ON THE JOB TRAINING REPORT AT LUXENT HOTEL 51 Timog Ave. South Triangle Quezon City,Metro Manila, Philippines
A Narrative Report Submitted to: MRS. HELEN N. PARTIBLE, MBA
In Partial Fulfillment of the Requirements for the course BSHRM
A Narrative Report Submitted by: BIANAN, SHARLENE RUTH M.
May 2016
TABLE OF CONTENTS
CHAPTER I: INTRODUCTION CHAPTER II: THE COMPANY A. Mission and Vision B. Company Profile CHAPTER III: SUMMARY OF OJT EXPERIENCE CHAPTER VI: ASSESMENT OF OJT PRACTICUM A. New Knowledge B. Theories actually seen in the practice C. Feedback that can be given to the company or institution D. Benefits gained E. Problems encountered CHAPTER V: APPENDICES A. Company Brochure B. Copy of endorsement C. Copy of training platform D. Copy of the signed waiver form E. Daily Time Record F. Quarterly Performance Appraisal G. Certificate of Completion H. Gallery
INTRODUCTION Internship or on the job training is one way by which we students are given an opportunity to apply the theories and computations that we have learned from school. It also helps us to obtain applicable knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training within a specific number of hours as part of the curriculum. For us students, an OJT or internship program provides opportunities to go through the actual methodologies of a specific job using the real tools, equipment and documents. In effect, the work place becomes a development venue for us student trainee to learn more about our chosen field and practice what we have learn from academy. On the other hand, a valuable OJT program also profits the companies who accept trainees. First OJT or intern provides extra manpower for a less significant labor cost than a regular employee. Most of them are all eager to learn the ropes so chances are high that they’ll be given a chance to work on the same company as an employee after graduating. Employers can use this internship strategy as method in recruiting employees. Since the trainer or supervisor can follow the trainees’ progress, he can gauge based on performance, behavior and attitude if the trainee will make good recruit after the completion of his internship. We trainees can bring fresh ideas into the organization. Given the opportunity to converse our minds freely and without fear, we may be able to contribute significantly in brainstorming sessions or research and eventually help improve the organizations productivity. While training the interns, employers are in fact also teach their employees to guide the trainees by stretching their patience, develop teaching skills and make them more sensitive to the needs and mind set of the younger generation. The course of supervision also teaches them how to share what they know and be receptive to questions. Hence, the internship also becomes an avenue in training for future managers of the company.
II. THE COMPANY A. LUXENT HOTEL MISSION “We are a business hotel that shines at the center of the entertainment city committed to excellence by recognizing the value of our team members, giving delightful experience to our guests and optimizing returns to our stakeholders.” LUXENT HOTEL VISION “To be the preferred premier hotel in Metro Manila, where business and entertainment meets.”
B. COMPANY PROFILE
Luxent Hotel is located along Timog Avenue, very near the rotunda linking to Tomas Morato Avenue. Its central location is mere minutes from key government offices, and the studios of ABS-CBN Broadcasting Corp. and GMA Network Inc. Further, the area enjoys convenient access to main roads that lead to other major cities in the metro, specifcally San Juan, Makati, Mandaluyong, and Manila. Before, travelers see this part of Manila only and route to other hubs; Luxent Hotel in QC now gives reason to make it their base. The ritzy lobby speaks volumes about the hotel experience to look forward to — arresting but quaintly beautiful. Grand but always accommodating.
Welcome to a new standard in corporate and leisure travel at a central, convenient location near major media networks and key government offices. We will define such standard as elegant, practical, and boutique service at par with the most high-end hotels but at very reasonable rates. The rooms are spacious, generously furnished, and stylishly decorated. The food is heavenly, and
the services are deluxe: the ballroom and function venues, indeed, can cater to both high-profile events and banquets. And leisure hotspots such as the infinity pool and well-equipped gym additionally offer a panoramic view of the bustling neighborhood of Tomas Morato Avenue and Timog Avenue. At once, Luxent Hotel in Quezon City, Philippines redefines a business trip or a weekend getaway in its district. Luxent Hotel is a four-star hotel that boasts reasonable rates for its luxurious accommodations. Towering 14 stories over the business, shopping, and entertainment centers in Quezon City, the hotel provides the greatest value for guests. Each tastefully furnished unit assures a comfortable and luxurious stay whether you’re visiting for a business summit or just eager for a retreat. Experience the services and amenities you would expect from a 5-star hotel, complete with free Wi-Fi access and comprehensive security system. Common room amenities:
Queen or king beds Flat-screen TV with cable channels DVD player Free Wi-Fi Internet access In-room safe Refrigerator with mini-bar set-up Complimentary coffee and tea-making facility Complimentary bottled water with daily replenishment Complimentary daily newspaper Individually controlled air-conditioning system Spacious private bath with hair dryer and vanity mirror Telephone facility In-room dining
III. SUMMARY OF THE OJT EXPERIENCE Luxent Hotel requires OJTs to rotate in their different departments and also, their minimum required total hours of training is 400 hours that’s why I had a chance to experience the training in their Housekeeping Department. I had my first 100 hours there. I met their room attendants, their different staffs, also, the Executive Housekeeper Mr. John Delos Santos and
their Housekeeping coordinators. At first, I was very shy and I am adjusting to my new environment. Especially, living in Manila away from the province. The employees in the hotel were very kind. In my first day, the housekeeping Team Leader 3, Mr. Bejay Trinidad oriented me about the basics in the hotel. The different name of the places in the hotel, the different locations of the guest’s areas and entertainment areas. In the housekeeping department, I’ve learned to use an actual vacuum for the room carpet. In my first 3 days in the hotel, I was assigned at the lobby area and the guest’s comfort rooms. At first it was very difficult for me because my feet hurts. I need to stand up all day. We are not allowed to loiter around the hotel. After 3 days, I was already assigned in the rooms area. I was taught how to clean the rooms especially the bathrooms. The room attendants taught me the set-up of amenities in the bathroom. The room attendants were very kind. Sometimes they give me water if I’m very tired. The housekeeping department was really worth it because the Executive Housekeeper always make sure that we are always okay and smiling. After HK department, I was assigned at the F&B department. The HR endorsed me to one of the food attendants there. In my first day, they oriented me about the F&B department, their rates and promos, the breakfast buffet and the bar and a la carte. The hotel restaurant was is called “Garden Caf
