be achieved in an inormal appraisal. ,t is ocused on what actually happens in the natural work setting. Question 8 CORRECT
She conducts a 7-month perormance review session with a staf member. Which o the ollowing actions is appropriate? She asks another nurse to attest the session as a witness. She informs the staff that she may ask another nurse to read the appraisal before the session is over.
The session is private between the two members.
Question 8 Explanation: )he session is private between the manager and the staf and remains to be so when the two parties do not divulge the inormation to others. Question 9 WRONG
4leandra is tasked to organi5e the new wing o the hospital. She was given the authority to do as she deems %t. She is aware that the director o nursing has substantial trust and con%dence in her capabilities$ communicates through downward and upward channels and usually uses the ideas and opinions o her staf. Which o the ollowing is her style o management? Benevolent –authoritative Consultative Exploitive-authoritative Participative
Question 9 Explanation: 4 consultative manager is almost like a participative manager. )he participative manager has complete trust and con%dence in the subordinate$ always uses the opinions and ideas o subordinates and communicates in all directions. Question 10 CORRECT
She decides to illustrate the organi5ational structure. Which o the ollowing elements is '&) included? Level of authority Lines of communication Span of control Unity of direction
Question 10 Explanation: +nity o direction is a management principle$ not an element o an organi5ational structure. Question 11 CORRECT
She plans o assigning competent people to %ll the roles designed in the hierarchy. Which process reers to this? Staffing
Scheduling Recruitment Induction
Question 11 Explanation: StaGng is a management unction involving putting the best people to accomplish tasks and activities to attain the goals o the organi5ation. Question 12 CORRECT
She checks the documentary reuirements or the applicants or staf nurse position. Which one is '&) necessary? Certificate of previous employment Record of related learning experience (RLE) Membership to accredited professional organization Professional identification card
Question 12 Explanation: *ecord o *3( is not reuired or employment purposes but it is reuired or the nurses licensure eamination. Question 13 CORRECT
Which phase o the employment process includes getting on the payroll and completing documentary reuirements? Orientation Induction Selection Recruitment
Question 13 Explanation: )his step in the recruitment process gives time or the staf to submit all the documentary reuirements or employment. Question 14 WRONG
She tries to design an organi5ational structure that allows communication to ;ow in all directions and involve workers in decision making. Which orm o organi5ational structure is this? Centralized
Decentralized Matrix Informal
Question 14 Explanation: Hecentrali5ed structures allow the staf to make decisions on matters pertaining to their practice and communicate in downward$ upward$ lateral and diagonal ;ow. Question 15 WRONG
,n a hori5ontal chart$ the lowest level worker is located at the Leftmost box Middle Rightmost box Bottom
Question 15 Explanation: )he letmost bo is occupied by the highest authority while the lowest level worker occupies the rightmost bo. Question 16 WRONG
She decides to have a decentrali5ed staGng system. Which o the ollowing is an advantage o this system o staGng? greater control of activities Conserves time Compatible with computerization Promotes better interpersonal relationship
Question 16 Explanation: Hecentrali5ed structures allow the staf to solve decisions by themselves$ involve them in decision making: hence they are always given opportunities to interact with one another. Question 17 CORRECT
4ubrey thinks about primary nursing as a system to deliver care. Which o the ollowing activities is '&) done by a primary nurse? Collaborates with the physician Provides care to a group of patients together with a group of nurses
Provides care for 5-6 patients during their hospital stay Performs comprehensive initial assessment
Question 17 Explanation: )his unction is done in team nursing where the nurse is a member o a team that provides care or a group o patients. Question 18 CORRECT
Which pattern o nursing care involves the care given by a group o paraproessional workers led by a proessional nurse who take care o patients with the same disease conditions and are located geographically near each other? Case method Modular nursing Nursing case management Team nursing
Question 18 Explanation: Modular nursing is a variant o team nursing. )he diference lies in the act that the members in modular nursing are paraproessional workers. Question 19 WRONG
St. *aphael Medical Center #ust opened its new /erormance ,mprovement Hepartment. Ms. Lalencia is appointed as the uality Control &Gcer. She commits hersel to her new role and plans her strategies to reali5e the goals and ob#ectives o the department. Which o the ollowing is a primary task that they should perorm to have an efective control system? Make an interpretation about strengths and weaknesses Identify the values of the department Identify structure, process, outcome standards & criteria Measure actual performances
Question 19 Explanation: ,dentiy the values o the department will set the guiding principles within which the department will operate its activities Question 20 WRONG
Ms. Lalencia develops the standards to be ollowed. 4mong the ollowing standards$ which is considered as a structure standard?
The patients verbalized satisfaction of the nursing care received Rotation of duty will be done every four weeks for all patient care personnel All patients shall have their weights taken recorded Patients shall answer the evaluation form before discharge
Question 20 Explanation: Structure standards include management system$ acilities$ euipment$ materials needed to deliver care to patients. *otation o duty is a management system. Question 21 CORRECT
When she presents the nursing procedures to be ollowed$ she reers to what type o standards? Process Outcome Structure Criteria
Question 21 Explanation: /rocess standards include care plans$ nursing procedure to be done to address the needs o the patients. Question 22 CORRECT
)he ollowing are basic steps in the controlling process o the department. Which o the ollowing is '&) included? Measure actual performance Set nursing standards and criteria Compare results of performance to standards and objectives Identify possible courses of action
Question 22 Explanation: )his is a step in a uality control process and not a basic step in the control process. Question 23 WRONG
Which o the ollowing statements reers to criteria? Agreed on level of nursing care Characteristics used to measure the level of nursing care
Step-by-step guidelines Statement which guide the group in decision making and problem solving
Question 23 Explanation: Criteria are speci%c characteristics used to measure the standard o care. Question 24 CORRECT
She wants to ensure that every task is carried out as planned. Which o the ollowing tasks is '&) included in the controlling process? Instructing the members of the standards committee to prepare policies Reviewing the existing policies of the hospital Evaluating the credentials of all nursing staff Checking if activities conform to schedule
Question 24 Explanation: ,nstructing the members involves a directing unction. Question 25 CORRECT
Ms. Lalencia prepares the process standards. Which o the ollowing is '&) a process standard? Initial assessment shall be done to all patients within twenty four hours upon admission. Informed consent shall be secured prior to any invasive procedure Patients’ reports 95% satisfaction rate prior to discharge from the hospital. Patient education about their illness and treatment shall be provided for all patients and their families.
Question 25 Explanation: )his reers to an outcome standard$ which is a result o the care that is rendered to the patient. Question 26 WRONG
Which o the ollowing is evidence that the controlling process is efective? The things that were planned are done Physicians do not complain. Employees are contended There is an increase in customer satisfaction rate.
Question 26 Explanation:
Controlling is de%ned as seeing to it that what is planned is done. Question 27 CORRECT
Ms. Lalencia is responsible to the number o personnel reporting to her. )his principle reers to Span of control Unity of command Carrot and stick principle Esprit d’ corps
Question 27 Explanation: Span o control reers to the number o workers who report directly to a manager. Question 28 CORRECT
She notes that there is an increasing unrest o the staf due to atigue brought about by shortage o staf. Which action is a priority? Evaluate the overall result of the unrest Initiate a group interaction Develop a plan and implement it Identify external and internal forces.
Question 28 Explanation: ,nitiate a group interaction will be an opportunity to discuss the problem in the open. Question 29 WRONG
Kevin is a member o the 'ursing *esearch Council o the hospital. !is %rst assignment is to determine the level o patient satisaction on the care they received rom the hospital. !e plans to include all adult patients admitted rom 4pril to May$ with average length o stay o I-J days$ %rst admission$ and with no complications. Which o the ollowing is an etraneous variable o the study? Date of admission Length of stay Age of patients Absence of complications
Question 29 Explanation:
4n etraneous variable is not the primary concern o the researcher but has an efect on the results o the study. 4dult patients may be young$ middle or late adult. Question 30 CORRECT
!e thinks o an appropriate theoretical ramework. Whose theory addresses the our modes o adaptation? Martha Rogers Sr. Callista Roy Florence Nightingale Jean Watson
Question 30 Explanation: Sr. Callista *oy developed the 4daptation Model which involves the physiologic mode$ selconcept mode$ role unction mode and dependence mode Question 31 WRONG
!e opts to use a sel-report method. Which o the ollowing is '&) )*+( about this method? Most direct means of gathering information Versatile in terms of content coverage Most accurate and valid method of data gathering Yields information that would be difficult to gather by another method
Question 31 Explanation: )he most serious disadvantage o this method is accuracy and validity o inormation gathered Question 32 WRONG
Which o the ollowing articles would Kevin least consider or his review o literature? “Story-Telling and Anxiety Reduction Among Pediatric Patients” “Turnaround Time in Emergency Rooms” “Outcome Standards in Tertiary Health Care Institutions” “Environmental Manipulation and Client Outcomes”
Question 32 Explanation: )he article is or pediatric patients and may not be relevant or adult patients. Question 33 WRONG
Which o the ollowing variables will he likely (DC3+H( in his study? Competence of nurses Competence of nurses Salary of nurses Responsiveness of staff
Question 33 Explanation: Salary o staf nurses is not an indicator o patient satisaction$ hence need not be included as a variable in the study. Question 34 CORRECT
!e plans to use a 3ikert Scale to determine degree of agreement and disagreement compliance to expected standards level of satisfaction degree of acceptance
Question 34 Explanation: 3ikert scale is a N-point summated scale used to determine the degree o agreement or disagreement o the respondents to a statement in a study. Question 35 CORRECT
!e checks i his instruments meet the criteria or evaluation. Which o the ollowing criteria reers to the consistency or the ability to yield the same response upon its repeated administration? Validity Reliability Sensitivity Objectivity
Question 35 Explanation: *eliability is repeatability o the instrument: it can elicit the same responses even with varied administration o the instrument Question 36 CORRECT
Which criteria reer to the ability o the instrument to detect %ne diferences among the sub#ects being studied?
Sensitivity Reliability Validity Objectivity
Question 36 Explanation: Sensitivity is an attribute o the instrument that allow the respondents to distinguish diferences o the options where to choose rom Question 37 CORRECT
Which o the ollowing terms reer to the degree to which an instrument measures what it is supposed to be measure? Validity Reliability Meaningfulness Sensitivity
Question 37 Explanation: Lalidity is ensuring that the instrument contains appropriate uestions about the research topic Question 38 CORRECT
!e plans or his sampling method. Which sampling method gives eual chance to all units in the population to get picked? Random Accidental Quota Judgment
Question 38 Explanation: *andom sampling gives eual chance or all the elements in the population to be picked as part o the sample. Question 39 CORRECT
*aphael is interested to learn more about transcultural nursing because he is assigned at the amily suites where most patients come rom diferent cultures and countries. Which o the ollowing designs is appropriate or this study?
Grounded theory Ethnography Case study Phenomenology
Question 39 Explanation: (thnography is ocused on patterns o behavior o selected people within a culture Question 40 CORRECT
)he nursing theorist who developed transcultural nursing theory is Dorothea Orem Madeleine Leininger Betty Newman Sr. Callista Roy
Question 40 Explanation: Madeleine 3eininger developed the theory on transcultural theory based on her observations on the behavior o selected people within a culture.
