TITLE OF THE PROJECT
An investigation into the duties of Sales Clerk in the sales office at Walkers Walkers Wood, Wood, Ochi Rios Company Jamaica.
AIMS The aims of this research are to find out The Sales Clerk !ust Communicate "ith each other in order to promote and sell goods and services to produce the #usiness. # usiness. The sales clerk must attract and retain customers and increase sales volume #y meeting customer demand "ith appropriate and timely supply.
Function of the sales clerk
The functions of the Sales Clerk Maintaining sales records. Examples of Sales Records, invoice Performer invoices and quotation
Liaising with other departments. Such as nance department, Purchasing department, mareting !epartment and customer service department
Correspondence "indsor #astle !istrict "indsor #astle P.$ Portland %anuar& '(, )*'(
+he Manager uc eld "alers "ood #ompan& Limited $cho Rios P.$ St. -nn
!ear MadamSir, / am writing to &ou on 0ehalf of the investigation on the sales cler in the o1ce at "alers"ood,$cho Rios, St. -nn compan& %amaica. +he sales representative as proven themselves as he most relia0le and courteous in assisting customers throughout the wor hours. / nd the wor team to 0e ver& polite with a ver& strong understanding when dealing with the customers on a 0usiness entrepreneur level. 2ence, / would lie to further comment on the process of the investigation as it was arranged to 0e carried out condentiall&. M& summar& was satisfactor& and / would 0e grateful to 0e a part of the wor team.
3333333333333333 Sherena Ogeare $!iss%
METHODOLOG The method used to collect data #y the researcher is an intervie" "ith the Sales Clerk along "ith a &uestionnaire. The researcher chooses to use an intervie" along "ith a &uestionnaire #ecause
't is easier and effective 't allo"s the respondent to ans"er as they "ant, rather than #eing restricted to the alternatives.
This instrument "ill #e used #y asking the Sales Clerk $()% &uestions that are on the &uestionnaire and the intervie"ee "ill offer assistance #y ans"ering them. When the Sales Clerk ans"ers the &uestions the researcher "ill record the ans"ers on a piece of paper.
I!TER"IE# $%ESTIO!S (. What are the roles and responsi#ilities of a Sales Clerk in the Reception and *ospitality +epartment
------------------------------------------------------------------- -------------------------------------------------------------------
. What &ualities or attri#utes should Sales Clerk posses
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----------------------------------------------------------------- /. State one reason "hy the Sales Clerk should create a favoura#le impression ------------------------------------------------------------------
------------------------------------------------------------------ 0. 1ist five re&uirements of the Sales Clerk +epartment ------------------------------------------------------------------
----------------------------------------------------------------- ). What do you use to remind you of important meetings or anything else
-------------------------------------------------------------------
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SHED%LE OF ACTI"ITIES +ate 2ovem#er /,3(0
2ovem#er 6, 3(0
Acti&it' The researcher started her
Co((ents The teacher said that the
S4A #y choosing the
researchers department of study
department of study. The
had to #e chosen from the
+uties of a Sales Clerk. The researcher then "rote
te5t#ook. This made it easy. The aims "ere easy to formulate
the title and aims suita#le
#ecause the researcher kne" the
for the department of
reason for choosing this topic and
study.
the researcher "anted to accomplish at the end of this
January(7,3()
9e#ruary 3, 3()
June (0,3()
July (0,3()
The researcher then "rote
study. Writing the letter "asn8t hard
the functions and the
#ecause the researcher "as taught
correspondence letter. The researcher sent the
to "rite letters in school. The teacher made the corrections
S4A to the teacher to #e
and the researcher received #ack
checked and make the
the #ook after t"o days.
necessary corrections. The researcher "rote the
The researcher found this one
methodology.
very challenging and had a hard
The researcher "rote the
time completing it. This "as another challenging
five &uestions.
thing to do #ecause the &uestions "ritten had to suite the topic so
the researcher8s family mem#ers "ere asked for their input.
August 6,3()
The researcher "rote the
The :uestionnaires "ere difficult
&uestionnaire.
to "rite, family mem#ers "ere asked for their thoughts and ideas.
August , 3()
The researcher handed out
On the (6th of 2ovem#er, 3()
the letter.
the researcher "ent to ;osses out the permission letter.
August ),3()
O#servation of e&uipment
O#servation of the e&uipment in the +uties of a Sales Clerk department "as simple.
August /3,3()
The researcher collected
'n order to o#tain the #usiness
the #usiness forms.
forms the researcher had to re visit Courts #ecause there "asn8t any there that day. The forms "ere given to the researcher #y an employee.
Septem#er (,3()
The researcher "rote the
Writing the report "as difficult
report.
#ecause the researcher had to summari
Septem#er 0,3()
*anding in S.4.A
throughout the research. The researcher "as happy "hen the S.4.A "as complete.
REG%LATIO!S A!D POLICIES STAFF R%LE
♥
One staff rule that "as confirmed #y the researcher "hen carrying out this pro=ect
is that the researcher "as not allo"ed to enter the !anager8s office. LEGISLATIO! GO"ER!I!G THE #OR)PLACE ♥ One piece of legislation governing the "ork place "as that the researcher had to #e a"are of "as that the #uilding "as insured. HO# THE RESEARCHER *ECAME A#ARE OF THIS LEGISLATIO!
♥
The researcher "as made a"are of the piece of legislation governing the "orkplace #ecause it "as told to the researcher #y the +irector.
HEALTH A!D SAFT R%LE
♥
One health and safety practice the researcher o#served "hen carrying out the pro=ect "as that no smoking "as allo"ed.
REPORT On the /rd of August, the Sales clerk visit 4uck field, Walkers Wood, Ocho Rios ;.O ST.Ann to investigate on the duties of a clerk.
The duties of a clerk are very important at Walkers Wood
Company 1imited and if any of these duties are not carried out the factory "ill encounter a lot of pro#lems. 'n Walkers Wood, the Clerk must ensure that the factory is functioning effectively. The Clerk "ill dispatch and transport the distri#ution to the customer, making sure that the desired amount of goods or services. The clerk must also delivered customer an electrical goods store in a timely manner. The sales clerk must record and organi
transactions. +he& communicate with customers, emplo&ees, and other individuals to answer questions, disseminate or explain information, tae orders and address complaints. +he Sales #ler must ensure that he or she -nswer telephones, direct calls and tae messages, #ompile, cop&, sort, and le records of o1ce activities, 0usiness transactions, and other activities, #omplete and mail 0ills, contracts, policies, invoices, or checs. +he& also must $perate o1ce machines, such as photocopiers and scanners, facsimile machines, voice mail s&stems and personal computers. When this investigation concluded the researcher found out many things. The researcher found out a#out some of the filing techni&ues used in the Reception and *ospitality department. One of these filing techni&ues is cross referencing. The researcher also found out a#out the tickler reminder system..
OFFICE E$%IPME!T
DATE
Septem#er 0,3()
E$%IPME!T %SED P%RPOSE TO
Telephone
S%ITA*ILIT FOR
E$%IPME!T To communicate "ith
TAS) The telephone is
other organi
suita#le in the Sales
departments and
Clerk and *ospitality
people "ho call the
+epartment as it
organi
allo"s the Sales clerk to talk to people "ho call and to Talk "ith other
Septem#er ), 3()
Computer
To prepare letters and
departments. The computer is an
other documents.
useful e&uipment in the Reception and *ospitality +epartment #ecause it allo"s the sales clerk to find information needed in meetings &uickly and to store
Septem#err >, 3()
;hotocopier
To make multiple
confidential files. The photocopier is
copies of the same
useful in the Sales
document.
Clerk +epartment #ecause it allo"s the Receptionist to make copies of documents needed for meetings and any other
Septem#er ?, 3()
;rinter
To make a permanent
document needed. The printer is suita#le
records of a document
in the Sales Clerk
relevant to the
+epartment #ecause it
#usiness.
allo"s the Office Clerk to make permanent records of a document that is
Septem#er 7, 3()
9a5 !achine
@sed to transmit and
needed no" or later. The fa5 machine is
receive e5act copies
suita#le in the Sales
of documents using a
Clerk +epartment
standard telephone
#ecause it sends
line.
information that needs to #e delivered
Septem#er 6, 3()
9iling Ca#inet
@sed to hold files for
&uickly. The filing ca#inet is
an e5tended period of
suita#le in the Sales
time.
Clerk +epartment #ecause it allo"s the Office Clerk to store #usiness forms and other document used in the #usiness.
$%ESTIO!!AIRE (. 2ame ----------------------------------------------------- . 2ame of 4usiness ------------------------------------------- /. A #ig part of the Sales Clerk is dealing "ith the factory. *o" do you the Office Clerk ensure that the factory does not encounter any pro#lem ------------------------------------------------------------------------ ------------------------------------------------------------------ ----------------------------------------------------------------------- 0. What are the duties of a office clerk in the sales department -------------------------------------------------------------------
------------------------------------------------------------------- ). What &ualities or attri#utes of a office clerk
----------------------------------------------------------------
-----------------------------------------------------------------
>. State one reason "hy the Sales +epartment area should create a favoura#le impression ------------------------------------------------------------------
------------------------------------------------------------------ ?. 1ist five re&uirements of the Sales Clerk department ------------------------------------------------------------------ ----------------------------------------------------------------- 7. What do you use to remind you of important meetings or anything else -------------------------------------------------------------------
------------------------------------------------------------------- 6. 'n "hat "ay do you think the office clerk can contri#ute negatively to the company8s image
33333333333333333333333333333333333333333333333333333333333333333333333333 33333333333333333333333333333333333333333333333333333333333333333333333333 (3. 2ame some records that you the office clerk are asked to maintain on a daily #asis.
----------------------------------------------------------------- ((. On "hat grounds can a meeting that has #een scheduled to take place #e cancelled
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AC)!O#LEDEGEME!T ' "ould like to e5tend my heartfelt gratitude to the individuals "ho helped me in the accomplishment of this task. 9irst ' must thank od for spearing my life so that ' "as a#le to complete this task, my Office Administration teacher !iss 1e"is, for giving me this assignment, my kno"ledge of this su#=ect has #een greatly improved as a result of this research. ' must also thank the manager of Walkers Wood company limited Ochi Rios St. Ann Jamaica for accepting my re&uisition letter.
1ast #ut not least my family for their guidance,
thoughts and ideas.
T*A2B O@ A11DD
I!TROD%CTIO! This School 4ased Assessment $S.4.A.% contains very useful information a#out the duties of a sales clerk "ithin a specific #usiness organi
*I*LIOGRAPH *OO)S+ 9inisterre, Sylma ;ayne, 1ynnette Reid, Judy Carlong ;u#lishers 330 Office Administration for CFC
Withcom# Alan +r. Office Administration for CSGC *einemann ;u#lishers 9irst pu#lished 33> Second Time ;u#lished 337.
$44/#E -!M/5/S+R-+/$5 #6# S#2$$L -SE! -SSESSME5+ 7S..-8
Candidate 2ame Sherena O8geare Candidate 2um#er Center 2um#er School Annotto 4ay *igh School Teacher !iss R. ;anton ear 3() Territory Jamaica
TITLE Jamaica
An investigation into the roles and responsi#ilities of a Receptionist at Courts 1imited.
TA41G O9 CO2TG2TS 'ntroduction HHHHHHHHHHHHHHHHHHHHHHHHH. HHHH
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Ackno"ledgement HHHHHHHHHHHHHHHHHHHHHH... HHHH
PREPARATIO! Title of ;ro=ect HHHHHHHHHHHHHHHHHHHHHHHH HHHH...
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Aims H... HHHHHHHHHHHHHHHH HHHHHHHHHHHHHHH
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9unctions of the Sales Clerk HHHHHHHHHHHHHHHHHH HHHHH
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CorrespondenceHHHHHHHHHHHHHHHHHHHHHHHHHHH. H
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GATHERI!G DATA !ethodology HHHHHHHHHHHHHHHHHHHHHHHHHHHHHH.. ? 'ntervie" :uestions HHHHHHHHHHHHHHHHHHHHHHHHHHH... 7 Schedule of Activities HHHHHHHHHHHHHHHHHHHHHHHH.
6 I ((
Regulations and ;olicies HHHHHHHHHHHHHHHHHHHHHHHHH
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PRESE!TATIO! Report HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH.
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Office G&uipment HHHHHHHHHHHHHHHHHHHHHHHHHH.
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:uestionnaire HHHHHHHHHHHHHHHHHHHHHHHHHHHH. (7 4i#liography HHHHHHHHHHHHHHHHHHHHHHHHHHHH
